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Arlington Performance Center
315 W Rand Rd, Arlington Heights, IL 60004, United States
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Arlington Performance Center
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Ka
Review №1

I am so grateful to the team at Arlington Performance Center. They were determined to fix a problem that even the Volvo dealer was unable to repair. They were fair, honest, quick to explain in detail what they planned to do. And most importantly successful in delivering what they promised! Thank you so much, Chris, CJ and the team..

Gm
Review №2

Had a minor issue with my Porsche 911S. Good friend recommended I try this place out after my local Porsche dealer quoted me an outrageous price for simple repair. VERY glad i did. Chris and company were fantastic in every way. Saved a bundle of money and received outstanding service . No way i could be any happier and definitely a 5 star facility . Arlington Performance will be my shop going forward for anything i need done on my Porsche. Big thank you to Chris and his entire crew

St
Review №3

They did a PPI (Porsche Pre-Inspection) on a 2008 Cayenne GTS that I was looking to purchase. I dealt with CJ who was the ultimate professional. He was very knowledgeable, patient, easy to work with and followed up as he had promised he would. My experience with CJ and this team was so good, that after I decided to go ahead with the purchase of the vehicle, that I used them for a couple of minor repairs prior to the car being shipped to me. I wish that that I had a mechanic like them close to where I live.Highly recommended!!!

Ha
Review №4

My car died three days before I planned to move... unexpected stress in an already stressful time. I emailed APC and got a prompt response to set up an appointment! When my car died AGAIN the next day, they got me in early and even provided me with tow truck information in case I needed it.Chris and the rest of the Arlington Performance team made this whole process so easy and smooth, and pricing was more than reasonable. Not only will I continue to work with them, I’ve already told my family in the area that if they need their car worked on, this is the place to go!

De
Review №5

This was my first time taking my Porsche 911 to APC. I cant say enough about what great service and professionalism they offer! Chris and CJ were awesome! This issue turned out to be a minor one, and they were 100% honest and told me exactly what was wrong. Ive used Porsche dealerships a few times in past years and will NEVER do that again. The shop is immaculately clean and very nice inside! First-class all the way! I will be using them for all my future repairs with this car and also my Cayenne!

Rh
Review №6

Chris and CJ take excellent care of my Porche Cayman GTS and I would recommend them to everyone!

Pa
Review №7

I brought my car in to the APC because my car ABC red light was on and car did not drive correctly.and the went over it.After a few days they called me and said, we have good news and bad new about what we found on the car.They told me good new is we found the problem and we can fix the problem...Bad news is the cost is $2800.00.I told the shop to fix it...I paid the $2800.00 and drove off.The next day the red ABC light came back on.When I brought it back to the APC center they said it’s something else wrong with the car.I explain to them that they said what it needs and I paid that, Mabey it did not need what they did the first time.I told them give me a refund for the $28000.00 and start over.Because I paid the $2800.00 wand though it was fixed.We they did not give me my money back but the did charge me $600 more because the made a problem under the hood just to get more money out of the customer.I week later all the hydraulic fluid oil fell out of the call when I went to gas station to fill up.I think a APC cut my hydraulic fluid lines with small cuts so that in a week it would blow up I would have brought it back to them again for a another $1500.00Please do t every bring your car to APC Arlington hts.Terrible customer service when I explained to Chris the owner he had no idea what I was talking about but the guys working the counter informed me that Chris knew everything what was going on and in fact he didn’t know what was going on so there’s a scam going on somewhere between the bad guys and the guys to take your orders so people beware you go in there for one thing and you’re coming out with two or three other problems their gypsies don’t use them!!!

Mi
Review №8

I have been a loyal customer for over 20 years with APC. Every one of my cars has been serviced by APC with no issues and at a significant savings. I have recommended APC to family and friends and to date, no one has ever been disappointed. Every job is explained in detail so we can make a decision on whether a fix is necessary or not. I cannot say enough about the honesty, quality and value provided by APC.

Jo
Review №9

My experience with Arlington Performance is mixed. They do very good work and also press you to do very expensive repairs without regard for the age/value of your car. I recently took an older SUV in for service; the car, while in good overall condition, is worth perhaps $7,000. I was told it needed to have two gaskets replaced due to oil leaks (which have not caused even one drop of oil on my driveway). They also recommended (since the engine was apart) that I also replace the timing chain and do various other front suspension repairs (which were not safety related). With the needed routine maintenance, the total came roughly $5,000.The AP service salesman pressed me pretty hard to do these repairs. But given the value of the car I decided to get a second opinion. So I took it back to the dealer from which it was purchased. After an extensive review with the service manager, we decided to do only routine maintenance with the understanding that we will employ “watchful waiting” on the leaks and timing chain. Total bill was $700 with a 10% discount.So, while AP may/may not have been correct in their full diagnosis, their focus was on doing repairs, not on helping a (now former) customer make a sound economic decision. It’s been a week or so since this experience and I share it so that others can be aware; and perhaps pause before ponying up for thousands in repair costs that may long outlive their vehicle.

