Chad was wonderful. He went over and beyond exceeding my expectations. Hes very professional and sincere. The only thing that i wish had been done, and its minor, I didnt see a new sticker on my windshield telling me when I need to have my oil changed again (mileage). Otherwise, I was very, very pleased with the service. I am a widow and my deceased husband used to do a lot of business with Kelly. As a matter of fact, I purchased my last two vehicles there. Chad had my car detailed which exceeded any expectations. The young man who did it, did an EXCELLENT job. Thank you for everything.

Great people, great price, excellent customer service! Highly recommend if you are in market for a GM suv or car. I was there today for a conversion van, my sales consultant Jon was very kind, knowledgeable, and flexible with my schedule, no pressure at all, i feel like being treated as family. Although i ended up not purchasing from them due to personal reasons, i will definitely consider this dealership for future car/suv purchase. Jon is the best!

Amazing service starting with scheduling she called to schedule my oil change and even change the appointment time that better suitedMe. From moment I stepped on the property, I didn’t know where to go for an oil change they directed me where to go greeted me as soon as I walked through the door. I was then directed to chad who helped me and made the process simple. I was in and out in 40 min which was great with my 2 kids and was even given a free car wash which is amazing I drove an hour away for this oil change and I will continue to only come here you guys are amazing

Put 4,000 down on a truck, had it for a month and now its sitting in my driveway. Called to have this issue resolved after previously asking about the noise was told it was normal. Their only “excuse” is they don’t back a vehicle with over 100,000 miles. Haven’t even made my first payment!! His only offer to help was to have it towed 2 hours at my cost and let them fix it, Also at my cost. Zero stars. Definitely would not recommend. Definitely won’t be going back. HUGE JOKE! Check out their inspection quality below.*** 4 weeks later, still waiting on that phone call.

Nathan Tworek made our whole experience very easy. He found the vehicle that we had been looking for. He followed up on a regular basis to keep us updated when the vehicle would arrive. The finance manager Adam had all our paperwork ready when we arrived which made the signing process so smooth.We will recommend your dealership to our family and friends. Thank you again for making this a great buying experience.The Millers

Working with George Roman was an absolute God sent. He is not only a sales person but a person who looks out for your best interest. If it doesnt make sense, I wont BS you to get the product. My wife any I bought two gmc trucks from Kelley, and if it wasnt for George we would have gone somewhere else. The service received from Kelley GMC is top notch and I will forever be thankful for the experience dealing with George in sales and Anthony in service. Thank you gentlemen.

Another OUTSTANDING vehicle purchase experience! The entire Kelley staff are all extremely helpful and genuinely friendly, making it a true pleasure when purchasing or servicing.I pass by other GMC dealers and numerous other dealers to go to Kelley Buick GMC and its 100% worth the drive and time!The BEST dealership in Central Florida, not to mention all the family does for our community.

Its one of the easiest places to buy a truck i just call down there and get a hold of Brandon and tell him what im looking for and he always hooks me up. I have bought 3 from kelley, they are the best.

I got this 2008 Dodge Ram 1500 from the Kelley Used Trucks location in Lakeland. Dylan and Victor made the process a breeze. From test drive to purchase, I felt I was in good hands from start to finish. Now 3 months & 4,000 miles later; I feel very blessed I got such a clean, well maintained, & reliable pickup truck. Money well spent! 💯

If you want outstanding service see Chad Brock the service advisor at Kelley bartow! He went out of his way to make sure I had a positive experience getting my tires fixed!!! Definitely above and beyond in my book!!! Great place, clean and organized!!

We arrived about 30 min early. They were able to take us right in. It was a pleasant surprise. We live an hour away and with Florida traffic it is always hard to determine when you will arrive, hence the early. Thank you for being able to take us in anyway.

Malibu G. is the best salesman we have ever dealt with. After going to other dealerships and getting treated like we could not buy anything, Malibu from the beginning, (though he had other customers there at the same time) treated us with respect took his time worked out the #s we were comfortable with and we are now new Buick and Kelley family members. Thank you Malibu G. If you are looking for new or used vehicle I recommend to go to Kelley and ask for Malibu G. you wont go wrong.

