I went in to trade-in my phone and Johnny was so helpful! He worked to get me the best deal and keep my bill close to what Im already paying. Im really happy I chose to come to this store for my trade-in!

Today I had the pleasure of working with Johnny. He was patient and resolved my issue. I recommend this location especially if he is working.

I would have taken off one star because there’s no seating, but Daniel earn back that start by helping me with the software and storage issue and I’m not even there Customer. Their store is very easy to find with plenty of parking. It has. Daniel earn back that start by helping me with the software and storage issue and I’m not even there Customer. Their store is very easy to find with plenty of parking. It has plenty of inventory and there’s was practically no wait.

Easy to get in here. Visibility to the road is perfect and you won’t missed it in the corner of W 38th and N Lamar Street.

I was very pleased with the trade-in damaged phone deal going on. This location was nice and the staff was very friendly. Richard was awesome and helped me figure out all the right things and plans needed to get my trade in.

Jasmin was a life saver! We were the annoying customers that came in at 6:15pm and had a complicated ask. She successfully got us both transferred on a new plan with new phones and even put on our screen protectors all under an hour. She stayed with us past close and was gracious about it. Gave Verizon customer experience a great name!

Mike was exceedingly knowledgeable and helpful. Somebody get this guy a pay raise! I went to two other Verizon stores earlier in the day and the representatives that attempted to help me could not come close to the level of service I received here. Also, the woman outsides customer service skills were top notch. Good job guys.

I had the pleasure of meeting with Jesmy here. She answered my 100 different questions regarding the phone plans and types of phones they offered. She was very kind and super intelligent about all of the Verizon products that were offered. These are the type of employees that you must keep and reward. Thank you Jesmy for making my Verizon experience priceless! Keep up the great work!

Waited 2 hours with zero results to add a 5G Moto mod to my phone

I went in for help setting up a replacement note 9 phone. Michael was the service rep who assisted me. He was very knowledgeable about how my new phone works. He was so patient with me, let me take notes so I may readily remember how to do certain things and set my home screen up to mirror the home screen on my previous phone. This was a very pleasant and successful service encounter. I will definitely make the Lamar Street Verizon store in Austin, Tx my preferred Verizon store. Thank you for a very good experience.

Daniel was AMAZING. My fiancé and I came in on our vacation from NC because we had to emergency upgrade my phone and he helped us stick to our budget and find a great phone for me. He was extremely kind and professional and both my fiancé and I left happy with our experience.

The staff is friendly however the overall experience can be something of an ordeal. Get to the store, then sign in and stand around the parking lot waiting for a turn in the store. 300 people can get in an airplane but if 6 or 7 people end up in a Verizon store it would obviously be disastrous. All common sense has went out the window a long time ago. I call this irrational foolishness.

Staff at store are awesome ! I had a terrible experience with this company. They wanted to charge me $165 dlls PER MONTH!!! I switched to a different T Cell mobile company I am paying $50 per month better service!!! Shop around!!! Trust me you wont regret 😌

Terrible service. Elizabeth treated me like I was trash when I pay $200+ a month. This experience alone and how she wouldn’t help find a solution for me as well as treated me like a peasant tells me Verizon is about to lose my service.

The manager was very helpful event though they didnt have a sim card for my phone but she made sure to call all locations until she found me what I was seeking. Thank you

Great in store customer service! Ever representative I have worked with here has been amazong!!! I personally hold a very different opinion about phone customer service.

I had a 2 p.m. appointment to add a line and upgrade two phones. Less than five minutes after getting there and going through our wants, the associate said we should do everything online. He said it would take too long to back up our phones and transfer to the new iPhones. This after we made an appointment after we were told to make an appointment to change plan and phones. Nothing was the same with the online services. We are now leaving Verizon completely because its been an all day process and we still have not been accommodated. All because one associate thought he didnt need to take the time to treat customer with respect.

Excellent customer service. Very professional managing the door to limit customers inside. Fast and knowledge.

Great service

Mmmmmmmm still thinking

Great customer service. They made my switch to Verizon quick and painless.

They rush outside to make you stand in the 110° Texas weather to wait for service. Absolutely a disgusting business model.

Tyler was extremely helpful in answering my questions about an online Verizon promotion that I discovered wasnt even available in store. He was very knowledgeable and able to answer my questions about different phone models that I was considering as well.

