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Mundo Mattress Barceloneta
1 Premium Outlets Blvd #620, Barceloneta, 00617, Puerto Rico
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Mundo Mattress Barceloneta

Comments
Jo
Review №1

Very surprising experience the young man there was patient corteus informative and above all honest highly recomended

Iv
Review №2

Promiss to deliver mattress after depositwas made within two weeks.Mattress was deliver 2 months afterWe ask to return deposit and they refused.We do not recomend very bad experiences.

Be
Review №3

The experience of buying a matress is not measured until you need the “guarantee”.In contrast to the sweet / fake kindness when they try to sell you a mattress, the experience of claiming a mattress at this store can really be a nightmare. THERE IS NO RESPECT FOR THE CUSTOMER OR FOR THEIR INTELLECT. When it comes to claiming, they literally treat you as if you were an illiterate person who can believe anything they tell you.Not to mention that they block your number so you dont contact them.Based on my experience shopping in mattress compared to Sears, Costco and Global, MUNDO MATRESS has been the WORST PLACE TO BUY MATTRESS WITH A TRUE GUARANTEEHowever in the end I leave you some Pros and Cons, This experience can not necessarily represent that of other people. I only tell you mine so you can make better informed decisionsAccount of my experienceIn May 2021 my old lady, who was recently widowed, asked me to buy a matress for the guest room. Once in the store, I chose the appropriate mattress and which the employee told me was available for immediate delivery.That same day they called me to tell me that the person who delivered, had his vehicle without a label and that the delivery would be the next day.The next day they call me to tell me that the matress I had selected was not available, because the seller had made a mistake and they offer me a replacement that is supposed to be better than the one I bought. As I had my doubts, the salesperson who attended me began to insist that it was better, etc etc etc and I agreed.After 60 days the mattress lost its firmness in the center while keeping its sides firm. I went to the store to explain the situation, but his answer was always ambiguous, elusive and unresponsive.- Basically, they only listed all the negative tests that a mattress has to pass in order to be honored by a guarantee and that the process would be very long.At the time of this review, 4 weeks have passed since claiming the warranty and receiving no response, no call or anything.PROSMundo mattress has a good inventory of matress as well as good aesthetics in the store.In terms of prices, its range is within NormalIf you are lucky to receive a well-made product, your experience will be good. The problem is when they sell you products with defects and want to get rid of liability.CONSEmployees charge commission for each matress they sell to you. Once sold, they no longer care about you and make you feel it. (At least in this particular store)Customer service for claims is some of the worst youll find

An
Review №4

I made a purchase and they were able to deliver it to me in two weeks, which was not the case. I made several calls and they left to return it, which was not the case. Im still waiting for the delivery. Customer service is a little bit disappointed.

An
Review №5

Excellent service, variety of prices that fit your budget. Very good quality matress. I recommend them.

Zo
Review №6

Excellent service

Information
85 Photos
6 Comments
3.8 Rating
  • Address:1 Premium Outlets Blvd #620, Barceloneta, 00617, Puerto Rico
  • Site:http://www.mundomattresspr.com/
  • Phone:+1 787-970-3040
Categories
  • Mattress store
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:11AM–7PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
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