Top Notch Service and impeccable customer care! Everyone from the new Manager, to Matt in Finance and James Younis who worked as my Sales Brand Specialist was simply spectacular. I was in and out in no time! They all made my car buying experience such a joy! You dont find customer service like that these days. Sometimes youre rushed in and out and so many details are left out. But these gentlemen were very patient! I actually chose this dealership over the Atlanta store because I wanted a more personal experience and they did not disappoint! Super happy Customer :-)

I called on a Saturday and asked if someone could bring me a Black with Red interior- Stelvio SUV Alfa Romeo to test drive. I live in Woodstock. They’re 35 miles away. They said no problem and someone literally came out within an hour. I drove the beauty and wanted to buy it immediately. They brought me the car back detailed and ready to buy the next day! BEST EXPERIENCE! I hate the hassle of going to the dealership and the amount of time spent there. Ask and you shall receive! I also received an Alfa Romeo hat and key chain. I adore my new car and the fact it’s unique and it’s all mine! Cheers! 🥂💯

I took my 2017 Giulia in for 50k service, worked with Jamal (would recommend him) and the process from start to finish was very well done! Communication was good and the car was ready when promised. Good work Jamal and service team! Thanks again.

Whenever I go down to the dealership for service, I am greeted by Jamal Diamond. He is awesome. He does a great job in the service department of explaining what they are going to do with my car that day or if they find any issues. He also alerts me to any warranty replacement issues and if he can fix them that day.

I really dont post a lot of reviews, but this experience is worth my time and energy. I really enjoyed working with Michael at Jim Ellis Alfa Romeo Maserati in Atlanta. Michael went beyond my expectations, I havent received this level of customer service in years. (Especially at a dealership) The overall experience at the dealership was exceptional, they EARNED my business...(every connection was positive, even speaking with financing) .Thank you ,Michael for caring and being so professional... I love my Maserati!!! 💖

Excellent service! I was greeted immediately by Lorenzo who referred me to Tony. Tony Hartzog was very thorough and attentive. I was bored on a Saturday morning and went in for a test drive. I left with…well…meet my Romeo!

Jerry was very helpful and knowledgeable. I went in for a normal 30k maintenance but they found out that my intercooler was broken. So they fixed and Jerry got it covered under warranty. The car is running great!! I just got back from a 600mi road trip to Nashville and back and not a single issue. (PS: driving the QV on a TN mountain road was amazing!!)

Tool my Alfa Romeo in for service. I went in a day early thinking that was my appointment day. They still took me and got me in and out in a reasonable time frame. They inspected n found a leak and repaired it since it was under warranty. Then followed up with a phone call a few days later.The oy thing I didnt like was that a young guy sitting at a desk was eating breakfast at his desk rather than the break room. Not professional amd not what a customer wants to see as soon as they walk in. Other than that, great service. I wont dock the company a star and give 4 stars because of him but normally O would oy give 4 stars. Ill give 5. The better outweighed the worst. 5 stars. Excuse any typos.

Michael Cook in sales and Jamal in service are always friendly and and eager to help. The cars are stunning and only getting better with each iteration, and my customer experience has been nothing but positive. I know I can always count on Michael and his team to take care of me in those rare cases when I need it. Highly recommend.

Buying my Stelvio was a great experience. Didn’t waste my time. But their service department is lacking. Not only does it take over 2 hours of waiting in a small area (because we are out of town) but they can’t tell you how much the estimated cost is for each mileage increment service. I expected a yearly service to be around $400 but OVER $700–a little ridiculous and they couldn’t explain why the cost was so much more other than well we changed your Cabin Air filter. I would say shop around for service from different Alfa Romeo dealerships because this one is lacking. I will do this next year for sure.

Excellent Service! I really enjoyed working with Jamall. He was very caring and beyond my expectations!

Anthony was amazing. He did everything I asked. Got me the car I wanted. And he didn’t waste my time.which is extremely important to me.

