So excited for our Hot Tub! The instalation process was so smooth, the guys were so great and helpful. Very happy with how everything went.

What a great experience purchasing our new hot tub. Dennis helped us find the perfect tub for us, and when we changed our mind the next week and decided on another style, they made that transition super easy for us. We had our tub installed and we’re using it the very same day!! I highly recommend them for customer service and excellent quality tubs!

They are so friendly, knowledgeable and professional. Claudia and Dennis will make you feel like family. We were so impressed by the service, especially on delivery day! They make sure that everything is taken care of for you and make sure you are 100% satisfied. I would very highly recommend.

If you are looking for a Hot Tub then this should and will be your only place to purchase. They are a family owned business and all have the highest customer service. Owner, Claudia will personally understand what you are looking for and take you through what will best fit your needs. When you make the decision to buy, she will ensure everything is handled to include your delivery date. She will be in contact with you up to and after your delivery and setup. We absolutely love our new Bullfrog A8 spa and it far exceeds our expectations.

We are so glad that we made a decision to buy a hot tub from Hot Tubs Plus. Claudia was beyond helpful answering our questions when we were making our decision, and she did not pressure us at all. There were some glitches with getting everything together with the electric. Claudia helped coordinate It even though it was not her responsibility to do so because it had nothing to do with Hot Tubs Plus. The delivery was very easy and professional. The spa is amazing and everything that we were looking for and more. Claudia even checked in after delivery to make sure everything went okay. I cannot say enough about the professionalism and customer service provided by this company. Its also family owned, which is a bonus because buying from them means you support a local business. If you are in the market for a hot tub, you do not need to look anywhere else. They are amazing, and I know that we are in good hands if we have any issues in the future.

Excellent customer service not only through the purchase process but after as well. They are so knowledgeable and helpful with all aspects of owning a spa. I wouldn’t purchase a spa anywhere else

We are extremely happy and excited to have our spa.Excellent customer service!Big Thanks to Dennis, Claudia and Katie and staffWe can’t thank you enough!Love you guys!

Absolutely amazing….from the very beginning…the original salesman was extremely helpful choosing the right tub after we discussed my need(back neck pain) and just my wife and I usage for the right tub size…they handled the pre-installation electrical 220 need…they came out TWICE to be sure I had the best choice for my needs and to check on pre-installation concerns I had…on installation day they were right on time …very careful and neat…and the installers were extremely knowledgeable in answering questions…Great Tub…Great owner …Great staff… GREAT STORE … just nice people to deal with….

Everyone we spoke to was very helpful, from helping us choose our spa, to plaving our order, and delivery and installation. Claudia kept us posted on when the hot tub would be delivered. The men who delivered and installed it were very careful of our landscaping, did a great job, cleaned up when they were finished, and showed us how to care for our new hot tub. I highly recommend Hot Tubs Plus.

Purchasing our new hot tub from Dennis and Claudia at Hot Tubs Plus was a fantastic experience. They both spent a ton of time explaining the differences in brands and how the Bullfrog Spa worked (the tub we purchased). Throughout Covid, they kept us up to date on the delays - industry wide and not store specific. When our Bullfrog was ready, Dennis delivered and installed it perfectly, being so careful with our landscape. I highly, highly recommend Hot Tubs Plus for a personable, knowledgable, and easy experience. Thank you Dennis and Claudia!!!

Have had a great experience with Hot Tub Plus, from selecting our hot tub to financing, to delivering and set-up. The wife and I got in the 1st evening and started enjoying our Hot Tub. Thanks for all the help in getting this to us.

Hot tubs plus was very communicative and helpful. They completely installed and filled our spa once it arrived. They answer any little question we had. Thanks again guys

I am very happy with my new jacuzzi from Hot Tubs Plus !!! Their customer service was fabulous answered all my questions right away ... They were quick to respond to any issue i had also worked hard to place it where it needed to go with no problem!!! I use it everyday for muscle pain so i sleep alot easier now !!! Thank you all at Hot Tubs Plus for your services!!! I Highly recommend if you need a spa this would be the company to handle it for you!!!

