Love Zara clothing. But this location is so poorly managed. They’ve got their changing rooms closed, so people have to buy without trying things on which means they are going to have a ton of returns.Instead of having a separate line for the increased volume of returns, it’s all one checkout so they always have a huge line. Half of the people in line are just returning clothing which takes a lot longer than just making a purchase.They have had 2 years since the pandemic hit to figure out a better system. Come on, do better.

This is the worst Zara location that there is. While the clothes are amazing, the fitting room is closed which makes it really difficult for people who go between sizes. Also nothing here is sized in numbers it’s all XS-XL so guessing your size only to be wrong and have to return it is awful and the line inside is no joke an HOUR to get through.

Dressing rooms closed due to COVID. Why bother coming in person? Save yourself a trip and shop online.

Tragic service , arrived at 11 at the opening on Thursday , 32 min if standing in line. 2 persons at register. Shop online would be faster. They need to put all returned items on hangers before they concentrate on a client .

Was there 9/27/21 by 11:30am or so, just when the doors opened. I probably could of found a really cute outfit in there, but the level of inconvenience to buy everything you think you might like just to walk out of the store to a public restroom or another store to try it all on. That makes NO sense whatsoever. That is what they advised us to do when we asked what our options were for trying things on since their dressing rooms are closed and we live two hours away. Instead of being lazy, just open up your fitting rooms like every single other store has. In addition to the inconvenience of the dressing rooms being closed, please dont be in ANY sort of hurry when you visit this store. We waited 35+ minutes in line to check out two items. They had two girls working the cashiers, with one in the middle not being used and other employees just walking around, and they were NO rush to get their 20+ customers checked out and on their way. They would check one out, do a few things behind the counter, go hang some things in the return closet, and then decide to come back and start helping the next customer. At one point, the girl in the mens section starter checking out people, but she was also very slow. It felt like every 15 minutes she would come back and get the next person waiting in line. This was my first time visiting Zara in The Domain, and my experience was unpleasant. I hope this location can get it together.

They are limiting the amount of people coming in, which makes for a more pleasant shopping experience. The line to get in moved fast, as did the line to pay. I found my kids some great items. Chic and comfortable. Generally everything thing I buy here is well made. A few notches up from H&M. I love Zara style!

First time shopping at a Zara. There were some good selections. Really happy with my purchase. No floor associates spoke to me the entire time I was there, which was at least 40 minutes. That could be a plus for some. 😉. Overall, it was a good shopping experience. The girls at checkout were not friendly. I watched them interact with every customer ahead of me and it was a long line, at least 10 people.

The store was great The employees were very nice, the fitting rooms are closed though so that makes it really hard to shop for clothes!

Zara has great clothes so my rating is based on the experience here in Austin. Long lines at checkout since they dont employ enough people, long lines to get in store (appreciate the social distancing but its a bit extreme here), all the sizes except XS and S go quickly as they dont carry too many (Ive heard other customers in store complain about this), no fitting rooms (again, you have to wait a long time to do a return-- this is probably their strategy for bigger profits). What I do like: the seamless experience to order online something that is out of stock in-store, if inventory exists (which in my experience has been about 30% of the time). The clothes are on trend, great fit especially for a tall girl like myself, and affordable.

I cant believe the long long long line, I was waiting for hours in line, just 2 cashiers worked and its very disappointing for the Zara store and customer services

Worst customer service ever! They will yell at you! The store is a mess. I have been to a number of Zara stores and never had such a bad experience. The fitting rooms are always closed so you end up making unnecessary trips to the store to return anything.

I am big Zara fun. I shopped in Europe Stores, NYC, LA, Miami, Dallas. I spent I lot of money on this brand, but today will be my last time here.This store in Austin is poorly managed, stuff are very rude, unorganized and slow. There were over 50 people waiting in line on Tuesday at 3pm.Customer service was nonexistent.I hope coorporate office reads the review and cares about customers experience and they can make some improvements.Its sad to see Zara in this shape.

Not sure who the manager of this store is (looks like a poor man’s Li Shang from Mulan) but he was extremely pushy and rude to the girl in front of me in line who asked a simple question. The lines at the store are ridiculous. Worst I’ve ever seen in any store at the domain.

Be ready for 1 hour checkout line at anytime!

