I called Zara customer service because there is no way to contact the store via phone and was disgusted by the treatment I received. I have loved this brand for a long time but this experience has completely changed my opinion. I called because I was looking for help with an item I purchased. The item which I wore for the very first time, clearly had a quality issue as the pants completely split open while I was at work mind you, from the upper thigh all the way to the knee. I just wanted help with an exchange but as it was over 30 days since date of purchase. Customer service was despicable. I was treated awfully and the rep did not even attempt to help me. Will never spend a dime here again.

THE WORST LOW CLASS CUSTOMERS EVER SEEN IN MY ENTIRE LIFE.BOTOX DUCK FACES , FAKE BLOND WIGS, MOTHERS/ & Kids) THROWING THINGS ON FLOOR WITH THEIR KIDS. NO EDUCATION AT ALL. ONLY POOR PEOPLE TRYING TO GET “FANCY CLOTHES “BUT CAN’T HELP TO EDUCATE THEMSELVES TO STOP BEHAVING LIKE THEY BELONG TO THA GHETTO CLUBHOUSE. HAVE A CREDIT CARD? EVERYONE. BUT NONE HAS EDUCATION OR RESPECT FOR HARD WORKING PEOPLE.EMPLOYEES ARE VERY NICE AND HELPFUL WHEN YOU TREAT NICE AND RESPECT THEIR HARD WORK

Would gove zero stars. They literally force you to download the app to use the fitting room. Saw about 4 other customers with full hands complain and walk out. Managers didnt care. Obviously a poorly run business.After downloading the app the fincrion did not even work, SO THEY Would bit let me in. I walked out. Take your money somewhere else.

The line is ridiculous and they do not care. They only have 3 cashiers for 30 people in line. There is also very weak Airconditioning and it’s almost impossible to stand in line.

Nice clothes for not too much money.

Love this place, lots of nice cool clothes

My 11 year old granddaughter likes the clothes at Zara. However, the few times weve been there, the wait time to check out has been interminably long. Todays check-out was a full 30 minutes. The lone cashier said a second cashier was coming in at noon. This was about 11:30. This would keep me away from Zara in the future.

I try to return in zara Aventura this pant. I Used 3 times, and I lost my money, couse they dont change the pants

Their fitting rooms are closed which has resulted in extremely long lines for returns, since customers are unable to try stuff on until they get home and a lot of the clothing items fit poorly. I would recommend shopping online or waiting until they reopen their fitting rooms

My niece and sister loved this place lots of cool clothes, reasonable prices.

Wouldnt exchange a birthday present without a receipt because they dont have the item anymore. I was told point blank there is nothing they can do without a receipt. They dont have store credit... screwed! Loved standing in the line out the door too!

Nice clothing. Good prices

Terrible lines. I don’t usually come for the same reason!! What’s worse is that cashiers take their sweet time scanning. Clothes is not even good in quality for the price and the wait. Highly disappointed.

HORRIBLE Customer service. Not even worth one star. I think everyone hates their job here. Store is a mess always and manager is lost. They need to get their customer service up..

Love the quality of Zaras clothes - the one star review is for the lack of cashiers/check-out services. I recently made a return here. There is a severe lack of service, resulting in very long lines. The womens checkout line is closed on weekdays, resulting in even LONGER lines.I cannot imagine how anyone would shop here more than once after waiting in a horrendously long line due to the lack of customer service. You are better off ordering clothes online.

This store is not managed properly. There is always at least an hour wait to get in the store and another hour to check out. I will not shop here again for fear of having to return something. It seems like there is never enough staff/cashiers. Most of the people in line are returning items. Staff is putting returns back out on the floor without sanitizing. For that they might as well open up the fitting rooms and reduce the line. Host a job fair and hire more people.

Worst customer service ever!!!! Horrible return policy, especially considering the fitting rooms are STILL CLOSED! Without a receipt I could only exchange for the same item, however I was returning because it was too small for my daughter and I purchased the largest size they carry kids 13-14. I just wanted a credit to exchange for another item. Manager gave CS number to file a complaint and I most certainly will, unfortunately they are closed now. I will share my experience on every platform. The store is always a mess, long lines, no fitting rooms...cute stuff but not worth the headache! They carry the same stuff as H&M and have the same price points.

