Been trying to get ahold of someone for weeks now… was told my sunroof was fixed and both seals replaced this is how they did me… this is the second issue I’ve had with this dealership the first time they missed over 15 leaks and ordered the wrong part and my car had to get towed out and repaired by them because a certified tech signed off and didn’t do the work or even see it… I figured I would show loyalty since I bought my car from them but I see that that means nothing to them.

Best new inventory selection around. Very easy to work with.

Excellent buying experience - I feel as though I’m not merely buying a vehicle, but developing a relationship with the brand personified in the people. At the end of the day, that is my preference anyway, and it gives me great confidence in what has begun. Thanks to Mike Smith for his role in particular - he’s quite the brand ambassador!

This is the only dealership I’ve been to that didn’t pressure me and was upfront. I bought a car here from Yvonne. She was amazing every step of the way! You can really tell she wants you to be happy. Not only that but one of the managers, Mark is super helpful and accommodating. Mario the finance manager was great as well. They are all so down to earth and I am so happy with my car and the service we received while looking! Above and beyond!

My husband and I came to just look 6/26/2021 to pass time and we were immediately met by Elijah Sultan. He explained to us why now would be a good time to trade in my car. We came back a few days later and Elijah helped make sure we got everything that we were looking for. He was so professional and attentive and my husband plans to work with him when it is time for him to trade in his car. Thanks Elijah!

Always friendly staff. Timely service means a lot to busy people and they are always on time and efficient with their service.

Cadillac used to offer free oil changes for thier customers. They changed that a few years back to one free oil change with lease. Change of company policy,...i get that. Ive had my car for 14 months and got first oil change at local shop out of convenience. Went in for my one free complimentary oil change and the service girl denied it because it is only valid for 1 year after lease. What a joke. More aggravating is my 10am oil change appointment for my ct6 took 3 HOURS!...for an oil change! Terrible experience.

I called this dealer 2-3 weeks ago to check if they would replace my Cue screen with a customer supplied aftermarket unit, they confirmed yes they will and quoted me a price of $270.00. I thought that was fair enough being the directions on the unit claimed it to be a 2.5 hr job and I didnt have time to fool with it. I then ordered the unit and when it came in I called to make an appointment and confirm the quote which they did again at $270.00.Fast forward to yesterday the service manager calls me and wanted to know if they quoted me a price witch I confirmed yes they did. He goes on to tell me they have to charge about $700.00 for this job!! They have to remove the dash and blah blah and it will take 7 hrs to complete this job ( complete bull anyone can YouTube it and see it would only take 5 minutes to remove the entertainment unit from the car. My family buys Cadillacs and I will never deal with this stealership again.

Terrible service. I had my brand new car in for service I was having some issues with it. It was there for over a week. I never received update calls I had to keep contacting them although I questioned why I had not heard from anyone after 3 days. They apologized only to do it again. I finally receive my car back nothing was fixed they couldnt find anything. The car was dirty inside and out not how I dropped it off. I took it to another Cadillac dealership because I was having the same problem. Here there was a recall, a loose bolt on the muffler, and the sunroof had to be adjusted all the things I complained to this dealership about. My car was fixed by the other dealership in 24 hrs. I will not return to this dealership for service again.

DAMIEAN TUCKER is a great salesmen! I would highly recommend him. What sets him apart from other salespeople I dealt with is that he took the time to actually listen and understand what I was looking for. Then he went to work to find exactly that. I was very impressed with his work ethic and professionalism.

My salesman Paul Guy was great. 5 *stars. Listened to my needs and what I wanted and we were able to make a deal. He even went out to help get the car cleaned up since I had a pending appointment.My problem was with the finance manager, Dolton. I specifically told him I did not want an extended warranty. We had an entire conversation about this. He then suggested I purchase a service contract that would take care of my maintenance like oil changes which was agreeable. It was written up as a service plan. I bring my car in for a minor concern and was given the upcoming maintenance schedule. I asked which services were covered per contract. I was given the number to the warranty place. I called to ask for the contract to be emailed and she asked which one. WTH!! I Was told I had a maintenance and an extended warranty contract and that the dealership should have given me a copy. I got the bait and switch maneuver which is why I probably didnt get a copy. Other than that, Im pleased with my car.

