Dishonest people who don’t follow through with promises. STAY AWAY!I bought a 2020 BMW Z4 a month and half ago and I am fatigued chasing them to deliver what they promised.They told me it is almost like brand new with no scratches, no issues, and they were reassuring me that I don’t have to fly out to check myself. They were saying how reputable they are and nobody ever had an issue getting a car shipped. They also told me I will receive two keys and one key card. I ended up receiving a car with bunch of scratches on the bumper (pictures attached) and one key.After chasing them for weeks they have sent me the second key that doesn’t work (key card never arrived) also the manager promised to compensate for the scratches with a free brake package and didn’t honor his promise (I have email exchanges to prove this and the trucking company documented the scratches also had the dealership sign off on it).I have kindly emailed the manager few times about the free brake package he promised and notified that the key card didn’t arrive and the second key isn’t working but he is ghosting me instead.Every interaction was a red flag from the beginning. They were dismissive on the phone when I inquired first thinking a young lady wouldn’t buy this car. The inclination in the salespersons voice was just disrespectful but I ignored this because I really wanted this car. He gave me one price over the phone then sent me an invoice closer to $10k over of what we have discussed. I called him out on it he finally changed to the price he promised back pedaling that this was human error, he had multiple mistakes in the applications I had to chase him down to fix these, when I notified about the scratches he insulted me with an offer to send me $100 and advised me to do touch ups. I spoke with a reputable & credible body shop locally they said that will cost at least $1000 to fix and that was just judging by the pictures. It may cost more but definitely not less. Later, the sales manager promises to call me back with a proposal to make this right. He never calls then I persistently call few times a week and he doesn’t call back. I finally get in touch via emails he promises the key and to give the brake package and as mentioned previously fails to deliver. These last few weeks he started ghosting me and leaving me no choice but to seek legal action. I have a strong case because everything I say I can back with metadata and documentation. What a shame that this day and age this is the service a woman can get at a “reputable” dealership. I am fatigued over a month and half chasing these folks to honor their word.~Ani

It took me a while to make a decision if to go with Benz or BMW, so I decided to give them both a try and see who would of have made me more comfortable and welcomed. I have to say, Habberstad sales rep (Joseph Jacino) made me feel like he cared and I wasnt just a sale number. He did a lot even after hours he try to help me understand the process and what I should expect. He treated me like if I was already approved for the vehicle, he was amazing. I really appreciate what he did and going beyond to do whatever it took to make me happy. After him I met with Justin his finance manager, another person that welcomed me with a great personality, he kept the contract process as quick as possible. I think between the 2 visits, I spent about 3 hours max... I have to say my experience with this dealership gets 5+ stars. #BMW 2022 #X3 series. Thank you!

After BMW had my car for 2 weeks for issues including washer fluid not coming out of a wiper, I get my car back and notice the fluid still isn’t working properly. (It’s been 4 days since I picked it up at the dealership). After testing the wipers again in my driveway, I notice the fluid is draining directly out of my car onto the driveway…on BOTH sides of the car! There are currently 2 puddles under the car and you can watch the fluid heavily leak out after attempting to use it on the windshield.Frustrated, I call the dealership and when I attempt to leave my name for a message to call back, the salesman (Paul) decides to end the call as I am giving him time to copy my first name and waiting to say my last. When I call back, Paul claims he never spoke to me and again is rude, talks over me, and again tried to end the call without giving me a chance to give my name.To back track to only my most recent experience, as there are many, I arrived to pick up my car after 2 weeks, to see stains on the trunk and hood of the car, that the young man that drove it up the the front for me, was unable to get off - even though they claim to wash the car before returning it to you. Vincent the service managed, suggested I come back AGAIN to have it detailed by them. He was unbothered and unapologetic about the state of the car, in addition to someone’s water bottle being left in my cup holder which is absolutely disgusting. His nonchalant attitude carried over to my showing him the state of the loaner car I was giving, which was extremely gross. Smudges, food crumbs, hair ties, lay throughout the car, in addition to the broken passenger side lock. Once, a bag of what seemed to be fertilizer, laid strewn across the trunk of a loaner I was given.This is one of many examples of the complete lack of quality and professionalism exhibited by this dealership.Go somewhere else.

