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J-Pro Car Care & Towing
107 Decatur Pike, Athens, TN 37303, United States
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J-Pro Car Care & Towing
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Ma
Review №1

Very good place.. phillip was the best on getting me in and out even i had a lot done... talk to him he take care of you

Ma
Review №2

J-PRO is awesome! The best staff and best rates in town! Dylan Eaton is very friendly and helpful. I will never take my vehicles anywhere else to be serviced. 10/10 would recommend!

Be
Review №3

I just want to thank the guys at J Pro for helping me out today. I happened to get a flat tire right at their business and the guys working there, (wish I had caught their names but) I tried to offer him $ for everything but he absolutely refused. I just want to say thank yall so much!!! So for the record the employees were absolutely friendly and obviously their prices are good I give this place a 5 stars for a reason!!!🙂🙂🙂

As
Review №4

Absolutely amazing crew. I called multiple places trying to get my vehicle towed two blocks over too my house. Several places said it would be $100 or more and they would be over an hour getting to me. I called J-pro he said $65 and could get to me immediately. Not only did they tow my vehicle he also told me what was wrong with my vehicle. And also walked me through how to replace the part that was bad. I will recommend this towing service to anyone and everyone.

Sa
Review №5

Locked my keys in my car this morning at the DMV, of all places, had a very important appointment in an hour, thought my day was ruined.... called insurance thinking it would be at least an hour before someone could help me but NOPE J-Pro car care & Towing was there in about 5-10 mins! I couldn’t believe it! Thank you so so much for saving my day! Highly recommended them for services!

Ph
Review №6

I dont know how this service gets very high ratings. I have used services here a few times. Service quality is good although the price is a little higher than other similar shops. The worst thing is that the employees/mechanic are rude and seem to not care much about customers. I just called in to ask for an estimate of services. The man who talked to me was like yelling at me when he couldnt hear my questions clearly, just like I was annoying him. He also gave answers in the same voice. At the end of the call, he shut off so quickly even before I even said thank you to him. Seems like customers need them but they dont need customers. Will never call or use services here again.

Ju
Review №7

My car broke down at Walmart today, I thought I would need a tow, and didnt know what garage to call. Found J-Pro online and called them.....Dillon was there in 10 minutes,....what a Blessing he was!! Said I got this ......popped the hood turned it on and said it was the battery, which he charged for me. Dillon .....THANK YOU SO MUCH♡♡ Very professional, and so kind.

Ro
Review №8

RUDE STAFF! VERY DISRESPECTFUL TO WOMEN WITH CHILDREN!

Su
Review №9

We have just started using j pro and so far they have been great. They get the job done fast and service is good as well

De
Review №10

Wrecker drive is great. Shop is nice

Ch
Review №11

They have went above and beyond for me today as I needed a tow. They all were very helpful and kind. I extend this from the auto shop to the towing. Thanks again!

El
Review №12

I normally do not post reviews. I was in this shop with a friend a few weeks ago while she was getting repairs done and was so pleased with the experience not only she had but I had as well. The girl in the office kept us up with conversation to pass the time. The mechanics were very honest with us as well which is hard to find around this town. Clean environment and friendly honest folks. 5stars

Mi
Review №13

Let me tell you something! These people went above and beyond anything expected. Service was great! Highly recommend. Emily was delight to work with. Very professional. Vehicle is running fantastic.

Ri
Review №14

Great place and people. Did very good job on my van. Will be taking more cars thier to be worked on in the future.

S
Review №15

Thank you for the great job.

Sa
Review №16

I had a spark plug blow out of my engine and had to have this shop tow my vehicle to there shop for repairs. I was worried about the cost and having to stay overnight or get a rental as i was traveling. To my surprise they made me feel right at home and was able to fix my vehicle and get me on the road within a few hours all while saving me money. Thank you to the crew at J-pro

Ja
Review №17

Honest, Friendly, Reliable. This company came to my rescue when my car overheated. They towed me to there shop and fixed my car very inexpensive and got me back on the road. Thank you guys and gals at Jpro for helping us out

Br
Review №18

Very thankful for the young man who came out and changed our tire. Very fast, courteous and professional . We felt right at home. If we ever need anything in this area we know who to call. Thank you J-Pro and the towing guy

Da
Review №19

They seemed nice at first. But.. I was having an issue with my engine. After diagnosing the issue. They also proceeded to change the coolant and charge me an additional 100 something dollars for that without informing me first. And then to beat it all they told me that I needed a new engine and quoted me over $3000. Upon taking the vehicle to a different repair shop. It was actually a bad seal in the engine that could be repaired for $700. I don’t like leaving negative reviews but personally, this experience was not great.

