Nice store, Gloria treats us well. Nothing cheap in here $250 minimum!

Waiting in line wasn’t too fun but once we were in the staff were pleasant and helpful. My wife got what she wanted after looking at multiple bags. A woman in the store actually ended up buying the exact bag my wife came in the store with which I thought was neat. I will never understand shopping here, but happy wife, happy life.

Lengthy lines....and not helpful at all. Store is nice but I recommend you stay away. It seems like The associates are taught to be courteous but they are not helpful. Wont fix the problem or provide solutions. Now during the pandemic it takes forever

Not sure if it understaffed or just want you to wait in line. Ill order online thanks but no thanks.

Stefan is an amazing sales person. Personable great sense of humor and very thorough. He was able to get my online account straight and added my husband. He is super knowledgeable about the products.

I didnt feel very special for my $2000 purchase. It was a big deal to me, but they are shuffling people in and out with a long line waiting to get in. Therefore, nobody is really special there...The LV boutique in Saks at Phipps has a larger purse selection and much more personable service, shorter lines aswell. Oooh and Phipps feels a bit safer too.

I drove from out of town for a repair. I met with Daniel and was given the best service ever. He kept in contact with me until the problem was resolved. The store is glamorous with beautiful items but Daniel was a true gem! 😉

Are you serious? What is going on, Louis? You can’t find a competent enough manager for this location so you place an inexperienced, untrained, under-qualified amateur in place of one?Once upon a time, two sisters thought it would be nice to purchase their loving mother a bag (from the Tampa International mall), but it turned out to be a heaping mess of a decision, all thanks to this Lenox location.My poor mother was not provided with appropriate care in this specific store. She was there to make an exchange after first checking store policy with someone beforehand, then an associate named Alan began the process of the exchange from Lockme Shopper to an Artsy. An up-sale. PLUS, she wanted to PURCHASE a Graceful MM bag in addition to this exchange. Another sale for the store. Should be simple enough, but no.One look at the receipt with my sister’s name printed under client and everything spiraled out of control. Some poser named Kiana—the store manager—treated her like a thief when she was there to make a purchase. Not only that, but she accused my sister of having purchased our mother’s Lockme with a RETURN CREDIT. HA! HAHAHA! I will reiterate: Are you serious? This is how you treat your customers? I was standing right there when my sister made the Lockme purchase, Kiana. Were you there? That’s strange, I don’t remember you being there. So basically, you made some pretty wild, unfounded, and not to mention offensive, accusations here. What system did you look my sister up on? We don’t return our Louis… we never have.My mother just wanted to make an exchange for a nicer bag. How is this a crime? Perhaps you were just feeling lazy that day and didn’t want to trouble yourself with the lengthy process of a return. OOPS! Wait. Have I gone and made a false accusation or something?No worries though, Kiana. Tampa International has taken it upon themselves to fix your disgusting mistake.Dear Louis, your manager turned down the sale of 2 bags and 2 wallets. Great job hiring someone fantastically bad at their job. Oh, and when my mother asked for a business card, Kiana claimed they aren’t given any at this location and to write her name down on a piece of scrap paper. May I say GHETTO? Haven’t used this term since high school. How sad.Kiana, grow up.

The wallet I was searching for wasnt easy to find but Cindy was great and helpful. The wait is a little long if you dont have an appointment so try to plan ahead. Otherwise youll be waiting around with folks who dont clearly intend to make a purchase

Little bit busy stay a line in out side but its okay i purchase nice staff by confidence

Weve visited a few times over the years, and the staff is always extremely nice and helpful.Today my partner and I shopped with Aaron, and he upheld the LV service level. Aaron took his time with us, answered questions, held my high-demand bag, placed an alert for an out of stock shoe, etc. This was our first LV purchases, and well be back.

Walked up to the line and the associate pulled the stanchions right in our face. There were only 6 people in line with 2 hours left until closing. We shop all over the world. We are visting this weekend from Dallas. The associate did not care nor did he bother to look up our LV profile to ser how many items have been purchased. We have never experienced such terrible customer service at an LV store. Lenox mall is no where near the level of Paris , Dubai or Italy so they certaintly shouldnt be so stuffy!

