Want to waisted time go there, I checked in had 1 guy in front of me, 1 hour later after several employees were just walking around only 3 were doing anything, the people who came in after me left , finally I got my $1000 new phone. But they didnt help to set it up just gave me a cheat sheet to do it my self, really come on.

Was there over 3 hours to disconnect one phone.. Had to leave and now I am on hold again.. Terrible Customer service.. Would not recommend.. So it gets better, these folks at Customer Service could not help me out. After close to 4 hours they were unable to disconnect the phone. So frustrating. The store told me there would be no problem., but they could not access my account. UN REAL.. VERIZON is horrible, every time I had to deal with them.

Customer service was great. If i could remember the kids name to give him props. But he answered all of our questions. Helped us lower our bill and upgrade us and put a new phone on the plan. Clean place. All latest models. Very nice place

Store is very clean. Greeted immediately when entering. Manny is the greeter and he has been very helpful with questions in the past few months. GREAT JOB MANNY

Awesome staff customer service is A+ wait can be long some times but when you get service the staff go above and beyond.

This is the worst Verizon Store we have ever done with business with. They do not train their new employees properly and do not take responsibility for the errors their employees inflict on customers regardless of the $100s it caused added on. My bill went from $100 to $370 because a worker name Juliessa gave us an incorrect quote and her manager took our trade in then put that WE were supposed to mail in our $1000 phone after they took our phone. They have absolutely no idea how to do their jobs here. I went back clearly not happy that my phone bill is now as much as my SUV car payment. They acted like I was just being a Karen, made me wait forever in the store for them to tell me sorry we cant do anything besides give you $30 off one bill for the inconvenience and oh yeah heres your phone we took and wasnt planning on turning in for you. The pregnant manager saw me for 3 seconds after wasting my time for an hour with some sales associate who was getting defensive because I told them the truth about their customer service skills. The manager said she would add my $30 discount to my new car payment phone bill that her untrained employee messed up and theres nothing else she can do, just too bad. 4 days later.. We never got the $30 added to my bill. Seriously, Verizon is the absolute worst service, their employees are inconsiderate, and untrained. Also, Ive been on hold with Verizon on the phone for 3hrs now trying to get my bill fixed since the stores workers just cant handle it. Beware, if you go here get receipts! Check your papers AND your account before leaving! Do not trust them at all!

Went in for a sim card, simple thing. It seemed like store employees were lacking in customer service experience.I had a quick interaction with one employee that approached me while I was waiting, I thought he was about to help me but quickly brushed me off.Then when another employee started to help, within seconds she walked away, when she returned I explained that a Verizon technician had advised that I needed a new sim card for my phone we had tried to activate the night before, this store representative acted like I was making up the story, it just seemed rude of her.The previous day my son had gone in for a sim card for another phone and in helping him the store representative removed me from my account manager status for no reason as each account can have 3 managers, that caused some extra steps. In summary activating 2 additional phones for a total of 5 phones on our account of of 16 years became a big headache.

Offers they presented to me did not sit well with me.

My husband purchased a phone to be activated in the store. Service was excellent. Questions were answered completely. Verizon has provided us with service for many years now.

Long wait only to find out the device dollars I have been accumulating only goes toward a new phone not accessories. Grrr But the People I dealt with were pleasant.

Phone upgraded in less than 10 minutes. Total of 20 minutes in store. Absolutely on-point customer service from this location!

WORST experience of my life! I went there to try to get help to set up my phone cause my old one is broken and they mailed me a new one… the lady refuse to help and I told her I had no internet at home and she still refused to help. I’m also told I would get money off cause I upgraded my phone and paid off the tablet but that never happened I’m still being charged for the full thing even though they gave me an open box.