I was so disappointed with this Zara store. The cashiers were really trying to steal. Watch out. First day I stand in line for more than an hour! Bought a bunch of clothes, and when I get home I see more than 7 things are missing. I check my receipt and they DID charge it, but it was nowhere to be found. I had to change my flight and go the next day to talk to the manager. She took forever to talk to me and then forever to find my clothes. She just said “you forgot it” which is a total lie, because the cashier never handed it to me and didn’t even say “wait, I forgot to give you this whole bag” (Feels like they are trying to steal from tourists) then I tried all the clothes and went back to the store to return the ones that didn’t fit. Another hour in line, my feet were killing me. When I finally get to the cashier the woman scans all the things I’m returning, puts the tags back and like a million years later tells me to put my card in for the return of my money. 250$ said on the machine and she puts in my card 98$!!!!!! I look at her and almost went nuts! I asked her isn’t it $250 like it said on the machine?!?! And she said oh yeah, put the card back in. I just wanted to shout to everyone get OUT OF HERE. THEY WILL STEAL FROM YOU. It ruined my vacation. 2 days waisted thanks to Zara. Hours waiting on the lines and then thief’s on the cashiers. I wasted my time and it gave me such a bad impression of Zara and the people they hire. Save your time. Don’t go here.

Excellent store for stylish clothe options.

2floors of fashion and uber long lines. go with a buddy to stand in line while you shop.

Extremely unfriendly staff. Fitting rooms are still CLOSED, unbelievable! The lines are crazy long because people have to keep coming back for returns and exchanges as the result of not being able to try clothes on before buying.

I think this is for slim people cus big guys size wasnt there... but they have good prices.

Love this store. If you want to look good this is your store. Youre welcome😊

I really like Zara but not this location. I have been to several and this store is beyond messy and unorganized.

Went to this store to make a return for a gift that was purchased for my son. I arrived with the items in mint condition, tags attached, items in season and WITH THE ORIGINAL RECEIPT. Of course I did not make the purchase so therefore I did not have the form of payment. ZARA return policy states that if you do not have the original form of payment you will be issued a merchandise credit. After standing in their extremely long line i was told i could not do a return only an exchange. I politely declined and asked for a credit the manager rudely stated that if i don’t have the card there is nothing else i can do. After i walked the store trying to find something to exchange these items for, I asked her again and she said the the merchandise credit is ZARA policy but that store no longer does it because the company has not provided the store with any merchandise credit cards. This is after she lied about helping me. THESE PEOPLE HAVE ABSOLUTELY NO TYPE OF CUSTOMER SERVICE. I feel it is an inconvenience for me to have to drive 45 minutes to miami to deal with this type of treatment.

My husband and I love to shop at Zaras.

The absolute WORST experience! Everything is disorganized, the lines are horrible - we’re talking 40 minutes to check out. Just makes me want to never come back and ever buy anything from that store again. Not even worth it

Be careful on Sundays. Store does not open until 12 and they always open late. Then you have to wait until they are ready to work. So if you have returns expect a long wait; however, I love the new self check out stations.

Worst management and customer service!!!!! They don’t allow people to use fitting room and the line for returning is 2 hrs waiting. Workers are too slow. They weren’t allowing people to return in the 2nd floor and suddenly opened it without informing anybody in the line to go upstairs for returning and they see how big the line is.

I love this store so much!!! They have an awesome return policy. Luigi the manager is awesome and so patient which is why I have even come on here to give this review. Awesome location and awesome staff!

This is an updated review... the store has a good selection, but they are the only store in the mall that havent opened their fitting rooms yet, and the return lines are so long, this is ridiculous

Wife bought a few items here... nice staff

I’m confused as the cashier told me to cover my mouth with a mask because there a private company??The question is that this private location is on County and State la d and do not own the land as there in a mall? So why would I need to cover, since all restrictions have been lifted and several people in the store do not have a mask??

