Very disappointing... Not helpful at all.. Needed some adapters for a plumbing install, and wound up wasting almost an HOUR! With no help at all, after calling for someone in plumbing 3 TIMES!! So I just went down the road to Island Replacement Parts and Faucets. 5 minutes and I got exactly what I needed with intelligent, experienced advice! 5 stars to Island!!
Not as nice as a Lowes but infinitely better
Back garden section a bit of a mess when we visited, made it difficult to get what we needed. They always have what we are looking for.
Inconsiderate checkout woman, definitely had an attitude, in general floor people not helpful
I wouldn’t take a chance even shopping at Home Depot. They fail to tell you about their return policy which includes denying your refund over a store credit. It’s not stated any where on their website nor is it stated on their receipt. I’m glad we have other options to shop at for example lowes! So good luck shopping there!!! Talk about WASTING MONEY!! CANT WAIT YO CANCEL MY CREDIT CARDS
Easy to find what I was looking for, and checked out in 2min
Its hard to find people to help you and they have hardly anything to choose from when it comes to buying bathroom vanities talking about Lowes very limited choices and when you find something that you like they dont have it in the size you want.
I just want to thank everyone at the Bayshore Home Depot for all of their help. From Terri in Flooring that helped us decide on the product. Cynthia in service that helped get the guys to load 20 boxes into my truck. And I didnt get the names of the two guys that saved this an old guys back by using a fork lift to load 700 pounds of flooring.Thank you All!
Usually dont review big chain stores because they are all the same. But today was amazing. Owned a home for over 31 years and do most of the work myself. Today was the VERY first time an employee asked me if I needed help. He knew where in the store my items were. And then another employee helped with my last item.
I was given excellent help. The store was courteous and I received outstanding customer service.
My visit at Home Depot today is Awesome!!!👏🏾 The workers are very friendly and helpful! 😃
They were short on stock for what I needed in the electrical isle. They did have it a few days later. The store is generally well stocked.
Staff were very unprofessional and the store was a mess and very disorganized. Their prices were much higher than Lowes when I went. Very unhappy with my experience. On a positive note, they have larger selection than competitors.
I will never purchase an appliance from homedepot again! My washer arrived dented and with a busted pump. When I asked for an exchange, I was told I have to go through the manufacturers warranty and have them repair it. So basically you sold me a busted washer that needs repair. I never even got to use it!!!! I will file a claim with the BBB!!!
3 lazy employees who sat there staring at me while I got down on my hands and knees to try and pull out a heavy piece of wood, then lift it up to my cart by myself. All because they were clearly annoyed I was in the aisle they wanted to close off. Here is a clue fellas- it would have gone a lot quicker if you maybe offered to help your customer. Also, next time pleae do not try to push a customer out of the way when they are already trying hard to get out of your way. One saving grace was the kind cashier. If I could have made this purchase on Amazon I would have walked out. Show some respect losers.
Good place to buy your home equipment, tools, garden, and electrical items. Good prices to compete with other stores.
When your doing any projects at home, this is the place to go.
Nester at Bayshore NY HOME DEPOT WAS EXTREMELY HELPFUL IN HELPING US PICK UP OUR NEW VANITY. GREAT CUSTOMER SERVICE 👌
Had a Weber grill delivered, pre-assembled. I was supposed to sign for it to acknowledge delivery. They left it out in front of my house at 7am.
Absolutely awful customer service! I had to place a delivery from store to home for a special order and was told to call & ask for John to schedule this. I called 4 days in a row and was told each time that John would call me back that day. I never received a single call. I eventually spoke to someone who could schedule it for me. I received a confirmation that it was to arrive today between 6a-8p (a 14 hour window during which someone needed to be present). I called the store at 10a today for a more narrow window of delivery time. Initially they said the order didn’t exist and then said my delivery was cancelled. No one knows why this happened nor was I ever informed. I was then told by Josh & Alba that I would receive a phone call within an hour to reschedule it and determine what happened but no one ever did! I then went down to the store and asked to speak to a manager. The associate’s response was “I don’t know which manager is on”. Not an ounce of problem solving skills or initiative. Not even the ability to find out which manager is on shift. Absolutely awful service, up to and including the manager Jerry who was in the store but reportedly unable to assist us for the hour that I was waiting there at customer service trying to reschedule my delivery that was cancelled due to a “glitch in their system”. Now I know why the Bay Shore Lowe’s is always so busy. Their local competitor is a joke!
Just got out of Home Depot, the manager is a rude and unreasonable person that doesnt know how to speak to people. Wont be visiting again.
Never rent from this location! Unprofessional staff and aggressive managers makes me wonder why do I spend my money here.
Always have what Im looking for.
My favorite local pizza place. Try the sausage broccoli rabe pizza ;-)
Nice worker made our keys. He was very professional.
Day 2 hour in the store,half if this staff really needs to be fired for ghosting off during a transaction.