Pa
Review №20

Only the second time in my life I have every had to have a vehicle towed for service. First time I have ever used J-Pro. Dillon was great and took the extra time to explain all the services available at J-Pro. Towing cost is very reasonable. Will be using J-Pro for all of my auto service needs from now on.

De
Review №21

Great service!! Will be going back for future needs!

ar
Review №22

I have used this shop multiple time for towing and repairs. Everyone has always been so nice and honest. I trust this place 100 percent and will use no one else. Thank you J-Pro for always taking care of my car needs

Mi
Review №23

They are very fast to respond and work very professionally I like to give a great big Thank you to Dillon Eaton who responded to myself and 2 granddaughters at the BP ON CONGRESS PARKWAY in October When I had locked my keys in the car while my granddaughters were sleeping in the back seat his response and professionalism was amazing he had my girls out in a matter of minutes I would highly recommen J-Pro Car Care &Towing anyday...THANK YOU AGAIN DILLON EATON

Ke
Review №24

I had my a/c fixed by J-Pro and I knew I was going to pay a little bit more but I was ok with that because I knew I was getting quality work and it would be done right. They told me they was going to change 100% of my a/c system and after they was done working on it I wouldnt have to worry about it for years. After a couple months it stopped blowing cold air again... Took it back and they put some dye in it to show where the leak is. After a couple more months it stopped again. Took it back and they changed my compressor. They said if this dont work Ill have to pay labor to have it worked on again. That sounds like BS to me

Sh
Review №25

We took our car there for our brakes to be replaced but inspection was all that was done cost $76.00 and while there a gentleman came in because he had a oil change and no oil was in it once he left he only found the problem till he got home. We were told it needed rear brake drums replaced ($145.00) when taken to another shop they just turned them ($35.00). Not Happy.

me
Review №26

Why do you garantee 24/7 roadside assistance? Thats not true. My insurance company called at 445am for assistant for me and was told nobody available till after 7. When they called back to set something up no answer. If your not going to do what you advertise than take that off your advertisement and dont guarantee something you dont do.

Ko
Review №27

Exspenive

Da
Review №28

Awful place. I asked them to fix my tire and they put a plug in it. Never took the tire off or anything. Then proceeded to charge me 24 dollars to do it. I could have taken it anywhere else to have it properly repaired for that price. Then I called them and they guy ended up hanging up on me. If I could give a 0 stars I would

Sa
Review №29

I called J Pro and spoke with Dylan about getting my car towed from Athens to Cleveland. He said he’d be there in 15 minutes and he didn’t waste any time getting on it. He showed up quick and got my car delivered to the dealer on time and efficiently. I personally want to thank him that’s awesome I didn’t have to wait any extra time! Their prices are definitely reasonable. I won’t use anyone but them in the future.

Ja
Review №30

Amazing shop where they will always take care of you. I live in Atlanta, GA but always have major work done here when I come to visit. Fast turnaround and quality service with competitive prices. Highly recommend.

Lu
Review №31

Very professional and honest staff. Everything from towing to repair work was very satisfying. I have now found a true home town trustworthy car professional shop in town. Thank you the folks at J-pro for making my experience something to remember.

Br
Review №32

I just want to say a big thank you to J Pro. My child was involved in a wreck earlier this week and when this tow company arrived they were very courteous and professional. After the wreck we called and had questions and spoke with the tow guy dylan however everyone we talked to was amazing. I just want to say thank you Dylan and J pro for the best experience ever with unfortunate circumstances. We will be using j pro in the future. Thanks again

Me
Review №33

Very fast and professional, will definitely be back and recommend to others!