I visited today to replace some Cadillac keys and Savon in the service department and the entire parts department were extremely helpful. I walked out all set for $0 and had an exceptional customer service experience in both departments. As the daughter of a former car dealer, I was particularly impressed. Thank you for your outstanding service. I will definitely return!

Everyone in service was knowledgeable and polite. Michael kept us up to date with progress and Cory was exceptional.

Go see Elijah Sultan! Best salesperson you can get! Guaranteed.

Crestmont handled my purchase professional and efficiently. I would recommend Crestmont to anybody considering a vehicle purchase.

Today we bought a vehicle from Kurt and Joe. It was a great experience. Very welcoming and fair dealership. Thanks guys for help putting my wife in a nice and safe vehicle today.

This is my 2nd vehicle I have purchased from here, and I am yet again, extremely pleased with my overall experience. Im not exactly the easiest person to deal with, but they always treat me very well, and help me get what I want 🙂Thank you, Crestmont Cadillac, and especially Anthony Mendolera, for making me so happy with my CT6!I highly recommend shopping here for your next car!

Never expected, can’t believe it’s Cadilac dealer. I am going to them for more than three years. But may be service department management is changed. They kept me wait for more than four hours for just oil change. Told me that they don’t have any service record for my Escalade. I just completed 60000 miles full service from them. Propose $4600 recommended services. Just this oil that oil and filters. When I refused, just for oils change filter and cabin filter billed $478. They even damaged it and interior cabin is making noise. They did not give me any inspection papers, nothing. First time had such a bad experience.I suggest to be aware of services and request Cresent Cadillac to be back as they use to be. Sales department Anthony and Jim are very professional.

I tried my hardest to stay loyal 💯 to Crestmont Cadillac after years of buying cars from them and even all my maintenance repairs from them. But, when it came time to buy a new Cadillac XT6 premium luxury suv fully loaded from Crestmont Cadillac, I was treated badly. They wasnt disrespectful, but maybe the way I was treated was disrespectful? Im not sure on this one. My time, loyalty 💯, and a check wasnt good enough. I texted and didnt get a text back as I was promised, and I called another dealer consultant and explained, and after explaining what I was doing and what I wanted he asked me, so what can I do for you 😏. I knew then to walk away. I had an appointment with Central Cadillac that same day, so I went there after two emails and two texts telling we have five xt6 for you and they will be ready for my business. I walked in and looked at XT6 on the showroom floor at Central Cadillac and that was my 1st choice and I drove off with it and not the second or third choice they offered me, but my 1st choice. I was definitely treated with the respect and professionalism from the emails and texts from the beginning to the end. I had left Central Cadillac years ago to go to Crestmont Cadillac and now I am back where I belong. The end.

Biggest scam of a dealership. Went in to have them do diagnostics on my car and they couldn’t even connect to the ecm but that didn’t stop them from charging me 150 for them to tell me they couldn’t do their job. Don’t go here if it’s the last Cadillac dealership in the state

From the first moment I came to Crestmont service department years ago, I felt comfortable and safe with the service departments repair decision[s] or suggestions for future maintenance. The service departments thorough research prior to repairs has always been top priority. I never feel unneeded repairs are suggested. A lot of integrity and respect are at Crestmont.

I took my car there and the guy with the tattoo on his forearm which looked like fire of some sort told me he wasnt gonna look at my car bcuz itll be 2000 dollars js to figure out whats wrong with it, the thing that got me is when he said no I wont do it.. big waste of time & disappointment..I wouldnt recommend anyone to go there....what was the options I was given because the only option I had was to take my vehicle back. I couldnt even leave it, he look at the codes & told me what was wrong without doing any type of test, I dont know why I even needed to wait a whole week for them to js tell me anything

Was able to get emergency tire replacement relatively soon.

