Absolutely amazing experience. The best customer service ever. Truly as professional as it gets. Absolutely amazing technicians also. Everybody at Charles Maund Volkswagen went above and beyond the call of duty for me. I would highly recommend Charles Maund Volkswagen.

I decided to make an appointment with Charles Maund, waited 2 weeks, dropped of the car 10/15/2021. They texted me the next day. I was told they were able to replicate my issue and found 2 possible causes. They began the work the next day and texted me to tell me they had the car ready for pick up 10/19/2021. Since then I have not had any vehicle stalls. I was happy with the communication, service and experience.I had a terrible experience with Onion Creek VW and I will never waste my there again. Im simply going to stick with Charles Maund and get my moneys worth.

You can’t book an appointment for an oil change and every time I call up it’s a 3 hour wait and no guarantees it will get done.I had some warranty work done a few weeks back and the staff and service were great.This is a really stupid policy and makes it incredibly difficult to get a simple thing done whilst balancing a work day.

Im so disappointed and profoundly angry that I had the worst experience with them. The first two times I went, it was great but then this third time, it was just absolutely awful! I made an appointment to have my car looked at for a few things. This was on a Monday at 11 am. They told me that they wouldnt be able to see my car until tomorrow (Tuesday) so I go home. I wait all morning until mid-afternoon and called them asking whats up with my car. They said they still have not seen it--that they will on Wednesday. I asked them what was the point of making an appointment if they have not seen my car in two days. Their response was Were short on staff. So on Wednesday, I wait and wait, nothing. Thursday, I wait again then call in mid-afternoon after calling again and again to catch a live person. They said they STILL HAVE NOT SEEN my car! On Friday, they will, they said. I heard nothing from them until mid-afternoon again and played phone tag once again. Then someone said oh we will call you back in 5 minutes. Nothing. 45 minutes later, I call again, oh. yes yes in 5 minutes we will send you an email. Nothing for a while then finally I get an email that gave me an absurd estimate of the repairs. I decided on Saturday to pick up my car and take it elsewhere. Their manager contacted me saying he was sorry for the bad experience and that he would find out and get back to me. He NEVER did. I also emailed one of their staff asking some questions about coverage, no response from her, either. They didnt have a loaner for me so it was a very stressful and difficult week trying to get to/fro work and other places. They were not even friendly with me. Sorry this is so long but I felt this was important to share and for others to be aware. I will not be going back to that place anytime soon and definitely would not recommend anyone go there or even buy a car from them.

Amazing service, big thanks to Cole who helped me find the perfect car at the price point I wanted. Highly recommend the Charles Maund team.

Hands down the worst dealership experience i ever had. Stay away from this people. There was a hiccup every step of the way.- I am a resident of state of Kansas that wanted to purchase the car for the asking price, without any negotiations from this guys and title it into a business name. Just so we clear, i worked at Volkswagen Franchise for multiple years and know how things work from the inside. I ve bought cars out of state as individual prior to this, and i ve sold cars out of state as a VW/Audi Dealership employee - process is not new to me. (including selling from outside of Kansas to Kansas.- Sales person sent me a link to a personal credit application on their website. When i told him that this is not a business credit app, he said that he is not sure, and emailed me a personal credit application again, but in pdf at this time. He claimed that they have two finance guys, and one of them does not know much so we have to wait for the other one to be back.- They were not able to approve the business loan, so I agreed to title it into my name, at which point they told me everything is approved that lead a sales person to call me with great news when he asked me when am I going to come over and pick up the car multiple times. With that in mind, i purchased an airplane ticket. Sales person told me they have to confirm the amount of sales tax they must collect from me on behalf of State of Kansas.- two days later also two days prior to my flight, they say they cannot sell the car out of state because state of Kansas would want the car to be inspected prior to registration. After i spent over an HOUR on hold with Kansas DMV i confirmed that State of Kansas requires an inspection after the fact of purchase but prior to the registration. Obviously, inspection has to be done in person, however for some reason dealership wanted to be a part of this. Kansas DMV confirmed that this is not correct, gave me a point of contact to pass on to the dealer to confirm it.- Three phone calls into this, they finally all gather in the office, put me on the speaker phone and tell me that its not the state that makes them do that, but the lander they had the approval thru.- Next step, Sales person telling me that finance guy, I assume the smart one, said that since its so hard to register the car in Kansas, why wouldnt I find someone who lives in Texas who will allow me to register the car at their address. A little shady, but ok, thanks for help Mr. Finance guy.- I offered them to register the car in Missouri, at my parents place since there is an issue with Kansas to which they responded half a day later, that they would just prefer me to pay cash so they dont have to worry about it.- Here I am, 24 hours before my flight, trying to scramble something together, call Capital One who approved me on the first place, and they have no requirement for the dealer to register my car or participate in the registration of that car for that matter. They give me a contact person and a reference number for the dealership to confirm this information and as soon as I pass that information on to the dealer, they all call me back on the speakerphone and explaining me how instead of calling CapOne to confirm my words, they are insisting on a cash deal to keep them out of the financing.- On the last conversation with this great group of guys - I told them that I am no longer interested in the car. Very upsetting. Too late to cancel my flight, so $200 thrown into Trash. Credit for this special experience goes to Kenneth Alumbaugh, Adrian DeHoyos and others.Some other fun facts along they way include but are not limited toSales person telling me that i can speak to the smarter finance guy Tomorrow at 9AM, but receptions saying that he is not going to show up until 11 or 1140;Salesperson asking me whether the manager called to SMOOTH THINGS OVER OR NOT; Which translates to MY MANAGER CALLED TO SAY THAT WE ARE NOT GOING TO BE HELFULL AT ALL.

