I came to the service department a week ago for an inspection and car horn replacement. The part was on back order and I had to wait a few days. I was given a beautiful rental for the time being. Luis was beyond the best rep there! From beginning to end he communicated with me and kept me in the loop. If you’re ever there make sure you ask for him and you won’t be disappointed. 15 out of 10 service ! Thanks Luis.

I just bought a 2019(but looks brand new!) Acura ILX and I absolutely love it. I called the dealership knowing exactly what I wanted and Sarah was able to get me into something that I wanted (plus more!) at a price that worked for me. She even stayed late to show me the car and contacted me on her day off! Chris was also great! He helped me work out an affordable price, explained everything very clearly, and gave me a lot of great pointers going forward! I would definitely recommend this dealership for a great car buying experience.

This was the best car-buying experience I have ever had. I bought exactly what I needed and didnt feel pressured to buy anything more. Also, the guys I worked with (Chris and Jonathan) were absolutely wonderful. They made the experience so easy and I definitely felt like they put my needs first. I would recommend Piazza Acura of Ardmore to everyone and, if you can, ask for Jonathan and/or Chris!!

I had a great experience with Kevin Lee. He was very professional and I had a pleasant experience buying my car! I would highly recommend.

Im on my 3rd Acura with Piazza Acura of Ardmore. The team there is amazing. They are willing to work within your needs/ price range, to make sure you are satisfied with the outcome. Ive loved each one of my Acura cars. I recommend the team and the car often.

My husband and I just went to these leadership to purchase an 2022 Acura MDX and Kevin Lee was very pleasant, professional and very helpful while the process of purchasing a car . Very satisfied with our visit and purchase…. I highly recommend this place .

We bought our first Acura TLX today from Piazza Acura of Ardmore and we like it too much. The staff working there were super, super nice. Sarah helped us with the whole buying process and she always gave us options with the advantages and disadvantages for each vehicle. We did not feel any pressure instead we enjoyed whole process. We will totally recommend to contact her if you want to buy a car at this place. Thank you Sarah and other people at Piazza Acura of Ardmore

We just purchased a new 2021 RDX. We found the vehicle online, just what we wanted. Sarah Fuller contacted me and directed the whole process with excellence. She was extraordinarily attentive, patient, understood the process and really knew the vehicle. She is terrific. The experience could not have been better. We are so pleased and Highly Recommend Piazza Acura of Ardmore.

Traded in my 2019 Acura RDX Technology Package to a 2021 Acura RDX Technology Package. Kevin Lee and Robert Hernandez are the GREATEST! Always a great experience!

Sarah and Jonathan were great my family has been with acura for a while and this was a great experience. Sarah helped me get into my new 2022 MDX last night and I love it ! Great service

Sarah was very nice and really helpful and made the whole process of buying a car so easy!

Amazing buying experience. Jon K was awesome and the finance guy (sorry didn’t get his name) got me in an out very efficiently. Will definitely be back for my next car. Ps- the detailing was excellent and my car smelled great!

I had a great experience from the start, my salesperson,Sarah Fuller, went above & beyond to get me the Acura I wanted, even working with me on her day off as I live in NY to make this deal go thru. I am more than happy to have gotten my car from Piazza Acura of Ardmore, would def get another Acura from them when the time comes again

I came here to test drive a car that I ended up buying and the overall process was really positive. I worked with Sam and he was patient with my questions and needs. He offered me a great price on my trade vehicle and at the end it was a great deal .

Sam was a pleasure to work with. With my Vehicle Delivery he took my almost daily questions and was prompt with his responses. I required multiple changes in dates, as well as build modifications and he made them all happen without issue. Generally speaking, I have a deep distrust of auto dealerships, but my experience with Piazza Acura of Ardmore has been nothing but exceptional. I would not hesitate to purchase my next Acura from them, and I already continuously recommend Sam Nosrat to colleagues who are in the market for a new Acura.

They dont honor their own VERBAL AND WRITTEN DEALS; They send you an offer and you get there and they change the price—then have the nerve to give you AN ATTITUDE when you refuse to pay thousands more than their own quotations! (they sent three quotations, from three different sources) “Its just a clerical error,” they said, fully expecting to bump us up $1800 more. They knew for two days we were coming but somehow just realized the clerical error when we got there after our 1 1/2hr trip to their location. A true shame-on-you ploy. Who does business that way? ASTOUNDING. Gives Acura a bad name.

This dealer is very friendly and helpful (Rich Giuliani

I just bought a brand new MDX 2023. Jonathan is great guy he is really nice salesman . He is very enthusiastic with customers he was deserved to rate for 5 stars and Chris is so nice and friendly. He helped me to go through all paperworks clearly. They’re both the best . Thank you very much Jonathan and Chris

Got the car we wanted at a price that was very reasonable considering the rarity of the Type-S. Pete, Kevin and the whole Acura team were efficient and accurate during the entire process. Thanks Again,

Purchased 2020 Acura MDX.Kevin is a great salesman. He was knowledgeable, professional and straight forward. He made my buying experience that much better. Robert is an awesome guy- Shortly after we spoke I realized that he was honest and would do what he can to help. HE DID. These guys are straight shooters- you get NON of that sales garbage other dealers give. I am sincerely thankful to both of you Robert and Kevin.

I bought a RDX Acura and I love the car. The service was amazing. Anastaysia and Jonathan helped me a lot. They were very knowledgeable and answered all my questions. I will absolutely recommend this dealer to my friends and family members.