Excellent sales presentation. Love my 2021 xt4 Cadillac truck.

Great Customer Service, no nonsense. Just bought my 4th vehicle and have zero desire to go anywhere else for a Cadillac.

Had a wonderful experience at Crestmont Cadillac! Paul was incredibly helpful, kind and attentive during our test drive. He also took the time to explain every part of the vehicle and the sales process. We love our new car and highly recommend this dealership and Paul for anyone looking to purchase!!!

One of the best experiences buying a car! Matthew Calvetta was patient and knowledgeable. Curt Johnson worked with us to make a deal we were content with. The communication was top notch! I love my new car!

Scott listened to my concerns, answered my questions and did not pressure me in any way. Everyone was very nice and professional, but made me feel comfortable and relaxed. My husband was not with me, but I did not feel like I was treated any differently than if I had been a man or had my husband with me.

Easy to schedule a maintenance appointment. Dave Moore took very good care of me and my vehicle making it easy and painless. In and out in record time Thanks Dave and all workers at Crestmont Cadillac.

Dalton and the sales manager make a great combo! Made the process quick and easy. Great price on the vehicle and great financing available! Highly recommend the whole team here!

I Havent had any bad experiences here as of yet. The only thing I have is when I dropped off my Platinum Escalade 2014 to be serviced, and you give me a loaner a 2021 XT4, that clearly doesnt even give me an idea to purchase a New Escalade. I have business meetings for the next 2 days and my colleagues love my Platinum Escalade. To me this doesnt help me experience or even think of purchasing a New Escalade. Just a tip, when someone get a loaner while vehicle is in the shop, put them in a better vehicle of the same caliber. They may think of purchasing. Other than that I have no issues with the service. Mercedes-Benz and other dealerships does, why not Crestmont?

Excellent service -- the team is very friendly, helpful and professional. They made me feel very comfortable during my service appointment. I highly recommend this service dealership.

I am currently trying to get in touch with someone because of a transmission problem I left multiple messages since last night and I have yet to hear from anyone second every time I need service on my car and try to request a loaner vehicle “they never have any” I’m currently on a lease and I feel it’s bs to have to inconvenience myself because I can’t get back and forth to work while my vehicle is down let alone get it into them to get it checked out

I recently moved back to the Cleveland area and had to find a new dealership to service my car. I couldnt be happier with Crestmont. My representative Sierra was so sweet and helped me get everything I needed done with a quick turnaround.

The multiple process of scheduling an appointment, asking for a loaner car, and having our Cadillac picked up from our home was effortless. Dave and his team were outstanding through the whole process.

They act like they didn’t want my business. I told them what I wanted and they tried to talk me out of it and they did so I walked and went to another Cadillac dealership.

I purchased a certified pre owned Cadillac and couldn’t be happier with the car, the dealership or the experience. Everyone from the salesperson to the finance manager were all easy to deal with and presented many options.

Super clean, super friendly, they had me in and out within 90 minutes for an oil change and tire rotation on my 2018 Escalade - they performed touch point sanitizing in front of me so I know that the touchpoints in the vehicle were sanitized prior to my taking the vehicle - they have a gourmet coffee machine and a comfortable waiting room with big work tables and plenty of electrical outlets for your pc, phone, whatever