To
Review №10

Getting the referral to bring my BMW into APC was the best auto decision I have made. The service was excellent, Jimmy is always polite and happy to see you. The diagnostics are very professional and timely. I would definitely recommend

Mi
Review №11

Extreeeemely excellent customer service. They even offered to pick me up since I only lived a few houses away and I had an injury. Fast turnaround. I was expecting that this type of service would have taken a couple of days but they did it faster than expected. All service was explained in detail. They even have an app that notes the exact service that is needed to make it easy to understand. Reasonable, fair prices. Highly recommend this honest repair shop.

Jo
Review №12

The guys at APC are honest, friendly and do fantastic work. I’ve brought my cars there for years and am always happy with the result. Highly recommended!

Ke
Review №13

This place is amazing!! No matter which Service Advisor you work with, Mike, or CJ, the service is top notch!! They explain everything and even send videos to show you your vehicle and what the issue is they are going to repair. I always feel confident the issue will be repaired to my satisfaction. They also do a great job of informing you of repairs, maintenance, etc. to be aware of down the road. No pun intended. If you are looking for a top notch trustworthy car repair facility, this is the only choice. Plus they work on all makes of cars. Thanks APC for a great experience.

St
Review №14

This team is fair, honest and cost-effective. They have helped me with new cars and at least one that was headed for donation. These are foreign cars with typically high priced parts etc. Arl Perf Cent went out of their way to give me practical advice and repair the cars with a mind towards costs even when I noted I was not price sensitive. I have recommended them to others and was happy to write this note.

Ge
Review №15

If you want to pay a lot of money for nothing feel free to use this place. They supposedly fixed my car, next day the steering pump goes. I called and they said they noticed that but didnt have time to fix it. Now 23,000 miles later the fuel pump has gone again. That was 1,100 dollars that I threw out the window. If you want that to happen to you go ahead and take it here.

Ro
Review №16

Trustworthy, dependable and fair pricing. Car runs better than ever.

Ci
Review №17

These guys are great. We love working with Jimmy and everyone else there. Our family trust him explicitly! Anytime we have had an issue with our cars he has come to the rescue. Whether it’s something small or big he is willing to take the time to help us out. I wouldn’t go anywhere else and most definitely would recommend them to anyone looking for auto services.

Ed
Review №18

This place is great! While no one wants to have issues with their vehicles, Arlington Performance Center actually makes it an enjoyable experience. They sent an inspection report with pictures on their findings. I’ve never had an auto repair shop be so transparent.Staff there were extremely friendly and calmly answer all your questions. Jimmy answered all my questions and took the time to go into great detail.If you’re in the northwest suburbs (or anywhere for that matter), I’ll go out of my way to take my car here for any repairs!

Ke
Review №19

Great team of players, they work together like a well oiled machine.

Ma
Review №20

I highly recommend taking your car here if you want GREAT customer service and EXCELLENT auto repair service. I have been taking my cars for service here for over 15 years. Not only have I saved money by avoiding the overpriced dealership repair shops, my car repairs are completed promptly and correctly at a reasonable price. Chris and his crew accurately diagnose car issues, keep you apprised of repair status and provide superb customer service.

Ka
Review №21

After numerous attempts to fix our car at the dealership, I brought our car to APC.(they were servicing our other car for a few years already) They were not only able to finally diagnose our car correctly but went above and beyond to correctly fix the problem. To say we were satisfied is an understatement, we were in awe and grateful for the time, service and professionalism that we received. Thank you to Jimmy and our tech!

Li
Review №22

Arlington Performance Center has some of the most personable staff I have ever encountered. My cars and my families cars have been going to APC as long as I can remember. The most important thing to any business is customer service, and I have never experienced a greater respect from ANY dealership. If you’re looking for honesty, integrity, and hardworking staff, go to APC. Oil changes, brake pad replacements, oil leaks, I’ve experienced it all. Every time I get my car back, I leave with confidence that all of my issues have been resolved. These guys know what they’re doing. Skip the dealership, take your car to Arlington Performance.

Mi
Review №23

I was very pleased with all of the automotive work that I had performed at Arlington Performance. Everyone who works there is polite and professional and our representative Jimmy tried his very best to keep us thoroughly informed and satisfied during the whole process. Most importantly, they really know how to fix cars well, both foreign and domestic and they do it with integrity. I highly recommend their services.

