Phil always takes good care of me with very good customer service! Fair prices as well!

I have been having our vehicles repaired at Tire Choice (formerly Monroe Muffler) for about 15 years. I trust the manager and technicians to tell the truth and provide options for repair and replacement. My recent experience with Phil, Jon, Mike and Travis validated this trust. I recommend these guys and this location whole heartedly.

I highly recommend good people and very responsible. Will be my go to mechanic from now on.

Very nice and get the job done with no problem at all I highly recommend this place

Great place to have your car serviced. Polite and friendly atmosphere. Affordable prices.

I used Monro about 4 yrs ago for brakes. At the time, they suggested replacing the bearing but I couldnt afford it. They were able to save the bearings and just replaced the brakes. Fast forward to this week, my brakes were grinding so bad that I ended up not being able to go into reverse.Phillip took the trunk in and inspected the brakes and later called me with the diagnostics. He was honest and told me that the repairs would be around $2300.00. I couldnt justify investing that much into a truck that is not worth that much.He was very understanding of the situation and managed to stop the brakes from grinding and making the truck ableto go into reverse so that I could drive it to the dealership and trade it in for a new truck.Phillip did not charge me for what he did which my wife and I are extremely thankful for. He was not at the shop when I picked the truck up so I was unable to thank him. MONRO, you have a very special employee here.Today, I am a proud owner of a new truck and the dealership only gave me $500.00 for the truck.Thank you again and I will definitely use Monro in the future and refer you.

I really enjoyed my first experience here. Mike helped me out with some trouble shooting on electronics in my vehicle. He went above and beyond to provide a stellar customer experience. Based on the great service I received, I will now be making this our familys primary vehicle service provider.

Good as always, thats why I keep coming back.

I had an Oil change appointment scheduled on Saturday August 15th at 8:30 am. I arrived at 8:20am & the door was locked, the bays weren’t open & the open sign wasn’t on. I waited till about 8:35 & left.I called around 9:30 & was told by Jon someone was there at 7:30. If that’s true, they did not open the door which said ‘open at 8am’ This was Monroe’s chance to win me back since a few years ago I had a bad experience & haven’t went back.

Jon and Phil are the best!!!! These guys really take great pride in providing the best quality service as possible. Thank you so much guys, youve definitely kept me safe and on the road for years and hopefully for many more years to come! Highly recommend these guys.

Al was very professional and, above all, honest. I thought I needed new brakes all around. He told me that were fine, I was hearing noise from rust buildup. No charges. I had him change my oil just because. A great visit will go back. Honesty rules.

From oil changes to timing belts, these guys are great! Jon and Phil are extremely trustworthy. I will definitely refer all my friends here and continue to bring my 2014 Dodge Ram for all of its needed services.

Great staff, very thorough inspections on vehicles, very good at advising customers of any and all of your vehicles maintiance needs. Clean and inviting environment as well. Excellent quality of work performed by all the technicians. Also, thank you again Phil and Team for getting my truck all taken care of!!! You guys are the best!!!

Great staff!!! Always high quality and reliable service performed every time I go there! Thanks for keeping myself and all our families vehicles on the road. We will always come here!

I was overcharged for a poor quality change my rear breaks. Two days after the work was completed, the breaks started to make noise. I took the car back, they apologized, did something and worked fine for another two days.Then, noise again. I decided to take the car to the dealership. It turns out, the breaks that they used were of poor quality. I had the work redone by the dealership, and no more problems. BTW, I paid about 20% than what the Monro (Avon Lake) charged me.

Greetings , Life gets busy and it is comforting to know that Al and his staff of experienced technicians are going to treat your vehicle as it were theyre own. Al is genuinely kind and always strives to provide me the best service for my honda accord. Al also lets me know of mechanical issues on my vehicle well before they are critical which gives me the piece of mind I can live with knowing I am safe in my car. Thank you Al & staff for service excellence beyond expectations. Trust Monro!

George was exceptionally helpful when I couldnt get my license plate off my car. In the past they had done work on my car saving me hundreds of dollars. Super nice, honest and dependable.

Great service with honest employees not trying to upsell you on what you dont need.

Al and the guys were great. They took the time to explain the services needed in a clear, concise way and they were not pushy or overbearing at all. A welcome departure from the typical sales routine at other shops. Al runs a tight ship and has earned not only my business, but my respect as well. I highly recommend this business and encourage all who read this review to consider visiting Al and the crew at Monro for all their vehicle service needs.

I have been a long time customer of Munro and have been incredibly happy with the service there. Everyone is helpful, knowledgeable and personable. They take the time to explain problems and what they are doing to remedy said problems. I am very confident in their skills and services and would highly recommend Al, Mike and the rest of the Avon Lake Munro crew!

