Awesome trade - in experience!! My sales specialist (Mr. Gary Parsons Jr.) was very knowledgeable and patient throughout the entire process. He made my family feel very comfortable about our new purchase. The staff was also GREAT! Thank you all! IM LOVIN IT!!!👍😎

Norris Ford is a wonderful place to do Business! My boyfriend and i had called ahead to make sure an explorer we have been looking at all week was still there. As soon as we got there the sales representative we talked to Parker welcomed us and showed us the car we were interested in. Once we test drove it and got back we started the paperwork where we met Jimmy. And he was also a pleasure to work with. They were fast and easy, they got us out within 4 hours! Which was the fastest we’ve ever bought a car. I definitely recommend that you check out Norris Ford and ask for Parker! You won’t be disappointed!

Richard was an amazing person to buy a car from! Great help from him and worked around the payments I wanted! Plenty of knowledge about his cars and job to help you out any way possible!

The first vehicle I purchased from Norris Ford was back in 2016 and I couldnt have been happier with the service. Since then I have referred them to family and friends anytime someone is looking for a vehicle. My poor truck was totaled recently and I contacted Stan Ma at Norris for a new vehicle. He walked me through the process, explained a few features that I was wondering about, and even talked me out of a few that he knew I didnt need, to keep cost down. I drove off the lot yesterday in a brand new F-150 and I couldnt be happier.

Parker is a patient, knowledgeable, fair, and common sense sales consultant. He worked our deal very quickly and provided a fair initial offer which made the final negotiations easy. I highly recommend Norris Ford and Adrian Parker.

Very pleasant experience at Norris Ford. After spending 2 days at other dealers wasting time, Norris Ford gave us a fair deal up front and was willing to negotiate. Parker worked the deal with us and gave a great offer on the trade and the new Ford Ranger. Everyone else at the dealer was friendly and excellent to work with. Will go back to Norris Ford for my next Ford vehicle.

Richard Posko was the BEST Salesman ever! Richard made buying a car hassle free! He was very polite and informative. He definitely should be given a Salesman of the year award. The first car I ever bought were the salesman didn’t keep me in the dealership for hours. I was in the road, papers signed, keys in hand, all within less than an hour. I wish all salesman were like him.

I just purchased a new 2021 F150 from Norris Ford, and my experience was excellent. Everything from ordering the new truck to trading in, financing and delivery went very smoothly. Once my new truck arrived, I was in and out in under an hour. This is the third truck I have purchased from Norris, and Ill definitely be back for the next one!

Richard was the best salesman ever! He was so patient with us even through this dreaded chip shortage. He was always there to answer my phone call and questions. He was very helpful and communicated excellently! If you are buying a Ford or Honda go ask for Richard! You wont be disappointed!

This place is just absolutely amazing! They kept me updated and informed me about everything I need about the car I was going to buy. Richard, my salesperson at the dealership, was very nice and was quick to get everything done. Everyone there is very nice and were very helpful. Thank you again!

Mr. Phil worked with my family and myself on this pass Saturday and he’s such a pleasure! The patience he had for us was great. Please ask for Phil when you visit Norris Automotive Group.

2 StarsCalled day before appointment and asked salesman verbatim “please find out if this truck has a tow package before my wife and I drive out.” He says there was a tow package and payload package and tow capacity is #11,700. We pull into the parking lot and the truck doesn’t even have a receiver or an oil cooler. Would not look for used vehicles here. As hard as reliable trucks are to find you would think the salesman would know what’s on their lot.“False advertising”

If you are looking for slow terrible service, this is the place for you! Not only did it take them 6 days to figure out what was causing a check engine light, they didn’t call me when the work was completed. Now my vehicle is locked up in their lot over the holiday weekend.

Very easy non-pressured, friendly environment. Very smooth buying process. We conducted 95% of our communication online. Upon arrival to the dealership, the deal was as negotiated; no surprises. They even honored the sight-unseen appraisal of my trade -in even though there were unknown issues with my trade. I received rebates & a military discount with my id.me.com account. I never buy new due to depreciation, however, I received such a good deal and great service, I bought my first ever new truck and Im quite happy! Ford buyers, DONT FORGET to use your loyalty points! We were able to use ours to purchase the oil service plan...nothing extra out-of-pocket! Salesman, Manager & Finance officer all were great! 5-Stars!