I had a wonderful experience at the Service department. Especially from George, he took care of our car and provided 5 stars service at every step! Appreciate the great customer service.

Buying or leasing a car is not my idea of a good time. Greg Cola changed that experience for me. I highly recommend him. I leased my vehicle 3 years ago and decided to buy it at the end. There was no commission for the purchase of my car for Greg and he still went above and beyond to help me. The service is also outstanding at Habberstad.

Dealing with Vick, was an absolute pleasure. He listened to my concerns, established a trusting relationship and was able to get me everything I wanted in a vehicle and much more! When push came to shove, Vick was able to custom order me my x3m40 and have it delivered in record time. ~2 weeks from the factory! Unheard of!! I would highly recommend friends and family to go see Vick at Habberstad BMW of Bayshore!

Paul has been my sales person for my last two BMWs.. Always makes the process seamless and easy! Goes over a beyond for this clients. Wouldnt go to anyone else!!! Happy customer for life! :)

Troy was spectacular to work with. He answered all of my questions with a smile and called to see what I liked about the car etc after I had it for a while. He was very kind and genuinely wanted me to be happy. With all of the inventory issues going on across the board, Troy went above and beyond to find me a car that was available asap and still had everything I wanted. I definitely suggest working with Troy, as he was by far the best client advisor I have had yet at any BMW

Ive been to this dealership a few times and have always waited for a bad experience. Well, I havent had that yet and Im very grateful. My car will be returning to Habberstad BMW for its next service thanks to the professionalism and courtesy of the staff.

I had a great experience picking up my new car. It was by far the lowest pressure and most efficient paperwork process Ive been through. Everyone went above and beyond to make sure everything went smoothly. Thank you to Vick, Rob, and Anthony!

I have been dealing with George the service advisor for a couple of years now and he is very professional and attentive. I would recommend George to be your service advisor .

Paul Senft is by far the BEST car salesman Ive ever had the pleasure of dealing with. He was extremely helpful throughout the entire process. From helping me with the build, and the overall design, to answering all of mine and my husbands questions. He is very patient, knowledgeable, and he was never pushy, like many car sales people are. I couldnt have asked for a better person to help us with this sale!!

Very professional. Overall a great experience. Nick is an excellent service advisor.

Thank you Rudy for you excellent services!! You were polite, listened to my concerns and addressed every single one. Hope you stay for a while! BMW needs people like you!! Again, Thank you for your excellent customer services!!

Greg was an outstanding advisor, couldn’t have been a more stress free and easier process. Would 100% recommend and would work with again in a heartbeat! Overall extremely happy with my experience at this dealership especially in the current crazy car buying environment!

Efficient and caring service advisor. Prompt attention to my vehicle.

They are 10 minutes away from my house but I always went to bmw that is far away from me. I had flat tire and got in contact with them vie roadside assistance. I was very surprised about service. They were fast and efficient my car was done in 2 hours and I didn’t even had appointment. I will definitely use their service from now on.

This dealership’s service department is one of the best I have ever had the pleasure of dealing with when I bring my X3! They really care about the customer and offer top notched customer service! I will always go to these folks for my car’s maintenance need. They listen to their customers and go the extra mile to assist them. They have help me so many times and I feel like I get treated special because I am a BMW customer. The advisor “Rudy” is a wonderful person who understands how to take care of the customer.

We had the pleasure of working with Troy Finkelstein (sales) at the Bay Shore location. Im a tough client but Troy was genuine, honest, did everything he said he would and even more. It was a great experience dealing with Troy. He is a true professional and asset to the company.

The entire staff is FANTASTIC!! I love Tiffany! My only complaint is I was there for 2 hours.

