MAN!!!!!!Your associates were WONDERFUL! They were all very welcoming and polite. It was like they were glad to see me, they wanted to make sure I received excellent service, and that my expectations of premiere service were met. They seemed to be glad to be at the dealership. That is an indication to me that management is doing theirs job to create a culture of service with respect and dignity. GREAT JOB GUYS!!

My husband called the dealership when we were out shopping for a new GMC Yukon. When Adolfo answered the phone he was excited to help us. He was friendly and honest about the car. He took us to view the car, and he was very thorough on how to operate all of the newest features! There was no haggling about price, and the financing options were easy to understand. I was approved with a great interest rate, and Adolfo made the process smooth and easy. Definitely recommend anyone to go see Baytown GMC for your next vehicle!

I brought my 2017 Buick Encore in for multipoint inspection. My advisor was Nikki Ellington. I was concerned because the Toyota Dealership that performed the oil change when I purchased the car tighten the oil plug too tight for your dealership to perform an oil change. I took the car back to Toyota to get the oil change. I brought the car back to Baytown to make sure it was done right and identify any other problems.Nikkie listened to my concerns and assured me that everything would be inspected. She was very professional and very polite. She also has a great memory - she greeted me by name when I entered the office. I will have my battery replaced in the next week at your dealership even though it cost more than the local service centers because I want the peace of mind that it will be installed properly.

Awesome experience! Vincent took care of me from the second we talked on the phone. I told him what I was looking for and he made it happen! I’m a Marine with HIGH expectations and Vincent exceeded them. Process was fast and easy - finance department also knocked it out of the park and simplified my purchase. I will be coming back for all my future purchases. Thanks Baytown GMC

I wanted to let you know Heather, did a great job in keeping me informed on how things were on my car. She was very sweet and professional. If she did not know the answer to something she would find out and call me back in a timely manner. The technician that worked on my car was very nice. I appreciated the work he did on my car. He took the time to protect the inside of my car while he was working on it. He put plastic on the seat, gear shift, steering wheel and covered the mat. I did not have a way to get home or come back to pick up my car. They were very understanding and arranged for an Uber. They paid for it both ways. I will use them again and would recommend them to friends and family.

Great customer service! The sales team is not pushy and takes time to make sure you get the vehicle you want.

I purchased a new 2021 Yukon AT4 on 10/19. On 10/29 the check engine light came on. I called, made the service appointment and was in the same day. The staff was very nice and accomodating. I was in and out in 2 hours.

Very happy with the service we received. Our salesman was very knowledgeable, helpful, and polite during the whole process

Houston made the buying process easy, and was a pleasure to deal with. Would recommend buying your next vehicle at Baytown GMC

This place is a joke. Dropped the truck off yesterday for service. Was told they would probably have it done today. Stopped in today because we hadn’t heard anything and was told the diagnostic would be done by NEXT FRIDAY. We are talking nearly two weeks for a four-wheel drive diagnostic NOT actual repair work.1) When we drop off, we expect a fairly accurate time frame for the initial service to be completed.2) If the time frame changes, we expect a phone call with updated information. Neither of these basic requirements happened. Instead, we got excuses and attitude.This vehicle is WORK EQUIPMENT and needs to be back in service in five days. Honesty and transparency are needed for us to make informed decisions about how to manage the limited time it can be out of operation.For those wondering if this place is worth coming to: Find another GMC service to take your vehicle to because this one is nothing but excuses.

People are polite. Took good care of my vehicle in a timely manner and got it back to me. Love the complimentary car wash. Very satisfied with the service. Would recommend to everyone!

Thanks to Miki and Houston my auto buying experience was one of the easiest and most pleasant purchases I have ever experienced. No hassle but very helpful.

Fantastic customer service by the Baytown GMC staff. Very friendly but not pushy. The premises were clean, busy but quiet and fresh coffee brewing. This is our 2nd vehicle we’ve purchased from here and would recommend Baytown GMC to others. Ask for Vincent Pierre, he’s GREAT!!!

