They were so polite and very helpful. I would highly recommend this location. You are treated like family !

TARSHIA was wonderful she help me set up my new iPhone 13 and answered all the questions I I needed to know without any hesitation. Wonderful person

They are not even open yet! Maybe shouldnt pretend like they are. How about adding a sign to the already 6 on the door open September 20th

Tarshia made our visit so very pleasant and easy! Very professional, knowledgeable, and easy to talk to. Thank you!

Best service ever I will never go anywhere else for my cellular needs.

Saturday 7/31/21 around 1pm zero stars if possible. Women working was Rude and actually tried to get us to go to a corporate store. Woesye expevwr.

THESE ARE THE RUDEST LAZIEST PEOPLE ON THE FACE OF THE PLANET!!! They didnt even try to help us. We came to start a new account with Verizon they barely wanted to talk to us about the phones told us it would be $70 for both of us to get on the plan but its $70 per person. Unfortunately my husband dropped the phone and we had to make a claim to get a new one. The Verizon rep told us we had almost a month to bring back the phone. But the store said they wouldnt take it back because its been 14 days. I had no idea this wasnt actually a verizon store. Never would have bought it if I had realized it was. If you look up the definition of poor service you will see a picture of these people!!!!

Called 4 times to get someone on the phone and no one would answer phone. Store suppose to close at 8, get to store at 7:01, doors locked and says they close at 7.

Excellent customer service. I was in and out in less than 10 minutes. Very friendly staff and willing to help

Not open don’t waste your time!!

Every time me and my dad go in there, Alana is always so nice and welcoming and helpful! I got to know her a little this last time and she’s awesome! Doesn’t try to push things we don’t want on us either. We also witnessed her train another associate and she is very attentive and involved and cares about what she’s doing.

Tarshia was extremely helpful and professional.

Very nice and helpful the employee did a wonderful job

Waited an hour for Costumer repasenative to acknowledge i even Existed, no greeting upon entry and after paitently waiting for an entire hour I A VERIZON WIRELESS CUSTOMER was informed they had no sim cards available, only 5G said the VERIZON representative,...I drove across the street to best buy where the VERIZON wireless rep gave me a sim I returned to store for activation of phone ,two hours have passed and no phone still.. When informed i did her job of getting me the proper sim card The VERIZON representative, asked for the card that came with sim,so she could Ascertain that I purchased this item and did not steal it After providing information she required And she saw that it was not stolen She did not activate phone instead VERIZON representative was more concerned with what looked like her husband or boyfriend, ( This is only an assumption) I do not know if it is fact but typically if you are just a customer you do not discuss what you are eating that night together with the Verizon representative ... And I might add This is the same customer who at this point was at her desk for 2 hours getting what looked to be help with a Bluetooth set of headphones... We have for phones with Verizon wireless And this is hell we were treated.yesterday

Our service representative was friendly and polite. She helped us make a good decision on a phone to fit our budget. The store was clean and organized.

Verizon stores need to provide more staff. One staff member cannot service the city of Baton Rouge. We had an appointment (for an issue that couldn’t be taken care of online or over the phone per Verizon) at 10am. At 11:23 am the one employee was still servicing the same customer ahead of us and 9 customers were backed up in the store by that point. Not a real swift idea to allow staff to take off on a Saturday. The poor employee was apologetic but we had to walk out. Perhaps ALL customers should have appointments if Verizon is unable to provide adequate staffing during Covid. Not organized.

Sharell was very kind, patient, and knowledge. She happened to be the only one working and the place was pretty popular, she managed to keep all customers satisfied!

Alanna was super sweet and helpful. My visit was fast and easy. Im already happy that I switched over from sprint. Thank you!

Made the swap to Verizon and met this wonderful woman, Alayna, who went above and beyond to explain what I was getting into.(discounts and ect.) She was very knowledgeable and was able to bounce in-between multiple customers to facilitate their needs. One hell of an employee you guys have. I will forever return with my business. 10/10

Polite and professional! CSR knowledgeable and patient while transferring data and explaining features of the new phone.

Very friendly service. Would definitely go back.Purchased glass for my iPhone screen. . She put the new one on for me and explained about the different choices.

Alayna was very friendly, helpful, informative, and professional. By far the BEST customer service experience ever!!!! 5 stars

OMG! Best service in the manager. She knew wht needed and so helpful....

The staff is super friendly, and they helped me get a phone after my last one suffered a tragic end

It was a very good experience,especially since the lockdown.my sales person was very helpful and knowledgeable.

The rating i left is due to your services that I thought i would have been more of a priority as a Verizon Customer.