My experience with Habberstad BMW of Bay Shore was great from the test drive to final purchase. My client advisor/technical specialist Vick was very personable & informative. He was understanding of my situation that my car was totaled & I needed a car rather quickly. I also mentioned my past experience with other BMW dealers was not good at all. I test drove an X3 with X-drive & remembered how much I enjoyed driving a BMW. Vick made it happen with all of the features that I wanted. I even got my preferred color exterior & interior thanks to Vick going above and beyond making the swap. On pick up day, Anthony explained pretty much everything, there was a lot of new technology that happened in the last 5 years since owning my last BMW. The Financial manager was very informative about my add-on options from platinum to bronze. He wan’t pushy, he calculated the differences in monthly payments based on my selected add-on options on his docu-desk. It was probably the most painless experience I ever had going through the financial paperwork. Vick after the sale offered his help with any questions on the car. I am very happy with my experience at Habberstad BMW of Bay Shore.

Everyone involved in selling/financing my X5 M50i was very knowledgeable and helpful. Great experience. Would definitely recommend getting your BMW here.

I drove in without an appointment to have my coolant topped off. Upon removing the radiator cap, the tech observed that it was damage. The part was replaced under warranty and I was on my way shortly thereafter. It was a great experience to get the service I needed so promptly.

Everyone was super helpful and accommodating.The return of my loaner car was seamless and very quick. The car is running much better so the problem was fixed and I was not without a vehicle for two days which makes it easier on me and my work schedule.

I had the most seamless, easiest and pleasant car leasing/buying experience at Habberstad (Bayshore). James K. was amazing! I never felt rushed or pressured, he answered all my questions and concerns, and there were no surprises.Overall the entire staff was wonderful and I will definitely return and refer them to anyone looking for a bmw.

James is a wonderful asset to the BMW family. This was my first BMW Convertible and along with being very knowledgeable he was patient and not pushy like most sales people. He is always available to answer questions and help with any difficulties. I love my car and James made my experience better than ever! A+

James our salesman was awesome. Very knowledgeable, not pushy only wanted what was good for us. Dave our financial rep was awesome also. Explained all our options for finances, service and warranty. Carlos our Genius walked us through all the features of our vehicle.This staff at this dealer is ACES. Thank you.

Dealership did a bait and switch on me for a custom BMW order, claiming there was one last allocation for the X7 and that I could have it if I gave a deposit and ordered it. I proceeded to do that. No word from the salesperson (Greg Cola) for 5 days, and when he finally responded he said the allocation I put a deposit on was not available anymore. The dealership never notified me that they were trying to secure another allocation for me in the background, and I was left for 5 days thinking my car was ordered. When I tried to get my deposit back, he pushed back saying it was ridiculous since they could order another X7 for me. However, ordering a high in demand car without a build allocation and ordering one with a build time associated with it are two very different things. He suggested that it was somehow my fault in hesitating to put the order in and someone else had jumped in. If that were really the case why did it take 5 days for me to find that out? Then when he said he would refund the money - no confirmation at all. If you want open and direct communication with a BMW dealership please go somewhere else. Treat people who give you money with respect and open / honest communication - even if just to say sorry its not available anymore, but well make it right and were working on it.

Oil change was quick and easy. They even did my recall that I didn’t even know I had. And the best part of it all was the fact they washed my car for me as well.

The Service Department always gives greatcustomer service. Friendly, professional &efficient. they answer all questions & continue to be a pleasure to work with.

I had a 10/10 experience purchasing my vehicle through Robert at Habberstad BMW. Rob and the staff there were professional, knowledgeable, and ultimately made this the easiest and most pleasant buying experience Ive ever had, which is wild considering I drove 5.5 hours from NH to Bayshore NY. I would give a higher rating if it was possible!

