I never gave any Dealership 5 Stars except the day I came into Atlantic City to lease a new Cadillac, I was looking for XT4 they didnt have any so I was going to keep looking David and Sam listened to my needs helped me choose my new CT4! They where very professional and upfront with everything no pressure this is why we are now leasing another vehicle a new Buick Envision at the same dealership. Other dealers should take notice of how to treat customers Great Job!!!!!!

Just bought a new Cadillac from Manager Joe and salesman David. They were great. Highly recommend. They had just what we wanted!!

Anthony Perez is a superior salesmen who met and exceeded our high expectations. Sammy the Sales manager was able to make a clear cut transaction in a timely fashion. Kerbeck Cadillac had in stock the vehicle I requested in both colors I wanted to see with every amenity I was looking to include. No one could ask for more. Purchase was a pleasure, will refer family and friends without a doubt. Showroom is clean and well maintained.

I bought three new CTS Cadillacs for my wife from kerbeck and never asked for a loaner car. This time my wife asked me to buy a pre certified ATS she fell in love with. At one thousand miles the battery died. I called kerbeck and was told it was covered under warranty. When we picked her up they gave a $300.00 bill and I was told they made. Mistake? So much for pre certified. Than after that mess the CUE screen shattered this time I asked for a loaner car and told I was on the list when one became available they would call me.? After four weeks I called and asked why so long of a wait? They told me the cars go to cash customers first mine was a warranty repair. The dealerships new owner is Ciocca when this happened. Well it’s now two months still no call from Ciocca Cadillac!!! I called PineBelt Cadillac they told to stop by they ordered my new screen and said screen will be here in about a week. Service Dept will install when screen arrives. End of story! Goodbye kerbeck and Ciocca. Will buy fro PineBelt from now on.👍👍👍

Of I could give them 0 stars I would. Our Cadillac broke down, and they told us to do something with the key fob that messed it up more. They then told us to figure it out on our own....

This dealership is the Best! They are true car people that care and help. Their cars are always spotless and they treat everyone with respect. They set the bar high for a car buying or leasing experience!

This is my 4th vehicle leased through Kerbeck Cadillac in Atlantic City. Each time the process has been efficient. The sales team and the finance team are always well prepared and ready to complete the transaction.They all understand how busy folks are these days. The fact that I can turn in a vehicle and get in and out in under 2 hours with a new vehicle is a tribute to their commitment to the customer.

Very friendly. I brought in my 16 year old Escalade for an oil change. I was only there maybe 20 minutes, and it was done. I was amazed at the cost, as it was inexpensive. Great job guys!!!

I made my purchase from out of state. I let it be known I wanted the CT6-V that was advertised on their website. David Long, in less than an hour had me all set with my purchase. Additionally David quarterbacked delivery logistics to my front door. My CT6-V was delivered quicker than I expected. The team dynamics of Kerbeck Cadillac is amazing. I felt valued as a customer and respected as a person. I highly recommend Kerbeck Cadillac to anyone in the market for a new vehicle purchase. You will not be disappointed!

Bought a 2021 c8 from kerbeck ( Joe zillo )Found car was missing the front brake ducts.That come with all c8. Joe proceeded to give me 2 lame excuses. Or( car salesman talk ). So told him Id contact GM.basically he could care less. Poor service on 83000. Dollar c8. Ps have contacted GM AND SEEM TO.WORKING ON GETTING THIS RESOLVED.No Thanks to salesman.In mean time found a set on ebay that another c8 owner wasnt going to us. (So paid 200. So I would have for this weeks track day)JUST RIGHTING THIS TILL IM SATISFIED

Its a car dealer, so be careful! That said, this is my 3rd car from Kerbeck. First two sales were great. Third, not so great. I take my car there for service and the service department is great! I am always treated like their best customer and they are pleasant and respectful! I always know upfront what they are doing and what the cost is. If I cant afford to have something done that day, there is no pressure! I travel to go there for a reason, the service is wonderful!

Exceptional experience. My sales consultant, Nick Baxter, is first class.

Great service job well done

Seems like they have cleaned carefully and everyone is wearing masks. They are friendly and helpful. Ive used them as my dealer of choice for many years.