Go
Review №24

Lied about the difficulty of various repairs, overcharged compared to other shops, and uses the incorrect parts.

Er
Review №25

These guys know their stuff... Excellent service 👍. Have been going there for years. Reasonably priced.

Sh
Review №26

I’ve been bringing my cars to APC for 20 years and I’m so grateful for the peace of mind Chris and his amazing staff has given me throughout the years. It’s inevitable that every car will require maintenance and repairs. I have ALWAYS been able to trust APC to provide me with an honest assessment of necessary repairs, suggested repairs, and ultimately when it’s no longer worth repairing the car. I’ve ALWAYS received fair prices and whether it’s Chris, Jimmy, or C.J. You can count on someone to thoroughly walk you through the bill and description of services. APC’s team will treat you like family from the moment you walk through the door and you can rely on them to work on your car as if it was their own. I highly recommend APC!!!!!!

To
Review №27

Best Service in the area period!! They have serviced all our cars the last few years and we have never had an issue. They are thorough, quick and do what they can to save you money. They do not try to oversell you on maintenance like dealerships. They do what is only necessary. Highly recommend.

Ol
Review №28

Good pricing, awesome service! This crew will tell you honestly what is going on with your car. Five stars for me!

Ch
Review №29

Mark, Chris and the team over there are phenomenal. While they specialize in foreign cars, they have worked on my domestics for years and done a great job. They stand behind their work, are clear from the beginning and I trust them completely. Nice to have someone you dont have to worry about trying to take advantage of you and Id recommend them highly!

To
Review №30

Its really hard to find mechanics you truly trust and these are the ones for my family. They do all of our work on every car. Not the cheapest but I want it fixed right and dont want to keep going back unless its for routine maintenance. Great people, great work. Highly recommended.

Ge
Review №31

Chris Plummer established Arlington Performance Center about 18 years ago. We have come to respect his knowledge and advice since using him that first year. He is our go to guy. Chris and his team are completely reliable and keeps a full record of past services while keeping up with manufacturer recommendations. Nice to have someone you can trust.

Sa
Review №32

Took a few cars there - friendly staff, felt like I am always given gave honest assessments and recommendations. CJ is the service advisor I work with. Will continue to go there!

Ju
Review №33

Great experience overall. Results greatly exceeded expectations, on extremely difficult work too. The car came back cleaner than when it arrived. Service was fast and updates were provided along the way. Would absolutely recommend, and will go back in the future.

Ch
Review №34

Between the quality & integrity of work done at Arlington Performance, this place cannot be beat!

Co
Review №35

My grandpa has been coming here years. And now I will as well!Here is a reflection of my experience so far with Chris and Jimmy.I went over a big pothole and blew up one of my tires. A month later I realized there were more problems. It was driving very odd and one of my tires on the opposite side went bald out of no where. I brought to one place that looked for about 30 minutes and told me it was suspension problems and quoted me. I brought it here for a second opinion. They spent days checking and rechecking to make sure they have identified all the problems for me. I trust their judgment. They have been amazingly thorough with inspecting my vehicle! What I also appreciate is the patience they have with all my questions, even when I ask the same questions multiple times for reassurance. Very good at calling me to keep me updated on what they are finding with my vehicle. I needed a lot of repairs and do have all the money for everything, but it would be easier to wait for some things. . Instead of worrying about getting money from me, and insisting everything is an immediate issue, they helped me prioritize the problems. They told me what I need done to get back to driving, and what I can wait a month or so for. My car will be done Monday or wednesday next week and I could not be happier. I have been without a car for 2 months and it has been hard. Very pleased that I was referred here and that I will be able to get back to driving. Very honest, trustworthy shop with good mechanics.

Cl
Review №36

Its a great place to take your car first service. They remember your name. Theyre honest with their prices and theyre cheaper than the dealership. I would recommend this place to anyone.

Do
Review №37

This is the place you always hope to find. Ive been a customer for 6 years and they treat you right. Straight forward approach and I trust them with both of our cars. Were customers for life.

De
Review №38

The crew are very serious and perfect in their work. Recommended!

Ca
Review №39

Always feel good about getting service here. They are very thorough, take the time to ensure you understand what needs to be worked on and the work is high quality. Highly recommend !!!

Ma
Review №40

Very good work but they installed a catalytic converter, I dont know if its new or what because the engine idles funny sometimes. People say they do excellent work, I agree but tbe converter issue is annoying.

St
Review №41

Just comforting to work with people who are honest and ethical. Started taking one car, now all our cars are serviced there. Great people and great service.

