This was our first oil change. The appointment schedule process was easy. When we arrived Amy greeted us and checked us in. She was very warm and friendly. The work was complete in less than an hour. We were very pleased with the experience.

Was really thankful to have Wesley and Josh help with the overwhelming process of buying a brand new vehicle. They made it super easy for me. I love my new car!!

Everyone was friendly and helpful and there was no sales pressure and no “surprises” in the paperwork. It was a simple, easy and quick process - the way car buying should be!

Made an appointment online. Got there just before the time the appointment was made for. They took me right in. And got me out quickly. The only problem was someone drove over the laser aliment machine, so wasnt able to get my free laser aliment . Other than that everything was great.

My truck was done in just a short time and Amy the service writer and the cashiers were great.

Very poor customer service, my car was sitting in the collision department for six days before someone reached out see why it was there. The automotive department did not follow through on what they should have and caused great inconvenience for me. And the general manager was very rude when I explain the situation.If anyone’s interested I have several recordings of all the dialogue that we had.

I had recall work done to my 2012 Chevy Silverado 1500. They replaced the air bag. They also performed an all points inspection of my vehicle and informed me that I needed to replace my bad battery for $155.00 dollars with an installation fee of $24.99.I declined the offered service and took my vehicle to the retailer from which I originally purchased said battery. They performed a check on the battery and determined that it was Good. I went to another retailer and had them test the battery, which again passed as a Good battery. If this had happened to a senior citizen who trusted this service department, they would have been out of close to approximately $200.00 after taxes..... for nothing!Therefore, there is NO WAY I would recommend this service department to Anyone..... let alone, a family member, or friend. Untrustworthy is the best I can offer for this place.

We are always treated like family. Misty Mathews is over-the-top with her customer service skills. Everyone at Classic Chevrolet works with a great team approach.

Brought my car in to repair and broken strut and bent rims and it took 7 weeks to get it repaired because they didnt check the rear rim to see if it was bent. They kept telling me i needed 4 new tires when the bent rim was the issue. Not happy and wouldnt recommend buying from Classic

Trying schedule a repair requires u drop the car off days in advance, which I find unreasonable. There must be a better way to schedule repairs that don’t require me to be without a car for 5-7 days!!

I needed some minor maintenance ( oil change and new battery ). I was greeted as soon as I arrived and was constantly updated regarding my vehicle. I could not have had a better experience.

The wait was a bit long. Wish appointments went a little faster. Was happy they addressed a need I had that was unrelated to my oil change. The TV was pretty loud in the waiting room but staff were friendly. It’s always a nice experience coming here.

Excellent service. I was greeted promptly and courteously. My vehicle was ready when promised. I wouldnt take my vehicle anywhere else.

Ronnie Spell and Perry Jones took care of everything for me and made my vehicle trade in and purchase so easy! Thanks guys!

I had to make 2 trips from lake Charles to try and get a spare key for my truck. They never provided me with one and they say they give your vehicle a detail. I was the only customer in the building waiting on my truck to get washed and it took three hours. They didn’t even clean the inside or wax the outside. That’s not a detail just ran it through the car wash. After I just spent 45k on a vehicle and didn’t provide me with any floor mats after the truck came with none.

We purchased our new vehicle from Classic SETX because the price was fair and honest, no gimmicks. Our complete experience from start to finish was seamless. Our sales representative Ryan Brack kept us informed throughout the process and was very genuine, and made us feel very comfortable with the whole process, which many times can be very stressful. Finalizing the paperwork was a breeze. Ryan and the finance manager, Clarke Shores got us in and out in about an hour. We are so happy and pleased with our new vehicle purchase. Two thumbs up!!

Harry Gunner was our salesman. He was outgoing, friendly and very knowledgeable of all the trucks we looked at. We told him a few things we were looking for and he set us up with out match. The process was quick and easy.

I did a lot of the prework at the bank to get pre approval so this was another purchase that was quick, fast and easy.

I love the service department team at Classic. They are always helpful, efficient and very friendly.

My truck was brought in for a tune up, and one of the plug wires was not installed properly and fell off a couple weeks later. Causing me to be without a vehicle for an additional three days, and they were trying to charge me for the entire second experience which included a tow and was substantial just to reattach a wire that they did improperly. I needed to complain, and have a manager involved to get a resolution. We come to the dealership because its supposed to be the best and most dependable service around. Nothing about Classic Chevrolet from their prices, to their personnel, to their service has been anything other than mediocre in all my experiences there. I now drive way out of town to shop for anything related, the only thing I kept using them for was the service department, and they have now lost that business as well.

My salesman, Wesley was absolutely AWESOME. He went above and beyond helping me find my perfect vehicle. I will recommend to anyone looking for a new or used car.

Anytime I call or come in, I’m helped in professional manner and taking cared of.

I got the vehicle I was looking for and had an amazing salesman. I loved my experience with Classic Chevrolet and I will send everyone to this dealership.

Had a low tire and my salesman Ronnie took care of it. Love classic.