Stephen Sellers was great to work with from my first phone call to the final paperwork. He was very knowledgeable about the truck I purchased, even paired my phone with the vehicle. I called around for 3 weeks before I found Kelley Gmc and the truck I wanted. Thanks again to Stephen and the Kelley team.

Service was quick and convenient. Love it.👍🏾

I am AMAZED at how professional and efficient our salesman was. We drove 6.5 hours and when we got there, the Austin Gravely was so polite and efficient. We will DEFINITELY be recommending him to all of our friends and family. If all of your people are like Austin, then all dealerships need to use your model in their business practices. Im amazed at the professionalism-unmatched!

My Experience at Kelly Buick in Bartow was very satisfying to me..The staff was very kind to me even when I was late for my app.time and took as quick time as they could. They are always very nice and quick to help and get the job done in a timely manner that is why I always go there even though I live in Tampa. And yes I tell all friends about Kelly Buick.

Recently made my second purchase from this dealership. Salesman, Nathan Tworek, was EXCELLENT! I find it laughable that I can say that, but its true. He was amiable, professional, not pushy, knowledgeable, and helpful. I enjeyed my purchasing experience and very likely will return.

George Roman was our salesman. He was very helpful, courteous, and efficient. Went in at 4:30, left there with a truck 3 hours later! When they didnt have what I was looking for on the lot he suggested one on lot in Lakeland, had it driven down in short order. He even drove to my house 3 days later to pick up my trade vehicle. Would definitely recommend him as your salesman, not pushy at all.

Scheduled to have brake pads replaced and oil changed, arrived for service and was told brake pads were never scheduled and not in the system even though I have the confirmation email showing that I scheduled the brake pad service. Now had to make another appointment to do brake pads and take off work to bring it again

Possibly the best car buying experience Ive experienced. Stephen Sellers was friendly, knowledgeable, and best of all he listened and delivered a vehicle that met all of our requirements! Go see Steven, you wont be sorry.

Navigation and loss of x m radio is worse since this truck was worked on for these issues. GM has a problem with their radio and navigation and is placing the cost of their problem with the owners of the vehicles. When a dealership changes 100 or more touch screen navigation/radio units in cars or trucks in one month and charges the customer $700,00 or more for a rebuilt replacement that does not work properly after being installed and the customer has to keep returning to service for additional problems with rebuilt units.

They fixed my car at no charge even when they did not have to because we bought it with no warranty. Great service team

You guys rock. Came from the Chevy dealership we bought both our vehicles from and wouldnt go back for anything. Excellent service and friendly staff.

Bought my first car from Kelley Buick and it couldn’t be better. the staff is so welcoming. Nathan was great and really set me up with a great car! Highly recommend

It was very smooth and stress free experience. My sales Rep., Malibu, was super helpful and made the process easy. I live far from Kelly Buick GMC so the process was done over the phone and all I needed to do was to sign and pick up. Would definitely recommend.

We enjoyed our experience with Kelley GMC. Our sale guys Nathan was amazing. He made this process so easy along the way. He was on his job very well and any question we asked he would answer and if he was not sure he made sure to find out right away. This has been the best experience for me and my husband. When we first came on the lot no one came out to his and it was a bad experience but I am glad we gave it another chance and bought our GMC 2500 from you guys.

The people in the service department are so friendly and remember me every time I return.

Fast and friendly service. Never had such a quick pleasant car buying experience! Wonderful people

Very happy with the work thats been done on my vehicle.The dealship is clean and pleasant employees.

Recently bought a used car from Kelly of Winter Haven.First I would like to thank Justin, Peter and Bobby. They make you feel welcome and very comfortable buying a car.The selection of cars is good and there all in great shape.Thanks again Kelly of Winter Haven.

