The baristas are always so very friendly and they get my complicated drink order exactly right. I have never had kinder and more helpful workers than I have at this Starbucks. I am willing to go a little further to this one as opposed to the ones closer to me solely for the customer service. The drive-thru moves quickly and their positive attitude makes my bad days so much better. Keep up the excellent service!

Since covid I dine in less often but this location nerve disappointments whether Ordering online for pick up inside or drive-through. Using the app ads us to save money and allows to add a tip after you pick up your order. Barista‘s are always friendly and customer service oriented.

Very friendly staff and they made my drinks perfectly! I am very pleased with the service here!

They are always fast and make your oder to the tee

I have lived in town three years now. Pre covid this SBux was the best. I came multiple times a day, always perfect. I wasn’t out as much during covid, and now that things have died down I’m back here every morning and some evenings. But my drinks are super inconsistent. Sometimes they are great, other times awful. I basically order the same 3-4 things. Tonight I got a shaken espresso, but they let the shots sit on the counter for a solid 5 minutes, they were bitter by the time I got the drink. They remade the drink, but messed up and put the vanilla in before shaking it and after.. at this point it’s been made twice, I just took it and left. Please please please help the staff with proper procedures because I’m horrible addicted and I need my fix! The one thing I will say.. any employees that have been here 3+ years are super sweet. I have found the “long term employees” are phenomenal, and ALL of the staff has a great attitude. Just need more drink consistency.

Waited in the drive thru for nearly 20 mins, and the orders was wrong. i’m gonna go to wendy’s and get a frostichino at this point😔 and taco bell for a freeze cause you can’t get a MATCHA LATTE MISTAKEN FOR A STRAWBERRY FROZEN LEMONDADE there😭😭😭 won’t be back!

Fast service even when busy, but you cant tell that by the customers sometime. Staff working hard and expediently on many orders as they come in, but sometimes the rudist customers complain on a wait that should have been considered with 14 people in front of you and off course a busy drive this and mobile orders to be done. Good location and good product. Congratulations to the staff for a job well done.

The ice coffee literally made me cry, its so good.. Would drink her again!

Exactly as you would expect. Plus there was a great place to let my dog run around off leash. Very friendly person working the drive-up.

Delish impossible sandwich!

I enjoy going to starbucks once in a while. The line at the drive through is very long.

Paid 7 dollars for a Turkey bacon on ciabatta with about 5 little bits of turkey pieces on it. She microwaved it too much and the bread turned harder than an actual rock! Not edible! Coffee was good though.

Love the Strawberry refresher with lemonade mmm

Happy staff, clean, fast service

Love their vanilla chai lattes. Got a pumpkin scone and loved that too. Not crazy about the icing on top, but the scone itself was pretty good.

No red blooded American drinks Starbucks coffee.

Usually pretty good and a lot speedy-er than leo location but forgets CRUCIAL parts of my order...almost every time...kinda embarrassing.

Great people, both to work with, and to shop for drinks with family!

This location is great for the most part attention to detail is key, the crew is cheerful, relatable, and respectful, if you try something different for beverage and dont like it they will make sure you leave happy with something you do like, overall a great location !

Great service and the coffees are always phenomenal! Love Starbucks 💘

5 stars for there drink wear products, I have been to a bunch of starbucks there the only store that carries the stanley starbuck tumblers! They work awesome!

The staff at this Starbucks is awesome. When ordering through the drive-thru they will check to make sure that they have the breakfast sandwich before while you are ordering. Also, the building is pending LEEDS certification - so it was build in accordance of environmental standards. The materials involved are all low VOC - again showing Starbucks commitment to the environment. What would be awesome is if their Marketing Department would sell bamboo or metal reusable straws in place of the single use ones that they give out. They also allow customers to take home (no charge) the spent coffee grounds for use in your garden or to add to your compost bin. That’s a huge community benefit. Thank you Athol Starbucks for caring about earth and the local community.

I always like their mugs and their espresso isnt bad either.

The service is impeccable. The people that work at the window are polite and pleasant.

Other than a little too much cream in my iced coffee, it was delicious 😋

Delicious grande late

Friendly employees who arent afraid to engage you in conversation. Drinks are consistently excellent. Ample patio seating. Inside, there are outlets to plug in your devices. I had a bacon and egg breakfast sandwich that impressed me: hot, ready fast, and affordable.

Delicious coffee and other beverages along with light sandwiches and pastries. Pleasant staff and a welcoming atmosphere. One of our familys favorites!

Slow line good coffee

Loved my drinks, but took them a long time to make them and get them.

Two women notified the staff that the bathroom door didnt lock. The shift manager (short blond hair) told both of them repeatedly (and defensively) that it did work. When asked to show me it worked, she refused to demonstrate the lock. Just repeated its been like that for a year.When two customers have issues, the LEAST you can do is check it out. Its called customer service.

So nice to finally have a real restaurant in town. Plus, its open late into the evening which is awesome. Nice atmosphere and friendly staff. Has an outdoor fire pit and seating area that will be nice in warmer weather. We ordered Fish and Chips and Steak sub. They were served surprisingly fast, considering how busy it was. Both were good, really liked the fries and their BBQ sauce. Will be going again.

Dragonfruit drinks so delicious😋.