Kr
Review №34

I had my car towed in on the interstate and this shop took excellent care of me. Me being a single mother with 2 kids knew I was for sure was gonna be taken advantage of but that was not the case Jim and his crew went above and beyond to make sure I was taken care of at a reasonable price. When I called for a wrecker I spoke with Dylan who was very polite and responded to my need for help at 11pm at night, very quick and even giving me a ride home at no extra cost to me. Thank you j pro for your quick and professional assistance you guys are very trustworthy and forever have gained my business

Sa
Review №35

Enjoyed my experience with J-Pro. My car broke down Saturday during pumpkin down and would not start. I called J-Pro and they sent a tow truck to us. The driver was very courteous and professional. He towed us to the shop and even offered us a ride home. First thing Monday morning the shop called us to let us know exactly what they found and how much it would be to fix. To my Convience it was rather cheap and they completed the repair came back and got us and now my car is back to normal. Thank you J-Pro for everything. We will Definitely be back

Je
Review №36

J-Pro has worked on our car every time we have needed anything, big or small. This time specifically I am amazed at how quickly they got us repaired and how great the price was! They have towed our car each time as with this last time being out of town on a Sunday. Dylan E. was on the way for us in minutes and brought us to our house. He was beyond friendly, helpful, and professional throughout our experience. Thank you Dylan and J-Pro!

Ol
Review №37

This is for the Truck shop. We woke to leaks in the roof of our RV and needed help fast because a storm was inbound. I had called everywhere with no help in sight. I called Angela at JPro on highway 11 and she was amazing. Not only did they get us in and fix it right, they were so helpful. Mike is very consciencious and thourough. Angela even helped us find a hotel room for us and our dog, so the repair could cure properly. When we returned the next day, everything was fixed a looked great. There have been several storms since and no leaks. We will be happy to use them in the future.

Ja
Review №38

Very Trustworthy. I broke down on the interstate and thought I would never find a wrecker company at 3am but low and behold I Call J-Pro and these people sent a driver out and was rather quick. Towed me in the there shop for repairs and even took me to a hotel. Thank you folks we sure appreciate yall

ke
Review №39

Stopped in to have my car looked at. The lady at the desk Selena was very helpful with getting me in even when I didnt have a appointment. They offered excellent customer service. I will be back if I have issues in the future. THANKS FOR HELPING A GUY OUT JPRO

Ra
Review №40

Great people who do a fantastic job every time!

ch
Review №41

JPRO TRUCK AND TRAILER CENTERHighly recomend these guys, woke up this morning (8/12/19) with a flat drive, a good friend of mine recommended I go here. Im glad I did! Super friendly staff and really knowledgeable as well. Got the truck in the shop as soon as I got there and was done in no time! Will definitely be bringing my truck here for now on, great service and fair prices.

Je
Review №42

Very Trustworthy. I was told I needed a lot of work done to my vehicle but instead of scaring me into doing it all once these people broke it down into a plan of action that was barrable. Thank you once again J-pro

He
Review №43

Super nice people and will help you in anyway they can. My experience with them was nothing but pleasant. They help me figure out the steps I would need to take to handle my fathers car that was towed there and they even called someone for me to help figure it out.

Me
Review №44

Im amending a one star review. In all fairness I understand Athens city is who makes the prices for towing but I still feel its ridiculously high for the city to charge that much. The day my daughters car was towed I was upset and left a bad review because of an exchange with the driver that I lost my temper over. I was worried and anxious but it made a bad day worse for both of us. I took offense and was upset and put up a strongly worded review in reaction. I called and apologized but didnt realize this didnt come down when I thought I erased it later. I dont want my dealing with one person and getting upset over temporary circumstances to effect their long term reviews.

Ga
Review №45

I had some really extensive work done on my chevy s-10. I was more than impressed with the cleanliness of the shop and the friendliness of all the staff. During the repair the mechanic found a couple other issues that needed to be fixed. Now I would have ever known they were a problem but J-Pro has the diagnostic tools and computers to really get to the actual problem. I was called by the shop and notified what he found and how much it would cost. After the repair my truck drives like a champion.Thanks J-Pro

Ja
Review №46

Thank God they got to us quick. We were stranded on the side of the interstate with 5 adults and a 2 year old and an hour and a half from home. Prompt professional service. Thank u so much!!!!