I was having trouble with the battery. At first the told that the battery was not purchased there,found out it was, after purchasing another. Had returned this battery, brought the back to Kelleys and was told I would have to pay for them to put the battery in the vehicle. Service providers was nice, but if the warranty coverage was found the first time, I wouldve purchased the battery from another location.

Went there looking for a used vehicle. did not find one. However sales person Jon Andrews was very accommodating. No sales pressure to buy. A very pleasant place to shop.

Manny was very professional, and made the experience that much more enjoyable. I dont think I have ever purchases a car in a shorter amount of time, or with less hassle. The whole process was painless, and I feel like a got a great deal as well. Thanks!

Always fast and great service. I have a 3500 crew cab with a utility box on it so it not the something easy to work on they get me a oil change and tire rotation in an hour.

The team was great. Only issue I had was the pictures online of the vehicle were not accurate which was part of my decision making. The pictures showed the truck with the same stock number had front and rear parking assist and navigation. When I got there after driving 2 hours, the truck was missing all those items. Jon was very good about showing us all the features on the vehicle. I would definitely recommend Kelley Buick GMC but would verify the accuracy of the pictures and description of the vehicle.

Great people. Great service. Malibu is the best.I have purchased two cars in the last year from this dealership. I live and hour and a half away and drive past 3 other GMC dealers to get to them. It is worth the effort to go to Bartow and work with this dealership.

Had an excellent experience here with my sales rep Russel , my finance guy Kyle and my finance manager Valden. Thank you so much for getting me into my new to me Ram truck!From start to finish your team was very supportive and patient. I appreciate all that everyone has done for me and Ill surely be back

Billy Scott was very helpful excellent customer service very friendly n politeHe definitely deserves a raise .Thank you for kind service .M Bendersky

Everyone I have ever met at your dealership has been great. Brandon, sales Mgr, Malibu, salesman, and Billy in service. I have no problem driving from Orlando to do business there. It is certainly worth the trip.

We had an extremely positive experience with Brandon! He was very personable and knowledgeable about the inventory on the lot and was able to answer all of our questions. We drove away with a truck in our budget that we absolutely love!! Thank you Brandon, you’re the best!

On 9/22/2015 I purchased a 2014 Jeep Grand Cherokee from Kelley Buick GMC for $31,000. This past weekend I was going to trade this vehicle in to purchase a new car and the car dealer advised me that the car has a Branded Title: Buyback Lemon and provided me a Carfax report that verified this information. He advised me that my car is essentially a worthless vehicle. I was not advised of this by Kelley Buick GMC at the time I purchased this vehicle and this issue with the title was not disclosed to me. I have notified the Attorney General and The Better Business Bureau of this situation.

Great experience. Found the vehicle that fit my needs at the right price!!!

Mario our salesman handled everything perfectly. Adam in the finance office also personable, helpful and straightforward. Bought a beautiful 2020 truck. Great experience, no underhanded tactics. Great price.

My experience purchasing a new 2021 2500HD Denali truck was virtually seamless. I was fortunate that this dealership had already ordered a truck to my almost exact specifications. The most fortunate part of my experience was to get aligned with my salesman George. He handled the deal efficiently and listened to me closely about what I wanted and how I needed everything to be handled. George came through big time and even took the time to deliver my truck to me over an hour away himself. He also picked up my trade at the time. George is one of a kind in the car sales world, I have bought many vehicles in my lifetime and no one has ever came close. I would recommend purchasing a vehicle from George at Kelley Buick GMC to anyone who wants a smooth thoughtful transaction and I intend to keep in touch with him for years to come. Good people are hard to find these days!

Absolutely awesome.....this has been the best buying experience i have ever had. Peter and Justin put me in a nicer truck than I ever expected i could get with payments right where I wanted to be. I cant say enough about them. I live in NY and when its time for another I will be making the trip back down to c them and only them.

Great car buying experience. Super quick! George was great to work with!

Sales associate George Roman was absolutely the best I have worked with ever. I have bought 30+ cars in my 61 years and George went out of his way to help with the purchase. Amazing person, see George if you want a GMC truck, cant say enough about him. Great experience, better than my experiences buying Mercedes and that says a lot.