I found a Cadillac ATS-V online at Crestmont Cadillac in Beachwood, Ohio.I then called the dealership and spoke to Joe Gordon who was very helpful. While the price was good, I did ask about the quality of the tires. I told him I planned to fly to Ohio to buy the car and wanted reliable tires for the drive back to Illinois. He represented everything was up to date and ready to go.Upon this confirmation I made an online credit application and further proceeded with the dealership personnel about the specific financing terms. The dealership was very heavy handed in selling an extended warranty. I resisted the extended warranty and then the dealership also refused a discount of $250 on the car purchase since I declined the extended warranty. After we agreed on the price of the vehicle, and after giving my credit card information (which was supposed to be on file, rather they charged the card without my consent and approval). I then flew to Ohio for the car. Joe Gordon picked me up at the airport and when we arrived at the dealership. I noted the tires were from 2015 (while the car was a 2017 model). I immediately raised the issue that the tires were older than the car and this was at odds with what I was told on the phone conversations. Further, the tires were not reliable for the trip back to Illinois.The dealerships Service Manager Dan Banas represented the age of the tires was not of concern. This statement is false as a matter of fact. There is a clear reason why D.O.T is on a tire and it is to inform a vehicle owner that it is time for new tires, even if the mileage limit hasn’t been met. Again, I had specifically asked about the tires while I was still in Illinois, and they had not disclosed the tires were older than the vehicle. The dealership continued to deny the tires were inferior. I left the dealership and informed them I would be at a hotel since I needed to fly back to Illinois rather than drive. At that point the the Used Car Manager Jim Turcoliveri suggested I save the lodging and flying fees and buy the car for the agreed price and get new tires when I arrived back in Chicago. This confirmed my position that Crestmont Cadillac had no concern for my satisfaction nor my safety. It wanted a sale and it couldnt care less about the professional thing to do.I write this review so others are warned not to come to the dealership from out of town because the personnel will not stand by its values. They assume you will buy the car because thats the easy thing to do. Untruthful, inconsiderate and unprofessional are the hallmarks of the experience I had in my transaction at Crestwood Cadillac.The dealership has my contact information if they want to resolve the issue, contact me, and do not ask me to contact you in any way. You guys dropped the ball, so you all need to own up to what you did!

I just read a review from a Zain Rahman in which a pertinent concern was 5 year old tires on a certified vehicle. The fact that no one at Crestmont had any respect for customer safety or concern, especially after the gentlemen flew from Chicago to purchase the vehicle, speaks loud and clear about what Crestmonts priorities are. Im left with 2 possible conclusions, either they blatantly lie and then offer empty apologies to save public face or their staff is so incompetent that they do not even know the tires they put on the vehicle are highly discouraged and dangerous. Either way, Ill take my business elsewhere. Yall are in sad shape, sort yourselves out.

Scott was absolutely tremendous. He worked for over three hours to make my wife satisfied with the lease of her new car. She was so impressed, which is difficult to do. She saw first hand how great everyone at Crestmont is.

I was about to go there for a new Cadi but after reading Zain’s post, I will never do business with a dealership that has no concern for their customer’s safety. Zain, I am glad you checked the DOT # on tires as a lot of people are not aware of this. I also noticed another lady with tire issue from these guys in past. Unbelievable! Crestmost, please learn from your past mistakes and train your employees so they are not repeated in the future!!!

The service team here has done an outstanding job time and time again for our family. Their focus on customer service and doing what makes the visit most pleasant and most convenient for us is always their top priority. Theyve worked with us multiple times to find the best solution for whatever issue were having.

Poor customer service. I recently tried to purchase a vehicle from this dealership and I had to follow-up multiple times to get information on the vehicle. When the dealer finally got back to me, the vehicle was sold and they want to put me on a contact list for future vehicles. No, I do not need my email flooded with high mileage vehicles that dont come close to what I inquired about. Just really poor customer service.

The service and parts department do a great job!

I was very pleased with the new car buying experience at Crestmont Cadillac. Mike, the salesperson, was very helpful and knowledgeable about the car and the financing was quick and efficient.

I love the staff. They are like family. So polite courteous an customer service skills excellent.

Mr Paul Guy is the most professional, helpful, knowledgeable, and kind salesperson I have ever had the pleasure to know. He is still working with me on the technology that comes with my new Cadillac. He is also a very good tutorial, and is always available when I have questions. I will send my friends and acquaintances to him for their future vehicle needs. My overall experience was extraordinarily excellent!