An
Review №47

Best place in town

Ru
Review №48

I am a truck driver and this review is for the truck and trailer side of the business. I delivered the Freight-liner which had a number of problems. The list was long enough dont need to go over it again. Well my employer wanted to wait till I was on vacation to get the truck worked on. They fixed every problem on the list and thanks to the diesel mechanic found and fixed a couple more. I got the truck back and it rides like a dream. I go to J-Pro for all my needs. I have had bad dealings with actual dealer shops not being thorough enough. Most mechanics just go by what the computer is saying. However if you have driven a rig for as long as I have you know when something is not right. I dont know what it is to pin point but I do know what the truck is doing. A lot of the times these problems can be caught by the driver before the computer gets the message. So thank you to the mechanic and really all mechanics who actually trouble shoot a vehicle and listen to the driver.

Be
Review №49

Very very friendly and kind understanding people the driver was very friendly me and my son r very thankful for what they did 4 us today was there in no time and helped us thank u from bottom my heart for being so kind and understanding I highly recommend this tow company

Ka
Review №50

Dylan and everyone I have spoken with at this company has been very helpful and friendly. I had no issues obtaining his services as he literally drove right up on my wreck by luck and little grace. I recommend this company to any and everyone!

Ch
Review №51

They are a little higher then most places but it is worth it especially if you want good quality work

Jo
Review №52

Great shop with a very well trained and knowledgeable staff. They stand behind the work and do it right the first time. Highly recommend!

Er
Review №53

Didnt return my call but I called a few days later and got my questioned answered. Thanks

An
Review №54

Always a friendly and welcoming environment and the most straight forward and honest service! Highly intelligent and very fast! I always take my vehicles to Jpro and recommend to everyone for car maintenance!

Br
Review №55

I ran into a situation the other day and ended up needing the assistance for towing and repair I called multiple companies for help and they tried charging me a lot because it was late at night. I called j pro at 1:30 in the morning and spoke with Dylan despite it being late he was very polite and charged me a very reasonable price to come pick my car up on the interstate and tow it to there facility for repairs. The next day I called and spoke with the owner Jim who said they were checking it out at the time. I explained how I urgently needed my car back. Even though being rushed they were very professional and worked promptly to get my car back on the road. I am very satisfied with j pro and despite living 30 minutes away I will still use them for my repairs. Thank you Dylan and the team at j pro for your excellent service. Definitely recommended

Mi
Review №56

Everyone at JPRO Athens are very friendly, dependable and helpful.My experiences with them have always been very positive!Would recommend them for any and all your automotive needs.

Na
Review №57

Driving from Tampa to Ohio and I get a flat. Everyone else was 2 hours away. Dylan and the woman with him were extremely nice, helpful and fast! Even got to me in 10 mins! If I could give more stars I would!! Thank you!

Ju
Review №58

My experience was awesome. My car broke down on the interstate and before I could get back to it the police towed it. Now I know about police rates etc. but this company went above and beyond to help me get back in my travels. The tow bill I thought would be expensive however was very reasonable actually I felt a little to cheap to be honest but they also took the time to help me figure out what was going on with my vehicle. Within reason found the problem and fixed it at a very fair price. Thank J-Pro and even being a out of towner if Im in the area I know who to call. Thanks again

ma
Review №59

Great customer service. If you have a problem they can fix it! Dont hesitate to bring your car here. Youll be very pleased.

Ro
Review №60

My truck broke down on I-75. These fellas towed my vehicle to their shop and replaced the fuel pump, all at a fair price. What else could you ask for. Five stars all day.

fu
Review №61

Very helpful staff. Honest and trustworthy

Sa
Review №62

J-Pro was absolutely amazing. They took my car in right before they closed and had it fixed by afternoon the next day! Great service and very honest. I would recommend them to anyone and everyone.

Ta
Review №63

Friendly & always willingly to help

Ch
Review №64

Dylan showed up quickly and 💯 saved the day!!

Em
Review №65

Awesome service! Awesome team! Awesome Place! Easy to work with.... gets the job done fast. :)

Pa
Review №66

Ive always gotten top notch service from JPro! They fixed one issue with my truck that no one else could fix. Later on, I had another issue and if they had done what I thought the problem was it would have cost me a lot of money. But, they were honest and found the real problem, which was much cheaper.They are my go to auto service!

Jo
Review №67

Had a very weird noise my car was making. I could not figure it out. Took it to Jpro and they found an exhaust leak and repaired it. Car sounds great now. A+ service and knowledge on repairs.