Literally the worst store that I have ever purchased from in my life. Waited an hour in line just to buy a hat that I was told was in stock on the phone. When I arrive it’s out of stock, they say it will be delivered in 5-7 days. It never comes so I end up calling the store and can’t get ahold of them. Had to call corporate to help me out,corporate finally gets ahold of them and they say they sent it out again. Long story short it’s been 3 weeks now and they’re telling me my order was cancelled . Do yourself a favor and just go somewhere else

Had a excellent experience on my last visit. My client rep’s name was Amber; and she was amazing. Very friendly, great energy, and helped me pick out the perfect gift for my wife. If you’re visiting The Louis Vuitton store in Atlanta(Lennox Mall) ask for Amber.

Let me just start off by saying that I received some of the best customer service at the Lenox Square location. I originally stopped at the Phipps Plaza LV directly across the street from Lenox. While there, I waited in line for about an hour and a half. Let’s just say I was very displeased with the service I received from the client advisor. After leaving empty handed, I tried my luck at the Lenox Square location. Robb went above and beyond for me. He made my mom and I feel very welcomed. I had only intended to purchase the Graceful MM, but I ended up purchasing a matching wallet thanks to Robb’s friendly assistance and knowledge about the products. He really set a positive tone for my entire shopping experience. I will definitely return to this location for future purchases.

Big mistake. Huge! very disappointed with costumer service. My husband get me pair of boots online for my birthday. I was so excited! They happen to be a little too big. I brought it the store, all excited that I will have my boots just perfect. What else would you except from LV ... Sales person called fo a manager. Women came and from a get go start to talk to me in a ver cold demanding way. Keep saying its not salable because bottom has a needle point spots. I explained over and over again that I never wore them. I want to exchange them for a smaller size. Well... by the end of it I feel so small... I asked what solution would be. She basically told me to leave. Im in shock. Doesnt matter if you first time experiencing LV or return client, nobody should EVER feel like that... I would except from LV to focus on their choice of employees. I will NEVER pay a dime to LV. I left the store holding up on my tears. On my birthday

Finally I got my fragance.Manager on duty was so helpful

Bought a wallet and the first thing I asked before purchasing the wallet was if the one that was being shown to me was display and they said no, it seems like they sell returned merch first. The wallet after proper inspection looks used. I bought a wallet online and it was crisp when I got it in addition to the blue transparent protectors on zippers but this one did not have it. I’ll be returning it but from now on I’d prefer to wait for my online orders.

They don’t communicate well with customers.... called 5 times over 5 days and each time I was told I would get a call back and never ever did... Also, Jasmine in repairs could use a lesson in customer service. Other than that, I have had 2 great SA

Great Store... Needs to come up with another way other than standing in line for 45 minutes to an hour to get inside the damn place... Sometimes I just want to pop in, spend my money and go to the next store. The appointment process is at least 2 to 3 weeks out which is ridiculously rude. Might as well book a flight to Paris!🤷🏽‍♀️

Its Louus Vatton. Haha. The staff was helpful. Thay made my purchase easy.

Helen was the best!! My first time buying something LV so it’s a bit of a spend for me, but she was extremely nice and helpful!! Really happy with my purchase ~

Lucas is absolutely amazing! I have had some great customer service in the past, but he has exceeded all expectations. Full disclosure, I do not like shopping or designer bags (designer anything, really, for that matter)--my wife does. I dread it. Lucas has made every experience incredibly positive. He is friendly without being fake, responsive, and genuinely wants to make his clients happy. I am very grateful for his help!

Mr. Timafei is AMAZING! This was my first purchase and he took him time and showed my plenty of options. Very friendly and treated me with class and respect. Unlike the Louis store at Saks where they were rude and had no eye contact. He is my permanent client advisor when I return for future business. Thanks again Mr. Timafei for EVERYTHING!!! 😉

I made a after Christmas return and was extremely pleased with the highest level of customer service offered to me during my exchange. Very nice people willing to go the extra mile to locate the exact bag I was looking for, thank you so much!

Excellent service, Amazing stuff!!!

Awful experience with absolutely no customer service. Apparently, once you buy an item, you are no longer a valued customer. Return process was a nightmare - cannot reach your client advisor nor your local store. I was routed to the national “customer service” center and after ONLY 30 minutes on hold I reached a representative who neither wanted to help me nor could help me. I would say the same for the store.Both the phone representative and the store took what was an opportunity at an exchange and handle it so poorly that it became a return.I am currently in line (40 minutes so far) to return my purchase and to never return again.I am glad they have so much business because they no longer have mine.

