I had an excellent time upgrading to a new phone. The staff were wonderful and very informative about everything. My new phone works wonderfully and I am so glad I was able to walk in and have it done quickly, clearly and concisely. These men are life savers!!

Went to this store today to replace my iPhone that died. My salesperson, Nolan, was especially helpful. They were super quick, knowledgeable, and friendly. Thank you for getting me a replacement phone the same day!

Corey is an excellent sales and customer service manager for Verizon. He was professional, thoughtful and very thorough. I had a new I-phone that Apple refused to assist in activating, and I took it to Verizon for help. Corey was so prompt, courteous and knowledgeable that I returned the original phone to the Apple store and purchased the same phone from Verizon. Thanks Corey!

Brandon was very helpful helping me choose my new iPhone 12. He was patient with me and made sure my data transfer was complete. He has a great attitude and was able to multitask to keep customers making progress. He was knowledgeable about the products and is a people person!

COREY at Verizon was an outstanding young man who was able to assist me right away. Cory Show professionals skill keeping me calm as the other gentleman in the office with him stopped him in the middle of my transaction to get him to help him with the customer he was assisting.Verizon needs more representation like Cory.

Bruce and Nadirah are the best I love coming in there with their energy. He’s always so helpful and goes through every detail and she brings a fun vibrant refreshing energy to the store that I haven’t seen before. They’re great!😊

I really enjoy all the employees at the store. Very friendly, very thorough.

This is a great store. They greet you when you first walk in and they answer every question thoroughly leaving you without any questions. Exceptional customer service!

Went in this morning to have a temporary device activated while awaiting a replacement from Verizon. The gentleman activated it quickly and effectively and was very pleasant. Nice store. Good people! Thank you!

Genesis made the whole process of getting a new phone so smooth and hassle free. He was able to compare prices and help me make the best decision on which phone to get for my budget. He was friendly, knowledgeable, and fast! I recommend this store to every Verizon customer. I’ve never experienced customer service (not even in the actual Verizon stores) like i was shown here.

My phone would not charge and Iwas in a big hurry. The Verizon representative was fabulous. She was patient, polite, and took care of everything I needed. I would recommend this Verizon site to my friends.

I stood in line for 10 minutes while one Rep was helping a couple and the other Rep made 1 phone call after another to customers while 5 people stood in the store waiting.

Nolan and Corey were knowledgeable and helpful. We were there to replace 2 old iPhones. Had been trying in vain for 3 months to get into the local Apple store. So glad a friend suggested we try our carrier, which happened to be Verizon.

Mack was a wonderful help and I will always try to ask for Mack when I go to this store!

Adam was very helpful and nice. He is extremely knowledgeable and helped me with the complete set-up of my phone. He stayed after hours to make sure I understood everything about my phone. He is a wonderful agent!!

Besides my service being consistent quality.My experience at the Beachwood Store that was extended to the Cleveland Hts Store was very Superior. Mr. Genesis was very professional, pleasant and executed my mobile needs. After my transaction at the 1st store I needed to pick up my desired phone case from a neighboring store where Mr. Bruce extended his time pass standard store hour for me to pick up my protective case because I was unable to wait for next day delivery because of my early morning international flight.😊 I AM VERY PLEASED WITH VERIZON!!!

OMG.....CUSTOMER SERVICE AT ITS BEST!!!! (Victra) Genesis started the process with such professionalism and the tag team began...Corey completed the process knowing exactly how to make a seemingly long process....Enjoyable!!! So knowledgeable of the Verizon products and technology. Personable, kind ,just giving the BEST CUSTOMER EXPERIENCE needed .....in times like these! Thanks Guys...You Rock!

Just switched to Verizon from AT&T. Came to this store to purchase phones and had the absolute best customer experience. Genesis was extremely helpful and made the process easy. Because of his customer service, we will continue to patronize this Verizon location and recommend friends do the same!

Genesis was truly outstanding!!! He was genuine and helped me to get the phone and accessories that I needed. Genesis took time to answer all of my questions and was patient, kind, and extremely knowledgeable. This was the BEST costumer service experience I have ever had at this location. Kudos! I will definitely return.

I had an excellent experience at Verizon today much to my surprise. I truly hate al things electronic. I appreciated the help I got from Corey and Genesis. Excellent service!

Great customer service, Brandon did an outstanding job! Thank you

Considering what the world is going through, it could have been worse. But everything seemed upside down and circus music played quietly in my head. Never understood why authorized dealer and corporate stores are not linked better. Almost seems like there not the same company.

It was a great experience. We came in late but were given amazing and helpful customer service. We had an issue with two other stores before coming in to get a new phone, but we left finding a great one with personal recommendations.

Genesis was amazing. He took the time with us to make sure we had the right and best options for our situation even though it took toll well past store hours. So sorry genesis!