10 out of 10 would recommend everyone to come to gmc and Buick in Baytown to bye a vehicle we have never had such a easy stress free car buying experience this was the best experience we have ever had

Best ever . Esiquiel Real salesman is great all I can say that I will recommend him and the dealership Baytown GMC Pontiac to all of my friends and family a BIG THANKS TO EASY....

Not sure what we were looking for but Bayshore Buick had patience and had knowledge of what their lineup had to offer

We have purchased 3 cars from 3 different dealerships. This was by far, our most enjoyable experience. Quick easy, hassle free process without giving us the run around. We saw a vehicle that interested us, I messaged to inquire and make sure that it was still available and let them know that we would be coming down to take a look at it. When we arrived they had the vehicle pulled out front and ready for us to test drive we were done with the whole purchasing experience within a couple hours at most. I would definitely consider going to them first when we decide that we are ready to upgrade another vehicle.

As soon as you get here as for Wesley Castillo! He will get everything you need and the best customer services. I am on my second vehicle purchase with him here. He is knowledgeable and makes everything clear for you and gives you a piece of mind. I go to this dealership because of his excellent services!

Hector has great communication by letting me know everything about my vehicle. He notified me of a recall notice on my 2008 GMC Sierra last Friday when I got my oil change, and set my appointment up for me to get it fixed this Friday. Im very grateful for his knowledge and assistance.

Great experience! Found the suv I wanted! Ezequiel Del Real was a caring salesman that made it happen!We had previously bought a 2018 GMC Canyon from thisDealership.

Baytown GMC treated us with exceptional service and every attention to detail was met. They met every expectation we had when we came in. Covid safe building and staff was very attentive and well trained . My favorite part was the state of the art desk flat screen computer the finance manager used to explain the deal which cut the dreaded white paper and wet signatures.Great service !!!!!*****

I must say my experience was excellent this time. I went in for an oil change at 9:30am and came out with a Brand New ride at 1pm. My Salesman Vincent Pierre and Finance made this process smooth and easy. I absolutely loved their customer service. Will definitely buy from this location again.

Be careful with this dealership, I agree with other post. Talk over the phone, you’re interested in a specific vehicle and agree to terms, once you arrive they switch it up on you. On top of selling you a car they push to complete their customer survey, even informing you to place all “10” because it helps them. Sell you by stating they can help you with accessories, but then it’s smoke and mirrors as you reach out to them for advice and pricing and give you the run around and worse fail to return calls. Now, you’re forced to find another GMC dealership to provide you with the preventative maintenance because I wouldn’t trust this dealership to perform honest work. Be careful, shop around before it’s too late. Predators

Very great customer service. This has definitely been the BEST buying experience we have been through. Our salesman, Dexter, made the buying process super easy. We told him a different dealer had wasted our entire day trying to make us buy something we did not want. He asked what we were looking for and he made it happen! We are now proud to have our new Sierra! Thanks Dexter and the amazing team at Baytown GMC!!

Houston Benjamin, our agent, provided impeccable service! If you are looking for a. professional, patient and dedicated agent, he’s is the man! The atmosphere was pleasant. I can’t complain about Baytown GMC and Buick, from sales to finance, we were taken care of! We had driven from Houston and was worth it!!! Give them a chance!!

Really friendly staff easy to work with in and out with my purchase

Dropped my car off at my 9:15 am for my “appointment” for diagnostics. I already knew one of the camshaft position sensors was failing and needs to be replaced. They couldn’t even bother hooking up a code reader to charge me 150 dollars for diagnostics even at 5:30 pm the same day. Save your time and drive into Houston to another GMC dealership. They will at least screw you with the cost with a good customer experience within a reasonable time frame.

I was able to get my maintenance completed while waiting and the process was smooth as usual. Hector was amazing in getting me scheduled on such short notice. Keep up the good work Baytown GMC.

Jose and Bert made buying a car the most easy experience Ive ever had. I would absolutely suggest them.