My husband gave me my 1st LV for Christmas but it wasnt the one I wanted so we took it in to exchange it for a different one without any issue. They mixed up our bag with another customers so we had to come back and fix that but they were super nice about it and even gave us some extra for our time. Id love to get another bag here one day.

I had the greatest shopping experience here! Lucas made the process fun, and he was super patient and willing to show anything we asked to see. I had to go back to get more items, and he made the second trip just as easy! I highly recommend him as your sales advisor! You will not be dissatisfied!

LV craftsmanship is very poor quality. I’ve owned my LV for 4 years. My LV was not an everyday purse. I’m surprised to see the leather cracking around the top of the purse. The lining tears easily. In 2020 there was no away to reach customer service for repairs. After finally reaching customer service after a year. I was informed that my lining could be repaired for $240 US dollars and the cracked leather or whatever the material is couldn’t be repaired. I’m disappointed with the quality of the product and the service. There are other designers with better quality than LV. I was looking forward to a smaller purse with LV however after this experience I can’t make another purchase here with a sound mind. Don’t shop LV!!

Cant put together that a visa card is a visa card, despite what it says on it. It said Crypto.com on a visa card and they became frightened because of the word crypto. The dieing generation is not going away with grace. Its embarrassing for them. New things scare the old folks. Maybe just write a check if you want to buy from them. Honestly, there are better designers these days and this brand is just around for the same reason some people use dial-up internet.

I bought sneakers on the last Saturday of April, there was no dust bag that came with it. The store associate who assisted me, told me the dust bag will be shipping within a week. I havent seen any and we are in mid June. Im not even sure why I left the store without it.

Waited in line for over an hour but it was definitely worth it! our guide was very helpful and patient but i didn’t get a receipt with my purchase

Weve been protecting Corona quarantine.

It take long by over 2 hours on line and people run in and not pay attention and it poor service

I had a horrifying experience at this store. Id only purchased from the Phipps Plaza store before, where they treated me with kindness and were very helpful, so I had no idea when I walked in what I was in for.My husband purchased over $10,000+ in items (just at this store) AT ONE TIME for my birthday at this store, I was not with him. Because they did not have one of his selections, a wallet, in stock at the store at that time, I had to go back at a later date to pick it up. He was told that all I needed was the email confirmation/receipt and my license and they would make a note on his account (and he even gave me the business card of his rep) so that I could pick it up. Unfortunately, the day I went in, that is not what happened.They treated me as if I were attempting to steal and Im pretty sure I was being judged by my physical appearance – I dont look like their average client. Not that it should matter, but I was polite and did everything they asked, even gave them the backstory and they Could not give me the wallet I asked to speak with the manager, he was busy and would not be able to speak with me. Embarrassed, I called my husband, he called LV CS, she asked me a few questions and was also surprised at how they were treating me. She then asked me to give the phone to a sales person. The current person who was attending me said, Im not taking your phone and Im not talking to anyone as I tried to hand her the phone. I was horrified, standing in the middle of the store. Eventually after the LV rep on the phone asked me for her name, she THEN took the phone, a minute conversation later, and my wallet was in my hand. I was shocked.Something beautiful for my husband and I is now a terrible memory. I learned a very important lesson and will never step foot in that store again. I also question exactly why I would even buy from a brand with that culture to begin with, but thats a story for another day.

The associates will judge by looks and assumptions with thinking that you cant pay for their merchandise.

Damani is awesome! She was very helpful with my purchase.

Excellent customer service! We had Helen and what a gem she is. Beautiful inside and out. Outstanding personality and was so patient with us! Thank you Helen!

Very professional and courteous from the line to the greeting at the door.The concierge was very patient while I decided a gift for my wife.

Minus the wait I experienced, Alicia provided a great experience with genuine friendly customer service!

I needed to exchange a bag. Once they found my name in the system it was all love. No problems. Whatever I asked for Sébastien proved. He was very professional. Thank you.

