Abby M. helped me so much. She was sweet and extremely pleasant. It took her no time to take care of me. I will recommend her to others for sure. Thank you!!!

We have a business account. We’ve been in the store for an hour and forty minutes so far trying to exchange a jet pack for a wireless home phone because THEY gave us the wrong device to start with. At first the sales rep said it was past “the 14-day return window” and they couldn’t return it. I asked for a manager, she came out and tried the same line. Said she had talked to the home office and it couldn’t be returned. I asked where the home office for Russell Cellular was and was told Battlefield, Missouri. I asked the manager to give me the number for the highest ranking person at the home office. Asked her to write it on my paperwork. She said ok, then both she and the sales rep disappeared again behind the door. When they came back out, they had a wireless home phone and were going to try to exchange it for us. The manager then dumped it all back on the sales rep and she is trying to figure out how to do a simple exchange. Manager has disappeared and is not helping at all. Sales rep says the system is new and “no one” knows how to do this. She is now on the phone with Verizon customer support trying to get them to process the exchange. We are approaching 2 full hours in the store for a simple exchange. To say the service has been DREADFUL and that this has been one of the worst customer service experiences in my 50 years on this earth would be.a GROSS UNDERSTATEMENT and do a disservice to those who just give bad service! This is beyond bad. I’m out of adjectives!!!

The lady who waited on me was warm and friendly. She was efficient and got everything done in very little time. It was a great experience and I love my new phone.Milli Lewis

Excellent experience for me.Another customer was waiting on Daniel to help him.He was told Daniel was smoking and would be right with him well after 30 mlnutes I finally completed my purchase but Still no Daniel. Felt sorry for this customer.Again my experience was excellent.

Always so helpful, regardless of how long it takes. The staff is knowledgeable and kind.

Finally a professional phone guy in Batesville AR. Daniel at the Verizon cell phone store in Batesville AR. Took my 15 yrs old MotoZ That was slow, sluggish and dim! I went in to the Verizon accessories shop next to Walmart and gave him my phone I asked Daniel if it was worth salvaging, he said if you will leave it overnight I see what I can do. I said sure Ill be back in the morning. WelI went back next day carrieng a Baggie for the part s he looked up and just a moment and Ill get your phone. I cant believe it now it looks new and is working like a well oiled supercomputer, way to go Daniel, and the young lady helping in there really has a lot of satisfied customer s

Abby made what could have been a seriously stressful situation very easy and pleasant....and dare I say, fun! I came in with an issue with my bill, and she managed everything so well. I could not have been any happier with my experience! Abby is the best!

Abby and Daniel were super helpful. 10/10 would recommend.

Ted went above and beyond to help us get changed back over to Verizon service. Highly recommend this office in Batesville.

Ted was extremely helpful and patient. Made sure everything worked as it should before I left the store.

I dealt with three different people over three trips to get my new phone. The first lady (Sami I believe) was fantastic. She was laid-back, helpful, and really nice. She helped me decide on the phone to choose. When I came to set it up, Id hoped shed be working again, but I ended up with Tyler, who was also fantastic. He talked me through all the deals and helped me decide on how to get best offer that worked for me. We had to order my phone, so I came back today and started the process with Daniel, who was just as great. He passed me over to Tyler since he set it up originally, and we got it all taken care of on a timely manner. Couldnt have asked for a better experience.

Everything went so smoothly and the customer service couldn’t have been better. I will be continuing to do all my business at this store. Sammi and Abby are absolutely fantastic people. Thank you so much for helping me!

Daniel was helpful, informative and patient at both of our visits.

Sami was amazing she did awesome she answered all the questions we had in a very friendly manner I would recommend her and the Russell wireless to everyone

Quick, efficient service provided by a very polite and capable young lady. I was quite impressed and totally satisfied.

The consultant did not know the Sim card could be switched to the new phone from the old.She did not inform us our bill would increase $35/ month with the new Samsung phone.Charged us a $25 set up fee after we told her to switch SIM card and none of the info switched over, that is another step.We wanted to pay the bill in full but she said we could not it was to be financed.Never Ever use Russell Cellular in Batesville, AR.

My husband had problems getting text on his phone . We went to the Verizon store . The first guy was nice but he gave us to tex support..We waited on my husband phone finally got someone. Then we wave at Dave really supper nice and he seem to know what he was doing.it was about 20 minutes He and the tex support guy got it done. Thank you Dave doing a great job. So if you need any help at the Verizon store ask for Dave.