Brought my escalade in for a trans issue under warranty they said nothing wrong with it. I go to trade it in 5 months later now not under warranty. They give me a insulting low offer bc they said it has a trans issue. The truck is now out of warranty 2 months. All of this not once did a sales manger or service manger come talk to me. Bottom line weather its sales or service find another caddilac dealer.Forgot to mention they replaced a transfer case under warranty but I had to argue with them. The whining noise that was coming from it they claimed was normal. Disgrace

I’m on my 3rd car from them.. always nice and fixes any issues. Yes I like black.. lol

First time there! Will be a repeat customer! I worked with Randy the GM of Cadillac and his sales associate Nick. They were WONDERFUL, easy to work with on my new lease. Made the lease process super fast so I could go about the rest of my day and not be there for hours. The car was ready to drive off with when I arrived at the dealership. 30 mins later I was out. Loved the excellent customer service they provided to me and my family. They will definitely have my business again in the years to come.

I tried calling their service department 3 times this morning because they nailed me a recall notice. Transferred to a voicemail box that’s full so they can’t accept any messages or answer the service phone line. Horrible example of customer service. Cadillac should pull their dealership today and replace with owners who can appropriately manage a dealership. Shame on the Kerbeck family

Outstanding Facility and sales reps. Great Job.

Kerbeck cadillac provides the best setvice experience. I have owned BMWs, Mercedes, Audis and Jaguar but i have never been treated as well when my car needs attention. Thanks to all the staff at Kerbeck

Very helpful 👌

I made a terrible mistake by buying my Cadillac at Kerbeck. It is a mistake that I cannot do over. They should be thrilled you dont have a ZERO star.

Currently waiting 7+ hours for a car that was not done when we got here to purchase it. I am absolutely livid right now. Still here, actually!!!!!

Nice inventory of certified cars and they are willing to negotiate prices.

Best car buying experience that I have ever had. Highly recommend buying from Kerbeck.

Well educated staff, even on the new technology.

Patient and fair staff. I would definitely recommend this dealership to anyone that is looking for a new car.

Easy transaction! Our salesman, David Long, made sure we were completely satisfied with our purchase.

Kerbeck still maintains the utmost in professionalism and customer service. My keypad battery went out I stopped, immediately went to the parts department they replaced it right there in about 3 minutes and it cost $9. Amber was very helpful. James is on the ball, and always has good advice. Kerbeck is a five-star establishment.

The GM, Randy, is awesome! Thank You.

Jim greeted me promptly at the door. He showed genuine interest in my tire situation. When he wrote the work order he recognized a factory recall and added it to the work order after explaining the recall. Waiting area accommodation were very nice and other Kerbeck customers were nice and friendly in the waiting area!

Made apt got wrk done fast and in a hurry

Great people, helpful, courteous, all around pleasure to deal with.

Very good place to buy a 🚗.

Very quick and easy to drop off for service, only had to use a pen.

The sales and management team gave it their all in order to come to an agreeable and satisfying deal for me. I am thoroughly enjoying my new CT6! I appreciate it!!

Our service department experience on Saturday, September 29, 2018 was not a pleasant experience. An oil change and tire rotation took an hour and a half. The person taking in customers was rude and surly. And there were no wiper blades to fit my vehicle. On the way home, we discovered a flapping noise that my husband had to fix by putting a shield back in place. At the same time, we noticed that a protective shield that is typically under the engine on the bottom of the car was missing. When we asked them about it, we were told that they wrote it down. They wrote it down on their office copy and never even mentioned it to us. We have taken the car to no other service place and the dealership can say only that they are sorry and offered nothing further. We will not be back for either service or a car and will do what we can to be certain others do not. The dealership and service office and bathrooms are disgusting and need some cleaning and a little TLC. It looks like they just gave up.

LOVED their service department! Both my husband and I were greeted when we walked in. This was our first experience with the service department. Very kind service writers! Maybe the service department manager could have a little chat with the sales department. Keep up the good work service!!

Lou Chiccarello and Ray Osbourne were terrific in helping me through this process. I am very satisfied ! They were both very professional and personable and made me feel very much at ease. This is the 3rd vehicle in 15 yrs. purchased at this Dealership in Atlantic City. If I keep coming back......... They must be doing something right. Hats off to all for a GREAT job. Ill be back.

I can honestly say this is the place to buy your car from. I love the atmosphere I love the people here I love my salesman Scott Edwards and the finance manager and the other salesman even though theyre not your salesman they help you too it is such a beautiful place and they do their utmost to make sure you leave with a car thank you guys!Lillie loves Kerbeck!

Absolute pleasure to purchase or lease your next new Cadillac. Bruce, Harry and Ray were incredible! Wonderful experience getting my new Cadillac. I will absolutely let everyone know to head to Kerbeck Cadillac in Atlantic City for their next new Cadillac!

