The helped me with my recovered lost phone. The staff was so helpful and patient. My problem was resolved and I felt so happy. This is the place to go for great customer service!!

Ash is deaf-friendly and willing to help deaf customers by writing back& forth. Also good wise about whats we should use for the Internet recommend& honsets and the prices.Hes a nice guy and friendly. You will aint disappoint to work with him when your in needs. He will answer everything you ask for.

It was a great experience, despite a tough phone transfer from Verizon. Verizon made it a very long ordeal! Rachel with xfinity was great! She was a Rockstar. Give that girl a raise!

Went into the Auburn store this morning to return some equipment. Was met at the door by Tracy. He immediately started the return process. Never tried to sell me something that I didn’t want or need. I was in and out within 5 minutes. Great customer service!

Everytime Ive been in there Customer Service handles all my questions and take of me very Professionally. I am Disabled and theyre so kind and considerate. Thank you

Great help from the team my router went down on a Sunday and my wife had home to do they got me a new router and a tech on a few hours to get me back to having a happy wife.

The collection mall was a great experience with Mike. Very helpful. I wish I could call Loyalty service and get the same kind of help but they say one thing and do another. So back to see Mike and get the problem solved. At least I know one person who is willing to help the customer wish I could say it about the rest

Reena is the best, super attentive and helpful

Monte was very helpful. Helped us with problems we were having. Reset our cell phones so under stood how to operate and connect to our wifi. Thanks Monte.

OMG!👍😁👏 How I love this team! Came in with an older Samsung 8+ that the email, maps, internet and Google werent working at all. Caesar took me back immediately. No need to wait. He spent some time just trying to get things working. Then my cell phone angel savior Rachel walked past and asked what was going on. Caesar described it and she immediately said, I got it! And she did. 3 minutes later everything was working again!👏👏👏👏👏👏👏👏👏😁. Rachel thank you so very much for your assistance!😘 This is the store Im coming back to from now on!!!!!!!!!

Got right in and out trading a box. No problems with visiting the store

Love Xfinity! Very helpful. We needed an upgrade for our computer speed. In and out quickly and efficiently!!!

I moved to Xfinity from Verizon for the savings not the customer service. My husband passed away and they had no idea what to do. Took them an entire hour and still, nothing got done.....

Came to swap out equipment that wasnt working and the gentleman John who assisted me made everything very quick and easy

Quick and fast but no one helped fix my phone they said here is a number to call. And it was only a question about the features you think that they would know selling the product.

X-finity store by Outlet Collection in Auburn,WA is a much better place to visit nowbecause of a very friendly, patient andknowledgeable agent named Ceasar.He has the best customer service skills.God bless him always.

Zachary S was respectful and looked out for my financial well-being. Overall a good experience.

Switched to TMobile Internet!Ive been wanting to fire Comcast for years! (Crooks!)

Front desk was very friendly and helpfulThe person who helped me was impatient and rude. His name was Andrew

We needed internet for our new house. We scheduled our appt on line. They are sanitizing and social distancing in the store. Ash was great!! Got more than I expected for a good price and they are installing on Monday!

Long time to be waited on.

Chelsea was by far the worst Comcast Rep who provided NO information and honorable service.

The store was great experience. The tech department not so much

Hard to believe but they gave great service very timely super polite. When 180ﾟ the opposite of their phone service. Super mall Comcast was super

Apparently you have to pay for 2 months if you switch your services from one place to another

Been coming here for years. Very friendly with knowledgeable staff.

$89 for self install internet is too much.

Comcast sucks. But the employees are generally nice

Cesar is very good at customer service. He excided my exceptions, researching and solving hardware and software solutions for our network.

Employee at the door was friendly and polite but the wait time was longer than I was lead to believe. Try being honest about the wait time in the future. I had to leave before anyone could speak to me and wouldve known not to wait if they were honest.

If I could give xfinity a 0 I would. They put an unnecessary cap on their internet and are the only option in my area. Poor customer service.

