I called the service department hoping to find tires for my bike. They did not have them in stock. But Chelsea called their sister store Hammond and got both tires the same day and changed them out! My bike was washed and shining for my ride. Thank you Baton Rouge Harley-Davidson

I hope the NEW owner, Rumble On, will realize that thanks to previous owner & upper management, numerous customers whom were told We dont spend enough money there ! Well, I have spent plenty ENOUGHmoney at other dealerships since August 2017. Get rid of the baggage there!There are lots of great people who work there but previous owner & management doesnt appreciate them!

New owners.Had bad experience with old owners would sell you bike then not service it.Was very hesitant on stopping to look at bikes due to past experiences.Surprised the staff was nice and actually talked to you took time to show me bikes I was interested in.Needless to say I bought a bike and they will take care of you after the sale.Got my new ride and love it.

I needed an oil change on the fly to go on a long ride. Chelsea in the service department got me in and out in the EXPRESS lane! For fast maintenance I would definitely recommend coming here.

Brought my bike in for service. Outstanding service department. I was blown away by the customer service I received from the minute I walked in the door. Usually you don’t find this anymore. Chelsea assisted me and was more than helpful and did not try to “get over on me” just because I’m a female like most dealers/service departments do. I don’t usually come to this location as it’s out of my way, but I will definitely be coming here for all future needs. I also took a look around the retail store, I didn’t buy anything but I was spoken to by multiple friendly employees.

Not even BBB (Better Business Bureau) accredited! That should be all ya need to know! LOL

Amazing staff, knowledgeable, professional and not pushy. My husband and I visited several times and have yet to take the plunge, but thats changing soon! We always purchase some gear to add to our collection, so its time for the bike!The open road is definitely better than wearing a mask indoors, so thanks Covid for making this happen!

I want to thank Jayme for hooking me up with an awesome surprise box of goodies from Baton Rouge HD! I was passing through the area making my way to Fort Benning for work and called ahead to ask them to leave a poker chip outside because I’d be passing when they were closed. When a mixup lead to the chip being brought back inside, Jayme mailed the chip to me along with a bunch of surprises! Thank you so much for the big surprise! It made my day!! I hope to pass through when y’all are open so I can say thank you.

Jayme Roddy has been an amazing fit specialist. Always available for questions and an excellent attitude. Awesome experience. Thank you so much Jayme.

It pains me to even type this. Ive always loved everything about Harley Davidson.. until my experience at Baton Rouge Harley Davidson. They are inconsistent with their staff. Seems like anyone can get a job there. Id like to advise anyone to not purchase from here. Ive been compelled to switch to a INDIAN because of how terrible the service was. At lease I will be avoiding Harley Tax and a oil leak at 8000 miles. The dealership underwent massive changes and I hope for a turn around. God Bless

Awesome place and service. Talked with Jayme Roddy who was very helpful, polite, courteous and willing to help any way she could. Jayme is a real asset to your company.

Big time thanks to Mrs. Jayme Roddy for answering all my questions about the inventory, she was very kind, courteous and Knowledgeable on the information I was searching for. Thanks again.

So I came in to drop off some paper work for a friend and was totally brushed to the side. 1st red flag. When I finally was able to give the person I need to give paperwork he said is it all of it. 2nd red flag. Then while I was waiting looking around possibly for my self to buy a Harley no sales consultants got up and even asked a question for myself. I felt like no one cared about my time.

04-28-2021 I took my 2012 ultaclassic Harley Davidson in for a complete oil change and a dyno tune. When I got my bike back several days later, 05-05-2021 there is gouge marks on the side of my tour pack. My bike didn’t have at the time but 10,000 miles on it and it’s kept in a climate controlled building. Looks brand new. They took touch up paint and filled in the marks and buffed it. Still looked bad. Then they said they would order paint and fix it. The paint never came in, so I bought paint. Then they said the painter had been fired. They had and have no intention of doing the honorable thing, that any reputable business would have done, repair or replace part. Harley Davidson corporate has little or no control over these independently owned dealerships Baton Rouge and Hammond are owned by the same people and operated by the same general Manager. If you take your bike to a dealerships and something is damaged, stolen, or not repaired properly you depend on the honesty and honor of the people who own and operate the business to do the right thing. Taking them to court for 800.00 dollars cost more than the cost of the legal system and dishonest people know it. I see from the response from whoever responded to this review that out right deception is not out of there reach. You sir don’t tell the truth.THE REASON IM JUST NOW POSTING THIS IS BECAUSE IM A CHRISTIAN AND I TRY AND GIVE EVERYONE EVERY OPPORTUNITY TO DO TH RIGHT THING. BETWEEN THE WEATHER AND FEW DAYS YOUR OPEN, HERE WE ARE. IM MAD AT MYSELF FOR LISTENING TO YOUR MESS ALL THIS TIME.

