Im a long time customer. I cant count how many shoes they have resurrected by repairing the heels or resoling the shoes. Theyve fixed sandals, high heels, and even thigh high boots. If you have shoes that you feel you need to toss because of some problems, but you love them, spent too much money on them, this is where to bring them. You won’t be disappointed. You will gain new life in your shoes.

No warranty on shoe repairsI had a pair of Kenneth Cole dress shoes “repaired” by the shoe hospital for $43. The shoes weren’t fixed in the estimated 2 weeks time. The shoes had solid rubber soles and leather uppers that were glued to the soles.The glue failed within 30 days after pickup. I went to the “hospital” and discovered there is no warranty on repair work. Agent stated that the soles and uppers where solid material and needed to be stitched with new soles and heels - $100.My problem is this should have been stated when I first had them repaired. This fact would be known by an experienced shoesmith.

Brought in a coach bag that had stains on it fir 12 years. They said they would do their best but no guarantees. I was so happy to see a clean no stain purse. I am very happy with their work and the price

Do these look clean to you? Because they are still covered in dirt and mud. I stepped in mud and turned them over to Austin Shoe Hospital like I’ve done in the past with boots. They can clean boots, but apparently not sneakers. $43 for a half-*** cleaning. Super disappointed. These are even after I pointed out how dirty they were and they cleaned the inside lip.

Austin Shoe Hospital did a great job replacing the heel taps and dance suede on my fav ballroom shoes. The new suede soles match the original sole outline perfectly and there is no sign of excess glue at any point. The shoes are just like new again.I also use Austin Shoe Hospital for my cowboy boot heel replacements/conditioning. Theyve worked magic on some boots I thought I had ruined.It is more economically and environmentally responsible to repair good shoes instead of buying replacements. I will definitely keep using their services.

I took a pair of old beat up lizard skin boots to Austin Show Hospital. Trust me when I say that they were dead on arrival. When I first bought them, they were my favorite boots and I wore them for dressing up. Over the years, I did not take care of them but continued to wear them all the time. The heels were gone, the sole was blown out and they just looked like a pair of old work boots. Im moving out of state so I took them to be resoled and reheeled so that I could continue to wear them as work boots. When I got them back I said Holy cow, these boots look new. Then I realized, they didnt look this good when they were new. The work done on my boots was AMAZING and I highly recommend the Austin Shoe Hospital to anyone that needs work done!

I have used them for a couple of zipper projects, and I find them to be warm, honest, fair, and their work is fantastic. I am very pleased with what they have done for me. I also have had honest quotes regarding what should be done, and if they thought it might be better to not have them do the work. Love honesty. Will always use them as long as I am living in Austin, which I hope will be for a long time. One of the many businesses in Austin I like and trust.

I took a pair of my son’s dress shoes to the Austin Shoe Hospital for repairs. The right shoe was damaged and badly gouged after he tripped while wearing them. Joe worked his magic on that shoe! I went back after a few days to pick them up and I honestly couldn’t see any evidence of the damage. It took me several seconds to locate where repairs were made and if you weren’t aware of previous damage, it would be unnoticeable. Joe did a fantastic job making a favorite pair of dress shoes look whole again and is a very talented craftsman. My son was thrilled that his shoes were handsome and wearable again! I was very impressed with the job and the repairs were reasonably priced. Thank you, Joe and Austin Shoe Hospital!Shak

Always warm friendly welcome and courteous professional service by Joe, notified when my shoes repaired, and thanked for my business. My shoes look and feel great. thanks Joe and Austin Shoe Hospital!

I should have asked more questions in having my boots ‘cleaned’. I was not told stains or marks on my boots could not be removed. Instead, I got my boots back darker than they were when I dropped them off. The boots were darkened to mask the stain/marks on them. I would have preferred to keep the original color with the minor marks on them.Also, I was informed they would NOT have a gloss applied since they currently didn’t have. I should have gotten that in writing or made sure they stated that on repair ticket because they glossed them anyway.I spent over an hour removing as much gloss and stain and I could when I got home with the leather cleaners I had at home. Disappointed, to say the least.

Been coming here for at least 50 years. My mom came first before me. It’s a privilege to drive into “the city” from 620/2222. And when I move to Lago Vista, I’ll still do business with this store. Special people, excellent customer service, pros at their skill and super TLC not offered these days…..even before covid drama.Just take your things to them, they’ll prove me right…..ALWAYS in All ways….🥰🤟🤗👍

My 30+ year old Cole Hahn boots have been resoled 4 times. ASH just did #4 and look brand new! They will last a lifetime if taken good care of. I paid $100 for them originally. I’d say I’ve had a great deal. My new Tecova’s will get new soles when it’s their time.