Ive been to many other Zara stores around the world and this one is the WORST. Super under-staffed, clothes are thrown everywhere, crazy long lines... They dont even allow people to try on the clothes because of COVID. Excuse me? never heard about this rule in other places before. You have to buy them and try on at home. Ive shopped at this brand for more than a decade but i would not shop at this store.

Place is terrible. You will stand in line for hours, I am not making this up. It is 100 degrees outside fitting rooms are closed and the store is a mess. They do not have their fitting rooms open due to COVID but in doing so it is creating long lines at the registers. People are buying multiple sizes, trying them on, then returning them. This is causing people to crowd together in lines seems counterproductive.

Tried to return new, unworn clothes a few days after the 30 day window and the man at the register was so rude and unhelpful. It was the worst experience. Will be shopping at Nordstrom moving forward.

This is the worse Zara store. There is always a longggg line and we have to be waiting outside in the heat. The store inside is so unorganized and even the line inside to pay is long; my friend stood in the paying line while I shopped around and when I was done picking clothes out he was STILL in line not even close to the register yet!

Very good deals but bad service! She will tend her never told me that she could help me just looked at what she did! When I tried to try on something to see if it was my size, she asked me quickly and said that it was not allowed. If I wanted to try it, I should buy it and do it at home, if it was not my size, she will return it! I commented to her that that was something absurd because maybe I was from another state. her answer was that it was like that now and that I had to adapt to this new world in which we live! Omg what an answer! Thanks to his attention, I told her that I would not buy anything there and my wife, who was already on the links to pay for a variety of things that I had taken, told them to return them and that I would never buy anything there!I recommend not to buy anything there! thanks

Yes!!! Found my jeans and at a great price.

The service is terrible!And there are always a lot of people in line

I have been to the store about four times every time the experience gets worse. The lines to check out are always at least 20 or 30 minutes long. Not all the registers are ever staffed and there arent enough of them. Definitely not a place to come with kids.

I was taken back by the way a sales rep responded to my question (about a shirt in different size) with a snooty attitude as if I should know better.Lines were also super long and very congested.Ive received better customer service at a Walmart.Ill do my shopping online instead.And looking at the other 1-star reviews in regards to AWFUL CUSTOMER SERVICE, I can confirm the reviews are all true.

Every worker was extremely rude. I asked an employee to look for a size in the back for me and she made me feel like I shouldn’t have even asked her. I thanked her and she just walked away. I don’t have this store where i’m from so it was pretty disappointing to finally to get to go inside my favorite store (online) and have a bad experience due to rude employees.

Went into Zara to purchase some shoes. Had to wait outside in the heat. Also, had to wait in line inside the store as well.Get to the counter to purchase a pair a shoes that were priced incorrectly. Manager said had to pay the more costly price. I thought if the price is on the item that’s the price you pay.Zara is scamming its customers…😞😞😞

Their Survey is full of lies it first says share with 20 people after I had a Congratulations box to pop up, then I had to scroll way pass 20 people to share and its saying 75^ after about sharing over half my contact list... lies

0 stars for this location. Every worker is RUDE!!! Everyone sighs when you need help or have a return. If you don’t like your job then LEAVE. The line to wait outside is pointless! They have 2 people on the registers knowing this is the only Zara in Austin and they SUCK.

Couldnt try anything on so bought some things and then came back the next day to return to find a queue of 20+ people… slowest service ever. Just shop online instead!

HOT MESS!! This location is always struggling to keep up with business. The store is always a disaster and the associates act as if you ask them a question, it’s an inconvenience to them. Poor customer service and poor store conditions. Step it up Zara!!

Limited inventory and very low quality clothing compared to other Zara locations. Inefficient operations with registers purposely creating u necessary long lines.

I wish I couldnt give them one star either. I am really surprise how this big brand charge more on all clothes and have really bad customer service and return policy specially in these pandemic days. I bought a lots of stuff from them and because of pendemic the fitting room were closed and we should bring them home. suddenly something happened in our life and couldt return them within 30 days which I think it should have more than 30 days for this big brand. they did not accept any return or exchange of the size either. I think is westing time and money, do not recommend.

Poor customer service. They were rude and didn’t pick up the phone.

Took too much time to checkout and get billing done.