Just wanted to give a shout out for Jayme roddy and her enthusiasm exhibited at my numerous visits to Baton Rouge Harley …several events I participated in including patriot tour she was always visible and friendly…it’s a blessing when we visit and get to talk with her …keep up the good spirit and we will see you again soon …battle of the bands and ride to Lenard skyward memorial🤪

Price advertised is NOT final price. They are offering a 500 for $4,399, they tried to charge me another $600+ for something called prep fee which is nothing more than an expensive wash... because in my point of view, that is something they should do on their own, in other words, they should inspect and know the status of the vehicle they are trying to sell... so the price of the bike was not $4399 but $4999... I tried to negotiate but they just ignored me, it was a total waste of time, they should state his hidden fee straight on the page they advertise the bike... what prep fee would you charge for a bike with only 190 miles?NOTE: Im not talking about the title, license, tax, etc fees... Im complaining about the extra invented fee, the prep fee.

My husband and I were looking to buy a motorcycle Jayme was so helpful When we decide to get a bike we hope Jayme will be there to help us decide which one is best for us I just want to tell Jayme how much we appreciate her taking time with us thank you so much

Jayme Roddy is extremely helpful. She always has a radiant smile and gives customers her full attention to make sure their visit to baton rouge harly is a great one

What a joke of a place.....professionalism is a joke here🤦‍♀️ from a dealership that gave us a huge hassle, so unapologetic, wow...To the owner that just replied... do not sit there and act like you did us a favor! We did NOT need to sell our bike. Your dealership was the one that reached out to us WANTING to buy it. Weve never gone anywhere else to try and sell it, so it wasnt no other dealership wouldnt or couldnt help us.... no it is not that Im just upset at my situation, its you as an entire business that upsets me and how you treated this entire situation! You have some nerve to not take any accountability for your negligence in the whole matter! You are the most unprofessional business we have ever dealt with. I see why everyone says to stay clear of your business!

Had my 1200 sportster for sale online for $4400. Karlee messaged me several times wanting to buy it. I told her the dealer would not give me close to what I was asking for. She said they would not low ball me. I can promise you the offer was so low that it would have offended anyone. And my bike was in great shape.

I went to BR Harley Davidson and had tons of help from Jayme Roddy, very knowledgeable and super helpful while I was there, I enjoyed working with her everytime I came to this location

I recently went to the Harley Davidson store to purchase my uncle some t-shirts! I am part of the LGBTQ+ and felt super judged and uncomfortable entering the store. I actually ended up not purchasing anything due to the fact that the sales people were rude as ever. They will not get any repeat business from me!!!!! Worst Harley Davidson experience Ive ever had! Will continue to do all my business in New Orleans even though it is a further drive.

Im darryl averett, I visited the harley shop today, the staff was great and was very friendly. The lady that waited on me was jaymie. She was very knowledgeable about the bikes and apparel. I will definitely be a returning happy customer, love the shirts I got. D.

This would be zero stars. There were no ladies clothing that said Baton Rouge, and very few anyway. Nothing in my wifes size, everything was huge. When I did find a shirt I wanted to buy, no one would ring us up. I had to holler to get anyones attention. They had to go find someone to do it. We waited a while, finally gave up and walked out. No one said a word to us as we were leaving. What a great way to lose customers. VERY disappointing!

Staff is very helpful and very knowledgeable of the bikes and the accessories or upgrades needed to customize your bike. It’s like coming home going to the dealership everyone is like family! I would rate higher if I could! Just stop in and see what I am talking about you will love the experience!

