Worst service and customer service ever. They do not put customers first and hardly ever answer the phone. most of the time you have to leave a message and then wait till they have time to talk to you. I ended up really not trusting anyone at this company--they just say what they think you want to hear. Folks beware-run!

Worst experience. No showed 3 times already. Multiple excuses and no-one answers the phones or calls back. Ordered through costco and still no counters. Kitchen is torn apart for over three weeks. Still no counters. Do not hire this place.

5 stars is not true . It could be. Lets see of they come back to fix at least 4 of the 7 mistakes. So far they only agreed to 2. Stay tuned ..

Where do I begin! This company has been a big disappointment from the start.When they arrived the install team came into our new build to install our kitchen countertops and beverage bar. Our contractor could see when they placed the countertops down that our range was not going to fit. The install team had serious attitude and were not interested in hearing his words. They DID NOT check to make sure the countertops were the right size before GLUING them down onto our brand new cabinets. They left quickly. My contractor tried to fit the range in and sure enough it did not fit. We had to call them back . They came back with again their unnecessary attitudes. To fix the problem they thought it would be a good idea to try and HAND GRIND our countertop. They didnt put up any protection while grinding in our house so you can imagine the toxic dust we had in our house after just painting 2 days ago. The two men themselves where so covered in dust it didnt seem safe to breathe. I didnt understand their problem solving skills. It seems to me if something didnt fit, youd take it back to your company and have them use the appropriate tools to make a straight line. Trying to make a straight line with a hand grinder was not even close to working. In the end, they admitted with the attitude they had ruined the countertop.We made another install date weeks later which of course with a new build adds weeks to being behind schedule with our subs. We had to push back our tiler and plumber.Second install we get a call 7:30am from FloForm that they wont make their 8-11am window because they broke our slab putting it on the truck. We had to push back our subs again. They have not given us a date for the 3rd attempt, which youd think theyd get right on that.We understand accidents and unfortunate things can happen while building but its been their lack of response, unprofessionalism and they seem to have no need to make this right for us the customer who paid in full and now have other expenses due to these mistakes. We had our house professionally cleaned after the sanding Incident (which they did pay for). Their efforts to finding a cleaning company was pretty sad. They were calling small businesses thinking it was a 1 person job, downplaying the mess. We needed a professional commercial company with equipment. I ended up having to tell them who to call.I would never recommend this company, they do not have the customers best interest. In the end we lose because they will not reimburse and well have to get new countertops.Buyer Beware!

The worst company ever, they rescheduled twice leaving us sitting for over a week with no sink or countertops, then when they finally show they didnt bring everything they needed so they have left the job half done and then tried to get my husband to sign a certification of completion, what a joke. We bought the countertops thru lowes and they have been of no help at all, they have done nothing but put me off and say theyll call me back, so far they havent

Its been a long journey getting my countertops installed correctly. I had them come out 3 times for installing my countertops. Its been so sad. They arent perfect yet but better than it was. I was told that a supervisor would get back to me but of course they never did. I was told that several times. It would have nice for some kind of compensation. We went through Lowes and would never do that again.

We are very satisfied with the selection and installation of a countertop and backsplash in our laundry room. Noel, the designer who came to our house to help select the quartz and tile back splash material, did a great job in selecting the material to complement the tile floor and cabinetry. She was very responsive in providing a competitive quote and answering all questions about the installation. The installation went very smoothly and we are satisfied with the quality. Our project was relatively small but we felt we received the same quick and excellent service that a larger customer would receive.

My wife and I are happy with our new FloForm kitchen countertop and we’re particularly pleased with the prompt attention and follow-up we enjoyed from our project manager Jared Moreda.