Huge, Huge THANK YOU to Manny for saving the day for me. I stopped in because the night prior my SIM card stopped working. Translation: no data, no phone, no text message. I’m visiting from out of state so without data I have no GPS and am basically stranded. Despite not having an appointment, Manny helped me right away by replacing the SIM card and doing some test calls to make sure all was good. He was super friendly and made the process easy. I was in and out in about 10 minutes. Manny, YOU ROCK!!!!

Was told to bring portable wifi into store but then told I had to call

Allowing only a few people at a time in the store but it goes fairly quick. Sales people a polite and knowledgeable. Couldnt help me, but gave me phone number to call that hopefully will be able to.

Didnt have appointment but only waited a few minutes. Great and fast service

Went to the California Ave location to buy a new phone and was greeted by a morbidly obese short unattractive Hispanic with highlights in her hair with a really terrible attitude. This Hispanic was of no help and decided I’d rather be treated with respect and buy my new IPhone at AT&T. I will never do any kind of business with Verizon ever again.

Disappointed with Verizons new system for customer service, I dont want an automated system, I would very much like to speak with someone instead of a phone tree. No worst feeling than to be hung up on when your problem has not been fixed....Come on Verizon get it together....

Being helped outside by the curb was not fun with this heat..specially because they have no inventory to purchase one could not go in the building and when you need to discuss your account with a rep. Sorry guys!! Make it better please..

Great customer service and very knowledgeable.

Had the worst experience at this verizon. Always recieve the worst customer service.The employee with the highlights was extremely rude and unhelpful when explaining what i needed help with i definitely wont be returning to verizon.

Very helpful. Thank you. Everytime I go there. Awesome customer service

Fast service. No hassle with my refund. Courteous staff.

DID YOU KNOW THAT CUSTOMER SERVICE NO LONGER EXIST HERE! NEEDED HELP TURNING ON OUR NEW SAMSUNG S20 FE 5G PHONES WE JUST PURCHASED ON FRIDAY NOVEMBER 27th.WHEN MY HUSBAND ASKED FOR THEM TO HELP HIM TURN ON HIS NEW PHONE HE WAS TOLD TO COME BK3XS AND STILL NO HELP JUST GOT TREATED WITH DISRESPECT, AND COMPLETELY UNNECESSARY AND INCONSIDERATE JUSTIFICATION ON THEIR PART, TO JUST SAY THE LEAST..LEFT US SPEACHLESS AND SHOCKED WOW!! INCONSIDERATE AND UNEXCUSABLE BEHAVIOR. TRULY UNPROFESSIONAL THEY REALLY WERE..RIDICULOUS!! CONTACTING CORPORATE ON THIS MATTER..I WONT BE BK TO THIS LOCATION EVER !!

Super nice person very helpful and very clean and neat store

They are only doing appointments at the moment since they just opened up after being closed for a week so unless you are going to pay ur bill, curbside, in-Store pickup they won’t be letting you in

As always, I received awesome help. The employees are kind and professional, and do their best to help with any issue I have. Thank you!!

Rude. Overly priced. Way over rated.

Rude service. Way over priced.

What a great crew! Best Verizon store I been to. They are always there to help you unlike some stores that have reps chatting with each other. I went in and out with a new phone without a hassle!

Fast and courteous service

Don’t bother going in. I was not allowed to touch or see the phone I asked to purchase and they will not help you set it up. It was such a waste of time

Great service by Betty Cornejo very knowledgeable employee.

Helpful i was far from home and they helped with what I needed

Its a Verizon store. Very helpful staff. They talk there time to make sure theyre not missing anything. If there is a line ahead of you. Remember they give the same great service to everyone. Happy shopping

Attitude of the Store employees sucksThey display no respect for the customer

Super fast experience. No wait time. Had what I needed at a good price. Using my device dollars on my account was a breeze!

Was helpful

Horrible customer service at the front entrance.