I am a long time customer that continues to be impressed with Austin Shoe Hospitals craftsmanship. If you have invested in good quality shoes, ASH is the place to continue to keep them looking like new.

So grateful for this service ! After some rough times, I was able to pick my boots & was given great advice on what type of polish to use .Austin Shoe Hospital provides a great service !And I will be back !! Thank you 😊

Ive had many shoes, a few handbags, and a belt or two repaired and/or polished by ASH over 25+ years. Ive always been satisfied, and if theres ever been an issue its always resolved. Theyve taken great care of my stuff!

Austin Shoe Hospital is outstanding!They always repair my purses and straps so well.The staff is competent, friendly, and completes repairs quickly!

They repaired 6 year old flip flops from Walgreens and made them look amazing and brand new. Clearly they can fix anything! Well done!

Prompt, courteous service and great pricing too!!How can you go wrong??Steve - 30+ year customer.

Im very happy how my sandals turned out. For $50 I had them bring the strap of my sandals about 1/4 closer to my foot. They originally fit me so loose I hardly would wear them because my foot is too narrow for the original style, now they fit perfectly! Within a few days they were able to shorten the strap! I highly recommend the Austin Shoe Hospital.

My boots look like theyre new! Great work!

At the cost of a Louis Vuitton bag, one tends to panic when something goes awry. One of my bags broke a handle, and I rushed it over to the Austin Shoe Hospital. They did not disappoint, and reinforced all four handles. Great job with excellend workmanship.

Overall, they’re more for polishing and possibly conditioning than they are for shoe repair.When I went in I brought in a pair of Timbs with a scuff on the front. I asked if this could be repaired such that it would look like its partner shoe. Was promised such and paid around $22. When I went to pick up the shoes the scuff looked as though someone painted over it in a shoddy manner. It looks raised and reminds me of someone placing paste or a piece of gum with how the raised edges look.I came out of my car and went in, with the benefit of the doubt, in hopes that they could advise me on how to either:a) take care of the problem myselforb) how to smoothen the surface and if they could do soWhen I met in I was met with a lot of friction over it and was told that because the leather was scuffed, that they can’t fix what they did to repair it….?My main issue is the surface isn’t smooth, not so much with the coloration. I was told to put lacquer on it but, with a tilt of the head and somewhat of a rude tone, that it will still look like that.Outside of the issue above, the polishing looks terrific.Overall I paid around $48 for two shoes to be shined and for a shoddy repair of a scuffing. I wish I had done more research and didn’t trust them when they said they could fix it. Because what I am attaching does not look fixed to me 🤷🏻‍♀️In summary: Do NOT come in for shoe repair—they’ll make it worse and their customer service is poor. Do come in for shoe shining and conditioning.Edited review regarding response from owner:It’s one thing if I am told up front that it can’t be done, but I came in and asked if this can be fixed or not. I’m frustrated because it looks worse after bringing it in. I even watched multiple tutorials after the fact that it could be fixed. Wished I had just done that before coming in and paying for a mistake I have to reverse.

Excellent workmanship, they repaired a purse that I thought was unrepairable. They made it look like new! The turn around was super fast. I highly recommend this company. I have used them for years for shoe and purse repair.

My shoes were finished as promised and looked as good as new. I will be bringing back other shoes as they need work.

As always, the service and quality of the work done by Austin Shoe Hospital is top notch. I never hesitate to take my shoes and boots to them for anything!

35 years of excellent service; if I ever left Texas (nope) would have to move Joe & the crew with me.

Everything they do for me is better than I expected - they fix things I didn’t know could be fixed. It’s great knowing that when you make an investment in a pair of shoes or a bag, they will make sure that investment isn’t wasted by helping them look new again!

Love Austin Shoe Hospital! I recently took a pair of almost new running shoes there to have a hole in the mesh repaired. Looks great!! Highly recommended. Thanks to Joe and his team!

One of the best assets that Austin has! Never once have I been disappointed or let done in quality or timing.

Joe and the team always put the utmost care and attention into everything they do. No matter what shape your shoes, hat, belts, purses, etc are in - when you get them back, they look brand new. They are the best type of magicians!

Lost some weight during the pandemic. All my belts were too big. I took seven of them in and ask them to punch an additional hole in each belt. Took them twenty-four hours and I am extremely satisfied! I feel like I just saved seven of my most favorite belts from oblivion.

Excellent service, professional work and very nice staff!!