Tecnition didnt open the door until 10:05 told him I needed a screen saver for my moto 4 z he hurly said we dont have any. Okay!Went to lake line store. There the tecnition promptly with a new screen saver. And was very polite.If you dont want to be at work then rotate out.Im sure someone else wants the job.And these are both Verizon stores.What a contrast.

I walked in with many issues to my account & right away was brought in & the staff took care of me! They went far & beyond

Very scenic Verizon if you ask me. Hooked me up with a screen protector specifically for my prepaid phone. (I didnt know they got specific) lol anyway, friendly staff!

Staff doesnt know about the plans or something as simple as how to activate or change a SIM card. Made me call support even though what I needed I could have done over the account page.

None employee wants to work here. They are in rush to walk you out of the door.

Worst service I had from a Verizon store. I came in because I had a stolen phone. Basically told I would have to get a new phone and phone number. I was alright with that but then another customer came in with the same problem. He was given more options on how to retrieve his phone and more time was spent on him. I later found out from another Verizon store that I could keep the same phone number and track my phone through my Gmail account.

Worst experience at a Verizon. Came in with a malfunctioning Pixel 2XL and was basically accused of making the whole thing up by Justin. After some convincing, we got him to ship a new phone. The new phone came in a different color and when we returned he refused to help as he said there is nothing that can be done about it. He then just used the store phone to call Verizon support for us. At a Verizon store. Should have just dealt with this over the phone.TLDR; don’t go unless you are spending money. They don’t like helping, just selling.

Gentlemen very helpful. Thank you

If I could give this store 1000 stars I would.but it has nothing to do with the phones they sell.the staff is kind hearted and understanding. Thank u from Cadillac deville.

Ive been in a few times for business and personal services and the staff has always been very friendly, helpful, patient, and quick to work towards solutions. Special shout outs to Daniel and Tyler!!

I am trying to get my bill straightened out. I believe that they are working on it. I should know something soon.

This is my go to store to pay my bill. Theyre always nice and knowledgeable.

I had a good experience coming here to transfer from ATT. I came in the first time to price them and gather details about what I needed to have ready to make the switch. Come time to transfer over I had all the info I needed and it was a very fast phone purchase and account setup (like 30 minutes). Good prices (better than ATT but a little more than sprint) but you pay for the network as well.

I was misled not informed when I brought my phone I stated if I didnt like it I had 14 from t day I received 2 return it pick a new phone nothing at no point was I informed of a $50 restock charge.I have been a loyal customer because of t service didnt even mind paying more the guy did give me a $50 credit on my next bill but t store still charge me $34 4 restock charge if this isnt resolved correctly I will b leaving Verizon that how misled not informed I am!!😠

Horrible customer service . The agent there do not even pay attention to what we were looking for. We went to the store on Guadalupe st which offered us a much better service.

Best service I have ever received. Very business minded and knowledgeable.

The employee of this store was amazing they were very patience and so helpful will recommend them to my friends

They wouldnt help to send out phone cover screen protector how was very unhappy with Ive been to one Verizon before and they did send it out for me and it was the companys fault for sending me the package late

Pretty much everything I love Verizon but I despise having to go into the stores they try with the customer service but it doesnt really work and Im from Houston so that is a statement in itself

Great sales representatives and Verizon has an awesome service.

Terrible service!! Walked in and they didnt even look up from their phones! I bought a zagg screen protector, they installed it, and fell off 2 weeks later. They would not let me return it. They basically said oh well too bad. Dont waste your time or money here.

Would love to talk to someone at the 3718 N Lamar location but cant get through the automated voice system, very frustrating. I want to make sure they have what want before driving over there!TERRIBLE SERVICE!!!!!!!!!!!!!!!!!!

They should have a cheat sheet with all their prices on products and check with amazon to have less of those awkward moments to last minute price checking. Just an idea

Friendly staff! Helpful, not pushy

Easy and convenient. In and out in a few minutes.

Excellent customer service, great professional staff

Brittney was really nice and knew what she was talking about

Very Helpful. Friendly staff.

The employee was awesome until she tried to run my credit,which is part of their job..But every inquiry goes on credit report as a derogatory mark. No thank you

Erik helped me with my voicemail and took my payment- he showed me how to check my voicemail and listen to voicemail. He was really knowledgeable on his field.

Helped me so much with picking out a phone upgrade. Switched from s6

Really bad facilities. Bad services.

Excellent service!! 👌

Really helpful staff

Theyre getting very expensive

Convenient location!

Lies about plans and services

Verizon is super corporate and anti net neutrality :/

Best carrier

Engaging staff

Very polite

No help here.