Technician Michael Cross serviced my HVAC system and did an excellent job. I was very impressed with the way he took the time to photograph all the steps in his process, he showed me what he did and why. Very impressive and professional . Ive been with Expert Air many years now and I can definitely reccomend this business....

Arrival was a few minutes outside the time frame discussed, but it was not inconvenient. Repairman was polite and professional. The problem and solution were explained. Work was done in a timely manner. Other issues were discussed and an estimate was given for their solution.

Highly recommend Expert Air! We called them for a 2nd opinion after we were given an extremely high & vague repair quote from Weeks service. We are so glad we went with neighborhood recommendations & contacted Expert Air! Our service tech, Joe Johnson, was extremely friendly, efficient, & honest! He showed & explained to me everything he was doing, what the problem was, & how he fixed it. Calling Expert Air saved us A LOT of $ & we are so thankful good, honest companies still exist!

Professional people, nice to do business with

Courteous & politeThey do good workNone Better !!

Joe Johnson found the true source of my ac issue that other techs didnt find. Honest and saved me from unnecessary repairs and showed me proof of my issue. Instead of repairing my ac and leaving, he made sure to do a quality check before leaving. Highly recommended Joe

On Time and clean apperence and manner

Always very professional. Joe explained the issue, what was needed to repair it & had it fixed quickly. Ive been using Expert Air for years & will not trust anyone else!

Triple A, Triple Plus!! 💯 Thank goodness for Expert Air Baytown!!! Mr Cox and his team swooped in and woke us from our 2 year long nightmare caused by another ac company. After we explained what was going on, Mr Cox completed his observation. Come to find out the other company lied about replacing our dehumidifier! There wasn’t even one up there!!! Our supposedly 5 Stage system was a 2 stage and needless to say, it wasn’t installed properly. The ducts weren’t the correct size either. We now have the correct size ducts, a dehumidifier, additional plenum(s), an awesome air purification system and it‘s all installed and working correctly. (: Living on the bay with all this great humidity, we need to do everything we can to keep the hot, thick and damp air from destroying our homes and everything in it. So, thank you all so much for everything! We are blessed to have found you guys!

I’m typically not the type to write reviews but don’t want anyone else to experience what I did! I really Don’t have anymore time or energy to waste on this company! But , Save yourself time, money & headache! We had the absolute worst experience on a complete AC install with this company! Very poor craftsmanship, VERY RUDE owner and No pride or integrity within the company! So glad they came and got their unit out of my house

Ronnie Rains came out and spent a great deal of time with me carefully explaining things and doing a full heat load test. I had met with multiple other companies for bids, so by the time I met with Ronnie, I had a pretty good handle on what I needed and why. I still managed to learn many useful things from Ronnie, and though his quote was on the higher end of the ones I got (they ranged from $5000-$12000 - his being $10,000...but all comparable systems between $10-12k), I thoroughly trusted Expert Airs guarantees and knew from the pictures of previous projects and excellent company reviews on all sites, plus their willingness to provide me with copies of their license, liability insurance, and owner-signed personal guarantee letter over and above everything else in writing, that I was getting involved with a good, honest company. I got a 12 year parts AND labor warranty, plus a one year test drive warranty that guarantees my 100% satisfaction. Ronnie came and spent the day yesterday with his crew and the install was superb. They went above and beyond for me, even replacing some damp plywood decking and buying a cover to patch the hole in the wall left behind from moving the old thermostat. After one day with the unit, Im thoroughly impressed. I plan to post a review again in a few months (if I can remember), but if you dont hear from me - youll know its still going good. Honestly, give these guys a call. Compare them to four or five other companies you call out. Youll see the difference right away!

If your Looking for A Honest, Trustworthy, Dependable, Reliable .. Amazing Customer Service.. Amazing Staff and TechniciansLook No further!!! Keith.. Clint.. Garrett ... Kelly( She is Amazing also) Their GenuineAnd explain everything to you and beyond anything to work with you on any questions or help.. My husband and I are Truly Thankful for this Team and company and us being able to Trust and have Believe in an Air Conditioning company againAfter so many failed other companys!!!We are beyond AmazedThey came in and were able to fix and more what another company had done!!!Truly you would be So Pleased withExpert Air Cooling and Heating!!!!!Thank you , Keith & Clint and to everyone else!!A&V Garza

We have used expert air for over 5 years now and I absolutely recommend them for all of your A/C needs. The membership that they offer has paid for itself every year. I always feel very comfortable when any of the technicians come out. A big thank you to Chris Cotter for working on my heater today and teaching me a few things along the way!

Good work, great price and these guys know what they are doing. Highly recommend for any AC/Heating needs. I have had service call experiences and just had them replace the whole system. They are the Experts.