I just wanted to say that I truly appreciate the people working at the store. Theyre always busy because of the huge influx of people coming throughout the day but theyre always kind, attentive and willing to help.

The favorite place for me and for my daughter ❤️❤️

Awful customer service. Understaffed. No dressing rooms and over an hour wait to check out. Don’t try to purchase or return anything here. I asked a manager to put something on hold to come back when it wasn’t as busy to purchase it and they wouldn’t hold the item. Ok, I’ll spend my money somewhere else.

They removed my review so Ill leave another. Horrific. The worst Zara location in the world.

I absolutely love this store and this location. The staff is amazing and friendly, and Mateo was beyond amazing in the customer service department. Not sure if he was management or not, but someone needs to give that man a promotion! You can’t teach people to be that genuine and personable.-Courtney

Its the only store in the domain area still not letting customers use fitting rooms.. so you gotta wait 40 minutes in line to buy something that you dont even know will fit, and then again 40 minutes in case you have to return it

You need to improve your customer carePlease do

Line long as heck, constantly only have two registers open. Doesn’t make sense. Poor management and customer service. There are plenty of associates staffed here so I’m not sure why they don’t open up the registers in the men’s section too considering the line wraps around the store.

Dressing rooms closed and the line literally takes a half hour every time. There’s a return fee for online orders so have to deal with this place whenever my gf buys from Zara.

Visit the store yesterday afternoon, first negative impact ?! the line to pay, of fright and the other thing that I have never seen in Zara in its stores in other countries, the disorder and the apocalyptic state that the store looks like, you cannot define any collection, everything is mixed with everything, a state of abandonment total .... very unfortunate ... I just moved to Austin, I am a loyal customer of the brand, I do not think I will return to that place ever again ... if Amancio Ortega enters there for a second, he will not survive the impact ... 🤣🤣🤣I felt like I was visiting Marshall

This store is so dirty.

I would give 0 star if i could. clothes are low quality and extremely poor customer service.

Terrible operations. Super long lines for the register with no management response.

Worst time to shop here. Fiting room are closed and the store itself is hot. It seems they want to boil u up. Not to mention very long wait lines. The apperal has lost its great fit from years past.😔

I love Zara. Best 15$ t shirt

Staff here move at a glacial place. Waited to get in for 20 minutes then waiting in line for checkout for 30 minutes, there was only max 30 people in the store? 🙄

Kinda messy but overall still a good place to shop.

Really bad customer service :(

Waiting so long to check out

Honestly i thought I was walking through a thrift store. Most everything looked like it was from 10-15 years ago.

INSANE LINES! Fitting rooms are closed so everybody is standing in a line to return clothes. Cashiers are slow and sluggish, they just taking their time no matter how many people are waiting. I had to spend 2 hours just to return pants!

Bad attention, little cooperation with the client. Also the store is not updated, the managers are rude and dismissive, the worst zara store Ive ever been, it stinks

A disappointment: small store, limited selection, too limited stock to meet the demand of an increasing clientèle moving into Austin and the increasingly fashionable youth.note to regional manager: please build extra stores in northern Austin which is developing at high speed.

This store is a disaster and definitely needs a manager who knows how to run a store! Everything is a mess, there were at least 10 people waiting in line to check out and only one person behind the registers even though there were multiple people working.

Been to many Zara’s all over the USThe staff here is a joke lol , try a different location cus this is not it

A variety of fashion for the young and mature shoppers.

Worst customer service of any Zara I have ever been to. The line to check out is always extremely long with one employee working the register and a ton of other employees just wandering around. If theyre just going to wander around and not help at the registers they could size order the mess of the racks. Zara is losing so much money at this location because Im not the only one who walks out instead of waiting in an unnecessary insane line. I gave them the benefit of the doubt the first couple times but is literally like this every time.

Change your store hours on here!!!!! they fing close at 7 on weekdays, not 8

Be prepared to wait 30 minutes in a checkout line!

Have matching sets

Manager Mateo (I do not the last name because he said he cannot tell me his last name) is very unprofessional.

Customer service is very poor ESPECIALLY from the manager. Too bad as Zara is my favorite store.

