user
Covert Buick GMC
11750 Research Blvd, Austin, TX 78759, United States
Appearance
Covert Buick GMC
Comments
Mi
Review №1

GREAT EXPERIENCEYesenia Castaneda was friendly, personable, professional. She provided specs of several vehicles and was patient. Yesenia, GM Carlos, and Finance guy Art were all awesome and closed the deal quickly for my husband to get his first new car. If you need a vehicle, go to Covert of Research near Rudys BBQ, this team will take care of you!

Se
Review №2

I received an email from car fax that covert GMC wanted to buy my vehicle. I contacted them and got a message right away. Alex Perez sent me a video text of the car that I was interested in. He went over everything with us and got me a great trade in value.I am very happy with my new Buick Envision! I recommend them and Alex for a great car buying experience.

Ca
Review №3

All was great. Chad was very helpful and got me all set up in my new truck. I love this truck. The finance manager, Charlie was also very helpful and accommodating. Says he wasn’t a “very Salesie guy” but he knows what he’s doing to pitch Ext warranties. But he did it in a way that made me comfortable, and see the value in the Ext warranty. I bet he gets a kick out of this comment, but seriously he was great too. I do have some bubbles in the tinted eyebrow that was installed, if they don’t go away I’ll bring the truck back by but all was wonderful. The wife’s itching for a new Yukon when the kids get a little older so I’ll be back in due time.

83
Review №4

When I got there, the first person that greeted me was Darrel. With a great attitude, helpful & friendly. Then Peyton checked me in. He also did a great job. By giving me updates on my vehicle. These 2 guys really made me feel welcomed & to want to return. It’s hard to find people with GREAT CUSTOMER SERVICE & they did just that. Thank you guys.

Ri
Review №5

This was my first visit to the service department. Took my Buick in for an oil change. The service rep was very detailed in describing the services they will perform. It included getting my car washed after they complete the service.I left the service department very satisfied with the way I was treated and with the work done on my Buick.

Sa
Review №6

Every person Ive ever worked with through Covert has been wonderful. Shams Bawani, Alex Perez and Art (his last name escapes me) were just plain amazing. I am very happy with my 3rd Covert GM vehicle! Ill be back again next time around.

Co
Review №7

Mark took the time explain what the 100,000 mile check was and we discussed a plan to do all of the activities in a schedule based on my time availability and budget. He really cares about his clients and it shows in the questions he asks and the plans he proposes to not stress me financially. He is an asset to GM and I wish more service providers were like him.

Ja
Review №8

Chris and Sherry were 5 star. They made me feel comfortable and will definitely be buying my vehicles from Covert from here on out. #denali

Ca
Review №9

From the minute I got out of my car for my appointment with Alex Perez to the minute I left the dealership it was evident that customer service is their number one priority. Alex listened to understand what I wanted and went out of his way to fulfill my car needs. Negotiating on a new car buy is never a fun experience, but he made it a good experience.

Le
Review №10

The experience was pleasant. Everyone was nice and the service was the best. I would definitely recommend Covert GMC to my family and friends

Ka
Review №11

I was looking for a new car and I was very nervous about doing this on my own. The guys at the covert dealership were so nice and so helpful. Alex Beltran was absolutely amazing and helped me find the right car for the price I was looking for. He was so honest and kind. The environment was so fun and the music they played was great. I 10/10 recommend going to this dealership.

Cu
Review №12

I’ve been buying from Dan Covert for quite awhile and in a tough market with limited inventory, they came through big time with 2 new cars for my wife and daughter.My guy, Craig Martinez, handled everything in a quick and efficient manner… he found exactly what we wanted with a responsiveness and level of service that went above and beyond any definition of excellence bringing the dealership to me and making what is normally a burdensome process virtually stress free!To top it all off, I worked with Charlie Baldwin… the first and the absolute BEST Automotive Finance Manager that I’ve not only found to be trustworthy, but I can say I actually enjoyed the experience. I’ve never been able to say that in all my car buying experiences.It’s not often that you work with a dealership and use words like integrity, efficiency and painless… but that is what I experienced in a stressful time of buying 2 new vehicles!Thank you Dan, Charlie and Craig… it was my pleasure!