I highly recommend the service of Expert Air Cooling and Heating. My upstairs AC unit wasnt working and I called for help. They scheduled to have a technician meet me at my house on a Friday evening and Jody the service tech. found out that the coils had frozen over because of being under pressure. The unit had to be completely turned off overnight to thaw and Jody came out the next morning on a Saturday to make the necessary repairs. He did a phenomenal job and was a complete professional providing me with great customer service in a timely manner.

Be aware of this company they can rip you off big time. Yesterday I placed a service call my ac unit was not working, the kick starter in the compressor was bad, Jessy Dennis came over to check out and gave me an estimate of $603.00 I got the kick starter at Johnson Supply for $26.79 installed this morning 10 minutes job an my ac is working. Please do not let this guys take advantage of you that is suffering in this hot summer. Always google for troubleshooting and parts prices, God bless you.

Highly recommend this company...friendly, informative, no pressure, offered me options, came out 2 times before I hired them for the job just to answer questions, technicians were very courteous, clean, in uniform and took time with me while I watched and asked lots of questions....and they were on time and happy to be here working! Very nice! Id recommend to everyone I know.

I contacted expert air due to some issues with our home unit and thankfully they were able to send technical help(Mr Eric) the same day.Great experience and support. Highly recommend.

Had a rocky start but thanks to Eric we were really pleased with the service we received from Expert Air. The lady in the office (I believe her name is Kelly) is very nice to deal with as well! Eric went above and beyond to make sure we were taken care of. This company seems to hire very honest people and knowledgeable technicians. We will continue to use them and will recommend them to others.

Jessy Dennis was 100 percent wonderful. He fixed my problem in about 10 minutes and the cool air was flowing again! I signed up for the routine maintenance program in a split second because he explained all its benefits in understandable terms. He cleaned my system in the attic and the unit on the outside, giving me helpful hints. I called early in the morning and they came out the same day, in the heat of the summer! I cannot say enough about this business and Mr. Dennis. Great job!

Awesome experience with these guys! Made appointment on time and had me up and running very quickly. Tech was super nice and knew his stuff. Theyll be getting my business from now on.

My husband called Expert Air in Baytown for an emergency AC repair on a Sunday evening. Chris Cotter came out in about 10 minutes and provided extremely professional and courteous service. Chris even took the time to entertain our 1 year old son!I recommend Expert Air and Chris to anyone with AC needs!Kaycee and Nate Smith

My air conditioning was out when I got home. Called Expert Air and Chris Cotter came to the rescue. He was very knowledgeable and a pleasure to work with. AC was back up and running in no time. Would highly recommend Chris and Expert Air!

Thank you Ronnie, for excellent advise and installation! The new equipment makes an enormous difference, the air is clean and healthy, and it was all done in a day. We cant thank you enough!

We called yesterday evening as we noted that our unit was not cooling enough. The technician, Eric came out today and he was great! He checked the unit and solved the problem right away! Thank you Eric and Expert Air you will have my business in the future and will definitely recommend you to family and friends!

Last Thursday, our A/C unit went out so I started searching online for a company to call late in the evening and found Expert Air. They had a technician out within the hour. Chris was great and very friendly. Unfortunately there was nothing he could do for the old unit -- it was a goner! He did get in contact with Ronnie who came out the very next day and walked us through what all needed to be done to get the new unit. On Tuesday, the crew was there bright early and worked all day to get our new system up and running. They were very friendly and very hard working despite the horrible heat.It has only been a couple of days since the new unit was installed but at this point, I am very pleased. The customer service from this company was outstanding from the lady who called me back to schedule the technician coming out, I apologize but I do not remember her name, I believe it was Jerry, to Chris the technician, to Ronnie the sales rep -- all very kind, friendly, and helpful. .

I had called to get a tune up and after I made the appointment the AC stopped cooling completely. I called to let the tech know that there was a deeper issue. He arrived about an hour early - much to my pleasure. The compressor was not engaging and I thought the worst but Juan was able to replace a couple of capacitors along with the tune-up. Very happy with price, and the technician. I will refer them to my friends and family.

We had our air conditioning go out on a Saturday morning. Eric came out later that day and was able to accurately diagnose the problem and have it fixed in less than an hour! He was very knowledgeable and friendly! We will use this company again if and when we have any problems!

I had a new system installed (A/C & ductwork) last year by Expert Air. It worked okay. There was no follow up after installation to check the flow and explain filters, etc. Today Garrett Banos with Expert Air came to service the unit. He took the time to check every register, found some that were closed, and explained the filtering system and what was needed for maximum efficiency. He explained the extended warranty (which I purchased) to me and worked in the attic for a long time to find several small leaks. My house is colder than it has ever been, period. Thanks to Garrett for the extra efforts, it has made a huge difference!