These guys continue to be extremely helpful every time I have brought a car in for an oil change or to get serviced. They get you in and out and are extremely courteous while doing so. For the value and customer service you get when you do business with these guys, it would be hard to go anywhere else.

I was overcharged for oil. I wanted full synthetic and my car only had 29,000 miles on it. On the receipt it says I was given full synthetic high mileage which I understand is for cars with over 75,000 miles. I only said I wanted full synthetic, not high mileage. I also tried to use a 10 dollar coupon, but I was told that 15 dollars had already been taken off my amount so I could not use the coupon. Of course I feel swindled and should of asked for a price quote while checking in. I did call a week before I dropped my car off and was quoted 69.00 for oil change with full synthetic including service fees and labor and if I got to use my coupon, it would have been 59.00Click

Really appreciate Al and his staff. They were knowledgeable and took the time to explain what they were doing. They took care of my tire issue promptly. I highly recommend them.

I believe it was Phil who worked on my car. I thought I needed brakes and he didnt try to get me to buy more than I needed. He described my cars issues in depth went above and beyond in his work. Would recommend.

Went in for oil change and was told that it was leaking oil. Charged fee to find out where it was coming from and they said they fixed it. My cost for oil change and diagnosis and fix was $104. I did not drive for awhile but then when I did, I noticed a little oil on garage floor. I thought maybe from what they fixed. However, I took it to another shop as that continued and they said that whatever was done, did not fix the problem so had to pay again to have it fixed. I am not sure how they could have been wrong and I have been there for other things and the people are very nice but now i am not sure about their qualifications since they were wrong about this and even charged for the diagnostic so how did they diagnose it incorrectly? Was advised not to return, too bad as it is close to my house and as I said the people are very nice and explain things.

I had a very pleasant experience at Monro. They were very knowledgeable and fast. I highly recommend them for all your auto needs. And theyre honest and fair and doesnt feel like a corporate company but people that really want to help.

I have an older car, so I did not expect the parts to be on site. The parts had to be ordered on a Saturday. Al made sure all the parts were there very quickly, and Mike installed everything and it worked perfectly. Total time from drop off to pick up 3 hours. Very impressive!

Jon is fabulous!! I sent my Mom to Monro this past week and she couldnt stop telling me how great Jon was with her! Its nice to know he truly cares about his customers and her car is running so much better! I dont have to worry about her driving anymore and possibly breaking down. Give him a raise!!Previous Post 2019I have full trust in Jon. I followed him from Bay Village. Im glad hes closer to home. Phil and Jon are absolutely the best! They will make sure you feel comfortable and provide you with a free courtesy inspection for everything that is going on with your vehicle, NEVER any pressure to purchase additional services. I will always continue to come to this location.

Just stopped in this location today for a oil change without an appointment. Phil got me in right away and Jon did a great job on my vehicle. I will continue to come to this location from now on.

I’ve always had great service here!!! Everyone is very helpful and polite!! They have no problem squeezing me in and they always have quick service!! Love love love them! Allan in particular is so knowledgeable and helpful!

Update: i went back there today and met mike, he was really helpful and gave a fair estimate, the prices and warranty are the best i got around, i will go back after memorial day to get the job done.Just got out of there, the old guy AL is very rude, he just walked away while we were talking, didn’t even listen to what i needed exactly as I already know what the problem is and what’s need to be changed , insisting on coming back in another day for inspection, all I wanted to know is how much he is gonna charge me for and I would come in another day and get it fixed.

I had a wonderful experience with Monro today. Allan, the manager and Mike (technician) were kind, professional and went out of their way to help me with my fiat. I felt like they truly cared and went above and beyond the call of duty. Thanks Guys!!!!!!!

Great experience, Al helped me out in a pinch with a stripped wheel stud right before he was closing.Customer service like that hard to find nowadays.Will definitely bring my car back.

I almost had a heart attack when my dealership service department told me what my exhaust repair would cost! They actually recommended that I go to an exhaust repair shop for this repair instead. Al got me right in and was able to fix my exhaust issue (broken regulator) in record time at a very reasonable price. Ive had issues with other auto service providers in the area . I will definitely call Al again if I have further issues with my 2009 Chevy Malibu! Thank you Al! Car is whisper-quiet again and sure to pass eCheck this year!

Great service. I was able to get tires shipped from tire rack and have them installed. They were very courteous and prompt in their service. I would recommend this place.

I have gone here for a long time. Polite and trustworthy people who have never tried to sell me things I dont need. Al and Mike got me in for my oil change very last minute, which I greatly appreciated.