Al
Review №13

Loved my service at Covert Buick GMC! The salesman Manny Sepeda was able to help me find a perfect car as a first time new car buyer! Walked on the lot one day and was able to leave with my dream car the very next!

Jo
Review №14

After reviewing all of my services I needed with the rep before dropping off. One was still missing. They had to come get my vehicle the next day to complete it.

Ka
Review №15

I brought my truck in for regular maintenance, like I normally do. I got there before 7am like I normally do because they open up at seven. I was told that typically take appointments first before anyone who don’t have an appointment. I’ve been coming here for over 15 years and I’ve never made an appointment. I didn’t like that statement. It was 7:10 before anyone even asked what I need. The advisors was just sitting around looking at me like you didn’t notice a white four door pick up truck. Overall I didn’t like the customer service from the advisors to the ladies at the desk. Their demeanor was very dry and definitely not welcoming. To say I’ve been coming to this dealership for over 15 years for maintenance today is my last day and I will take my business elsewhere.

Ge
Review №16

My wife couldnt be more happy with her new Denali. We worked with Tyler and he was wonderful and easy to work with. I cant recommend everyone at Covert enough. This is the third time weve bought from Covert and well be back when its my turn!

Da
Review №17

Adalberto Marti, our salesman did an amazing job. I would recommend his service to anyone looking to purchase a new car

Ma
Review №18

My advisor Thomas kept me informed and was very helpful. The service department quickly identified the necessary repairs needed. The loaner vehicle provided was clean and the manager took care to ensure it was sanitized and ready to go. Overall each department at Covert complements each other well. Simply the best!

Ma
Review №19

This experience coming here was very disappointing. The customer service was disorganized and biased. I was told to come the next day because the vehicle I wanted to see was at another dealership and they need to bring it over. So I came in as told the next day to the same agent, he then said they did not go get it, they will go in just a moment.. A while passes by and another agent came up to me and said actually that vehicle is actually not ready ito be seen yet. Then that same agent said if he can further assist us by showing us another vehicle. I agreed.. That took another long while and when he came back he said he can not find it.. So I waited and waited for nothing.. At the end they did not appolgize and try to earn our business instead they brushed it off trying to sale us a vehicle out of the range we were looking for..

wi
Review №20

Staff is very nice and accommodating, they’re good at communicating with the customers and do the best they can. I just wish all of the problems my truck is having would be fixed. That’s not entirely on them however, it’s because of all of the parts shortages we are experiencing nationwide. They’re a good dealership though and will take care of you

Br
Review №21

Robert and Travis were awesome to work with. Good to know Covert will still hire a Baylor graduate. This was the 2nd vehicle I have purchased from Covert and I highly recommend doing business with them. Thanks for the great experience guys. Im sure you will see me again in the future.

O
Review №22

Great experience and Sameer is a good sales guy. I would Definitely Buy from him again

lo
Review №23

Nate and his colleagues were very courteous. They explained my car issues efficiently and got it back to me in a reasonable time frame. I highly recommend the service department here, I will never go back to Capitol Chevrolet

Do
Review №24

Sameer Ebrahim at Covert Buick was exceptional. He’s very thorough, knowledgeable and friendly. It’s truly the BEST experience I’ve had buying a new car. I also want to mention Zane in finance was awesome as well as Lon Berg who helped Sameer deliver my vehicle 🚗 was also fantastic. Covert Buick GMC deserves accolade for customer service/experience.

Ma
Review №25

Robbie was the absolute best! He listened to what I was wanting in a car, and made sure I left with a car I absolutely loved! He gave the best customer service and advice. As a first time car buyer, I was not sure what to expect, and Robbie had no problem walking me through every single step. I will continue to come back and see Robbie! Angel was a GREAT help and made sure I understood what I was signing and why I was signing it. They were both great to work with. My overall experience was 10000/10!!