Their sales teams may be excellent, but that service department deserves an absolute zero. No communication, no return phone calls, an Alejandra has the nerve to get an attitude because her communication skills are non-existent. She pretty much lied to me. I question her about a text message she sent me in an attempt to mislead me about the status of my vehicle. Which I still have by the way

I so love this dealership! It was Pure fun buying my new Alfa Romero Stelvio!!! Great customer service!!

Somphet at Jim Ellis Alpha Romeo was an absolute pleasure to collaborate with! Every step of the way, she was extremely knowledgeable, professional, and courteous. I appreciate the time and consideration that she provided with EACH question that I had and even sealed the deal with perks. I’m so thankful that she was my specific point of contact and I’m beyond pleased!

I had a great experience! I worked with Somphet Bounthavong. She took really good care of me! Sankar Henderson made sure i got approved! I was nervous at first but he assured me that he could get me approved and he did! I love my alfa romeo!

Oh sure, thx for taking the time to read our insights as well. Means alot, also makes you stand out that you do study your proapects.I understand its covid season but stocking up inventory is key to buying. Else we google nearst dealer and go do business in a typical world, unlike myself i like my sales team Keny and his finance team Sankar. Therefore, i shall wait until true inventory comes over to buy what i truly desire vs. Setteling. Besides, Jim Ellis is not discounting anything due to such. I understand the Stalvio is not a tyoical Suv but hopefully you can readjust your lot and bring in more inventory to meet the basic criteria i requested. Kenny can not deliver if Jim Ellis buyers are holding on too tight to old inventory.We took every Angel with your Finance team Sankar to make a purchase but again, either i settel for a sedan which you have a beautiful perfect one but based on price point its 1k less. So after i took a test drive i fell in love with it but knowing i could just drive to FortMill, SC and get exactly what i order was a turn off. Because if you transfer such suv over to meet my buying needs, it would cost me extra 4k or so, i got turned off and didnt return.But i will keep intouch with Kenny, until the exact one arrives then if your buyers are truly doing thier part i may end up buying the exact Stalvio i am looking to enjoy and drive.Thank you and Happy Holidays to Folks...

Today I picked up our Brand New leased Alfa Romeo Giulia from Jim Ellis of Atlanta. Dealing with Michael Cook was a pleasant experience. Did everything over the phone and emails. Right from the start Michael was extremely forthcoming and honest with the price and the leasing procedures. All the negotiations were finalized before we stepped in to the dealership. He also spent a considerable time explaining and showing different features of the vehicle including setting up some per my preferences. Extremely pleasant experience with the dealership and Michael!! Definitely recommend this Dealership and specially Michael Cook if you are in the market for Alfa Romeo or Maserati....Thank You very much Michael for all your help......

I’m over 62 yrs. old in all of my life I’ve never had the pleasure and yes it was a pleasure if dealing with a sales representative like Michael Cooks, never did he tried to pressure us in any way at all, we finance through our own bank, totally fine on their side, when we arrived to take delivery car was ready, papers ready, and even had all weather floors mats that he got for us at no cost at all to us, my banker said that it had been one of the smoothes transaction ever because not once did she had to call Michael due to any information or paper missing for the transaction, and to the best part yet is the deal he got for for us, ONE call only, told him the stock number of the car we wanted he asked a few questions about trade in, how we were planing to finance the purchase, when he call us back to tell us what he could do for us exceeded what I though I could purchase the vehicle for, to summarize this if you are in the market for a car reach out to Michael Cooks at Jim Ellis Maserati and Alfa Romeo for professional and stress free dealing which will indeed when you drive away with your new vehicle you’ll feel very good about your purchase.Luis M.

