Had the best experience I have ever had buying a car. Ask for Morgan! Very knowledgeable, helpful, professional and not your typical car salesman! He made the whole car buying experience easy! I will be referring him to anyone I know buying a car. Quickest I have ever drove a car off the lot.

After sidelining our vehicle for about seven days to examine the cause of an engine light warning signal, the dreadful signal reappears 90 miles away- I called to check the work status two days in on 7/22 and Tyler in service said there were five vehicles ahead of us and we would have to wait on a “line technician” specialist to inspect the issue. After asking if they offer a loaner vehicle or compensation for a rental (we’re talking a week without a vehicle people), the response was no. The issue ended up being a bad solenoid related to the air intake. Ok that’s replaced and resolved. Now imagine your wife and daughter are presumably back on the road safe, having received excellent service work. But in reality 90 miles later they experience low power, OnStar alerting immediate attention needed to the engine , a check engine light and anxiety about possibly breaking down. After driving out to check on them I open the hood and discover in 30 seconds that the throttle body hose was hose clamped and secured in a HALF CONNECTED position leaving a gaping error and gap. I reclamp it properly and the check engine light disappeared some miles later. We will be filing a BBB complaint tomorrow. Now I’m wondering what the percentage of oil caps get tightened and replaced properly. What we experienced was lazy work from an incompetent, unconscientious “special line repair” personnel that we waited unreasonably for. Do you all perform pre-employment screenings? Who signs off on the work upon completion and what specific employee is responsible for this? We’re not accidents waiting to happen on the road, only customers that will never return to Classic Chevrolet. We will be following up in person regarding these issues but the public deserves the truth to be told.- I attached two photos below for clarity:

Best car buying experience I have ever had. Thanks Harry

BEWARE! If you are considering purchasing a used vehicle from Classic, think again! I purchased a Cadillac November 2020 as a second vehicle, 2 weeks later the check engine came on. I took it somewhere else to have a diagnostic done and it gave two transmission codes. I immediately called them and told them what was going on and was told I didn’t purchase a warranty so if I wanted to bring it in for service, I would have to pay out of pocket for it. So I end up having it repaired somewhere else. Fast forward to May 2021, we were looking for a truck. We decided to give them another try. We purchased a 2016 truck. They kept it 7 days after we purchased it because their service department was “backed up” and it needed to go through service for their multi point inspection. 5 days after we were finally able to pick it up, check engine light comes on. I immediately take it to them (after what happened with the last vehicle we purchased from them) and I’m told by the finance manager who we signed papers with the service department is just too backed up right now, someone will call us when we can drop it off. We decided to drive straight back to service and the lady who came out to talk to us that worked in service told us “good thing you brought it back because we have 30 days to repair it since you just purchased it”. It was there for another week getting two bad fuel injectors replaced. We were confused how after just undergoing a multi point inspection, they missed the fuel injectors! We pick it up and 12 days later, check engine light comes back on and it was making all kinds of sounds, the transmission completely goes out and we cannot even put it in drive or reverse. So I call the finance manager to tell him what’s now going on and they tell me they are not reliable. We just had a new transmission put in and it cost $3,800! We’ve had to hire an attorney as they are obviously resetting check engine lights from other reviews!

I stopped at Classic Chevrolet Cadillac returning to my home in Florida after visiting my son and his family in the Houston area when the alternator on my 2007 Chevrolet quit charging. The lady I spoke to in the service department was quite nice and seemed to want to help a stranded motorist in a strange town. She took my information and asked me to wait until she could arrange something. About an hour later she advised me that they didnt have an alternator and that they didnt have time to fix my car anyway. But she told me that I could hang out in the customer lounge until I could arrange something. I called my son and he located the part from an auto parts store and brought it to me, along with the necessary tools to repair my car. After he arrived, it took us 18 minutes to replace the alternator and I was on my way. Im 73 years old and I can remember when car dealers were a different breed and welcomed doing something that would not only give them some business, but also good public relations. Im just glad it was me and not my wife who experienced the breakdown. But i appreciate the use of their wifi in the customer lounge. I also appreciate the use of the parking lot where I fixed the car myself. It saved me at least $150 in labor cost.