Va
Review №26

Im beyond ecstatic with how our purchasing a second family vehicle went. From helping keep our twin 4 yr old daughters entertained to arranging every vehicle with a 3rd row and in our budget for me to test drive. Our sales agent Tyler Rodriguez was amazing! He literally went above and beyond what a sales agent should for their customers. I can and honestly say, I will be recommending him as well as the rest of the staff at Convert Buick GMC in Austin to anyone I know looking for a vehicle. Even when we left to talk it over he still kept in touch with me and when I told him it was a go for the vehicle we found, he assured me that come Monday hed have it ready and waiting for us. I admit I was nervous that another buyer might swoop in and purchase the car I feel in love with.. I couldnt be happier with my new vehicle, with our sales agent and with the dealership. Everyone was simply amazing through the entire process!! Thak you so much!!! God Bless!!

ra
Review №27

Robert was fantastic assisting me with my purchase! He addressed every concern with complete honesty and was extremely easy to work with! I had no doubt that I was being taken care of like family! I will forever do my business with Covert!

Qu
Review №28

Robert Fratu was very helpful with the purchase of my vehicle. He assured me a great and smooth process and was very accommodating. Road block after road block with other dealerships, this one was by far the best. I feel safe in my new Buick. Thank you Robert!!!

Mi
Review №29

This was a wonderful experience from the phone calls to the visit to the dealership and the purchasing experience. Our salesperson was extremely informed about the vehicle and quickly answered any questions we had. Overall excellent visit.

Te
Review №30

Our sales / financial guy Mr. Valentine and Mr. Charlie were AWESOME and very PROFESSIONAL!!!! I’d recommend them to everyone!

An
Review №31

My wife and I had the pleasure of working with Chris Jackson. Chris went above and beyond to get us in the perfect vehicle. He was not only attentive to us but is very alert to ensure every person that walks into that dealership is greeted and attended. That is a quality in him that my wife and I noticed and respected. I highly recommend him for your next purchase, he is super down to earth. We literally feel like we not only left with the perfect vehicle but have a friend there also. Great Job Chris Jackson and thanks so much for all you did. We really enjoyed the laughs and your service. Until next time friend!

Ja
Review №32

Everything about this purchase was top rate! Chris worked with to ensure I had exactly what I wanted at a price I within my budget. Everyone came by to congratulate me on my purchase while I was finishing up my finance paperwork. The customer service was truly top notch and I would proudly purchase from Covert GMC again.

Ka
Review №33

Brought my truck in for a recall. After they said they fixed it, truck was still having the same problem. Brought it in again and now they say its an electric problem and has nothing to do with the recall even though the recall described the issue the same exact way. Got a 1900 quote which I thought was high, i call a dealership in the area and they were able to fix it for half the price. After i told the service rep i was not going to fix it at Covert he stopped replying to my text and was super dry with me

Al
Review №34

Had a great experience! They went above my expectations on the vehicle. Carlos and James were a huge help! Def will be recommending Covert to friends and family! Charlie the finance also was awesome! Thanks again for the delivery!

Gr
Review №35

Service performed quickly and correctly with excellent communication during the service. Adam DeLeon has been my preferred service writer for over half a decade for this exact reason and why I choose Covert Cadillac and their service department. Highly recommended.

Tr
Review №36

My sales rep Ana Trujillo was amazing to work with and the experience was top notch. A fully satisfied repeat GMC Covert customer.:)

Te
Review №37

Four things that made me stop at the Tesla dealership on the way home yesterday:1. I was left waiting in the drop off area for 15 minutes ungreeted while your service guys were chatting inside.2. Once I was greeted, the guy started.to take my information and then inexplicably walked away. He came back several minutes later and said, Computer is down. Guess we do this the old fashion way. Customers who have been left waiting do not like to be just left without explanation or at the very least an excuse me for a minute.3. Neither one of the service guys who I encountered knew how to open my door. The first one yanked on the door handle so hard, I thought he was going to break it. He looked at me like I was a magician when I told to just push the button. So did the other guy.4. When I had a conversation about my experience with the ladies inside, they advised me to go somewhere else for my service needs. I am going to take their advice.

He
Review №38

Thomas Vasquez took amazing care of me and my Camaro. Communication was great, repairs were completed quickly and Thomas was very friendly. Thank you for the great service!

Ma
Review №39

Michael was very attentive and went above and beyond after selling us a GMC truck even driving it all the way down south for us. When checking out trucks he showed us GMC Canyons at different price points and didn’t push us to the more expensive option, instead worked with us to identify what we actually needed. Overall Covert GMC was a great experience.

