GHETTO!! I called 3 times the first two times the lady answered and hung up immediately. The third time she answered “HELLO!” I took a minute to checked the number cause because I was already hung up on twice maybe it was me calling the wrong number nopeee after my pause she then said “Rack Room can I help you?” 😩 just never mind I’ll go to another location.

-I always come here to shop for my little one && I. The staff are always friendly && willing too help. Also the store is always clean && not too many people in the store.

Amazing customer service from the entire staff, I had a bad experience with the Rack Room online store, but this location has made me very happy I gave Rack Room a second chance.

Store was clean and products were as well. Service is bad. Purchased some Crocs, lady said they were $60 due to it being a Mens shoe but it was on display for $45, plus all Crocs are unisex.Went back and forth, showed her the Rack Room Shoes website with the $45 price and she ignored that as well. She called a manager over and the manager took a long time.She finally confirmed it on the store website on her phone as she refused to look at mine. Waste of 25 minutes dealing with these people.What ever happened to keeping a customer happy or providing service? Clearly they dont care about you. Might as well just order on eBay or something next time.

Ive been there twice and the customer service was exceptional. They greeted me at the door and made me and my son feel comfortable. It was a great selection of shoes and the place was super clean and organized. I want to thank Beverly who helped us with a smile. Keep up the great work!♥️👍🖐Ill definitely tell my friends to go there and shop.

Drove a long way only to find out they closed early at 7. Was looking for a specific shoe for the 4th and this was the last night I could have picked them up - Disappointing

Friendly staff and the best part is they had all of the shoes I wanted to try on in both 6.5s and 7s which are always so limited in stock!!

Great service but overpriced

My wife bought some nice shoes here.

Came here at 11:49am on a wednesday and they were closed

The rack room was cool, nice selection of shoes.

Not many shoes to choose from

A new shoe place as of January 2020 at Howell Mill District. Got really excited for a new shoe store that got the impression was going to be like DSW but with Payless prices. I was right. Love it! They even had ample seating areas to sit down to try shoes with full-body mirrors. Perfect!

I went into this store at approximately 8:15 pm on March 5th 2020. Nobody came to return desk until 8:30 pm that was so rude and unprofessional. I had a shoe return and I seen nobody at the front at all and all of a sudden this big black purple haired Barney named Courtney. She never apologized for not being at front and had a nasty attitude and looked so lazy and nasty. I told her she needs to stay in front because they could have been robbed and she said it’s not my store and she did not care. That means she don’t care about her job and she needs to be fired ASAP with a nasty and I don’t care attitude. This store needs to hire more professional looking people without purple hair. So sad 😢😢

Not so impressed with selection which appear to be several seasons ago!! But tha real kicker for me, although I was willing to compromise my prevailing sense of taste; was their limit in sizes.emk

Nice and helpful staff, good deals, and just what I was looking for. Thanks!

Great place for Shoe, Woman and Men

Bogo only

I got a good deal on two pairs of shoes, and people were helpful and friendly.

Cant really review, because the store wasnt open 15 minutes after it was supposed to be. I was trying to buy a new pair of boots before work, but wasnt able to, due to the store not adhering to their posted times.

Great deals

Few things in

I like it because it has a lot of shoes