I chose GM because I purchased my vehicle there. I knew as a courtesy a car wash was included with the service. My car wash was no included. I had to mention it and I was told it could be done. That was at check out when I was ready to go. I was very disappointed.

It was really good and they were really quick

Bruce Borque was very friendly and pleasant to deal with. Would definitely recommend using him for a new vehicle purchase.

My experience was top notch. Classic removes the “hardness” of the car buying experience. Their approach is professional and inviting from their introduction to the delivery of the vehicle. I am a repeat buyer with Classic....there is a reason for that. I drive 100 miles from Conroe to shop at this store.

Jared was warm and very helpful. He made sure that our repairs were done correctly.

I brought it in for one problem but the Technician could not find anything wrong at this time. While in the shop I remember my left rear window was loose so I ask to repair it. It was repaired just over 2 years ago. It took longer than I expected. They didnt order the correct part / parts the first time.

It was quick and easy. The salesman was knowledgeable and very professional.

Wes took care of us from beginning to end. He got us in a equinox which we are very excited for.

So pleased with the window tinting and the installation of the Weather Tec protection floor mats. Received car back completely detailed!

Our sales man Alejandro Serrano was a great help and he was very hospitable and made us feel comfortable

Skylar Montgomery at the service dept in beaumont texas was very helpful to me.she got my issued resolved asap..i would recommend her to be employee of the month or please give her a PAID DAY OFF or PROMOTE HER she deserves it

Your sales staff and management is professional and superior to all other dealerships.

Everything went very smooth, Josh helped me find the right truck I was looking for and it was a very quick and stress-free process. I would definitely send friends & family his way.

Courteous and informative on services offered.

Everything went well, service was done on time, everyone was very courteous.

My sales woman was very helpful and answered very thoroughly any and all questions that I had. It was overall a great experience

Because no one wanted to help resolve my problem pertaining to the extended warranty on my car do to the fact they keyed it into the system wrong I was not able to get my car fixed using my extended warranty and I will seek service elsewhere to get my issues pertaining to keeping my 2017 Chevrolet Traverse running properly. I will never use Classic Chevrolet for anything now or in t h.g e future. They do not honor their mistakes or try to fix the situation caused by their mistakes. Horrible experience dealing with Classic Chevrolet

Edgar went above and beyond as a salesman to help me out and was patient with me when I was indecisive.Dameon was there filling in as the financial guy that day and he was so helpful and explanatory, as this was my first solo car buy! I truly couldnt of asked for a better experience

As always the time spent at the service department was excellent. Very helpful, courteous and friendly people. I didnt have an appointment but I was welcomed and within an hour and a half I was out of there. Highly recommend to all my friends and family.

It was very easy sale they got me what i wanted and keep me informed

I called 1/27 and said I needed to have my truck checked. I told the lady that my 2014 Silverado was down shifting hard and bringing a clunking noise when changing gears from reverse to drive and vise versa. It was the symptoms of a bad u-joint, but I didnt feel that it was because it would only do it when the transmission acted up. The lady I spoke with gave me an appointment for Wed. 2/3. I rented a car and dropped the truck off. I didnt hear from anyone, so i called on Fri 2/5 to see if the truck had been checked yet. I left a message on Lisas voice-mail and did not get a call back. I called again on Mon 2/8 and left another message. Lisa called back and said the tech found a bad fuel pump. She said it was dumping too much fuel. I questioned that because the engine was running very smooth and no trouble lights. I just didnt think that this would be causing drive train problems. She assured me this was the only problem that was found and this would fix it. Ive worked in the auto industry for over 35 years and even though I never did transmission or internal engine service, I have learned a little in 35 years. So again I waited to hear from Lisa and I again had to call Friday 2/12 and spoke with Lisa and ask if she had the tech to double check the drive train and she said that she had and the truck was ready. I ask about the rental reimbursement and she said that they only pay for 1 day and after keeping my truck for 10 days with an appointment, I thought that was terrible service. Ive had work done at Classic before and was very satisfied with the service. Im certain I will have to bring my truck somewhere for the same complaint, but I dont believe it will be Classic.

It was a great experience. I traded in my old vehicle and got exactly what I wanted. Thank you Tim!

Brought my car in at 1 for oil change and inspecfion. They were very efficient and had all my work done by 5. Also let me know my battery was low and time to replace it. Since I recently became widowed it was reassuring to know my car was up and running and wont have to be concerned about battery going down and it was all done in one visit.

Michelle is AWESOME!! GIVE HER A DEFINITE RAISE!! AND PROMOTION!! SHE IS AWESOME WITH CUSTOMER SERVICE!! DONT KNOW WHAT I WOULD HAVE DONE WITHOUT HER

David Greer was very Informative and told me if I had any questions, just call.

I dealt with Joey boudreaux very professional kind true to his word. I will send more work to him keep up the good work thank you.

Great experience Tim was very helpful and patient, he definitely went above and beyond to make the process as easy and stress-free as possible

Fast, friendly service.

Love the representatives in the service department they ALWAYS do a GREAT JOB!