Austin Shoe Hospital is my go-to business for restoring our familys shoes, boots or luggage. Sometimes a good polish is all thats needed. Sometimes times a full restoration with heel protectors is in order. Whatever the case, Im always very pleased with the results.

Nice and friendly staff! Good customer service. Great time estimates. Only deducted 1 star because I had a minor request they forgot to fufill, but they did not charge me anything extra so..

I’ve trusted Austin Shoe Hospital with repairs and restorations for our shoes, boots and bags for many years! They are the only place I would go for this kind of work. Most recently I took a vintage bag to them for repair and they restored it perfectly. I felt safe as everyone was taking COVID precautions. They always do an excellent and timely job.Holly ReedAustin, TX

Had some boots stretched and they were quickand efficient. You (Shoe Hosp) are always my go toplace for shoe repair.

Excellent friendly service! Quality and affordable. Will defiantly recommend this business to friends and family! Keep up the great work! My shoes look like new!

This location is the friendliest, most professional of all. The latest pair of shoes they restored for me were from 2007 -- they took 13-year-old shoes and made them look brand new! And dealing with them is always a pleasure.

Great Work. I am very happy with how my shoes and boots looked after the abuse I gave them. They were given new life thanks to the team at Austin Show Hospital.

I’d never go anyplace rlse for shoe & luggage repair and refurbish!And these are really great people!

I had them replace the zipper on a heavy horsehide leather jacket. Great job, matched it perfectly, cant tell it was ever changed.Thanks!

I picked up my Coach bag that was dyed and Im totally in love with the quality of their work. I now have a brand new purse!

As always, the work was excellent and the price fair. They are always friendly and as accommodating as possible. Austin Shoe Hospital on Burnet in Austin, Texas is five star.

I took in my 2 favorite pairs of shoes in because they’d seen better days. I picked them up today, and I swear, they look better than when I first got them! So happy with the work I’m looking for other pairs to take in.

I actually had two pair of shoes same color. I liked the design, but couldnt find a black pair like them. So I thought, why not get the pair of brown shoes dyed black. They did an excellent job at a reasonable price. Didnt have to buy a new pair of shoes. I recommend any Shoe Hospital.

Been going here for 20 years. Great service every time.

Took a vintage Marc Cross jewelry box for repair and refurbishing. Couldn’t be happier. An excellent job was done! My jewelry box is like new.

They are always fabulous there.

Great job done promptly!

I’ve been going here for awhile and they have been the best and most helping every time. They always have my items I’ve dropped of, ready for pickup on time or early. They are the best.

They gave my dress shoes a second life! Was really surprised at the restoration. All scuffs & chips colored in and a new shine!

They do an amazing job! They make sure to give you quality customer service too and they make sure you’re happy with how your boots look!

Austin Shoe Hospital did a beautiful job making my boots look like new again.

UPDATES at the end (bad news)! Poor quality work over multiple attempts, and guarantee limited. I brought a pair of shoes to be reglued where the external sole was separating from the bottom of the shoe. The work was guaranteed. This botched repair process and customer service interaction has involved both the Burnet and the Ben White location. Semi-destroyed shoes over multiple attempts, refused to refund, mostly fixed eventually.Attempt #1: At the Ben White location, I paid for the shoes, then saw major problems. Glue spread onto the leather, sections not glued down. Staff said I should go home and call a few days later to talk to someone else. After I left, another customer in the parking lot asked me if he had been as rude to me as he had been to her. I declined to answer. When I called back a few days later, they offered to reglue. I returned to pick up the shoes.Attempt #2: They were reglued and the excess glue was cleaned off. K offered to McKay stitch the soles by carving a groove and then stitching them. I didnt have time to leave the shoes for another week, so I declined but they said the offer stood for 30 days. But the shoes unglued again the first time they were worn. Returned, asked for a reglue and accepted the offer of the McKay stitching.Attempt #3: Groove that was cut was very uneven. Shreds of the soles were hanging from the shoes. The stitches were sticking out, and the threads and some of their knots were raised above the surface so that the thread would touch the ground before the sole. Some of the threads were already frayed. The grooves were so uneven and wide that in some places one could see where the holes had been redrilled.The manager tried to tell me that none of these were problems. Eventually he said that he could have them restitch the shoes and put a thin sole over the stitches. But that is the last thing I can do for you for free. Reminded him that he was not doing these services as a favor, but rather that after nearly a month I was still waiting for them to provide the service for which I had paid--soles that were attached to the shoes. He agreed to restitch & to add a thin sole over the stitches. It was accept or throw away the shoes and forfeit the money Id already paid the Austin Shoe Hospital.Attempt #4: Returned and picked up the shoes. First time they were worn, however, a whole section of one of the shoes sole separated.UPDATE: 10/25. Per the request of the rep who asked me to email, I did. They responded to my email and asked me to come to their main store on Burnet and Steck. I called on a Saturday morning to explain that Id been asked to go to that location, and I asked if there was a manager available to help that day. I was told yes, and to ask for Joe. I drove the 45 minutes to the Burnet location. I explained the history of the shoes and showed Joe the damage. He pulled the sole off even more. He asked me to leave the shoes with them. However, I explained that we really did not feel comfortable with that and would prefer a refund of the $27.01. Joe said that he as a manager could not approve it. Joe clarified that the owner would decide whether they would offer me a refund in exchange for them KEEPING the boots that they have ruined. I politely declined & asked for the name and phone number of the owner. I took photos of the shoes while sitting in the parking lot. Tried wearing them once more. This is just the third time worn since they added the sole--& the tread is gone. Slipped in the rain and hurt her ankle. Ruined shoes.UPDATE: 10/26. Received reply. Owner refuses to refund. Persuaded me let them repair again.UPDATE: 11/27. Burnet replaced soles. Durable but dangerously slick in rain even after wear. Lining glued misaligned. Shipped repaired shoes, which I appreciated. Burnet location is polite.Refusal to refund bad work/damaged shoes, and treating customers as if our request for a refund is an attempt at theft, is a bad policy. They fixed it enough after two months, but I will not return.