I initiated my quartz countertop purchase through Costco, which led me to Floform. My experience has been abysmal.The installers came yesterday with 4 pcs for my small kitchen, and not at all as promised, so I had them leave without installing it. Jeanine (the Portland OR area Costco rep) , had said there might be one corner seam, and it would be their special European... slope cut, which she had a sample of - and was near seamless tongue and groove like. The template guy came out a week before and said it should get done without any seam, but might have one corner seam at the most. Instead a get 4 pieces from Floform, with straight lines on both sides of the range (covered with blue tape in the picture), with a straight edge 90deg cut from front to back. Not a diagonal from the corner, and not the self supporting seamless cut that was displayed by Jeanine. If that isnt enough, that small piece on the right is the wrong dimensions on both the length and width. The surfaces of the adjoining pieces are also at different levels. I can see them gluing these together, and besides looking unprofessional, coming apart with some stress applied to the small piece.Alicia, the representative from Floform (Portland OR area supplier for Costco), is completely unwilling to help. Jeanine (Costcos rep) only solution is to just let them install it! She has completely backtracked on her previous statements concerning the corner seam using the special cut, and is offering no help. According to Floform and Jeanine, I got the square feet of quartz that I paid for. Following along that line, I guess it wouldnt make any difference if the gave it to me in 8 pieces!I will be contacting Costco corporate to see if they can help resolve this. It is marketed to be top notch quality product, both parts and installation. I spent over $8000 for the counter tops, sink, and backsplash - with the promise professional results and Costco standing behind the work. I havent seen any of that from Floform, or the Costco representative. BEWARE!!!Their latest email says I will incur additional charges due to holding up the installation! They had their plumber come out today for the sink/disposal, even though they knew the counter and sink had not been installed. These people are not reputable...

We had a Zoom meeting with Noel to discuss what we wanted. After 2 weeks of not getting an estimate, we emailed to check in and were promised an estimate that day. Another 2 weeks went by and finally after emailing and calling, we received the estimate. If it takes this long to get just the estimate, we decided it was not worth giving our business.

We worked with Jared to get our countertop installed. He was great at communicating with us and scheduling a measurement. When the countertop was ready, we scheduled a time and his team showed up when they said they would show up. The were courteous, wore masks, and went right to work. When they were done, the only sign they were ever there was a sparkling new countertop. We had a great experience with them and will definitely use them again.

Beautiful products lots to choose from in the showroom!

Be VERY careful with this company, Damaged counters through poor installs, missed install dates, always many excuses. 7 projects installed wrong, broken or missed dates by as much as 7 days. If we could of switched fabricators we would have. Never use again

Where do I start! if it could go wrong it went wrong! I am really hoping that my interaction with FloForm was a once off...But it was for sure that last time I would ever use them and & 1000% would not recommend them!- Install was 3 weeks delayed...Then cancelled on the day of install!- When they finally arrived the back splash was the wrong size... Needed to wait another week for final install.- Install team arrived with no masks and wore shoes in my home up and down the stairs! Even after telling the Manager (Jason) the first time about masks the same team arrived back to finish install again no masks!- First install... Showed up 30 mins late after a two hour window & I had to call Floform to see if they where still coming, Second install window was 8am - 5pm LOL- When I spoke to the Manager (Jason Nissen) and asked him what he was going to do for me he said I will try finish the job... My response... TRY... He said What do you want me to do, Buy you dinner ! There is so much wrong with that response Im not even going to get into!My review... Buyer Beware!

We went through Costco for new countertops. They came out for the install but it was subcontractors. They ripped out the old countertops that left holes and ripped pieces of the dry wall. I asked about putting the brackets back on the island that were help supporting the counter but they said they are not needed. Even though there were holes on the island where they were. Then one of the pieces was not finished because the slab was too small. Said they would be out in a week to replace. Once they left I noticed that the sink that was installed was the wrong color. And had to set up a time to come back and replace. So more days without a sink. I asked the company about the holes in the drywall and they said they don’t repair. I stated in the paperwork we signed it said they they would and just not paint. So they said they would have the contractors come back out when they bring the sink. So my wife had to get off early from work to meet with them and they were rude to her while doing the work and asking questions. She asked about the brackets also but told her that they already told her husband they are not needed. And she told them that we would like them up anyway to cover the screw holes. Then continued to make comments to her, enough that she went upstairs in tears. They did a very sloppy job on the wall repairs. Finally got the new piece installed with actual flo form workers. But they didn’t have the same color of caulking that was used before so they had to come back out again to get the same type. A week later the bracket in the island came off they used the smallest screw that was barely into the wood. So they came out and repaired that. After everything was done and all the complaints we filed they were only willing to refund $300. Because of the two days extra with out the kitchen sink. Even though the incredibly rude contractors, mistake after mistake. The whole process took 3-4 weeks That should have been a day and I still have a terrible patch job behind the stove and above the backsplash in a couple of places. We spend that amount of money, you don’t expect this lousy of service.

From start to finish, the staff at Floform was customer service oriented. Each person who came out, came out as scheduled and on time. All my questions were answered on the initial visit when I chose the countertop design. All work was done professionally and the staff were all great people to be around. I highly recommend this company.