We were looking for plexiglass to cover a hidden oil tank in our basement. We were fortunate to run into a store associate named Louis Bravo who went above and beyond in helping us find just what we needed. He took his time to offer assistance and even led us to the product. Service like that is why we will be back.
Dont know where to begin with everything that went wrong. 1st we ordered a carpet back in the beginning of September 2020. The receipt stated it would be in by 09/28/20 by 09/30/20 I began calling to follow up and 2 out of the 3 times I was cut off and told by customer service that they would call me when it was in. The last time I called a gentleman gave me the number to the actual company and when I called them on 10/05 I was told they didnt have any order in their system. So I then called Home Depot back and no one knew what was going on. Finally got a call at the end of October stating the order never went through. The order was then submitted. Pickup was scheduled for 11/21. We got there and was told it would be a few minutes. A few minutes became over 2 hours. Customer service repeatedly stated there was no one available to bring down the carpet. They repeatedly paged management for about an hour and no manager ever came to assist. In conclusion the Bay Shore Home Depot needs to be visited by corporate to ensure that the workers are not managing themselves.
Their customer service is an oxymoron. Dated and archaic processes with no ability to critically think or act autonomously. I will never return to this Home Depot location and most certainly will be taking my business to Lowes, Ace Hardware or a local mom and pop hardware store. Their employees could not care less and are disengaged to the needs of the consumer.
Wasted 10 minutes on line getting 4 - 5/16 x 1 ¢47 cent carriage bolts because they arent individually tagged and cashier refused to use the barcode I took a picture of to make things easier. After many failed attempts she was finally able to read the small stamping on the bolts. Should have shopped locally on this one.
Everyone is always so helpful. David Velazquez was so helpful and escorted me to what I was looking for.
Decent place when they have stock items
The atmosphere was warm and welcoming and as far as orange vests go the one on its okay though thank God I know the store and I was able to help myself and my friend but other than that yeah it was fantastic thank you
Luv shopping here sometimes the staff is not too eager to help u or answer your questions.
The workers are so friendly and helpful
Very helpful this afternoon, needed wash for my wood shingles gentleman was very helpful in showing me which one is best too use. Thank you...
Came in not knowing a thing about painting. Judy in the paint dept not only helped me get everything I needed but also made sure I only bought what I needed. Also was very patient in my paint selection process. Moving to Bay Shore this month and definitely will be back for all my moving needs! Will definitely recommend. Thank you Judy!
Customer service / online pickup at this store is ON POINT. orders are ready when they say they are, and no issues with pulled product quality.
Because You can get done ✅...
Customer service was wonderful. Associates were polite and helpful. Signs were well places and store well-stocked. Online ordered but couldnt get anyone to answer for curbside pickup so had to go inside. Order was in locker but system never sent access code to gain access to order in locker. Home depot customer service associate was very nice and again very helpful.
Manager Lisa was very proffesional.and knowledgeable. 5 stars
Great place very clean . Costumer service quick convenient and out the door .
Disappointed. Looking for fittings to adjust sprinkler heads in my yard but found nothing!
Knowledgeable staff, in and out, boom boom.
Great works they help with my grill
Employees were very helpful.. store was clean and they had sanitizer stations all in front of the cashiers
Always find what i need
Staff always helpful in answering DIY questions.
I have never been to this Home Depot or any other Home Depot in Suffolk. I usually go to Brooklyn (erskine) ,Queens(aqueduct) or Nassau county ( green acres).This This Bayshore store was like a prop setting in a movie. It was crowded, plenty of parking and most of all a rep at the customer service/pickup desk asked if they could help me as soon as I walked in.This may seem like a big deal to most of you but if you have ever shopped in ZOOS I mentioned before you will appreciate my surprise.They had the hard to find item when I called to check availability and actually had to go to the aisle check to make sure they actually had it.They had them item waiting and 3 other people knew that we had called.The best Home Depot experience I’ve ever had, the best Home Depot I’ve ever been!
Its a Home Depot. Do you need to know more?
Great, the lines seemed to have calmed down. Shopping is easier but the employees need major training, at least in the lawn mower / hedge trimmer section. Couldnt answer one question. In addition, does lowes and Home depot have to close at the same exact time, cant one stay open at least an hour later????
It was great
Can never find anybody for help its like a hide. Yeah thats it
Never can get any help in this place
I wanna say thank you to 2 people who helped me requarding my purchases at Home depot , They where very efficient and very polite. It was nice going there and seeing that these 2 Love n know there jobs. JOB WELL DONE JOHN AND JAELA. BEST WISHES TO YOU BOTH AT HOME DEPOT.