The line here is ridiculous no matter when I go. People Often leave the purchases and walk away and don’t make them because the line is ridiculous. There’s always only one person checking out. It actually deters people from going to the store and it simply takes too long to check out It actually deters people from going to the store and simply takes too long to check out

Today a worker forbade me to take pictures when I tried on clothes. He referred to the company policy. I said that I was not going to use these photos, but he again told me that I couldnt take pictures.I asked Zara support if its true. They answered, that they dont have any policy on not taking photos of the items in store.How can an employee forbid something if he doesnt know the company policy?I like Zara clothing. They made good discounts on Black Friday. I hope that Zara can fix this situation and tell employees about their policy.

Young Sales Associate with long black hair very friendly and helpful! Cashier sighttracked with other cashier when ringing me up. Otherwise beautiful pieces for low budget!

Service here is terrible. I’m a Zara fan but this is probably the worst Zara place on the planet. The staff seems to be high or something but they are just incompetent at what they do (especially the manager). No, I am not an upset customer writing an upset review. Just the truth. Glad I am not the owner of this establishment as I would be unhappy with the employees representing my store. The experience and feedback seems consistent with many others visiting this store. Very poor management and customer service. It’s rare I rate a place 1 star.

If you want to buy some cute clothes, this is the place to shop! I love going here to buy new clothes. This workers are friendly and welcome you into the store. I love how they sell stylish clothes for little kids because I like to buy my cousins cute clothes to wear. This place is very organized and clean.

Friendly and helpful staff makes finding Spanish clothing easier! They have the most fashionable clothing of the Domain, with outfits fresh off the runway. If you go on the right day, you can get good deals on their sale section, up to 75% savings! Visit this store and you will walk out satisfied with your closet.

Love this fun store.

Unbelievable prices and some of the best looking clothes, especially for women.

If I could give 0 starts I would do that,Poor poor customer service, 0 respect to customers.Spent thousands of dollars over the years with ZARA and after my last visit I will never ever shop this brand again.

Stopped by the Zara at Domain location yesterday afternoon to check our the new business hours. Two female employees ignored me and the male employee yelled at me and said “What do you want?” Is this the new COVIID-19 customer service or what?

Im probably not the right audience for this place. My sister loves it, but her fashion style is very eclectic. I find most of the clothes to be too weird and trendy -- BUT if Im in the mood to dig I can usually find some items that are more my style. The worst part though are the employees. They hate your guts. Killing them with kindness doesnt help, it just increases their rage. I think they take pleasure in frustrating their customers. There can be a line out the door and around the block and theyll still have only one register open and 20 people folding clothes with expressions of great distaste for the customers trying to get their attention. Really annoying.

Affordable trendy clothing. Sizes are all over the board you may be a 34 in one style and a 30 in another. Customer service at this location is very poor really no one around to help exchange sizes or even help you check out. I probably could have taken a whole rack of clothes out the front door and no one would have noticed. I hope the store can improve customer shopping experience in the near future

One of my favourite clothing stores of all time. They have unique pieces that are comfortable, of good quality and are reasonably priced.

Very bad customer service if you lost your package you’re done they will never take care of you forget this store I had the worst experience with them

Pro Tip: Shop at AllSaints instead!Was gifted a pair of jeans and the zipper broke the first day I put them on. I live south so its not often that I get back up to the domain. I finally get out there and the manager told me that she couldnt return the jeans for store credit and that she also couldnt replace the jeans with another pair because they werent in rotation anymore.How can you sell someone a defected product and then tell them theyre stuck with it when youre a franchise that large. Retail management at its finest. Absolute garbage! Hire a new manager, train better, make your clothes durable!

I am so angry, I ordered my dress in plenty of time for a wedding, it got to my house with a stain on it, I called customer service to see what I needed to do, they let me know I needed to print my return receipt, take it to the post office and as soon as it was scanned in they could express ship me a new one. I got to the post office dropped it off and called them, they then proceeded to tell me because of the time crunch it would be best to ship it to the address of the house I was staying at for the wedding that weekend, we got it all set up and she told me to be looking for a tracking email. I never got one so first thing this morning I called back and he told me they couldn’t process a return to another state, even thought it was customer services suggestion yesterday and the only thing they could do is process the return now and send it to my address, we wasted 16 hrs of shipping time and there is no way it will be here before we leave tomorrow. I will never order from them again, and I suggest you don’t either. Thanks for absolutely nothing.

Love the clothing. Didnt like that the couldnt hold an item for me for 3 hrs. I told them that I would me back before the leave.