Wow great people and very fast

Little busy, took awhile to get things taken care of

Phone was really acting up they replaced my SIM card work great and it was part of our services so we were not charged any $$. Phone is working great now.

Quick and friendly service

I love most of the customer service this store provides. I have had to come in twice in a week through now fault of theirs and my first experience was with Desiree. While she was relatively friendly it was like pulling teeth to get any information from her. I asked her what the difference between phones were, she said size, I said thats it?, she said yes pretty much (which was not accurate). I would rather someone be upfront about not knowing rather than misleading. The person who helped me today (I wish I could remember his name, the one with who talked about dogs with me) was so incredibly helpful. He was friendly and walked me through the process of the new phone and provided great customer service!

I spoke with Rachael who understood what I needed and resolve my problems quickly and was very efficiently! Thank you!!

Great good customer service solved problem with iPad

Super fast service by really nice people. Too bad the company has a local monopoly on true broadband internet.

Pretty good service; I never call in anymore, too many bad call experiences to ever try that again. Usually in and out within an hour. Staff are helpful enough at least the ones that know what they are doing but some need more training. Other than that an I am satisfied with the in store experience.

Izzy was helpful and patient. But Comcast keeps getting more expensive and we will leave them as soon as competition comes to Seattle. Dish didnt work for us in Maple Valley. Too many trees.

I have my own modem net gears nighthawk cm1150 all i need is wifi ,and there’s a promo included streaming modem I’ve been in the store yesterday until now I can’t set up and don’t know what’s the name of my wifi I’m really frustrating I can’t able to set til now any help ? To set and how ? I try already my best but can’t resolve my problems

Good and fast service.

Great customer service! 👍

Very pleasant experience.

This is a nice store open floor makes it welcoming. Way nicer than most Comcast stores that have the ticket system and wait forever. No wait here lots of employees and managers on hand. I lot this store compared to those small cramped ones that have plexyglass between them and you.

When you go to the store to better understand the contract/contracts and the young kid over talks you and rolls his eyes when youre trying to ask questions. It just makes you sick and cant wait to change service

Good service.

Nice and helpful

Can not talk to ANY LIVE PERSON. You make a lot of money so why cant you hire someone to help us?

I came here for an uograde on my modem. I love the new office. Much more family oriented. Kids can play games or watch a movie while you wait. Staff is friendly. I also love the display board that tells you where you are in the line and how many people are in front of you. The lady made my visit very quick and painless. Thx

Had great customer service when I went in which surprised me because well they arent known for it! Nice to see.

They just give me the run around .Im still not have cable☹

Took back my equipment in anticipation of a long distance move. They were fast and friendly and very helpful. They acknowledged me as soon as I entered the store.

I had problems with a phone I just bought there and they were clueless. I knew more than they did and left with no resolution. I got the distinct feeling they thought I was imagining things. I ended up fixing it myself at home. Id like to send them a bill for my time. VERY UNIMPRESSED!

Went in for a Billing issue. Mike, the rep., took care of it within 15 min..

Not impressed with service of Xfinity! Wanted to upgrade our WiFi was told take the old router to the store location and just exchange it for a new one... little did we know we were going to Xfinity DMV.... really 3 employees working with a lobby full of customers! Gosh all we wanted was an exchange... pay the $15 and have them mail your the equipment... not worth the wait and no sense of urgency from employees....

Very helpful

2 years ago this would have been 1 star. This shop has done a lot to get better at customer service. Wait times can still be a bit long, but overall they are trying to improve.

What is the point of making an appointment if they are going to make you stand outside in line and make your wait for an hour?

I prefer to have a live person help me, the rep in the store was unable to me. I was told to call the customer service phone number. Not a fan of impersonal service reps.

Prices keep going up

Its okay but there a monopoly and its really pricey. And when you live live in the woods the only option you have. Theyre just too expensive

Super rude and disrespectful employees here. So embarrassing to come here. Comcast should teach their employees how to be humble and respectful.

Poor customer service, the guys were so mot helpful told me to call customer service while I am standing talking to one.

