Ive used them multiple times and will continue to do so. I bought a refurbished phone, which has worked well for a few years. They are always busy (a product of good service), so Id recommend making an appointment if possible. In addition I had a problem they said was common with my phone, and guided me through short steps in the menu to fix it. My downgrade to 4 stars was that when I ordered a screen saver, I never got communication from them that it arrived, and when I went in a few weeks later, they had sent it back. They did refund me, but didnt help with my problem.

I never do reviews but someone should know about my negative experience. I called the store about getting a baby monitor repaired. They told me they would be willing to look at it. I packed both my infants in my car and immediately drove to the store. I arrived at the door at 6:01. The guy in the store would not even open the door and just pointed at the sign for their hours. It was completely unprofessional and really upsetting after I made a huge effort getting my kids in the car and across town in traffic to arrive literally right at 6 and they wouldn’t even speak to me after I had just called! I will literally never bring anything to this store and will never recommend it to anyone in the future.

Great small business with terrific service. I didnt want to spend $1000 on an upgrade to a new phone just because my battery was dying. These guys are great and provide a much needed service. I am very happy with my experience here.

Awesome phone foctors.These guys know what they are doing. I highly recommend this company for ANY cell phone issues.

The service and price were great. Great people to do business with. They ordered a battery for my phone got it in when they said it would be in. Dropped off my phone and it was done before they said it would be. Great customer service and product. I would highly recommend them if you need repairs.

I snapped my headset jack in the headset port on my Note 9. I surfed the internet for solutions but wanted somebody with more expertise than I to perform the surgery. I went to two other places with no success. (both wanted to crack open the case and perform an expensive repair) One actually recommended CPR Cell Phone Repair in South Asheville.CPRs business is clean and neat. I was in line and noticed that they treated the customers kindly and efficiently.I explained my problem to them and they said it was no problem. The fellow took my phone and walked into the back out of sight and returned without delay. It was so quick I thought he would tell me he couldnt fix my phone. He was holding the offending broken piece of the jack in his hand! What a relief.I highly recommend CPR for your repair needs. It is awful to have a broken phone and great to be able to have it fixed quickly and without fuss.

Great experience here getting my horribly damaged phone screen repaired. staff was friendly and knowledgeable and I had my phone back in a little less than two hours (Monday morning walk-in). its like brand new. super easy process and affordable.

Very Happy now. Very busy store but well run. Needed to have a knowledgeable friend download my stuff from the cloud however. My contacts and some things were thought missing. Friend said store did not do it properly. All great now.

It was a perfect visit, they were very kind and professional. They did a perfect job!

Very impressed with the quality of their work. Fast and so much cheaper than buying a new phone.

If only there were a no star option, not that it would matter if you read down the line of reviews they call everyone I liar or say a comment was left maliciously. How can you run a business on “no please don’t give us back reviews it ruins the integrity”, that’s the point we want people to know not to come here bc you are all shady and will “repair” their phones with cheap products and break them more. It’s been three months after they cheaply replaced my screen, it’s literally coming out of the phone. I bought it back bc it was falling out and was told that was normal but they’d see what they could do, got my phone back and the back was shattered, was told there were no cameras to prove I didn’t do it and too bad basically, my camera hasn’t worked the same since either. Save your money and go somewhere legit

The Verizon store sent me to CPR to fix a sim card issue - they did it quickly and for free. While I was there, I had them install a shield for my husbands phone, again fast, affordable and super convenient. Love this place!

Old Samsung 9+ battery swapped out...All good from CPR

I took my phone here to replace my iPhone 11 screen. They replaced it with an aftermarket screen and took out the Apple chip in my phone so it would not detect that it was a different screen. My phone screen started scratching really easily after and had a purple line through it. Not to mention I asked for a clear replacement and was given a tinted one. My phone screen ended up shattered 2 weeks after getting it replaced originally. I will no longer do any business with cpr. Overall I was not satisfied with the outcome

I was referred to CPR from Motorola. Motorola wasnt able to replace my broken screen on my Moto Z Play. I called CPR, they ordered the part. I paid in advance. Less then a week. They got my screen replaced, Im so happy I got my phone back.

I am SUPER! happy with the repair (so far). I have a fairly old ps4 that I dropped and killed the HDMI. After talking with them, they suggested it might not be the HDMI (it was) and to hold off paying until the repair was done. I got it back today and not only does it work, I think they cleaned the bejusus out of it because the fans seem WAYYYY quieter!... WAY TO GO and THANK YOU!

They were great! Friendly and very helpful! Highly recommend them!