It is horrible the lines , the cashers are slow, is crazy buy something here,

Never enough cashiers at this place . And Carmen doesnt give out the managers name ? 🤔And registers upstairs closed.

I love Zara the clothes are beautiful

Lines stay long AF. But the selection is good and the associates are always willing to help

Zaras was beautiful 😍

There aren’t enough cashiers impacting on extremely long lines! And they’re supposed to be avoided due to covid... They should offer more checkout points and/or exclusive points for returns! Besides clients are not practicing social distancing at all, especially when they are waiting in lines

The horrendous lack of customer service I experienced at this location is a real turn off. I love Zara clothing but, it is not worth being treated like my money doesn’t matter

Great shop not to many offers

I’ve been shopping at Zara for over 20 years now. Customer service is good but it depends on who you fall on, the 3 employees I’ve met today were all wonderful and helpful, especially Patricia from Spain. She was professional and friendly. Zara has a huge turn over like most corporates in the US so people thar work there come and go. The clothes of Zara are absolutely the best - they stand the test of time and washes.Be aware - long lines happen in every store of Zara.I recommend shopping on their online store.

I would be so respectful to update the store hours online and not making the customers wait ( online opening 11am in the mall 12pm) so disrespectful to people’s time.

My wife favorite place

Terrible terrible customer service at the Zara store of Aventura Mall.I wanted to return an item that I got as a gift. I did not had the receipt so I was expecting a store credit. The cashier person said that I could only return it for the same item in different color or size. The style does not fit so I asked to speak with the manager. He was disrespectful saying that I was making a big deal. When all I was asking for a store credit. He didnt want to say what his name was.

The store is a big mess. Be ready to wait in the line for hours

A total disaster, super busy store without any employees. How can you manage a store like that? I ended up waiting on the line for over 30 minutes because they only have 2 cashiers. I asked three manager to open more register and she just started yelling like an animal around the store, like who does that?? What kinda of a manager are you behaving like that to your customers. Don’t waste your time at this store.

The staff feel they work for Chanel... and they all are rude and never help when you ask for help! They just walk around the store with microphones and... this is the only Zara location that does this the rest of them doesn’t treat customers this way only this one in Aventura!

There is no other store better than Zara when it comes to nice clothes. Fit you just right.... and its affordable.

I love Zara

Love Zara but i went to the end of the day and it was a mess

The cashiers and all the staff have the worst customer service I ever saw, they took 30 min for retuning 4 pieces.

The staff seems to be in there own little world. They are running around looking like they are doing something but as you approach them they seem to scramble to somewhere else in the store. Many times having a person from this store around us was like if we were invisible! The selection of times was another issue. Not enough sizes of many of the items! Shop somewhere else pass on this store dont waste your time. There are better stores at this mall.

No fitting rooms opened. One hour line to return or pay for clothes...

There isnt variety of clothes for men. You cant try the clothes and is full of people

I’ve never in my life seen a worse system. This store is run by idiots. Never again.

Long lanesDo not care if old or pregnantTERRIBLE MANAGEMENTWorst Zara store ever

This Zara doesn’t welcome nursing mothers. I was told to nurse in the bathroom. While there isn’t even anywhere to sit there besides the toilet. Think she should go eat her lunch in the bathroom and see how she likes it!

No fitting room open, are you serious?? I didnt even know at first, and i got so much stuff to try on. I left everything just because i wasnt gonna spend $500 if at the end i had to return things i didnt like..I got to buy one outfit, which it fit bad, i had to come and return it, and its such a waste of time because theres a HUGE line of people wanting to return! Need to open those fitting rooms now. Like most of all stores

Big store..

Apparently mobile point of sales have still not made it to Zara. Yes, it’s still 2021. Despite the size of the store, there is one line to checkout and it’s atrociously slow. Why pay clerks to be cashiers when instead they fold Romanian made garbage?

As always my favor store the only thing not enough cashier lines are forever

Wait times are insane. About 1 hour to return am item....

Extremely long lines with one person at the mens/ returns register. I waited 1.5hrs to do a return when a store has over 10 pple working a floor.