I dont know if there is WORSE service out there. Just know that a flip of the coin is the luck you might have with these people. The in store help can be rude. It can be quick. Or it can be friendly and you can be there for ever waiting until you patience runs out. A simple receipt request can take 30 seconds with rude attitude towards you(which works for me in time) or as I experienced today.. over 30 minutes and still no receipt so I left. I think the staff should be cross trained, because there was 1 fella that greeted me (and 20 other people or so coming in) that was friendly, but could have helped 1/2 of us on our way out as he took our equipment and waited for the next person to arrive to greet. As for the phone service people.. dont get me started. Like Toni Zupan, when my contract is up, I am out of here.

When I went to the store to upgrade my cable box I was given a box, I was told, would not needed upgraded for sometime. When I had technical issues with the box, I was told by a technician that the box was in fact out of date, and to use an X1 box. The service was good, though the staff needs better training on its products, to say what is in fact the latest.I a recent move I had a cable DVR box. I was told by the staff it was not a DVR box, despite it being on at my previous address. All they did was swap it out for another DVR box. So despite getting taken care of promptly, the knowledge of staff is lacking from a technical standpoint.

Extremely rude workers and no managerial response. I even had my attendant murmuring under her breath at the frustration I had with not being able to turn on my phones, pay for my phones , and even being told I could not get the help I had received from another employee just a few days prior. Ill be changing my service

Great customer service however was given a refurbished cable box that was not fixed. Tired to exchange it today after work but for some reason the two locations I went to both closed at 4 instead of 7. Not happy but I know they will take care of me tomorrow.

Worst customer service EVER! Not a single person knows what they are talking about with this company. Anytime Ive ever had a question Im told something differnt by every single person I speak to. Its ridiculous. Once my contract is up Im done with Xfinity. Ill pay more for compitance any where else

I was able to get in without waiting, set up internet for my new place and get out in five minutes. It wasnt busy there at all because it was slow. But the people there were super friendly.

The staff are very polite and helpful they have couches where you can wait and a big TV for kids to watch while they wait for you in line. They have 2 machines that take payments as well, one takes cash, and the other credit cards. They have even given me directions to places nearby when I asked.

They where polite and knew what service I wanted. And didnt push me on getting what they wanted. They let me choose. Very happy well recommend staff.

I have been with Xfinity for 4 years and never missed a payment. They upped my bill to 61.00 for basic internet. They charge new customers 45 dollars. The customer service rep was rudeI cancelled and with another provider for 45 dollars for life.Also faster internet speed.Do not use ComcastI wish I could give negative stars.

Great and fast service... Got a new phone and was out in 20 minutes

Never much of a wait. You can make an appointment but I dont think you need to. I wish they were open a little later.Changing my review from five stars to two stars. I asked who use their restroom they said they didnt have one.Im a customer.!.!

I like the new store setup. IT is fast and easy compared to the old store.

Had to wait about 15 minutes but had good service.

A young man named Caesar assisted me with returning an auxiliary box that we dont need anymore. He also tried to help with how we could copy to a dvd or memory stick a show we recorded on the dvr. No way to do that so he showed me a way on his cellphone. Unfortunately, we have different brands of phones and ours wont do what his did. He found something on the net that might work (havent tried it yet). He went above and beyond, something you dont see very often in customer service.

I went here after work so I was a little dirty from working all day and I was riding a bike. I think the employees here judged because of that. After looking around for min I stood at the counter waiting for help for about 10 min obviously being ignored as no one wanted to make eye contact with me. I finally got the attention of one who I think was the manager to ask if maybe I was at the wrong counter for phones. He called me buddy and sounding irritated said someone would be right with me. Now Im irritated and running out of time so I left. Ive been with comcast for 20+ years for phone, internet, TV and now cell. I was there to pay off 2 phones on my account costing about $600 and to purchase 2 new note 9s, with tax about $2200. It was gonna be a cash transaction. Because of this and many other epic failures by Xfinity lately all my media money now goes to verizon.

Quick service. Great people.