However when my daughter called for a quote to fix the screen on her 🍎 CPR(Cell Phone Repair) was 150.00 more expensive. I will kindly not delete the review as I thought I was being fair.

Each time I called they answered professionally and politely. They didnt sound rushed or exasperated.That quality alone is a great beginning to a 5 star rating these days.They replaced an old iPhone battery and I was able to pick it up in a few hours.Another place wanted to keep it 8 hours and said I didnt need a new battery.This battery is working great and I am so relieved not to have to keep charging it every 30 minutes.Thanks for great service!

I sent my Nintendo switch for a battery replacement for $100. And I asked them if they replaced the tharmal paste on both sides of the heat sink. They only charged me $10 extra for the tharmal paste replacement ($110 total). There was 3 striped screws holding the case. The screws was badly stripped (in my opinion) but CPR was able to remove the stripped screws without damaging the console. I went home to order new screw replacement for the stripped screws. The new screws came in 12 hours after I ordered them (thank you Amazon.com for fast delivery) and CPR put the new 3 screws in with no extra charge. I am still in the processing of testing the new battery but so far works as new. One tip: when you first turn the console on and start to play a game I the system will be hot but after 10 minutes it cooled a little down for me. The battery was 35% when I turned it on. Make sure to drain the console then charge the battery fully then drain the battery completely and recharge it and repeat the steps 3 to 4 times before playing the switch in docked mode (that will help the battery be recalibrated and function properly otherwise the battery indicator be inaccurate). Other that recalibrating the battery works (hopefully I still need to charge it completely and test the battery. One more tip: before you play the switch for the first time turn the system off completely and allow it to cool for 12 hours (until you wake up).

Great service awesome people that work there employees are awesome.. phone was fixed expeditiously...

Friendly and efficient, free charger port cleaning had my OnePlus8 5G back to warp charging in 5 minutes.

Very professional and concise in their approach to handling the problem. I would recommend to call ahead of time and explain your issue before going to the store. The establishment is small but accommodates whatever phone problem being experienced. Most things can be handled quickly with others taken care of on a scheduled basis.I would recommend using the services provided by this company.

I brought my phone here for a battery replacement in April of 2019. The employees were very professional. While replacing the battery they shattered the display. They replaced it on their dime, so all it cost me was an extra day or two. When I got the phone back the new screen would not stay in the phone. It was also not the same quality as the original (the display worked, but it was slightly bluer and not quite as bright).I returned the phone three or four times to let them try and glue the screen in. Finally, I stopped going back, despite the issue not being fully resolved. Six months later, the screen was ready to fall out of the phone. I was able to completely remove the display and remove all of the goop they used to try and glue it in. The screen was finally seated correctly and not coming up!A month goes by and the battery they put in the phone gives. Any time the camera is used and the phone isnt at 100% it shuts off without warning. $90 and the battery they used barely lasted 6 months.Update: I stopped using the phone after the above mentioned 6 months. Today I finally opened it up to remove the bad battery to replace myself. When I got the battery out it had swollen to be about twice as thick as it originally was. I cant believe the poor quality of the battery they put in my device.

Very knowledgeable staff, Second time I’ve been there, both times treated well, they understood problem and gave me estimate. I’ve never had problems with the work they have done. I like.being able to set up appointment online. Definitely 5 stars...

Positively wonderful in every respect. Nice manners, professional expertise. I will definitely come back if necessary, and tell all my friends. These fine young men Scott and Trent deserve a raise.

I visited here from out of town and I got all the help I needed and more for a broken phone. Professional, friendly, reasonably priced and very knowledgeable. This is a great place to know about if you are in Asheville and you need some help with your electronics.

I was very pleased to find a place to have the battery replaced on my older cell phone. The cost was reasonable and the service professional and convenient.

These guys are awesome! Went in there to get my screen fixed on an old phone I have already replaced just so I could send something to my new phone that wasnt backed up by the cloud. They did me one better by working their magic and sending it to the new phone without replacing the screen. Saved me a good chunck of change and time. I had been trying EVERYTHING to do it myself but had given up and was prepared to spend what it took to fix it. I really like these guys, and will be giving them my business as much as possible. Thabks again fellas!

Very crowded on Sunday. Wish more was open but most building s etc closed.

I had a lot of questions and every one was answered and I left the store knowing I will be coming back to purchase a phone and other products. The customer service was solid quality. Very good experience !

Quick and exceptional service, my iphone screen cracked and battery was going after 7 years, all fixed in about one hour at a reasonable cost.

They were very quick and thorough in replacement of my phone screen protector.

Guys are very helpful and professional.