It was easy to make appointment unlike Al Packer.

Most horrible experience ever. I made a cash deal for over 23k and was treated so horribly by this staff. One person in particular I will call out is Frank, hes one of the most sickening people I have ever met and shouldnt be working there. He was very demeaning to me and my partner and acted as if he was helping us even though I had financing in hand and was doing a cash deal. He filled out my financing check without my knowledge or without me even sitting in front of him. When I said something he became belligerent and acted as if I was wrong. Then when he realized I didnt like him at all he decided to send his little coworker buddy out to slam my paperwork down on the desk. I wasnt even offered a bottle of water after driving 4+ hours from Virginia Beach. The manager called and apologized but was to lazy to even call me back to answer a simple question about my title. This dealership deserves to go out of business and I will never return. If any future customers go here make sure to tell them you dont want a snake like Frank anywhere near you!

Working with Gary Parsons to buy a new Ford Ranger was a great experience. Gary is a superb salesman, I never felt wronged in any of our discussions when establishing the deal. He genuinely wanted what was best for me. If I need another vehicle I will definitely talk to Gary again!

The guys at Norris Ford were great. Even with very bad credit, little money down, nothing to trade in, I walked out with a brand new Ford SUV. Salesman weren’t pushy and the sales manager Brett was very honest and guided me through the whole process. Highly recommend

Richard was our salesman and was amazing we got a 2021 mustang gt we love it and it was a pleasant easy and a fast experience we got an amazing interest rate I would definitely recommend Richard and Norris ford

Friendly and courteous staff. Went for an oil change which includes tire rotation and mutli-point inspection. Also to resolve a factory recall. Clean, comfortable waiting area. This took 2 hours.

I lived in Dundalk most of my life and several years ago I moved out of state. I returned to visit my parents and wanted to replace their car. My first stop was Norris Ford, a dealership I known since I was a kid. Upon my arrival I was met on the lot by Adrian Parker, a Sales Advisor. He greet me and my parents, and even though we said we were just looking he wanted to assist. He retrieved the keys to the vehicle we were looking at and allowed my parents to get inside. He explained the car thoroughly and asked if we wanted to drive the car. My mother and father drove the car and we went inside to talk to Adrian. Once inside, He appraised our trade and worked out a deal for us. He introduced us to Jimmy Lowry, his General Sales Manager and Brett Koopman, his Sales Manager who made us feel at home and made our deal work. We purchased the vehicle and my mother and father love the EcoSport…. I wish everyone could have a car buying experience like we had. You guys are awesome, thank you so much for you help and compassion.

A very large and successful car dealership. New and used cars and trucks, honda and ford. Nice parking, waiting room, and restroom areas with hot and cold free and dispense (pay) beverages and food. Skilled, courteous, and confident service, office, and repair personnel. My experience today with senior advisor Eric Coleman was awesome, as he is a true professional; and Mr. Coleman informed me as well as handled all my cars pressing needs.Competent technicians swiftly repaired my car and returned it to me. Norris Ford is made up of many buildings that are closely located together, and is prepared to provide to this thriving city and state. Deserves ten stars.

The service department is terrible @ NORRIS Ford! After a oil change I had oil stains on the inside & outside of my truck, oil leaking from under my truck & they kept my wheel lock. The assistant Manager Stephanie was nonchalant about this matter but gave me a free oil change for my NEXT visit that has a expiration date on it.lol... I got my wheel lock the next day. Always inspect ur vehicle if u go to the NORRIS service department!Calvin W.

As everyone, I was a bit concerned about dealing with a car dealer to buy my wife a new mustang for Christmas. When I met Stan (sales man) I was ready for Battle. Then i was pleasantly surprised. No pressure, no rush. He listened to what I was looking for and started looking for something that fit. Very easy negotiation to a price I thought was fair on the exact car I was looking for. He went above my expectations, even programmed phones to connect to the car. I left not feeling my usual buyer remorse, but feeling Great!!. ..

I wish I could give this a zero star. This was the absolute worst car buying experience I have ever had. They were not helpful, never answered my emails or calls, sent me in a wild goose chase, and offered no assistance or went the extra mile to help me. I do not live in Maryland and they told me the out of state process was incredibly easy. All the information they gave me was wrong and then did not provide any further information. It was like once I bought the car, I did not matter to them anymore. Jerry the manager is extremely rude and needs to take a class in customer service. Instead of helping me make this process smooth and easy, I had to do all the work myself. NEVER GO HERE UNLESS YOU WANT TO SUFFER.