We purchased the Sundance spa in September 2019. The delivery went very smooth and we were very pleased with the placement of the spa within the confined space. Over the course of the past 15 months we had two minor issues with the spa (Sundance) which were quickly addressed by Hot Tubs Plus. We have nothing but praise regarding the sell, delivery, and service of the spa.

I purchased my Hot Springs Spa from here a couple months back, my experiences at Hot Tubs Plus have been nothing short of fantastic! The customer service is TOP NOTCH! They genuinely care about the customer and continue to do so after the sale! I went in to purchase a spa, I was greeted and treated with a friendly welcoming attitude. I was shown the different options and explained what the advantages of each unit were, I should add that I am in sales so I was very pleased with the service. They had scheduled my delivery on a Wednesday, when an earlier opening came up they moved my delivery ahead which was super!At the delivery of my spa I was told that if I have any questions on the maintenance of it to bring a sample of the water and they would test it and tell me what I needed. Today I walked in at 15 minutes until they closed and they happily showed me what I needed for my spa. As I was leaving the owner reminded me that I had her cell number and if I had any questions (regarding the chemicals I needed to treat my spa) to text her!! TALK ABOUT CUSTOMER SERVICE!!! Hot Tubs Plus has 100% exceeded my expectations at every interaction, I will always do business with them and I absolutely recommend anyone looking for a spa or anything related visit them! Hot tubs Plus has me as a customer and advocate !!!! Thanks Hot Tubs Plus!!!!

Overall buying a hot tub from Hot Tubs Plus was an easy experience. They quickly answered all of our questions and they were patient with us during a small mix up on delivery day.

If youre looking for a hot tub you need to go here. The staff is extremely helpful and knowledgeable and will find you the hot tub youre looking for. They also have a huge assortment of chemicals and accessories. They will test your water and let you know exactly what you need to keep your hot tub chemistry right where it needs to be.

Purchased a spa and had it installed 3 weeks ago!!!! Super excited! Great service! Very knowledgeable staff!!!! Definitely recommend!!!! Don’t wait, get in and purchase today!!!!

Our search for a spa began online with the intent of saving a few dollars, but after reading reviews of online delivery nightmares, we wanted to speak with a reputable dealer. We visited two spa dealers in Bakersfield and Hot Tubs Plus had the type of spa we wanted, and we found their customer service to be excellent - a benefit of a family owned and operated business. We found Hot Tubs Plus so helpful in explaining options, how to coordinate electricity, delivery, installation, etc. Zero pressure to buy.When we found our spa and discussed timing of delivery, we were given the parts necessary to have the electrical completed in advance, which made the morning installation go smoothly, and the spa was ready for a night time soak.Every single person from Hot Tubs Plus was courteous, helpful, responsive, and intent on customer satisfaction. Rarely have I seen an installation crew (ours took a few more people due to a more complex installation - see photos) shake my hand and introduce themselves on arrival and shake my hand again after completion. They also made sure every little thing was put back or cleaned up. White glove service start to finish.We are loving it!

I found Hot Tubs Plus online and requested service for an old Hot Springs spa that was left at a home I recently purchased. Although their tech was busy for the next week, they accommodated my request that same morning because the tech was “relatively” close to my home in Arvin! The shop followed up with me soon afterward with an estimate for repairs, and even though the spa was repairable, replacement sounded like a better option to me for my approx. 25 year old spa. I visited Hot Tub Plus the following weekend and left a deposit to purchase a new Jetsetter spa.The removal of the old and delivery of the new spa worked out very smoothly, and they accommodated my schedule again regarding the delivery date. The installer Cody and his helper showed up a few minutes early (sorry I left you waiting at the gate). He explained in detail and showed me how to operate and maintain the spa. I visited the Hot Tub Plus about a month later with a water sample. Dennis helped me right away and told me exactly what was needed to properly balance the chemicals.My experience with a total of 5 staff members from Hot Tub Plus has been top notch starting the day I first called. Great folks!