They have always taken good care of me for a very fair price, and for all my routine work its never taken more than an hour or two, no matter how busy it appeared. Thanks *everyone*, and Brandon today, for taking good care of me and my car! Super appreciated.

Purchased a CPO Tiguan from William Cole at Maund. Having worked at dealerships before, I am always skeptical of stereotypical sales tactics when buying a car. However, the experience at Maund was actually really great.When we first met William, he insisted on a low-pressure, comfortable buying process. Honestly, I didnt believe him but he kept his word. Negotiating and term discussion was casual and transparent, not predatory. From test drive to delivery, we never felt like we were being taken advantage of. It was a breath of fresh air compared to the other dealerships and carmax, and we appreciated that so much - It ultimately made us want to buy a car here.Even after agreeing on a price and financing terms, I found some previously unnoticed body damage during delivery. Without hesitation, William said it would be taken care of. I imagine most places would just refer you to the sold as-is clause, then try to sell you the repair.If more dealerships and salespeople provided the same experience we got from William at Maund, car buying wouldnt be so intimidating.

Best Volkswagen showroom in Austin, servicing here for last 4 years. Service is very quick and detailed.Features of the car service done here.*Once you enter, staff shall note the list of inspections/service required like tire rotation, oil change.*Once the points were collected, they shall notify the time duration for individual service*You shall receive text alerts throughout the duration of service on the updates and also once completed and ready for pickup* Waiting lounge is maintained clean and with restroom facility as well.*Theyll also send a video of inspection after the service which I havent seen anywhere else.Overall smooth and satisfactory service provided here. #HappyServicing @VW service

Our GTI developed a check engine light, p2185, and figured no big deal. Car still has a powertrain warranty and looks like a quick sensor fix.When my wife dropped off the car she was informed that this was allegedly caused by rodents chewing through a wire and that this will cost over $500 to fix. We asked them to provide proof that this was caused by rodents. In response they took pictures of the engine bay showing a bit of fur on the battery and some random droppings, but they did not take a picture of the actual damage. They did provide a video, but it is so blurry that it is completely useless. Even if the rodent damage story is actually true, how does a broken wire cost $500 to fix? Its just absurd, but their diagnostic fee is outrageous and theyve already wasted so much of our time that we went ahead with the repair.Service manager Corby Houser has had ample opportunity to contact us, but has ignored us so far. Definitely will never be back here and doubtful well ever buy a VW again. (the mk5 GTI we had previously was an unreliable mess, add the terrible service of the local dealership and theres no point giving more money to this awful company)

Bought our pre- owned vehicle here, after a month of looking for the best deal and knowing the make and model that we wanted, we found it here at Charles Maund VW. Service was great ( Anthony), they had the vehicle up front & waiting, attentive but they werent down our throats, we were test driving the car in mere minutes of arriving, they got us through the buying process with ease and comfort and they had the already clean car washed inside and out again while we finalized paperwork and we were off! Drove the car home! Thank you Charles Mound VW for great prices, service and our awesome car! We love it and got a GREAT deal! - Kristal and Don Henery

Left my car there for 2 weeks to had check engine light looked at, check engine light came back on after 5 days. Called service to have it checked out again they let me know it would be another week to have it checked again

I need to give major kudos to the entire Charles Maund service team, but especially to their service advisor, Brandon. I was driving on Hwy. 290 this morning when a truck hitch rolled into my lane. I wasnt able to switch lanes because of traffic and it shredded both of my driver side tires and left holes in each of the rims.After getting an impromptu tow to Charles Maund VW, all of the service advisors made sure I was okay before even asking about the car. While waiting at a friends place, Brandon FaceTimed me to walk through the damage to the car, price points, and ways to file an insurance claim. He even gave me a company loaner vehicle to drive until my car finishes repairs on Tuesday.Ive been going to Charles Maund VW since I bought my car from them in May 2019, and today reminded me why. Theyre top tier technicians and helped make an extremely stressful day as seamless as possible.