The counter tops are beautiful! The install went very well and everything JUST fit, like the range between the cabinets. The installers were great. Glad we went with Flowform.

Caleb and his partner were very kind and professional. Did an outstanding job and were willing to answer my question,always with a smile. Great counter tops as well. Thanks

Overall, I had great service from all the people I dealt with at Floform. The counters look wonderful. The install team arrived on time and took out the old counters, sink, facet etc.Installed the new counters without any issue.I have two items I think are enough of an issue to reduce star ratings.1. The dishwasher was connected to the original countertop. Austin didnt have the necessary items to reconnect the dishwasher to the cabinet or counter top. A little odd when he said to just have the plumber do it. This was not a plumbing reconnection issue2.The install of the counters are so tight against the free standing stove Im hopeful there isnt an issue moving or replacing the stove. 1/4 inch gap on one side, no gap on the other.Love the counters, but now know what to watch for in the future.

Best price for product , purchased through our home builder Reality Homes . Nice job beautiful counters !

Installers were very amiable and very professional! We are grateful for their work and are extremely pleased.

FLOFORM countertops did a great job for us. They were on time, did a fantastic job of installing our new countertops, and left the place clean. We couldnt ask for a better experience. Thank you!

We hired Floform to install Cambria countertops, backsplash, new kitchen sink and faucet and bathroom sinks. This has been a horrible experience. Floform subcontracts out every facet of the job except for the countertops. Modern Plumbing was the only subcontractor that we didnt have a problem with. The countertops are beautiful. However, the backsplash is a disaster. The person that initially installed it had 1 year of experience installing tile and it showed. They have had to redo almost the whole backsplash. I requested leadership to come out and look at the train wreck of a backsplash but to no avail. Portland Installations removed the cooktop and now the downdraft fan wont go down. Ive been told that they dont cover this. So now, Im stuck with a minimum of $750 to fix the downdraft and it might not be repairable. This project was supposed to be completed in 4 days. We are now 6 weeks in and Im not satisfied. Dont let Costcos endorsement as a guarantee of good work. Do NOT use Floform.

I did two projects with this company. One property was simple and easy; the other was complex. If you have a job that is a simple countertop replacement, then youll probably have a reasonable experience with this company (caution - see note below about subcontractors). If you have a complex job, you are likely to be disappointed. floForm is not staffed with the people needed to manage complex issues (carpentry needs, for example).Caution - subcontractors - The plumbing contractor was a disaster. They broke a valve (see image). Instead of replacing the valve, they jury rigged a extension off the remaining valve. This later contributed to the cabinet becoming flooded. Last weekend, my cabinet was again full of water. It turns out the plumber installed the new $300 garbage disposal, but reused the $5 fitting that connects the dishwasher hose to the garbage disposal. The fitting was about 20-years old and the rubber was hard and brittle. Sure enough, it broke. In the photo you can somewhat see the condition of the fitting. This is only about 6-months after the project. The part is obviously in poor condition and should never have been reused.The tile sub also gave me concern. They seemed to do reasonable work, but the overall kitchen project was so painful that I looked to see if floForm was even using licensed subcontractors. Sure enough, the tile sub was nowhere to be found on the Oregon Construction Contractor Board, nor the Oregon Secretary of State website.I let it all go until my cabinet flooded last weekend. Now Im prompted to warn others. I would say that floForm is a high-volume countertop replacement company capable of simple jobs. To maximize profit, they seem to go with questionable subcontractors. Best of luck if you use floForm.

The gentlemen that installed my countertops were very polite and courteous, they also cleaned up any mess that was made. They were very helpful in helping me decide where I wanted the placement of my accessories. when I am ready to do my bathroom countertops I will definitely call floform.

I found Floform online and was immediately put in touch with people who could help me with my project. I am not a natural decorator, so I was relieved when they said they would come out to my house to talk to me about what would look best in my space (and fit my budget). They have been extremely patient, easy to talk to, and kept communication going throughout the process. It was obvious that it was important that I have a good experience, and that is why I now recommend Floform to anyone I know looking for countertops.

Josh - did a great job with the installation, he was courteous, worked fast, did a great job with cleanup, was very professional!

