My old truck needed the care that only the dealership can provide. Its not cheap but now a days what is? I am very happy with the whole experience. After drop off they drove me home. The service advisor kept me informed and let me know when my truck was ready. Thank you so much!

Delighted with my recent vehicle purchase, the team at Don Hall made it a fantastic experience. I received fast, friendly, and professional service from absolutely everyone involved. I started with an online inquiry and ended up with a vehicle well suited for me. The team at Don Hall used their experience and worked rapidly to offer finance options that worked well. They saved me immense amounts of time. I was contacted within a few hours with financing approved and drove away less than an hour later. Receptionists, salespersons, financial officers, service department, you name it, everyone involved made you feel at home. I couldnt be more glad to choose Don Hall as the dealer for my needs. Thank you.

Terry Slone went above and beyond to make sure I stayed in my budget and I was pleased with my vehicle. He made the loan process go by smoothly and was able to get me an affordable interest rate. He also would keep me updated during the whole process. I have a hard time trusting people, but with Terry my full trust was in him that he could make this happen for me with little to work with. So happy I chose Don Hall. I referred all my friends and family!

Ty Spurlock was AMAZING to work with! He made the whole process so easy, he was so patient, and I truly couldnt have asked for a better experience. So blessed to work with him. Oh, and if you are nervous like I was, he will make you feel so at ease. Truly an amazing group of people at Don Hall!

They were really great people to work with and getting me approved quick a d yes i recomend other and i go back again

Dropped my car and was supposed to get a call tell me my diagnosis is 2 hrs. I called them after waiting four hours. Was told it needed a purge valve and a fuel pump costing about $1200. I told them I’d talk to my husband and call them right back. She said she was going to lunch. Called back ten minutes later and left a message to do the work but call me first so I’d no how long it would take. I called them again three hours later and was told “I never got the message so we can’t get the part til Monday now. This would leave me without the car for at least three days as this was Friday. To her credit she did have the car fixed by Saturday and that was appreciated.

They sold me a extended warranty that only covers car during manufactures warranty how is that an extended warranty now im having problem with my car im just a few thousand miles out of warranty and ive not even had car few years if you buy car from this dealer with an extended warranty dont drive it something will go wrong with it and its not covered i was ripped off

Everyone at Don Hall was amazing!! They took very good care of me. Go check out Ty! He is awesome!

I just bought a new car here. Its my fourth time dealing and buying a car from them. My salesman was Terry Delawder this time. He was a pleasure to work with and treated me fairly. Im really happy with my purchase. I would reccomend this dealership. Go in and ask for Terry. You wont be disappointed.

Great experience Great Salesman(Rick Mcknight) very Respectful

I enjoyed my oil change experience due to the clean facility, friendly employees, and a fast service.

Friendly and helpful. They did the service quickly and were courteous.

Could not have asked for a better experience in buying a new vehicle. The staff at Don Hall are all top-notch, friendly, down to earth and very easy to deal with. We would recommend Don Hall to everyone! A special thank you to Josh, Lisa and Matt for being so fantastic!!!

A very stress free experience. Our sales agent went above and beyond in making our purchase as easy as possible. Everyone at Don Hall was great! I am completely satisfied and our sales agent Lee was fantastic

Everything was done in a timely manner. Everyone was great

They told me the rough idle my truck has is normal for that engine. They told me the transmission shudder that I experienced was not duplicated.

They were busy and still got me in and out quickly!

Treated with great respect and very promptly ,did the work quick and matched color very well, the girl at the door was very nice and professional,took very good care of me.

Very friendly. Did work needed and on time. Great team!!

We bought a brand new 2021 Chevy Equinox today, and I must say everyone there was very understanding, and super friendly, the understanding that buying a new car is not an easy process and they made us as comfortable as possible! They made us a great deal, and worked with our needs! 👍 10/10 recommend buying a car from them!

My Cadillac was serviced professionally by polite employees.

I took our 2015 suburban in for a transmission issue. There was no fluid detected on the dipstick when we dropped it off. They said that everything checked out. The transmission has also been hesitating when accelerating. This is the third time weve had it in for this issue. They could not explain why the vehicle has the hesitation or why there was no transmission fluid showing on the dipstick. This is very disappointing. Ive bought my last two vehicles at this dealership and am in the market for another. I think I may take my business elsewhere. Thank you for reaching out and I hope we can resolve this issue.