Joe and his team at ASH are awesome. Service with a smile, quick, excellent quality, and value!

Great work on my shoes. Just exactly what we wanted.

Awesome service, beautiful work. Couldn’t recommend them more. Joe Saenz and his staff are the best!

These J. Renee heels are about 20 years old. Paid nice bucks for them in the 90s and worked in them for years. They are a shiny dove grey with brass studs. Since I am now retired, I do not want to purchase new heels as I just dont wear them often, but need a nice pair for a wedding. Thank you Austin Shoe! These look like new again, just as you promised.

Joe really gives it his all!....just being a personable guy while delivering the goods when time is always of the essence is high in my book! Thank you Joe and company!

Excellent work. Made my vintage shoes like new. Had resole and conditioning done, and they look fantastic.

Brought an older bag in, they cleaned it up, added hardware where I requested, and they did an amazing job. Super happy

I have been going to Austin Shoe Hospital for over 25 years. Not only are Joe and his colleagues experts at making any Item I have ever taken in to them look like new again, their customer service and friendliness are truly second to none!!! I would never go anywhere else!!!

Love my new dancing shoes.

Did a very good job pair of boots that or 30 years old

Great work with such a nice friendly service. Love giving them the business - great place!

Was told they could order spikes from christian louboutin to repair my shoes when I got there I was told a completely different story.

Love the Burnet road Austin Shoe Hospital! Joe and his crew are friendly and do excellent work.

Great job. Had the sole of my boots redone. Little pricey imo.

I love the work yall do. Am very pleased

Work is good quality but I needed a half inch added to the heel block and to have it be a flat 90 for work. They gave me a half inch but still cut it into a curve.Also a nice leather pair of inserts went missing, only 40$. Lesson learned there I suppose.

Joe and his staff have always done and outstanding job on all our leather goods and bootsWill always recommend their service to anyone

What can I say? Austin Shoe Hospital is one of the last places that really remind me of the old Austin. A small business that still provides friendly, excellent, efficient and quality customer services and excellent pricing. I have decided that I will pick a few great small Austin businesses over the next few months to take my business to regularly, especially now, and this is one. The owner custom adjusts my shoes and boots as I have severe arthritis in my feet. He makes my life so much better he has no idea. I love shoes and boots, but this has always been a challenge for me, being fitted. No longer! It makes me SO happy to enjoy what others take for granted. Thank you Austin Shoe Hospital!!!!

Friendly, family owned Austin Specialty repair shop w/ VERY reasonable prices! Will bring my business back here & only here! You wont be disappointed, customer service is outstanding! My little girls & I came in right before close, and as I was rushing them in, the owner was very polite & patient , not bothered or trying to rush me, which is usually the experience when entering an establishment on a Friday around closing time w/ children in tow. Love the service♥️♥️♥️

Wonderful workmanship at a great price. My 20-year old Luccheses look like NEW! New heels and leather restoration was $65 and ready in a couple of days! I wouldnt trust my boots with anyone else...

I have been having my shoes re-soled and re-heeled for over 25 years all over the country. Always had excellent workmanship. But, these cobblers here at this Austin Shoe Hospital left my shoes better than new. So happy with my shoes. Wow, just wow. Just dropped off another pair.