The shop has had my bags for repairs since 18 June 2020. I call and call, sit on hold. No one has ever gotten back to me. I have emailed, DMd ANYTHING possible to get a hold of the store and locate my bags. One is VERY important. A (now) Vintage gift from my now deceased father and one of the first backpack available for retail boutique purchase created by LV. The bag has been around the world with me, through deployment and deployment. It means the world to me. I was VERY clear in the letter I sent with the bags HOW important it is. I have no invoice number for the repair, just the mailing label that the Lenox Square boutique sent me. I HAVE NO IDEA WHAT ELSE TO DO!!!! I WANT MY ITEMS BACK!!!!!

I’m extremely disappointed because Lenox mall Louis Vuitton customer services was very disappointed because I wanted the shoe for my daughter birthday. (So unprofessional)shoe size 39 Louis Vuitton warehouse send me a 41 size) So I ordered the boots online at the store thinking I would get the shoe and it would fit perfectly, because I tried it on in the store.once I received my shoe at my house days later,it was the wrong size, call the Lenox Louis Vuitton store 2 times a day no one answering phone. Louis Vuitton store not answering the phone transfer all call to customer service and customer service telling me that I would have to make a 3 hours trip to Atlanta Ga trying to receive the shipping information because my package never came with one it took them six days to get a shipping label.

Great customer service

Buying my wife a high end purse was something I kinda dreaded lol. However, the staff at LV in Lenox Square made the experience enjoyable... even though I had to part with a considerable amount of money. The smile on my wife’s face made it all worth it!

I know everyone know what’s aloud Vuitton. I will give it 5 stars only because of Mr. Anthony the employee their and Mr Rashtin the manager. If you want to be treated well and to be very satisfied please make sure to go to them to assist you I’m guaranteeing your satisfactions.

Huge store with lots of selections plus very kind staffs.

Very nice staff i looked at a Monogram boyhood puffer vest and it was wonderful they even let me try it on will definitely be coming back to shop some more!

Alisha was great

On October 20th my friend took me to this location to purchase a wallet for my birthday, Khoe was our advisor who help us at the time. We paid for it and had them send it off so we can get my initials imprinted on it and were told it will take a week or 2 to arrive. 3 weeks later after not receiving any information about the merchandise, we reached out to them only to find out they could not be located the wallet. Unfortunately, we were on vacation so going to the store is not an option. Here it is December and I still have not received my wallet or any updates pertaining to it. I would not recommend this store especially if they have to send off the merchandise out. At this point are planning on driving 8 hours for a day in order to get this situation resolved. Never expected this from LV.

Service is fantastic. Thank you Aussie, the wifey loves the bags. Came in for 1bag and left with 2.

I purchased an item through an SA and it never arrived, called a few times found out it got shipped back to the warehouse because she put the wrong zipcode. ordered it on May 11 and til today still no refund and i call every week and being told the same thing over and over ill get a call back within 48-72 hours and still nothing. so disappointed

When visiting Louis Vuitton they treat great. Champagne anyone! Yes, please! We went to Paris and purchased our bags. My daughter had put the lock on her purse and misplaced her key. I called Louis Vuitton store and they had a master key and welcomed us to come when it was convenient for us. We actually found the key in her Ugg boot. Love this store!

The first time I came in I checked out a few price tags out of curiosity. The closest item was an ugly bathrobe that looked like it came from K-Mart. It was $2,200. I checked some other items, and while they werent as ugly, they were just as expensive, and looked no better than what I routinely find for a tenth of the price. Now when I see someone with a Louis Vuitton bag, I think, this person has more money than brains or style.

Great Atmosphere and Much Thanks to Ms Kenycia Byrd for her Extraordinary Customer Service

I have purchased from this store several times. In addition, I have had a vintage piece repaired without a problem. The sales associate on our last visit was a delight and we also thank you for the champagne as well. While we shared it with two nearby customers, I’m sure it was divine as we don’t drink. Still, your efforts did not go in vain. I have also used the online store with great success. Please keep up the stellar service.