Not the dealers fault but dont buy a 21 Escalade now. Had the car for one day and would not start. Day 4 and still dont know whats wrong.

I took my car to Crestmont Cadillac for repairs after someone backed into me. The entire staff was amazing and made what started out as a very stressful situation for me stress free! They worked with the insurance company and took care of everything for me. My car is fixed and I am happy! The staff was friendly and the service was amazing. Thank you Crestmond Cadillac!!

I never enjoyed buying a car, but Crestmont made it seamless. Everyone made the entire process enjoyable. Jay Park certainly leads by example. We enjoyed everyone we worked with and they truly care you are satisfied with not only the vehicle, but how you are treated. Service is impeccable. We felt like we were part of the family when we left with our new baby. I would highly recommend Crestmont to anyone looking for a new or used car.

They kept my vehicle almost a week ! They did not wash my truck after being in their possession for a week! I bought the truck from them less than a year ago and need new tires already, when I asked for new tires at the time I purchased the vehicle! I didn’t get them I guess because I was a young African American Female!

Scott Burrows was great to work with.

Very nice people and very understanding customer service and care. Its a shame the people (customers) Ive seen give them a hard time. Id definitely recommend them for buying a car or needing you to take a look at your vehicle

The service team at Crestmount did an awesome job. I called the day before and scheduled. I requested a loaner car and it was ready when I got there. Because of my schedule I couldn’t bring the loaner back. Their valet brought my car back and picked up their car without me even being there.I thought that was very accommodating and Professional.

Very professional. I would buy another car from this dealer. Mike Smith, my salesman was incredible. Thank you, Mike...love my new 2017 Terrain Denali!

The Crestmont Cadillac experience was very comfortable and handled very well by the staff and management.I highly recommend them for your next purchase.

I recently had the pleasure of dealing with Crestmont Cadillac to purchase a used vehicle. I cant say enough positives about Anthony Mendolera in the sales dept and Jim Turcoliveri, the used car manager. I was inquiring on a vehicle from Oregon (2500 miles away), even though Ive purchased over 20 vehicles in my lifetime, Ive never purchased one sight unseen from so far away. Both Anthony and Jim went out of their way to be upfront, honest and gave me the details on the car, both positives and negatives so I had a clear view of what Id be purchasing. They also arranged shipping to get the car to me. The communication was stellar and I always felt I had a contact to reach out to no matter how many questions I had or could think of, and the communication was encouraged! Thank you guys!

Kurt went beyond my exceptions to provide a car to meet my needs.Stellar personal service.

The people at this dealership was very nice and laid back know pushy salesman and they treaded us very well

First Cadillac purchase. Wonderful experience -Anthony and his team were wonderful to work with. Very low pressure tactics and couldnt be any nicer. Definitely would recommend Crestmont Cadillac to others.

Impeccable service...thank Mark and I will be seeing you Paul in 90 days.

Awesome customer service. Recommend 10/10 I have purchased 3 vehicles from this location. Ask for damein Tucker!

My salesman Paul was great. Took the time to answer all my questions and guide me along the way. I love my new Cadillac.

My car buying experience at Crestmont Cadillac was fantastic. My salesman, Cy, was friendly and helpful. Everyone that I interacted with during the whole process was very pleasant to work with.I absolutely love the vehicle that I purchased. Anyone that is looking for a vehicle should consider Crestmont Cadillac!

Unparalleled customer care and courtesy. Pet friendly, Mark Davis is my favorite ambassador to all things Crestmont Cadillac. Great guy, great staff and technicians. 5 diamonds ♦♦♦♦♦ thanks for always meeting and exceeding my satisfaction.

Cadilac cars with Cadilac service

In the market for an Escalade and shopping around. After reading the review from the young man from Illinois, I’m reluctant to do business here.

Professional, warm and friendly environment. Great customer service and easy to schedule service appointments.