Keith and company do a very good job with reasonable prices and timely show up time

A/C was not cooling due to it being frozen so we gave this company a shot. Best call EVER! The operators were super friendly & concerned even so late in the afternoon. Said the technician was in the area and would be by soon - not even 15 minutes later JESSY shows up! He fixed our A/C with some troubleshooting and even told us how to take care of it in less than an hour. Myself, my fiancé, my 6 year old daughter, my 2 cats and dog GREATLY appreciate yalls FANTASTIC customer service!!

I am a service technician at Expert Air, really enjoy working here. Very honest company and pretty reasonable as far as price goes, we do our best to get your air conditioning system up and going the same day without cutting any corners period!

I definitely recommend. I work nights and woke up to a non-working AC unit and 80 degree temps inside my house. Chris Cotter with Expert Air came out within an hour and got it back up and running in no time. Mr. Cotter was very polite conscientious about keeping my gate closed so my dog wouldnt get loose and patient with the explanations. He offered me options on which way to do the repairs and explained how to make it less expensive and how that would effect my system. My unit is really old so I am hoping to upgrade it soon anyway, I know now who I will be calling come that time.

The technician, Eric, was courteous and efficient. He diagnosed our problem quickly and repaired the system in just a few minutes. Your company will be getting my business in the future.

My air conditioning went out at my house and our regular repair place could not give me an estimate of when they could come out. So, we called ExpertAir.Our technician, Chris Cotter, was FANTASTIC. He was on time, friendly, knowledgeable, and did everything he could to get us up and running again.Now, ExpertAir is our regular repair place because we can trust they will do everything they can to keep our family comfortable on these hot Texas days.

Chris came and did a fantastic job. I have now found an A/C company I feel confident in doing business with.

When our air conditioning went out we called ExpertAir and Eric came out the same day. Unfortunately, we bedded a part but he came back bright and early just liked hed said. He was very fast, friendly, and professionals. I recommend ExpertAir and Eric you anyone whos reading this!!!

Garrett is phenomenal! Another AC company came to our home and made our AC problem worse. My husband called ExpertAir and we are extremely pleased with our service. Our tech was very knowledgeable and took the time to explain what the issue was and how to correct the situation. We highly recommend ExpertAir for your AC needs.

Great service and response time as always! Very courteous and polite.

Fast and professional! I was very impressed by them.

Our technician named Eric was very helpful with us and treated us with the best care. I would greatly recommend this company to anyone!!

Juan was the Tech that serviced my air conditioner this morning. Nothing could have gone better. He is polite, well knowledged and accurate, and tolerated my two dogs. Hope to get him here again. Thanks, Juan

After calling expert air in Baytown, I never have any doubt who to go to from now on. Rueben, the service tech was so helpful and considerate of my situation and I got answers in no time. Excellent company that I would refer to anyone in need of a/c repair

Brian arrived on time. Not only was he knowledgeable about his work he show respect for us and our home by doing a good clean job.He called to our attention things which may help cut down on the cost of running the heating/cooling system but also fixed a problem which helped with dust control.The cost was very comparable to other companies.

Juan came to our home on May 7th for the Spring A/C check. He provided excellent service. He was very polite, friendly, and knowledgeable.

Went here looking for a contact for my central ac. They was very helpful and normally do not have people show up here. They are basically a call out service. They did have the part. It cost more than the same part was online. They pointed me to another bussiness right up the street where i picked up the same part for half of what they would of sold it for.Mind you, this place does not normally sell parts to walkins. So it was pretty nice of them to point me to thw right place.

Oh, my goodness! I DEFINITELY recommend Expert Air. Our A/C went out. We called one company and were told our compressor was out and we would need a new unit. We wanted a second opinion...the next company said the same thing - a new unit because the compressor was out. Thankfully, we then called Expert Air. They agreed that the compressor was broken, but thought a part could be replaced and it could be fixed. Lo and behold...it works!!! We do NOT need a new unit at all. I am so incredibly thankful!!!

I had a unit installed back in 2013, unit working great! I had a tech named Eric P. come out and service my unit recently, he did an awesome job, i recommend this company to anyone needing a good airconditioning company, by far the best!

A week ago my outside unit was hit in the storm. Contacted Expert Air because my AC wasnt working I set up an appointment for Friday with Chris Cotter he was very knowledgeable and explained everything that was causing the problem. Would definitely recommend Expert Air Cooling and Heating

Called them out to fix my AC at home because it was messing up. They said nothing was wrong with it and charged me $89. It stopped working completely the same night they come over, and they came out a days later because they were booked up. Then they charged me $300 to replace a $30 themostat on the wall, and told me I would not be refunded the $89 because it wasnt really broken when they came out the first time. Will try out Young Heating & AC next time.