I love that there is a Star Bucks in Athol! I will not get my coffee/tea any where else but here! I travel from Baldwinville every day and the staff is always so pleasant. I place my order online, so I never have to look at the menu and quests what they have available and such. ( the Star Bucks app is a real life saver) plus if you go there a lot, you get points and get free drinks and food! It’s less expensive than ordering in store without the app. I got through the drive through and just tell them, I’m picking up an order for Becky. They are so nice on the intercom. I drive up and no need to exchange money... they give me a smile and hand me my order. Oh, sometimes I bring my Golden Retriever with me. He gets a Pupa-chino. Just my opinion, I think the options are much better and healthier. The drinks taste much better and are worth the money. The breakfast is worth it too. The protein containers are the best!

First, I have to admit, I come here about once a week, only because my good friend loves it here, so as a good friend should, sometimes I do meet him here for coffee. However, I will only buy a regular coffee, everything is over priced from coffee to breakfast food, and pastry. For me the best place and best prices are at Cumberland farms, $1.00 any size coffee and .89cent pastry.

Always a lovely time at the Bucks!!

Its a Starbucks. I always forget to get cold brew after 11, or else it tastes burnt. My daughter got a strawberry frappichino. I suggest avoiding that .

Love this starbucks. The interior is reallt pretty, very nice green ambiance. The staff is nice, and the drinks are good.

Not enough infrastructure to keep up with demand especially later in the week mornings. There was more than 10 people in the store waiting which is not legal due to covid.

Made a good cappuccino

Service here this morning was exceptional. Kelly at the drive threw was extremely friendly, happy and helpful.

Fastest service Ive had at a Starbucks. Clean (none of that odd smell some of them have), efficient floor layout, friendly staff. Only downside is the whole plaza is a little out of the way.

Kudos to the business park for luring Starbucks here. Its a Starbucks... same as the rest (meaning they do a good job).

Seriously the best Starbucks, they always make my coffee exactly how like it😋

Just like starbucks everywhere else, but it is really nice having an option for good coffee out here. We were pretty surprised (and happy) when we saw that they added a store here. We like living in a rural area, but miss some of the conveniences of suburbs and city living... Thanks Starbucks for coming to us. :-)

Excellent quality, good service

The staff is incredibly friendly and the atmosphere is great. Its off the beaten path enough to not be over crowded, but still well populated. I wish I could afford to come here more often.

Great if you like expensive coffee. Also a great place to pretend that youre writing a novel.

Never been in one before. The place was almost empty, but it was quite loud in there. Plus I couldnt find a full menu to see what my options were. When I asked the server, she had limited knowledge of the various products. She was pleasant and very attentive but .... limited. Food was alright and coffee rich. I guess that is all you can really ask for ....

Im so happy to have a Starbucks here in town. This location is great, except for one particularly unpleasant employee. If youre lucky, she wont be there when you go!

This place has served me hot milk instead of a latte 4/5 of the last times I went here. Their espresso machine is broken and they wont fix it.

Friendly and great coffee

Consistent with Starbucks but without the crowds. Fast service. Friendly employees. Try the flat white.

No milk put out. Very courteous staff. No clover machine, no lunch boxes. None of this was the staffs fault.

👍

Ran out of hot coffee. Unbelievable

Bright and sunny, great drinks though some of the food was out, must have been a crowd. Staff is pleasant.

Fast quick friendly I enjoy getting my food and drink within good time being able to enjoy the rest of my day

Typical Starbucks...food and coffee was good. Good locationNot happy with companys controversial actions from time to time but this location seems ok

The beverages and food here are great. I love the atmosphere and the staff are always really nice.

Its a quiet Starbucks so its nice.

Love love love this location and STARBUCKS

Very nice staff, good atmosphere. Go far too often as they remember my name so I guess thats something.

A great location to stay and drink your drink while using the internet because it doesnt get too busy or loud compared to higher traffic locations.

Definitly a great place to come and enjoy my breakfast. a great sight to see especially in athol. manager is always so welcoming.

Great customer service and the only chain that can stand up to the local coffee shops in the area.

Nice but athol is to far to go

I found a wrapper in my coffee

It looks better each time I go there.

A great place to stop and have a coffee! Highly recommend!

Me and my sister enjoyed the time there.

Good size airy Starbucks. All the standard amenities, staff was pleasant.

Awesome place to hang out. So glad theres no one in Athol!

Had to pay for hot water wifi is nice.Edit:yes literally hot water thank you...

Super friendly staff. Very clean and neat!

Athol commons has the best staff.

There is a big difference between the morning crew and the evening crew, evening crew gets pissie when they have to do any work for a customer.

Dinkins is so much better

Relaxing atmosphere. Friendly employees. Drinks were made very well.

I really dont understand paying so much for coffee.

Great staff, one of the cleanest Starbucks Ive visited.

Lobe the White chocolate mocha ice coffee!!

Great coffee! awesome guest service!

Great workers,coffes always yummy..

The price and professionalism is worth it.

Nice staff but coffee was strong

Nice atmosphere but nothing but dark roast! When are you going to serve some light roast?????

Staff is always friendly, and the coffee is always great!

Starbucks sucks

Fine service, as befitting a small town.

Slow, the baristas all had attitudes and they were very blunt. I wouldn’t keep coming if it was so close to my house.

Great food, great service

Friendly service and good coffee

Clean and inviting. Friendly staff.

Great customer service

When the drive thru slows walk up.

Coffee!

First time ordering one an i rather have dunkin coffee

Always the perfect cup of joe

Quick, courteous service.