Went in to investigate what they said was transmission shudder. Since this is evidently a common problem with 8 speed transmissions the factory reccomended a transmission flush. They reccomended i drive it for 500 miles to see if it makes a difference, so far I have the same problem. If problem continues after that time (500 miles) I may get a lawyer and invoke lemon law!! I am not happy.

I wasnt really looking to buy when I inquired about the 22 trailblazer but they made me a deal I couldnt I couldnt say no to.

Ty did everything he could to get me in a vehicle I wanted. Ended up in a beautiful black Buick Encore.

Had some body work done to my car. There were some issues and I had to return the car back to get it fixed again. But they did correct the mistakes and the car looks good

Checked me in at my appointed time, got my service performed, and back to me within must a few minutes. Price was a great value. Very pleased.

Normally I do not leave poor reviews of places. But after having my truck break down in Ashland KY and towed to the nearest Chevrolet dealership for a diagnosis I could not feel more taken advantage of.After diagnosis on my 2006 Chevrolet Colorado it was brought to my attention that the waterpump had failed. (Awesome, they were able to diagnose the issue within 2 hours of being open the next day. No issue here.)After speaking with my service advisor about the diagnosis she advised that they replace the waterpump and thermostat on the truck to complete the repairs(fair diagnosis.)The part where I said that I feel taken advantage of is that they were going to charge me 917.xx to replace ONLY THE WATERPUMP AND THERMOSTAT. Not replace any of the other pulleys on front of the engine, radiator hoses, do a coolant flush, replace the belt. Nine hundred seventeen dollars and some change just to replace two parts on the side of a four cylinder engine. An hour job in my driveway back home.Anyone that has ever worked on vehicles knows that if you replace one pulley you might as well replace all of them. If you replace a pulley you need to replace the belt.Being how my belt was soaked in coolant it definitely needs to be replaced.Knowing that I was over 4 hours from home without means of reliable transportation I could not feel more taken advantage of by the service department of a dealership.Needless to say I got the truck on a trailer, towed it home and will be doing the repairs the vehicle needs in my garage.The only bright side of this is the speedy diagnosis done by the techs. However I would reccomend anywhere else to get a vehicle worked on.Completely dissatisfied.

Perfect experience. Treated with absolute respect.

Good selection of new GM cars. Used cars are way too expensive

Couldnt of done it without don hall. I purchased a 2016 kia optima me n my husband did and they where so helpful and talked through everything with us. Well worth the trip 😁😁

I have bought several new vehicles at Don Hall in Ashland Ky over the years. I have been more than satisfied with the Salesman Rick McKnight he goes beyond to make the deal that fits us. He calls and makes sure we are satisfied with our new vehicle. He deserves all the recognition for selling GM vehicles. I would recommend Don Hall, Rick McKnight and other salesman Ralph Cox to anyone.BUY AMERICAN AND KEEP OUR EMPLOYEES WORKING.

I went Tuesday and test drove two different vehicles feel in love with both but made my mind up on Wednesday which one I wanted. Called my bank got a great interest rate called Don Halls told them so they beat it, we went and picked it up and we have never had an experience like this in the 29 years weve bought anything. They were so nice, explained all the features on the vehicle. They have the BEST customer service Ive ever had, we will from here on out purchase or vehicle her. Ooh and the sale rep was off but came in just to help us and the fiance guy stayed late. Way to go Don Hall, we will be a refitting customer

Were able to work me in a fix my problem. Thanks. We were able to make it home.

Ty did an amazing job and was very knowledgeable about the process. He took very good care of us. We love our new car! Thank you all so much!

Everyone was super nice and professional. Luke, Terry, and Matt went above and beyond expectations.

Everyone is always friendly and very helpful!

Really great people, help you find what your looking and try to even get you in something better.

Had a great experience with Richard, our sales rep. He did everything he could to make sure we left in a new vehicle. Don Hall is truly for the people and help anyway they can. Will definitely be a customer for future purchases.

Well staffed, easy communication, went above and beyond for me and took pictures of my car for me as I am located far away.Thank you Don Hall!

Always very satisfied with the service we receive!

I bought a truck in early March the first contract I had was ok they would call me back the buyers Experience was great there know issues with truck except one , know extra set of keys when I asked for them they said they would figure it out well they dropped the ball. I have any issue with when you spend sixty Pluse thousand dollars on a truck a simple spare set of keys is expected.

All work is completed in a timely manner and the tasks are accomplished accurately to my satisfaction.