Horrible experience, empty store and they want an appointment to pick up a damage sim card

Not Helpful - Embarrassingly bad Customer ServiceWe tried to switch our phones over from Sprint to Verizon. We came to the store a total of 3 times. Stood outside due to Covid and got what I would call some of the worst customer service I have seen in a while. Instead of welcoming us and trying to get us transferred over from sprint (with our own devices), they would just give us a reason to not help us and then move on to the next customer. Causing us to have to drive back there multiple times for things that could have been simply told to us the FIRST TIME. Now because of their lack of help and information, we have phones that are not being correctly activated. All simple items that we (or the general public ) would not know how to do that could have been easily done with one visit. This store might as well be closed during COVD because they are NOT helpful at all.  If youre thinking of switching to Verizon or need to find a store. I would not recommend going to this store.

Verizon signal sucks in all of downtown but the customer service is excellent. And the signal is really good everywhere else. But I live downtown.

Please be patient

Customer service was amazing. My note 9 s-pen broke within a couple of weeks of my purchase and these awesome ladies got me a replacement fast and easy. I love this location. There is no other company to do cellular with out that is like this one.

No chairs for disabled people

Worst costumer service ever faced in my life

Ive always been happy with Verizon. No wonder Ive had them for years now. No interest in ever switching. The employees are always very helpful and knowledgeable.

Very professional

I have to say this is the best Verizon store in Bakersfield. Best customer service ever from Jose he helped me with all my purchase and questions about the phone i ended up buying. The other employees suck they just ignored me because they were to busy laughing and talking to each other.

Alfredo is awesome and very helpful. What a great asset to this company

My best friend got a new phone and the staff was great. They were friendly and helpful. They gave her a great experience.

Ive been a Verizon Customer for almost 20 years. I have NEVER had such bad customer service then I did today. We went in to purchase a phone and a watch, possibly 2 phones. The sales rep J trade to tell us we had to have certain plans, which absolutely wasnt true... We left with 1 phone because of frustration, called customer service and found out it was all complete garbage. We completed our purchases at Best Buy which was actually cheaper without hassle and lines of garbage from a bad service rep.In my honest opinion, I should have just started service with another provider.

Jasmine Gutierrez was such a great help! She explained everything so well and was very easy to get along with. Very cool girl.

The person that help was great, she helped me on everything I needed.

Verizon has horrible customer service. I called Verizon after being a customer for years while at Costco. They kept me on the phone for 1 hour and 30 minutes. Lied to me and promised the world. I repeated everything she said multiple times. The Costco rep says she is giving you a great deal go with them. Them Verizon back pedaled and said they could not give me the deals they verbally quoted me. I switched to T Mobile could not be happier plus saved a grip of cash. Verizon you are over rated and very expensive for the same coverage T-Mobile has. The lowest I can rate is a star they are way lower than that in my books.

Verizon employees need retrain ing on customer service and security that works for shopping center also needs to be removed ,he was over agressif and used his cellphone to take pictures of my wife and I without permission.when asked to cease he got rude .

This a good service provider. The personnel are very helpful and knowledgeable. I recommend this service to anyone.

Went in to have my phone checked I didnt have to wait which was nice. The rep checked my phone & put the details on my acct. Super quick & friendly so much better since theyve moved to the new California ave location.

Joana was not as helpful as she could of been

It was busy but the man that helped me was very honest and helpful. Explained everything. Patient

Horrible customer service they refuse to help me fix my phone and were acting

Great service and fast

Great Verizon location! The reps and management went above and beyond to help me while I was in store. I highly recommend Verizon as a carrier and this location as your one stop shop.

Love Verizon as a company but this store has some great stoner music but the employees are about as motivated as i am about going on a diet which is ...... Not

Sam was and always is great. Surely remembered my needs..wasnt pushy and on point with customer service.

Its the worst Verizon store I have ever been to. I checked in sat down with my toddler and to keep her from yelling I gave her my phone to play with. I saw about 6 people come in after me in different time, they were all seen before me. I waited patiently for a hour before I got up and saw 4 employees just standing there talking with each other. While there was only 1 customer being helped at the time. Three employees went separate ways but one stood there looking at me leave then went back to looking at her phone. Im a Verizon customer for 15+ years but I wont be coming to this store ever again. So rude...