Always have a great experience at Bayshore BNW. Inspection was completed quickly and George was able to get my complimentary car detailing done at the same time. Car looks brand new. Thank you George for all that you do. I have been a customer at this BMW since 2012.Robert is best salesman and George is best service advisor.

They sold BMW Z4 to my mother and lied about scratches and delivered one key instead two keys and a key card as promised. Over a month and half they have been ghosting her after promising to make this right. Few times they did get in touch and promised to fix these issues but never followed through

Brought my car in to have a tire replaced and receive an oil change. Michael in the service department was great and took care of me 123. I highly recommend this dealership.

Salesman Steve was extremely professional and a pleasure to deal with. Dealership handled entire transaction of trade, paperwork and new car delivery swiftly and easily.

My experience was awesome it was just like the last time I was in onJanuary. My advisor Nick Brown took very good care of me. I also love the video you send when the mechanics working on the car I think that’s awesome.

This is the 2nd time we have worked with Paul Senft and it has been great. He is very knowledgeable and a pleasure to do business with. I look forward to working with him in the future

I had a very bad purchase experience with this dealer. I wish I had purchased my car from another dealer. If the potential customer has a choice, I recommend you stay away from this dealer.

This was the most relaxing hassle free car buying experience I have ever had. Carlos my sales person gave me a price that I was more than happy with. Carlos Jr. showed me the ropes on how to use all the bells and whistles and was very knowledgeable. David in finance wasn’t pushy on anything extra that BMW had to offer. Everyone was honest and very personable.

General service Manager George was very helpful in response to my questions and concerns. Work done to my vehicle was, was done honestly and professionally. As it should. Thank you for getting me back on the road with confidence. I 100% recommend anyone looking to service their BMW with Habberstad BMW. Whether it be minor or major work.

I just had the best experience in the service department. When I arrived I was greeted quickly and both Brian the service manager and Nick my service consultant were knowledgeable and accommodating. I would highly recommend using them for any of your service needs.

If I was able to give 10 stars I would!!! Amazing customer service that I have never experienced before when leasing a car. Paul and John G. were so accommodating and professional I cant say enough good things about them. Actually, everyone I came in contact with was amazing. I do not see myself going anywhere else ever again for a vehicle! Beyond Amazing, I highly recommend!!!

It was such a pleasure and great experience dealing with Vick BabbarHe was very professional, courteous and very knowledgeable. I highly recommend him

Un organized no need for all the waiting

Had a wonderful and attentive salesperson Paul.He made the whole process simple, ans worked around my needs.

I received a call to confirm my appointment for service and auto inspection from Michael Rios. He was very nice, thorough and accommodating with regard to making an appointment for me to bring my car in and wait. Once there we agreed that I also needed an oil change And Michael was very quick to get me a loaner so that I could go to work. I received communications and videos of the inspection of my vehicle From the mechanic, and was able to view on the video their inspection process and also the explanation of what work had been done. I like this feature very much, because there are never any surprises. I received a call from Michael Rios and was able to pick up my car within a two hour period. When I got there my car was freshly washed which was an added bonus.

Mr. Jacino was very professional throughout the car buying process. He respects and perfectly understands the buyers role/function. He listened to all my concerns and did everything possible to reach an agreement. Thank you.

As always, a pleasure dealing with George anytime I have my vehicle in for service. His thorough explanation of any issues makes me feel confident the vehicle will be fixed correctly and running smoothly.

They are very cordial to automobile business operations. Good legacy and prominent goodwill persists this business flow to an optimum level of Germany luxury car branding.RECOMMEND

Great customer service from staff. Especially George! He’s a super star with his client. Thanks for your service George.

My service rep George provided professional courteous service. And my service tech Nicholas did a fine job with his video informing me of the status on my vehicle great job from both.

Very helpful, starting from the introduction of the features of the vehicle to finalize the price through email. I was so relaxed throughout the entire process without any pressure. The purchase of the X5 is one of my best vehicle buying experiences.

