user
Edelman
26201 Richmond Rd, Bedford Heights, OH 44146, United States
Appearance
Edelman
Comments
Ry
Review №1

This is a quality plumbing equipment home supply store. You can walk in and speak to someone who will show you all the options in your budget range and you can test out the products. Many items are in stock, and for some that can get them shipped very quickly. There is also a service department in the facility who can help with your service needs. I highly recommend. It is a bit pricier, but the quality will outlast competition from the likes of Lowes or Home Depot.

Ma
Review №2

Great selection! Everything from professional plumbing supplies to high end appliances. Stop in to check out the amazing showroom. Incredibly knowledgeable staff as well

lo
Review №3

Good quality and good customer service

St
Review №4

Edelman Home is the top showroom and wholesaler in the state, maybe the country. The associates are extremely knowledgeable, friendly, and on point. They treat my business like it is their own, providing me service and value I can pass onto my customers. They even find time to have excellent counter days offering us great food and product information.

Ci
Review №5

We did a remodel almost 10 years and got all of our bathroom and plumbing fixtures at Edelman. The sales people were very, very patient and helpful back then and the selection of high end products was fabulous. We chose Rohl for our master bath fixtures and have been very happy with them. Recently I lost a small part of the drain stopper apparatus for one sink. Andrea in the Parts department was able to communicate with Rohl - even without a picture or part number - and get a replacement. AND it was at no charge as it was still under warranty! Rohl and Edelman are great and Andrea is awesome.

al
Review №6

Very polite staff, knowledgeable, and helping with the remodel of our new bathroom!

JE
Review №7

I have been a customer of Edelman Home for over 20 years. They are my go to showroom for all of my clients. I am able to work with any of the sales team - all are knowledgable / caring / attentive. The showroom has top notch products. They keep us designers and their staff up to date on current products and uses. I cant say enough about Edelman!

Se
Review №8

Ive worked with Edelman on several large projects, and they consistently exceed my expectations. Their staff always go above and beyond to ensure that items arrive correctly and efficiently. Ive worked with Anna on several projects, and she is incredible!

Ma
Review №9

I have been working with Edelman for many years and have been very satisfied with the level of service they provide. I have specifically worked with Marianne and am always blown away by her knowledge of all products- plumbing, hardware, appliances, etc, etc. She is extremely helpful and never makes me feel rushed, especially if I bring in clients making multiple selections. She takes great notes and follows up quickly with quotes and selection sheets. The warehouse staff is also wonderful to work with. I highly recommend Edelman.

Ch
Review №10

Mr. Edelman would be proud of the people that work for this organization. Friendly, knowledgeable, and extremely dedicated to making my spa shower a success. Prices are competitive....well worth the slight markup over Amazon pricing.

Mi
Review №11

Always cordial and willing to help. Follows through and finds the answers to any questions we have. Their showroom displays top of the line fixtures in our industry and is my go to vendor.

Da
Review №12

Ive worked with Edelmans for over 25 years and have only been continued to be more impressed over the years. As the company has grown and added varied goods and services their knowledge and dedication to customer service has also grown. The staff at all levels from showroom, parts and delivery have always been what you would hope for but all to often dont encounter. You wont be disappointed here; knowledge and service go hand in hand.

Ja
Review №13

The Edelman Team is a valued vendor partner of our residential remodeling firm. They treat our clients well, resolve issues quickly whenever needed and offer exceptional service. We value our relationship and plan to continue our partnership long into the future.

Je
Review №14

The sales staff is amazing, very knowledgeable and will go out if there way to locate materials. Well stocked and a pleasure to work with. My go to supplier.

St
Review №15

We recently made a substantial purchase at Edelmans ( Commercial Stove/Hood and Dishwasher) After the stove and dishwasher were delivered we were told that a part to the hood was delayed about a week. Well a week has now turned into over 2 months, and we still do not have a guaranteed date to receive this item. Follow up has been poor. I have to call the rep every week/other week to find out what is going on, and I get the same answer..its on back order. We now have a very expensive hood that has been sitting in our garage for over 2 months, and cannot complete our kitchen renovation. If we were told about this up front we would have purchased the hood elsewhere. There has been no motivation on Edelmans part to find another resource to obtain this part--we are just left with the answer its on back order and there is nothing we can do very disappointed in the customer service. Will definitely shop elsewhere in the future.

