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Phil Hughes Honda
3200 Atlanta Hwy, Athens, GA 30606, United States
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Phil Hughes Honda
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Le
Review №1

Our praises for Phil Hughes Honda, most specially to Shad Kates who has shown us exceptional professionalism and for going beyond what is expected. He has been very patient with us since day 1 and has given us an honest fair square deal. He always gets back to us whenever he says he would to update us with regards to our preference. Nowadays, we know that there is a shortage in car supply which leads other dealership to manipulate prices like crazy. I can say that out of all the Honda dealers we have spoken to, they outshine others with their integrity and honesty. You can see that they really value and treat customers like they should. Keep up the good work guys. Thank you!

Mi
Review №2

Matt is the best! He provided excellent customer service. If you need your car serviced, please ask for Matt. I highly recommend him.

Je
Review №3

Will greeted me before I got to the reception desk. He listened carefully, understood I had some unique circumstances, and that I was unsure about what I really wanted other than a Honda. Ive driven BMW and Mercedes most of my life. He showed me many options and continued to listen. He helped me weigh benefits, costs, etc. I never felt pressed or rushed. I had to ask many questions and he didnt mind repeating information until I understood, yet never was patronizing. He made it work, and Alan in finance was just as patient and helpful. I love my new leased Sport, and felt comfortable this morning going back for phone linking and asking a few more questions. If these guys are representative of all Honda associates, the company is doing things remarkably well.

Me
Review №4

Made an appointment with Shad to trade in my car and he was so helpful! He greeted us at the door, he was extremely knowledgeable and straightforward. He went through all the details for pricing of my trade in as well as the vehicle we were buying, so there were no questions or hidden fees. Armando was our finance guy and he really took care of us. A great car buying experience all around!

Tr
Review №5

I bought an awesome Certified PreOwned CR-V today, and I couldn’t be happier! Lindsey was great and so patient. I was definitely having a tough time and struggling with decisions, but she was so thorough and genuine. I felt like she really cared that I was happy with whatever I chose, even if it wasn’t one of the more expensive cars on the lot. Everything was straight forward- from details on the car to warranty info, to financing options. Jonathan in financing was just as straight forward and easy to talk to. I asked every question I could think of, and they just kept giving me clear, straight answers. I would recommend Phil Hughes Honda and their team any day. :)

He
Review №6

Too often you see reviews that are just plain negative. Well, I want the world to know what a great experience I had at Phil Hughes Honda this past Saturday. Get this picture in your mind: you’re going on vacation and your transmission goes out. Fast forward a week and with one phone call you are matched with a very knowledgeable and very personable gentleman that walks you through buying a car quickly and seamlessly. Everyone I encountered at Phil Hughes was helpful! Thank you Will Stephens & Apryl Stanfield!!!

Jo
Review №7

We had a wonderful experience! Will quickly found a car for my daughter after hers was totaled, and the car was just what she was looking for. The majority of the paperwork was done before we arrived at the dealership and the car was detailed and ready to go. We were out in an hour, maybe less.

St
Review №8

Superb service department, greeted immediately upon entering. They accommodated and their shuttle service was available without me having to wait long.

Ma
Review №9

Great service by very courteous and professional people! Joanna took great care of me!

Em
Review №10

Absolutely the best! K recommend Phil Hughes Honda for their fine service, excellent facility and their hopeful friendly staff.

Gw
Review №11

The staff here are ALWAYS professional and honest. They dont try to upsale you like other places. They only recommend whats needed and give you an estimate so you have time to schedule at your convenience. Wouldnt go anywhere else if I could help it! A++ guys!

Sh
Review №12

This was the most straightforward and seamless car buying experience I have ever had. From the minute I met Will, He took charge and and gave me great advice about my trade-in and why a Honda purchase would better suit my situation, took me on a test drive and got to work. There was zero stress. He knew what I was trying to achieve, he disappeared to consult the powers at be and came back with a done deal! Best car buying experience EVER!!