I bought my first car here....a Oldsmobile...81 cutlass supreme....bought my last vehicle here along with one for my mom.... The service department is the best.... They truly take care of there customers long after the purchase...Great place to purchase a vehicle and keep your car running good after!!!!

I had a scheduled appointment for 8am, and they were on time. The service lady kept me abreast of EVERY detail of what was being done to my vehicle.Kudos Classic Service department.

First of all it took 4 days to even look at my truck. Then after they diagnosed the problem i was told that my repair cost parts and labor would be $4200. I then told them that was too much money and I would be picking up my truck. The front associate said that the mechanic indicated that the truck was too dangerous to drive off the lot! I replied that I would have it towed then to another repair shop. She okay after i pay my bill and I got it towed to another local shop that day. The other repair shop did everything the next day at a cost of $642.00. I was very happy i got it fixed correctly and saved big $$money. You think that the dealership (Classic Chevrolet) would be the best repair shop in Beaumont, Tx that a person can go to but in my case it was the worst!

I only gave 2 stars because my sales man is awesome. He has a 5 star rating. I bought a used vehicle and had an issue. Scheduled an appointment for it to be checked out and fixed. That was a week ago and i have yet to get even a diagnosis of the issue.I upped my rating to 4 stars. After talking with the GM the issue was resolved. I got my truck back and it is running properly.

These people were the best, if lived closer I would only do business with them...I was traveling alone through their town when my brakes werent working right. Young lady who waited on me was awesome and the tech who stayed late to fix my brakes was a life saver...thank you. Thank you!!!

Shady dealership! Shame on the entire company. BIG changes need to be made at this place. They will not sell you a car at MSRP according to a guy named Destin. So dam greedy! Got on a list a JK and they do not charge over MSRP. I repeat as of Oct 12, 2021 JK do not charge over msrp. Say away. They want you to pay double what the car is worth to pay their bills! He actually said that. Wow! PLENTY of dealerships are charging MSRP ONLY. Dont believe me?? Join some chevy Facebook groups and talk to people. Call some dealerships and talk to them. They wont give you that chip shortage bull! And they wonder why they cant get any allocations! Sell the cars fast!!Thank you GM for changing the allocation process!

Just had a regular service and the staff was very nice and was very timely..we were very pleased

Harry Gunner did a awesome job working with me on finding a new ride the first time for my wife. Then a month later he did such a great job the first time I went back to him and he gave the same great service. I will be return to him anytime I am ready to purchase a new vehicle. He does such a good job of working for you and not being pushy on just making a sale.

I traded in my truck for a car. had a few hiccups in the process but the dealership made it right when they didnt have to.

Nice employees. Manager was very attentive

Fantastic, friendly, top-notch service. Just bought a Jeep Renegade at Classic, and they took great care of me. I submitted an inquiry online, and the internet team got back with me within half an hour and had me set up for a test drive the next day. Everyone was kind and attentive and made me feel like they were doing all they could to get me the vehicle I wanted for the best deal. I highly recommend them for anyone looking to purchase.

Marty was very professional and help me understand the selection of vehicles in my price range.i was able to leave very satisfied. I would recommend doing business with this dealership.

My sister and I recently purchased a 2021 Chevrolet Equinox and we had an awesome salesman Wesley Graham and finance manager Damieon Marks! There was no pressure, it was a great experience from start to finish an we are extremely happy! I recommend anyone looking to purchase a vehicle go to Classic Chevrolet and ask for Wesley!

My father purchased a brand new 1957 Chevy from this family owned business it was on my bucket list to go back there just for nostalgic reasons the hospitality that was extended to my wife and I was beyond belief we were given a tour of the facilities antique furniture and cash registers free schwag I cant tell you how much we appreciated and how extremely nice these people were I have bought many cars in my lifetime but I will fly to Beaumont to buy my next car from these people again you cannot imagine the genuine nature of their hospitality I was also given a framed picture off the wall of their business which I will proudly display in my garage by my 57 Chevy these people are awesome

Very good fast service and professional staff

One star only because zero stars was not an option. Selling customers credit life policies within a contract, but not honoring these contracts to those who have lost loved ones is an unethical business practice. There are too many reputable businesses one can buy vehicles from- don’t support Classic Chevrolet.AS TO THE RESPONSE: I am NOT the customer in question, but a family member. Explain why your company would deny the credit life benefit when the individual has passed.