I met Diana Adams at FloForm when I visited the showroom to shop for my favorite counter tops, Vetrazzo! I love to use this product in remodels and few people carry it in Portland, Or. So, it was enough to get me in the door, but then I stayed because I was completely impressed with Dianas knowledge of the industry and customer service. She is after all, an interior designer. She is incredibly helpful. When you work with Diana on a project you will work with her from start to finish - template to completion. If youre in the market for these awesome counters in Portland, OR, then I would encourage you to visit FloForm and talk to Diana Adams. She is great to work with!

This was the second time we had FloForm install a piece of Cambria Quarts in our home. FloForms employees were very professional and easy to work with both times. they did a great job. When we go to put counter tops in the kitchen, they will be our goto company. We will defiantly call them again and recommend them to our friends and family.

My design consulant, Scott, was profesional, knowledgeable, and helpful in assisting me in choosing the perfect counter top and sink combination for my kitchen remodel. I appreciated all his expert advice and suggestions. He was patient and kind. He arrived on time and was dressed professionally in a suit. Scott gets 5 stars. Thank you Scott for all your help!!!!!Austin E. is my in home Service Pro. Due to the recent snow in Oregon my kitchen install was delayed on Wednesday. Austin came on Saturday, his daughters first birthday, to install my new beautiful Cambria counter top. He worked quickly, efficiently, and was an expert at his job. Thank you so much for coming on your day off Austin. Awesome job!!! Austin gets a huge 5 star rating. ( Plus : I love love love the gorgeous new counter top!!!)Brad C. is coordinating times for my new counter top and sink install. My three day install schedule of kitchen countertops has now become an event over a three week period. I would wait for the scheduled event and have to call Brad back because I was waiting for scheduled service that did not happen. I am almost 70 y/o and was with out my stove during this ice and snow winter weather event for 7 days. I had water leaking under my sink from Saturday till Monday waiting for the plumber. My new back splash was scheduled to go in to day and now will not be ready to install till next week. I cleared my counter tops waiting for the install of the back splash this morning. Brad called mid morning to say it would not happen until next week.Stove return: I wasi nformed by Brad some one would arrive in the morning between 8-11. I waited. No one showed up. I called Brad back and asked when the person would arrive. He had to check.. I was told the arrival was now between 3:30-PM-5PM . Actual ETA was after 6PM.Back splash will not go in till next week. My three day install will be over a three week period!

My wife and I could not have been happier with the whole countertop purchasing/installation process. Floform personnel were very professional and communicated very well during each step. I was especially impressed with the templating and installation. During templating, they were able to help us make some final design decisions. During installation, they were able to quickly make adjustments to ensure that the countertops (we had 5) were all installed correctly. We were so pleased after the countertops were installed, that we decided to also give them our kitchen backsplash project.I would definitely recommend Floform...

We got bids from three different fabricators. We chose Floform for several reasons. My sister was very pleased with her installation and countertop from a Cambria dealer on the east coast. We also liked the Cambria color selections. The reviews for Floform were positive. Noel came to our home, gave us an estimate,explained everything in detail, and was very honest, professional and patient.(I ask a lot of questions!) We were told that the installation would be complete in one day, and it was! The person who did the the template was very professional. Noel had said that they probably wouldnt have to tear out our existing top(granite squares)to do the template and leave us without a counter top and she was correct. The installers came right on time, tore out the old countertop and saved the back splash. We were so pleased. They completed the install including a new sink in one day!!!We highly recommend FloForm in Portland.

Ive seen the product at FloForm in Beaverton, OR time and time again. The selection and quality of the counter tops is really impressive. The service from Noel Howell has been fantastic. Noel was interested in meeting my needs, expectations and vision for updating countertops in my bathrooms and kitchen. She is very amiable and easy to work with.I was impressed that she can work as a general contractor in most situations to manage other work and vendors, taking a huge headache out of your hands. I also knew I was in good hands when I learned shed been in this industry for 10 years.As someone who is big on giving back, the deal was sealed when I learned that she has worked on a number of Habitat for Humanity homes on a pro bono basis.Paul Sivley Photography

We’ve been looking for a solid countertop company in Portland and finally found one when we met Noel Howell at FloForm. We’ve been to a ton of showrooms and big box stores looking for the right granite countertops finally finding them at FloForm. Noel met us at the showroom to discuss what to do with our two upstairs bathrooms and we were so happy with her consultative approach. Not only did we end up finding the right color of granite countertops, she helped us pick out facets and backsplashes. Noel’s design skills, expertise, and low-pressure attitude really shined as we strolled the showroom. She explained the entire countertop install process in a way we could understand and left feeling that the job would be done right. Thank you Noel for all the help!