Horrible, fails to honor account discounts in accordance with your verizon contract. Shady promos. The owner is not worried about its customers. Just making money.To be clear I have a business account. Im supposed to get a discount on certain purchases but they only honor half the amount its supposed to be.UPDATE:The response doesnt help anything. They still are not honoring the discounts verizon grants business users.

Love our locally owned Verizon store, always get the best service and they are so knowledgeable about any service you might need..Tyler always knows how to fix any problem I might be having or showing me how to fix it myself..

Was a Great Experience getting my phone made it easy to transfer all my things over to the new phone and made a fast timely manner..

My salesclerk was excellent. I believe it was the best experience I have ever had at the store! And that is saying a lot because I always get good service

The sweet lady who waited on us was absolutely wonderful. I’m old. She was very patient. Even offered to go to car for my sister who broke her him. She is the type of person I want to deal with.

Wasted an entire day off to pick up a new phone that this store was supposed to send to the Heber Springs store only to receive a phone call saying the Manager forgot to send the phone. Thanks alot Batesville Verizon!

It took a while because they were very busy thats showing they know what there doing and very friendly. Great job

Tyler was very helpful with everything. I helped me pick out devices and was knowledgeable about them and the plans offered. Pleasant personality and eager to help.

I requested a Samsung fast charger and was supplied with a charger of a different brand.

Sami (and the others) is a rock star! Shes been knowledgeable, personable, fun and quick to help problem solve.

Its changed to Russell cellular now. Bought my wife a new phone got talked into changing bill was supposed to be the same as it was. Look at my bill it has went up over $150 I know part of it was from the phone which was supposed to be 33 a month. Nope it is $44. So many lies from what I can tell so far. Now its time to go fight with Verizon tomorrow and possibly leave the company for good. We will see what happens maybe my rating will change afterwards we will see. I have to edit my review. Finally got everything fixed through Verizon wireless. Took me quite a few tries to finally get it. There was a bit of misinformation on things but after changing things around it has went to the way I was told it would be. This is part ofthe salesmans fault and also a lot of Verizon wireless fault. I should only have to call one time it took about 7 calls and me finally getting rude to get all of the extra charges taken off. Tried using excuses such as its prorated that is why. I explained my bill was exactly the same so even if it is prorated it should be the exact same. Not 170 extra. As I said after 7 calls and me finally getting rude they fixed it. Also Russell cellular charges $30 and Verizon charges $40 so 70 extra dollars to buy a phone through them where if you buy it direct it cost nothing extra to set it up. Ill change it to 3 stars though since Im still disappointed in what it took, but it did get fixed time spent total around 4 hours on phone and probably 15 gallons of fuel spent for Verizons fault!

Great customer service, she definitely made sure I got the best deal on my new phone!

Sami was awesome as was the young lady helping her. Truly great service!!!

Very nice and friendly and would go back there again

Russel cellular was awesome see Cassandra when you go in!!!

The staff was very nice and efficient!

Seriously some of the nicest people you will ever meet!

Abby was a delightful person that knew what she was doing.

Excellent help. Curbside order of new phone.

Sami was friendly, professional, and thorough. She took care of all my cellular needs!

Was super busy but took time to be helpful and was really nice

Friendly staff. Very helpful, kind, knowledge, and patient.

Loved the service, couldnt have been any better 👍

This was my 1st visit here. I was very impressed, from the immediate great customer service, to the friendliness of the staff, to the cleanliness of the store. Within minutes I had bought a phone & changed from AT&T to Verizon. The rep, Carlos Tyler, was excellent. He answered every question, took care of every detail, & gave me his card, told me to call him personally if I have any problems. I highly recommend this particular Verizon store!

Verizon Batesville is very professional with a great staff. Daniel waited on me and was very helpful and knowledgeable about the Samsung phones I was interested in.

These were some awesome people to work with getting our phones.

Daniel was very knowledgeable abd solved my problem.

The service has gotten worse and worse at this location

Very nice & helpful!

Some of the most helpful staff I have seen in a Verizon store. They go above and beyond to help if there is questions or concerns. Organization is spot on in the store.