UPDATE:Went in yesterday. Stood in line waiting to go in, not too long again. Was assisted by Claude. He has helped me many times prior and I can say this man is LV’s best. I have been through a few sales associates after my main guy left and currently he’s the man I go to. Professional, knowledgeable about the brand and courteous. He never pressures me into buying but always brings out products in the store that is similar to my needs if item is not available. If I show no interest, and tells him he’s ok with it and smiles under his mask! Lol. You won’t be disappointed! Thank you again, Claude!PREVIOUS VISIT: Shopping during Covid. This location is where I go to in person to make purchases. Location, service and the large selection. Decided to go and see if any of my items on my wishlist was available since online has been unavailable for some time. Since beginning of Covid I have made purchases online.Arrived around lunch time on Saturday and there was a line. Stood in line for a minute. Staff came out greeted me and asked for my name to put on their list to go in. She then proceed asking what items I was there for, I provided. Waited about a good 15 mins and was our turn. Staff informed need to sanitize hand when entering. As soon as we did so, we were greeted by the sale associate. I informed her what I was looking for. She showed some of the pieces on my wishlist that was available. I normally inspect all the pieces prior to checkout. Sometimes you will be handed the defected ones or ones that looks like it has been brought back after someone purchase. Been a customer of LV long enough to know different craftsmanships on all pieces. No matter what countries the pieces are made although it should be flawless.I made the purchase and while the sale associates took the items for boxing up, I was able to walk around with my husband and looked at other items w/o the sales associate under my nose. Great experience during pandemic times! Plus she was helpful and knowledgeable about LV products. Did not feel rushed at all. Well done LV!

It took me TWO hours in queue for just the exchange

Excellent - AMAZING BRAND

Has to be the worst and most inefficient store on the planet,

Amber, my personal store assistant, was amazing!!!! She was kind, considerate, and professional. I would definitely request her for my next visit.

Shout out to Gloria at LV inside Lenox Square. So far, she is the most patient and attentive SA that I have worked with.

I had a wonderful experience at Louis Vuitton in Lenox the customer service was wonderful and I will be back soon...

For Our Apostle Birthday you could tell he likes Louis VuittonThis is just one of the million of outfits , and I’m sure he wants more.... such an giver in all area to God first and foremost, Family and Church. God Blessing to all!

Very nice got a great bag for my wife for her birthday.

Long line and the store have no inventory

My husband was there to pick up a repair and the lady immediately asked for his identification. And she took the i.d. back in the back with her. After about 5 minutes she returned and said she would then check on the repair. My husband was the only one that was asked for identification. I felt it was because he was black. Will never return to this store or purchase any product Louis Vuitton.

Always a pleasure! Lots of new staff. The light skinned lady who helped me didnt seem to know much about the new product I wanted. When it comes to thousands being spent on one purchase, Id like to know all about it. So, Ill go back when Cindy, Marvin, or other familiar faces are there.

Excellent experience, see for yourself.

I like them because they know their products and they are honest with you as to how the Product or the item look on you.

Long wait. 1 hour 25 minutes.

Love this store! How can you go wrong with such prestigious brand!? Everytime I visit, Im treated like absolute royalty. The entire staff is extremely helpful but I strongly recommend you go see Jasmine! Shes helped me and my wife on several occasions. Sweet, professional, low pressure and extremely knowledgeable. Shell take the very best care of you! Tell her Stephen sent you.

I absolutely LOVE Claude. He is phenomenal and knows the ins and outs of Louis Vuitton merchandise. He’s very attentive and personable. I look for him whenever I visit the Atlanta store at Lenox. Claude knows his stuff and Louis Vuitton is lucky to have him.❤️ Jeremy H

This is a pleasant and helpful Louis Vuitton store. I have been here on several occasions and the staff has been very good to work with. They have a good selection of Louis Vuitton items and generally get many of the newer releases. They are also helpful if you choose to place a phone order. I have never had trouble getting polite service in this store.

I bought a purse 4 years ago. My purse started to melt. They told me that I can get anything else for the same price.

Went last night at about 8:30 and bought the bag I have been wanting for so so long and I finally got it. The lady was super sweet and let me look at the detail of the bag and try it on. Always will absolutely LOVEEEEE Louis Vuitton. ❤️

Natalie and Heather are the best! 😊

I live roughly 3 hours from this location and choose to drive here even though there is a Louis Vuitton store inside of Saks where I live. The selection is understandably much better in the Lenox location, but the primary reason I travel to shop here is the quality of service. Forgive me for forgetting his name, but the gentleman who is the store manager is absolutely wonderful. He is courteous, knowledgeable, and makes sure each client receives the highest quality of service possible. I find it hard to believe that the reviewers stating they were treated poorly because of the way they were dressed is true. On my last visit, I was dressed very casually and was returning a bag I had purchased in Paris (a store managers nightmare, a return!) and I could not have been treated more graciously. Both the sales associate and the store manager were patient while I decided on another bag, and because of their help I ended up spending even more money than I had intended. Shopping at this LV location is an experience that is worth traveling for.