This is what I got after (not before) 70K service. Did they eventually fix my car? After 4th visit in 3 weeks, Yes. Lots of drama? Yes. Dishonest? Yes. Horrible Attitude? Yes. Go back there again? NO.

Wish I can give 0 star. Horrible customer service. DO NOT recommend Charles Mound dealership.+ p.s. Recommend Georgetown Volkswagen. Their service was quick and everyone was very kind and willing to solve the issue.Here’s what happened.1. Told that “vehicle diagnostic” will take 2 hrs and half and they’ll call me after to let me know what to do next.2. Waited approx. 3 hrs and NOBODY took time to look at the vehicle.3. I was VERY clear that I will be back when they call me.4. Turns out they “thought” I was leaving my car at dealership for several days bc I brought second car. Existence of second does not matter. I’m using my second car to come back to the dealership to get advising on what to do @ SAME day.5. After wasting 3 hrs for nothing, I asked how long diagnosis will take, the advisor said “I DON’T KNOW” without even trying to talk to the technicians. Pointless advising.Miscommunication between advisors and none took responsibility.Absolutely no apologies for wasting my time.The advisors’ RUDE attitude is unforgivable.If you wish to be treated like obnoxious customer when you ask for what you need and what you’ll pay for it, then go to this dealership.

HORRIFIC EXPERIENCE. If I can put up 0 star, I would! I got my car fixed for 70K package. They didnt even put the air filter back. I found out TODAY. From a month ago. They didnt even bother to call to let me know or whatever. Theyre purely scammers. Ive worked with so many different Volkswagen dealership. None of them lowered their standards to Charles Maund Volkswagen. Recommended you guys to go to Georgetown Volkswagen!

Been going here for several years and theyve helped me keep my 2007 Jetta running smoothly.

Ryan was great to work with and was relentless in helping me find the car I love. The whole process was easy and relatively quick. The finance manager, Ken, was great and so understanding also. Charles Maund VW is the way to go!

Made an appointment for service for which they allowed me to book a loaner. Showed up to the appointment, they told me they don’t have any loaners. Ended up being stuck here due to their lack of honesty. Just go to Onion Creek VW instead.

Way to go Charles Maund team! Had a tire I needed to replace, realized I didn’t have the lock key to allow it to be changed. I ended up deciding to just do away with the wheel lock, so they removed them for me. The friendly and fast service they gave me was great! Also, they got me in and out fairly quickly midday without having made an appointment. They also did the job for less than half what I was quoted at the Onion Creek dealership.

Stopped in needing a battery for a key fob and ended up in service where I was referred to a 3rd party for programming. 3rd party never answered the phone and I ended up at a small shop that handled the problem plus earned my future business. The kicker here is NOBODY from service ever took the time to even look at the vehicle or set an appointment. From a desk I was told nope we cant do that without kicking up your electrical etcUnless you have a car being towed in this place DOESNT appear to want your business. One of the many drawbacks of a boomtown.....lazy people culture.

My family appreciates the service, kindness, and attention to detail from Alexander. He made what has historically been my most hated necessary evil, car buying, painless and enjoyable. Thank you Alexander!

Best experience buying a vehicle I have ever had. We did a lot of research before buying because we have not had a car payment in 3 years and wanted the best deal for the best car we could find. We went to 4 dealerships on Saturday and ended up buying from Charles Maund because of price and the way we were treated. Our salesman was Ryan Wong and he did an amazing job. He told us the best price upfront and it was considerably better than the other dealerships we had visited. The process was quick and we didnt feel taken advantage of in any way. If you are looking for a car I would highly recommend stopping by Charles Maund.

I signed for a lease for 4 years and they held me to a fraudulent contract into services like extended warranties I never signed for or agreed to. Managements answer to this was first “ well that finace guy isn’t a here anymore “ then when I started writing these reviews his answer was well you used it. He also didn’t know anything about my lease as he couldn’t state the year and month it ended. This is hands down the worst company I have ever done business with. Ethical companies would have terminated the lease and rewrote it to the specifications of the original lease. They have a slew of terrible ratings for a reason! This is just one of many. DO NOT DO BUSINESS HERE

The is best dealer for Volkswagen in Austin Texas , I had business with these guys many times , they are awesome, just bought another and MR Alexander was my assistant, very professional nothing to complain about 5 STARTS , I wish there’s more than 5 .

Hands-down the best Volkswagen dealership I’ve interacted with. My service Advisor was Brant Palumbo. He was on top of everything, very understanding and extremely kind. I’ve interacted with five other VW dealerships in Texas and I’ve felt the most welcome and cared for at this one.I drove down from my home in Waco Texas to visit some family down here in Austin when my car started acting up. Volkswagen towed the car to this dealership that night and the next day they gave me a loaner no questions asked. They had to order a part that took two days to get here but Brant kept me updated with the entire process and had my car back in my hands in 72 hours. Also worth noting I spent 20 minutes sitting in the service area observing other interactions between the staff and customers and truly believe that everyone working there really values their job and the customers. I was blown away by the level of care and thoughtfulness the staff brought. 10/10 service, 10/10 staff. I will be driving my car down here for service from now on as I haven’t had the greatest experience from my home dealership.

