user
Mr. Tire Auto Service Centers
104 Beckley Plaza, Beckley, WV 25801, United States
Appearance
Mr. Tire Auto Service Centers
Comments
St
Review №1

Everywhere in Beckley was packed, called Mr. Tire spoke with Todd, everyone else was 99.00 to 60.00 for the type of oil..he got me on for $40.00 out the door.. Great customer service very competitive pricing, all around great experience. First time doing business there, but wont be my last. Thanks

Ch
Review №2

Outstanding service from Jerry and his technicians. I needed a flat fixed and replaced as well as an oil change. Jerry got me in and out in under an hour at a very reasonable price. Ill try Mr. Tire in my area and can only hope for the same high level of service!

Ap
Review №3

I have to say that Todd and Mike were absolutely amazing! My jeep had a long list of needs, and they made sure that I was taken care of and that it was safe to drive. 100% worth the 2hr+ drive to have the excellent care and customer service that I received!!!

Ja
Review №4

We were heading to Kentucky and got a flat about 15 minutes outside of Beckley. We called this place and they were nice as can be. I forgot to get the nice young mans name that helped us but the paper said J. Dickerson. They got us right in and changed our tire and we were back on the road in less than an hour. Thank you so much!

Cl
Review №5

The team at Mr Tire in Beckley really took care of me. I called a few days prior to get a quote and was treated so nicely on the phone that I thought it was a joke. When I arrived at the location I was blown away. Everyone we came in contact with was pleasant and acknowledged us with a smile and a nod. Business conversation was engaging and pleasant. They did a great job finding the right tires for my pickup and installed them quickly and efficiently. I will certainly be back for all my tire needs and will recommend Mr Tire in Beckley to friends, family and acquaintances.

Je
Review №6

The place is just extremely slow. Making an appointment online works as well as a wet paper bag. Almost 2 hours for an oil change with an appointment is unacceptable

Ni
Review №7

Great experience. They were helpful, priced right, and fast. Highly recommend

K
Review №8

I didn’t realize I had a flat tire until around 6:30 in the evening. I also didn’t realize they closed at 7 and I only arrived about five minutes before 7. The assistant manager graciously took my car in and had the nice technician to remove a nail and repair my tire. My thanks to both of them for helping in my time of need and for being so kind.

Ia
Review №9

Jerry was so incredibly helpful. My wife and I were in a serious pinch needing emergency repair for a 10hr drive from OH to NC. Jerry not only got us in immediately, he completed our repairs quickly and with incredible customer service. Needless to say I’ll do all my tire and break repair at Mr. Tire from here on out. Thank you again!!!

mi
Review №10

I sent my son there to get an O2 sensor put on his car and because he’s so young they tried taking advantage of him. They wanted to charge him almost 200.00 just for that. Then when my son questioned the price the heavy guy behind the counter got a smart mouth and an attitude. I will never go back and wouldn’t recommend them to anyone. Went to Brandy’s Muffler and got it done for 70.00 and they were very polite too.

Ri
Review №11

Very honest, was told by a dealership, my serpentine belt was cracking and needed replaced, Mr Tire employees thoroughy inspected and said it was fine, saved me a chunk of change!

Ka
Review №12

My 2nd visit I was completely ripped off and taken advantage of , cost was way more than estimate . They were nice but that was all , I would never recommend these guys unless you have tons of money 😡

Th
Review №13

Good folks and a good price. Thanks!

Ka
Review №14

Professional and courteous. Let me make an appointment instead of wait so it was more convenient for me. Worked the pricing so I got the original discount I discussed the day before my appointment.

ca
Review №15

Did great work and fast. The guy at the front desk isnt every friendly and tires are way too over priced. Had to go to C.ADAM TONEYS to get tires. They are much much cheaper.

De
Review №16

We were passing through and got a flat tire on interstate they were busy but worked us in very quickly. Extremely thankful!!

ke
Review №17

These guys are rock stars! They were able to squeeze me in at the end of the day and fixed our tire that had a slow leak. Super quick, very professional staff and on top of that it was reasonably priced.

Ke
Review №18

Determined to SucceedWent in for a slow leak in two tires. They struggled to find the problem on the first visit so I returned the next day. They went through alot of trouble to determine I had actually cracked a wheel. They heated it up and put a temporary sealant on the inside of the rim, advised me the repair was temporary and that I should order a new wheel. After all that, they didnt charge me. Since it took me two trips, they said it was on the house. Highly recommend.