Salesman Dan was very good. Happy with whole experience.

Customer service is a mixed bag here. I have my personal phone as well as manage a business account. My recent visit took about 45 minutes after getting scuttled in without question, passed up by two customers that hadnt even checked in before me, and only to be turned away by them saying what I wanted couldnt be done. Even the DMV would have turned me away at check-in instead of wasting my time. Id rather drive an hour to Visalia to talk to their other corporate store.

Spoke with Chris, who was VERY helpful. My only complaint was I was told the credit check was a soft inquiry but it popped up on my report as a hard inquiry and dropped my score a bit. I wasnt very happy about that.

Very good at problem solving., efficient, an nice group there

The young lady helping us was just wonderful being patient and answering any questions we might have. Just overall wonderful experience

Great deal but it takes way too long to complete the process.

Best staff ever. Dan the man, and Oscar worked hard on getting my service right 2 days none stop. Thanks

The sales people here are the best around. Helpful, patient, and always ready with answers they represent the finest cell phone buying experience in town.

I ordered a tablet online and went to pick it up after work the next day. I was greeted immediately and they gathered my purchase up and had me on my way in no time.

Bad services

Thanks Joanna, she helped me with all my phone issues and we had an great wait time of ten minutes. Recommend highly

The guy who helped me was super helpful and professional. Im sorry I didnt write his name down.

Very nice staff. I ordered a tablet from Verizon. It was damaged when I got it. I took it to the Verizon store. They replaced it very fast. 15 mins and i was out of the store.

Too expensive service. They monopolize the phone they sell you, so you may not be able to use another cheaper service or use their chip in a cheaper cell while you wait for your contract to be completed.

Super helpful, large selection. The staff stayed late to help me. Awesome service!

Very helpful! They are very friendly also!

Kevin was great. Very friendly and knowledgeable

If you get the right clerk you going to leave happy. But dont drink anything liquid, because there is no on site public restroom.

Excellent associate knowledge and service. Now it might take an hour or so but overall worth the wait to get the right answers.

The manager and team are awesome. My phone didn’t properly back up before I traded it in and the manager went above and beyond to make sure my phone got backed up even after I left the store.

If I could give this place no stars I would!!I called Verizon and asked them that if I bought a phone online, if my sister could go in a store and pick it up. We live 4.5 hours apart, and I cant ship anything to her house because people are thieves, and her work wont let her.My sister being who the phone was for, plus being an authorized user on my account, I was told it was not a problem, at all. The Verizon Rep on the phone said the store would call me and verify everything, as long as I had the answers and she had her License/ID, she could get the phone no problem. So I bought the phone online.Now, I dont what part of their jobs are so difficult in store, but the Verizon store Rep Kevin didnt bother to call me and told my sister she couldnt have the phone. Mind you the phone is already paid for. He didnt even try to help, just told her no and walked away.My sister called me almost in tears because this guy Kevin was extremely rude. I told her to hand Kevin the phone he refused. So I told her stick your hand out and give it to him. He took it.I began to tell him everything and what the Verizon rep told me, he cut me off saying I know, she already told me that. I continued and he shoved the phone in her face and walked away.Then no one in the store would talk to her, like children. I told her to find a manager, so I could try and get some help, see what my options were. Silvia the manager also walked away from her, then into the back of the store, just so she didnt have to do her job. Power trip much? So my sister left.I called Verizon back and even the rep said the store employees were NOT doing their jobs. I was on hold for a while however, it got handled and they gave sister the phone.What really sent me through the roof was, the manager at the call center, told me instead of using my card to pay, I could charge it to my account and my sister (being an authorized user) would have no problem getting the phone.Why did this make me angry, you ask? Well, all that Kevin and Silvia had to do was take 60 seconds out of their lives to tell me this. I could have just voided the card order and reordered it sending the charge to my account. HOW LAZY COULD YOU BE?Now, what was so difficult about doing their jobs in the 1st place? Its not like its rocket science, but I guess it was for them.So my sister goes back into the store, Silvia pretends to not notice her and plays with her phone, ignoring her. My sister says Excuse me, I was in here earlier and, Silvia cuts her off and says Im aware of the situation, and my employee didnt deserve to be cussed at.Uh no one cussed at him, hes trying to cover his own butt. No one was angry until after we interacted with him, and he didnt do his job. Kevin hid in the back, while Silvia helped my sister get the phone. Silvia was rude the entire time!! Mind you when Kevin left he didnt even look at my sister or try to apologize for his behavior.So to sum it up, this stores employees are rude and dont know the meaning of what customer service is so they dont know how to do their jobs. Go to a different Verizon store and save yourself the trouble, of lazy, rude people!