In the past have had my car fixed here and was pleased. This last time they never fixed my car car correctly and within a week my transmission went out while in the freeway at 1:00 a.m. 3 stars is due to the previous service but due to the service I received a month ago I will not go back and nor recommend to anyone

Always great service for an oil change. Salesman that took Rays desk is not professional and he sat for an hour an talked to me and never showed me a car. I was wanting a new car for myself as an early Christmas present. I guess I will go to Lincoln or BMW instead.

Everyone was very friendly. Matthew made sure I was comfortable and understood all the Escalade Features. Matthew snd the finance mgr. made the paperwork process painless.

A cornerstone in North East Ohio since 1973... There is a reason they are the number 1 Cadillac dealer in Ohio

Booking appointment was quick and easy. Good email follow-up to ensure I was kept aware of appointment. Valet service was on-time and trouble free. Service to vehicle was exemplary. Record of service paperwork was great!

Great place to have your vehicle repaired. Timely and on point. Top rated Service Director and staff.

Finished with my repairs in less than a week (faster than estimated). Excellent service. Tina is awesome

I stopped in to have a license plate replaced. John, the service manager, was exceptionally helpful and friendly, and took care of it right away (even on a holiday weekend!). I highly recommend Crestmont Cadillac to anyone who is in need of a car repair.

Over priced services

I was very pleased with level of service that the team provided me with while my car was being serviced (( Vicky )) made sure I understood everything that was going on with my car ,,,I look forward to continued service at this location ..

Beware of this dealership. I purchased a 1994 Cadillac Deville that this dealership told me had no issues. When I arrived from Minnesota the car had door dings on both sides and a shake when I drove it at highway speed. They repaired the dings and balanced the tires which took several hours. I traded my 1995 Cadillac Deville that had 55000 more miles but was truly a better vehicle. As I drove home, the car I purchased started to shake and I realized the Vogue tires that were on the car were degraded from age and needed replacement. I had new tires installed and drove the car carefully and a few miles back and forth to work and it soon gave me error messages saying it was overheating. It also stopped blowing heat and I thought it could be a head gasket. I did not abuse the car, only drove it carefully back and forth to work since I saw it as a collector vehicle. I took it to a reputable shop and was informed it needed a head gasket. The price of the work would have exceed the value of the vehicle. Do not trust this dealership!!

Friendly and knowledgeable personnel and on-time services!

I have taken two separate cars there for bodywork and they have done an excellent job each time. They are very professional and polite. I would definitely recommend them!

My salesman, Antwon, was absolutely wonderful for work with. He was courteous, professional, and very kind to my entire family. I never felt pressured or pushed and he was super respectful of my time. I’d purchase from him over and over

Cannot say enough good things about the team at Crestmont Cadillac. Far and away one of the most pleasant car buying experiences Ive ever had (and there have been many). Fair and transparent process, worked with me, and made it happen. I felt well taken care of from the minute I was greeted by my salesman, Ken.Thanks again to the whole team for putting everything together and getting me out with my new car in great time. Much appreciated and I will definitely be back in the future.

Please convey these compliments to your entire staff for exceeding my expectations of quality service. Antwon sealed the deal with his professionalism. He addressed me by name. Listened to what we wanted never tried to sell us anything. He offered value, I felt like my business was appreciated.

Went up today to look at a used 2013 Cadillac SRX, best buying experience Ive ever had! Anthony Mendolera was our guy. Next purchase hands down will be from these guys. In and out in 2 hours with a great vehicle. Couldnt be happier!

See kurt johnson for great deals

Im always treated well. Never feel pressured to get service. Last visit was no charge!

My experience at Crestmont Cadillac was very positive. They satisfied my needs and wants. Im very happy. I have no hesitation when it comes to referring Crestmont Cadillac to anyone.