These guys were great to work with! The whole team at Baytown GMC was absolutely fantastic, especially Joe and Gabriel. Both of these guys were easygoing and very upfront about everything. They made a miserable process enjoyable. I’ll definitely be back.

Dexter was awesome. Very honest, open, and didnt waste time showing me anything else but what I wanted. One of the best salesman I ever dealt with and I have brought over 25 GMC products

Dealership doesn’t tell you the mark up msrp by $10,000 even when showing same exact vehicles for the same price at other dealerships. They say they have no room to move. Don’t waste your time

Spoke with Vincent first but since he was out of town he had Crystal work with me. She got everything rolling since I was driving in from the Sugar Land area.She had the truck ready and the details started so we were able to complete the transaction within 3.5 hours.Buying a vehicle is never a good experience, but she made it great. Only issue I have is she needs to spend a week with me teaching me all of the functions of my new Denali truck!

HORRIBLE EXPERIENCE and a waste of time plus an added inquiry on my credit report and a major disappointment. I had gone in and test drove a vehicle and liked it. Told the sales associate that he could send an credit application to me to fill out once I returned home. So he did and I submitted it shortly after. I got approved the following morning went over all the details of the loan etc. via phone conversation (All while I was at work). I stated I wanted the vehicle and the deal was good, and that I would make arrangements in my schedule to visit the store later in the day. A short while later the sales associate called me back to inform me that there was someone at the store looking at the same vehicle. That individual ended up buying the vehicle out from under me. The associate informed me they were a first come first served store and that since I was not there her deal took precedence. Never did make this known upfront nor offered documents for me to sign via email to secure the deal at all. Docu-sign is a common thing these days. TOTALLY UNPROFESSIONAL!!!! I WILL NEVER SHOP AT NOR RECOMMEND THIS HORRIBLE DEALER EVER!!!!!! If I could have left negative stars I would have...

Friendly dealership and awesome staff! Thank you Baytown GMC/BUICK:)

I was nervous about purchasing my first vehicle, but Wesley C. and the team made the process smooth and amazing. They made my birthday wish come true.

I made an appointment for 7:15 AM and dropped off my vehicle at 3:45 PM the previous day. My vehicle was not touched until 4:00 PM on the day of the appointment and then nothing was done to it until the following (3rd day) and that took all day. The only things done were a swap out of transmission fluid (which I had already asked them to do 3 days earlier) and replace my battery since it was 3 years old. This 3 days without my vehicle was un-called for.

Just slow service in the service department. Not even worth to wait for the oil changes.

With all the inventory shortages going on everywhere Damon at Baytown GMC Buick took real good care of me. Got me exactly what I wanted even though it was the last truck in stock. Great customer service. I will definitely be going back if I’m looking to buy another truck.

Definitely a dealership to consider! Miki was our salesman and we HIGHLY recommend him. Very friendly people and they keep their word. No hidden charges…the process was smooth and upfront. Hard to find these days, but Miki and Baytown GMC/Buick was a pleasant surprise in today’s market!

Thank God my vehicle was still under warranty with Dodge. I bought a new/used vehicle from them. The service department acknowledged that they felt the problem in the brakes I was talking about. But couldnt find anything broken. And they wanted to argue with me about it. Such a freaking JOKE!! I took it to the Dodge dealership off 225 and they found the brake booster, and vacuum pump bad. Needless to say. I will not be buying from GMC buick when my big bonus comes in next year!!

Sales team nailed it. Go see Shaun Holmes. Will recommend these folks over competing GMC lots in Houston. Thanks again.

Mickey was great from start to finish. He is a very likable guy. The entire staff was extremely friendly and they make you feel welcome. I would highly recommend this dealership to anyone who is looking to buy a GMC product. I highly recommend that you see Mickey or Wesley. They will both treat you right.

Mr Martin helped me understand so much Great customer service! Definitely will be recommending!

Purchased a use car there about 3 months ago and the problems are starting to add up. Trunk dont open key fobs as in both and not working window went out and now I just waiting whats going to go wrong next. I stay away from smaller dealerships for this reason but I guess it dont matter. Its frustrating since you buy as is but that even 3 months and these problems are major. Im giving 2 stars only because my the guy that helped me was good and the buying processes was good.