My girlfriend recommended CPU to me after a head phone jack broke in her phone and they repaired it on the spot.Indeed, these guys rock!!!!I came to them with a phone charging issue. They tested everything, confirmed it wasnt just pocket lent and had the charging port replaced in 2.5 hours (even though they were busy and backed up from the day before). Super nice, friendly, and professional.HIGHLY RECOMMENDED! If I ever have any issues again with my phone, I wont hesitate to call CPU first!

Scott has done an amazing job of helping me get the most out of my iPhone 6. I joined the dark side of using an iPhone within the last few months. Transfer from old device was quick and seamless, had a cover and face protection installed before pick up and I was on my way. The dark side of iPhone isn’t as bad as I thought. Your skills, training and explanations made it a good experience. Thank you.

Great option for a broken screen and the standard $100 to $150 cell phone insurance deductible.

Had a problem with my IPod and the associate had it fixed in less than 5 minutes with no charge for his time.Very friendly and helpful.would highly recommend this company and the personnel.

Trent was very helpful and easy to work with! He fixed the issue I had with my phone quickly and was very personable and professional. Will definitely use this place again if needed! They also have some great products if you need them.

My Pixel 4 went in for a screen replacement. After getting back I was excited and it looked good upon inspection.... Then a couple days later the back of the phone is coming off and Im holding it down with tape now to keep out water. Also my GPS has been completely worthless since. So pretty much forced to buy a new phone and forced to significantly downgrade. Huge waste of $299 + tax😖

I had my battery replaced on my iphone. The technician at the front desk did phone triage and gave me the pricing. It was done in less than 2 hours, I received a message. I asked a question about refurbished iphones, they called me with 15 mintues to let me know their inventory and colours. Efficient, thorough, and super covid aware. Thank you

I cant believe theres even a single good review for this place they definitely broke my phone more than what it was when I gave it to them and then tried to blame me for it

I had a very clogged charging port and these guys fixed me up in 5 minutes flat. They even showed me the amps my charging port was pulling after cleaning it for me. Super quick, nice, and helpful. Thanks guys!

Brought my phone in for battery replacement. These guy DO NOT get certified batteries from the company who made the originals, so beware. Took it home and noticed it wasnt fast charging. Brought it back, they tried 2 more batteries and wouldnt get it to fast charge. I come in and in-store do a little tinkering of my own on the phone and I get it to fast charge... Seriously.Then I notice that my screen has a brand new giant crack in it a full inch long. Now the phone did already have some damage to the screen but I expected these guys to be careful. They were not. To top it off they say because it already had damage on the glass, they arent responsible for any further damage that they do to it so wouldnt even give me any sort of discount at the very least. They severely overcharge as well for shoddy work. DO NOT TAKE YOUR PHONE HERE.

Super nice staff, unfortunately the item i needed fixed was beyond repair. Will try again if I need something else fixed.

If I could give this place a 0 rating, I would. They charge for a protective cover for my pixel 2, which is supposed to be free under warranty!Answer to owners reply.1. I did not storm out of your office. I said thank you and left.2. When I purchased my phone from Verizon the sales rep said that replacement of the screen was free, which is what I told the sales person in your store.3. If I get a replacement screen by mail its $8.00, and you store is charging $10.00. Therefore, I ordered a new screen by mail.

My iphone needed a new battery and they installed it in 90 minutes!!The phone works great now

I use my cell phone for work and I am on the road all the time. My screen messed up and needed a new one on my phone CPR Asheville was able to get it fixed and it is working fantastic. Will be using them for all my phone needs. Thank you for great service

I wish I could give these people less than a star, negative stars if I could. Brought my phone in once for a routine screen fix and they broke the camera. Told me they’d fix it and broke the back of the phone glass and said they weren’t liable, then the manger emailed me and said he’d fix the camera and the glass so I brought my phone back, they couldn’t fix the camera and said they’d buy me a new phone and admitted fault. They then a few days later “decided to take back that offer”. Fast forward to today when I see 2 new charges on my credit card for repairs I didn’t do, haven’t set foot in the store in over a week. These people are down right criminals, they lie, steal, and break your electronics.

The staff was very friendly and helpful, however their selection for cell phone cases and screen protectors was meager. However if you need a phone repaired or checked for viruses this is an excellent place to bring it. I give CPR of South Asheville 4 out of 5 👍👍

Staff was knowledgeable and friendly. Quick repair.

Scott was very helpful! They had the screen replacement I needed in stock and they were done with repair before the expected time! Will definitely be using them in any future repair needs!