Best car buying experience in a long time!Went to look for my daughters first car. Met Adrian DeHoyos who is an amazing sales rep. He is professional, truthful, understanding and kept me posted every step of the way. He understood my concerns and relayed it to the other departments( finance and service). Even a few days after purchasing the vehicle, he took care of a few issues that popped up immediately with his team. My daughter is the happiest person on the planet and loves her first car. Thank you Adrian.

Fantastic service and dealership. I had a bad experience at a different dealership and had a hard time finding my maintenance package number to get service. Sarah Torres was wonderful, empathetic and attentive to my situation. She put the time in and was able to find my maintenance package, even my other dealership couldnt find. This is quality Customer Service that you just dont see anymore. Everyone else in the dealership was also genuinely nice and welcoming. The service technician even texted me a video of the Multi Point Inspection they completed - amazing and unexpected. So glad to have found them, I will never go anywhere else. THANK YOU, SARAH!

Jonathan Sosa was my sales guy and made the process easy. After I bought the VW Certified Pre-Owned car I realized there was an issue and I thought for sure I would be stuck paying to fix it since it was days after I had purchased the car.Im sure any other dealer would have pretty much said buyer beware but they fixed the issue and made things right. My wife totaled my 14 Jetta Sportwagen and in all of Texas Charles Maund was the only place that just happened to have the exact replacement car I was looking for. Finding any TDI Jetta Sportwagens is hard and finding this 14 with only 26K miles being close by at a great price was super lucky. The car was an exact clone of the one I had down to every single option.

This was a bad experience. I normally go to Hewlett VW but I got my last oil change with you location and Ive had a ongoing issues with the break noise causing issues with my parking sensors. This was confirmed at Hewlett and via the technical team at VW corporate. I shared this and the rest of my story with Jason the service advisor. In the end, Jason was unable to get this fixed as it would cost the dealer and they were not willing to cover. Jason tried but he was told he would have to pay out of his check if approved. This seems terrible from not only a customer standpoint but from their employee side. This was the worst service I have received at any VW dealer. I have owned 9 VWs in three different states and all the dealers were great. This is the first one that made you feel terrible. The response left me very dissatisfied. I even shared that Im ready to buy an ID.4 shortly, and Im also going to buy the recently announced ID.Buzz. Coming from a life long VW fan this makes me very sad. Ill be sure to share my story in more detail on all THE social platforms and include the VW accounts directly. I dont want anyone else to feel and be treated this way.

My 1st visit, I took my 2013 CC in for a headlight & full transmission service. They did their multipoint inspection and only flagged my rear brakes in the yellow @ 6mm. Depending on how I drive, that should have gotten me about 10k miles. Instead I got less than 5k before they started grinding. Now less than 10k miles after that, I took it in for a suspected water pump failure, and asked them to look at the car closer. Now my entire engine is suddenly leaking, i need a new timing belt, my turbo charger is going out, along with the suspected water pump. I decided to take the car to Luxury Auto nearby for a second opinion. All diagnoses were verified except the turbocharger. Thats actually a solenoid that costs a fraction of the $2700 VW was asking. The lack diagnosis and level of misdiagnosis here is incredible. My car will never see their garage again. Too expensive and unreliable.

So happy I ended up here to purchase my vehicle. Alexander was so patient, kind & made the process so smooth & stress free. Kenneth the finance manager was also very professional and helpful. Definitely recommend going here.

Jessica Sosa was extremely patient, helpful and knowledgeable! She went out of her way to help me address my concerns and find a car and plan that works best for me. Great communication and amazing customer service from start to finish.

Staff is always super friendly and helpful. Ill never take my car anywhere else.

Didnt really go into Volkswagen just to the parts department to pick up some order for a mechanic shop I work for. But the people at the parts department are nice and friendly. The parking space is pretty tight but theres always a parking spot opened.

Jessica was amazing and very patient. I didnt feel pressured to buy. She helped our family make a very difficult decision. We dont typically by new cars and we usually drive them until the wheels fall off or the engine stops. I highly recommend looking at the VW cars and ask for Jessica. You cant go wrong with either. Thank you Jessica!