I keep coming back to this dealership because I can trust them, and they do a great job addressing any little issue- which is something the other car dealerships have not always been willing to do. It’s a family-owned business and they care about the details and making sure customers are happy- and that’s exactly what I want when I’m spending my hard-earned money. My family and I have bought several new and used cars from this place and we have always been very happy with the purchases. They even found me a specialty/exotic car that wasn’t in stock.I definitely recommend Crestmont stores and I’m happy to endorse them for sure.

I saw one of their cars posted on car gurus and contacted them in regards to its availability. Immediately, I received a response from Chloe, who forwarded my contact details to Scott. I was told the next morning the car is still available. I sent them a secured credit application. Before sending the application, I had a conversation with Scott about a bad experience with a dealer. This dealer ran my credit 11 times through several banks and those enquiries are still on my credit report. Scott personally told me that dealer was just too lazy to do his job right. Instead of doing his job right and keeping his promise, Scott ran my credit through 4 different banks and their dealership. Mind you before this, I was prequalified for a loan with Capital One. He promised to beat the rate that Capital One offered. The next morning, I was hoping to get an update from him but he never called. Assuming he works in a dealership and must be pretty busy, I left him a voicemail. After waiting for his call the entire day, he finally called back that evening and told me the vehicle has been sold to someone else.

Fantastic dealership.....Christy is incredible!

Excellent service! The valet driver who picked up and dropped off my vehicle was fantastic!!

I was considering purchasing a vehicle from Crestmont Cadillac but noticed the recent negative reviews that seem to be reoccurring.

Easy buying experience and great deal. Friendly staff. Well worth the 90 minute drive!

Friendly and Knowlegable personel. Never felt pressured and they answered any question I had on my preowned vehicle purchase. I highly recommend. Thank You, to the entire staff.

Great experience thanks to your wonderful sales representative. I thoroughly enjoyed working with Rob every step of the way. He made this process as easy and stress-free as could be. I appreciate how he did his best to make me as comfortable as possible. I am highly satisfied with my experience at the Crestmont Cadillac dealership in Beachwood, OH. Definitely recommend to anyone interested!

Crestmont Cadillac did a great job in helping us make our purchase on a Cadillac XT4! We will recommend this dealership to our family & friends.J Lewis

This dealership is the best I have ever dealt with and everything was so easy and smooth. Best experience buying a vehicle in years. Thanks to Tony Williams, he was great to work with

I drove just over 2 hours to look at a used truck-2017 Chevy Silverado LTZ loaded out. Assured by salesman Joel multiple times that the truck was a stand up vehicle and that they only sell the best quality, stating Its a Cadillac dealership. We dont sell a car that isnt the best quality Drove there and found that the bumper was damaged and repainted rather poorly. Bumper remained twisted slightly. Also had mismatched tires- 2 that the dealer replaced that would need to be changed.Made offer pending bumper replacement and tire change(2). I was offered the 2 tire change since it was their mistake and it would affect a 4wd vehicles transmission-they initially insisted it would make no difference until I showed them otherwise.The used car manager refused to take off $1,000 on a $30,000 vehicle for the bumper replacement and let me walk. He stated that they would be losing money on the deal.My issues are:-the salesperson led me to believe the vehicle was something it wasnt just to get me there-the used car manager tried to deceive me by telling me that it didnt matter the size difference between the tires on a 4wd vehicle-which will damage the transmission-failure of the used car manager to work out a satisfactory deal over a bumper. He was asking over $30,000 for the truck and then proceeded to say Its a used truck, the bumper doesnt look that bad. I told him $30,000 is a lot of money for a truck with a jacked up bumper. He let a sale walk over not replacing a bumper, citing he would lose money. All about the money and nothing about customer satisfaction.If you shop there, beware! Look at the vehicle closely or have someone else check it out 1st. I was able to catch the issues because of my experience with cars. Otherwise they would definitely have taken advantage of me and sold me a problematic vehicle. If they werent aware of the problems, then shame on them for not knowing their business. Either way, beware!