Great Harley dealership to stop at with very personal employees that are not pushy and or bug you after you leave.

I dont understand why pricing a bike is such a shell game. Why do we have to run my information before I even know a price? I spoke to Mr. John when I went in, super cool guy, really nice, ex-firefighter, appreciate you Mr.John. Sales manager gave him a price to offer me of about $5000 over MSRP. Cmon guys, most people research like crazy before they physically go into the store. End the games and post your prices online.

I usually don’t write reviews but this was worth sharing. I wanted to order a part so I called and spoke with someone in parts. This person informed me about the part and never once said this would be a final sale item. I thought just like anywhere else you buy parts you would be able to return an unused item with the original receipt. I ended up not needing the part and tried to return it and they would not accept it. It frustrates me that no one ever warned me before I purchased the part that it would be a final sale and if for some reason I did not need it or got the wrong thing, I could not return it!! I was planning on buying other parts and accessories from here but now this inconvenience has changed my mind. It would be one thing if it was a $50 part, but it was over $260 for this part. Once again, you would think they would work with you for the fact that they did not state that the part you are fixing to buy is non refundable. Pathetic.

Ive never encountered such appreciation for military service members than at this Harley! Manager was beyond helpful, too bad Im across the states now; would love for this to be my hometown Harley

Chelsea in the service department was very helpful.

Very snotty manager and wouldnt help me if he tried.

Cant say enough about how pleasant and easy Baton Rouge Harley Davidson made this purchase. No BS back and forth games between sales and management. No BS additional charges or scams. Straight up honesty and great customer service. It is the only time Ive ever walked out of a dealership of any kind (even after getting the deal I wanted) without wanting to throat punch someone. The next bike I buy.....there is no question it will be with Baton Rouge Harley.

Great place to meet new people and Hangout! Staff is so very helpful!

Bought a bike several years ago. Now, your gonna pay but it comes with top notch service after sale. Awesome guys

Clean dealership. Friendly staff. Made me feel welcome. Parts dept and motor clothes were lacking a lot compared to other dealerships Ive been to. Overall I had a good experience.

Great location. Nice selection and very knowledgeable staff. Recommend stopping at this location.

Myself and my family have purchased numerous Motorcycles from Baton Rouge Harley Davison over the last 24 years. We believe in purchasing local and supporting our local businesses and personal. The personal has changed over the years like all businesses will. However; the Southern Hospitality has not. Each customer will experience what they want to experience as they go on the journey to experience the Harley Davison way of life. Its not just a Motorcycle. So go in with a Good mind set and understand the Dealership has to turn a profit to make you feel good . They cant be Santa Claus to you and Cheap!Enjoy the Lifestyle,Chris, Kim & Family

Just bought our first Harley Davidson motorcycle. We couldnt have asked for a better experience. Everyone was so awesome! I would not hesitate to recommend them. Thanks H D of Baton Rouge!

Great HD Dealer. Great selection, outstanding customer service!

Run over and look at the bikes at Baton Rouge Harley, get a cup of coffee and a welcome smile from Jayme

Was a great first time visit there for me, and was thrilled that I saw Tara, who works in the motorclothes was there working... I originally saw her at another Harley store... Was a great experience... I was greeted as soon as I walked in by a gentleman. Great big store😎 And got really great deals on a couple of jackets🥰

Best Harley Davidson Ive ever been to! HUGE selection of bikes!

Nice girl, chatty and helpful. Low tree limb coming in in RV, scratch the hell out of our roof! But we were committed, could use parking for travelers.

I got the bike I wanted for a reasonable price. These guys are the real deal... honest and friendly.

I make a point to visit local Harleys when I travel to get a t shirt. This is a great Harley dealer, lots of bikes to check out and plenty of merchandise. Staff was friendly.

I am going on 72 years old, and this is my 4th Harley. The first was bought from a friend. The last 3 have been bought from Baton Rouge Harley Davidson. Bought bike Feb 3, 2021; Softail Standard 2021. The Harley shop did a Stage 1. Love the bike; 107 cubic inches. Beaux was salesman, and Jimmy Fontenot was the head salesman. The whole staff was awesome. Darrel was in service dept, and Rob was the mechanic. I have been riding for 58 years; have both complete shoulder replacements. Couldnt handle not having a another bike. It was a very pleasant experience dealing with this shop. I dont want to leave anyone out, so Ill just say I would highly recommend Baton Rouge Harley Davidson when you buy your next Harley.