Very nice people there and fast service checked ever thang out on my car I liked that

Very quick service and great people

2020 Chevrolet Tail Boss.I visited the Service Department to have my rear passenger side tire repaired (screw in the tire) and a recall for the seat belt.After they completed the repair and I paid for the service. I got home and noticed how dirty they got my interior. I also noticed they scratched the wheel that was repaired in two places as well as swirl marks in the black paint of the wheel.

Did good job quick an clean nice service departmentO

Ralph was the one who took care of me oh, I was very nervous in purchasing my first car from a car lot and he made it very easy and gave me the assurance Id be getting a great deal. I was in and out within an hour and a half and I was very happy with my purchase and still am.

Very good people

Was greeted very nicely and courteously. Everything was explained so there were no surprises. Repairs were made by the afternoon of the next day and i was without my truck for a very small amount of time. I do think $417.38 for labor(3 bolts and 2 wires) was a little excessive. Starter price was less than one I could buy at Autozone.

Brought a Acadia in to be worked on Josh Arnett was excellent to work with and got us in and out in no time.

I had the BEST experience with buying my new 2020 Chevy Trax LT at Don Hall Chevrolet Buick GMC! Everyone was so friendly, welcoming, and accommodating from my sales person, Ty Spurlock, to the Finance/Business Manager, Elmer Dials. I cant recommend this dealership and its personnel highly enough!

Our car was 21 years old and had 300,000 miles, and you guessed it the engine blew so we had no vehicle. We had just cleared bankruptcy 6 months before and had no savings. Bad credit yep that too. Tried two car dealerships that promised NO MONEY DOWN BAD CREDIT no problem. Big problem, they let us linger,then said they would have to have a down payment or a cosigner.We didnt know where to turn, but I prayed maybe third time would be a charm...and it was!Thank God for Luke and Josh at Don Hall! Those guys got us a car loan APPROVED within 30 minutes, no money down no cosigner,and we drove out of there in a beautiful new, to us, car.Our prayers were answered by these two wonderful gentlemen. I dont know if they will ever know how much this means to us but they will always be heroes to us.

Great experience! Lee was super helpful and was not pushy. He helped us find a car close the the payment we were looking for. Would recommend Don Hall to anyone in the market for a new car. Look forward to doing business with them again in the future.

The people are nice, never have trouble getting appointment and never have to wait long on on your car.

Lee was a great salesman and helped us take the time to look at all of our options. Great team, good service and helped us get a great deal! Thank you.

Going to Don Hall was the best decision we couldve ever made. Im the type of person who hates any type of payments. I dont want a car payment. I dont want to pay interest on my own stuff, either. However, sometimes life doesnt work out that way. The days of saving up and buying with cash are long gone for most areas of life. So, buying a newer vehicle was an extremely big decision for our family.Between me never having any experience with buying from a dealership and my husband not able to remember the times he did when he was in the Army, this was a whole new world to me. I had a million and ten questions. Plus, I talk too much (if you didnt already notice). We submitted a pre-approval application on a Wednesday evening, and Thursday morning we were going through the details.Ralph Cox, Luke, and John were all amazing. Every single step of the way, Ralph was there explaining everything. He didnt just sell us a vehicle, he sold us a way to get through life. He didnt take it lightly, either. From the outside looking in, one would think Ralph would be the one making the payments. Thats how dedicated he was at ensuring we were taken care of well. He made every detail personal.Ralph saved us time, money, and energy. He gave us peace of mind, and he became a member of our extended family... all in 20 minutes and two phone calls. Thats how honest and open he is. That makes all the difference, especially for me.Dont waste your time with Carvana or other places. Just dont. You may think you need perfect credit to even get the GPS to pop up on Maps, but thats wrong. Go to Don Hall. Ask for Ralph, Luke, John, or Kyle. I will never take my business anywhere else. Let me save you time, so you dont have to either.

Lisa has went above abs beyond! She is a great sales rep!

Friendly staff! Great deals! Very pleasant experience!

Had apointment at 10:10 i got thier early 9:38 about she said u be in at 10:10 it was after 10:30 before they got me in then they got finish. I ask was the oil low he repliea he didnt know they dont check it before draining oil then i ask about my seat he said thats normal i have had chevy trucks this is first time thise has happen an on top she said had a little wetness an informed me nothing big 25,000 miles nothing to worry about not even 3 years old go figure

I went with a friend who baught a very pretty car.

Our salesman was very informative and polite ,worked very well for us on making the deal. Over all had a good experience.

Very easy buying process. Joshua Noel was great to work with and had us in and out.

Fast and easy! The don hall team was great!!