Actually everything i asked for the worker knew
There werent enough people on the floor to help us and they were getting ready to close so we were leaving through a door other people went through and this woman sitting there started yelling at us. I asked what the problem and she pointed too or left and said we had to use the door down further. I said we were not buying anything and we saw other people leaving this was. She said we cant use that door and pointed again. So we turn left to go to the door and 4 more people are screaming at us. Saying we cant be back there. We werent anywhere near them. I said the woman in the chair said we cant go out that door and pointed this way. They are telling at us to go back and around When the door is right there. I live across the Hwy from there but I wont go back. We went to Lowes and got instant help found more then what we were looking for and were on our way home in less time then we spent at THD. Stress free.
Great place to shop for a variety of home improvement items, back yard barbeques and now Christmas trees, Christmas decor...give it a try..im sure you will find plenty of things youll like.
Very good worker helped me get what i needed and used self checkout. Whole trip was about 5 mins.
Stay out of politics! Im going to Lowes in the future.
Very congested but worker are kind and helpful
Pretty decent Home Depot, good gardening section. Everything you need for a DIYer. Although the store can be disheveled after the weekend or busy holidays. Not the cleanest or largest Home Depot. Ive never come away empty handed except when I was looking for toilet paper and paper towels recently 😉🙃
Service was NOT good Today!Im just going to say that today we went in to pick up some pretreated lumber and waited for help for 20 minutes...no one ever came!!! I called the manager and all they day was sorry...The service is very hit or miss but mostly miss. I can honestly say the same of Loews...I do better when I go to my mom and pop hardware store...Get it together Home Depot!!
Store was clean and help was there when I needed it. Will be switching from Bay Shore Lowes where it is impossible to find assistance!
My experience was wonderful
Superb place & amazing staff. Bought almost everything for my house from them. Had no problem in returns too.
Great to see the store open but more importantly everyone practicing proper protection.
Had what we needed to get the job done quickly
Ordered Online and Received My Item in a timely manner. The Home depot Cashier was super nice and knowledgeable.
This home depot use to be my home depot of choice - now you go in and you are given misinformation, or worse yet the I dont know answer and I had to go to Loews to get the right answer one time. The lack of knowledge and interest given by the employees is sad - I gave this store five tries before writing this - very disappointed
Walked into Home Depot today looking for a Non-Slip Rug Pad and Rocco made our experience amazing. Knowledgeable, respectful and professional. He went the extra mile. Thank you so much Rocco you were great today. 😀
Great staff very helpful.
They always have the best looking flowers in their nursery. I was able to get what I needed for my gardening.
After patiently waiting for about 20 minutes, I was lucky enough to get the attention of the lumber manager to get a few cuts made. As undesireable of a task that this seemed to be for the employee, we agreed that there would be a charge for the 10 cuts I needed. Standing at the saw with my lumber, I continued to wait as I observe the employee sweeping up. It became clear that sweeping up was more important than cutting my lumber for me. A frustrating experience.
Helpful staff. Easy to find what I was looking for and they are being very safe with Covid procedures
I came into the Bayshore Home Depot today at 5pm an hour before they closed to return items that I no longer needed. The second I rolled my cart to the return counter I was greeted with rolling eyes and an attitude. I understand during these times the workers are tired but I was disgusted how I was treated. I’m sorry I inconvenienced the workers by coming in so close to closing time but I am a first responder and I am unable to make it in at a earlier time. Home Depot needs to teach their workers how to treat other people and to understand they aren’t the only ones working during these difficult times.
Picked up some materials I needed for a diy project found some of on clearance
Waited a long time for help have to beg them to help us when the guy finally showed up he got an attitude
Great service
Always helpful
Great love this place. Always get everything I want and need. Service is amazing
It was a nice day & surprise it was a long lunge to get in. The wait wasnt that bad.
Near my house in and out easily bays not too crowded. I always found what I need
My experience in commack was horrible. Went to Bay Shore and was very pleased.. Excellent customer service.
Bayshore site..was looking for a tiller/cultivator. I spoke to three representatives..only one truly tried to find if they had any on display or on a rack. Other representatives said..sorry not my area. And I dont know etc.. This is the reason why I would prefer to shop at Lowes. They may or may not always know the answer but hey find someone who does..9/10 times.
Good store
Always is good sell in the store
Was a fast shopping experience
Always have what I needed
Always helpful & get what I need to get my projects done right👍
I love home depot becaused they very helpful custom service and very convenient.
Julio gave me good help with the laptop.
Went in for firewood and I really appreciated the guy who helped me out (his apron said his name was Leslie) its home Depot so I didnt expect that much going in but I loved how helpful he was.I told him how I was house sitting and needed more wood for the chimney and he gave me soooo much more information on what to look out for so I wouldnt bring smoke into the house and other things.
Quick in and out, found everything I needed and sales associates were very helpful.
Nice selection of tile. Displays made it easy to visualize how the tile looked down on the floor. Sales associates were not too helpful with design advise. I ended up buying my tile elsewhere.
Very helpful and friendly workers, not hard to get help.
More reasonable than Lowes