Da
Review №13

Ron Harris - Service Advisor - is amazing as always. In fact, when he recently left a dealership join to Phil Hughes Honda, I followed him. I now drive over ONE HOUR and 15 MINUTES (ONE WAY!) so that I can receive the same great service I have ALWAYS received from Ron. Today’s experience was no different.I found Phil Hughes Honda to be a great dealership. While they are not a large dealership, they more than make up for it in great Service!!I will be back to Phil Hughes Honda soon! In fact, I plan to take my daughters Honda in for service next week!!Great Job Ron Harris and Phil Hughes Honda - Athens Ga!!!

Ma
Review №14

Purchased a new Passport this past February, and have taken it in for regular oil changes twice so far. All of my interactions with the sales team (especially Jose and Will) and service department have been top notch. Highly recommend!

Te
Review №15

As always, my most recent experience at Phil Hughes Honda was one of excellent customer and mechanical service, and feeling valued and supported as a customer. Each person I come into contact with provides prompt, cheerful, and effective assistance. They are informed, knowledgeable, and I feel confident because they always communicate details so that I can make informed decisions and plan ahead for future needs. All these things help me to feel safe and well cared for.

Sa
Review №16

Amazing dealership, woman ran, delight to work with the he salesman/women there. All my cars in my family have come from here, two of them being bought in the last year. If they treated their lower employees better, they would be unstoppable. Great mechanics ans detailers. Some of those guys go above and beyond and should be recognized!!

Al
Review №17

The staff here is friendly and you are helped quick. I always forget to make an appointment and I have to wait on my car but its totally fine. I know its getting taken care of by professionals and the wait lets me catch up on work. Jake, Matt, or Trent are my go-to guys there.

Ja
Review №18

Car making the rumbly, Phil Hughes service department stop the rumbly. Very happy, no rumbly.

Ti
Review №19

We purchased a used Odyssey in 2019 with about 60k miles on it. Weve had Phil Hughes Honda do the service since then. Weve had no real mechanical issues, just replaced brakes and tires and now have 120k miles. Jake has been great to work with and very timely. They needed my car all day for the 100k big tuneup and they were kind enough to give me a loaner vehicle and made everything very easy.

Ly
Review №20

Finding a car in this environment is tough! One dealership I visited showed me on paper a car with amenities I wanted and said it would be in next week so I provided $500 deposit.Then I called Phil Hughes Honda to see if they had inventory after seeing similar car online. They replied no on the inventory, but cars were arriving that weren’t pre-ordered. I told them what I wanted, he said one would be arriving this week and it did!!! They provided great service from the internet sales associate (Jesse) to the Sales associate (Hugo) and even the finance guy (Andrew)! They even were able to get an even lower rate than my CU (which was already below 2%!

Da
Review №21

Friendly, helpful, efficient. Highly recommended!

Pa
Review №22

I picked up my new CRV Hybrid yesterday and was greeted with a big red bow across the hood, an impeccably clean auto and a full tank of gas. Ray had all my papers organized and ready to sign, so it didn’t take all day, like some dealerships. I really appreciate that. Would highly recommend this dealership and Ray in particular. Thank you!

K
Review №23

Excellent service and went beyond what I was expecting. Peter (Salesman) was very thorough on what to expect on financing and and answered every question I had.Armando got me the best financing and explained even my credit and how to even make it better. That wasnt his job but he did it anyways!Thanks to you both!

bl
Review №24

Jake always make sure that my car is running excellent. He knows that my Honda is my baby and she needs special care and attention. I would not go to any others dealerships as long as he there. Five stars.

ji
Review №25

A breath of fresh air absolutely a non nonsense buying experience. My salesman Bryan Fuller was very helpful and zero pressure. I have not had a dealer experience like this in a very long time.

It
Review №26

The gentleman who preformed a minor service repair on my car was very professional and did an awesome job. I’m very satisfied with the service I received. And will return if any future needs arise in the future!

