I bought a complete set years ago. Told they had a lifetime warranty. Now I sent in three suitcases to have zipper pulls fixed and one zipper split. Now I’m talking about a simple attachment you use to open or close the bag. I get an email saying all three bags are out of warranty and not repairable. How is it possible they can’t repair the attachment for the zipper?I respond to the email asking what are my options and how do I get my bags returned? Three emails and no response. They don’t have a phone number to call. Do they just keep $3,000 of luggage. This company is broken. Don’t waste your money. Buy bags that are less expensive and consider them disposable. Tumi is not worth the price.

The sales team at that store is very friendly and extremely helpful. I had to fix a handle during my stay in Miami and the were able to organise the piece and fix it.During my stay at the store I also saw how attentive and friendly they helped the other customers. Nicole and the team are outstanding!

If I could give zero stars, I would. NEVER buy Tumi luggage. You overpay for the bags because of the warranty. Well, the warranty is bogus. I sent my bag back after 2 years of VERY LIGHT travel, it was never checked, only to be told it was out of warranty. It would cost $240 to repair my $400 carry on that needed new wheel assembly, new bumpers, and new side handle. I will be happy to by Travel Pro who stands behind their product. DONT BUY TUMI !!

Great men purses, quality wise you cant beat it

We went to this store before our trip as we had an issue on setting up our locks. Nixy Sales associate greeted us and was very helpful on getting us squared away. My mother was with us and looking around the store when she saw a pink wallet on display. She was a bit hemming and hawing on which one she liked as I told her about the F I D that also came with with the wallet for security . Beautiful and secure! I bought it for her and she could not be happier. Thank you Nixy!!!! Great product and great service!!!

I guess because we were black women I guess he thought we didnt have any money. He did speak but that was it he saw that my friend was looking at the luggage and reading the specs but he just stared didnt assist... So he lost a $1600 sale that she intended to buy today because she needed luggage!

Very good service, very personable

Very friendly staff will definitely recommend.

Creazy quality bags for all!!!

Great bag

Excellent merchandise..excellent attention.