Mi
Review №19

Thank you so much for fixing my tire, for free!!! Fast and friendly service 🎉

st
Review №20

Very friendly staff was quick and efficient

Do
Review №21

Had the breaks go bad on the way home on the way from vacation, managers to get in 30 minutes before closing and they went out of their way to help us, didn’t even hesitate. Great guys!

To
Review №22

Great service best in town, this place quoted a price and kept within my budget. Highly skilled mechanis and knows how to do it right the first time

El
Review №23

Terrible service. Don’t recommend it at all. I needed a o2 sensor replaced and ball joints and said It was take 3 hours and brandies muffler said it would take 1 hour and way cheaper. Boy at the front desk was very rude to people and yelled at me and does not need to work with people

Da
Review №24

HORRIBLE!!!!! Do not go to these guys!Needed a cv-joint replaced and somehow they ended up taking a brake line off Tht shouldn’t have been taken off and when I started driving it down the road I almost wrecked ! And was supposed to fix my AC and still isn’t working right ?!! Do not go here way to over priced and fat guy at the counter is very rude!

Kr
Review №25

Customer service here is great. They did a wonderful job fixing my truck as well.

Aa
Review №26

Good customer service 👍

Ja
Review №27

I needed to get an alliagnment on my wifes car & they made an appointment for her to go in on a Monday at 5pm due to my wifes work schedule. They told us that they would make sure that the alliagnment was completed before closing even if they had to stay over to complete the job. Now thats going above & beyond to satisfy the needs of the customer. I definitely recommend Mr. Tire to everyone 👍 Note; Courtesy of employees at the Service desk could be somewhat better.

Jo
Review №28

Took 4hrs to mount 4 tires and they didnt put my lugbolt covers on my front tires properly and they came off somewhere on the expressway. I call and left a message to let them know and they never called back. Got my 1,100 and that didnt deserve a response? Terrible service!!

Ch
Review №29

I’m currently here in Beckley training to take over the Mr Tire location in Charleston. I was blown away at just how helpful & knowledgeable Todd, Jerry and the Techs were answering any questions not only the customers had but me as well. So take my word and go visit Mr Tire of Beckley for all your tire, routine maintenance & small mechanical needs. Trust me, you won’t regret it.

Ti
Review №30

Traveling thru & stopped for grub on Sat around 4 & hit a WV pothole & cut sidewall. Unheard of right? Got ahold of these guys about 5 when they closed at 6. He told me to get there and they would do anything they could to get me back on the road. No one else in town could or would help that late on sat. They told me directly they wouldnt just leave a traveler hanging. Mismatched brands but I got home that night and itll make an awesome spare!

Ma
Review №31

These guys were great! They went out of their way to help us so we could continue our vacation after an expected flat tire on our boat trailer. Thank you so much! Very kind and helpful!

ma
Review №32

We have been taking our tacoma to this place for two years for oil and oil filter changes. We always keep up with miles and get regular maintenance. My husband decided to change it this time around. I’ve never seen him so ticked at the fact you have been charging for oil filters and labor but you have not been changing them.This could of seriously damaged our truck. So disappointed. Thought you guys were better than that. Never coming back and I should contact the BBB.

Ri
Review №33

I went into this location of mr. Tire in Beckley West Virginia for an oil change alignment and two tires the gentleman at the desk was extremely friendly and helpful getting me the tires and the work that I needed done within the tight budget that I have the work was completed in a timely and professional manner the shop waiting room was clean and the bathrooms was also exceptionally claims for an automotive shop this by far one of the best experiences that I have ever experienced on getting my vehicle repairs highly recommend this location Caesars who won a great experience thank you men so much for your great work and please continue to give all your guess thank you so much to the gentleman who helped me your entire staff on such a great experience thank you and happy holidays

Ja
Review №34

Very nice service and affordable prices!

Ke
Review №35

I blew a tire in the nearby construction zone coming home from vacation. I came to Mr. Tire and they replaced the tire and had me back on the road in no time. They then pointed out the store locations in my hometown where I could go and get help if I needed it. Very knowledgeable and great all around group of guys. Would recommend to anyone!

St
Review №36

Very friendly and fast service

Je
Review №37

The people there are very friendly rates are very reasonable this was a great experience Im glad of the people there the take pride in their work I like it

an
Review №38

Everyone was super nice. They did everything I needed done down to simple things I could have done myself I just kept forgetting to do. They matched the price I normally pay for an oil change and that was a huge plus. The shop was super clean. Overall this was a really good experience and I will be going back in the future.

Wo
Review №39

Best Tire Shop in town,Greatest customer service ive ever had anywhere!These guys are outstanding , Knowledgeable, maintained, and they actually care. I recommend then above anyone in the whole tristate.