I cut the cord and it was surprising easy. I hand them my gear and they gave me a receipt. No upsells or anything

It wasnt busy when I went so it was nice someone immediately helped me. But I did a lot of standing around and waiting, there wasnt a lot of feedback during my process of setting up my account and why it was taking sooo long.But the employee that helped was extremely nice and congratulated me about my new apartment

One of the employees did great . They were very helpful . It was the first time that I didnt have to get into a big old story what it happened . He just got it done and got my problem solved . So it was a great experience for me . So Im really satisfied .

So slow.. Try to pay my bill but the machine is broken all the time so then I spend more time in line.. Oh and dont forget to get a receipt for any equipment you return...seriously

Amanda was great! After a Comcast Salesman screwed us by misinforming us of the contract we signed, she helped us set it straight. Good people remain in this world, and at Comcast.

I have NEVER had luck with Xfinity on the phone. I dread calling them! My mom says on purge night, she is headed for their corporate office (LOL). One of my passwords is even comcastsucks! BUT, I have always gotten great service at the Auburn Xfinity store. I may have to wait a long time though, but at least I walk out happy and heard! There is a real human interfacing with me. Someone who is not trying to rush me or patronize me (like they do from their call center). So, at least I can go down there and get SOME kind of satisfaction. This store is truly their ONLY saving grace.

Went into Comcast today to return a faulty piece of equipment that Comcast sent me. Ive been paying for it for almost a year because I was told by someone on the phone That when i got around to it I could bring it back and they would credit my account. The customer service gal working was beyond rude. Ive never been treated like this as a paying customer! She told me she absolutely would not credit anything and I had to call customer service. Then basically excused me and walked away. I called customer service and after arguing over the phone with them for over an hour they credited my account. As soon as my agreement is up I am absolutely switching companies. I hate Comcast. Auburn location has by far the worst customer service.

Knowing I havent missed a payment according to their own records, they could not explain why my service was shut off every month before the bill was even due; and after informing them of the federal laws that protect me from them, the manager kicked me out of the store because of my having an official dispute open regarding that. They sent me to collections and I am now dealing with the attorney general to handle their robbing me. Horrible lady manager at this store. The only thing she could do for me was take a payment for services I havent even had! And she wouldnt admit there was something faulty about that even though we were both clearly looking at the computer screen that showed the payments I made. The guys at this store are very helpful. Just the one manager.

They were annoyed I wanted an explanation of my bill. Have a good day!

Quick and easy. However agent forgot to complete transaction which caused a delay in service!

On my way home from kent to auburn today noticed a stranded vehicle dead in the intersection. While other drivers were getting irritated but doing nothing, an xfinity tech puts on his hazards, making the vehicle visible, and got out to push the disabled vehicle. That is way above and beyond. I believe that their customers are in good hands.

Love this place everyone is always so helpful. Always a quick in and out for me

Purchased service via the phone, drove to the store to pick up the cable box. Got it home, unwrapped it, and it was filthy and smelled like stale Marlboros. Called to have this dealt with, and have had to explain the situation three times to three different representatives from three different departments. Still on hold....again......

Its like the DMV... anyway the only reason I go there is for the auto machine bill pay thing. However last time I went there both of those machines were broken/off line. So I walk over to the customer service desk and realize I have to take a number. Meanwhile one of the reps is going on forever like he is trying to sell a used car. Anyway I realize that I am going to be there forever just to pay the bill. Yes I know use the online but I cant because I have moved and its showing the old account. Comcast gotta love it.

Walked in to exchange cable box. Helpful and knowledge staff. 5 minute wait and left with discounted expanded hockey package.

Been ther too many times in past month. Sometimes lines move slow slow slow. I noticed most of the staff reacts/responds in the same manor as the customer they are dealing with. I dont know if that is good or bad but definitely entertaining.

Very fast service....

Really good customer service better than the store at tukwila, I recommend visit this store if you’re getting xfinity mobile 👏🏻👏🏻👏🏻

Outstanding staff and service. Offered additional support.