Norris Ford took really good care of me when I went to purchase a 2021 F-150. There was a hick up in the buying process and the team did everything they had to in order to make it right. To me that speaks volumes. It means that they care about the customer more than the sale. If you want to work with people who have your best interest in mind buy from Norris Ford.

Great customer service! And when they had to order the part for my car they called right away to let me know, so I just went the next morning. I would definitely recommend this place to others.

Awesome 👌 service, great guys!

For 81 years ( since 1940) me and my family have bought our cars from Norris Ford. As a tiny child I remember George Norris, his son in law Landy Cook, his son Norris Cook and his Children. While Mr. Cook has decided to retire, the outstanding principles of George R. Norris remain, throughout the organization. Messrs, Franklin, Paugh, Bisciotti, and in particular Mr. Grossman, are beyond reproach. They are supported by Messrs Ma, and Watson,, plus their new Store Mgr. Lowery, they are stellar in every aspect. During the recent pandemic they did everything to help their customers and they continue to do so today. I can assure many that the days of of your friendly automobile dealer is sadly long past, Yet, today it is still vibrant at Norris Ford. I Brian Davis, was not compensated for perhaps my salacious comments, but they are earnest in every aspect. I wish the Norris team well. for another 81 years.Withe Every, Sincere Wish,I remain,Brian H. Davis

I would definitely recommend Norris Ford, when purchasing a new vehicle! Salesman Stan Ma made it one of the easiest and most enjoyable purchasing experiences Ive ever had. The minute I met him, there was never a doubt, that he was the guy Id purchase my car from. Very knowledgeable and honest!!! Absolutely love my Mustang GT that they were able to put me in, at an affordable price.

Worked with Gary Parsons Jr to buy a new Explorer. He was excellent, quick fast and cut the BS out of the equation. He even took the time to text me a few days later just to check and see how I was enjoying the new car.

Had a great experience! My favorite person who I would personally recommend is Richard Posco -an ideal Sales Consultant @ Norris Ford Dundalk, MD. He went out of his way to help!

Im difficult customer, but I know what I want. Gary and others did a great job and I am very very happy with my new purchase. I/We are a FORD Family for sure. Love love love my new Explorer. Thank you all so much.

All the staff were extremely friendly and knowledgeable. Ive never owned a Ford before so when I took my Ford escape to get its first oil change not only did they change my oil but they also rotated my tires for a very reasonable price. everyone was very nice and was able to tell me what type of work I needed done in the future and did an excellent job looking over the vehicle thoroughly to ensure safety.

I can’t believe they tried to charge me $749 fo replace a starter! I went up the street to Total Tires and they replaced it for $100 and I purchased the part myself at Autozone for $166 and took the core back and they refunded me for $40 so I went from $749 to $226. Ford is ripping people off! They had the nerve to say labor took 3 hours and it takes no more than 45 for this repair. I’m never going back there again! If you get the wrench indicator it’s the starter go somewhere else to replace it

When in for a scheduled oil change. Great service in a timely manner.

Great buying experience. Gary was friendly and knowledgeable which made for a smooth, no hassle purchase. I recommend Norris Ford for your next vehicle purchase.

Thanks for the great help from wilson Gilbert I have my second car, he was very professional!!

I could never ask for a better experience in buying my new Ford F-150. Thank you Stan for such a great experience and seamless process of delivering my truck to my house and finance.

Best new car purchase service Ive ever experienced! Ive had 4 new vehicle purchases and this dealership is by far the BEST! Keep on providing the service that would make customers proud.

Recently had the pleasure of purchasing a 2020 f150 from Norris Ford earlier this week.We had a great overall experience and would highly recommend our salesman Jason Catanzariti to anyone shopping for a ford. Aside from working a great deal he took the extra time to go over all the new technology and features with my wife before we left. We were able to negotiate a deal before I even got to the dealership. The truck was ready for me before I got there and even though he was wrapping up another deal he made sure we were informed of what to expect next. Very stress free purchase and for a dealership thats saying a lot. I would gladly purchase from here again in the future.