Bo
Review №40

Yesterday worked perfectly. Peyton Ritchie was super. He kept me informed of progress and was positive and professional in all our exchanges. This was a great experience if standard vehicle maintenance can be a great experience. Thank you.

Lo
Review №41

We had a great experience with Covert Buck GMC Austin. Manny Sepeda is a friendly and honest sales person. I told him what we were looking for and he did an AMAZING JOB of showing us all of our options. He made the whole buying process so easy and was straight forward throughout the whole process. He also had my vehicle delivered to my home and walked me through all the features I needed to know to about my 2021 GMC Sierra AT4. I will most definitely send my friends and family your way. OUTSTANDING JOB MANNY SEPEDA!!! It was definitely a five ⭐️⭐️⭐️⭐️⭐️ experience!!!

Ni
Review №42

You guys need to to go see Chris Jackson! He’s the best ! I went with intentions but no expectations. When I went to Covert Cadillac Mr.Jackson exceeded expectations! Very courteous and kind! Thank you again 😁I’m loving my Cadillac Xt6

An
Review №43

Craig Martinez did an amazing job fitting me with the perfect car. I absolutely love it. I’ll definitely be a repeat customer!

J
Review №44

Kyle and sahib took care of me and made sure I was satisfied with the purchase

Va
Review №45

I would like to say that the dealership did great! My service contact & manager did what they could for me. I am VERY disappointed and upset with GMC because they did nothing to help the situation. I have a brand new 2021 Yukon Denali that has horrible soy based hose/tubes that apparently squirrels/rodents like to eat!!! This is something that a lot of people are dealing with & I think these companies are just trying to make more money off of their consumers. SHAME ON YOU!

Pa
Review №46

Mark has been my new service friend since we moved to Texas 2 yrs ago. I cannot tell you how fun & comforting it is to work with him & the rest of the service dept. My knowing a great team has been working on my vehicle when I hand the keys to my wife if she needs it. Is such a comfort, & the reason I come back. I look past any 5 minute oil places. I come for service, not an oil change. Mark & the team gets it done every time!Thank you & God Bless Mark & the service team.Sincerely, Paul M Gauthier

Ki
Review №47

Although my Covert Service Department experiences have been hit or miss, my experience with Covert Collision was as low effort as it could be. From the moment I reached out to Monica Castillo to schedule until the moment I picked up my car, things went smoothly. She worked with the claimants insurance company for a supplement estimate and I had zero worries. Kudos to the collision center!

Mi
Review №48

This is my second high end GMC truck with Covert. They know what I like and made the experience quick, honest, and direct. That’s why I drive by other GMC dealerships to do business with them.

Sh
Review №49

I did not have an appointment for my oil change; however, I was immediately greeting when I drove up. Adam De Leon made me feel right at home by setting me up for the oil change and tire rotation immediately. They found a nail in my tire and repaired it on the spot. He kept me abreast of what was going on the entire time I was waiting. I was in and out within an hour. Adam exemplifies what great customer service is all about. The entire Covert Service team provides great customer service.

Ke
Review №50

Robbie did a great job getting me the truck I wanted. He keep me updates on the status of when the vehicle will arrive.

Ab
Review №51

Did not get the car I wanted. Looking for a mid size suv. Instead, I was pushed to get a mini Buick Encore. Much smaller than a regular suv. Not a happy customer. Very little options at this location.

Ge
Review №52

Excellent experience here, from the time I pulled into the lot to the time I drove out. Sterling, Lon, Charlie and Sherry were amazing. Their hospitality and professionalism should be noted by their managers - superb. This is definitely a dealer Id refer friends and family to because of how they treated me...I mean that. Thank you to the entire team that helped me today!

Ti
Review №53

Jose Diaz did a great job. Best salesman ever. Friendly, courteous and fair. My purchase was pain free and I left with a warm fuzzy feeling. And Ryan in the service department is very professional and knowledgeable. He is also very patient and understanding. Thank you both. Go buy a Cadillac, ask for JD, and tell them Tina sent you.

Je
Review №54

I had a great experience with Alex Perez , excellent communication was able to answer all our questions,service was very professional. We would not be happier with our purchase. Such a friendly person would recommend 10/10 !