I have purchased 3 vehicles in the past 2 years, and Ill admit Im a hard negotiator and a tough customer to deal with in general because of how picky I am about my vehicles. My experience buying a used truck from Kelley Buick GMC was absolutely the best experience Ive ever had purchasing a vehicle. Malibu from the sales department and Tom from the finance department were an absolute pleasure to deal with! Tom made signing the paperwork fun and efficient! He was very knowledgeable and explained everything in great detail. Malibu absolutely went out of his way to make sure I was happy with the truck and the deal I was getting, I was absolutely blown away with the amount of effort he put into our deal. That man deserves a raise or a promotion for sure! This will be the first dealership I ever look at for future vehicle purchases! I highly recommend this dealership! A++++

I want to say thank you to Mark who is the customer service manager for taking the time to not only reply to my review and for looking into the matter. I also want to thank Ron who is the manager for calling me early in the morning to kindly address the matter. Neither of you had to look into the matter and furthermore, you did not have to be understanding and look after my satisfaction. I appreciate it very much. As educators, it is difficult on all fronts including financially. Thank you so much for your professionalism and understanding.

I ask Matt to get the Truck ready early so my employee could leave for another job. As always he got the truck ready at the new time. Matt is very important to your service department I hope you are paying him what he deserves. People like Matt keep your customers coming back and Happy with Kelley Buick GMC

DO NOT DO BUSINESS WITH THIS DEALERSHIP. They sold me a used car with a terrible paint job that was good enough to purchase the car. However, started peeling a week after I purchased the vehicle. The paint bubbling is a clear indication of a poorly completed paint job and not of an improper detailing product. They were not willing to do anything to correct the situation and told me not their problem, the sales manager was kind enough to tell me Im not going to paint your dam car. This company does not stand by their product and once you have purchased the car they want nothing to do with you. Take your business elsewhere, they are dishonest. The pictures also show that the inside of the door was sanded but no clear coat was applied further indication that a lousy paint job was done.

The best experience I’ve ever had with a dealership.The staff is incredibly kind, honest and laid back. No pressure or uncomfortableness. Manny was so kind and patient and was an absolute pleasure to work with. Couldn’t recommend him, the manager Brandon or this dealership more. Thanks guys!

Everything Worked out GoodThey Do the Best.

Malibu was awesome. He helped in getting us the best deal possible. A couple of things needed servicing (bought a used Mercedes), but the service department was excellent n providing expedient service. I got several emails from office staff assuring everything was okay and that was definitely appreciated. I encourage others to check Malibu and Bartow Buick out for your next vehicle.

Im satisfied with the fix although I do not understand why my check engine light is on. I feel like it coming out of the dealerships mechanics shop that EVERYTHING would be fixed and there would be no check engine light on.. after paying what I paid the check engine light should not be on..

I went to the service department to have a leak fixed and to check my check engine light. didnt even get out of the parking lot and the guy had to come clear the light. drove 15 minutes to my moms and the check engine light was already back on. Expressed I had a bolt in my front passenger tire and that was not taken care of. I got charger for a patched tire but not sure which one they patched because the tire with the problem was not fixed. The leak in my roof was completely ignored since theres no leak in my wind sheild Had water spots in my head liner above my driver seat and passenger eat and they were cleaned so you couldnt see them. So unhappy witht he service department.

Our salesman Nathan went above and beyond what we expected. He is professional, honest, and courteous. Highly recommended!

The fact that Anthony was very helpful in getting me in the shop so quickly, I appreciate it very much for it

I really appreciated the streamline process of purchasing a car. I knew what I wanted, knew where and how I wanted it for. The sales team and management made it a very easy process. Happy with my purchase, very helpful.