Amazing customer service. Mr. Carrington and Mr. Don were great. Will definitely go back again. I recommend Classic Cheverolet in Beaumont Tx. to everyone. Thank you so much.

Excellent sustomer service!

Has been the worst experience I ever had at classic I went in to have my air bag recall done they cracked my dashboard and denied it like I dont drive my tru ckplease be careful when dealing with their untrained service departments

It was alright. Not much inventory or what my dad was looking for. The sales guy on the lot, I think his name was Henry, was very nice.

My experience was horrible m, my husband and I bought a used 2011 Chevy Silverado and had to wait a week to be serviced. Well, 2 days later we got it home and the transmission went out, the sales manager Perry Jones was a complete jerk about everything. I asked him why did the transmission problems not show up when being serviced. He said they dont check for those issues and he wasnt going to do anything to help us. Said it was our problem now. Wouldnt a transmission going out be a safety issue? The service department should check for ALL issues. Period. I am very disappointed and WILL be getting an attorney on this issue. Perry is a liar and con. Do NOT buy a vehicle from these people. They are very dishonest. Only out for themselves and what tjey can make off of people.

We had a good experience here. They worked with us on our price and lowered it significantly to me our budget. We got this 2011 Honda Accord that was used.. they have tons of inventory both pre-owned and new. I would suggest coming here to get a vehicle whether its a Honda BMW Chevy Ford or whatever this is the place

Wonderful customers service with quality service. Wonder atmosphere while waiting on vehicle to be serviced. Shout them out thank them all have a bless,joyful holidays. ❤💞

Had a lil mix up in the beginning but Ryan Brack our salesman got it right for us I would recommend him to anyone great salesman !

It was great

Love, love love this place, will never go to another place to buy a vehicle. Tonja, finance dept and everyone there helped us so much. She went way out of her way to help us with getting a used suburban. Not pushy at all....

Great atmosphere great customer service. Bruce Borque you are awesome at what you do. Thank you so so much.

Great service, good people 100% satisfied

We have had nothing but trouble with the vehicle we purchased 6 months ago. Its has been in the shop 4 times now for the same problem. We just have not had very good luck with classic so far.

Only giving them a 3* because the people were so nice. They worked my truck in for a service.But there was an issue that I would like to share to others.. they said they rotated my tires, they did not! How do I know you say.. I have 1 tire that has a very very small leak, takes a few day before I lose a couple lbs.. and guess what after a few days I lose those couple lbs in the same back left tire.. so they did not rotate them. I would recommend marking your tires to make sure they rotate them before you pay for something that they DIDNT do!!!

Went to pick up my sisters car, she said the price was way over what insurance paid; be careful with these shops....

Pushy sales staff definitely didnt listen to our needs

Nice worker. Nice building. Very helpful. Thank you for your time

I got a tire rotation and a oil change in less than an Hour!I was Stunned!

Never making that mistake again going here.

Wano Lee fox was a supper salesman. I Recommend him if your looking into purchasing a new ride. He is on top of his game and his acknowledgement is off the charts! Classic is by far the best choice for your next new car or truck purchase... service with a smile...

Looking at cars nice selections. Friendly staff.

Stay on top of the mechanics at the service center. My wife had to take back her car a couple of times because the repairs they were supposed to have completed werent. Not a bad place but maybe a little mismanaged when it comes to the service center and the mechanics. The mechanics even tried to argue with us about there not being a coolant leak stating that they replaced that line and there was no leak. Well that was until we sent them the pictures I took with my phone which are dated and would coincide with when the vehicle was there. Once seen that they were like well keep looking, eventually replacing that line and now there isnt a leak. Not bad, but would definitely go elsewhere if there was a dealership closer.

I purchased a preowned car from here on January 6th,2021. I worked with Edgar Hernandez he was wonderful with helping me. Would definitely recommend them.