They SERIOUSLY need to hire more cashiers. Horribly long lines that could be resolved if they opened up more registers. So tired of wasting hours of my time in the lines at Zara.

Love the store, the lines at this location are ridiculous. Not worth your time.

Disrespectful employees on the counter. Not coming back

So long line always !!! No social distinction here!! Never come back

My wife loves to come here. I love BSODs. Daft Punk broke up today.

Lines are extremely long which should be avoided due to Corona. Too many people jamming the area. Consider checkouts around the store like apple stores. Your around the store checkouts now are always closed. Otherwise love this store.

Classic zara not enough cashiers long lines to pay !!!

As any ZARA, good place to buy.

The worst store to go at least during covid the lines are 1hour long to pay or returns and theres no fitting rooms the cashiers are always at the minimum

Terrible time management, customer service I mean the worst Zara I’ve ever been too! It seems that every person in that store are in La La Land. Also not sure what is going on with Zara seems like they don’t care anymore about anything because regardless people will shop with them. You order online takes weeks to arrive and at times nothing comes you come to the store there is an hour wait outside of the store and then another 45 minutes to an hour in line at the cash wrap. Someone get this Zara a professional manager who would know how to run a store that busy!

CHANGE THE MANAGER & ADD MORE STAFF! You need the change the pregnant manager that’s rude. You need to add more staff and open more registers because these long lines are ridiculous! This place is a total mess. Worst Zara I’ve seen by far. A disaster

Nice priceGood quality!!!

Great clothes and quality but the lines are so long due to lack of cashiers...it takes away from anything positive about the place

The best selections and prices

The clothing is amazing but the customer service is the worst. It’s like they hire people who specialize in being rude to the customer. I haven’t went into zara once and have a worker come up to me, usually just a mean mug.

Always a long line but great clothing and prices

Literally the most time wasted in a store Ive ever done. The lines are ungodly. Im writing this review from the line Ive been standing in for 35 minutes. Ive never had to wait 35 minutes to pay someone for a product. I also see more people restocking than on register. Thats downright odd. Its almost like they want you to leave without buying anything. Looks like I have at least another 25 minutes to wait in line. I wont be back to the store. I may consider purching online ONLY. AVOID THIS STORE AT ALL COSTS. You will NOT get your hour back.Edit: still in line 10 minutes later.2 Edit: still in line 10 more minutes later.3 Edit: I made it out alive. A full hour and five minutes in the store.

Some cashiers don’t have matter, poor skills for customer service.

Nice quality clean 👌

Dont go there

No returns because I lost my recipe for an item that doesn’t fit me and your fittings rooms are closed?Plus told me to stand in the express line and the other cashier told me that’s the express line is closed after 15 minutes of waiting... that’s ridiculous.

The store with the rudest staff I’ve ever encountered! Do not shop at this location.

If i could give 0 stars i would. Who ever is running this operation is clearly not qualified for retail. Customers waiting on line for a cashier for sometimes over an hour is pathetic. Ill shop elsewhere thanks. Horrible management.

It was very busy because there was a salelong lines and floor didnt have enough staff to help so I left without buying anything

So busy :(

Always over crowded and under staff at this store. SAD

Worst Zara I’ve EVER BEEN TOO. How do you have only 2 cashiers out of the whole store and lines around the corner. Legit waited almost a hour in line to get one dam* garment! Never again.

Fitting rooms are still closed

Fitting rooms are closed ( when everywhere are open ) and the return lines are longer than Disney !! Horrible concept , I will not buy again until they open the fitting rooms !

2,5 hours in the lane. It’s impossible!!!! Just 2 register works....Worst Zara in the world.

Ridiculously long wait to check out my belonging ,I waited 56 minutes .

The lines are so long. No return line. Waste of time.

My wife loves ZARA!

Good prices. Good store..

Waited 1 hour in line to return.Store manager should be fired.This is a disgrace to Zara.Not even worth 1 star

Love the clothes but the lines are ridiculous!!!!! Why dont they have more attendants at the cash registrars? Its almost as if they do not want to sell clothes!!!