She was so helpful and everything was quick and easy

Alayna, the manager, was super helpful today! She is so friendly and took time to investigate the problem with my phone, gave me options, and found the best price for me! Her customer service skills are the best Ive experienced in a very long time! Renee B.

Great experience. Very knowledgeable & courteous. Its been a while since I have seen a team with this level of customer service skills acting with a sense of urgency. Great job guys!

Sooooo, visited this location for the second time. The first visit was awesome, Bradley and Rikki were so helpful, thank you both. Then, on my second visit, I met Erick. Amazing, connection. We literally had church. The best vendor visit I have ever had. Great service. So glad I made the switch to Verizon.

Excellent service and informative exchange

Erick helped me and it was a wonderful experience! Service was wonderful and easy! And he helped us get the best deal possible :)

Verizon did me wrong 2 times. Be careful. I couldnt do anything due 2 contract.

Only one person was working, she needed help with the customers.Other customers sat and waited. I left after awhile. Ill go to another Verizon. She did mention that someone was getting trained next week.

Eric is the man. He hooked it up with knowledge and was very helpful, especially with the tips on the best way to get the most out of the promos offered. Absolutely earned a long time customer!!

Everytime Ive gone to this store since theyve opened. Very friendly, great customer service. Always have a solution to my phone needs. Great management.

Props to Erick Crew at this location in Baton Rouge.Cellular Sales, a Verizon affiliate in St. Tammany which is not associated with this store, duped me into purchasing a new phone when it wasn’t warranted. The new device was returned next day after their “mistake”, sordid as it was, yet for over a month including hours worth of store visits and phone calls to upper management, my plan continued to reflect a new phone contract and I was billed as such. Desperate for a resolution, as the regional manager for Cellular Sales proved to be all talk and no action, I happened upon this location where Erick Crew stepped to the plate and singlehandedly corrected the issue within a few hours. At no benefit to himself, while losing a handful of walk-in customers, Mr. Crew made phone call after phone call to help me resolve my issue.This is the sort of leadership, integrity, and awareness that a customer should expect. Promote this guy now!

Amazing Experience! Erick and Megan helped me make the much needed switch and took care of everything that i needed! Thank you again!

I have gotten real good service here. I would recommend this place to anyone

Erick, at this location was extremely helpful & had the best customer service ever! He was very good at multitasking & had a wonderful personality!

The only verizon outlet that I will ever use, the staff and manager are a great team, very friendly, knowledgable and helpful. Ive witnessed them going out of their way to help correct problems customers have encountered at other stores.

The little lady here is great. The help me with my phone a.d charge me nothing. I am a technology challenged old woman.

Erick Crew and Rikki McDonald;Did very good job at explaining everything. Good customer service👌🏾👌🏾👌🏾👌🏾

The Russell Version Team at the Millersville location epitomizes Customer Service.Patience, professional, and knowledgable.

Excellent service.

Knowledgeable staff and great experience in this store. Personal customer service with a smile.

Really made me wonder why I’ve stayed with AT&T for so long...

Erick Crew is one of the best cell phone agents that I’ve met👌🏾👌🏾👌🏾🔥

Bait and switch!!!We were quoted one price, after all papers were signed phones(2) were working, and we got up from the desk to leave...he says oh, I made a mistake...your monthly payment is now 30 dollars more a month. Dont go unless you want to be screwed.

Erick was wonderful getting my new account account and phone activated!!! Definitely must visit this location!!!

Eric was so amazing. My family asked so much of him and he delivered above and beyond what is expected. He not only got my fiancée’s family new phones and account set up, but he helped me transfer to my own account apart from my parents and added my fiancée my account, changed everyone over from ATT to Verizon with no hiccups, set up everyone’s cases and screen protectors, transferred everyone’s content over (as much as he could today), and he stayed late. I know that I can definitely rely on Eric should I ever need anything from Verizon.

Wow... Came in off the street with a brand new phone not bought there and Megan helped me. In two words: TOTAL EXCELLENCE. I cant say enough how great she helped me out. I will be telling my friends about this location for sure.

Lifesaver excellent listener and knowledgeable

The store manager lacks in the understanding of what true customer appreciation really is and definately has a chip on his shoulder.

Eric was really nice and stayed after closing time just to make sure we understood everything and to get both of our new phones updated and everything. So thank you Eric!

Very helpful!! And didn’t have to wait long

I can agree with the other review. The manager definitely has a chip on his shoulder.

Really great customer service manager was awesome

Millerville rd manager went above and beyond duty to get me the right phone for me and get it setup with all info from old phone

Awesome customer service.

Erick was very helpful!

ZERO system for customer service. Avoid this location.

These people are extremely rude, unprofessional, and ugly. Dont buy from them. Calling BBB.

Ignored

Helpful and courteous

Excellent service

Great service