Service is always awesome at this shop! I never feel like just a customer or a number I really think they care my car is taken care of. Seems like it’s even better recently. I heard it’s under new management. I can tell. You need more managers like that one in all your shops.

Great service. Great price. Quality product.

Daughter was home from college and wheel bearing went out on her car a couple hours before she was leaving to go back and shop manager had car in and repaired in an hour and a half. Great service and overall experience every time I go there.

Mike is a great guy. He does really good work with my car. Wouldn’t go anywhere else.

Al did a great job. I would definitely recommend this store to others!

Great customer service. Picked up a nail Friday evening 30 minutes before closing. Staff was very friendly, got me in and out in a timely manner.

Very quick oil change. Gave honest estimate for work that car needed, but wasn’t pushy at all. Will definitely go back.

Just left Monroe Muffler Brake Service in Avon Lake. I was provided with excellent, professional service! The price was right and the experience was positive and pleasant.Highly recommended!!

Appreciate being fit in quickly when I have so few days off to work with.

Al and the crew helped me when I was in a hurry. This kind of service. Builds loyalty.Thanks guys.

I work here and i can personally say the service is fantastic come get your oil changed and your tires rotated in 20 minutes by yours truely

I highly recommend the staff and service. Very friendly and efficient. Courteous and helpful.

Al was able to fit me in for an unexpected emergency while the shop was busy. He assured me my truck would be taken care of and explained everything to me in detail which I appreciated.

Appreciate their same day service even though I called after 3 PM. No games with listing other repairs needed.

Good group of guys they honestly care about their clients.

They are always very nice and friendly. Treat with respect. Honest about work that needs dome, but not pushy.

Owner was super friendly and really cares about buisness-customer relationships. Wifi in the waiting lobby and incredible cheap prices for reliable services.

I was taken care of by Michael, he was extremely nice and helpful! I would likely recommend!

Couldnt ask for anyone better. I would hire Big Blue to run my shop in an instant. Honesty is hard to find. Found it.

No matter how swamped they are, they go out of their way to help you! The assistant manager and technician were great.

Mike and Al were fantastic! They helped me with a muffler leak. They were honest, fair and the cost was reasonable.

The guys were so helpful!

New ownership since my last visit. Some of the new staff arent very friendly. One young man was very polite and helpful though.

Great service. Helpful and friendly!

Allen and Mike took great care getting my oil change done fast and efficient good job guys and great prices thank you Doug Martin

Best place to have your car fixed for an affordable price my go to for vehicle repairs

Exceptional service on multiple visits and got my jobs done right. Will continue to be a loyal customer.

On sat I had a flat rear passenger tire on my vehicle I stopped by monroe tire in Avon lk huge thank you Al for taking great care of me on short notice especially on a sat when he had a lineup of vehicles I so appreciated his service

Very helpful with good prices. Can explain to someone who doesnt know a thing about cars what is wrong with my car without confusion 😁 friendly workers too

Al is very noligable and understands my concerns. Also gets my car done in a prompt time and very fair with price.

Mike took good care of me with my oil change.

Good service Van is a very knowledgible mechanic who does things right the first time I recommend mamma corner Cleveland for car repairs

Al is super nice! And brought all problems to our attention without being pushy:)

Place is a ripoff. Way overcharged for a simple muffler replacement. Go anywhere else.

Best mechanic and great service even better pricing

Friendly ,prompt service.was there for an oil change.

Great experience. Very helpful technicians.

I go to Monroe for my oil changes. Al is very friendly and polite

Ive tried other auto shops but always come back to monro. Super friendly and helpful staff and always in and out.

Mike, the Assistant Manager, is a service kind of guy. I am happy I took my car to him I know that if I have problems again, I will contact Mike.Thank you.

I dig it. Wonderful customer service.

Had my truck serviced by Phil this fall and prices beat competitors and was done quickly. He also pointed out some potential issues and wasnt trying to sell me on unneeded services.

They exceeded my expectations. The staff is great!

Al was awesome took great care of us

Incredible service and great people!

Al and team are great and trustworthy.

Great mechanics very quick and friendly

Made an appointment (which clearly was loaded in the system because they provided me with my car info) but when I showed up they said I didnt, and didnt have time to take care of my car. Not going back obviously

Thanks Al for putting air in my tires.

Professional and fast and affordable service!!

Great service and wonderful personal service

Fastest oil change i ever had

Super value for oil changes

Good people, good service

Great Service!

Great service!!

Charged 33 for 14.99 oil lube filter

Great service!!

Always treats me right.....

Great