Cy
Review №42

I highly recommend APC. The service and staff are great. We take all our cars and always will. Trust them completely.

Ju
Review №43

Detailed service. Good prices. Dont try to upsell you stuff the car doesnt need.

Ka
Review №44

I have dealt with several auto repair facilities over the years, Chris and his crew at APC are beyond compare. I had an emissions issues with my vehicle and was quoted for a 5000$ repair. My issue was resolved without issue for pennies on the dollar. They have a trusted relationship with the state of Illinois and the emissions department that was crucial in my situation. TRUSTWORTHY and COMPETENT are the words that come to mind and these two words are what you are looking for with auto repair. I have referred several friends and family and all have raved about the people and facility. I will not be back at any dealership repair center anytime soon.

Ma
Review №45

Best place to get your import and domestic car repaired, professional services and knowledgeable mechanics.

Vi
Review №46

I had Porsche 993 oil change at Arlington Performance they did used mobile 1 oil, replaced oil filter but they missed out importance item is seal gasket at oil pan which is required to replaced anytime for oil changes. I knew it because when engine got hot I could smell oil and seen some smoke in back of 993. So I am not sure if they could done anything else correctly for Porsche.

Ja
Review №47

Great place, honest and fair!

Ja
Review №48

Between the people and the quality of service, this place is excellent. Highly recommend them to anyone

Do
Review №49

Excellent fast service. They did a great job on my Volvo!

Am
Review №50

Have been servicing my Cayenne Turbo S and Dinan 5 here for a few years now and I love it. Better work and much more moderately priced than any dealer. I recommend it to all my friends without a second thought - irrespective of the make and model of the car. Most importantly - they get it right the first time. They even helped me get an in-warranty replacement from the dealer when they were sliming out claiming engine service was required. Very well trained and informed crew!

sn
Review №51

I had an emissions issue with my Mercedes that several other auto and Mercedes specialists in my area could not properly diagnose. They kept suggesting things to me that did not make sense or they were too arrogant to actually look at my car versus just giving a solution based on the symptoms without ruling out other causes. Unfortunately, that is all too common in this business.I described the issue to a service specialists and they explained what the issue was and what solutions had been told me to Vince. He thought it sounded it odd to him as well. I brought my car in and very quickly he noticed there was an issue with the throttle not being adjusted correctly. That was all it was--my problem of almost one year and not being able to register my car because I could not complete an emissions test was solved. It was solved with a simple adjustment! A very reputable Mercedes specialist told me they were sure it was the ECU. A used ECU would have been $700+ installed and completely non refundable as the ECU would have to married to the vehicle. Arlington Performance Center did not take advantage of me with other pricey tests or expensive repairs based on a guess.They saved me over $500 on this single repair.This is actually the second time Arlington Performance Center has correctly diagnosed an issue that another Mercedes specialist diagnosed incorrectly. On a different vehicle, I was told that I had a fuel leak on a line that would have to be a special order and the cost just for the part would be a few hundred dollars. I asked Arlington to take a look at it and mentioned that I noticed some fuel up by my fuel filter when I was changing the oil. They correctly determined the fuel filter was the cause of the leak. Another problem was correctly diagnosed by Arlington Performance Center saving me several hundreds of dollars. Needless to say, that other Mercedes specialist will no longer be getting my business.I have taken my other vehicles to Arlington Performance Center and have been very happy with the work performed. They have a friendly and professional staff. The quality of work combined with their diagnostic ability, honesty and integrity is unparalleled. I will continue to drive all the way from Milwaukee to have them service my three Mercedes because, quite frankly, they are that good.

Gr
Review №52

Great service, quality parts, reasonable prices!

Ri
Review №53

Great service! The guys are courteous and professional. Prices seem fair.

Hi
Review №54

Great work, great service, great staff with a quality experience. Highly recommended.

ma
Review №55

Friendly service where our cars are taken care of for years now.

Jo
Review №56

The best customer service

Wo
Review №57

Very friendly stuff ....I just enjoy fix my car here ... :)

Gr
Review №58

Jimmy and the team are thorough, efficient, and provide a good value for their work. Thanks APC!

Ma
Review №59

Very nice shop.stuff very friendly and fast.

Ri
Review №60

Great service- great mechanics

Ju
Review №61

Staff is very friendly, even over the phone. Didnt try to upsell me.

Ka
Review №62

Great place

Ju
Review №63

Excellent work I recommend it

Information
7 Photos
63 Comments
4.8 Rating
  • Address:315 W Rand Rd, Arlington Heights, IL 60004, United States
  • Site:http://www.arlingtonperformance.com/
  • Phone:+1 847-392-3505
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:9AM–12PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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