Great service love my new harley

Baton Rouge Harley Davidson’s staff are awesome. I am taken care of in Motorcycle sales, motor clothes, parts and in service.

Good service, the staff very helpful answer any/all questions & concerns you have. I like how they check on your after purchase to ensure you are satisfied period.

Jamie is the best over at Harley Davidson in Baton Rouge!

Beaux was fabulous. The entire staff is super knowledgeable and super friendly!

Great customer service and family like manners love these guys

Not a lot of shirts to choose from but very friendly staff

Great Bike at a great price. Fast and friendly service.

Sales staff very good

Now you know Im a bike it and I love motorcycle so you know Harley got a good review from me

My mom,dad & I went shopping & the salesperson TARA helped us & she was AWESOME very informative very helpful with everything we were looking for her personality is so up beat cheerful & she has a beautiful smile yall definitely need to go shop @Harley Davidson of baton rouge ...

Absolute best Harley, or any other brand for that matter, dealer in the state of Louisiana! I was looking for a rare flat head, and they had it! No one else took me serious! Thanks BRHD !

Great staff friendly and not pushy about making you buy it now. willing to listen an offer suggestion and option. took all the time i wanted and explained even silly questions. since i am new to the harley experience i had quite a few.cant say enough about this place and how they truly understand customer service when comes to the purchasing process

Jayme Roddy

Had a much better experience this time than Ive had in the past. Lynard is a cool cat and did everything he could to make my visit a great one. He did an excellent job helping me pick out the right bike for me. Lynard and the finance team and Lee made it possible for me to get on a brand new 2018 Roadglide.

Every one was super friendly, and informative

Great customer service. Definitely I keep visiting them to get my Harley Davidson stuff

Look yall, Darren, Mark, and Darryl at BRHD has and are doing a fantastic job winning me back. These guys truly rock. Im blessed to have the service department taking care of my Breakout. The service and prices are fantastic. Im happy with how Ive been treated and enjoyed the professionalism they display with everyone upon entering the SD.Thanks BRHD

Great sales staff ...Roll on Jesse. ...

Fantastic crew. Very welcoming and helpful

Great friendly service excellent prices something for everyone even including animals

Very friendly and knowledgable staff. Will go out of their way to help you

Was purchasing an 09’ Road King and found a better deal at another dealership. Baton Rouge charged me the whole down payment $1,000 for restocking fee. Ridiculous!! Sure a couple hundred bus LS but not a grand!!!Then they charged $100 shop fee for a handlebar swap on a two yr old bike.Stay away!!!

**BUYER BEWARE**I attempted to purchase a bike from this dealership. I had went through the entire buying process, got approved for financing, and overnighted my deposit check to them. The next day, I had not heard anything from the Sales or Finance Teams. I called the dealership, they notified me that the bike I was trying to purchase was sold that morning AFTER I HAD FINANCING APPROVED AND DEPOSIT WAS SENT TO THEM. When inquiring about this issue all anyone can tell me is that it was a simple case of miscommunication. They will not work with me on similar priced bikes. I recommend not working with this dealer.

Bike prices are a little high, but the dealership has a great staff. Everyone makes you feel at home while you’re here. They have some event almost every weekend and any and all riders are always welcome, pretty good selection of parts and clothing. Watch getting in and out of here, Seigan lane is a racetrack with the 4 wheel idiots.

Going buy me a bike someday

The lady that was helping us on the floor was really nice! She told us the shirts were buy one get one free. As long as they had their logo on it. We picked our shirts and showed it to her she said that count as the buy on get one free! Well we went to the cashier and we ended paying full price for both. We told him what the lady told us he wasn’t having it. He just kept saying no and didnt offer to even speak with the lady. We just paid and left. It was really nice looking inside tho. And the parts department did a lot to help my husband with his bike.