CHRIS is service dept is great at Norris Ford. Gets me done in good time...explains things. Way to go guys👍

Car sat in the shop for 5 days and had nothing done to it. They claim they were waiting for a call back from me, but I literally called every single day asking for an ETA. At one point when I called, the guy literally couldn’t find my car. Thanks for making me waste my money on Lyfts for ABSOLUTELY NOTHING!!!!!Update: I left this exact review on Facebook, and they tried to bribe me with a free handle (one that’s supposed to be free anyway, it’s missing due to their error) in exchange for removing my review. So take any positive ones with a grain of salt. I hope never to have to see or speak to anyone from this company again.

Ford has shown Me that they are not a Reliable place to buy a car or have Your car repaired .

Great experience. Great prices, no hassel, quick service and great customer service to date. They even stayed late to make sure I got everything out of the old vehicle- didnt once pressure me even though Im sure they wanted to go home. Honestly, what more could you ask for?

The service team was prompt and friendly and helpful

My car was taken here over a month ago for a factory recall and I wasn’t given a rental. I called recently and they said it may be 2 more months until they get the part they need for my car.

Great service from salesman Musa! Thank you!

Working with Zo was the best experience I have ever had when buying a car. He was friendly, patient, and extremely knowledgeable. Definitely the best customer service that I have experienced. I will definitely purchase another car in the future from Zo. Best salesman ever!

Complained several times about a transmission issue .They have not fixed They charged a diagnostic fee and I requested a call from the service manager ..Dont hold your breath Service is terrible ..The sad part of all is that my 2016 f 150 is still under warranty

Friendly and professional staff, clean and presentable showcase room, despite covid -19, all about customer service and support.

As usual the staff are wonderful. What I didnt like was the mechanic/oil changer left the paper and plastic in my vehicle.

I am terrible with names and forget the young lady that assisted me in the service dept on 7/15 but she was very helpful. There was an issue Hunter in service found during a simple oil change and she was able to effectively explain everything and all was done and fixed in a short period of time with no complications. Everyone was polite, wearing masks, and appeared to be following protocols appropriate for this time we are living in. Kudos!!

Great dealership, but more importantly great people. Extremely patient and no pressure at all. They will move mountains to try and get you into whatever vehicle you want. Will be doing business with them again when this truck is due for an upgrade.

I am trying to get a recall repair (driver and passenger airbags) complete. While speaking with the 800 number customer service representative, she recommended this dealership for it was the closest dealer to me. I had just moved to Baltimore and am unfamiliar with the area. The customer service rep explained to an individual, David, at the dealership, that there were multiple reasons a rental car (or loaner) would be required for my (valid) situation. Ford also sends out letters describing that loaner vehicles are available upon request for this specific recall. When speaking to David, he claimed the customer service rep did no such thing, and that he could not help me. Not only did he lie to me while she was still on the phone (she was extremely embarrassed and I feel so bad for her), he did not offer any alternate solutions for a life threatening recall. After David left the conference call, the customer service rep and I contacted Bob Bell Ford, who had my appointment and rental car situation figured out in less than two minutes. If you value your life and safety, and the life and safety of those riding passenger with you, skip out on Norris Ford and head on over to Bob Bell Ford! Many thanks to the customer service rep who handled this situation with me.

Grievances: false advertisement, unprofessional, wasted my time, and unsanitaryFalse advertisement—They advertise cars online for a “retail” price, when I came in they implied that it was part of the sticker price for the entire transaction up until they revealed their offer it was almost 2K above the “retail” price including $535 for a “value adding” expense of reconditioning the car. The car did not appear to have been cleaned on the interior and actively had dirt underneath the interior door handles. The upholstery was melted in a patch the size of a TV remote, so perhaps that’s what they’re referring to.Unprofessional—Couldn’t get my name right and remarked that it was weird. My companion asked why there was duck tape attached to the engine and the salesman said it was “no big deal” and dismissed her. Called us both sweetheart incessantly in the most patronizing way. Complained that my profession was annoying because he did not like software updates. Generally try to rush you and pressure you into buying immediately.Wasted my time—This is the thing I am most peeved about and why I am writing this. After the test drive the salesman proceeded to begin sloooowwwly (sloth in Zootopia slow) hand filling out the purchase documents while making unrelated small talk and hyping up the dealership. After about 15 minutes of this, I realized he is going to fill out this document entirely before we even discuss the purchase. Finally, I cut this off and tell him the price I’m looking for as I’ve done research into the worth and general pricing of the vehicle. At this point he says I have to go consult my manager, and goes into an adjacent room with glass walls. They just idle in there for about 30 minutes before coming back with the price discussed in the false advertisement section. I DO NOT WANT TO PLAY THESE GAMES.Unsanitary—The cherry on top, maybe 25-30% of the people in this building/large room with cubicles were wearing masks. Someone across the room was coughing. The manager came to talk to me with his mask on crooked. Absolutely unacceptable given the state of emergency. This made the waiting for the bs offer even more of an outrage.