Wonderful experience! My wife and I found exactly what we wanted and couldn’t be happier. The staff is very friendly and knowledgeable about not only purchasing a new hot tub and making sure they put you in the right one but also answering all maintenance questions. I truly recommend buying from Hot Tubs Plus! Thanks again!

The staff is extremely helpful and friendly! Loved our purchase everything was amazing, and the delivery went smooth!! Love our spa and our relaxing time! Highly recommend!

Very friendly employee. She was very welcoming and even though my part wasnt in yet said the right things to make the whole visit pleasant.

We really chose the right place to get a hot tub from. It really is a local, family ran and owned business. Claudia really listened to what both my husband and I wanted for a hot tub, and did not push or pressure us at all, which is very hard to find. The employees are really nice and very professional. They sell the chemicals and accessories also, which makes it so easy to obtain the items needed for our hot tub. Long story short, Claudia has been there for us and is such an outstanding person; it just goes to show there really are good people out there. They have earned a lifelong customer and Im very happy to do business with them!

So glad to find a Home that helps me with all my hot tub needs! Office personal are kind and very knowledgeable about everything you may need!Owners are amazing and kind!You feel like youre working with family members on your first visit and never push their agenda but only meet your needs!

Ive worked for hot tubs plus for a year Beautiful showroom numerous spas to choose from great selection multiple brands, owners Dennis and Claudia very friendly. Awesome place to work for

If you have a spa this is definitely the local go to place here in bakersfield. Really awesome experience every time Ive come in. They are very knowledgeable and always super friendly and willing to help! And best of all they dont try over selling you like some other spa/pool stores here in town.

We absolutely love our Hot Springs Spa Grandee! Hot tubs Plus is a great family ran business with excellent customer service. White glove delivery was highly exceptional. I highly recommend them to anyone who is looking for a spa or any services!

Family owned and super nice people! Theyre really fair and will work with you.Update: we ended up purchasing a hot tub from them and they made the whole process very smooth, gave us a great deal, and even immediately fixed an issue that occurred. I highly recommend purchasing your hot tub here.

Dennis and Claudia are awesome to do business with! They made buying a hot tub an easy and FUN process! I would recommend them to everyone.

We had our hot tub for one week and absolutely love it! The folks at HotTubs Plus are extremely knowledgeable and friendly. The arecthe best in Bakersfield!

We had such a wonderful experience with Hot Tubs Plus. The Wilkerson’s were so helpful and did not pressure us at all. We felt like family from the first visit. We came back for the necessary chemicals, and they remembered us and were still very helpful and answered all of our questions. They were upfront with information and did not promise us something that they could not deliver to us.We definitely recommend Hot Tubs Plus if you are looking for a hot tub!

We had a great experience with hot tubs plus. Dennis answered all my questions right there in the showroom and I knew right then what I wanted. The swim spa that we selected is fantastic. Dennis told me what to expect, put us in touch with an electrician and a concrete guy and a crane and we had our hot tub installed in about 8 weeks. Hot tubs plus checked in with us and has helped us maintain it too. We love our swim spa!

This is a great place for all your pool and hot tub needs. They treat you like family.

I have been very pleased with my experience with Hot Tubs Plus. They made the sale, financing, and delivery a breeze. But they also have been great after the sale. Some businesses only care about the sale, but I have had help and support in the year after purchase and expect no difference in the years to come. I have had nothing but excellent customer service from day 1. I am so glad I got my hot tub and felt like purchasing from Hot Tubs Plus was the best part of it all.

I purchased a Freeflow Monterey hot tub a week ago and I couldn’t be more happy. Dennis was very helpful with explaining everything that I had questions about. Went back to buy chemicals and took a sample and they told me just what I needed. Couldn’t be more happy with the hot tub AND the customer service. Thank you!

This is the place to purchase your hot tub! The best customer service we’ve experienced. The owners are so friendly, so knowledgeable, and helpful. We ended up buying the Envoy. It is beyond the nicest spa I’ve ever seen. With the salt water system and the sound system, it is the backyard oasis we were looking for. Everything from the purchase to the delivery went smoothly. I love this place and would encourage you to check it out and see for yourself. Thank you to all of you that were involved. Your entire staff is top notch!