Its okay

Buy a lot of money but it is broken.they dont do anything

Great experience!! They had what I wanted

Great service as always.

Just fell in love

I visited the Lenox Square mall store about 3 months ago to have glazing issues on my Speedy 40 handles (date code 10/18). After waiting around for 20 minutes for my bag to be photographed and sent to LV corporate, I was told that I would be contacted within 2 days. No one ever contacted me! This issue is clearly a defect with the glazing on the handles and the SAs at Lenox Square don’t give two **its about this issue 😡

Not enough staff and too long of await.

Gloria took great care of my wife!

The customer service was amazing and superior to the Phipps plaza location. Great Work!

Great customer service 👏 👌

Thanks Max!🤗

The fashion consultant is really nice and helpful. Love the designs. :)

Just walked through. Not a place I would buy anything. Not my style, but for those who like over the top off the rack couture. It is a one of a kind shopping experience.

Ofcourse Fabulous 😉

This is the one thing I do not like about high end stores. They have a tendency of judging a book by its cover. Everyone looked at me like I was poor because I was dressed down meanwhile I own quite a few pieces. They need to treat every customer as if they can afford any item in that store even if the customer cannot because you never know who you are dealing with. Just how I feel.

Nice and spacious but seemed to be more customers than employees. Customer service was non-existent. So sad 😣

We waited 50 minutes after purchase for my wife’s bag to be “gift wrapped.” After 20 minutes with a 4 week old baby I advise my wife I’d wait and let her leave to feed the baby. Embarrassing customer service to say the least. After 50 minutes of “gift wrapping,” they offered to mail a gift as compensation, don’t worry we never received the gift. Horrible service. Almost an hour for a bag to be handed to us?! What a joke

Top-notch service from the time I entered the store until they gave me my purchases. The Client Associates are warm and welcoming and addressed my issues with an exchange that another store brushed off. All of the associates are great, but Jordon White was fantastic!

My mother went in to purchase a bag for me for my college graduation. After talking with someone, the woman who helped her assured her that she put in the order and that the bag would be delivered in the next 3 days (in time for my ceremony). Unfortunately, the woman never placed the order and my mother had to call a different store to get the same bag in on time. However, after hearing that the order was never placed, a staff member reordered the same bag. When we went to return the duplicate/second bag, (on Mother’s day) we had an unpleasant experience with the staff. We had the bag, unopened and with the receipt and card used to purchase it.After asking for assistance with returning the bag, three women passed my mom off to another staff member.My mother and I were dressed semi casually and it felt as though no one wanted to approach us due to what we looked like. We waited at least 20 minutes before getting real help (when at least 4 staff members were waiting by the front door of the store for customers) and very little word was said to us in the process. Extremely disappointed.

When paying 1000+ for a bag you would expect better customer service. Note Louis Vuitton does not stand behind their bags. Its up that particular client advisor. I had my never full for 2 years and was told that the damages was regular wear damages (it was not replaced). I have a coworker that had her bag for 5 year and damages appeared far worse than mine and it was replaced. She stated that if you look like your going to spend more money they will replace it with no problem. 2 months prior to me inquiring about this particular bag I purchased a Speedy 35.I noticed with the handels where pealing now unable to claim normal wear and tear on a 2 month old purchased purse they agreed to fix the handels. The client advisor and myself inspected the bag and it was no other marks. I picked up my bag today and a total different client advisor tried to return my bag with marks on it that was not on it when I sent it off for repair. She then went on to say after not being able to successfully remove one that it was there when I left it. When thinking of purchasing a purse choose a designer that stand behind there bags. Louis Vuitton does not. No matter how frequent you choose to purchase you should be treated the same. Less expensive designers last longer, but will still stand behind their merchandise.

I am currently out of the country on a business trip and I tried to call the store directly and speak with a salesman from a previous visit. The number listed is a corporate call center that will not transfer my call to the local store in order to speak the salesman we used with on a previous purchase. The call center is only authorized to send the store an email that may take 48 hours for a response. This is an unacceptable resolution from a corporate call center for the purchase of a handbag from the salesman of our choice.