Th
Review №27

Very happy with my service today. Repairs completed faster than estimated. .

Kr
Review №28

Great experience even when inventory was low Jose M kept us us up to date on every detail on when our new truck would be in. Highly recommend going to Phil Hughes Honda.

Je
Review №29

Ive bought 2 cars from this Honda. Each time was a good experience!But the true reason Im leaving a review is because of the service center. They are wonderful! I travel frequently for my job and always let them know when Im about to have to travel across the country. Each time they do an extremely thorough inspection and catch anything that could cause me an issue. The most recent person I interacted with was Jake, who has been there since I bought my first car from this Honda (7 years). He did a great job, as do many of the guys at the desk. Thank you!

Su
Review №30

My experience from beginning to end was incredibly amazing!! The salesman do not pester you with emails and phone calls (like other dealerships do...) I was welcomed upon entering and the facility was very clean. Will and Jesse were knowledgeable, easy to talk to, and went above and beyond to make sure I was taken care of. These guys dont work on commission, and you can tell. They really do everything they can to make sure that the car buying process is flawless and most importantly, affordable. The finance team was even able to get me an better rate for my loan. The car I bought was the cleanest used car I have ever seen!! It truly felt like I bought a brand new car. They even gave me the price I was asking for on my trade-in (well above the KBB price!!) Will even followed up with a phone call to make sure I was happy and that all was well. I couldnt have asked for a better experience. I will definitely be recommending Phil Hughes Honda to anyone/everyone I know!!!

Th
Review №31

Service Advisor Ron Harris took care of all my service needs on our Honda Pilot with an oil change and rotation of tires. He explained the multi-point better than anyone had done before has done before and he didnt try to pressure me into having work done.

Sh
Review №32

I needed a car asap. I called and spoke with Will Stephens on the phone. He was very efficient, described several options on the phone, and made time for me to come take a test drive. In just a few short hours from the original call, I was driving away in a vehicle that checked all the boxes. Go to the dealership and ask for Will!

Lo
Review №33

Great service! Helpful and puts customers. Would recommend 😁

Ma
Review №34

Had the best experience from this place. Shad is awesome. The salesmen dont follow you around and they allow you to explore your options. I am so happy with my new vehicle. ☺

Le
Review №35

Absolutely Wonderful Car Buying Experience!!! From The First Phone Call To Walking In The Showroom, Everyone Was Very Nice and Welcoming. My Salesman Dennis Was Very Knowledgeable & Helpful During The Test Drives, No Pressure, No Haggling. Overall Great Experience & Would Highly Recommend This Dealership To Anyone Looking For A Honda. I Love My New Civic, Fun and Sporty. Thank You Dennis, Johnathan, Peter and Everyone @ Phil Hughes Honda!!!!

to
Review №36

I wonder about the reliability of a company’s workforce when a manger has to step in and make necessary repairs, as was the case with my CRV on 7-22-21. Usually very timely, but I waited over 2 hours for my car that was only suppose to take an hour and a half. Not a good visit despite the “discount “ I received.

Bo
Review №37

Hector was the best sales person. No pressure. He was very knowledgable and gave us a lot of information on the cars we were looking at. Once we found the one that suited our needs the buying process was good. Andrew helped in putting together the financing and was also very pleasant. We love our new Honda Passport and are so thankful we stopped in to Phil Hughes. A+++

Al
Review №38

I had such a great experience! I had Bryan as my salesman and he did such a great job helping me receive a great rate for my brand new car. Definitely recommend!

Ke
Review №39

Jake and the team at Phil Hughes were so awesome! They were so super sweet and very helpful. Its not easy to shop for a car with a toddler, but Jake had her wrapped around his little finger. They really worked with me and got me back into a Honda where I belong. Im more than happy with my new Civic and with the service and treatment I received at Phil Hughes!!! 10/10 Recommend!