TLDR: pushy, cold, inflexible, high pricesWe stopped by to look at a pre-owned 2019 vehicle. The salesperson we spoke with on the phone was cold and direct immediately asking for my license and proof of insurance without even a hello. We took it on a test drive unaccompanied because of Covid reasons. It was lovely and we were prepared to purchase it. We had done a lot of research before hand and knew the value and that this vehicle was priced a little high. When we got back to the office before I could sit down he pushed a paper at me telling me to write down my SSN and address for the title transfer without even giving me a chance to ask questions. We asked to see the Carfax first and any inspection checklist or other records they had for the vehicle. He handed us the Carfax and again pushed the same piece of paper at me to sign. We handt even agreed on a price. When I asked to see a breakdown of the price he said Its basically the price that was on the window and TTL. I had to ask two more times to see a breakdown before he printed one off for me and gave me actual numbers. When I countered with a reasonable offer he was somewhat rude about it and said I wouldnt find a better deal anywhere. I told him I had seen better deals from other dealerships around and he refused to come down in price. So I left. I will not be returning and will discourage anyone I know from working with the same salesperson.

In 2019 I bought a used Volkswagen Jetta TDI Sportwagen from here. Its got new tires and a new battery in it.This was a lie. I took it back to the dealership in 6 months for an oil change and the technician highlighted how bad the tires were. They put 2 year old tires on the car and the salesperson told me they were new. BUYER BEWARE!

Express Service available but took a while. Air intake riser to oil cap broke during oil change, needed follow up install. Sarah Torres is very diligent with customers!

My salesman was Alex Rojas. He was very professional and quick to respond to emails, texts, and phone calls. He was superb in all aspects (knowledge, courteous, professional, polite, attentive, etc.) I work in administration in the public sector myself and he is what every manager dreams of in an employee. We arrived to the dealership and Alex and the team had the car ready, full of gas, and clean. Test drove the car, went to financing (Derek)and I appreciated that there werent any of the typical hidden costs but he showed me all of the options without unnecessary pressure. We opted for gap insurance and the whole process was super efficient, organized, and pleasant. Next time we look for a vehicle we will definitely look at Charles Maund Volkswagen.

I actually had a great time buying my car here. Felt like family after just a few hours! Definitely would come again if I needed to get a new car! 💜Ask for Tony!

I had a very bad experience with this dealership. Inexperienced staff and managers that avoid their customers.

Avoiding this place like the plague after last service appointment on a 2-year old car, will go to other dealers in town

Henry Sarmiento is a great sales consultant; straightforward, no pressure. Reach him out if you are thinking about a new VW.

Charles Maund VW continues to keep my 17 Golf R in top shape through both maintenance and past repairs. I had my 50k mile maintenance done recently, along with having all 4 brake pads replaced, and I couldnt be happier with how the car drives now. Jenny Bruge (VW Service Advisor), in particular, has been absolutely amazing in always making sure that my car is taken care of 100% - this customer service has ensured that I will remain loyal to Charles Maund VW!

Always great deals. Just got a new VW Tiguan SE R-Line. What an awesome car!

I recently bought a Mazda 6, pre-owned from this dealer and had a really great experience! Adrian was an extremely genuine guy and even sat down and looked around on Auto Trader with me when I told him I wasn’t convinced that they had the best prices. In the end I was happy with the deal and happy I was able to work with him. Keep it up!

Came here to replace a tire on my Jetta and the service was outstanding.

Sold me a 2010 car. The tpms light came on immediately, needed an oil change, and has some body damage that I missed when purchasing (partially my fault). Kind of a bummer that they dont do their best to be forthright about what is wrong with a vehicle, now I have spent several trips to mechanics to figure out what is wrong, and the car wasnt particularly cheap for its year, and has a few other minor problems.Edit: I should also mention that the key that came with the car wasnt working properly and needed to be replaced as well. Overall I had to immediately spend a chunk of money (Id value it at at least ~$500 when you count all the time and effort spent, several back-and-forths to different repairmen, etc.) on a car that still has a tpms light on. So be careful!

My experience was wonderful. I scheduled an appointment online very easily. Upon arrival, they were all ready for my car and knew what was going on. They fixed the manufacturer issue very quickly. While waiting for it to be finished, I was able to work in their lounge area with free wifi, free drinks, and lots of space. I highly recommend Charles maund VW.

Tony and Kenneth set me up so nicely!! I came looking for a specific car and immediately Tony came to help and point me in the right direction. I bought the car 2 hours later! Friendly, honest salesmen who are willing to work with you - you wont find shady people here trying to sell you a 1 star car. 10/10 recommend.

I just bought a Volks Wagen Jetta from this dealership and my experience had been outstanding!! My sales representative, Jethrow Palacio made it extremely easily to finalize and buy the car. Excellent treatment by the dealership!!

Incompetent service department.

The service department at Charles Maund Volkswagen is exceptional! We purchased a new vehicle at another dealership and had an awful experience with their service department. The staff at Charles Maund were attentive, knowledgeable, reliable and friendly. We would rate the more than 5 stars if we had that option! We strongly encourage all VW owners to use Charles Maund VW Service Department! They are the best!

I have purchased 5 vehicles from Maund VW. The service department goes above and beyond taking care of my vehicle. Quality and trust are essential in today’s dealership market.