We had not purchased a vehicle in 13 years. The process was absolutely seamless . Shaun Holmes is pleasant and professional. We were preparing ourselves for the meeting with the dreaded F & I guy,. We met with Milton Martinez instead. Total opposite of what we expected. More smiles, and professionalism. Great inventory. We drove.out in a great vehicle in record breaking time! The Colemans

With todays restrictions on time and availabilityThe repair to my behicle was done in a timely manor which keeps confidence in my repairs

The sales group at GMC Baytown are extremely professional! They made me feel comfortable throughout the entire experience. They took their time and made sure I understood the term and cost of my purchase. I will be a customer for life. Dexter was my sales man and he was awesome! If he’s available I recommend you ask for him.

I received great customer service, friendly staff, clean dealership, work completed in a timely manner.

Service Department Staff and Service Director Mr. Jason display great customer service and very knowledgeable regarding information and assistance with my vehicle

This was my first time purchasing a vehicle from this dealership but my husband got his truck from here. My husband worked with Shawn Holmes Salesmen and I worked with him as well. This man worked really hard with me to get the truck I wanted. Very honest, polite, and willing to go the mile for you! If you are wanting to buy a new vehicle I would highly recommend Shawn Holmes.

Joe and Vincent help me with the purchase of my new GMC Sierra AT4. They were courteous and professional and took care of my needs. I recommend using them for your next gmc vehicle purchase

Shaun and team were great, he was wonderful to deal with. He was professional and walked us through how to use the cars additional features etc. when he was busy with other clients. I would highly recommend Shaun at this dealership.The AT4 is a dream, great customer service, clean facility and again an easy and painless buying experience.

Great customer service. Very detailed in the explanation and cost of the service. A video is taken with explanation, then Hector comes personally to me to give me an additional explanation and helping me understand how each effect the vehicle. I felt very satisfied with the explanation

Great service very fast got me in and out without any issues

The only reason why I even go to this dealership is because of how convenient it is. The problem isnt resolved because the service advisor didnt even bother to listen. I honestly dont know why its always something with this dealership. When I bought my last vehicle at Mossy Nissan I never had these kind of issues and the service was always amazing.

Vincent our salesman was wonderful, the whole process took less than 2 hours yess that’s what I am talking about. My time is valuable

I i had my service done was waiting for carwash and vacuum, they said they vacummed the car but you could tell the did not do it right. i went back in to tell the associate and she said they just do the basic. i pay you guys 150.00 a year to take care of my car and you cant even vacuum by the corner of the door. im upset because i only let you guys deal with my vehicle and to remind you bout it brand new. me and my husband so im not satisfied may be going to another gmc dealer// and to add to that my fluids are not topped off until i say something, and then have the audacity to charge me 5.00 dollars to put my wiper blades on// sorry to say but very unsatisfied customer.. oh and please respond

Vincent Pierre and Milton Martinez at Baytown GMC Buick were awesome! Both were pleasant, kind, courteous, and very helpful. Vincent went above and beyond to make sure I was able to drive away with a nice vehicle. He wasnt pushy. Instead, he listened to what I was looking for and what I wanted. Milton helped seal the deal. He explained all the options that were available and answered all my questions and concerns before signing off on the paperwork. If you are looking for a new vehicle, I highly recommend this dealership and the help of these two gentlemen. I drove off happy and pleased!

Good company to go get a new car. Very helpful in every aspect.

Great people to buy from. Vincent was awesome!

I called randomly on the way home from Houston. We live in orange, tx. I had been looking for a car for my mother and I put in a request for info on a vehicle on a Sunday. Not even two hours later I got a call. I wasn’t expecting a call until Monday when they opened. Shaun was our sales person. I told him what I was wanting and the price point. He worked on it immediately. The next day when they opened he had things in the works and we drove out the next day and completed the purchase. He was honest with everything and very helpful. Great experience!