Although they have a very large selection of cars, my experience there was not amazing. We were early for an appointment, which was on us, but we were given keys to a model we werent interested in. Also, there were a lot of customers not wearing masks, which during these times seems unacceptable. We ended up leaving because we didnt feel comfortable in their showroom area.

5 today 6th time in shop in 2 months

Bought a new Ranger from them. Very helpful with the whole process and not too pushy with vehicles and options I didnt want. Highly recommend to anyone looking for a Ford dealer in the area.

Excellent dealership with great people. They are helpful in the process and care about the customers that walk in the door. Jason was particularly helpful in looking at different trim packages and talking through the details. He got me an amazing deal that I am extremely happy with!

Took my car in with 1500 miles on it in for a fluid leak and all they did was top it off with more fluid. I guess it wasnt magical fluid cause this is underneath my car 100 miles later. Ill be going somewhere willing to fix the issue this time. Thanks for nothing!

This was my first time here for service. I was greeted at my car by Stephanie. She took excellent care of me getting me settled. I needed shuttle service and after waiting a while she had another employee drive me to work so I wouldn’t be late. She called and gave me updates throughout the morning. When I returned the remaining staff were professional and kind. The whole experience was seamless. I was very pleased! I live close to Annapolis but this will now my main Ford service center. Thanks Norris!

I have to share my experience with Norris Ford!!!!! My husband and I went to 3 other dealership and we were seen as targets and by the Grace of God we were able to walk out. We went to Norris Ford as our last trip to a dealership in Maryland and when I say it was a breath of fresh air!!!! We were treated with respect, our wishes and needs were considered and fulfilled. The staff was amazing and it truly felt like family! What a great present this Christmas Season! May God continue to bless everyone there and thank you for your assistance in getting our new car #Angel2 😊🎊🚙

Good price on vehicles. Horrible customer service

On July 9, 2019 I took my car to Norris Ford to get an oil change and work for an recall. They supposedly did the recall. Which was no completely done right because my alignment was still off now this was Tuesday. So I Immediately called them. Before leaving Ford I didnt have anything wrong with my car. My paper work stated that everything is working. Mind you my suv was fine no noise at all. Took my car back that Thursday. Once again my suv wasnt making any noise. They so called fix the alignment the best way they can. Thats what the technician said. He also said my front struts and bar links needed to be replaced. Plus my rod was bend when he fix the alignment. So I stated why didnt they tell me this Tuesday when I got my car fix the first time shouldnt the technician seen that? The question was brush off. Now wasnt they supposed to check everything before giving my car back? Wasnt they supposed to ask if I want to get it fixed before I left out the dealership? Ok I leave and when I left guys my car was making the horrible noise. One of them technician mess my car up. I called them back and they told me to bring it back. Took it back for the third time and they basically told me it was on me to get it fix. Now Im dealing with having to calling Ford corporate. Now it Monday I havent hear anything from Ford. Ps here is the vehicle check up from Tuesday they put everything works.

Took my car there for a recall. It took them 2 days to finish my car. They didnt even take care of what they were supposed to do.

One star is too many for this location. My husband took his truck in for service, which he has done several times prior. Today He was poorly greeted by Stephanie (one of the service reps). I’m not sure if she’s having a bad day or what. From the time he stepped in the door she was nothing but nasty. He had enough of her bad attitude and then on top of it she refusing him service because of his interlock system, she handed him his keys between her two fingers as if beneath her. Customer service is important. However the service here today was less than stellar. Ford dealers are everywhere. This is one we will NEVER visit again. If your a person where customer service is important, then stay far away from this place. She is toxic!