Ja
Review №40

Very professional. Just not the least expensive option but still reasonable. The will get the job done right and their warranty is well worth the price.

Mi
Review №41

Super quick in-and-out for inspection.

Br
Review №42

Mr. Tire is by far the best place I’ve found to work on my vehicle! The staff members are extremely nice and helpful. They answer all of my questions, and they make sure my vehicle is ready to go back on the road safely. I highly recommend their services.

RO
Review №43

The guys at Mr. Tire were very friendly and helpful. They helped me to understand that the spare on my 14 Silverado was too old to be used as a tire on my truck. They worked with me and gave me a great deal on 4 new Goodyear Wrangler Trail Handler A/T tires and the alignment. They stayed over an hour after closing time to get my truck done. Once they got my truck done and swapped my spare with one of my old tires. I was driving home and noticed that the mechanic had gotten grease and dirt on my passenger seat and passenger window. I noticed a dark looking spot on my light gray cloth seat. Upon further investigation I determined it to be not only one spot but 3. Were they had to get behind my seat to get the bars to let the spare tire down.

Ll
Review №44

Horrible!!! Had a flat called they said about 45 wait time, hour and half later nothing! 1 little tire guys with kids waiting!! Guys just standing around not doing anything! How do you guys make any $$!! Dont go here for tires!!!!!!

Pe
Review №45

They did the work on my vehicle they were fast and friendly and very affordable I appreciate that they did it on a Saturday will definitely recommend to friends and family

Ma
Review №46

We took our cars is in there today and received quick and courteous service at a great price! Todd was great in helping us out with our vehicle needs and was very personable. We will definitely be back! Would highly recommend.

Ch
Review №47

Excellent service shop. Thorough, dependable, friendly, affordable. Gentleman that runs the operation does a great job.

Ji
Review №48

Had a set of tires put on in July. Tires are fine. Van broke down requiring removal of front wheel for access. Cant remove wheel. Lug nuts are way too tight. A torque wrench was obviously not used. Tried breaker bar and large impact gun with no success. Broke a socket also. Called them to gripe about the problem. I let them know at beginning of call , not to take it personally if I sounded angry. I just wanted them to know the position I am in due to improper tightening of wheel lugs. That would have been the end of conversation. Manager decided to go on the defensive and voice opinions of all the things I am probably doing wrong. He was in the background, not on the phone with me. All I expected was a promise to remind employees of the importance of proper installation.

Ad
Review №49

Great experience here. Christopher and the rest of the staff were very friendly and helpful!

St
Review №50

Absolutely my go to tire place from here on out! Ryan, the assistant manager was very personable and knowledgeable about the product he sold me. Mechanics were professional and efficient. No complaints. Good to see a company that still believes customer service is as important as the product.

Bo
Review №51

They helped me out tremendously today. Jerry is awesome! Great customer service and honest work. They have my business from now on, I wont go anywhere else.

Ry
Review №52

Very efficient with their work, quick, super friendly! Tim is a fantastic mechanic and the store manager Todd is absolutely the best to deal with. Answers all your questions and they all have amazing attitudes!! Will be going back for all my service needs on my vehicle!! Thanks guys!

Re
Review №53

After a disappointing 1st visit, a year later I decided to give Mr.Tire a 2nd chance, made an appoint online for an alignment, I arrived 45min early to my appointment, employees are still very friendly, they took me in right away, they gave me a quote and I accepted, 20min later my car was in the shop, the job took about an hour, after the job was done I was explained in detail what was done, this time around I was very happy with the service I received, they did a good job on the alignment, the only thing they need to work on is on the checkout speed, they need a dedicated cashier, they have one clerk doing almost everything and can take a long time to checkout and pay, but besides that, good and affordable place to bring your car for service.

Mi
Review №54

Todd & Jerry were so helpful! During a family road trip from OH to WV, we got a flat. Found this place & they had us in & out so quick!! They were super nice & made the experience fun and easy!

Gy
Review №55

Im a Texas Native on a road trip back to my state so I wasnt sure where to go when I got a flat tire in this area. Mr.Tire was the only shop in the area to have my tire size. Even though I came by an hour or less before closing the staff was very friendly and so helpful, and they made sure I had everything I needed to get back on the road. THANK YOU!!!!