For me service is a huge part as to why I choose a specific brand car and dealer. Habberstad BMW of Bay Shore hits all the marks. Professionalism, quality, attentive, flexible & courteous . Peter Alpy is an exceptional person to deal with. His commitment to Habberstad customers is second to none. He clearly understand the meaning of customer satisfaction. I highly recommend Peter & Habberstad for all your BMW needs.

It’s always a pleasure working with Their service department. Everyone is always very attentive of ones needs and concerns. Highly recommend them!

I went to Habberstad BMW of Bay Shore to have my oil changed and perhaps establish a relationship with them for my car services. I was pleasantly greeted and assigned to Service Drive Manager George Ikonomou.George introduced himself, listened to my concerns and explained everything they would recommend doing. He did a visual inspection of my car with me and answered all of my questions. I also received a video inspection from the mechanic performing the service while waiting in the lounge.I was pleased with the service I received in a timely respectful manner, very pleased with the Service Drive Manager I was assigned to and look forward continuing utilizing the services of Habberstad BMW of Bay Shore.

These guys were charging $4000 for a $1000 repair which is seriously ridiculous!!! Dealerships like these should run out of business pretty soon given their horrific customer service.

Recently had our car serviced at Habberstad BMW and was thoroughly impressed with the quality of service and the overall customer service experience. The service manager maintained steady communication with us that eliminated me having to call to request status updates. The service technician did excellent work and provided a detailed summary of what was done. Excellent service all around.

From the moment I sat down with Greg, I felt that I was in the right place with the right person who was going to do right by me. Trust is important when you are purchasing a vehicle. I already trusted BMWs, but trusting the deal and the man presenting the deal is critical. Then as I sat in the car, I felt really good as Carlos educated me on all of the different pieces of this fabulous vehicle. Thank you BMW of Bay Shore.

I made a request to have my battery checked to see if the hybrid was being charged properly. Had an appointment for 7:20am. By 4:30 they still did not looked at the car. When I picked it up the next day, they did not check if the car was being properly recharged and they billed me almost $500. For good measure, they gave me back the car uncharged.

James is absolutely amazing, if you go, you have to ask for him!

I can’t thank enough Johnny G and Paul for my amazing experience at Habberstad BMW in Bayshore!! From the moment I walked into the building I felt such excitement to be there. Paul greeted me right away along with the lovely receptionist. Paul listened intently to my wants and needs. He was patient and kind and shared my excitement as he found my car. Johnny G and Larry made my dream come true! Thank you Johnny for taking the extra step to put me in my car! Amazing!! I picked up my beautiful X3 yesterday in total disbelief that she was mine. Hats off to Habberstad for a job well done and making this girl feel like it was Christmas morning.Shout out to Carlos too. He explains how all the bells and whistles work in this beauty.

George and his team are first rate. Thanks for the quick service!!!

Rob and the whole team were absolutely amazing! Helped me get the car I wanted for a great price! Had patience with me! Very happy with this dealership.

George is terrific! Car done on time. Easy to work with

James was a pleasure to work with. He is a very knowledgeable and professional young man. I would recommend him to friends and family if they choose to buy a BMW.

The loyalty and honesty that my salesman Steve, provided ever since I walked thru those doors was remarkable. He made sure my certified pre-owned vehicle was ready and in tip top shape. I will recommend him to my closest friends and family any day. Later on in the near future, I will be visiting you again Steve. Keep up the good work and stay bless my friend.

Everyone at habberstad bay shore is helpful and professional. George Ikonomou was terrific in taking care of the issue I had with my car. He has worked with me on my two previous BMW and he is always professional. He keeps me updated and totally understands my concerns. Five stars to Habberstad Bay Shore.