Po
Review №40

Great experience with salesman and the finance department. Found car and bought it, plus financed it. I was in and out in less than 2 hours. The salesman was Jeff Stephens. Jeff knows what customer service is all about.

Gi
Review №41

I walked in with a plan and they listened without trying to change it. They answered all of my questions, didnt try to sell me anything I wasnt specifically interested in and made it possible for me to experience anything I wanted to see for myself. They were straight forward with facts and figures and closed the deal with a minimum of fuss. The staff I worked with were concerned without being condescending and followed through on everything they mentioned. A few days after my first contact I went home with this beauty. It was a very good experience from start to finish and I will continue to do business with them in the future.

Ly
Review №42

Trent was awesome! He took great care of me and my car! Got me in and out quickly!! I will be a customer for life!

Je
Review №43

Excellent service . . . Courteous, prompt and professional. As a new Georgia resident, I am extremely impressed by the citizens of Athens, Georgia. If you think that “Southern Hospitality” is dead, just visit Phil Hughes Honda in Athens and you’ll quickly change your mind! A special shoutout to Service Advisor Jake Lovette for “going the extra mile” to welcome me as a first-time Phil Hughes Honda customer! THIS dealership will most definitely be my first stop for any car maintenance needs in the future!!!

Er
Review №44

Phil Hughes Honda has recently been doing several repairs and general maintenance on our daughters car in preparation of her pursuit of education out of state. I specifically request to speak with service tech Chuck Henzy with each visit. Any frustration in the tone of my voice when I hear of new and unexpected minor issue is not amplified by how Chuck responds. Great customer service skills and the price of service or repair is communicated up front. I had a very negative experience with this service department 25 years ago and really have not used them recently except for warranty items. My recent experiences for non warranty items have made me more open to continuing to use them moving forward.

Al
Review №45

Hands down the best service we’ve had in more than three decades of car owning.

Ch
Review №46

Even when the Service Center is slammed the employees and manager are all still friendly, professional, and quick without making you feel like theyre rushing you. I have never purchased a car here but I love coming here for car maintenance (even when I dont like the problems they found!) because of the GREAT Customer Service.

Sc
Review №47

Initial service on my 2020 Ridgeline was quick and professional. A far better experience than when I purchased it from them.

Ja
Review №48

Sales & service are top notch! Both teams are very detailed in answering any questions regarding all models! They are my Go-to dealer!! Just purchased my 3rd Honda since 2018! Satisfaction guaranteed!

Sa
Review №49

This was the best car buying experience weve had in a long time. I was a little leery driving from Stone Mountain to Athens to meet with Jesse Parra but Im so glad I did!!! It was worth every single mile. I had already contacted him on the used car I was interested in and he stayed in contact with me about it and waited for my arrival...about 1 1/2 hours. :-) He told me all about the car, and answered all and any questions/concerns I had without any hesitation. Totally a professional, yet caring and people person. I cant say enough. Only that Id travel again when my car buying needs come up again. Ive shared my experience with my family as well. Jesse also called to check up on us and if there was anything we needed...Hector Ibanez....thank you for all your help and information!!! You went out and beyond helping us and answering any questions we had about finances, warranties, service and things we didnt even think about. Everyone we came in contact with is truly an asset to your company!! I can see why you have so many awesome reviews.. Truly a great company to trust with all your car buying needs !!!Lastly....I LOVE MY CAR!!!!! It has all the things I was looking for in a used car and it rides like a dream!!!! A sincere Thank you to you all!!!

Ra
Review №50

It’s was a great experience dealing with the fine people at Phil Hughes Honda in Athens,Georgia. Our sales person (Jake) was professional , friendly, and fun to work with. It’s was also great not to have to deal with any high pressure tactics like other dealerships. We received and got everything we asked for. We love our new CRV It’s sporty, very comfortable, and fun to drive. Also thanks to the finance manager for being so knowledgeable, nice and professional. GREAT JOB PHILHUGHES HONDA!

