I am a very selective and thorough individual, especially when communicating. I purchased finials to fit my Bed, Bath, & Beyond curtain rods, and shared the fact with the sales associate, Elle before the transaction. I have been a customer of Lewis & Sheron since the company was located in close proximity to Atlantic Station. Unfortunately for me, Elle is a novice employee who took a very long time to order the finials; however, she NEVER mentioned that the finials would not fit my Bed, Bath & Beyond curtain rods. She is not knowledgeable! Theres no shame that I shop at Bed, Bath, & Beyond. In a calm manner, I called Lewis & Sheron looking for a solution to my problem. He took my name and number, then promised a call; He also shared that they dont want me to be stuck. No one called before the holidays or afterwards. Id driven up twice before, and no one was present. I traveled back to the store and spoke with David as his name was given during my call. David took my curtain rod and began to attempt to attach 1 of 3 finials. He said the finials would fit. I attentively watched for several minutes as he said that he needed his tool which he left at home. I informed him that Allen wrench was in the bag, but I never found a screw. After a while, he said that the finials wont fit and they have a no refund policy. Well, In a calm manner I shared that I didnt want any money back, Id accept a full credit and buy fabric, because Id chosen the fabric in the store and I would need about $800+ of it. David became dysregulated and told me that I needed to accept responsibility for this issue, and he repeated it. I shared with him that if Id been informed by his associate that their finials would not fit my Bed, Bath, & Beyond curtain rods, I never would have wasted my time, and money; I dont have hundreds of dollars to waste. I told him that I cant do anything with the finials. I shared the size of my curtain rod, and he pulled out a measuring tape to measure it. I shared how much my rod cost, and he told me that the rod didnt cost that much. Please look on the Bed, Bath, * Beyond website for 88 to 144 inch curtain rod cost. Again, I am not ashamed for shopping at Bed, Bath, & Beyond or West Elm. David walked off to the circular desk, came back, and told me that Elle said that she told me that the finials wouldnt fit and, again I need to take responsibility. I didnt have my rod with me when I purchased the finials, and Elle never took the finials off of the display wall for me to see the inside. Davids statements were accommodated by negative facial expressions and body movements. He was talking to me in a condescending manner. I asked to talk to someone over him, and he informed me that there is no one above him, he is the executive decision maker for the company. I asked for the owners business contact information, and with negative gestures, he said that it wouldnt help, he makes all the decisions. David released my curtain rod on the seating and it fell to the floor. He turned and walked off. David didnt turn around to pick up the rod off of the cement floor as it made loud noises, and neither did he apologize for it falling to the floor. I was totally disrespected. I felt as though I was starring in the movie, The Help. Elle lied, and wouldnt look at me or speak. I shared with David before I left the store that I would share my experience online. January 6th was not only awful because domestic terrorists vandalized the capitol, it also was a day that I will remember forever in Lewis & Sheron. My elders would say that you can always learn a persons true character in how s/he handles a problem. His worker omitted information to make a sale. The climate needs to change, as no one speaks upon entrance. Rigidness is never good for business! Maybe how David handled the situation is the culture of the company for certain people. Safety is important!!