Another bad experience at this location. After the standard 15+ minute wait time at this location and watching an employees standing around for 10 minutes chatting with the security guard, I was approached by a JP. Tattoos, earrings, pants that were clearly 8 inches too long, and eye color changing contact lenses. He was quick to tell me he couldnt help me. I half expected that given his unprofessional appearance. I do understand there was nothing that could be done with my situation but I really need to vent about how bad Verizons in store customer service has gotten.

Verizon in Bakersfield at their headquarters has greatly improved their customer service I was treated very well and quickly in Friendly I cant ask for any more than that other than a wish the prices could come down on the phones I know their overly marked up. ..

Passable service just workers needa work on approach walked in and workers just stared scared like a chihuahuah lol, only one help but forgot his name older gentlemen white hair

I went in the Verizon store to swap a phone recently. Fernando, the rep., was so clumsy, rude, and idiotic. The manager told him to help me connect to the WiFi so I could back up my contacts. He said, he can just use his data. Then, he kept calling my Note 5 a six plus that he almost ordered me the wrong phone. This was the worst experience Ive had with Verizon. I was seriously considering cancelling my service because of him. Fenando made me feel belittled and like a piece of trash. I feel like he didnt really know what he was doing and didnt care about me as a customer.If you ever go here, request Dan. Ive had two very pleasant experiences with him. He is delightful and very well-informed. Most importantly, he actually cares that you walk out of the store satisfied.

Received my Samsung Galaxy Note 8 On 9/5/18. Glad they had cases and were able to help me transfer all my apps and settings.

Bad customer service. Encountered a sales associate with a bad attitude who was rude. I asked to see the colors of the new iPhone and was told Ugh! Theyre all in boxes. What color do you want? I then said Id like to see the colors before purchasing. JJ replied, People just pick a color without seeing it out of the box. I said Im not going to purchase something I cant see. He shrugged his shoulders and said, Well ok, is that all I can help you with today?with an attitude of I dont give a care if you buy a thing! I brought cash to purchase a phone and he didnt care a bit he lost a sale. Horrible customer service!

Verizon staff are so rude, they have no idea what they are selling or how theyre promotions really work. You can literally ask five staff members a question and they will give you five different answers its so ridicules. Once you confront them for selling you something that isnt true, they are not the ones to blame WORST CUSTUMER SERVICE EVE!!!

They have the most helpful and nicest staff I have ever met in any Verizon store. I would definitely do business with them.

Excellent store and online service, good quality cellular telephones. The prices might be higher than other cellular companies but Im willing to pay the price for the quality service.

You are the worst company. You locked me out of my internet bill because I changed my ip. I called they tell to visit a store and show my id. I went to the store but it is a third party store which I dont know. Then I went to the correct store and they told me my account was in collection. I paid the collection. Now my credit ruin. I was a customer for 10 years. I will haunt you for the rest of my life.

Love the new location! A much needed upgraded from the place down the street.

Very helpful to answer any questions and friendly.

Good store, BUT it takes a long time to receive help, wait times are long.