They were very helpful and kind. They took the time to find the right spa for us. We went with the salt water spa which is far better than any of the others spa. Bullfrog was number two but they pointed out the benefits of the salt water spa and less care needed. Totally recommend them!

Excellent service and selection of Hot Tubs. Staff is very friendly and professions, would recommend Hot Tubs Plus to anyone looking to purchase a Hot Tub and support local businesses.

If you’re looking to buy a spa or hot tub, this is the place to go. All the folks are friendly and helpful. Dennis answered all our questions as they came up. Claudia helped us choose the right tub for us. Cody did an amazing job with installation and initial setup. Love the support they provide afterwards. Thanks guys

Love this place! They have been super helpful and informative. Saved my bacon with my spa more than once. Love their friendliness and reliability. Thanks Courtney.

Just wanted to say thank you to Dennis for digging out parts to fix my swim spa.Would recommend hot tubs plus to everyone if he doesnt have what you need he will get it, and they are always very friendly.

Very knowledgeable staff that shot me straight during my shopping experience. No BS, only solid information. Would highly recommend dealing with Hot tubs plus

Amazing service, friendly staff. Will recommend to anyone. They took care of me before and after my hot tub was installed.. thanks so much guys

They were amazing! Spa arrived on time and installed perfectly. They walked us through everything at every step. I highly recommend!

ThankYou so much everyone at Hot TubsPlus the entire process from start to finish for this beauty was a dream.

My husband and I just got our hot tub delivered. I would say this was the best service we have ever received. From the moment we walk in the show room, Claudia the wife and owner was very friendly and answered all our questions. She is one of the best in customer service!!! The business is family owned, her husband delivered the hot tub today. He was also very friendly and answered ALL of our questions. Believe me we had ALOT, being first time owners. I would definitely recommend them, they are a top notch business!

We are so happy with the experience of buying our swim spa. We walked in the door knowing nothing about a swim spa an we were so happy of all the knowledge they had about the swim spa, we actually bought one. The whole experience of showing us how it works an then keeping us informed of when it will arrive an then the delivery and install it was all a wonderful experience. We are so happy we did business with Hot Tubs Plus

Great service and friendly people. Bought our hot tub here.

Dennis and the staff were very friendly, knowledgeable, and patient with us. Dennis helped us understand the differences in models and pick out the right hot tub for our needs. We look forward to working with Hot Tubs Plus again in the future to convert our pool to saltwater and for other pool maintenance needs.

Great customer service with years of experience. With out a doubt the go to business in Bakersfield for anything hot tubs related.

So nice and helpful. Delivery of my spa was on time and they explained everything. They were very helpful with the chemicals and explained everything.

Store is very clean and Cortney is so very helpful! We loved working with her! Thank you!!! You had all the items that we needed.

Our Bullfrog spa was delivered today. Just spent the first hour in it. Absolutely loved it. Though first time, it is living up to the hype. Delivery was a day early and they were amazing. They took there time and made sure the spa was just how we wanted it and they did not just drop it and go. They took the time to explain the spa and answered all our question. This has been one of our best purchase experiences from start to finish. We will be sharing our experience and telling all our friends. Thank you Hot Tub Plus!!!!!!

We bought a hot tub from them a few years ago and been very happy with it and them. The hot tub was here when they said it would be, they were very punctual with the install , and very helpful with all the questions we had.

Tremendous experience with Claudia and Dennis they answered every question we had. Support this local business.

Hot tubs plus the one name you can trust !

We love our new spa and the customer service is the best.

We are very happy with our purchase!! Great service.

We are so happy with our new spa, it was the brand we wanted, a great price and lovely service. Our Sales lady Daysia was so knowledgeable and easy to work with, our delivery and setup was great and they were so knowledgeable (thanks Cody and Dennis!) It was so easy and stress free! This is a very good company and in fact its so good weve contacted Claudia over there to buy another one for a relative!