I am very pleased to announce that my Experience with Kerbeck has been Exceptional.You can buy your car from a Vending Machine,and maybe save $100,but you will never get the First Class Service and Attention that Kerbeck Provides. Ed in Sales, Gene in the Body Shop, the Service Desk, Ashley, Steve, the (2) Joshs in Parts, Bill the Mechanic whos been there for over30 years! You cant find this anywhere else.They all go above and beyond what it takes to make sure youre satisfied.Everyone is Well-Trained, Courteous, Professional, and Experienced.Because of these Professionals,I am giving Kerbeck the Highest Recommendation Ever,since joining as a Google Guide for 3 or 4 years now. So, If youre going to buy a car,or thinking about buying a car,my strongest recommendation is,GO TO KERBECK!I am not paid for this, this is all based on true facts, and my experiences, since I bought my car at Kerbeck 18 months ago.Thank-You Kerbeck! And I am,Gregory A. Rhoads Senior

The best car dealership in the country. If youre interested in buying a top notch car with excellent car personnel, go to F C Kerbeck in A.C. Ask for Scott Edwards and tell him Min. Kay Anderson sent you!

I didnt purchase a vehicle on this visit but I was treated with the upmost respect and hospitality as a valued customer. The gentleman I dealt with wasnt pushy and was knowledgeable about the vehicle I wanted to see and test drive. The type of service I received might persuade me to return my business.

Everyone I dealt with were very knowledgeable of their jobs, and they were professional. I am very pleased with the service I received. I thank you all. Be blessed.

Friendly staff! Nick was great to deal with.

My experience overall wasnt bad. I went for my free maintenance. I sat for about 2hours.There was a young lady who was very courteous and offered to get refreshments. My only issue is they say they did an oil change however, they didnt change my sticker in the window. ???

After being in the industry for decades, my tolerance is higher than most for challenges that could transpire. However, after purchasing a Cadillac from this establishment I can earnestly state that the experience has been awful.Vehicle was purchased 9/30, and to date 01/06 the vehicle paperwork has yet to be processed; second temporary tag extension. Follow up is non-existent, concern is absent and customer service is negligible at best.Other we-owes were discussed that have yet to be delivered and at this juncture never shall be seen; wrong keys/ remote provided at delivery.The overall tone and demeanor of Ray O. is contemptuous and warrants the typical used car salesman approach; something not expected in a Cadillac environment. After being a part of the Ray Catena team in NY and NJ for many years, it is unfortunate that my level of expectation must be higher than the norm since this was sub-par at best.My hope is just to get our vehicle registered and ensure that I never have business with this establishment ever.

Great service and great advisor

Every time including this time I feel very welcome as I come in the service writer acknowledges me by my name and is very pleasant. The service writer goes over what they are doing to my car and then I step into the customer waiting area, have a cup of coffee and work on my computer while I wait for my car.When I go to my car to leave it is always clean and well cared for.I will continue to be a Kurbeck customer and when the time comes to purchase another car it will be from Kurbeck of Atlantic City.thank you for all you do and for the professional way you have treated me.Jim Leap

Always a pleasure going to this dealership. Everyone is very friendly and knowledgable about the vehicles. They are up front about wait time for the service department and their pricing is very fair for services. I wont go to any other dealership for service.

AWFUL! Never have I been treated so poorly as a customer. Leased a brand new Cadillac from them in November and our air conditioner does not work. For a new car this should not be and they cant get us in for 2 WEEKS!!! A brand new car for what you pay for Cadillac should not have air condition problems and should not leave me waiting. AVOID!!

Oil changes are fast. Great staff.

Went to this Dealership long time Ago!!! Such an Incredible place, Hopefully get my next car there! Definitely check it out!

Great service.

Tried contacting service department twice transferred by operator to a cashier voicemail, never received an answer to my question. Not to pleased.

We have become a bit of a thorn in their side but they have bent over backwards to make us happy. Great costumer service .

Perfect experience...loaner car was ready upon my arrival...As they predicted, my car was washed and ready to go 3 hours later. Great service, quality people.

I received a call from a female at Kerbeck on 3/11/19 stating that I still had a complimentary oil change for my 2017 Buick lease. I called to schedule this complimentary service, which the person confirmed I still had available. I took a 2 hour lunch break, drove over 30 minutes, and when I get here, they tell me that I do not have any complimentary service available, so I ended up paying for the oil change! Horrible customer service. They should have honored the fact that someone (or 2 people) at their business messed up the free service. Or maybe this is how they get people in to use their car service center. Will be reconsidering Kerbeck in the future for my next lease.