As
Review №16

I use Edelman often and love everything about working with them. Knowledgeable, great customer service and amazing products in both showrooms.

Jo
Review №17

Fantastic place to shop. They seem to have everything and an incredible staff ready to help, especially Anna. She is the best!!!!John ParkJ P Compass

Ba
Review №18

I have worked with Edelman’s Plumbing for years through my business and personally. I highly recommend their beautiful showrooms and helpful team.

Ma
Review №19

Edelman is our go to place for high quality plumbing products. The sales staff is very knowledgeable, helpful and professional.

Na
Review №20

This place doesnt even deserve the one star I was required to give it in order to post this review... Relatively new to Ohio, I am a Kitchen & Bath Designer doing a large scale remodel, easily over $125,000.00, on my own home. Had this establishment on my radar though hadnt gotten there yet. While visiting a cabinetry showroom on 07/26/18, to my surprise, was excited & thrilled to discover that Edelman Plumbing was actually located right next door in the exact same building. Well, thats where the thrill ended. BIG TIME. As I walked in the door, a man sitting at the desk area dead ahead of me looked right at me and never acknowleged or greeted me. As I walked a little further, right in front of and past other employees, still no greeting or offer of help. I was remarkably invisible and no one cared that I was there, or even pretended to. Now appalled, I continued my walk around their showroom, just waiting to see if anyone ever was going to acknowlege my presence there. I was surprised to see that they sell not just plumbing fixtures but appliances and windows and doors as well, all of which I need. Unfortunately, I continued my tour around their showroom all on my own for about 30 minutes without a sole speaking to me or offering me help. As I made my way back toward the front exit, this time there was a woman sitting behind the desk. Again, she looked right at me but never acknowleged me. Let me say too that the showroom was relatively dead. No huge crowd of people waiting for assistance. At most, there were three other shoppers besides me. Maybe not even that many since I couldnt tell if the other visitors were couples or solo shoppers like myself. Also, the showroom was not closing for several hours yet, so its not like I showed up last minute when they were preparing to close. I see that other reviewers have written of the same experience. I left this establishment upset & fully disgusted by their blatant rudeness, lack of professionalism, & utter indifference to my presence there. I have worked in similar showrooms and would never dream of letting a customer walk through the door unackowleged. But hey, at least its not all bad news. I discovered I have a new super power. Yes, thats right, apparently Im invisible! ...If this is how youre treated before they get your business, just imagine how bad they must be once theyve gotten your cash. There are plenty of companies who sell the same products who would be thrilled to have your business and who treat their customers with respect. I have been to both the American Standard and the Whelker McKee showrooms and the staff at both places were friendly, professional, & helpful, very unlike Edleman. Thanks for nothing, Edleman. Ill be delighted to take my business elsewhere and will advise my clients to do the same. Zero stars for you!

Ti
Review №21

High quality plumbing supplier.

TI
Review №22

They were very helpful

Jo
Review №23

Do not buy anything from them. They charge a 10% restocking fee even if the product is defective.

ph
Review №24

I found the service poor.

gr
Review №25

I would not even give this place one star. Went to showroom, spent 30 minutes and not one person helped us. No one even acknowledge us. There are many other places to go.

An
Review №26

Horrible service in the supply area.

Fu
Review №27

Very friendly

Information
22 Photos
27 Comments
4.1 Rating
  • Address:26201 Richmond Rd, Bedford Heights, OH 44146, United States
  • Site:http://www.edelmanhome.com/
  • Phone:+1 216-591-0150
Categories
  • Appliance store
  • Plumbing supply store
  • Door supplier
  • Kitchen supply store
  • Window supplier
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
Similar organizations