Ch
Review №51

Awesome experience. Dennis was wonderful. He was knowledgeable, low pressure & caring. Very glad that we purchased with you all.

Mi
Review №52

Great experience. Fair pricing with no pressure. Great treatment by all the team members.

La
Review №53

Absolutely wonderful experience! Lindsey was awesome! Very attentive to the things I was looking for, and very knowledgeable. The entire experience was easy and everyone was so friendly and helpful. Couldn’t be happier, would recommend for anyone to purchase a car from this dealership!

Ji
Review №54

We purchased a pre-owned vehicle from Phil Hughes Honda this past weekend and had an excellent experience. I live in the Atlanta so it wasnt the most convenient dealership but they had the exact vehicle I was looking for at a very fair price so it was worth the drive. I initially communicated by phone and text with Shad and then dealt with Jose when I arrived at the dealership as Shad was busy assisting another customer. Hector completed the paper work and I found all three of them to be very friendly and easy to do business with throughout the entire process. I would highly recommend Phil Hughes Honda and will definitely look to do business with them the next time I purchase a vehicle.

Ch
Review №55

My husband and I purchased a Honda Odyssey 3 days ago. Our experience was horrible. From my husbands first visit with various sales associates circling through giving him different responses to questions, leaving him for 20ish minutes, blocked in his parking spot. He finally moved the parked van that was blocking him and that’s when a sales associate returned to help him. He returned the following day, still interested in purchasing, and asked the manager regarding removal of added “options”. When the manager said the added “options” couldn’t be removed my husband was told “if you don’t like it you can leave”. He went to car to leave and realized he had already transferred insurance from our trade in to the new van, hence he could not leave.The entire experience was frustrating, and despite the rude, angry demeanor that was shown we still purchased the vehicle. In addition we purchase a trailer hitch to add to the van. We were told we would have to make an appointment to get it installed. We called and were told we could not make an appointment on Saturday, despite the service department being open 8-6. We were then told we would make an appointment but the time could vary by hours depending how busy they were. So not only can we not have the hitch installed on the day that’s convenient for us, our “appointment” we are required to make could vary by hours.I am glad so many people have had good experiences at Phil Hughes, but that was definitely the case for us and we will definitely not being doing business there again.

sh
Review №56

Wow. Great customer service. I purchased a used Honda from Phil Hughes. I took it in for warranty work at my local Honda dealer and got the run around. I drove 2 hours to take it to Phil Hughes and they took care of me. They went above and beyond to make sure I was happy with my service. I would make the drive again. At Phil Hughes the customer is number one.

Ja
Review №57

The Sales Person Was Very Nice and Knowledgeable about the 2010 Nissan Maxima for My Son James Moses Jr.

Pa
Review №58

Highly recommend Phil Hughes Honda to everyone! Just got a new Accord from them (our second one from them) and we had the most pleasant experience! Everyone was polite and helpful, even the janitor came by and asked how I was doing and told me to have a nice day

Cl
Review №59

Great service and people who are willing to go out of their way to help with anything they can.Easy buying process and overall great experience.

Ga
Review №60

Trustworthy and professional - I drive an hour to this location.

Ta
Review №61

The salesman, Will Stephens , was professional and patient. He helped get exactly what I wanted for a car. Financing was quick and efficient. I did not have to wait for hours for the paperwork to be done. Customer service was excellent when I came in to get a clear coat finish on the car. A rental car was waiting for me and Tristan was very knowledgeable and helpful when I returned to pick up my car. I highly recommend this dealership!

Mi
Review №62

There’s nothing like the combination of kindness and efficiency as displayed by all the folks I interacted with. I was grateful to be able to be in and out in less than 90 minutes and I was happy with the simple desk space + WiFi that I made use of. Being able to comfortably work while I waited was great.