We love our hot tub! Customer service is awesome!

First time hot tub buyer...Hot Tubs Plus had great customer service, knowledgeable and friendly sales staff, and quick and easy delivery and installation. Cant wait to try out my Bullfrog Spa! I would highly recommend Hot Tubs Plus to anyone looking to purchase a new hot tub/spa. I only wish I had room for a swim spa...

I had nothing short of a five star experience with everyone at Hot Tubs Plus. I cannot recommend them enough. I never felt pressured to buy anything and the white glove delivery was spectacular. They made hauling away my old hot tub and installing my new one a breeze.

Thank you guys for everything. I’m so glad we stopped at your showroom first. All the help and extra attention we needed to get this job complete was made easier by your fast responses. Thank you Claudia, Dennis, Cody and all your team for making this a special purchase. Even more thanks for changing out the 50 amp breaker (brand new but bad) and replacing it with one of your own so we could start enjoying our hot tub that day. I don’t normally do reviews but buying local from a family owned business gave our spa the personalized touch we needed to get over the hump and get it done.

They are always very helpful very nice people and help in any way they can

Thanks for the help today on our Hot Springs hot tub! After getting some bad advice on chemical readings somewhere else you helped us get everything back in line!!

We have had a great experience with Hot Tubs Plus. They have been very helpful and great to work with. We are thoroughly enjoying our hot tub and highly recommend not only the Bullfrog A8L. The service has been over the top.

Great customer service. The whole staff is extremely professional and very helpful.

We had a great experience with everyone at hot tubs plus from the purchase to the installation !

Wonderful company! No sales pressure. Excellent customer service!

Iv been working for the company since August and I have to say it’s one of the best environments I’ve ever been in, everyone welcomed me with open arms and treats me as if Im apart of the family!! Dennis and Claudia are the best role models and they take care of all of their customers, Im truly grateful for the opportunity to be able to work for them and learn from them as well.

I am so happy with our hot tub. We shopped around for a hot tub for a long time and in our research we found Hot Tubs Plus to be the most knowledgeable and trustworthy hot tub store in Bakersfield. They have a great selection and they went above and beyond to take care of us. We absolutely love our Grandee!!

Deshia helped me out and her customer was outstanding. Outstanding product knowledge.

After visiting a small handful of hot tub businesses in Kern County, ☆Hot Tubs Plus☆ on Yeager Way in Bakersfield CA clearly was our choice in fulfilling a bucket list dream.Extremely knowledgeable, patient, fair individuals, Dennis and Claudia made the process easy and painless.After already choosing Hot Tubs Plus, we sealed our deal at the 2019 Kern County Fair.Delivered to our mountain home as promised, the installation went smoothly by a capable crew accompanying Dennis.Our maiden dip was one recent night, under a cloud cover and light drizzle and it was pure bliss!

Alway a great experience when visiting hot tubs plus great staff and very helpful

Love. This place! Great customer service from local people. Must visit!

Top notch people to work with! Very happy with their services! Love my new Hot tub! This was the first place I went and after visiting all the other shops in town, turned around and went right back to make my purchase. Best place in town! I would highly recommend them!

I just had my new spa delivered and let me tell you these two guys were just great! The customer service was exceptional!! Thanks Cody and Mike for doing such a wonderful job and taking care that everything was in good working order before you left!! Your the Best :)

My husband and I have been wanting to purchase another hot tub after having one at our last home. We did a lot of research! When we are going to spend thousands of dollars on something we want quality, competitive pricing and good customer service from the company we are purchasing from. We definitely found that at Hot Tubs Plus! Claudia and her husband Dennis are a dynamic duo! She informed us of the differences in the brands and models they sell and helped us make that final decision on which one was right for us. We went with the Sundance Optima. We love it! I wasn’t sure we would be able to use it in the hot Bakersfield summer months but we have. Usually 3-5 evenings a week. WOW is it relaxing after a busy day of work. Dennis is very knowledgeable about care and servicing your hot tub as he has been in the pool care business for many years. He delivered and set up our spa in no time and even came back to replace a faulty circuit breaker that our electrician had put in. He didn’t have to do that he just wanted us to enjoy our new spa as soon as possible! Who knows how long it would have taken to get our electrician back out. If you are considering getting a hot tub this is the place to purchase it! Claudia and Dennis are honest and all around good people to do business with!