Great friendly service and always a good job!

The work was impeccable, but I was disappointed they would not honor a coupon they advertised. I took in three pairs of expensive shoes and I have many more. (shoe queen) I guess loyal customers arent valued much anymore; just $$$ now, please. Oh well...shoes look great.

I have used this location for as long as we’ve lived in Austin... about 25 years. Won’t go anywhere else.

Ive used Burnet Dr. Austin Shoe Hospital many times over the last few decades, and am never disappointed. Great work, good prices, always fast turnaround. If you need your **** fixed, they are the cats to do it!

Very pleasant to work with ...Boots fit like a charm now.

The heels of my super cute booties were torn up. I couldn’t find them anymore and brought them to Joe. They look brand new and super affordable! I’ll definitely be back. They were ready in 2 days - efficient and great work.

On 2019-Jun-04 I had 5 mm lift added to right heel of Oofos size 14 mens sandal for $43.00 at the Austin Shoe Hospital on Burnet and Steck in Austin, TX. Since the Oofos sandal was $49.95, the cost was almost twice the cost of the sandal.The service and craftsmanship were excellent. The only fault in the addition was a gap left above the heel that would let water in the groove which had not been covered.4 star rationale: I wish the cost had been cheaper and the hole above the lift had been filled. I was cautioned against using silicoln caulk on the sandal to fill the gap at the counter when I picked it up.I would definitely return for more shoe repairs.

Went in for leather polish supplies, including for my camera bag. The fellow noticed a place on the bag where the leather had been damaged, and offered that they could get that fixed. As I had to return to get the correct Burgundy shoe polish, I dropped off the case for an inexpensive fix. It was ready sooner than expected, and the correct leather polish was available. Have had several things repaired here. Great people, great service and a great place to do business!

Awesome job on heel, cleaning. Great care with social distancing. Quick and courteous curbside and timely emails about work completion. Glad you guys are essential!

I’ve been using them since I was a college student at UT 20 years ago. Highly recommend!

Beautiful work! If you’ve invested in good boots, shoes or handbags these are the professionals to keep them looking new!They are not the least expensive, they are the best and priced accordingly. They consistently deliver quality work in a reasonable period of time. ❤️ these guys!

My shoes looked new when I picked them up! Thank you!

I have gone to Austin Shoe Hospital On Burnet for years and have always been more than satisfied With the excellent work they do and with the friendly, professional staff, especially Joe Saenz. They kept my late husband‘s boots well-heeled and polished. I like the ad on Relevant Radio.

Absolutely love this place! The customer service is amazing. I have taken several pair of boots to them over the years to get new heels and soles and they always come back perfect and polished up looking brand new, highly recommend them.

I’ve been getting shoes (and other items) repaired are Austin Shoe Hospital for decades, and they always do fantastic work. My only small gripe is that they stay so busy that it can be a slow turn-around. All in all, the wait is a small price to pay for the quality craftsmanship and service.

Great experience! I brought in a pair of heels that I loved and did not want to replace. The customer service was great and they were not pushy on what needed to be done. They explained what I could do in the future to keep these shoes as long as possible and my shoes turned out looking brand new. I will be back!

Would not use anyone else for shoe or leather repair. Joe and his staff are good at their craft.

Very friendly staff, and my shoes only took a few days where I thought it would be a week or longer. Easy communication, I received an email and text message when they were ready. Affordable pricing right on the spot. Ill definitely be going back with my boots.

Fast and friendly service. I dropped my shoes off and they were repaired by the next day even though they expected the turn around time to be the next week. Ive been happy with everything theyve done for me. Definitely going back!

Made my shoes look brand new!

Second time I’ve had my shoes serviced at Austin Shoe Hospital. My shoes look great, and the service was fantastic! Can’t wait to wear my “new” shoes!

Best shoe repair we’ve ever had. Don’t throw away your favorite shoes until you talk with the employees at this location. Friendly and knowledgeable

Brought my old boots back to life once again. Awesome work!

Purses too! Not only do they resuscitate shoes but Ive had excellent results with work done on 2 purses. Most recently, they were able to totally match and replace a unique metal attachment adjacent to the leather strap on a designer bag. Looks like new and the cost was $28.50. Good work guys!

I had 4 pairs of heels resoled (leather and suede) and leather boots refinished - they looked better than when they were purchased originally! Cant say enough great things about Austin Shoe Hospital. Great service, high end workmanship and extremely friendly & professional staff. Will absolutely be back!