To
Review №63

Best car purchase experience, EVER!After checking resale values of used Hondas around the Athens area (they are high!), it just made sense to buy a new Honda.Sales Advisor, Will Stephens, qualified our needs, arranged a test drive, and stepped us through the information gathering needed for the purchase.Jonathan Waggoner in the Finance Dept., confirmed our finances and made the paperwork so easy.We drove off in a 2021 Civic Sport Hatchback and are still marveling at the vehicle and know that Phil Hughes entire staff backs what they sell!Well be back!

Ke
Review №64

Excellent service as usual. Very clear explanation of work done and condition of various aspects of the accord. The service advisor was also friendly.

Ro
Review №65

Excellent service- would recommend to anyone looking to purchase a car. You can not beat a Honda for reliability and service.

Sh
Review №66

I had an excellent experience again at Phil Hughes Honda. From the start browsing their inventory, through working with the sales rep, through dealing with financing, the process was easy, straight-forward, and customer-friendly. I was never pressured or hard-sold on anything. My sales rep, Will, was not only very knowledgeable about the vehicle and was able to answer all my questions, but he also was simply a nice guy who really helped through the process. Again, Id like to stress there was no stress or pressure through the whole experience. This is the second vehicle Ive bought from them, and it likely wont be the last.

Wi
Review №67

This dealership is awesome!!! Went in expecting the worse. However, was extremely surprised with the outcome. Excellent sales team, as well as an excellent finance team. I couldn’t be more happier than ever. Thanks Hugo and Will.

Jo
Review №68

My wife and I had heard such good things about Phil Hughes Honda. We were not disappointed! My wife had her heart set on a 2021 Honda CRV. We were able to take care of most on the legwork on the phone and through email. Will Stephens, our Sales Consultant was awesome! Will’s communication skills are outstanding and he really cares. His attitude and demeanor turned a potentially stressful situation into a very pleasant experience. When we did arrive to finish the paperwork, they we’re waiting for us in the parking lot. The whole process was smooth and stress free. Armando Tovar in financing was just as helpful and easy to work with!

Er
Review №69

Had a great experience at Phil Hughes Honda they made a quick and painless Lol. Everyone from sales to financing was amazing and very helpful.

Te
Review №70

We had an outstanding experience @ Phil Hughes Honda this month. We received a ph. call from Jesse Parra offering us a plan to trade-in our fabulous 2018 Odyssey for a brand new 2021 @ an acceptable price. After going to the dealership and consulting with him, we were very satisfied that this was a beneficial deal for us & actually, also, for them.Jesse is an outstanding salesman - very considerate, helpful, patient, professional, and knowledgeable. We feel very fortunate and grateful to have worked with Jesse. We give him our highest recommendation!

Be
Review №71

Staffs were so quick to respond and meet. Jose Montoya was very knowledgeable about the vehicles and so patient. He provided me a very useful comparison of Honda models, trims and features on each, helped me a lot to decide. Much more welcoming, caring and friendly staff than the other dealerships I had visited. Thank you!

Sh
Review №72

My sales rep was sooo nice I can’t even remember her name..

Wi
Review №73

Buying a car here was easy, quick, and painless! I got a great deal, and I know, because their employees were all wearing masks, that they care about their customers and their community. Id definitely buy here again.

Dy
Review №74

I had a wonderful experience. All of the staff greeted me upon entrance and everyone in the service department went above and beyond to assist.

Eg
Review №75

Delivery great wonderful service person Life matter acknowledgement actually no one are perfect trying hard to be hope faith Charity in theses three thing Love from every talk to walks in Life matter of past present future....

Ma
Review №76

1st off, was almost 2 wks wait just to get an appt. My car is brand new just purchased in Dec. Developed a loud rattle & had 2 metal plates, one on each side front of vehicle fall off as I pulled into ny driveway. Found both were secured with only 1 bolt but should have been 4. Day of appt, arrived more then 15 min ahead of 10:30 appt, was told to sit in waiting area & would call out when repairs done. An hour & 45 min later were fimally called. In my opinion, this should have been a simple fix & since we had a scheduled appt, it took far too long.