The service department has lost this dealership my business. Truck is a year old paid over 60k for it (still under factory warranty) it’s thrown a CEL twice in less than a week. Instead of letting me come drop it off on my day off I’ll have to take of work to bring it in, because they don’t have any loaner vehicles. Last I checked it was a car lot with plenty of vehicles. So not only do I have to take off work to bring my truck to the shop but I have to limp around I’m reduced power mode. Not a very good way to manage a business. Especially with someone who buys as many vehicles as I do.

I keep coming back to Classic because they make it so easy to purchase a vehicle. This time we were greeted by Josh Ozio. He answered every question we had and made us feel like our time was important. From the front desk to the accessory department and finance we were treated like important customers. We will continue coming back to Classic.

Borough 2016 G.M.C truck didnt get key too wheel locks got lucky caught flat in my driveway they charged me to remove locks not a good idea

TAFFY GORE WITH SERVICE DEPARTMENT WAS VERY HELPFUL AND ACCOMMODATING WITH THE SERVICE REPAIRS OF MY GMC YUKON DENALI. I WILL IN THE FUTURE RECOMMEND AND REQUEST TAFFY GORE AS MY SERVICE COORDINATOR. THANK YOU.

Low ballers on trade ins...

If y’all want to buy a car, PLEASE DO NOT GO TO CLASSIC IN BEAUMONT. I bought a car over 3 weeks ago and was just able to pick it up today. They said they were going to put new breaks in it and it would take 1-2 days. They said they were waiting on a part, and I do understand that mail is backed up but 3 weeks.... I talked to 3 managers, and every single one would tell me they’d call me back and NEVER did. I always had to cal them. We told them we’d be there today when we got off around 530-6. We get there and 2 couples show up after us and get taken in the office before us. Customer service was awful, they way they talk and act, they clearly don’t care about their customers. Worst experience I have ever encountered.

Awesome service in the parts department A+.

Awesome dealership great service

Friendly people and great service

Marty is a great sales rep to work with. Employees were friendly and welcoming.

They do the best job at accumulated depreciation, YOU LOOSE ! -- #--Go to the country .

Good experience. Would reccomend them. They kept my car safe through hurricanw laura and tried their best to get it done quickly.

I got my car in December. recently had a problem with my key fobs. My Marty, my salesperson and the whole staff still remembered me took care of the small problem! I got to church on time! Im like family! (The crazy aunt!) I love these guys!! Always a great experience!

Found a truck we liked started the financing on a Friday they said it will be Monday before we can wrap it all up so we left to wait for Monday and they sold our truck to someone else on Saturday........

Excellent staff, honesty, timely, cleanliness!

Took my truck in for a recall and had the oil changed as well. All I can say is that Jared went above and beyond to make my visit the best that it could be! The way I was treated is the way all dealerships need to treat their customers! Thanks again Jared McNally!!!!

They were professional and pleasant!

George is probably the best sales man anyone could ask for! If I had any questions he had an answer right away. I told him the car I wanted and got me that car within 3 hours all said and done! Everyone was very polite and easy going!

George and Heath are exciting and appreciating. They understand hard times and family desires. The went above and beyond for making my family’s dreams come true after wishing for 3 years and making my husbands dreams to finance a boat more and likely! Great teamwork and drive! Thank you

Worst possible customer service in existence. Please use extra caution when looking or purchasing a vehicle, you may end up with a lemon. Such a shame to see a business take advantage of people.

Terrible communication skills!. No one will get back with you when they say they will. Will not return phone calls or texts! My husband was trying to buy a vehicle online with one of the salesman. We sent all of the requested documentation to the dealership and then everything went silent. The dealership now has all of his personal info and no one will respond, this has me very concerned. I have bought several vehicles online in the past and had everything done and completed within 24 hours. Not a place I would recommend! And as of right now I have no idea as to whether the paperwork went through or not because no one will return a call or text.

This place is always good to go to. The staff is very friendly and speedy service. And a great place to get you a new or used vehicle.

Great dealership- we bought a traverse here a few months ago- salesman was great and easy to work with. Hard to get service scheduled very soon. Don’t know if they need to hire more service space?