My experience was awesome.Damon went over and beyond to get the deal I request..hard to find deals in today’s market but Baytown Buick showed me others wise..Thanks Guy’s(life time customer)

It was fine. The people were accommodating even when I was 15 minutes late. They took care of me as if I was 15 minutes early.

I came in to this location and was helped by Dexter. I must say he was very professional and helpful with my purchase. He really showed interest in what I was looking for and provided exceptional service. I would most definitely recommend to come see him on your next purchase.

The first come first serve policy should be extended to customers and online not just in person. Service was pretty smooth other wise. Thanks Joseph

Horrible customer service. Sales manager hangs up the phone on you. This dealership likes to false advertise their vehicles. Then when you arrive they change the price. I did report it to the BBB and corporate. Corporate doesnt do anything and doesnt take things like this seriously.

I am no longer walking! I thank God for Mr. Vincent Pierre Great job!!!

Everything and everyone are substandard in helping and getting me in to my new vehicle. V.P. went above and beyond! Paperwork and vehicle was ready on arrival. Was not there long waiting on anything. Great job V.P.

I really liked my entire experience. Know one made me feel overwhelmed. I would highly recommend them to anyone.

The level of customer service I received was excellent.Ace went above and beyond and even installed my all weather mats.

I had made my appointment over a month out and was told since I made it that far out I would have a loaner. I get to the dealership to drop my vehicle off and the guy was very rude and no loaner and he didn’t even try to attempt to get me one. And I couldn’t even get an Uber back because I lived more than 15 miles. Just horrible customer service and communication

Joe from service department is a rockstar, save your self time and go straight to joe, very nice and genuinely cares, he will make sure you leave happy, best service rep hands down great guy!!!

Ill be honest, I usually go to CarMax to buy my cars but I found a car for my wife online that caught my eye on the Baytown GMC - Buicks website. I called & got a very pleasant sales rep on the phone, her name is Crystal. We spoke about the car & she told me she had a little room to work with me. Not too excited about doing the used car dance but this time it was enjoyable. I was very upfront with Crystal about what I was looking for & what I wanted to pay for this vehicle. She went to bat for me with her boss man. I almost got exactly what I asked for but it was so close I would consider this a very pleasant experience & I would highly recommend this dealership & especially Ms Crystal. I was in & out extremely quickly, they even detailed the vehicle, filled it up & hand delivered it to my doorstep all within hours of walking thru the front door, now thats what I call top notch service. Even the finance manager was pleasant to work with, he got me in & out & never tried to high pressure his end of the process. So this is a 5⭐ review & its well deserved!

We came in looking for a great deal on 3 row SUV and William worked with us to leave happy with our new vehicle. I loved our experience at Baytown GMC Buick and will definitely be back again for our next vehicle!

They failed to schedule an Uber. They couldn’t diagnose my roof leak on 2021 Yukon. They mentioned it was a known issue.Long story, don’t get a sun roof on a GMC and don’t plan on using this place for warranty work, unless you have an extra vehicle to drive.Or just don’t buy from this dealership altogether and save yourself a headache.I can’t even get my rear entertainment system to work with apple products! You have to use “Mira cast” which android doesn’t even support anymore!

I love my truck I bought here. The sales department was AWESOME!! But the service department however....🤨 They called me to make an appointment for a oil change. Im a busy man with work and family, so when I make an appointment, I expect to get the service around the time of the appointment. Not to be told it would be 3 HOURS for a oil change!! Not much of a SERVICE to me!

It was really great. They treat us great they answer all my questions and making me feel comfortable with the purchase that I was doing. I really love my truck thank you so much

We had an awful experience with this service department in the past and I didn’t want to take our vehicle there because of that. None of the other dealerships could get our truck in to be worked on in a timely manner so we had no choice to take it to Baytown GMC. To our surprise the service dept made a totally turn around with new staff and we were highly impressed with the work that was done on our truck and Victoria was AMAZING! She kept us informed on what was happening and her happy go lucky attitude was a joy to work with. I’m so glad they have new staff and I won’t hesitate to take my truck there for future services!