Ra
Review №55

Overall experience was great (Covert GMC Austin). My salesman Brian Cox was great. I wasnt the easiest purchaser and he still went out of this way to make sure everything went well. He needs a raise in my opinion. I was not his only customer as you could see he was checking multiple buyers interest while providing excellent customer service.

Ad
Review №56

From test driving to handing me the keys, Nate made the process seamless and couldnt have been more of a gentleman about it. He kept me up to date on vehicles available that fit my criteria until he helped me find the ONE. Im loving my Tacoma and Nate worked with me to get a great deal. They provided courteous service throughout the team and my truck was sparkling when I picked it up!

Ro
Review №57

My service adviser was courteous, informative, and organized. He gave me updates on the status throughout the process which helped with the wait time. My vehicle was completed on time. Ive been to other Chevrolet dealerships and this is one of the better ones.Im dissatisfied with the initial contact with Adriana over the phone to schedule my appointment. She was abrupt, wouldnt answer my questions and I felt hurried throughout the process. My thought is that she should certainly not be the first point of contact for customers. I almost scheduled at another dealership due to my interaction with her.

Ci
Review №58

Buying experience was great!Next my first service with Clint Collins was exceptional. So very polite, friendly and smart! Then Darrel brought my car around washed, dried, shined to perfection! Darrel was the everything of kind, polite and friendly - clear super duty to his job!!! Ever so lovely!!!Thank you Dan Covert for bringing old school service back to life!!! Absolute perfection!

ma
Review №59

Everything is great it always is. Really like coming here I wish it was closer to me. No complaints

Ji
Review №60

I have leased several vehicles and had them regularly maintained by Covert Buick-GMC over the years and always experienced excellent customer service. About a year ago I made a permanent move to New Mexico and went to a local Buick dealer for an oil change. In attempting to utilize a maintenance agreement included in my leasing package to pay for the service I was told the plan would not cover my expense. I paid Pitre Buick and subsequently requested refund for the service from Covert Buick-GMC as well as cancellation of that plan agreement. After full explanation Covert refunded the full oil change charge and cost of the maintenance agreement to me. I am very pleased with the dealership’s courteous and professional handling, above and beyond my expectations.

Ma
Review №61

We arrived and Thomas had 3 trucks lined up for us to look at. He called in advance to ask what vehicle we were interested in. We ended taking one of those trucks. Very satisfied with his customer service.

Re
Review №62

I took my last Sierra 1500 into Covert to be serviced and when I was leaving the lot I found the perfect truck that Id been looking for for a while. At first I could not get the numbers to make sense. Thankfully I was working with Nate Arzehgar and he went to bat for me big time to get me a deal that worked for everyone all the while being incredibly patient with my decision process. After wed reached a deal, Nate and the rest of the team in the Sales department made sure that I was comfortable during the buying process and thereafter. I sell ranches in Texas and Nate thought it would be a good opportunity to collaborate on a social media post b/t Covert and to also boost my business. All in all, working with Nate and with Covert was the best vehicle buying experience Ive ever had. I look forward to continued business with them in the future. Thanks yall!

Na
Review №63

My car needed several things done and I was told it would take several days. No worries since I am retired and had a ride. But my car was actually finished the same day within about 5 hours! The service was fast; the communication was great. My car runs perfectly, now.

He
Review №64

Great experience! Manny Sepeda was my sales guy and was super nice and helpful. He went above and beyond in helping me. If you need anew ride Manny is your guy.Loving my new ride.

Yo
Review №65

He is an excellent and kind vendor, he recommended 1000% he was aware of all the details and complied with everything he said in my experience in which I have bought a vehicle, this has been without a doubt the best, Alex the best

Ra
Review №66

Alex Perez helped me with buying a Buick Enclave. He went over everything in detail. He and other staff were friendly. I recommend doing business with them.

Ri
Review №67

The service team was prepared with the necessary parts, and they were quick and thorough with the repair. Michelle was very helpful setting the appointment when the parts were available, and communicated with me as soon as the repairs were complete. She also followed up to be sure the problem was completely resolved. A+, 5Stars all around.

Ch
Review №68

Eric Pena was amazing! 10/10 would recommend him to anyone looking for a smooth and easy buying process.