Their service department is a joke. I only needed a service light to be reset which by the way they should have done as part of the regular maintenanceThe service team told me they cannot do it and I must make another appointment (6 weeks out) for a 30 second jobThey just reminded me why I did not buy my Alfa at the first place from them.Funnily enough, I had a friend at dodge dealership who did the reset for meWith their stuck up attitude and lack of common sense / customer service, I will never be going there again for any thing - sales or serviceAlfa of Birmingham might be 2 hrs away but totally worth it

Five star experience at Jim Ellis Alfa Romeo. Michael Cook, Internet Sales Manager, was a pleasure to work with; extremely knowledgeable, low (no) pressure and very professional - a True asset to the Jim Ellis team. I’m very happy with the experience and with my new Alfa Romeo Stelvio.

So far so good. Treated as should ne in family business.

Asked to have my car routine maintenance done before it expired, asked to have a buzzing sound and burning smell looked at after my car was rear ended. None of those things were done once I got my car delivered to me. The 360 dollars I spent to replace a tire that had a nail in it, once I received my car tire was still low and leaking air. Would give negative stars if I could because I kept asking to make sure it gets done before I had it shipped back to me.

Somphet the sales lady greeted me at the door with a smile and immediately offered water or coffee and made my experience relaxing. Everyone greeted us with either a smile or hello. I love the atmosphere here.

What a delight!! If you are curious about an Alfa Romeo please inquire with Ervin. He is a very understanding, patient, and informative sales person. We are now happy Alfa Romeo owners!

I went recently to check out the new Stelvio Quadrifoglio at this dealership and was amazed by the car and the salesman. He told me about the car and then he let me check out other performance models they have! This is a dealership that truly cares about you and not just making money! I will definitely go to them for my Alfa Romeo needs!

Awesome.....Havent bought car yet but I definitely plan in it very soon....Luv Alfa Romeo Stelvio

I purchased my car online and it was a breeze! These guys worked with me and were very prompt getting back to me and making the deal happen. Michael and Lorenzo are great professionals, no beating around the bush at this dealership. 5 STARS GUYS!!!!!!!

My wife and I purchased an Alfo Romero Guilia TI today. The process went smoothly and we were in an out. We were greeted on arrival and immediately felt like part of the Alpha Romeo family. Tony Hartzog and Sabkar Henderson were true professionals. They took time to explain the car purchasing process, answered all our concerns/questions. We witness Tony and Savkar hardwork, dedication an Than you again so much.c

Excellent salesman: Michael Cook. Very happy with our new Giulia!

Great experience at the dealership. Michael provided first class customer service.

This was one of the best car buying experiences Ive ever had. We drove in from Chattanooga, and the guys at Jim Ellis Alfa were very patient with us throughout the decision-making process. I HIGHLY recommend GAVIN, our sales rep. He was very professional and helped us get exactly what we wanted at a price we were comfortable with. He wasnt pushy AT ALL and was extremely thorough in showing us all the Alfa features. We ended up taking a lot longer than expected, and didnt leave until 30-40 minutes after the dealership closed; but, Gavin and his team were kind throughout the entire process. We LOVE our Stelvio. These cars are ridiculously fast, and feel more like a sports car. You wont go wrong with this place.

Just leased my second Alfa Romeo through Jim Ellis. The experience from start to finish was frictionless. Michael C. was my salesperson both times and he is outstanding. He is knowledgeable, thorough, patient and very responsive. Ask for him!

Hey Jim Ellis... whats going on at your Alfa dealership? I called the service line 3 times and no one answered. Eventually called the sales line and they transferred me to a vm. Left a message and never received a call back. Called again the following day and was told you didnt have a service appt for 4 weeks - too many issues w Alfa or too little staff? Were told we could drop it off and you would squeeze us in but of course no loaners were available. Youve had it for several days and we cannot get an update after leaving several messages.We had our Audis serviced at Jim Ellis for several years and never encountered poor customer service like this. We just upgraded to a Quadrafolio and love the car but disappointed to say the least in our experience with JE Alfa.