The experience at Kelly Buick was wonderful jon Andrews was our salesman and he was great, was not a pushy salesperson he was there for any questions we had with knowledgeable answers,but he gave us the freedom to look at the vehicles without him hovering over us. After the sale he went over our new encore with us and explained how to us all the features.The finance gentleman had all the paperwork done when we got there so all that we had to do was sign . Overall a very nice experience will definitely recommend Kelly buick

This is by far one of the best dealership experiences I’ve ever had purchasing a new vehicle. Everyone is super friendly and Mario went above and beyond to get my deal worked out virtually. When I walked through the doors, all that was left to do was test drive the vehicle and sign the papers. I spent under an hour in the dealership and was amazed at how efficient and fast everything went. I would definitely recommend Kelley over any other Buick or GMC dealer. There’s something just totally refreshing about having a car dealer treat you as a valued customer rather than just another sale.

Great staff at Kelley Buick GMC, I notice everyone treats me with courtesy and kindness. Chad, Tony and Billy know how to take care of there customers Hands down! Great Service!

Great service and right on time with their delivery of service!!

The entire staff was friendly and offered assistance multiple times. One of the easiest car buying experiences we have had. I would certainly come back to purchase another car or for service!

Very pleased with how well Nathan handled the sale of my new 2500HD. I was surprised by the offer to bring the truck to me 100 miles south of the dealership. Once the truck was delivered, Nathan called and we spent about 45 mins going over the details about the truck. He covered EVERYTHING over the phone, nice job !!

George is very knowledgeable and made purchasing my new truck effortless and pleasant. If you are in the market for a new or used vehicle he is great to deal with. Thank you George for all of your hard work.

Brought my camaro in over an hour aways for service. 4 hrs later and 300 dollars later every problem I started with still exist aside from the 1ft moulding I was charged $70 to be reglued back on a car I purchased from Kelly maybe 2 weeks ago. Havent even made my first payment and Im already one terribly performed service in, $300 in repairs, and 2 check engine lights deep and I still have to find a shop willing to address the exhaust issue and my check engine that has returned after Kelly technicians reset it! Horrible experience and i definitely dont plan on bringing my car back or recommending any of my hardworking friends or family to this establishment.

If you want a store with that corporate polish definitely dont go here...on the other hand if you are looking for a store with genuine homegrown hospitality dont go any further you found it

We purchased our first vehicle in 2016 from here. Since then we have purchased a total of 6 cars from the same salesman. We only get our vehicles serviced here as well. Why? Honest, Dependable and personable. We know without a doubt we will be taken care of!

The best experience Ive ever had! Jon and Angel were awesome.

Jeff in the the service department is one of the best Ive seen up there and or abroad. Very professional, very courteous and very thorough he does what he says. He compliments GMC dealership.

My husband and I had the pleasure of buying a 2019 Ram lifted from Kelley. We had a great experience and highly recommend you go see Jake for your next truck purchase! Jake was very knowledgeable and made the buying experience very easy!

Just purchased my third vehicle from Kelley Buick GMC, and the service was great as always. Manny was really helpful and made the experience as painless as possible for me and my family. I really like how they let us look around without any pressure, but they were right there if we had any questions. Thanks Manny!

Pleased with service and Billy was very helpful, answered all of my questions and informed me that one of my issues is still under manufacturers warranty. Therefore, dropping off my truck again tomorrow.

My sales rep Manny Rodriguez was extremely professional and helpful. He was so patient in helping me choose my dream car. The overall experience was great, I will definitely be recommending to everyone!

If I could give this dealership 100 stars I would. Hands down, *THE* best car buying experiences Ive ever had. After spending weeks with dealers all over Florida from the panhandle to all along i4, this was the first dealer that understood what its like car shopping with children. If you have kids, you know what I mean. Ive walked away from amazing deals because my kids had reached their limit with waiting in white walled, boring rooms. Not the case here! Angie pulled over a table and gave my 4 and 6 year old an activity kit with coloring pages, crayons, stickers, activity book, and a puzzle. She even went out of her way to find a box of crayons with more choices when she overheard them talking about a broken crayon. Our salesman, George, gave them popcorn and water, and later a cupcake. It was so unbelievably relaxing to buy a car! My kids didnt complain about the long wait AT ALL because of the treatment they received. It took a few hours and they were as happy as could be. As for the actual car buying part, they were straightforward and answered all of our questions. The truck was clean and exactly what my husband had been searching for. George made us feel at ease with the sale and helped negotiate for us. Adam, the closer, was friendly and easy to work with. They went above and beyond every step of the way. I dont think Ill be able to buy anywhere else because it was such a wonderful experience.