Ch
Review №69

My son was looking for his first vehicle. He knew exactly was model year and price he was looking for . Found the vehicle at Covert Buick GMC . We took a chance and called ahead and Ruben Salazar(salesman) found the vehicle and had it waiting and ready for us to test drive as soon as we arrived to the dealership. Ruben was a great help throughout the entire process . Definitely will recommend .

ka
Review №70

Didnt have an appointment, but dealership took care of my inspection which was already due as well as did a maintenance service and got me back on the road with a smile. Professional, courteous, straight-forward service advisor (Efrim) who even got me a discount!

Da
Review №71

I had to drop my car off last minute after having concerns about my tire. Bianca helped me on the phone and Clint was my advisor. They were both helpful, friendly, and professional. Also, my car is was fixed quicker than quoted.

Be
Review №72

GMC Covert in Austin,Texas did an outstanding job getting my family in a new GMC Denali. Chad used all forms or communication to meet our needs to facilitate the sale. This military family is forever grateful for the time and attention give to us by the entire Covert team. We will continue to travel from Laredo for future purchases on luxury vehicles.

So
Review №73

I am sooo Happy! I finally got the truck I’ve always wanted! Thank you Alex for taking time in listening to me, for also being understanding and patient and realizing my needs.

Ma
Review №74

Our experience was amazing, Alex Beltran was the guy that give us the best service to make the purchase.Thanks to the whole crew of COVERT GMC, we were until 10.30pm and they were so nice even to being too late working

Ja
Review №75

The guy who helped me was on point, no complaints there. Cant remember his name but he was more helpful than my regular guy who was out sick evidently.I appreciate the complimentary wash but wish yall offered a full wash/wax service for purchase. Also the website is limited in selections for service, I had to call to book a state inspection because it wasnt available to select on the website. It would be much easier and less calls for yall if you had all available services selectable through the service center website.

Ja
Review №76

My advisor was Thomas Vasquez and he and the staff did an amazing job taking care of my car!!! I will be coming back In the future to see him

Ge
Review №77

I was experiencing a fail to start issue with my car, so I called and left a voicemail for Mark Cordes, my service manager. Mark was outstanding. He called me back promptly to find out want was wrong and was able to get my vehicle repaired that same day.

Da
Review №78

Great purchasing experience with Kyle Chaney and Charlie Baldwin. Left we my dream truck with a payment I can afford. Thanks guys!

Te
Review №79

Service is usually good. Sales is hit or miss - once theyve sold you something they tend to blow you off unless youre buying something else.

Ji
Review №80

Let me start with, I had a $3,000 voucher for a new auto with a different car dealership, and because of the poor quality of customer care, I changed dealerships to Covert Buick GMC. It was the best decision I could have made. They treated me with respect and when it came to asking question, they explained every little detail so that I would understand. That is quality customer care! Their staff worked together to make everything move smoothly and quickly. Who wants to spend all day at a dealership? Not this guy!Often you can tell someone loves what they do for a profession, when it comes to their attitude. Everyone I spoke to or just made eye contact with, either smiled or smiled with a nod of greetings! And I dont know about everyone else, but shopping for your next auto always feels like a labor of exhaustion, not so at Covert! They now have a customer for life!!!

Li
Review №81

Sterling Perdomo made my experience at covert great! He helped me all the way made sure I found the vehicle I wanted and was happy with it, great customer service great attitude. Thank you 😊

Cl
Review №82

I had the best experience buying my GMC with Lon Berg! He is very attentive and made every moment of buying my car special! Thanks Lon and Covert, I cant wait to order my next car with you!

R
Review №83

Buyer Beware! This dealership is one of those out there that are price gouging consumers during the chip shortage. They add about $8k over sticker to purchase a vehicle and are taking advantage of the low inventory, high demand state of things. There are still many dealerships out there that understand that the “relationship” is far more valuable than a quick buck on one transaction. Karma is a …

Be
Review №84

I went into look at a Mini Cooper and had the pleasure of working with Nate. He had me test drive it to be sure I’d love it. Nate helped me get the perfect car at a price point I could afford. He also helped advocate for me when it came to the new tires the car needed! Thanks Nate! I’ll send my friends.

er
Review №85

Great sales person, very knowledgeable on products/vehicles very helpful. Alex P will always be the one I recommend to family and friends. I suggest you check his website AskforAlexPerez.com for all his contact information!