Our condo kitchen seriously needs an update, and the countertops are one of the major projects on the list. The current tops are completely scratched and embarrassing. I am so glad I met Sarah Mendoza from Floform Countertops. She walked me through the large and beautiful showroom, but more importantly she really listened to our kitchen and home needs. She asked very specific questions about our lifestyle throughout the meeting before providing recommendations. My husband and I love to entertain and enjoy cooking at home. I do most of the cleaning in the house, so I need surfaces that are easy to manage but look refined and elegant. Sarah helped me find the right surface options for our home. She openly discussed the pros and cons of each surface in the showroom, which I really appreciated. I never felt like she was just trying to sell me the high priced items. She really wanted us to find something we love and that is practical for our life. The whole process from start to finish is laid out seamlessly by the Floform team. I am just so impressed by the level of professionalism and integrity this company has. I especially recommend working with Sarah from Floform.

Love, love the new quartz options! Recently we decided to update our kitchen. New countertops were a must. The old formica was tired and ugly. Being new to Portland we did not know where to turn and there are so many choices. My painting contractor suggested we call Sarah Mendoza of Floform. My carpenter suggested Brand X. So, I called them both and asked for bids. The difference in their service was night and day. Sarah called me right back and even with her busy schedule made time to see me in 24 hours. Then, much to my surprise she got a bid back to me just a few hours after her visit. It was (unlike the other one I got) very complete down to the last detail and slightly less $ than I had expected. The selection of stone options was beautifully displayed indoors (a plus in Portland). The Floform installation crews are professional and prompt and careful with your surroundings (installation damage can be a nightmare). Start to finish true professionals. I highly recommend Sarah and the Floform team.

I absolutely love my new bathroom countertop! My husband and I had our master bathroom painted – we just had to get rid of the old wallpaper. Once we had done that, we realized that we needed to update the countertop to really bring our bathroom into the 21st century.We went to FloForm Countertops where Sarah Mendoza walked us through our choices for a new bathroom countertop. Sarah listened to what we were looking for and how much we were interested in spending and took us directly to the product that fit our needs. Since we had just had the room painted, we explained what the room looked like and Sarah showed us several different color options that would coordinate well with our colors. We chose a Corian countertop in a dark gray color (with flecks of blue and beige) and followed Sarah’s suggestion that we have a cameo white sink bowl to go with it.We placed the order and waited in anticipation to get our new countertop. Once it was in, we scheduled the install. The installers showed up on time and were very professional and courteous during the time they were in our home. They were very careful to put drop cloths down to protect our carpet and flooring and they went about the install efficiently and professionally.We had such a great experience with Sarah and FloForm that we are definitely going to go back to her when we start shopping for a new kitchen countertop. I would recommend FloForm to any of my friends and family.

I contacted Floform Countertops because I needed kitchen and bathroom countertops replaced. The original countertops were custom cement countertops that ended up being too much work to take care of and were starting to look shabby after only seven years of use. I was looking for high quality, durable countertops and really liked the look of marble and granite, but after the experience I had with the cement countertops, I was very leery of anything that would require any sort of maintenance. Well, I couldn’t be happier with my choice. On the advice of our salesperson, I ended up going with a quartz countertop that has the look of Carrera marble and the countertops look amazing and very durable as well. I don’t know if I could damage these countertops if I tried! They are a breeze to maintain and the salesperson, Sarah Mendoza was a joy to work with. Sarah’s quiet confidence and expert knowledge of the products came through right away so that I knew instantly that I was in good hands. I was especially pleased that we were able to schedule a Saturday appointment to pick out the materials. The customer service was exceptional, the installation was seamless and the quality was better than I hoped for. I couldn’t be happier.

I had a very outdated bathroom with tile countertops and stained grout that was impossible to clean. I went to Floform Countertops in Beaverton to meet with Sarah Mendoza and was astounded at the variety of surfaces she showed me in their beautiful showroom. I was on a budget and was thrilled at how affordable a new laminate custom-molded countertop was. It definitely does not look like the laminate surfaces I grew up with! After I selected a beautiful countertop, Floform sent out a person to measure right away, and within two weeks the custom molded countertop was installed and looked perfect. Not only do I love the new look, it is SO easy to keep clean! The whole experience was easy, efficient, affordable and the end result looks and functions perfectly! - Susan in Tigard