I spoke with (Addison) John, then worked with Josh, Rob and Luke! They all were very nice and great to work with!!! Thank you! 💫💫💫💫💫

If there’s one thing I’ve learned from shopping for cars online, it’s that the AutoChecks or CarFaxes are not always reliable. As such, when I inquired about a vehicle I was interested in, the VERY FIRST question I asked was “can you confirm this vehicle has not been in an accident, regardless of the clean AutoCheck provided?” And I was told no, it had a clean record. So I expressed my interest, until my dad did a little more digging and found the CarFax (conveniently NOT posted anywhere online from the dealer) and discovered that the vehicle had been in a catastrophic accident. The only reason I give two stars here was because the staff was very friendly and responsive. I appreciate that a lot, but I CERTAINLY don’t appreciate being lied to and swindled. Proceed doing business with them with extreme caution and attention.

Everyone was friendly and helpful and the work was done on time.

Was a great experience!

Excellent buying experience!!!! Josh, Matt, and Elmer were great to deal with. I would highly recommend purchasing a car here.

Very quick, efficient service and repair. I highly recommend the Ally warranty the dealership offers on its pre-owned vehicles. It has paid for itself and then some.

Always friendly, helpful, mechanic answered questions about the repair. Buick however needs to redesign the oil drain plug so that a normal human being can remove it without rounding the head ( not long enough ).

Great experience. Kyle Matusiewicz was very helpful.

Josh our advisor was wonderful. However it took 6 different times of bringing our car in with the SAME problem to get it fixed. We would get it back and immediately it would mess up again even though they “test drove it and it was fine” we were not happy with our experience or with gm. I will never buy another car from GM again.

We went out to get in our vehicle and the tire was extremely low. We put air in it and drove straight to Don Hall. Apparently there was a piece of metal in the tire. Paula was able to get our vehicle scheduled for service, and we were back on the road that evening. Thank you Paula for your help!!

Purchased a used vehicle, on the way home the motor started knocking, called the sales rep told me to come back the next day. I show up first thing in the morning and when I arrive they say it’s on me and there isn’t anything they will do. I went to a reputable dealer to keep this from happening. Sales staff was very unprofessional and I expected them to do the right thing. I put approximately 3 miles on the car before it started having issues. TAKE YOUR MONEY SOMEWHERE ELSE ( I sure wish I did ).

Friendly and courteous

Lee was absolutely amazing! Best salesmen you have!!! He was polite funny patient and more! Thank you lee 🤗

Great service department! Amazing staff!

Amazing people. Great deals.Definitely treat people right.

Lee and the team at Don Hall did a good job and stayed late to take care of us last night

Joseph Pennington was the best. Got us in and out and everything we needed!!! Thank you.

I was very satisfied with the service I received. The associates are always so friendly and helpful.

Lee is an amazing salesman.. Talked me into a car even though it was not the plan for the day wouldnt trade it and love my new jeep :)

Got a great deal and service. Thanks!

Always can count of service to take care of my Silverado - a top notch team

Josh Craft our salesman was amazing. He really took his time to make sure that I got the vehicle that I wanted that worked best for my needs. He made a stressful situation feel easier than it normally would. Everyone should go and ask for him personally to get the best experience when buying a vehicle.

Very friendly & got us the best deal possible!

Always a pleasure dealing with the ppl here. Ty

Best service ever. Treated like family.

Staff are knowledgeable and friendly. Work was done quickly and efficiently. Questions were answered right away.

Best place to buy a new car

Lee Pennington and Robert sturm were so nice! They helped us pick our a new chevrolet and showed us all the features it had. I tell all my friends to go to Don Hall Supercenter!

Have always had a great experience here. This is the third cari have purchased from Don Hall.

Friendly and courteous...Couldnt ask for a better place to take my car...Thanks again!

The customer care experience was great, even for closing it at 7:30 on a week night.

Not only were they easy deal with but they gave us the best deal! Professional staff and very courteous

I had an appointment and they were ready for me. They are extra nice.

Friendly people , with one thing in mind.. Satisfying the customer..

My salesman was great and he really helped me get the best deal on my new 2020 Terrain.

Bringing my wifes vehicle has been an absolute nightmare. First, the sun roof shattered with 0 warning and it turned out to be GMs fault. We were then responsible for half of the cost of repairs to a flooded car and radio. Also, dont expect to receive the rate stated online... online the full AC package cost $99 just to have dye run through our AC they charged $159.95. Highly recommend finding business elsewhere. If i could Id give them a 0 star