I would give them a zero if possible. They advertised three vehicles for $3k less than they intended to sell them for. I called ahead to confirm availability and pricing. Of course within 5 minutes of giving them my contact info they call me to tell me they have the vehicle and when would I like to come down to see it. I asked them to confirm the price and they quote me the higher price. I advised him of the price they have listed online and he verifies this. Of course he needed to check on it and get back to me. As expected, crickets all day. I call back and get the spiel about it being a web hosting error and the true price of the vehicle is in fact $3K higher. I asked if they intended to honor the posted price and they wont. As most consumers shop online prior to coming in, we rely on their posted data to be correct. Clearly, it was an error on their part and they simply choose to not accept responsibility. This is poor customer service.

This is my second experience in Volkswagen and this dealership is totally Liar.

Purchased a new 2017 qx50 with 30k miles.... staff worked with you fairly easy and what made me comfortable was that i didnt feel like i was being pressured to buy and purchased extra, also financed me with my own back 2.9% interest. easiest car buying experience ive had.

My issue with this dealership is with the service department. I took my car in about a 2 months ago for a broken sunglass holder, it took them literally an hour and a half to tell me that they have to special order the part. I waited an hour and a half to be told that! They never called me to let me know the part had come in. I figured with covid it may take longer than usual whatever. So, I finally called last week and was told the part had come in. I guess they failed to call me and let me know that. Fast forward to today, I go in at 7:30 AM for my appointment to get it installed. I ask how long it will take and was told I should be ready to go anywhere from 8:30 to 9. I thought that seemed a little long considering I was one of the first customers to arrive, but okay, so I said I would just wait for my car to get through. 9 rolls around no update. Not even a video of multi point inspection. By 9:50, Im getting super impatient because a sun glass holder should take no time to fix. I went and asked about my car and they said it should be ready. So I go and wait another 15 minutes, and they finally come to tell me my car is ready. Why did it take them that long? They didnt offer any explanation. They didnt ask if I wanted my car washed. No courtesy. If I didnt have warranty on my VW, I would never come back her. 0/5 stars for poor time management 2 times in a row and failing to let me know my part was in.

Top notch service here. Thanks for keeping quality first VW.

As of 8/2/2020, my car has been resolvedI came here on 7/27/2020 for a check engine light issue. On 8/1/2020, my check engine light is still on. Im currently working with Michelle Touma via email on resolving this issue and until then, I am not happy with the services provided by this VW dealership.

After a less than stellar experience at a southside VW dealership that shall remain nameless, I decided to make the trek across town and give Charles Maund a try when my Golf TDI went into limp mode a couple weeks ago. Wow, what a difference!First off, Im a pretty handy DIYer, and the fact that my current car has a warranty has been an adjustment unto itself. Ive always been skeptical of stealerships, and my previous Austin dealership experience didnt do much to unravel my prejudices in that regard. However, I can honestly say that I really enjoyed the service experience I had at CMVW. The thing that made the biggest difference; they listened and communicated as if people were their top priority.Before I dropped the car off for service, I had read the codes, cleared them, and waited to see what codes would return. When the car acted up again, I was able to share the code report with the service coordinator (Jenny Burge) via e-mail in advance. When I showed up for my appointment, Jenny did an excellent job of making me feel heard while still letting me know that, ultimately, theyd still have to do their thing even if I provided the up front info. No problem...kudos for acknowledging my input.In addition, when the technician (Mike) sent me the video of him walking around the car, he was YouTube-worthy in his delivery of information -- similar to Jenny, the way Mike reiterated my description of the problems and the behavior I was experiencing with the car, it proved that they had listened to me AND that internal communication at CMVW is working well.As with any service experience, they found some things that needed TLC in addition to what the car was originally in for, but they treated me with dignity when I opted out of taking care of those add-ons, and there was never any pressure or fear tactics applied to try to convince me otherwise -- something I very much appreciated.Long story not so short, the original problem was fixed the first time around, and Im back on the road with minimal costs. Ultimately, Charles Maund made me rethink what a dealership service experience is supposed to look like.

This place sucks. Rude, dismissive, cowardly and they didnt even offer me water. Go somewhere else!

Brandon was great help. Love this place.

I was going to buy a 2018 Passat using the 0% interest 60 month plan.  I informed them that I had an excellent credit score, which I could prove by showing them my score on multiple credit score sites.  After filling out the credit paperwork, they came to me and said that my credit score was 80 points lower than what it is.  I showed them my credit score on Credit Karma and Creditwise, and they said oh well thats your CONSUMER credit score.  To which i replied Im a consumer.  Im about to consume that car.  They said we just plug in the numbers, and this is what comes out.  Its an enhanced credit score.  They could not tell me what factors lowered my credit score by 80 points.  They told me that they could look into other interest rates I could get with the manipulated credit score.  I told them it was 0% or nothing.  So I walked away.  It had the feeling of a bait and switch.  There was no advance warning that my credit score was going to be different than my actual credit score.  They only thing I got out of my three hours  at the dealership was an 8 point hit on my (actual) credit score because of the hard inquiry they made on me.  I have now heard of this happening before at Charles Maund.  So beware of going in to Charles Maund to get a low interest rate because of your high credit score.  You might come out of there with nothing but a hit on your credit and no explanation as to why they took a chainsaw to your credit score.