I loved how fast they got to my house and fixed my AC in less then 20 minutes. Now that is fast service. Great prices. Reuben Pastor n his helper Juan were so great. Customer service is 100% amazing. I will definitely refer ppl to the company. God bless and thank u so much. The Treviño Family .

Customer service was fantastic. The technician, Chris Cotter was very friendly, fast, and knowledgeable!!!! Highly recommended! A+++++

Eric Bro was very helpful. Finished the job in a timely manner and gave me some preventive maintenance advice

November 23,2016 just had, Eric Pro do a fall tune up and check up.. extremely nice, professional, and on time. That is why we keep calling back.

I volunteer for Habitat for Humanity and these guys did a good job on the HVAC in our latest house so I thought Id give them a shot at total system replacement in my house. Keith Cox gave me a bid and it was $2K less than one of their competitors on a low end system. My home is very well insulated and we have propane for a heat source so we dont pay much electricity even in the hottest part of the summer. A high end, super efficient system doesnt make sense because the pay back would be too long. Anyway, I gave them the job and they showed up on time, did a great job with the installation and cleaned up after themselves. I used to work as a general contractor and I want things done my way and some contractors dont take kindly to my intrusion into their business. These guys bent over backwards to do the job the way I wanted it. Even relocated a couple of ducts so that the entire attic unit could be moved over to allow more walking space. I never had a Trane unit before so well see how that works out. Shouldnt be any problem as it comes with 10 year parts and labor and these guys have a good reputation for service.

As soon as I called I was greeted with a great friendly person! Dealing with any problem is stressful but Garrett our technician went above and beyond making our problem less stressful and cooler!

Would not recommend them. But gave two stars instead of one, because they did diagnose properly.Had them do routine inspection of my system and they found A/C issues. But while they explained why they recommended some pretty major repairs to my system, they tried to upsell and convince me to replace other major components that had no apparent problem. Asked for a bid from them, but was essentially told they dont like to give quotes so that people put them in competitive pricing situations.Let them do some of the seemingly minor work initially, while getting bids for the major repair they recommended...and in fairness, they seemed to correctly diagnose. But still paid a sizeable invoice for coolant and part (later found to be double the amount that other contractor would have charged for same thing).Ended up using different contractor that completed the entire job (all parts, installation, and coolant recharging) for less than half the estimated price from Expert Air.In short, rather than getting service, or a simple offer for what you need, I seemed to get sales pitches for things I did not need. Rather than getting competitive pricing, I overpaid. While I cant question their expertise, I do question their pricing and tactics with customers...particularly those with little or no knowledge on HVAC. Buyer beware I guess.

April 2014, Expert Air installed Full Whole House A/C, Gas-Heat, Duct Work replacement, and talked me into the Carrier Infinity (I choose the SEER-17.0) with all new modern Controls. I was very hesitant to invest in a complete system with many bells and whistles because of my lack of understanding. I was told up front the new system will run more than the old because of Carriers Humidity Control design, and they were correct, it does. Since Apr.2014, I could not be More Pleased with the Comfort & Control the Infinity provides. In addition, my electric bill compared to previous year is 70 -100 dollars LESS per month. This is Houston,TX, daily 90-100 + with 90-100% + humidity June-Sept. (We Use Our A/C) I still have original single pain windows, and I keep a constant temp at 73 day, 71 night, 48-52% humidity in a 1800 Sq-Ft home. My only regret is I didnt spend the extra money and go with the highest SEER.22 plus, but live & learn, right. Great Job Expert Air and Many Thanks for your Professional Commitment to Service!!! :-) Very Satisfied Customer; wj.

Eric came out for a yearly checkup on the AC. Helpful, friendly service.

(Using our daughters acct) In a time when customer service is becoming extinct, this company excels! We woke up to a HOT house on a Saturday after a huge storm in the Houston heat! Within 30 minutes of our desperate call, a reassuring and courteous Jessie arrived and calmed the situation with an honest and fast repair. Carol took our early morning call and jumped. They now have a customer for life as the other companies havent even called us back yet.. Thanks Expert Air! My 82 yr old father is visiting and we have a cool house for him now!-David and Lani ParrPasadena, Tx

I’ll never use or recommend this company again. Called them out to service my A/C. $425 later and the problem hasn’t been fixed. When I call the office, all they give me are terrible excuses. Total rip off.

Bryan Odon, worked on our furnace yesterday and ran into a number of problems, and hung in until he solved them. On our next service call we will ask for him.

Horrible customer service, I was adviced to find another company to get my A/C fixed never will call them again, tech did not know what he was doing,

Hurricane Harvey hit and a lot of homes had ac issues. Expert Air thinks its ok to charge $400 for a $100 part. I had to have the part so i paid. If you want a company that price-gouges you at your lowest, then THIS IS THE PLACE!

Chris was great!