Here’s the headline: It was the most professional experience I have encountered while purchasing a car. It started with Troy Finkelstein, an excellent and experienced Client Advisor who helped me make the choose the right car for me. He was incredibly patient and made the process easy. Next, Carlos Hernandez took the time to show me everything I needed to know about my new BMW and made sure that I knew all the wonderful features my new car had to offer. Finally, Justin made the finance conversation easy.General Sales Manager, Larry Strauch, even popped in to say hello when he saw my address and realized I live in the neighborhood where he grew up.The best part is I LOVE my new car, and the positive experience with the dealership will have me coming back in the future AND recommending Habberstad BMW of Bay Shore to my friend.

First rate dealership. Shopped five different dealerships and I’m extremely happy Habberstad BMW was able to get the car of my choice and within my budget. Pain free buying experience. Troy (Sales Associate) was great. No haggling, no drawn out negotiations just a professional service. I’ll be back in three years for my next BMW

Rudy was great, very attentive, professional, excellent communication. He had me in and out both when I dropped off my car for service and when it picked it up. I highly recommend Habberstad BMW of Bayshore to everyone.

Our experience at Habberstad BMW was a positive one.our service advisor had a loaner car ready for our use and listened carefully in regards to the car we were dropping off. We were kept in the loop during our car’s service and it was delivered to us promptly at pickup.We will continue using Habberstad for our driving needs.

Very happy with your service department, they took the car the same day I called and it was the next day.

Service was excellent. Nick explained everything perfectly. No surprises. Fantastic experience

Peter Alpy was my service advisor. He was very professional and knowledgeable and I felt comfortable with how my car would be handled. Peter kept me informed of each stage of my car’s service. When I picked up my car Peter welcomed me and explained all the work that was done.I would recommend Peter to anyone who needs service done at Habberstad of Bayshore.

I went into this dealership wanting to inquire about a car. Hours later I walked out with exactly what I wanted. David and Greg were extremely helpful and made the process of getting into a car as smooth as possible. Highly recommend!!! Can’t wait to go for my next car lol!

This location has improved considerably over the past year and I would recommend any BMW owner to have their car(s) serviced there, in a heartbeat

This was my first visit to Habberstad BMW, I went to Competition BMW first but was turned away because I didn’t have an appointment. I called over to Habberstad and lucky for me got in contact with Rudy Alanis. Not only did Rudy get me in right away, I was treated the way I imagined the owner of a luxury car should be treated. Rudy rolled out the red carpet. Needless to say, I will continue to do all my services at Habberstad.

This is my 3rd BMW from Bay Shore location, this was by far the best experience I had ever buying a vehicle. Troy my sales rep was professional and made this purchase so easy and hassle free. Highly recommend him! Justin and the rest of the team were great and took care me.

I was able to get the appointment I wanted. The time I was there was exactly what they told me. Car returned to me washed and perfect.

This was a great place to have gotten my car. The team members were super helpful in meeting my needs and actually exceeding it. I had a great advisor Troy who sat with me and listened to what I needed. This is a new home.

I have had nothing but problems since I started my BMW lease two years ago. On top of that the BMW roadside assistance has the worst customer service. I have my 2019 Bmw stuck in a parking lot since the 25th of September and have yet to get it towed because the roadside assistance is that bad. My electrical hand brake won’t come off and i can’t shift the vehicle into drive, neutral or reverse. A 2019 Bmw… glad I didn’t finance the vehicle because after this lease there’s no way I go back to Bmw.

Troy was amazing, I had a terrible experience at one of their competitors trying to lease a car for over 3 weeks. I called and Troy helped me get the car I wanted and we sealed the deal in 15 minutes over the phone. I picked up the car 2 days later. Highly recommend the dealership and Troy as top notch sales person. Brilliant team down to Carlos showing me the cars in and outs to finance team getting me out the door in 12 minutes from the time I sat down. He knew how anxious I was to get in and drive my new car!!

Rudy was great. Service dept is great. Loved that my car was in and out. No long wait.

I had my BMW serviced at Habberstad BMW in bay shore. The service was by far the best,!

These guys are amazing love my BMW M5 Troy made it happen for me really appreciate it, go check them out I promise you won’t be disappointed.