My car has been in and out of the shop with the same issues, plus some, for months. Currently in there again as I write this!! I was either knowingly sold a vehicle with defects, or the service department doesnt have the correct knowledge to fix the issues. Either way, I would never recommend Classic to anyone. We have had our vehicle for 6 months and it has been constant unresolved problem after problem.

My Sales person went out of his way to be sure I was Extremely Satisfied, everyone was very cordial and helpful.

ProfessionalCourteousKnowledgeableTimely

Salesperson was excellent. Entire process was easy.

This is the best dealership in South East Texas by Far !!!!!They keep you in the loop about everything while doing your oil change or whatever service your getting .They work promptly to get your vehicle in and out and I was very impressed with the service all across-the-board no other dealership in Southeast Texas.Ive been to the Port Author on Hwy 69 and Silsbee and TRUST ME Neither can touch Classic in Beaumont. PERIOD!!!!!

Tim was great! He helped me find exactly what I wanted. Great experience.

You sold us a lemon, the transmission went out after 2 days. Perry Jones is a con artist who doesnt care about the customers, only about how much money he can pocket. If anything Im telling EVERYONE NOT TO DO BUSINESS WITH YALL. PERIOD.

Employees were nice, they worked really hard to get a customer a car they wanted, and if they failed they kept trying

I was not informed that I would owe for oil change. I was told when we purchased vehicle, we would receive free oil changes as long as we owed vehicle. I feel like I should have been made aware of cost. I will not be purchasing or having my vehicle serviced at classic.

REALY GREAT AND A WONDERFUL PLACE ,GREAT PEOPLE WITH GREAT SERVICE

Very fast service

Classic Chevrolet promise me they would upgrade my truck with my purchase and their promise was kept I give them 10 thumbs up.

Damion & Scout took care of me.They made Classic Chevrolet shine.

Unbelievably smooth experience and I would highly recommend the dealership and staff to everyone I know.5 Plus stars!!!Jimmy Rippeon

Great service, finally got the radio fixed, finally found some technicians and knew what they were doing great job thank you

I had bring my vehicle in 3 time to get it right. Right now everything is fine.so far

NOTHING AT THIS TIME

Fast, friendly and professional. Nichole took very good care of my truck and was very informative.

Wesley graham was amazing! He was really helpful in helping me get exactly what I wanted!

Great buying experience Great staff

Michelle was on her game. She made herself readily available to communicate . The fact that we could communicate through text was very helpful.

I love Classic Chevrolet service department. They have always been courteous, timely, and efficient.

A little bit of a wait but excellent service

Diagnostic in my vehicle was wrong they wanted to reaplace extra parts. Took it somewhere else and one part at less than 100 dollars fixed my vehicle.

We talked with Bruce he was great. He made the experience great from the first handshake to the last hug. He know everything about the Tahoe we bought inside and out, he then made sure we did too before we left. The car, showroom and all employees were very clean and professional. Bruce made the entire experience easy and enjoyable. We have bought several vehicles in the past and this was the by far the best experience we have ever had. If you dont go here you will pay to much and not enjoy the experience at all.

I was greeted with good morning smiles friendly conversation. Very courteous

Well the time before this one they were to mail me my receipt but never did.....This time I got charged and was not supposed to be......

I felt that my experience with the dealership was wonderful.My sales person, finance person and other employees were very friendly, knowledgeable and helpful.

GREAT EXPERIENCE!

My salesman Derrick was excelant

We had a great experience buying a new truck.

Service department was friendly and helpful.

Very great service very helpful and nice help take care of everything we needed

FAST FRIENDLY SERVICE.

Good service on time.

Morgan Boles goes over and beyond expectations for his customers. The same for Clark Shores in finance. As long as they’re at classic, I’ll keep coming back.

Brought my truck in because the A/C wasnt blowing cold air. I purchased the truck from the Classic Cheverolet delearship a couple of years ago with extended warrenty. I was told I would have to pay $606 for the parts because I had an aftermarket intake, even though I purchased the truck from the dealership with the aftermarket intake. After explaining to the worker that they had sold the truck to me like that, they said theyd call to see what could be done. Hours later, the dealership called back and said that Id only have to pay the deductable. I dont feel like I should have to remind them to check my warrenty, this is the 2nd time theyve tried to overcharge me for something, and Ive only brough my truck in for maintenance a few times

Fast and great experience and helpful

Jason Mitchell is the best! I love the classic service department. Quick and inexpensive

Good

Every time, it’s short and sweet. No drama. The financial guy, Kenny is Awesome! Best dealership around. This was our 3rd purchase in the past 3 years.

The service department at Classic Chevrolet in Beaumont, Texas is awesome!! My visit there this week for a oil change was taken care of quickly and efficiently! My service advisor was Taffy Gore.

What an outstanding dealership. The General Sakes Manager takes care of me personally every time. It is no wonder he is the best Car Guy in all of Southeast Texas!!

It was timely and courteous

Prompt and reliable service

Unsatisfactory customer service, repairs not done in a timely manor, other items malfunctioned after repairs and vehicle was very dirty.

Did not hold up to the warranty that i bought when i purchased the vehicle