Surprisingly enough I had a great experience purchasing my vehicle from Classic. Car shopping is never fun but Cody Martin at least made taking of the band aid a little less painful. He was so helpful in getting me in what I needed and not just interested in making the sale. I felt like I was in very good hands. Hopefully I wont be needing to purchase a car soon but if I do Im going back to Classic.

I have been on so many journeys in the car buying world. Most of them were pretty terrible. I can honestly say Cody Martin has been a blessing with this latest journey. I will forever be grateful for the time, effort, and kindness he put in to this process!! God bless😁

2018 silverado 16k miles had appointment to have leaf springs checked because they are making a clunking sound. Got to the appointment, they tell me 3 to 5 days before they could look at it. Wife has a 2018 Kia same problem they could never look at it. Today called about silverado tires chunks falling off, no response, it only has 16,660 miles. Service sucks and vehicles seems to suck also. Im contacting Chevy.

Very courteous and professional even took me to get something to eat while waited on my car

The customer service was excellent. We were very pleased with the overall experience, from the trade in value, to the price of our newer used vehicle. Thanks for such a great, no pressure, car buying experience Hank!

I want to send my salesperson Mr. Albert Saunders a huge THANK YOU from the bottom of my heart for going up and beyond to make sure my car buying experience was everything I wanted. Mr. Saunders is a hard worker salesman that took the time out to erase every concern I had. And made me priority one from day one.

My mom and I were vehicle browsing and a lot of places we went to the salesmen were so rude. However coming to classic was a different experience! Even though we were just looking we had a nice young gentleman named Alex help us out and was so kind and very knowledgeable! We didn’t buy anything just yet but we would definitely buy a car just to see Alex again!! 11/10 would recommend for all dealerships!

My dealer was Kevin Lee I HIGHLY recommend this individual. He was extremely polite, informative, and went beyond what was required of him to make this deal work on my end. I never felt pushed or lied to, he was fantastic. I REALLY suggest you guys ask for him when you go. I don’t like doing reviews I never have but with this guy I knew it was the least I could do. Plus he handles the online sales which makes him perfect for online shoppers like me. Overall he made a car buying experience well worth it.

I had a great experience they were nice and really helpful with my problem

I’ve worked at car dealerships before, and I hated them! I hate care salesmen! BUT Cody Martin changed my point of view. He was so sweet, and honest about what I was getting into. He made the entire experience amazing!I’m still exploring my options as far as a vehicle, but I can definitely promise that I’ll go back to Cody when I’m ready to buy a vehicle!Thank you Cody! You’re the best!!

Never had many good experience with Classic. The painter ,Kevin, is the best of the best.

Kevin Lee was the best sales man ever! He was very patient, kind and understanding of my needs. I would recommend Classic Chevrolet to any one searching for a car.. 5 stars to KEVIN LEE

Car shopping was never more fun than with Alex! He answered every question we had and spent a lot of time with us even when we told him we weren’t buying that day upfront he still gave us the same amount of care and made us feel much better about affording a new car and was never once pushy. Cannot wait to make the final selection with him on our new vehicle! 🚗

Thank you Carlos

Im very happy with my car and my car buying experience! Kevin Lee went above and beyond to help me. Danny in Finance found the best extended warranty for me. I highly recommend Classic Chevrolet!

We bought honda pilot yesterday our salesman was Mr.Philips. He was very humble and welcoming. We drove from houston to purchase a used auto. He made our trip worthy. He called us next day to make sure we liked the vehicle. Great customer service! Keep it up Mr.Philips

Josh Norsworthy was a great salesman. Not only did he help me and explain things to me, he made it really easy to decide what car would be better to have!! I would highly recommend him to anyone who is looking to buy a car!!

I work there so far i love it

Hands down best customer service ever in all aspects from valuing my trade to financing !!! Taylor went above and beyond helped with my girls ages 2 and 8 !! lugged carseats pulled all the vehicles up for me to see !! And they gave me 2x as much for my trade as any other dealership!! I am a total fan. Great job!! Easiest car buying experience- (especially by myself with two kids and hubby working)

Morgan is an awesome salesman who will help you throughout the entire process!! He makes sure all your needs are met as well as answer any questions you may have. Give him a shout if you need a new car!!