Outstanding service. Store manager made getting a new phone easy. All while helping lots of other customers. Way to go. Corey is a rock star

Genesis was very professional and knowledgeable about all the products. I will definitely go back and shop there.

Edward is my new favorite person! I have been a Verizon customer since the “alltel” days ... and this was by far my BEST customer service experience ever! Thank u Edward! Ur the BEST!!!!

I can say that I’m not going to any other store.Gneiss was caring kind helpful .He didn’t stop til the problem was solved

Genesis was great. Patient and knowledgeable. I would definitely recommend him

They asked if I would put in a review if I felt my service was good. MY SERVICE WAS GREAT!I was greeted with a smile and a handshake. Wonderful service, wonderful staff! THANK YOU

Im not sure what the source is for great customer service. Ive come in here to pay my bill for 4 months and the customer service is beyond terrible. Id rather waste gas driving out to Solon.

Very helpful and friendly service.

The store manager was amazing. Awesome conversation!! Very helpful.

Very friendly! Great Customer Service!

Corey was pleasant. Hubbys phone transferred everything. My phone did not. Still trying to retrieve some stuff...

Genesis was a true professional at all times. He gave me personalize care and attention. Genesis was patient and highly knowledgeable about products . I would definitely recommend him to my friends and family.

I rarely have bad comments about a location, but I HAVE to let others know to be careful.I visited this location and an older gentleman helped me get a basic smartphone that I wanted as a backup. So far, so good.I got it home and the phone was great but I decided I would apply for a free government phone. I was well within my warranty time so I found someone to take me to return the phone. Thats when the disaster started.I was in line to return the phone when the salesman noticed me. He inconsiderately asked in front of all the customers why I was returning the phone. I was too embarrassed to speak of the free phone in front of othets.When it was my turn, he took care of me kind of resentfuly. I left unhappy because of his attitude but at that point, I would not have given the bad rating.A month later, I was getting bills from Verizon. I called and was advised to give it some time for the paperwork to catch up.After three months, my bills were getting rude because they were unpaid. I called the toll free number again and was told that I needed to go back to the store as they must not have done the return completely.Im not looking for sympathy, just stating a relevant fact here. I am in a wheelchair, without a car of my own. Anytime I need to go somewhere, I have to pay someone to take me, so every trip costs me a minimum of $10.00.Im usually recognized because of the chair. My salesman, thankfully was not there but I was helped politely by a younger man. I explained my problem and he immediately got me a copy of my return paperwork.I came home and before I could send it off, an overly helpful caregiver cleaned up my pile of papers. I searched high and low for it to send it to corporate but never found it. Since I never saw a bill again, or got any calls, I assumed the guy at the store fixed the problem.Until yesterday... I received a collection notice. Now I have to pay someone to take me to the store again. This was costing me what is to me a sizeable amount of money. I also am praying that I will be able to get another copy of my paperwork.I finally have to say that this is partly an issue with corporate. However, what keeps coming to my mind is the resentful salesman that was without a commission when I returned the phone. Clearly something was not done properly or I would not have had this mess to clean up.Just be careful if you have to return anything to Verizon/Victra.

Genesis was very nice and knowledgeable. Excellent customer service.

Corey is the new manager and seems to be good athis job. Looking forward to dealing with him in the future. Consistency is key and a year later and Corey is still doing his thing, if not better. He always takes care of me!

Katherine was very helpful in setting up my new device in record time.

Adam was amazing, great rep and great quality man to have at this store!!! Just a absolute pleasure meeting a great man.

Edward Testa is awesome! Patient, kind, honest, and incredibly helpful! He makes the high phone bills completely worth it!!!

I second Daves experience. I was told that I would get a tablet free when changing my 313 number to a 216 number. No details regarding the monthly fee for the line were explained or the other fees (activation fee, also a 19.99 fee that Victra charges for taking information from previous phone to new phone. The rep simply did this for me without telling me there was charge). I was told that I had two weeks to return the tablet. However I was not told that I would pay a re-stocking fee. At the end of the day, I paid $117 for a new phone, not including the $200 cost of the phone that is rolled into my monthly payments over two years. These details are poorly explained. I will go to a regular Verizon store in the future.

Victra/Verizon wireless is not a corporate store. The corporate rules do not apply to their salespeople. They are signing people up for extra products(tablets) and services (insurance) with either no customer authorization or false statements about the ability to cancel these products without major financial penalties. These stories are everywhere regarding Victra wireless stores. Buyer beware.

Genesis was amazing. He was quick, worked well under pressure and very knowledgeable

I had a eonderful experience at this store. Bruce is terrific! Extremely knowledgable, patient, generous and funny. I changed my phone number to local and got a new phone, did not lose a thing and was out the door in a little over an hour!! Best experience I ever had!