Very nice got to the problem quickly. Great people wish more were like them. Very polite to a customer before me that was acting like a complete jerk, but these are the times we live in. I would recommend .

CPR repaired my phone with easy. They are very knowledgeable and professional in every way. I will recommend CPR to everyone.

Very friendly, kind and helpful folks! My new ‘go to’ place for help with these matters!

Brought in an iphone to get the screen fixed and they broke my camera. Take it back and they wont say they did it. I paid to fix the camera and now the galss on the back of my iphone is cracked. Do NOT waste money here

Happy with my repair! I got the rear camera fixed and it’s just like new. Also very happy with the customer service I received from Jesse. He was very professional and kind!

Great shop. My repair only took 30 minutes. Really nice fellas in there. Thanks!!

Dont go here. Ive had to get a new card so they would stop trying to recharge me over and over. Plus Im pretty sure they messed up my home button replacing my screen.And this is no a fake review. Idk how they are trying to say every bad review is fake or malicious.

Over the course of a month and a half I’d taken my broken PS4 to CPR twice. The first time they had my unit for 3 weeks after which they said they weren’t able to find an issue. However, within 15 minutes of taking it home and booting it up the unit froze and shutdown. Giving them the benefit of the doubt, I took it back to them once again. Shortly after they called and left me a message saying the issue was the hard drive. I attempted to call them back 3 times and after I couldn’t get through I ended up leaving a voicemail telling them to go ahead with the hard drive repair. After hearing nothing for another 3 weeks I called to check in and they said they hadn’t gotten my message and that they “didn’t check their voicemail.” Awesome...Nice guys overall, but super unprofessional.

Brought in my phone to fix the camera. Now my glass is cracked and the camera wont focus. Not their fault apparently. Avoid at all costs. Not posted just for a grudge. Posted this to help others avoid bad service and basically robbery because theyve tried to charge my card again 4 more times sense the incident.

Great experience ... fast and professional service..

Very professional and helpful with all of the issues I was having. Thanks again !

My Iphone screen was cracked took it to CPR and in 2 hours it was ready with a brand new screen. The new screen looks and feels great. 👍

Very professional, got to my device quick and made my life easy! Will definitely bring my business here again

Great service from very smart professionals! I would highly recommend.

Very professional young man handled my problem superbly. See Scott next time your iPhone is on the fritz. Great at installing new battery. Reasonable price too.

Great little shop. Beats their competitors. I like the company.

Just walked in, was greeted ask about our problem, then they went to work, in a few minutes we were on our way. Very happy we discovered this place.

Had my iPhone screen replaced here. Quick service and very nice people. The screen looked great. The only thing that keeps me from leaving 5 stars is the fact that the color of the screen was a little off. Im sure thats just because its not an original part but thought it was worth mentioning. All in all I would recommend them to others.

I was recommended to visit CPR for a iPhone battery. They replaced the battery within an hour and I was on my way. The phone is actually staying charged ! Great job. So much cheaper than replacing the phone........

I took an older ipad there that I was having problems with, they did a diagnostic, fixed the problem, didn’t charge me anything and wished me a great day! What could possibly be better than that!

Great service and friendly folks. Highly recommend.

I accidentally cracked the screen on my Samsung Galaxy S8. Jesse quoted me a price and the time the repair would take and then completed the repair within the window provided. Excellent service all around!

They did great. My phone just randomly shut off and the screen went black, even-though it continued to vibrate and ring. I took it in to CPR cell repair and they fixed the screen and the little crack I had on my phone for only $100. Great service and great prices. Im definitely taking my other devices there to be fixed.

The work performed was thorough and professional. Service was prompt, friendly and informative. They even gave us a veterans discount. Would definitely recommend to others.

Excellent service, plus adhering to safety of our community during COVID. Would definitely recommend!

First experience was great at CPR. I set an appointment online and then I called when I would be late and they were very accommodating. They fixed my cracked screen and installed a protector within less than 2 hours. It was a very positive encounter.

Needed a new screen protector and CPR was recommended. I have never had a protector placed without it not having at least one bubble. Not this time. The staff is very helpful and friendly. Thanks for the help.

Drove across town to price replacement of watch screen. When I got there the young person at the counter advised me despite their website saying they offered the service, they didnt do it anymore because of some bad experiences with iwatches. During the exchange another customer had come I behind me. When I asked for information on anyone I could go to he simply referred me to the manufacturer and began assisting the customer behind me. It didnt make me want to come back.

The online quote feature was very helpful in my decision to choose CPR. They staff on the phone as well as in person were friendly and knowledgeable. I was very pleased that the service time was even less then what was told to me and the quality of work was superb.

