Really nice sales staff! Its a first stop if we are looking for furniture.

Let me start off by stating that I have purchased furniture from Novello for many years, spent thousands of dollars there and their employees always promote their Furniture Care Protection insurance that covers virtually anything according them. I am also in need of all furniture to furnish a new home in the coming months, I am talking every piece of furniture for every room. Novello has not only lost all my future business but also all my respect!I recently just placed a claim on a dining room table set and my daughters footboard (both products just under 1 year old). The tables finishing is coming off from where you set your dinner plates and the table and chairs have multiple scratches and chips. The footboard has a chunk missing from the corner from a kid stepping on it and it chipped off.Upon placing my claim with the Furniture Care Protection they instructed me to take very detailed pictures and send them along. After weeks of review the claim was denied as it was not a single incident but they claimed it as 6 incidents (1 table, 4 chairs, 1 footboard) and its normal wear and tear. I promptly called Novello to make a complaint and let them know my dissatisfaction. Sue their Manager did call the protection company and promptly called me back to explain their reasoning but stands behind their decision to deny the claim. She suggested I go buy a Black and Brown Sharpie and color in the chips and scratches.What a Fing Joke and absolutely ridiculous!! She wants me to color my furniture to fix it. I will NEVER shop there again, they have lost all my business and respect!!

Salesperson Ian Doig gets a 5-star rating for being helpful, knowledgeable, kind and patient and maintaining his sense of humor whilst we put him on a forced march through the recliner section of the store with my 98-year-old mother in tow. As 30+ year customers of Novello Furniture, we were extremely pleased with our most recent experience.One caveat: Customers should be aware that the store charges a hefty 25% re-stocking fee on returned items.

We have purchased multiple pieces of furniture from this location in Barre. Service and quality have never been an issue. However, pricing is high and when compare to store like the Furniture Superstore which sells name brand quality pieces as well, they price themselves out of a sale

We had a really good experience purchasing a new mattress from Novello. Sue was really great and super accommodating to our requests. I would definitely recommend working with her. Thank you Sue!

The best service ever! Friendly staff and very helpful! We have shopped there before very satisfied!!

Outstanding customer service. Phyllis really was helpful and took the time to answer our questions. We made our first purchase with Ashley Furniture and planning to make more. We will recommend this store to our friends.

We have purchased two items of furniture at this store. The first was a lovely couch we purchased at Ashley (the bottom half of the store). That item came in when promised and we are still very happy with the couch.The second item was a recliner that we purchased over 6 weeks ago from the upper half of the store. We have yet to actually receive the chair. When I purchased the recliner, we were told that it may take up to six weeks, but probably not that long. Apparently the item was waiting in the warehouse in Williston for a few days and got lost in the shuffle. It would have been nice if some compensation had been offered--store credit, free delivery, something like that. Each time I spoke with someone I got an apology, but nothing more.I give three stars because I had one good experience and one bad experience.

We bought a new recliner there. The selection was limited, as I wanted a recliner, not a rocker. There werent many fabric/color choices, however, I did find one that I liked. The price was in the range that I expected.

Weeks before my wife returned from hospital and rehab (a shattered pelvis), I ordered a bed for her online. The delivery company based in Williston refused to deliver the bed. I called Novello Furniture. They had a bed available and because it was later in the day on a Friday. a Novello employee, Ian, offered to deliver the bed after work. Wow! Ian came to Woodbury with the bed and set it up for us. Both my wife and I were deeply touched by his kindness and compassion.It was not our first purchase from Novello and this experience underscores the benefit of buying from a local Vermont business. There are only five stars to choose from but if there were a hundred stars Id check them all. Thank you Novello and thank you Ian!

Love this place wide selection good prices, saleswoman Sue was friendly knowledgeable and very helpful

We are very satisfied with our purchase.

Great customer service! They really know their product.

Great selection and great prices

Best furniture store in central Vermont!

Excellent