Friendly at the service desk. Kept me updated on any issues found with my truck. Completed my oil change and new air bags in a timely manner. Great service!

They were all great!!!!! I had a previous issue with auburndale Kelley Buick, but these guys from Bartow were truly amazing!!!!! From management to sales and finance I would definitely recommend these guys to anyone!!!! Thanks Malibu and Tom😁

Had the pleasure of working with Malibu Gutierrez to purchase my brand new 2020 GMC Sierra 1500 AT4. Now to be 100% honest....I tried to get this specific vehicle from my home town dealer, but they did not have the EXACT vehicle combination that I wanted (color, options, etc) and couldnt seem to track one down....so I had to work out of town so to speak.....in comes Malibu. He had the exact vehicle I was looking for....we did almost the entire transaction via e-mail....and when I showed up with my trade in....there was no haggling.....everything had already been worked out. On top of that....he had EVERYTHING ready to go....I simply walked in.....signed a few paperwork details....traded keys and was all ready to go......but Malibu wouldnt let me! He insisted he give me a personal run-down on all the vehicles many bells & whistles before I left the lot so I would have no questions. Now having said that.....this is one NICE truck....and even after reading the owners manual a few times (yeah.....I know....who does THAT!)....Im STILL finding new things this thing can do. Bottom line....I LOVE this truck.....and Malibu was a pleasure to work with.....and on top of ALL of that.....hes still checked in a couple times just to make sure I was still happy and to see if I had any questions he could help answer. My recommendation if you are looking for a GMC truck.....go to Kelly Buick GMC in Bartow, FL......and ask for MALIBU! Thats my truck on the right.....Malibu even sent me a pic before I got there!

George is the best car sale person we have have ever worked with. Finding the right vehicle for us was his top priority. Also Brandon and Adam putting the deal and financing together was a very painless and enjoyable car buying experience. I read other reviews before driving up to Bartow and the reviews were spot on about this dealership. Thank you again George, Brandon, and Adam. My new truck family.

Jon(sales) and Adam(finance) were excellent! This is how the experience of purchasing a new vehicle should be!!!!! No pressure and very accommodating. They answered all questions and made the transaction extremely pleasant. Cannot thank you enough.

Got me in quick, did a great job

Billy did a great job. He was very receptive to my concerns and I look forward to a long relationship with Kelly Buick and the team in the service dept.

Jeff was awesome and made sure he kept me informed on what was going on... Only thing is I wish you had more loner cars for customers who have to leave their car for more than a day... It was really an inconvenience with me having a newborn baby.

George Roman did a great job for us. We got a great car at a great price. Follow up has been wonderful as we experienced a minor cosmetic problem with our Buick and he as well as the Kelley Buick team stayed with it till it was solved. Kudos !