My bike was dropped off for a safety inspection. The staff was very friendly and took the time to understand why I was requesting this. The inspection was so thorough they caught many problems I did not know existed. This was not a quick once over. When I got the bike back it ran like it did when the motor was fresh. All my problems were corrected. Terri, at the service counter, is always smiling and obviously enjoys her job. I would highly recommend this dealer for service. And with my limited interactions with sales and parts I can predict that my experiences with the dealer as a whole will be the same.

I cant thank these guys enough. I rode in from Miami and realized my rear tire was shot. They gave me a GREAT deal on a set of new tires, fixed my left grip and wasked my bike. Great service and staff.

Service department told me they can not change the settings for my fog lamps to stay on with my high beam.HOWEVER,MIKE BRUNO HARLEY DAVIDSONwas able to do it with no problem.The main question I have is did the person I speak to lie to me or is he incompetent. Either way I dont want a moron or a liar touching my motorcycle.

Wonderful experience,excellent bike selection. Knowledgeable staff. Process was pain free. Page and Cliff put us in our dream bike. Answered all our questions with professionalism and patience. Even enjoyed us bringing our little one with us.

Best its been in a long time. I use to go to Harley with my uncle when I was younger and I loved it. The people were friendly and it just had that classic biker atmosphere. Then the employees started to only care about sales and not about their customers. During this holiday season I decided to go back and see what all had changed and let me tell you Im glad that I did. I was helped by a young girl from motor clothes named Nicole. She was super sweet and very helpful. Id definitely recommend this store to anyone.

The staff at BR HD are awesome! I went in thinking nothing could be done for me, but left with the bike I wanted and more! I am definitely a happy customer!! I recommend anyone that is interested in buying a bike, you come in and see what they can do for you! They bend over backwards to do what they can to get you on the bike of your dreams. They even have a department that calls to make sure everything went well!! I just loved the experience all around! I definitely will be back!!

Spent some time with Perry and Leonard trying to work a deal on a 2016 Fatboy. Even though I couldnt do the deal, they understood and went out of their way to try and accommodate me on the purchase. Outstanding experience in my book. Very professional staff. I noticed the Under New Management sign. I cant speak for the old management regime, but the ones I encountered were excellent.

Boyfriend and I went to buy a helmet and after about 10 mins had a person asking us about the bikes. We looked around and asked HOW MUCH a bike was, still no intentions of buying one, and next thing we knew we were in an office being told we were buying it. My boyfriend said multiple times he didn’t want the bike and was told every time that it was too late, yet no payment had even been made. AFTER signing all the papers we were then told the warranty that was supposed to be included, was not and would be an extra $600 on a separate payment. Reluctantly, we took the bike home and less than 24 hours later returned and talked to a general manager who said he did not believe we were lied too, or pressured into buying the bike and the only thing he would do was try to resell the bike (screw someone else). It didn’t sell so we went back to get it and while driving down the interstate one of the saddle bags flew off. Thankfully after cheating us out of $16,000, they were generous enough to order the $500 saddle bag, on them. But I wouldn’t be surprised to see that offer go away after leaving this review. it’s a shame that grown men would prey on a young couple like that, but hopefully anyone who reads this will think twice before going here.

Rob in service rocks! My wife and I were on vacation and decided to trade bikes. We were treated well by everyone that we met in the store. It was a good experience. The 5 star rating is for the service that we received from Daryl as he lined everything out for us so that we could get back on the road. Rob in the service department is awesome! The only thing wrong with him is that he is not in Tennessee to take care of my bike. Rob provided by far the best service that I have ever received in a Harley shop. Thanks Rob!

Very nice, clean open isles and some great deals. Was greeted by Jessie Adams who.was very polite and happy to help pick us anyway we needed. Thanks.Jessie.

