I needed to redo all the floors in a 20 year old home in order to sell. The guys at Design Depot were great. We were looking for economical solution that would give my house a fresh look. Kyle helped us pick out great looking wood floors and carpet. They knew time was of the essence and stayed on my painter to get his butt in gear. As soon as painter was done Kyles installers were in and out and the floors looked amazing. House went on the market and closed for asking price in 45 days.Couldnt have had a better experience.

I hired Design Depot (Flooring Depot) to install porcelain tile throughout my house. I explained that I wanted to do 80% of my house then do some bathroom renovations and have them come finish up after the renovations were done. The sales people assured me that they do that all the time and that it would be no problem.The initial install went fine except for having to hear the installer complain most of the time. During the initial install I had to get three of the tiles replaced due to the installer repeating the tile pattern which made for an eye sore, not a big problem. The real problems came when I had to try to get them back out to finish the work. My wife called to schedule them to come out 3 times without them returning her phone call before I got involved. I called approximately 3 more times without them returning my phone call. I then decided to call the person who works for Design Depot an actually installed the tile. He answered but informed me that someone else would have to finish my work because he quit installing tile. I asked him if he could call Kyle (the owner) for me and he wouldnt. I called approximately 4 more times over the following few weeks with the same answer, Kyle is out right now can I leave him a message? No one will return my phone call and I still havent heard back from Design Depot. DO NOT USE THIS COMPANY!! They do not care about their customers. Even if you have to pay a little extra to have better customer service it is well worth it.it.UPDATE:I finally got in touch with Kyle on 7/18/17. Instead of offering an apology for not getting in touch with us, he called me and my wife “Liars”. He said one of his employees called my wife which was absolutely not true. He called us petty for making this review which he must have seen before I called. He said he would not complete our tile and offered to pay us back for any work that we paid for that had not been performed. He then ended the conversation by hanging up on me. This was not a disgruntled employee; this was the owner of the company, Kyle. Read his other reviews, this is business as usual for him.

Kyle worked with us on pricing for upcoming projects and was very responsive. Shipment came in on time and Ashton did a great job of follow up to help us pick up our order early. :)

I had the displeasure of doing business with The Flooring Depot in Baton Rouge, and would like to share the experience in an effort to save others from the nightmares associated with dealing with Flooring Depot.In my experience, The Flooring Depot has the absolute worst customer service, and is the most unprofessional company, that I have ever encountered.During the sales process the salesperson seemed very polite and knowledgeable. As a result of the initial meeting, I thought this was a quality company that I would enjoy doing business with; therefore I had contracted with The Flooring Depot to install laminate, carpet, and tile at my home.However, The Flooring Depots professionalism, courtesy levels, and demeanor drastically changed after Flooring Depot received payment.After installation there were several issues: the installation crew had not installed all of the transition pieces between the laminate & tile floor sections; the crew had removed closet doors during the carpet installation and did not reinstall them; there were multiple tile issues (raised tiles, cracked grout, etc.); and the crew had left stickers, from the boxes of flooring materials, stuck to the walls in the home.Over the course of several weeks, I politely attempted to seek resolution to the issues by contacting The Flooring Depot through phone calls, filling out their website contact form, and even physically visiting their store numerous times.During my attempts to reach resolution to my issues, I was consistently met with the same response, that I would need to talk to Kyle (Marshall Kyle Edenfield; the owner).Each time I contacted The Flooring Depot, I would receive a near endless stream of excuses (Kyle is out to lunch, Kyle has already gone home for the day). I would leave my name & number, again and again; and inevitably I would never by contacted by Kyle, nor anyone from the company.Apalled at having receiving such poor service I did some additional investigation (unfortunately after-the-fact). I discovered that I am not alone in my experiences. The Flooring Depot has overwhelmingly negative reviews on Yelp, the Better Business Bureau (BBB), Yellow Pages (YP), CitySearch, and Angies List. Nearly every one of the reviews cites the exact same problems…poor customer service, incomplete jobs, staff not being available & never returning calls, removal of doors for installation & not replacing them when done, poor quality work; the list goes on and on!I highly advise that you look at the Flooring Depots reviews around the Internet, this is not an isolated incident for them.Absolutely avoid The Flooring Depot!

Best prices in Baton Rouge. saved $1150.00 on my install over three other locations

Very helpful and nice

Small kinda dirty showroom wasn’t impressed.

Meh

Great

Excellent site, recommended 100%