The sales rep Shon was very helpful and knowledgeable and very nice five stars across the board

Bruce does an excellent job of answering questions and always has the information on hand to help you make a beneficial decision

Very nice and great service, I would def go back!

Very knowledgeable and friendly staff. I used to always dread going to Verizon but they made the experience enjoyable. Will continue to do business with this location.

Competent professional staff, and efficient at troubleshooting & setting up new phones

Was helped by Bruce and Henry. Both guys gave me great undivided attention and tips on my phone.

He was knowledge, thorough, and patient.

The service and recommendations were excellent for my needs.

Very helpful and professional staff. I like going to this location because it doesnt seem to be that busy so there are no long waits for a salesperson. Perfect place for my Verizon needs.

Amazing customer service! They went above and beyond. Michael helped me with everything I needed when buying a new phone and another rep even went to my car to help me setup the Bluetooth. I will always go to this Verizon store in the future.

In December of 2017 I went to this store to get a replacement for my phone that was not working. I purchased a new Droid. Recently I found out I should not have had to pay for a new phone in the first place. I had insurance. I was conned by Mark.Apparently getting a plastic case that fits that phone is a real issue. I had to wait and be lied to by an employee named Mark. He was beyond obnoxious. I had to get one at another Verizon store because Mark kept lying about them being out of stock. It took several MONTHS!To top it all off, this brand new phone only lasted a few months. The battery would not hold a charge. Verizon sent me a replacement, a refurbished old Droid, which is outrageous. Of course this phone is also having issues with battery life. I have been a Verizon customer for 20 years, they treat their customers like garbage. I will definitely be in touch with corporate!

Genisis was the most helpful Verizon employees that I have ever experienced. Professional, knowledgeable and patient

I had a pleasurable experience. Walked away with a lot of information I had no idea anime and it will be extremely helpful

Very helpful cleaning up my phone to solve the problem I was having. Excellent service and very knowledgeable

The absolute worst experience ever! The employees have no knowledge or training! I purchased a Hum GPS tracker that didnt work for my vehicle. I returned the device, did not receive a full refund....and a month later I am still being charged a monthly fee for a device that I already returned to this store! Stupid, incompetent, and a total waste of time! I WILL NEVER DO BUSINESS WITH VERIZON AND, DO TO MY EXPERIENCE WITH THIS STORE!!!!! BEWARE!!!

Excellent customer service. Both Marc and Zach are amazing. Highly recommended.

Love this place. Dont go to the nearby store..always go to this location. They make sure you are taken care of.

I needed help syncing my iphone to a new iphone and I was very impressed with the service I encountered at this Verizon store. Marc the manager was a great help, he was very pleasant and patient while maintaining a professional rapport throughout my visit. I originally went to the Verizon store down the street near Massage Envy, only to be told that there were 4 customers in front of me. Good thing I didnt wait because I found out that that specific store does not assist customers in setting up their phones or syncing them. I recommend this verizon store to anyone who needs assistance with their phone or any device simply because the service and experience was so positive and simple.

Genesis explained everything to me and made my experience an informed experience.

I had a great experience with Marc and Zack. Provided and installed a sim card for my Samsung S7. The guys are very knowledgeable and professional.

Great Verizon..nice people and very knowledgeable. Hate to share this because it is my secret Verizon to go to 🙄

Great location. Excellent service

Fast and quick.

Great service. Just came in for bill Pay but they cleaned my phone and found a way to lower my bill and got me a new phone

Chelsea made everything run very smooth and gave me an amazing experience by helping me out.

The experience was amazing. Great staff and knowledgeable of products

First I inquired Customer service about Unlimited plan & Chnaged plan After i fpibd out Brian owner said one thing my Old plan was 16 G for Jetpack Mobile hotspot & Samsung Galaxy Tab E Tablet So dont Like being Lied to & If I ever Go to This location in gonna be On my P,s & Q,s not gonna get suckered again

Your bill goes up and comes down it goes from $1,800.00 to $4, 800.00 and you never get them paid out if you have multiple lines and upgrade all of the phone give you a promo then you end up paying more cause you didnt want or need what was in the promo package they have good service though thats all they have is the best service.

TJ was very knowledgeable and helpful.

Katherine was very nice and patient with a complicated transaction.

He was quick and polite.

Quick, professional and very friendly

Helpful, knowledgeable & friendly.

Very professional, knew product details, and saved me money !

Awesome service and employees here!

Some of the best staff in the area!

Genesis was outstanding.

Beware of this store, very dishonest people there. They steal phones as well. Not a real Verizon store.

Came at 8:30 pm they have posted on their door and online that they close at 9 but they were already closed once I got their

Good basic service

Great customer service

It was great

Very good.

It was awesome

Great help!

Exceptional experience

Nice workers

Terrific

They lies