I have been associated with BR Harley since 2013. I just purchased my 4th bike this past November--a 2018 Heritage with the Milwaukee 8 - 114. LORD I LOVE THIS 4TH BIKE!! I selected every employee name because I know ALL of them. I have dealt with every employee in one way or another in the past. I believe I have an excellent basis for making this review. Is BR Harley perfect? Certainly not but NO Harley dealership is perfect. It is impossible for a dealership to be perfect every time you walk in the door. There have been times in the past when I was really upset with one thing or another and walked out cursing the dealership and all the employees but those were isolated instances. The real question is how do I feel in general? I am well aware there have been some past problems with the dealership GM which has hurt the BR Harley reputation. I can truthfully say, however, I have met and carefully observed the current GM, and I am convinced he has the dealership moving in the right direction. I have seen several employees return to BR Harley who previously left because of GM problems. This speaks volumes in itself. In addition, because I know the employees so well many are more than willing to speak honestly to me about the dealership and any problems. Recently the scuttlebutt has been very positive, and I have noted a noted a significant positive change in employee demeanor. For the reasons above, I give BR Harley a 4 Star rating. Naturally, some will say why not 5 stars if I am so favorable? Simple--I said BR Harley is not perfect but it IS moving in the right direction. I fully expect, however, the day will soon come when I give it 5 Stars.

Awesome and friendly people

The people here were real friendly and very very helpful

I love working here!

Have always had great service with a friendly person. Go there each time I come to town.

Seems they are so busy trying to get new customers, they forget about keeping existing ones. Although there are some good people there, (I blame management), I wasn’t happy with rip off service plan purchased with my 17 Road king nor the service department, where my bike spent way too many nights. They might not have enough technicians. I feltlike my bike (and me) was low priority, so I bought my new bike and service plan elsewhere.. Longer drive, but happy so far. My new dealership seems to appreciate my business.n

I love my ladies in the Harley Davidson apparel shop. Amanda, Nicole and Shelby have taken such great care of me since before I came in here to buy my bike. They recognize me and always make me feel welcome when I come in. Its great to come to a place where you feel like family!

Love this place. Have meet some really awesome people there. Motor clothes dept is amazing especially the great customer service provided by Amanda Holden!! You should definitely visit her to stock up on all your riding accessories and needs!

Always greeted with warm friendly good customer service here!

Nicest people ever, working in here. Helped me with my bike

I can begin to tell you how great the people are over Baton Rouge Harley Davidson... I was ravelling through town from Houston and had some bike problems and stopped at this wonderful place. The service department is top notch, seeing the frustration on my face they immediately took over and got us(New Nation MC., Brazoria CO, Tx) back on the road quickly!If your bike is in of service trust me Baton rouge Harley Davidson is the place to go or if you are in the market for a new bike their sales staff is friendly and courteous I positive they will treat your right!Thanks guys you are number 1 in my book!

While we had a pleasant experience with the staff in the back of the store (one lady was great in showing my son a helmet and all of its features) and at the back counter (the guy was helpful in finding parts for my dad). The sales people up front were like a pack of wild dogs on a fresh piece of meat when we walked in and during our whole visit.

As Harley dealerships go this one was about average. However what stood out from so many others was their incredible sales staff members. A comfortable rest stop along lifes journey. ~V.

I purchased a Harley from Baton Rouge Harley and have found that every time I go into this store they seem to have the most helpful sales staff, the friendliest finance staff.. And extremely knowledgable service staff.. I would have no problem purchaseing another motorcycle from Baton Rouge Harley... Pamela Price

They need to have someone who is knowledgable about Harley parts and what is in their department. There was one girl there who did not even ask if I needed assistance when it was obvious I did. I waited until she was off the phone then had to ask her. She didnt appear to know anything. Granted, maybe shes new? (we all have to start somewhere). Its not right to her or any of your potential customers to not have decent service. On the flip side, although I wasnt asked if I needed assistance with anything (not even approached) in the apparel department, when I did make my way to the counter the lady there was very friendly and helpful.

Its Harley. What else do you need to know !!!

Horrible service department. Bike was there just a little over 5 months. They kept giving me the run around about when my bike will be ready. It was there so long they actually closed out the ticket and reopen to make it look like the bike was there only over a month. But really if they think a month is a good time to show in there system for a bike being there something is really wrong with there services dept. They will not follow up with you so you can forget that completely. You will have to call them. Be advise take your bike else were to get services work cause at Baton rouge Harley Davidson you will not get great customer services from the service dept. Im sure the sales side is awesome because they want the sale but the after the sale trust the services is completely shame. Be advise I have never wrote a bad review on any business in my life because I know things happen. But this place of business is unbelievable.