Am
Review №56

Extremely nice staff. Fit me in close to closing. Great prices. Will definitely come back. Overall great experience

sc
Review №57

They couldn’t have been better. My family and I were driving from Ohio to SC and noticed a vibration while driving. It got worse as we drove through WV. Finally I pulled over and realized something was wrong but not sure what. Stumbled upon Mr Tire and they couldn’t have been better. Realized a tire had a broken belt. Because of the type of car we couldn’t find a replacement tire in the city but not for lack of trying. They called everywhere. Even drove me around to get a rental car to go to another city to find a tire! Ultimately put on spare and drove to next town. Thanks guys for all of your help. So happy to find the problem and for our family to be safe!

Lo
Review №58

The staff here was fantastic and prices were great as well! They had my vehicle in and out within no time! I loved not having to wait all day. Highly recommend if you need any services done to your vehicle!

Je
Review №59

My work was done fast correct and cheap. Todd (the manager) was the most professional sales person I’ve ever delt with. High recommend for all your tire and automotive needs I’d put a 10 star review if possible

Re
Review №60

Todd at Mr. Tire was very helpful and honest with me. I was a walk in on a day they were very busy and he didnt want to keep me around waiting so he told me to come back first thing the next morning. When I came back I asked for an estimate to which he was very thorough. Everything came out great. Thank you!

Ch
Review №61

Todd and team did an AWESOME job servicing my company vehicle. They take all types of national accounts and all types of company car billing. I really appreciate the convenience! Thanks Todd and Jerry. Keep up the great work!

La
Review №62

Mr tire is the only place I will take my car and have them fix my tires. They do an excellent job and take good care of my car! High recommend!

Cl
Review №63

I was driving from Northeast Ohio to southern North Carolina with my 9 month old twins and teenage daughter when a brake line broke. I was stressed and terrified as you can imagine. The folks at Mr. Tire got us in the minute we got there and it was obvious getting us back on the road safely was their priority. The manager, Todd, helped figure out the best plan of action and kept me informed, while the technician, Tim, spend his day making my van safe for my children and me. He even worked through lunch while the rest of the guys were eating. Hands down the best service I have ever received.

Or
Review №64

The Manager, Todd was very helpful and friendly. He made sure all of my car issues were taken care of. Definitely will be going back again! Also the staff were all professional and very organized. I will definitely recommend this place to my friends and family!

Sa
Review №65

Coming from out of town with nowhere else to go, Todd helped us out by putting on a rim on our new tire, and was super kind and friendly. Very very good service!! Would recommend to others!

Al
Review №66

I always choose this Mr. Tire location over other local shops. They are friendly, do an exceptional job and always have speedy service. If there is ever an issue they let me know up front and have great prices. I choose here for oil changes, alignments and break changes. Definitely recommend this location.

Fe
Review №67

Awesome experience! Great prices! Great customer service! Great job on my vehicle! I’ll be doing all of my work here from now on!

Ke
Review №68

Everybody at mr.tire is great! Very friendly, fast, and fair priced service. Jerry was a great help. Will definitely come back again!

Je
Review №69

Genuinely nice. Fast service. Great job. Good price. My new place for oil changes and more!!!

Am
Review №70

Been going here for years! Great service. Nice people and always get the job done in a decent time. Prices are not bad plus there is always coupons coming in the mail and you can find them online!

mi
Review №71

Quick service, front desk definitely took care of me. Staff is very friendly.

Mo
Review №72

Had four tires replaced, took less than an hour. Todd and the staff were all friendly and did a great job. They were awesome to fit me in an hour before closing time. Best deal I found around town on my tires and they actually had them in stock when several others did not!

Ti
Review №73

Very nice staff. So professional and highly pleased. They will help anyway they can to get whatever you need done. I wouldn’t go anywhere else in the area and I’ve been everywhere and nothing beat this cx service and excellent work that was provided.

Ro
Review №74

Great price , excellent customer service, Todd was very helpful. He has great confidence and I can tell he is by far the best in this business. I will recommend MR Tire to anyone who is looking for new tires.

Ke
Review №75

Very quick and very professional... Took less than an hour to change my oil.... Didnt try to up sale me anything... called me and told me I needed a cabin filter, then showed me the nasty filter they replaced... Very Polite and Courteous!!! Definitely Recommend!!!

He
Review №76

Fast friendly service. I was in and out within an hour for rear brakes and rotors. Todd and Ryan were both super helpful at the shop and on the phone. I will definitely use them in the future.

De
Review №77

Highly recommend!! Awesome staff! They really worked with me on meeting my every need! I was led here with a wing and a prayer and they were definitely answered!!! Thank you so much and I will definitely be back!!

Ka
Review №78

These gentlemen took care of my oil change and tire rotation in record time, made it a pleasant first-time experience for me, and even gave me a discount I didnt ask for. Thumbs up!