Bi
Review №68

I was quoted 1500$for an oil leak. I fixed it myself for 6$and 30 minutes of labor. Pretty big difference in price. They tried to pull one over on me.Turns out it was just the oil filter seal.

Ma
Review №69

I have my truck break down in Athens TN. Had my truck repaired by J-Pro service. These guy where not only professional, but made me feel like I wasnt an out of Towner. Great job J-Pro

St
Review №70

Awesome place to go if you need any repairs done! Friendly service and reasonable prices.

Sh
Review №71

Jpro is awesome they take care of you and fix anything u have wrong Jim and Dylan are great on everything there are more people there that does a great job

ca
Review №72

Friendly, knowledgeable, and clean place to have your car worked on. always happy with my service that was done at JPRO.

Br
Review №73

I have been taking my vehicles here for a few yrs now either for routine services or major repairs and it is the only place I will take my vehicles. I know I can trust them and they have fast and very friendly service. I would recommend them to anyone. They are my vehicles Doctor!!!

Va
Review №74

AWESOME

St
Review №75

Great service and response time! Thanks Dylan Eaton for all the help! Greatly appreciated!

De
Review №76

Very friendly & affordable!

Ke
Review №77

Dylan was prompt and extra careful with my car.

Ki
Review №78

Poor customer experience. Very neglectful in their work and rude. Took my truck in and it took a week to tell me I needed to take it to the dealership and in the process of diagnosing, they left a piece off my truck causing the truck to lose power. Had to take it to the ford dealership and pay an additional 100 dollars to fix a problem this place caused in the first place. Owner acted like he didnt care one bit for his neglectful work. Would not take a bike there

Gr
Review №79

Price gouging and they was rude and this morning they called and they threating me on because i gave them a one star rating and they want me to take it off then they left a cell phone in my car they threating to lock me up for them leavening it in my car i leave 458 miles away the ower called me and said going to right charges on me for a cheap phone they got form walmart prepaid cell

Be
Review №80

I completely trusted this shop but I went in for an oil change & wound up paying almost $700.00 for the oil leak I supposedly had & on top of that they found $2000.00 worth of work I also needed done Now I know this happens everyday to women but that they took that kind of advantage when I had buried my husband just a week earlier is lowest of lows the work they claimed I need was looked at by 2 other mechanics & they found absolutely nothing wrong with my car Ladies Beware

Ja
Review №81

10 out of 10 service ! Thank you much JPro crew!!

Dy
Review №82

Very Reliable both towing and service. On Time and Very Professional

ma
Review №83

Amazing customer service my boat trailer broke and Dillon was able to get it towed to the shop to be repaired highly recommended.Trevor

ED
Review №84

Thanks for the fast towing service and the fast repair when you are desabled and your car breaks down you are at the mercy of others. You can count on Jpro to come thru. Thanks Jim and staff.

Ve
Review №85

Dylan was great, best service I have gotten in a while. Will make sure I call J-pro car & towing.

Dy
Review №86

Quality customer service at a fair price

MI
Review №87

Prompt service and a wonderful staff , you cant go wrong with J-Pro !!!

Am
Review №88

Jim the owner is an absolute jerk… didnt even get an opportunity to do any work for me he was so unprofessional and rude

Pa
Review №89

Theyve always done right by me. Good work and trust worthy.

E
Review №90

Dillan came out and was very friendly and professional. You couldnt get better service than Dian with J Pro!!

Ri
Review №91

Great service. Very customer service oriented.

je
Review №92

Professional and on time

ca
Review №93

Good place and nice people

Ja
Review №94

Proven Best of the Best technicians around!

Sa
Review №95

Very honest, reliable and professional

To
Review №96

Great work and great people!

Sa
Review №97

Takes advantage of a bad situation!!

Kr
Review №98

Wayne and Dylan are absolutely amazing!! I would recommend all my family and friends to use J-Pro!!

Information
14 Photos
98 Comments
4.4 Rating
  • Address:107 Decatur Pike, Athens, TN 37303, United States
  • Site:http://jproservicecenter.com/
  • Phone:+1 423-746-2600
Categories
  • Auto repair shop
  • Auto electrical service
  • Auto tune up service
  • Brake shop
  • Car service
  • Diesel engine repair service
  • Oil change service
  • Tire shop
  • Towing service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–4:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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