We went to Classic to find a truck for my father. Not only did we find one that was great for him, but I ended walking out with a new car as well. Scott Wright was a very helpful salesman. If you looking for a good deal, head to Classic!

Check Harry Gunner he will get You rolling 🥰💯

I came in to buy a car and had a set price range I wanted to stay at. The gentle man that came out to help me was Greg Gunter, he was more then friendly and helpful.. He not only got me in the car I wanted at the price I could afford. He went the extra mile!! He is a great asset to Classic Bmt!!

Aaron was very friendly, and not at all pushy. He even showed us less expensive alternative we had not thought about just to help us make sure that we were really getting the SUV that fit us and our lifestyle. There was no haggling or sales tactics, I had researched the trade in value of our old SUV and the price I was willing to pay for the new SUV, and gave him those numbers. He took those numbers to his sales manager and came back within just a few minutes to let me know that they had accepted my numbers, with one exception - they were willing to go $500 LOWER on the sales price of the new vehicle than what I had offered. I was shocked! Side note: I had not counted on my wife wanting the automatic retractable running boards and had not researched them beforehand so I had overestimated their cost. They could have easily taken advantage of me on the running boards (I was the one who had made the initial offer) but they didnt. I still would have gotten a great deal (we were about $6000 under sticker already), but their honesty really impressed me.Aaron was very busy that day, and it was late in the day, but he made sure we got through the finance department, made sure the vehicle got washed (even though the detail department was about to close) and filled up the gas tank. I would recommend Aaron to anyone looking for GM or related product.The finance department was great too. I was braced for the usual onslaught of add on offers and prepared for about an hour of saying no thank you repeatedly, but he wasnt pushy at all. He really only offered us an extended warranty, which my wife has gotten on every vehicle we have purchased for her (My wife has always ended up getting her moneys worth out of those plans).I would definitely recommend this dealership and especially Aaron.

Our experience at Classic in Beaumont was Incredible thanks to “The Car Father” Lee Fox, Sales Consultant Extraordinaire! Lee went above and beyond to make our Buying experience a memorable one. We have vowed to make Lee Fox our Sales Consultant for all our new vehicle needs. We were so impressed with the level of dedication from our new friends at Classic we will be spreading the word to all our family, friends, and coworkers!

7 days to diagnose for bad battery and another day to change it. They dont tell you how bad the service department is when they sale you that warranty in the back room. The lady Taffy that handled the account was very good and did her very best to answer any questions but the actual service very slow and over priced.

Overall we had a great experience at this dealership. I am changing my previous review because I understand a dealership has many moving parts. Giving the dealership a bad review for the actions of one person is not really fair. It was educational. Got a great deal and my wife loves her Cadillac.

Tim Bridges was so helpful in getting us the car wanted at a good price! Thank you, Tim, for all your help!

I purchased a used Chevrolet Camaro a week ago through Carlton Smith. The clutch went out on the 6th day in the car and Carlton told me before making the purchase that the previous owner had burnt out the old clutch therefore he had too purchase a new clutch.( Lies, Lies, Lies) After speaking with Carlton on the 7th day on June 8, 2020 after 9a.m.. he told me had had too speak with his manager whose name is PerryI would advise no one not to purchase a new or used vehicle from this company because they all are crooks. Now i have to get the clutch fix. This is called bad business.

Esteban Lopez was very professional. I was in and out within an hour and had no issues. There was no haggle or hassle. The manager Eric Brown, along with Esteban showed me my different options with complete transparency. I highly recommend doing business with them!

Good Service

The atmosphere at Classic is something that I was amazed by! It was both comfortable and business driven. Morgan took care of me from start to finish and made sure that I got all my questions answered.

From start to finish my experience in dealing with Classic Chevrolet was a great experience. I never felt pressured and I was treated with the utmost respect and kindness. Matt Lumpkin took time to make sure that I understood everything from purchase to how to operate everything on my vehicle. I would definitely recommend buying from Classic Southeast Texas.