I would never buy from this company again and ask that you dont either. Their customer service is horrible. Even their management who claims to have 30 years in the industry. Theyre all about working for themselves and not for you.I worked with Justin, Bobby, and Russel and they sold me a Jeep online and had it delivered to me. The delivery of the Jeep was delayed by a week due to a rip in the soft top, which I was fine with. When delivered we noticed the car was not acceptable as the installation of the new soft top appeared wrong- we tried to speak with one of their reps but didnt get an answer. The next few days it rained and the soft top was leaking and there was a musty smell in the car. We brought it to a local dealership that they recommended to us and the dealership told us that the soft top installation was faulty and was missing a bunch of parts that would cost approximately $1750, which is why it was leaking. It was 100% because Kelly Buick GMC failed to do a recheck before delivering the car to me. It was not my fault. I sent them videos and documentation.I tried to get someone on the phone from Kelley Buick GMC to assist but no one responded. I spent 2 days before I finally got in touch with Russell, who apparently is one of the experienced managers there. Bobby and Justin would not answer their phones.Russell quickly offered that he would send someone up to get the car, bring it back, and then send it back up and it would take more than a week. He didnt trust that what I was saying or what the dealership was saying was trust. He didnt want to pay to pay for their mistake, and would rather inconvenience the customer more. I have already been inconvenienced for 3 days so I let him know again that would not work for me. We have a dealership who has my car currently and can fix your mistakes immediately - even if it cost a bit more to you. I have to have my car for work. Russell then started saying buyer beware statements to me for the State of Florida... too bad so sad kind of attitude. I dont deal with people like that. They didnt own their mistake. Theres nothing worse than that. Especially in a car dealership that claims they have good service. You will get good service up until you buy the car.Horrible experience. I asked him to put himself in my shoes and he just started arguing rather than finding solutions that would work for me and not just his bottom line. They are NOT customer service oriented and I regret buying the car from them.100% do not buy from this company.

Manny made my truck purchase one of the easiet ever. Staff and salesmen were more than helpful. I actually felt like I got a good deal...AFTER I left. No buyers remorse.

My transmission went out in my truck Jason and Matt had a tow truck come pick it up brought it in took care of the warranty and put a new transmission in and also gave me a vehicle to use while It was in the shop. I highly recommend, these folks are very professional and I appreciate all they did for me.

Manny Rodriguez makes purchasing a vehicle very easy. Great guy that you can trust. Ive bought 2 trucks from him.

I was looking for my first car and wasnt sure what I wanted. I looked on Kelleys website and saw some good options. I came in person and saw a VW Jetta and test drove it. I really liked it and ended up getting it. The customer service is phenomenal, especially from Mr. Roman (car salesmen). I would definitely come back when I need a new car!

I took my vehicle to the Bartow Kelley GMC service department and had an excellent customer service experience, despite the fact that the department was short staffed and very busy. Chad Brock was very attentive, answered all of my questions, and handled all of the tasks that he was confronted with, in a professional and positive manner. He is definitely an employee that Kelley Buick GMC should be proud of.

Billy in the service department is the best. He went above and beyond to work with my schedule.

Dylan McGaw made my buying process literally the easiest and best out of any other dealership I have purchased from, he worked with me from day one on locating the exact vehicle I wanted as well as personally bringing the truck to their location closest to me. Absolutely thrilled with my purchase and experience, I’ll definitely be buying my next truck from him and Kelley Buick GMC !

Great Place, Friendly Staff... recent renovation of Service Desk area. Have had a Turn over of Service Writers recently... but overall Good...

Matt K. was very helpful and pleasant as was the tech that did the service. Dealership was clean too. Briefly spoke with a salesman and he too was great. I drove from north Lakeland past 2 other dealerships to get to yours. Ill be back again.

I recently purchased an Encore GX from Kelly—had a wonderful salesman named George who made the whole process simple. He was very patient and extremely knowledgeable. He explained and demonstrated all the features of the car. I felt very comfortable dealing with him—absolutely no pressure! I walked into the dealership in the morning and drove home with my new car that afternoon!

Excellent customer service. Malibu was very informative.

Nathan Tworek, Brandon and the Kelley Buick team were great! The buying experience was relaxing without any pressure or games. I had an issue with the vehicle I purchased and they took care of it with no hassle. I would recommend for your next vehicle purchase that you stop in and see Nathan and his team at Kelley Buick GMC.

Manny was great to work with! Everyone there was. I Have never been treated with so much respect at any other dealership

I just purchased a 2021 GMC Sierra 2500HD Service Truck for my business from Kyle Davis, this was a 100% hassel free experience, He had everything completed before my 2 hour trip arriving at the dealership, Kristen Lopez, had all my documents ready for me upon arrival. Spent no more than 30 minutes completing and driving off in my new service truck. GREAT EXPERIENCE will be back for my 2nd service truck soon! Thanks again!