The staff is always extremely helpful and friendly. They could use a little more education on promotions. Weve been in a couple of times after getting promotional emails from Verizon and the staff had to look them up. You might check Verizons website before going to make sure you get the best deal.

They hardly have anything in their store

Tyler is the best with great customer service.

Best Verizon store I’ve ever been to. Leighann went above and beyond to make sure we understood everything and help us transfer content between our old phones. She is very polite and knowledgeable. Definitely recommend this store!

Good service.....not really. what ever you do DO NOT take youre own phone in when getting new service or new lines. They will block the IMEI number on their Network and claim it isnt compatible which forces you to buy a phone. This happened to me. After calling tech support trying to figure out why a phone I had been using through Verizon would no longer work after switching to a post paid account. They told me the phone would work, and after looking into the issue on why it wasnt they found the IMEI had been blocked. So this is why the rep wanted to see my phone to check if it was compatible. So aside from being lied to so the rep could get a bigger commission I have nothing really good to say about the store. The service from Verizon is good though but that isnt due to the guys in the store.

Was in store 13 minutes before any assistance was offered. Got the same phone at Walmart, Samsung s20 ultra. Walmart Staff much more service oriented. Chose at&t over verizon.

Great service this time, I been here in the past and I was not so impressed, in fact I was down right unimpressed and even walked out one time, this time was great and very efficient thanks to Katelyn.

Tyler gave me his undivided attention!

Very awesome and understanding and patient will be back for sure

We went in to upgrade a phone. The service was great. All of our questions were answered. We left with a new phone and it was all set up ready to go and it didnt take us forever!!!!

Loved my visit!! Antonio is the GREATEST!! He got exactly what we wanted and even set it all up before we left.

Aside from normal lines and the wait.....my visit was great. The employees are always helpful and nice.

Ive only had to go into this store a handful of times, but they always provide the best service. Far better then Jonesboros store, this store will actually help you and show you how to do it.

Verizon isnt exactly known for customer service, and theres no difference here. Extremely rude employees and a store that sells tablets with no working tablets for the employees to use. If youre forced to do business with Verizon, do it through the phone or online. Despite the troubles, its better than going to this brick-and-mortar.

I got set up on prepay and they were very helpful the place was a clean people were friendly it was just a nice place to go

Great customer service in person! Never had a problem.

Could not get hold of anyone by phone

John was great, got us set up on a new contract and it was quick and easy!

Great service! Josh was super helpful.

Just another Verizon Store, maybe a bit better staff

Very nice. Helpful professional.

Received very good service

Best Verizon store to go to. Colby and Antonio are awesome to work with

The staff are awesome here and very attentive.

Good service and they really solved my issue

Everyone is always so helpful. I never have to wait more than a few minutes for someone to be available.

Got my birthday present for cheap!

Best service provider helpful go 200 extra percent for you

Ginger is the best, but watch out for her mad sale skills, she could sell ice to an Eskimo

Amazing place to get all of your cellular needs

Very very long wait times, plan on a hour wait!

Northplace everybodys friendly except for some people they they just dont listen to the customers problem

Tylor always get my issues delt with !

Friendly service but unable to help me fully with Verizon related issues

The customer clerks are usually very helpful but VERIZON us way too expensive so we have switched to CONSUMER CELLULAR.

The lady who helped us was very unpleasant. The ppl in the store where unprofessional !

The people were not friendly at all. Like snobs cuz I told them right away I was just looking

The store is great. The people are great. But I have a problem with my phone and I cant call them. I call, it rings, then silence then, it is not necessary to dial a 1 or 0 when dialing this number. Please hang up and try again. OK, called without 1...you must first dial a 1 or 0 when dailing this number. Ummm.....whats going on?

If u look like the type whoos gonna spare no expense on a phone for thier 4 yr. old, youve got it made

Typical Verizon store. Customer service in my experience has ranged from just okay to great.

Always personable while remaining professional!

Awesome people easy to work with great service

Great service

All you get is a run around, and some one trying to sell you something!!!!💜😎

Very good customer service.

Love my new phone

Needed something, a charger cord they did not have a new one to sell. but they gave me a used one.

Great customer service

Didnt have what my husband needed. Worked Standing around chatting.

Great customer service

Good store, mostly friendly staff

Spent more money at Verizon yeah its a cycle 😭

Did not have any ear buds for brand new droid phone.... I have also waited in line for over 30 mins on past visits.