This dealership is so welcoming to new clients and professionalism was awesome.

Great service especially Rudy purchased the oil change service looking forward to the next 3 years of oil service and I spections

Outstanding customer service. George provided a very personal aspect to the service experience. Truly felt like I was taken care of and the high level of quality service and experience is what one should think of when you think BMW.

I am from CT, but traveled to Habberstad BMW of BayShore when searching the web and they had the a used 2016 Nissan Rogue car I wanted that they took in on trade. I can’t say enough good things about their salesman, Greg Cola he provided VIP service allway and treated me with attention and care like I was buying a $100k+ BMW. I have never received such great service from a car dealer. Anyway definitely worth the trip, would look to buy all my cars from Habberstad BMW from now on.

My experience at Haberstat BMW of Bayshore was outstanding. They were very professional and the process was enjoyable and seamless. I highly recommend them!!!

The service was excellent, Rudy is always pleasant and knowledgeable. He walked me thru the process of the services needed on my vehicle etc. It is worth the trip from BK. Thank you!

I have been using BMW Bay Shore for Service of my car for many years. The staff is consistently extremely friendly and I have never had a bad experience. RUDY ALANIS as well as Louis are always very nice and professional and Rudy always explains what is MOST needed on my car.

Everyone was pleasant the service was great George is amazing as was the staff

I recently purchased a CPO 430i xDrive. Robert Pellegrino was a great salesperson. I had tons of questions and he patiently answered every one them. I appreciated the straightforward and no BS attitude David (finance manager) had. He made the paperwork an easy and transparent process. They also gave me top dollar for my trade in which was a big plus for me.

Love Rob Pelligrino!! He just found us our 3rd bmw!! He is fantastic!! So is Habberstad Bayshore!!! Thank you!!!

Had the worst experience with them. Original appointment was on the 17th of August and I had requested a loaner since I had another appointment at 11:00am. Arrived at the location at 10:00am and dropped off my car and waited 45 min before I had to go and ask what is happening and at that point someone was finally able to help me. After sitting with the service advisor for 5 min I was told that there are no loners available. At that point I was very frustrated and mad cause they had just wasted my 1 hour for no reason. After that they rescheduled my appointment for the 19th of August.On the 19th of august I went and dropped of my car for oil service and detailing of the car, everything went smooth and quick which I was happy about. The next day I picked up my car and when I came home and looked at my car completely it was to my surprise that the detailing was done so horribly. My 8 year old son could have cleaned the car better. My car had dirt and grass in the trunk the doors still had the smudges on them.I posted my disappointment with the dealer but it looks like they don’t care as no one has reached out to me to try to resolve this matter. These people don’t really care about there client cause I am being told to Call them when I’m the one one who had to deal with al of this and they don’t have a it of courtesy to call and maybe apologise for there behaviour and service that they provided.I didn’t feel welcome in the store and maybe that’s why the service provided was so low since I was being treated as a minority.

Took my car in for a recall, excellent service from the minute I entered the shop. Thank you Ryan G & Joseph A for a painless and informative experience and follow up. Special shout-out to Luis for pointing out how to turn off the lane assist feature in the loaner car before I left, coming from a 2005 330 to the 2021 330 that would not have been fun to find out on my own :). I highly recommend this location.

IPhone 5 BMWs and by far habistat Bayshore has the best service facility in Long Island George is the best service manager Ive ever dealt with he is the most efficient pleasurable person to work with and does the extra mile for everybody when he wasnt there Rudy was also a very kind and professional person to help out me when George wasnt there and Lewis is the most pleasurable person when you bring your car in for your appointment this facility in those three people should get rewards for everything they do and how they treat people with professionalism

The service manager George is beyond excellent but we can’t say the same for the mechanics. We’re staying away from purchasing another BMW as a result.

Perfect experienceGreat sales person , Larry !He walked me through the entire process with patience and knowledge . In addition , The pick up process and trade in were seamlessI highly recommend this dealership