Poor after sales service. Make sure you check all the items they say they do when inspecting a used car. Will not be back. Need to figure out how to support your customers especially during these times.

Overall a great dealership, went in for a routine oil change and left in a reasonable time and reasonable price; their mechanics diagnosed some things for me that Ill follow up and take care of later. Brant helped me and I appreciate his time and patience even amidst this crazy virus.

Very good service from Brant Palumbo and the team. As always.

Fair warning to those scheduling a service. I selected a service date on the website last week. During that it shows a section to select whether you’re staying at the dealership, getting a ride somewhere, or selecting a loaner car. Being a busy, working individual like most of us I selected to have a loaner vehicle.I arrive today, 9/29/2020, 15 minutes early for my 10:30am appointment to have my TDI Touareg serviced under warranty after CEL came on. Not so much to my surprise I’m told they don’t have a loaner car option and that it “needs to be taken off the website”.Not to worry. It seems most VW service departments no longer have loaner vehicles. From what I’ve read and who ive spoken to at VW corporate this is due to cutting costs. Well, with cutting cost you cut customer satisfaction. I’ve never encountered these issues with AMG products. I suppose you get what you pay for.

Had a great experience getting my car serviced here. They included a video showing the wear on my brakes and the old replaced parts which was a nice touch. My maintenance was covered through an extended warranty so cant speak to the pricing, but the customer service was great

Has great experience @ Charles Maund, ended up buying a car from them. My sales Rep. (William) was outstanding! No time wasting or BS... straight shooter

I purchased a used CPO car and the process could not have been easier or more enjoyable. The car ran strong and was in good shape, the price was right, the financing rate was right, but what really made this such a positive experience was working with Daniel Bobadilla. Really genuine and kind guy who is willing to go out of his way to help answer any questions you have, and if he doesnt have the answers he finds someone who does. Ive sworn by buying privately for as long as Ive been doing this sort of thing but I would not hesitate to recommend this place to a friend. Walk in and ask for Daniel or Jess and I dont think youre going to have a bad time.

Walked away with a car and what still feels like a good deal, two weeks later. Friendly, service conscious, not too pushy salespeople.

Service advisor was friendly and quickly assessed the situation and the work got done in a timely manner also.

Came in to see what they would offer for a trade in on my vehicle and cost on another car. They appraised my truck 3k under the lowest KBB trade in value on the market. I would shop around and find a more honest place.

Bought the extended CPO warranty and they told me it’s effective immediately. But when I came here for service they told me my warranty won’t go into effective for 30 days after the purchase.

I love that I can schedule the appointment online and drop the car off for maintenance. If they need to do repairs, they send link to a video to show me exactly whats wrong and text me with updates as they work on the repairs. Everyone has been extremely helpful.

Great dealership, competitive prices, nice selection and Ryan was very helpful.

Would definitely recommend buying a car here! Everyone was extremely helpful. Jonathan Sosa went above and beyond to make the process hassle-free.

If you’re looking for a used car, go to Jonathan Sosa. He is genuinely there to help you with your purchase and will not try to force you into a decision you don’t want to make. A breath of fresh air when many other sales people will be super pushy and make it seem like they only care about making the sale. Anyone looking for a VW, I’m directing them to Mr. Sosa and this dealership. They took care of my wife and I! Great team.

Its a dealership expect to pay dealer prices for service, but otherwise the staff is amazing and accommodating. I spend the extra money here because they get it done and take care of the customer.

Friendly and trustworthy. I like their extra bonus services, such as, topping off all my fliuds, video taping all work done, and courtesy calls. We moved to Florida but when we visit Austin, I make sure to do all my car work here.

The definition of Service with a Smile! Love these guys!

Go for my man Juan. Helped me make a great decision! Have been happy so far with the service department as well, although I expected VW to have done better job with inspection of a new car! Sad to see standards dropping.

When getting our car serviced for our basic oil change and check up, it usually runs smoothly. There is this one female associate I believe her name is Sally not too sure though but she’s awesome. Super friendly and super informative although I haven’t seen her lately. Recently though we went in to see about changing our tires as they are now worn out and we hit our 3 year mark. We drive down there just for them to tell us yeah one of tires does need to be changed but they can’t help us today due to their system being down. We understood so we asked if he can reach out to us to provide a quote. The male associate took our info down on a sticky note which we already sensed we were not going to hear from him. Sure enough he never reached out to us so we call instead and let me tell you they are horrible at providing service over the phone, we got transferred several times and I am not exaggerating. At one point we were on hold for so long we just hung up and decided to take our business elsewhere. We got a way better deal than what VW quoted us. Not satisfied with their service lately.