Ed
Review №77

Jesse was very genuine and straightforward. Took the time to go over details and show me features and wasnt pushy. He wanted to make sure I was getting the car I needed. I am impressed with the Phil Hughes Honda team and thank them for such a great experience.

Li
Review №78

Our service manager, Trent, was very helpful, and our car was finished even sooner than expected.

Li
Review №79

Bought a 2021 Honda CR-V EX. Sales Representative, Jose Montoya, extremely helpful. He knows his product and was of invaluable assistance in explaining the new technical features we did not know. We would definitely buy another car from him.The Dealership itself is very clean, the employees are super friendly and professional. We are very happy with our new car and look forward to getting it serviced there.

Je
Review №80

Excellent service today. Good solid energy from Salesman Will and the finance guy (he has an older dog like me) No B.S. with these two guys, which I appreciated because as a single woman, I came in ready to go to war, but felt safe!

Er
Review №81

Seemingly good general service in service department, had delivered as promised on time

Do
Review №82

Bought an awesome CR-V from Phil Hughes Honda and will only let them service it. We moved over 600 miles from them but come back for service by them. Excellent and honest service! They genuinely care. This time was really a sweet experience. Jake in service remembered the fact my sister had recommended them in 2017 and that we drive a long way to get to them. When the shuttle arrived, I was just coming back from walking my two pups so I asked the young man if he had a minute for me to put the pups in the house and roll two trash cans up the drive. “Take your time; no problem”’, he said. As I came back around the corner with the two trash cans, he jumped out of the van and took one of the cans up the hill with me. His name is Noel and he really embodies the Christmas spirit! Both he and Jake are very personable and treat their clients professionally but friendly! Phil Hughes Honda, thank you!

Re
Review №83

I called Monday morning July 12th to see about dropping off my 2020 Pilot for service and to look at a stereo recall. The service representative said that things were busy and could not promise that the vehicle would be serviced that day if we dropped it off. She suggested scheduling an appointment. I thanked her for her honesty and scheduled an appointment for 9:45 the following Monday, July 19th. My wife took the Pilot for the appointment The service attendant took my car and told me it would be a 3 1/2 service I told her that was fine as long as I could get a courtesy shuttle to my dentist office 4 miles down the road at 12pm. She said sure it will be here at 11:30. At 11:40 I went up again and asked politely when the shuttle would be coming because it was late. The service representative told me to be patient and told me it would be here in 5 more minutes. At this time, I still noticed my Pilot had been sitting in the parking lot outside the service department for the 2 hours and not touched by a service technician for the appointment I showed up for at 9:45. After 10 more minutes, at 11:55 I reminder her again that I needed to get to an appointment. At this time they got a receptionist to drive me to my appointment. My Pilot had not moved and I saw multiple people walk in and out and get there vehicle serviced. It was evident that some didn’t have appointments. Then once my dentist appointment was over I had to wait another 35 minutes for someone to pick me up. I assumed After almost 4 hours now my car should be done. Once I arrive, the representative informed me it would be another hour. Five hours later my car is serviced. I know things happen and the service department may be short staffed, but they told me to schedule an appointment in order to be serviced appropriately. I watched them take walk in when there are people with appts. It was a complete waste of my day not to mention rude in making me late for my dentist appointment. Additionally, I feel like I was completely dismissed by the service representative.I had someone call and apologize and offered a courtesy car next time, which he said should have been offered this time. I appreciate the apology, but I do want to let it be on record, so this doesn’t happen to someone else. Hughes Honda needs to take on what they can handle, and I am not sure that scheduling an appointment matters. I felt completely forgotten after buying my car there. It was very disappointing.

Ri
Review №84

The work I have done here is with good assurance that it is done well and on time. Ive had the cr-v in there quite a bit in the last 5 years for service, repair and part replacement, always positive that the job

Do
Review №85

Great buying experience. Pre-arrival chat with Will and appointment via text. On arrival everyone had on mask and we felt very safe and protected. We knew what we were interested in prior to arrival and Will was thorough and very helpful and made the whole buying experience seamless. Thank you Will and Phil Hughes Honda.

Jo
Review №86

Shoutout to Matt and all the guys in service for fast, friendly work!

ja
Review №87

My salesperson was Jose Montoya and he was 5-star with me. He took the time to explain everything and answer all my questions. The financing department was easy to work with and met all my needs.

Be
Review №88

Jesse made my shopping experience exceptional and he even added a personal touch to my new vehicle...a big red bow! I love my new CR-V!!!

Kr
Review №89

I’ve been driving the same vehicle for 16 years. I knew it was time for a change. Earlier this year, my daughter started car shopping and had a not-so-great experience elsewhere. She ended up at Phil Hughes and had a pleasant experience and got a great car! So, I decided to try it myself! I had such a great experience! The sales staff are so knowledgeable and personable, it was a great time. I didn’t feel pressured, there were no attempts to add the extra junk that dealerships tend to do...just friendly folks looking to help you make the right decision. Even the financing team was so delightful and explained everything every step of the way.As for safety during a pandemic, they thought of everything. All the staff were masked (there was one gent from I think service who came in doing an ear dangle, but otherwise everyone seemed to be taking it seriously). There was hand sanitizer out, spaced chairs...I felt safe.All in all, I highly recommend Phil Hughes Honda. Here’s to a new car that I’m hoping to spend another 16 years in!

Am
Review №90

Quick to respond and meet and exceed price comparison. Lindsey was very knowledgeable about the vehicle we purchased and even followed up to see if there was any additional help she could provide. Much more welcoming dealership than the others we visited too!

Ja
Review №91

Very appreciative of the service department’s efficiency and courteous staff.

Ja
Review №92

I reached out to Phil Hughes Honda and several other Honda dealerships in the Atlanta area. I was moving cross country and needed a car as soon as I arrived. Shad was an open line of communication during the entire process and had everything lined up for me when I got there. I highly recommend Phil Hughes Honda!

Ty
Review №93

Transmission went out told jake that I couldn’t afford a brand new because I just had a baby he found be a cheaper one fast

Ch
Review №94

Best car buying experience ever and I’ve purchased 11 Honda’s over the years, plus a few others. Will and Peter were exceptional! I would highly recommend Will Stephens, Peter in Finance, and Phil Hughes Honda.

Ke
Review №95

The dealership was very helpful when I went to get a truckVery satisfied

Be
Review №96

This was an excellent car buying experience! We have purchased several Hondas for our family, but we had never bought from Phil Hughes before. Our salesperson was Lindsey and she was so knowledgeable and personable! She and the Finance Manager, Andrew, made the entire car buying process quick and easy! We would highly recommend this dealership to others!

ru
Review №97

I had a great experience at Phil Hughes Honda buying my first car. The sales team is very relaxed, friendly and willing to listen. They provided me with all the information and knowledge needed to put me in the car of my dreams. They have a customer for life.

Ry
Review №98

Tires installed and balanced then came home and a tire was low. Paid over $600 and had to go back next day.

Ta
Review №99

This is my second used car that Ive bought from Phil Hughes Honda. Their salesmen are amazing. Their service department is top notch. I will buy from them again in the future. Thank you Jesse for selling me my car! I love it!

Ja
Review №100

Steve has been my service advisor the last few visits to Phil Hughes Honda. He is always so nice. I am greeted immediately when I pull into the service reception bay. The waiting area is always so clean and comfortable.

Information
97 Photos
100 Comments
4.8 Rating
  • Address:3200 Atlanta Hwy, Athens, GA 30606, United States
  • Site:https://www.philhugheshonda.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 706-549-3530
Categories
  • Honda dealer
  • Car accessories store
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Car manufacturer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–6PM
  • Thursday:Closed
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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