Great service and friendly atmosphere.

Had a great experience. The sales consultant Shawn Reddick helped us find the right vehicle and all the features that were the most important to us. Along with buying the new car he also made our trade in process super easy.We went in looking to compare the 2017, 2018, 2019, and 2020 Ford Explorer models— not a small task. Shawn helped us through all the options, even stayed late to help on the afternoon of Christmas Eve when he knew we wouldn’t be buying that day.Will definitely go back when its time to upgrade our next vehicle!

I just bought my third new mustang from Norris Ford. I dont live near them but its worth the drive. They are fair and easy to deal with. They are way better then the other Ford dealership Ive been too. Im writing this review because I came in for service on my 2019 mustang GT today and the service dept was great. They took my car right back with no appointment to fix a window that had water on the inside part in the door. They took their time to take care of it but what really impressed me was they came in and asked me if it was okay to get the car wet because it had already been cleaned. I gave them permission of course but I really appreciated them asking me first. Norris is great because they treat your car like its theirs. Other dealers dont care because to them your dream car is just another number. Thanks Norris Ford for all your help. The sales dept was great buying my car and the service writer and mechanic did a great job too. The car was still perfect like it was when I took it in. Nice and clean

I have been a customer 10 or so years very good service all good people

Ive purchased two cars from Norris Ford. Theyre service department is second to none!Stephanie goes above and beyond for her customers.Everyone at Norris, treats us like Family. We will be life long customers.

They got me in and out very quickly.

Called John Rooney the sales manager to buy a truck I saw online. He was very helpful, and agreed to hold the truck for me until the next day with out taking any deposit. I showed up with a check and left with the truck the next day the whole thing took less than 10 minutes.

Great car buying experience beginning to end!

Took my 2019 Ford Escape to the dealer for its first oil change and to have my cell phone paired with the car. There was no waiting in line. The rep immediately paired the phone and then the oil change and tire rotation was done in no time at all. Everyone there was courtesy and friendly. And the price was cheaper than Walmart but it was free because it was my first oil change.

Mmmm ok

Everyone there treated me very good

We are treated very well. The service department is excellent. Stan Ma is THE man to see!

Visited Norris this weekend to look at a vehicle I saw online. I’ve purchased several vehicles in the past from other dealerships and this, by far, was the most pleasant and painless experience I’ve had making an auto purchase. I didn’t leave the dealership annoyed. Shawn was delightful to work with and the other gentlemen I met were also friendly.

I had an incredibly poor experience with Kyle at Norris Ford. Never have I felt so disrespected in an experience at a Ford dealership. I will no longer be coming to Norris Ford in the future. Kyle is better suited for a non-customer service position, as he has very poor interactions with customers.

Do not go here; service department does not know what they are doing! Untrained mechanics will try and jack the bill up several times, always finding something else wrong with your vehicle

Fast service, great service advisor

Dont go here, they like to fix things that doesnt need to be fixed during recalls and charge the customers. Also love to take advantage of young Marine Veterans

I had contacted Norris Service Department prior to my arrival on Saturday because I had received multiple recall notices. My concern was that I needed - my only available time for service would be a Saturday due to my hectic employment schedule. The service rep stated whatever was good for me Norris could / would accommodate. He also informed me that Norris opens @ 7am. I asked how long would it take and he stated approximately one hour. When I arrived, The receiving rep was very courteous and professional. He asked why I had come in and I in turn requested if time allotted could I receive the Summer The Works package Oil Change as well? He without hesitation said yes/sure. My response - great. I was checking out with the cashier less than an hour - fantastic. It was brought to my attention that there is another recall for my interior molding - I will truly return next Saturday; Thank You to the entire Norris family / staffMr. Johnson BK

Never buy used from them unless you want to waste your money, their used stock comes from north point motors which has an abyssmal rating and with plenty of reasoning. If I could give them 0 I would

Nice placeNice peopleI reallyrecommend this place

Crisp clean and fast. Much appreciated

We had a nail in the tire and we were fixed and back on the road in less then an hour. The associates were so nice.

Always courteous and great service.

My husband and I came to Norris Honda in Dundalk and had the pleasure of working with Wilson Gilbert. He was so helpful, knowledgeable, and hilarious. He made the car buying process easy and enjoyable. I would definitely recommend stopping in to see Wilson to help you find your car!!