They fixed my phone screen quickly and with less expense then other places I called. They were friendly and answered all of my questions. Unfortunately, I’m clumsy and broke my screen again so I will be going back. Thanks.

I have a non-mainstream phone (i.e. not Samsung/Apple) and the glass back was damaged. I took it here and they initially said they could not fix it because they could not order parts for it. I asked if I could obtain the parts if they would attempt the repair, and they said they could. So I ordered parts from overseas, waited three weeks, then the day arrived, my phone would be fixed! Yet when I arrived I was told even if I provided the part they werent going to attempt the repair, unless, maybe, I ordered a spare screen too in case they broke it. Wow. Now you MIGHT try it if I order a surplus part in case you break that in the process, which really instills confidence. Went elsewhere, got it done overnight, good as new.

Quick - good service.Would like to be able to check status on a web-site or something, thats my only qualm.No issues at all with the people or the service, 5/5 stars, iPhone XR looks brand new.

Came in for iPad screen repair. Jesse did a great job! Quick service and reasonably priced! Will be back if I need a repair!

I had a cracked screen replaced on my iPhone and all work was completed as Promised. It took about 2 hours which was not a problem for me. The staff was great and everything is working as before. Thanks CPR South Asheville.

IPhone vs. 4 yr old vs. car window vs. on-coming traffic = pulverized screen and dead camera (but miraculously, everything else about the phone was fine). These guys were GREAT! They were super friendly, knowledgable, and FAST. When they didnt have one of the parts they needed, they immediately ordered it for me, let me know as soon as it was in, and did that repair at no charge. I cant say enough great things about them, and I will absolutely recommend them to anyone with phone issues!

My Iphone 6S+ was unfortunately left under the rain for almost an hour. I thought it was completely damaged. I took it to one repair shop and they were going to charge me around $200 telling me that the charger import and the speakers needed to be replaced. Then I took it to CPR CELL PHONE REPAIR to get a second opinion. They first thought and gave me an estimate 59.99 to 69.99 but then when they got in there they were very honest with me and told me that neither of those parts needed to be replaced what the phone just needed was maintenance. They were pretty quick and after a couple of hours when I went to go pick up my phone all it ended up costing me was $41.73. I appreciated their honesty. I appreciated their friendliness and I appreciated how fast they were in getting the phone back to me. I highly recommend CPR CELL PHONE REPAIR and I will definitely use them from this point on.

Brilliant. Entirely satisfactory work. Quick turn-around, too: a week to order the screen and an hour of install. Plus, yall!, its the only phone store we could find in Asheville that does in-house screen repair on Android phones!Did we mention the price? No, coz its unremarkable; mostly a quite reasonable $100-$200 for a repair-- that includes parts & labor, and even a new shield if you asked. Excellent work, fellas, carry on.

Great service!

Costumer service was great. I did not end up using their services.

My telephone query was answered courtesy and promptly and the clerk at the counter took care of me immediately upon my arrival to the store. The phone problem was solved while I waited & in much less time than originally estimated. Moreover, the cost was reduced to nearly half of what was originally quoted to me. I am 100% impressed and plan to use CPR for any computer and/or cellphone repairs I may need in the future! My experience with this company was OUTSTANDING.

Was in town visiting and had a camera issue on my phone. I was in a time crunch but they got me in quickly and the price point was more than fair. Camera on my phone works great and was able to get all the pictures during my stay - VERY grateful!

Jesse was absolutely fantastic! Warm, friendly, calm and very professional. Took care of my iPhone 6S+ at a rate that was $20 cheaper than competitors. Quick turnaround too, even though he was working solo. Will definitely be back!

Friendly and efficient. With three customers and one person, he (I ‘m sorry I didn’t ask his name) was able to please everyone quickly and pleasantly. Would definitely recommend.

Great Job replacing my battery

Clean, prompt and steak prepared as requested. Only complaint is they would not substitue premium side for two normal sides even though two regulars more than pays for a premium. Just a quirk but annoying.

Great job of replacing my broken Iphone screen while on vacation.

You guys are great. After taking the time to look over my phone, at absolutely no charge mind you, the diagnosis was that it was a problem with the phone itself. You recommended that I contact Apple since it was still under warranty. Thank you so much for all your help.

The team at CPR South (Gerber Village) go out of their way to take care of you and deal with problems or show you how to get more from your phone. They have calmed me down when things went haywire and provided assurance and relief from problems with technology. Nobody wants to deal with tech issues, especially our phones. Its good to know there is an urgent care place you can go when your device is sick!