I highly recommend checking out Hot Tubs Plus if wanting to buy a hot tub. They have many styles, models and sizes to choose from, and a knowledgeable staff to explain the differences. They did a great job installing & setting up my spa.

We had this our new hot tub for a few moths an we love it

Highest quality hot tubs and customer service in Kern county.

Excellent customer service! Would definitely suggest Hot Tubs Plus if youre thinking of getting one. Thank you Hot Tubs Plus!!!!

It was a great experiance

Super friendly, helpful! Felt like we were buying a hot tub from family. No pressure sales. Highly recommend!

Hot Tubs Plus has some of the best customer service out there! This family owned business makes sure all your questions are answered when buying a spa. They are very informative and helpful during the entire process. Hot Tubs Plus will also continue to assist you after the purchase! Satisfaction Guaranteed! Tom W

Great place to buy product, great customer service

We just had our BullFrog installed last week and we love it! Thank you Claudia and Dennis for our beautiful spa! We recommend anyone who is looking for a spa to visit Hot Tubs Plus because Dennis really know his spas and can answer just about all your questions. They are experts in their field and take great pride in what they do!

Top drawer owners and service, very kind and not pushy!!!! I appreciate that. First time buyers and they walked us through the entire process. Two weeks start to finish and we even had to pour a slab. Amazing 😀

Best service we have received in years. They pay attention to the wants and needs of their potential customers, making sure to guide them to what will best suite their needs without being pushy. Delivery team was phenomenal, went above and beyond in every aspect of delivery. Thank you to the entire staff for your wonderful customer service.

I’m an Employee, this place has a good work environment.

They we awesome would recommend them to anymore who needs a hot tub

Great customer service and amazing products at this locally owned store!!!If you are looking for a jacuzzi, chemicals or any accessories, this is the place to go!!!!!!

Full Disclosure: I know NOTHING about spa heaters! My spa heater broke down and needed wires repaired and an igniter. I went to the shop and Claudia (very nice lady) had the part within an hour...still wouldnt work. Hot Tubs Plus came out and found the Thermistor was bad. No problem. Hot Tubs Plus had THAT part installed within an hour or so and the heater is 100%. As a comparison, Trevor from Cool Pools had come out a few days before and tried to sell me a new heater for about $2800. nuff said.Thanks Claudia and everyone at Hot Tubs Plus, youre the best!!

We bought our hot tub from Claudia and Dennis about 4 months ago. We have been very happy with our Bullfrog Spa and thrilled with their spa service. Anytime we stop by the store they make us feel like family. Highly recommend.

Friendly, good services. Wouldn’t go anywhere else.

Great folks at Hot Tubs Plus! Always super helpful and friendly!! Anytime you need service or help they are right there to help!!!

Very knowledgeable and passionate in their work. Humble owners and great service. Great variety of hot tubs in their showroom. Highly recommend Hot Tubs Plus!

I had issues with another Local business who took my card info and gave me the run around for ordering a Spa XL heater. Said it was ordered and then wouldn’t answer phones and ended up never being ordered.Furthermore I met Claudia at Hot Tubs Plus and she got my model number & part number and had my heater to me within 4 days. Only because it was over a weekend or would have had it sooner. A++ Customer service & very friendly. Everything taken care of In a timely professional manner. We have a 4.5 month old baby and my wife is very excited to be back in the spa for relaxing! Thank you Claudia for getting us taken care of very fast! A++

We bought a CalSpa through Hot Tubs Plus at a home show in Bakersfield. They were very knowledgeable and could answer all of our question. We had no problems getting them to deliver in Tehachapi. They even came back to adjust placement after delivery. They were on time, efficient, and made sure everything was just how we wanted it.