They perform albeit expensive, but good service on your vehicle. However, if you actually intend to take your car in to get said service, expect never being able to make an appointment by call or web. There is no option to schedule service online, and the phone number that is provided is never answered. The only way youll be able to contact them is if you physically go to the building and wait to talk to someone.

I had a great experience with this dealership. A+ in all respects. Upfront pricing. Great people, especially Michael Cook. And friendly low pressure atmosphere. Highly recommended! Very excited about my new car.

Thumbs up for ArthurGreat experience at Alfa Romeo Atlanta last Friday (Feb 21).Very nice and neat showroom shared between Alfa and Maserati.Not one of these big impressive impersonal buildings that some of the premium brands have been keen to develop.Arthur welcomed us superbly and showed how knowledgeable and passionate he is about his Italian brand.Information was given in a very transparent manner, again, far more than any other dealerships I had visited in the past.Once ready to buy my next SUV I know for sure that Alfa will be on my list - and surely because of the treat I got from that very dealership personel.Thank you

Went to the lot today to look at a car on the website. The salesperson was really nice, but seemed a little confused. I asked if the car I was interested in was on the lot, and after walking around for a little to find it, he turned around to me and said “my manager has this car as his demo car. So it’s not on the lot, and he’s not here today”. Kind of a bummer, as I was ready to buy. Oh well. Landmark, about .5 miles down the road, has an Alfa Romeo on their lot, that I will probably go purchase now. Don’t advertise a car on the site, and then not have it to test drive. Doesn’t make sense.

Service advisors seldom answer calls or return vm (tried for 3 days). Parts do not answer phone calls either. I currently have my car there for service and i am also trying to get an estimate on a part that I need for my Alfa Romeo. No answer no response.

I would like to thank Richard Devote at the service department for exceptional customer service. Richard is going above and beyond of all my expectations.

Ken was very nice and helped me find the car I wanted, as well as Sankar. They helped my parents surprise me with it too.

I love Jimmy Ellis Alfa Romeo, thank you Ken for the great customer service. I love my Stelvio!!!

After looking at the car over and over again online I decided to stop by the dealership to day to actually see the STELVIO . I pretty much had my mind made up that I was buying BMWX4 until today .Micheal Cook gave me good customer service and helped me with my questions. The only thing I didnt do is test drive .I hope it wont be a problem with me doing so in the near future otherwise THIS AUTOMOBILE IS AWESOMENESS ON WHEELS!!

Great service from start to finish. Michael Cook, was everything you want in a salesman: pleasant, honest and no pressure. Lorenzo, sales manager, did a great job helping me with my decision with no pressure tactics. Purchased a new car without any hassle. Would definitely recommend to everyone. Thanks Guys.

Just picked up 2020 Giulia today, great experience with all involved...especially my salesman Michael Cook. Im very happy with the car and the staff at Jim Ellis. I plan to work with them all again in the future. No reason to go anywhere else.

Purchased a 2017 Alfa Romeo Giulia in May 2017. After the initial and random dashboard warnings which would either resolve themselves or a dealer visit for updates, the vehicle started moving to Neutral while in Drive around December 2017. After that it has happened numerous times once on I85 at 70+MPH and multiple times while making left or right turns.I have to instantly move the car to drive mode to avoid a collision with an incoming car at the intersection. What has followed in the past few months is software updates, shifter change and brand new transmission but the critical issue remains.No complaints with dealership as they are merely third party to this end. The service staff is courteous and has maintained good communication with us all the way.But Alfa Romeo Corporate response is unbecoming of a premium brand. They moved our case to a Third Party Dispute Resolution Center, who offered us pennies as compensation for putting our lives at risk.A better and smarter company would have seen the seriousness of the situation and quickly replaced it with a new tested vehicle with matching or upgraded features. But our patience and positive approach has been met with indifference and lack of sense if urgency.We deeply regret buying this product from Alfa Romeo. As it stands today my garage is empty and I am paying on a loan for a fruit.

Great experience leasing a 2019 Giulia TI. The whole experience from trade in of my 2015 BMW to working out the lease was literally the easiest and most pleasant experience I have ever had. And if you are not happy with how your car drives, you have to drive a Giulia! Thank you to Michael who walked me through the process start to finish and made it painless.

Had a great experience with Jim Ellis Alfa Romeo. Michael Cook was great help, very informative and never overbearing. I would highly recommend this dealership to anyone.

Interesting to see how polarized the comments are, and clearly a lot if not most of the negative comments are related to servicing. I recently leased a 2018 Giulia from them and have had the most amazing experience till date. Michael is a great salesman and really went out of his way to figure out a solution to meet my needs. I can say the same for everyone else Ive dealt with, including my recent servicing related experience when I went in for a software update. I ended up waiting longer than anticipated, but they were super nice about it. Overall, a really positive experience and super happy with my Giulia.

Trash horrible service/ horrible lead time. GO TO ALABAMA!!!!

When purchasing a vehicle it was an overall good experience. The salesperson wasnt pushy and was very educated on the vehicles for sale.The service department has been outstanding to deal with. I had a few minor issues that took longer than expected to fix, but they were kind enough to give me a loaner vehicle for 2 weeks, clean the car, and return it with a full tank of gas. Absolutely not complaints there. Overall they are very accommodating.

My husband and I leased a new car. The salesman, Rahul Singh, was great. He was very knowledgeable and professional; he really enjoys his job. The experience was very pleasant; no pressure sales tactics. He also took time with us to make sure we understood the cars features. I cannot say enough how much was enjoyed working with Rahul. The dealership cares; everyone we talked to was very good-natured and welcoming.

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Excellent service! I called on Thursday and Jamal was able to accommodate my preferred appointment time on Monday morning! As ALWAYS 5 Star service!!!

I’m an exceptionally thorough and researched car buyer. After spending months narrowing my pursuit of my next vehicle down to an Alfa Romeo Guilia, I spent the next several months calling 10+ dealers until I found the exact car I wanted at the exact price I wanted. My experience with Arthur Pigford at Jim Ellis Alfa Romeo was exceptional and the best car buying experience I have EVER had!Geographic limitations meant that my purchase had to be done by phone and e-mail. As I was calling dealer after dealer after dealer, I had so many different experiences. Several failed to get back to me when they said they would. Many more would listen to my budget for a vehicle, and send a quote over for an astronomical price way above what we had discussed. They never remembered who I was or what we talked about. Fortunately, I kept diligent notes on all the conversations because they apparently couldn’t.My experience with Arthur was drastically different. I was looking for a specific model, specific exterior shade of gray, specific interior color and specific specs and trim. There can only be so many of these cars out there. As they did not have my car in inventory, Arthur went out of his way to research cars for me all over the country before finding the car I now drive in Chicago. His proposal was only slightly above my range (this is to be expected), until he voluntarily dropped the price even further after a small delivery delay that was completely out of his control. AND THEN... had the car shipped on its own to my location with some Alfa apparel waiting for me in the passenger’s seat.After making a deal with Arthur but before committing, the other dealers were still calling me. I would explain to them that I was about to pull the trigger and if they could beat the rate, they’d win my business. They couldn’t even come close. I had more than one rep tell me to “take that deal” and “that is the best rate I’ve heard all year. I don’t know how they’re doing that”... and that’s how I knew I was being treated fairly.Price is by far the most important thing to me in a vehicle purchase. But Arthur’s level of customer service, sincerity, professionalism and care is above and beyond expectations and greater than any dealer I’ve ever worked with. In retrospect, I’d pay a little more just to work with a guy providing the service that Arthur did. Although I’m sure I’d try to bargain anyway.I cannot advocate for Arthur and Jim Ellis Alfa enough and I FREAKING LOVE my Alfa!!! Arthur, if you’re reading this, thank you again!

Traded in my BMW 530i and purchased my FIRST new car in many many years, a Giulia QF. Could not be happier! Kudos to the Jim Ellis team: Dick, Mike, Lorenzo and Luke for making it happen over the Memorial Day weekend. Look forward to our continuing relationship.

Superlative mechanic. Thanks Alex

Pleasant, low pressure, no fuss experience buying a new car. Was able to get in and out underneath the usual 3 hours.

It’s my first time dealing with Alfa Romeo and their service advisors.I gotta say their service and attitude is better than most of the brands that I’ve dealt with, including MB,Tesla,Porsche etc.but their service department is kinda small, you just have to b alittle more patient. I would recommend Jamal he is really good.

Terrible service. Rarely has loaner and currently even out of loaners with the Rental Car company. Taken Alfa back AGAIN for the same problem that seems to be continuous. So glad we leased.....makes the decision easier to buy when lease is up, lease again or MOVE ON! Very disappointed in the entire experience. :(

I trusted Jim Ellis Alfa Romeo. I Tried to resolve problem with service advisor but he wont respond.... 20,000 mile oil change which runs $120-150$ at any other Alfa Romeo dealer but @ JimEllis runs $415.00Im still trying to resolve this issue ....Oh yea forgot to add, he also gave me a quote for a small spoiler for $2,271$ ??? Really ........Thank you for your help............. Customer service quality is very important with Alfa.02/13/2019I went back to Jim Ellis Alfa because I heard Jamal Dimond was back and what a great decision that was especially after Benson AlfaRomeo used wrong plugs in my Giulia when they did the first tune up @30,000 miles.... Thank you Dr. Dimond (yes hes my car Dr) for taking care of me and my car.... I hope Mr. Jim Ellis and his family realize you are a GREAT ASSET TO THE COMPANY....Thank you again and I look forward to see you In coming years for my Giulia...….

Made appointment a week ago and was promised a loaner and when I got there they took me to Enterprise ! Hope service will be better!

Best cars, polite and courteous customer service, and no games or gimmicks. Overall great dealership

Had a wonderful experience car shopping with Rahul here this week! I normally dread the entire car shopping process, but Rahul helped guide me and my husband from beginning to end without ever feeling pressured or confused. We knew a little bit about the history of the brand, but not a lot about the changes they’ve made in recent years, and Rahul was honest, fair, and up front about everything. We ended up with a beautiful, unique car that was within our budget and with all of our “must have’s” - I couldn’t be happier with the experience. Luke guided us through the financials seamlessly, and Tony introduced himself as our go-to for maintenance. Rahul also made sure the car was ready to go with every detail polished before the end of the night. Can’t recommend these guys enough!

Live in Alpharetta and a former Jim Ellis Audi customer (for reference...I am local). Called their Maserati/Alfa Romeo store on Tuesday, November 21st. First spoke to receptionist Krista as no brand specialist was available. I was in Doraville for work purposes and wanted to come to their dealership in Chamblee to look at a new Stelvio -and- test drive. Explained that I had a free hour to do so at 1:00 PM. Krista was pleasant and understood that I wanted to make the most efficient use of my time. A half hour before my visit, I called to confirm and spoke to brand specialist, Arthur. Explained (again) that I wanted to come to their dealership, look at -and- test drive a new Stelvio at 1:00 PM. Arrived at dealership. Arthur was nowhere to be found. Spoke to Dick though and looked at two Stelvios. Test drive was mentioned by me (again) but for whatever reason, I was ignored. Dick was pleasant and knowledgeable with regards to the brand. They have 140+ Stelvios in stock! Confused by all of this and hesitant to go back.

Service department seems very apathetic and extremely slow. Misquotes waiting time

Great car buying experience.

Informative and friendly staff

Very professionalThank you

Poor Service