Weve purchased a number of high-dollar items from this store over the past few years. One of the smallest transactions was about $1,200 last month, where my wife and I picked out a bed, and specifically asked before buying it if it was the whole bed (headboard, frame, and footboard), since we saw what appeared to be identically-matched portions of the bed in the corner next to the frame. The staff said it was definitely the whole bed, so we paid for it with plans to pick it up that weekend. When my wife returned to have our movers pick up the bed, the staff insisted that it was just the headboard, and that we had been notified of that (we had not). They brought multiple staff members (cashier and other sales staff) into the conversation, all of whom were extremely rude to my wife. They also told her that they all heard us being told when we bought it that it was just a headboard - and that she was either lying or not remembering. They berated her that they had specifically told me that it only a headboard (they did not), and that she should check with me (we were together when we purchased it). After the extremely rude interaction and poor customer service, we called the store back to get a refund - however they refused, saying that we were told it was just a headboard before, and they wouldnt refund our money. I simply called AMEX to get the transaction refunded, and they contacted the business promptly. The next day, the owner called my wife to begrudgingly admit that they were processing a refund, however AGAIN informed her that we had been notified that it was only a headboard and he had proof in his text messages from the past month. My wife asked what phone number and who he was texting (hint: it wasnt me, we never had any text interaction with anyone). My wife told the owner to check the name and number, as it was certainly not us. He instantly realized the error and said sorry and hung up.There were multiple rude interactions which we did not appreciate. These could have been opportunities to make this at the minimum a respectful or even pleasant encounter - or even a chance to apologize and make it right. The whole staff, including the owner, failed to do so, and not only will never receive our business again (nor our friends), but are the recipients of this factual and poor review of the business over a simple bed and generally terrible customer service at every point.