Awesome buying experience. Professional staff. This is my 4th car from Kerbeck. They do first class business in first class way.

I went to pick-up my new corvette only to see low tire pressure warning. The salesmen had the change the whole tire assemble after finding a nail in it. Thanks for the first class service.

It was everything wanted and more. I REALLY got great service and everything i was entitled too. and i mean that

Great service personnel.We really like Dan!

Amoni was a pleasure to deal with. Extremely knowledgeable and did exactly what he said he would do in a timely manner. Highly recommend them!!

Great selection & knowledgable salesman

Darn, you cant give zero stars?These bums...we turned in our car after a 39 month lease. We put a grand total of 7500 miles on it. In fantastic shape.At the end of lease, the bum sales force doesnt call us to thank us, doesnt try for repeat or referral business. YouThis is basic sales and these people failed MISERABLY. The bad part? We are still in the market....but not from these hacks.

Went down to check out a brand new XT5. We were immediately greeted by Philip, very friendly, answered all questions and let us test drive the car. We were even offered food and refreshments! While we didnt end up purchasing here, it was an overall good experience.

Sales Manager low balled me on my trade, by insisting my car had to go to a wholesaler due to previous damage. Dont know why I believed his lies. Several weeks later and Kerbeck is now selling the car at their dealership. Dont fall for their dishonest sales tactics like I did.

Excellent service. Purchased a 2018 Cadillac XT5. Harry was easy and great to work with. Very easy process.

Love this place! Always the nicest Cadillacs!

I would like to take the time out to tell everyone how great and professional Harry and Charlie were during our 2 purchases from your dealership.I actually have made 2 great friends also.See you guys soon !John & LuAnn Puglisi

Good price for an oil change and you get to look at the dream cars

Service experience was great less than 30 min for oil change

Check in a bit lengthy...good service..and a good long wait

Friendly knowledgeable service. Im well taken care of when Im there

Outstanding service and accommodations. Polite and courteous staff, management, sales, and service.

Excellent salesman, Nick Baxter. Ray and Bruce great to deal with.

Excellent customer service, Michael was extremely understanding and helpful, I purchased a used Escalade and was in a very difficult situation, but with his patience things worked out, extremely happy. Thank you very much Mr. Kane

Took my car there for a recall. After leaving I realized my seat does not work I took it back and they told me I had to pay $300 before they even looked at it this place is SUCKS!!!

The manager Bruce Rosen was very easy to work with . Highly recommend

Run run run. If you shake any of their hands, then you better count your fingers

Just my regular maintenance, but I love Kerbeck and the Kerbeck staff👍

Walked past. Could see prices from sidewalk! Lets drive!

They will find a way to do the deal

They treat you as a valuable customer.

Im frustrated. Tomorrow will be my 3rd trip for the same probl

My recent experience with Kerbeck seems to be a nightmare, because it is still going on. I just purchased a much touted Pre-Certified 2015 SRX, from the moment we drove off the lot home we started experiencing display issues, which we were not aware of. The display has frozen or scrolls by itself; the radio does not turn off, cant change any stations; phone icon stays on. I called them and advised of this issue, they suggested that I bring it back for repairs or go to my local Cadillac dealership. Needless, to say there is a lot of issues with this car and I am not happy with the lack of customer follow up. Oh, I get a call from them to tell me that I need to take my car to get it registered; when the finance guy told me I would get my plates in the mail. I sent an email to the GM Mr. Boyer I have yet to hear from anyone that will resolve this matter. If they reach out to me and resolve this matter, I will update and change my review. Signed, they Took My Money and Ran!!!

Friendly staff and very quick!!

Always professional and polite!

I went to the dealer to have the compressor checked because it was defective. I had a flat tire and when I connected the compressor and tried to fill the tire with the sealant it leaked all over the place. It was checked and a replacement was ordered

I would not leave my car with this company they have no security cameras no alarm system and they have been robbed several times once twice in one week the thieves are taking customers cars and keys to customers cars they still refuse to do security to keep customers cars safe

Salesman couldnt help me, but talked someone else. They will see what they can do. Lots to choose from.

Nice to deal with ☆☆☆☆☆

Cadillac Service was quick and competent

Excellent Service and friendly service reps. Thanks

Staff was very professional and polite.

Dace Douglas got the deals

Bought Cadillac used from another dealer. Kerbeck Cadillac supplied a loaner vehicle as expected. They would not honor my warranty sold by Faulkner Cadillac.

Great Dealership with Fantastic and Knowledgeable Staff !

New nice CAD dos !