Re
Review №86

Thank you to the guys there who helped get me into my Nissan Maxima... absolutely love my car... Ryan the sales man was awesome..

An
Review №87

I am a 1st time buyer and Alex was AMAZING !! He answered every question I had, and it was a lot. He explained everything and anything I did not understand. Overall I would always recommend to go with Alex.

Br
Review №88

I came to this dealership specifically to work with Marcus Dallas, a salesman there who my mom had referred me to. He helped her purchase a vehicle in the past, and her experience with him was extremely professional and satisfactory. Marcus was able to help me with my trade in, financing and purchase of a vehicle I am very happy with. He went above and beyond to work with me even though my circumstances required extra effort and attention from him and his team. I had my young child with me during the process and Marcus was extremely patient and kind about making us both comfortable during the car buying process. I will happily send more clients his way in the future!

Jo
Review №89

It went well. Just wish that the service consultant would have took the time to find me some coupons rather than wait for me to have to ask for them. I spent almost $500 to have my vehicle serviced.

Da
Review №90

The service was great. Everyone was nice and friendly. I was very satisfied.

Fe
Review №91

Went to Covert Buick GMC to find my wife a vehicle. From the minute we got there. Sameer, was our salesman, he was 100% helpful. Will definitely go back for our next vehicle. Thank you Sameer and Clint.

De
Review №92

Sameer was my agent. He did a great job. He listened to what I wanted and didn’t get frustrated when I changed my mind. He kept me well informed of the process. He also made sure I got lunch and plenty of water to drink. He even gave up his chair so that I could be more comfortable while I waited. The overall experience was great. This was my third car from covert and I will be back again. Thanks!

Em
Review №93

I Had A Wonderful Experience With Alex Perez Everything Was Well Explain & Made It An Easy Process With Purchasing A New Vehicle. Also, I’m Very Thankful For His Patience, Great Attitude & Positive Energy !!!!

Gu
Review №94

I took in my 2020 Sierra that I bought at a different dealership for some warranty work. They took care of me and worked with me to give me a loaner vehicle when my job prevented me from being there on time the previous day. They were also excellent on sending me messages telling me the status of my truck which was very very helpful for me to calculate my schedule accordingly. Over all a great experience from Covert team and I look forward to checking them out in the near future when I need a new ride. Thanks y’all.

1
Review №95

Everything went as planned and the job was done on time. No problems, Andrew is very professional and knowledgeable.

Ke
Review №96

I was cheated out of 700 dollars. Worst dealership I’ve ever been to. I will actively advocate against this dealership on every social media platform available.Edit: Their customer service relations manager number they provide is fake. No one answers and the mailbox is full. Pretty much inductive of how they treat their customers….

Le
Review №97

Andrew Schoenbeck in service has definitely been a pleasure working with. He has exceeded all of our expectations and listed to all of our concerns we had with our yukon. I love this dealership, they are so wonderful each time I take my vehicle here.Thanks Andrew!!

Em
Review №98

Ryan was very helpful, not too pushy. Sales made the process easy and stress free.

Nu
Review №99

We’re able to assist me and explain what offers dealership had plus explaining what the vehicle had with helping me for what I was looking in for a vehicle. They gave updates to questions I had on the vehicle as will to helpful with adding things to the vehicle.

Kr
Review №100

Thanks for all your help this past month and throughout the buying process, James Alvarez!!! Youve been a trustworthy partner and have earned my future business. My wife and I have had the best car buying experience weve ever had to date due to you being consultative, not pressuring us and focusing on our needs as well as customer service. We came in to replace our 2015 4Runner with a 3rd row vehicle to suit our expanding family- and evaluated 3rd row vehicles such as a Subaru Ascent, Lincoln Navigator, Yukon Denali, Chevy Tahoe and also looked at a Cadillac Escalade. We ended up leaving the Covert lot with a 2017 Denali in great shape! Thanks for everything, James!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:11750 Research Blvd, Austin, TX 78759, United States
  • Site:https://www.covertbuickgmc.com/
  • Phone:+1 512-518-6718
Categories
  • Buick dealer
  • GMC dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–7PM
  • Saturday:Closed
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations