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Cricket Wireless Authorized Retailer
1838 Decatur Pike, Athens, TN 37303, United States
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Cricket Wireless Authorized Retailer
Comments
Ab
Review №1

Kelcey helped me tremendously. Great service.

am
Review №2

I absolutely love this store!! Every time I’ve been in Brittany has been great and professional!!

Na
Review №3

The people there are friendly and knowledgeable. This place is not too busy so the service is usually quick and easy.

lu
Review №4

Kelsey shes done a great job patient and very respectful

Su
Review №5

Did a really good job today

Ve
Review №6

Nate did a good job

Ju
Review №7

Kelcey was very attentive and helpful

El
Review №8

Customer service like no other! The staff have great personalities and truly know why they’re talking about. Best phone plan in town!

Iz
Review №9

Phone plan is great, but the customer service at this store leaves a lot to be desired. The employees here really give the impression that they dont care about customer concerns and cut you off in the middle of explaining your issue or asking questions. Very dismissive and rude over the phone. Was not a great experience.

Jo
Review №10

Love it and I will be back soon!

Lo
Review №11

Great Service!!

Mi
Review №12

Great service and price. Will add info on actual reception after using it a few days, but they promise full AT&T coverage PLUS additional Cricket towers.Sales representative Kelli and Manager Vee were a true delight. Both were very knowledgeable, candid and helpful. They were able to get us an unlimited plan with the same services for HALF of what were currently paying, PLUS two quality phones for free!They also helped transfer our contacts and files, and showed us features and tricks of our new phones.

Pe
Review №13

Worst Service Ever Much Rather T-Mobile Next door. Their service was supreme

An
Review №14

They were really nice. Crystal was very helpful ty.

Li
Review №15

Very patient & helpful transferring our service.

Pe
Review №16

Great service very friendly ladies working today thanks again

To
Review №17

Went to buy a phone on my upgrade and while girl there tonight tried to help she kept saying she didnt know when phones they were out of were going to be in stock nor much about the products .

St
Review №18

Great experience. I went in there today and got service through them. The 3 women that were working there were EXTREMELY helpful, nice and patient. Between the service and good deals, Im definitely recommending this store to everyone I know.

Am
Review №19

If I could give this place a -5 stars I would. They are never prepared for a customer. I thought I was bad enough with the women who used to work there. Now the men are even more incompetent. Went in with specific phone I wanted to buy. He checked to make sure he had one. Came out empty handed. I asked to see it and how much they were. He went to the back and finally brought one out. Then he proceeded to count the register drawer instead of answering my questions or assisting me with my purchase that I had money in hand to do today. I walked out without buying anything. This store is ridiculous.

Li
Review №20

The new staff is very helpful and patient with customers! Do fun events and try to help customers with budgets greatly 😁

Ur
Review №21

The employees are so friendly and they even took the time to dig though boxes to look for a case that I wanted! Would recommend.

Wi
Review №22

Under new management and the stores a lot cleaner and the workers much nicer now. Good deals!

Ra
Review №23

Friendly helpful staff and helped with what phones we should get. They werent pushy and their convos with us and each other were great.

Te
Review №24

They were helpful in the transition from my current carrier and I was able to keep the same phone number!

Te
Review №25

I have called for an hour... The store closes at 6pm... Its only 5:24pm... At least have enough courtousy to pick up the phone and take a call back msg... or, put them on hold at least then if they hang up its on them... So far the products have been up to par but, the customer service needs drastic attention or some indefinite changes...

Br
Review №26

Dont hate it just dont know what it is

Dr
Review №27

Update 5/25/18 Once again the good management and staff are gone. Now the new manager is all knowing but knows little about the devices he claims to be an expert on.

Li
Review №28

Great phone and nice people work there and help you a lot!

Al
Review №29

Great place to get your phone and tablets from

Tr
Review №30

Such friendly service! Very pleasant.

Bl
Review №31

I am having issues with my phone, Took it in to have them look at it, and they refused to help me. The store manager told me my phone wasnt supposed to last over a year and just kept telling me I needed to upgrade. Very poor customer service and are the employees are completely clueless when it actually comes to phones.

St
Review №32

Although I didnt anything this place has a lot of good deals also I was pressured

A.
Review №33

The nice young man was the most helpful I have encountered!!! Athens TN. Store...

Pa
Review №34

Love my new phone

Li
Review №35

Awesome phones and great customer service

Br
Review №36

Friendly staff and hard working!

J.
Review №37

My daughter loves her phone

Sh
Review №38

Didnt solve the problem

Ta
Review №39

Excellent customer service!

Br
Review №40

Awesome customer service

Ja
Review №41

The employees are very helpful

Ro
Review №42

Actually was in here with my mother. They did treat her with respect and answered all her questions

Sh
Review №43

They are always helpful

Jo
Review №44

Athens ripped me off i bought a phone and the day i bought it it tore up and they would not honor the seven day return policy i took my phone back 4 times before the seven days expired finally after seven days expired they admitted to the seven day return policy but then refused to take my phone back because time had expired then they threatened to fire the worker if she had listened to corporate and take my phon back

Da
Review №45

There staff are snobs & need someone in there that can make decisions on phone warranties

Je
Review №46

I love cricket

Ke
Review №47

Need to hire someone that is authorized to do the job

Do
Review №48

Best data in town

Cy
Review №49

Awful service.

Da
Review №50

No good Bad serves

Ti
Review №51

Love this place

Va
Review №52

Great staff!!

Ju
Review №53

Good

Al
Review №54

Sucks

Cr
Review №55

Cheap

Information
20 Photos
55 Comments
3.4 Rating
  • Address:1838 Decatur Pike, Athens, TN 37303, United States
  • Site:https://www.cricketwireless.com/stores/ll/US/TN/Athens/1838-Decatur-Pike
  • Phone:+1 423-405-5959
Categories
  • Cell phone store
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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