An
Review №79

A great place to go for your automotive needs .The staff are always friendly and helpful. Ryan the assistant manager goes above and beyond for his customers to ensure their satisfaction and return business.

Tr
Review №80

These are good, honest people. I used to be an inspector mechanic, and I know all the tricks - they didn’t try anything dishonest. They performed an alignment and inspection very quickly, I think I only spent half an hour waiting in total. Excellent service, pricing was spot on.

Ja
Review №81

Being relatively new to the area, I was looking for a reliable, genuine auto shop, and I found it. I tried 2 different auto shops while I was down here, and I must say Mr. Tire beats them in price as well as service. I called to get an oil change, and Ron took me instantly. Hands down, I would recommend these guys to anyone. Thanks fellas!

Ka
Review №82

Made a appointment online and everything went through great. Everyone in the shop was super friendly and accommodating. Highly recommend.

Is
Review №83

Todd is great!

Ro
Review №84

This place has the most amazing manager, I witnessed him being yelled at keeping his cool from a customer that was belittling him and the company over their mistakes. He still was able to focus and get my job in and out with no issues this is the best place in beckley wv for all your automotive needs.

Je
Review №85

Worst place you can go to. Paid $500 to get the AC fix on my SUV and then of a Temp sensor replaced after they said it was my dash going bad. It was the sensor, the ac was never fix they then left me with a broken AC belt and a Squeaky Wobbly engine fan and belt.

Em
Review №86

Went in for an oil change and Ryan was awesome to get everything setup. He didnt try to talk down to me or try to sell me unnecessary addons like Ive had happen at other shops. I was very pleased with the whole experience.

ch
Review №87

They do excellent work and are very friendly and professional

La
Review №88

These guys are super helpful and friendly! Very casual and comfortable atmosphere. They are very flexible with scheduling and will have your vehicle done super quick! I would recommend them to anyone!

Al
Review №89

I’ve had my tires rotated and balanced as well as an oil change done here for my truck. Ryan was extreme my helpful and I will be retiring here for future services on my vehicles. Thank you Ryan!

Ta
Review №90

I was on my way home from vacation when one of my brake lines snapped.It was an extremely scary situation and the men at Mr. Tire in Beckley were vary calming. The Gentleman behind the counter said it would be 2-3 hours to fix. It only took them 1 hour to fix. It was Fantastic. Cant thank them enough.

Za
Review №91

Mr tire is the best place to get your car maintenance. Great staff and Mr. Todd the store manager is the best. I will return. Thank you again

Va
Review №92

These guys treated me so well. I had a breakdown on a long road trip. They did everything they could in one day to get me on my way and truly cared a lot about getting me back on my way. Ultimately, I had a blown head gasket. Not only am I confident in the service provided but I felt like I was kept engaged and informed throughout. They didn’t talk over me or down to me, but met me at my level of mechanical understanding and educated me on their process.I’m from out of town, but if I lived here, they would be my go-to place. The tow truck driver that picked me up to tow me to a place able to do a head gasket repair mentioned that they bring a lot it cars here and here great things.Thanks guys, for everything!!

Br
Review №93

I have had quality service and timely repairs done here. Top notch. Would not hesitate to do business again.

Ka
Review №94

Super friendly staff, helpful on what I needed to get my car safe. Highly recommend coming here for your car needs!!

Na
Review №95

The people at Mr. Tire are very helpful and polite and keep you updated on what they are doing. Everyone from the front desk do the men working on your vehicle are GREAT!

Co
Review №96

Very quick trip even though they was very busy. Excellent customer service!

Sa
Review №97

Went to them on 1/13/20 and it was easily the best experience Ive had. Customer service was phenomenal. 100% would reccomend

Ta
Review №98

Me Beckley is awesome! Got a flat tire on high with 6 hours to go! He took me right in and took care of me! AWESOME JOB!!!

An
Review №99

Customer service was excellent! The employees were all extremely helpful and knowledgeable. I would highly recommend Mr. Tire to anyone!

An
Review №100

The guys at Mr. tire have serviced my car for awhile & have never disappointed me. They have always been upfront & honest about what my car needs & what they can to help.

Information
14 Photos
100 Comments
4.8 Rating
  • Address:104 Beckley Plaza, Beckley, WV 25801, United States
  • Site:https://locations.mrtire.com/WV/Beckley/104-beckley-plaza-mall
  • Phone:+1 304-202-4515
Categories
  • Tire shop
  • Auto repair shop
  • Brake shop
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Wi-Fi:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Credit cards:Yes
Similar organizations