EZ was excellent to deal with. He was not pushy and knew that I was buying because my last car was totaled, so he made sure to go over safety features with me. I honestly was between two cars but bought the Terrain because I preferred working with EZ over the salesman at Hyundai. 10/10 would recommend!

This place is taking advantage of people, charge $5k OVER MSRP just because there’s a high demand?? Almost all other dealers aren’t doing this, go somewhere else as I did!

I thought the sales team were kind people. Crystal Golden is a real kind and thoughtful salesperson and easy to talk to. If I had a dealership I would want the Golden girl on my team!!! Only thing I wish is that the paper work could have moved a little faster but Im not a salesperson. You should be proud of your team.

My sales associate Crystal and Bert in financing were really nice, professional, and very helpful! I would definitely recommend purchasing a vehicle from Baytown GMC. Im in love with my new Gmc Yukon SUV.

We had a wonderful experience with everyone I spoke to at the dealership from salesmen, finance manager and parts manager was absolutely exceptional. They were all very knowledgeable about GMC and so friendly. I left the dealership with my expectations exceeded and a few new friends. Very thankful I choose this dealership.Thank you again, JV - Milton - another salesmen - Parts mgr.

Best experience by far!! Baytown GMC is very nice and polite, I was offered a tour of the dealership at first before anything, I was offered water and snacks felt welcomed. Adolfo is very knowledgeable and a smart man. He explained and helped us on our New Vehicle which we love so much. Thank you Baytown GMC

The service was real quick and I like how they shared a video of what kind of service was recommended for the mileage my vehicle had at the time. The video showed what was needed and where it was needed. They just didnt tell me the recommended service needed.

I called to schedule and they attended me that same day! Thank you for the fast process.

Very nice salesperson Jose Moreno did not pressure us at all would recommend him if you need a new vehicle and Financing was easy. Thank you for a great experience.

Very easy and convenient Joseph help me find exactly what I wanted

Dexter is an amazing salesman.Finance is simple and quickOnly negative is the “add ons” that you do not have a choice on and get charged for. Not cheap.

I found a truck that I liked online, test drove it, and brought it home. I got fair value for my trade and it was an easy process, no BS. Joseph was my salesperson, and he did great.

Grate service and very professionalsWill take care of u all the wayAnd explain to you every detail

It was wonderful, Joseph was a pleasure to deal with. He got me what I wanted & work hard to get the number where I needed them to be.

Great experience, my salesman Joe was very helpful, informative and patient. I highly recommend this place. If you ever go, ask for Joe.

I recently bought a vehicle from Baytown GMC Buick.It was a great experience. Houston Benjamin was my salesman and he was amazing. Houston was very professional and courteous. I would recommend Baytown GMC Buick to anyone looking to purchase a new vehicle.

On my way home my engine light came on I drove straight the dealership making it 30 minutes before closing needless to say I was not in the best mood. I recently had my car service and was concern I would have to pay more money, plus I had to figure out how I would make it home that evening. Joe was my guy. I am grateful for the Uber you called for me and I was able to pick my car up the next day. Thank you Joe for everything...

I had a good experience here. Adolfo was nice, patient, helpful, and understanding. Ive had horrible experiences in the past at car dealerships and was relieved I didnt have that here. I pulled out in my new car and couldnt be happier!

Had an amazing experience from the time we set foot on the lot. The sales and finance teams were amazing and very accommodating. They stayed late to answer all of our questions and make sure we could drive our new car home!

I had been shopping around even to the same dealer at different locations but I felt I was still not satisfied with the outcomes . I saw a vehicle on the website and made an appointment to go see it across town and once I arrived I was immediately greeted in the parking lot . Our sales guy Dexter Isas was very flexible at all times . Very understanding of what our needs were and very patient . He pushed and pushed to get us we’re we wanted to be . He made it possible for us to leave completely satisfied and happy on our new vehicle . Definitely will go back for our next vehicle .

Everyone that I ran into was very helpful, and polite. Was very generous and made my buying experience very comfortable.