The car buying process was so easy. I really didnt think that was possible anywhere. Thanks to Jethrow Palacio!! He took care of us. He wasnt pushy. He listened to what we wanted and he made it happen.Kudos to the team at Charles Maund Volkswagen!! You guys were fantastic!!

The customer service here is great! Jenny, my consultant, was extremely kind and willing to help. However, I went in for a simple anti-freeze flush and did not get my car until FOUR days later. The wait was ridiculous and inconvenient. I ended up paying over $500 JUST for the handy work, apparently they charge $140/hr just for the mechanic work. The price is absolutely ludicrous. If you can, go somewhere else. You will definitely pay way less elsewhere.

I have been going here for years for parts and recently got a newer VW (not from them) and have been getting it serviced here. Very painless and in my opinion pretty fair on cost for maintenance for a dealer.Recently I couldnt start my car (2013 CC), it got me to work but not home. Got a jump and made a stop and again needed another jump. The car was acting very strange too, clock would spin non-stop, the hazards would come on randomly and I could not shut them off and the windows would come down.I pulled in to the dealership expecting to get the normal dealer run around since it was 5pm and I had no appointment. (Having a non-working car stuck at a dealer can be good or bad)The service adviser told me he had the same car and issue recently and it was just a battery. I was stunned, I figured they would want to keep the car and do a bunch of tests or something. I had signed the paper work and got my things and moved into the waiting room. When I looked out the window, I was shocked, they had the hood open and working on my car in minutes. About 10 minutes later, they let me know it was the battery and approved them to get me a new one.In under an hour with a dead car stuck on their lot with about 1 hour until closing and they got me in and out. I was shocked and impressed and will be going back for sure for my next service.

This is the absolute best dealership! I had the greatest experience and cannot say enough good things!Terry helped me find the perfect car and made the process so easy and painless! This was the very first car I leased on my own and Terry explained everything to me as many times as I needed. He even kept in constant contact with my dad the the whole time.If you are looking for a new VW I would 100% recommend going to Charles Maund and working with Terry! The greatest dealership!

I had a great service experience here recently. There was a difficult to diagnose issue on my car, but my service adviser Brant made sure to work with the Techs to figure out what the root cause was before having anything done on the car. Easy to work with and honest folks.

Flawless car buying experience. William Cole made the process of purchasing our new vehicle stress free. Low pressure sales, friendly approachable staff, and quick / organized finance department. We will definitely be purchasing our next vehicle at Charles Maund!

Absolutely terrible custom service from VW and this dealer. I arrived to check alignment and fix it. Instead of what I want to do they told me: 1. we dont make free checking alignment (which may be understandable) 2. we cant just simple check alignment because you have blind spot and I must pay +500$ for calibration a car after alignment check. In total alignment check should cost more than 700$. Really ?!? Never never go back...

My experience with Terry, a salesperson at Charles Maund, was amazing! As someone who takes a bit of time to make big decisions, he was super helpful, and informative; window-shopping was actually fun! He also kept in contact with me throughout the whole process, and, was able to get me in the car I desired for a great price. I wholeheartedly recommend Terry! Go See him!

They accommodate me every single time and are very clear about what is needed to fix and what is optional. Jason Gardner is exceptional in friendliness, thoroughness, and responsiveness. Go see these guys! They will serve you well!

Jenny Burge has been my service advisor for the last 2 years. She’s always done an exceptional job explaining costs and getting me taken care of reasonably. They have never tried selling me something I didn’t need and always advised me on things that needed to be replaced but wasn’t critical

I had my 20K services done at Charles Maund VW after having a horrendous experience at the Georgetown location. Michelle and the service team (Sam) were all friendly, professional, and had great service! Not once did I have to call to get an update. I will definitely continue to have my vehicle serviced here.

I got there at 8:30 with full lines and they said itd be an hour and a half to get an oil change. I told them I had something at 10 but i had to get my car fixed. They got me out at 9:15. They had good WiFi, cold water. They did a check up on my car and sent me a video noting everything in good or poor condition. Overall I was really happy with my experience.

Charles Maund VW has been my dealership for purchases and for maintenance ever since I arrived in Austin over 10 years ago. They have been courteous and kind, and they have been truly a joy to work with. Thank you for being amazing.

Daniel Bobadilla helped us find the right car with no hassle. Very knowledgable, answered all of our questions, and made every step of the process hassle-free. I highly recommend working with him to find your next car. Hes actually fun to work with, which is something I did not think I would say about shopping for a new car.

I had a great experience shopping for a used car at Charles Maund VW. Jonathan Sosa got me in and out with the best car for me at the best price. I love my new car! No hassle just great service and a great new ride.