The team at Norris Ford are very attentive and have always treated me like family. Their friendliness and transparency are genuine which can be rare in this business. I couldnt recommend them enough. Do not hesitate to visit them, you will not be disappointed. Thanks Norris Ford!

Usually great service but I had my oil changed on Monday and none of the service agent had any face coverings or PPE. I did not feel safe.

Took a newly purchased Fusion here to do a recall fix and the service was amazing. Shout out to David who was kind, helpful, and professional both over the phone and in person. I will be back because the service was fast and the people I dealt with on Oct 1, 2018 around 5-6pm were all very nice and friendly. I have never bought a car there, but the experience makes me want to.

I have never felt so disrespected and blatantly lied too in my entire life. They were unethical and obviously just did not care about my needs as a cuatomer. Yesterday I went in to take a look at a $36000 Ford Ranger, possibly leasing the truck. I told them that I wanted to pay $450 a month with $3000 down. They come back with $801 a month I say no then approximately $720 a month I say no again and then $601 a month. I then ask them about the interest rate and they told me 5% for someone that has perfect credit, I knew I could get 3.6%-4.4% interest rate because I contacted my credit union. They told me that only 5% was because I was asking for too many months, what ever that means. I then proceed to ask about my monthly payment, they tell me I need to put between $10,000-$12,000 down to get to $450 a month. So we decide to leave. So today they text me non stop all day to come and that they will be significantly lower and closer to my budget of $450 a mont . So I grudgingly go in they show me $482 a month, I told them no and then they make a 1 minute phone call and come back with exactly $450 a month, still with only $3000 down, what happened to the $10k-$12k down? I have a bit of a blowup because of the demeanor of the manager, he comes to us and his word are I just lost money, lets do the paperwork for $450 a month, he was very upset, rude and brash about it. Obviously not happy at all. I thought he could have came in a said something like we made it work, congrats maybe some better body language and atleast act happy that he will be selling a ca . I took exception to his words and actions and decided to leave. Later that night the SAS salesman call and miraculously they were able to drop the price even more now $424 a month. Still only $3k down. Lastly the day before we had entertained bringing in an f150 from out of down because they did not have the one I wanted in stoc . They told me there was a mandatory $500 deposit to bring the car in. Also, I asked numerous times what the final price of the truck that is being financed, they refused to tell me. I asked twice. Mind you I went in to lease and they completely ignored that request, they were insisting on buying. Lastly, after I left I went directly to Al Packer Ford and told them what I was looking for with the same numbers. The salesman helped me, did not require me to pay $500 to bring another truck in from out of state. I will be picking up my $48000 F150 today at Al Packer for $3000 down and $450 a month. Unbelievable and can not believe that I almost let those 2 guys rob me blind.

I had amend my original 5 star review. I stopped in yesterday with an issue concerning my auto start/stop feature that I noticed hasnt worked for over a month. I figured I would have it checked just in case it was an early indicator of something more serious as my truck is still under factory warranty. I was told from the start by a tech and the service advisor that its probably fine and they most likely wont find anything wrong and if they dont find anything I will have to pay out of pocket for the the diagnostic fee and be ready to pay. I just felt like I was being rushed out because they didnt feel like addressing my concern. very rude and terrible customer care after sale.

Second new car and the experience was 100 times better. Glad I went to Norris this time. Thanks for a great experience.

Always a great visit☺☺☺Especially with Stan!!!Great customer service

When I am in the Baltimore area, I use Norris Ford for my services. They have always been honest, fair and very complete.

I purchased a vehicle less than two days ago. When I checked it out and purchased it my family was not there. The issue Im having is there is not enough leg room for taller people. My kid is also one of the main passengers and when she sits in it her knees are jamming the dash area. Even with her sitting in the back her legs are jammed into the backseat. So I called Norris Ford to find out if I get can something bigger like I told them I wanted right from the start. They said Im stuck with it and theres nothing they can do. Even though I told the salesman man I wanted the same size SUV just like my old SUV. But no, he kept insisting and saying its the same size as my last one. He wouldnt even show me anything bigger. He stayed in the small SUV area. So now Im stuck paying for an SUV that my poor kids can barely move in or be comfortable just to sit in.