We were Zara clients in Ukraine.But when we wanted to buy few t-shirts here in Austin in Domain we faced with awful rule - I cant stay near my wife dressing room to look how is it looking. I should stay away from fitting room in the general shop area.For sure we will never buy anything in Zara after such disrespect.Such a shame Zara!And goodbye!

No customer care at all

First off, I love Zaras fashion and philosophy on style, and the clothing options available in this store are always my favorites from the complete catalog. There mens section is pretty large, and there are plenty of options from casual, to night-out, to business.This store also has many fine employees who are very helpful and personable. They all have their own unique take on fashion and style yet are very well informed on their product. The quality of product is great for the price you pay.

Best store ever! Better prices in Madrid, though

Meh

Very good price here. Sometimes its un organized but they have very nice clothes. I just wait until there is a sale because they are very good deals.

Used to be good. The sizes are overboard. I picked up three T-shirts one was oversized and other one was smaller on same size!. I had the picture of the bill but they wouldn’t refund as they need original!

Best choice in the domain for ‘fast fashion’ if that’s a pro. It can be hit or miss but overall this is the best option for men’s clothing in the area in this price range, where woman’s clothing lacks wearable articles and usually focuses on out dated styles that have failed to sell at other mecha locations. Sometimes it can feel like a Outlet store but if you sift their selection there are usually a couple hidden gems in the sea of otherwise unwearable semi formal stylings stocked. Their best articles come from the basics collection and street wear inspired collections.

Always find something amazing and spectacular at Zara. Also, I dont know why this is listed as Zaras with an s but that should be changed! Everything is fairly expensive, but with the way they make their products at Zara, it is acceptable. The sales they have are always really good, and Im a big fan of their shoes and dresses. Also, Ive never been big on fragrances for women, because I never really found a scent I really liked. I happened to try the sprng/summer fragrance they had, and fell in love. I always go back to see what they have in stock. It changes season to season, but the sweet collection is always really solid. Also, for a more than reasonable price. This location is always neat and clean, and the employees are so kind and helpful.

Awful customer service. Manager treated me like I was trying to run some kind of scheme because of a mistake the clerk admitted was the stores fault. I found an item on the sale rack but it rang up full price, which normally I would assume it was due to being misplaced. It was only a $5 difference at full price and I was going to get it anyway, but there was a section of them on the rack, so I asked. The clerk verified they were on the rack, stated “We shouldn’t have put them there, but you’re right theyre on the sale rack.” He got a manager who insisted on re-checking, but by this point there was only one left on the rack (probably because other people were grabbing them on sale) so she said “Ma’am, there’s only one, so...” implying I had made it all up to get a deal. One of the main things you should avoid if you want customers to continue buying from you is implying that they’re cheap. Walked out and won’t be back to this location.

Ultra cool and stylish clothing that wont necessarily break the bank. Princess Kate was photographed multiple times in their clothing. The staff is also very friendly. Highly recommend!

There is a gentleman that has longer hair and usually wears quite a bit of jewelry. He has helped me at the register twice... the absolute worst customer service I have EVER had. I should’ve asked for his name- I’m a manger for a major beauty retailer so I get that the struggle is real sometimes but he didn’t smile once or even really say ANYTHING. I’m going to figure out how to submit a formal complaint.

Love their qualities and designs. Not over priced either. Great store!

Great clothes. Im a customer for life but the staff is 0 help. Barely got a hello

Decent store in a decent location, but definitely could use better attention to upkeep and appearance. Clothes shouldnt be on the floor.

Bought a pant from here. Got torn from the back the first time I wore it. It was after 30 days I wore this so I get no return no exchange no assistance whatsoever. Just wasted my time by making me click pictures of my pant and send them over email. The service I recieved from customer care line was horrible. Never in my worst dream Ill buy anything that says zara on it. Ill even pull my friends out of store if they try and enter one.

Oops! Please please ignore my post above! I found Zara (as I knew it in Spain, clean, organized and friendly with lovely clothes to the left of what I thought was Zara apocalypse! It was in reality Forever 21!So sorry!!Found adorable mix-and-match childrens clothes and affordable but stylish womens dresses! Hope this offsets my error!My apologies

My daughter and I always find something to buy. Great place and prices