Really disappointed about this experience. We went for an inspection after making an appointment more than 3 weeks before. When we got there, the rep was quite rude. I do have to say the service team was actually really nice and very helpful, as were the sales people we interacted with. Anyway, after waiting, they only passed our car for an emission inspection, saying that we needed to fix $6K worth of things before the car would pass a state inspection. The next day I took the car to an autoshop and got the inspection approved in 30 minutes.Overall just a terrible experience that I would not recommend to anyone.

Kevin Lee was very professional and went out of his way to make my purchase a smooth transaction. Mr. Lee he was very kind and and answered all my questions. He was very knowledgeable and helpful.

We bought a 2018 Mazda CX-9 with 60k miles in May of 2021 which was listed as an as-is car from Piazza Acura of Ardmore. We had a smooth sales experience with Emily who was great in communication during the sales process. During the final sale process, we were informed that the emergency brake system had been broken by the technicians during the brake service -- but they had replaced the system components. We were also informed that the braking system had gotten inspected and fully serviced prior to the sale, along with the service records showing the work.Around (2) months after purchasing the car, the emergency brake warning lights turned on, indicating a failure. Understanding that we purchased the car as-is, I reached out to Emily our sales person and Paul the sale manager to ask if they would take a look at the brakes and consider warranty-ing their repaired parts/service, knowing they broke and repaired the emergency brake. I called, emailed and texted but never received a response from the sales team on the topic. I was disappointed, knowing that both Emily and Paul had been nice to work with during the sales process.We took the car to Piazza Mazda in West Chester to have the brakes repaired. The root issue was a failed component within the emergency braking system, as per the technician. The service costs over $600 in labor and parts.I was most disappointed in the sales team lack of follow up and willingness to discuss options. I was fully aware of the risks I was taking buying an as-is used car, but having known that the emergency brake system was broken by their team, I expected some level of follow up and at least willingness to take a look at the problem.

Always receive professional and courteous service. Never feel that I am being “up-sold”.. They perform the necessary repair/service and help me plan for what may occur in the future. Repair estimates are spot on. Would highly recommend them to all.

Sarah help me and my girlfriend find a great car at a very good price! Very friendly very helpful. No complaints at all.

The team here is amazing. I was helped by Sarah, Billy, and Chris. All of them were insightful and helped me get a car that I love! Would recommend for sure!

Each person I had an exchange with was very nice. The service was relatively quick and the lounge area to wait for the service was nice. Their wifi worked well as I had work while waiting.

L bought a car from Sam Nosrat and he was great! He answered all my questions and he got me a great deal!

I had such a great experience. From beginning to end, there was great communication and all of my questions/concerns were answered. They are very professional and knowledgeable. I really felt taken care of. Best car buying experience I have ever had.

If youre in the market for a new or pre owned vehicle, I would highly recommend Piazza Acura of Ardmore. Im currently purchasing my third vehicle from Mr. Kevin Lee. So far Ive had an ILX, still have an MDX and now purchasing a TLX. These cars are all amazing. They are beautiful inside and out and as safe as you could possibly imagine. The whole process is quick but efficient and Kevin works hard to make sure you leave in the vehicle of your choice. Even the service department is excellent. I have an added protection plan that for .30 cents a day covers even tire replacement among many other things. I truly dont have one complaint. They provide loaners even for simple things like inspection. I can truly say Ive owned some nice vehicles in my life but from this point on, will only be driving Acuras. Come down and see Kevin Lee, you will not be disappointed!!!

I leased a 2019 RDX and am nearing the end of the lease. The car has been so great, I cant turn it in and lease or buy a different vehicle. Piazza is close to me. They have always been able to accommodate my car. Great place.

Our experience at Piazza Acura of Ardmore was fantastic. Very easy, fair and straight forward. No high pressure sales. No haggling from high price for hours. Sam our salesperson and Pete, the manager, were so accommodating and helpful. We may make buying our cars there a habit from now on. Thanks guys.

Just purchased a new Acura car, best experience I have had with a car dealership. Every person that we came across was very professional and polite. I never felt any pressure; sales person was extremely patient. It was an absolute pleasure doing business with piazza Acura of Ardmore. Highly recommended!!!

Kevin Lee was phenomenal when it came to me transitioning from my previous vehicle to a new one. He was very knowledgeable regarding the process and made the transition easy and seamless.

I bought a new Acura from Jonathon K. And it was a smooth and easy process. I will definitely be back to see him!!

I had the most fantastic experience with Acura of Ardmore, specifically with Sarah Fuller. I consider myself a chronic leaser and this transaction was by far the easiest and best. The best part of it all is that I didn’t even come to the dealership. I made a phone call into Ardmore looking for a, currently hard to find, MDX and Sarah took it from there. She was so personable, warm and kind on the phone and was just so accommodating. She worked with her managers to find a price that worked for me and even offered to DELIVER the vehicle. When she arrived I felt like we were good buddies from all of our phone calls, texts, and overall communication. If you’re looking for a place that will give you a down to earth, human touch with zero salesy fluff- this place will give you that. And please do yourself a favor- ask for Sarah!!!

Excellent service! Professional and caring. This is my 3rd Acura MDX from Acura of Ardmore, I wouldnt go anywhere else.

Friendly staff- very helpful and on top of things. I even left my phone in the car and the service tech ran it inside to me before he took my car back for service! Fair pricing and even surprised me with a discount unexpectedly when I picked up my car! Cannot go wrong purchasing or servicing your car here!

I’ve got a brand new Acura MDX. It’s beautiful and very comfortable to drive with all features. Process of purchasing was so easy and pleasant because of Anastasia in Sales, Sanchez in Finance and Zena as Sales Manager. Thank you all for your professionalism!!! ***** Strongly Recommended!!!!*****

Long time client of Piazza and love the deals and the professionalism. Jonathan was a pleasure to work with and highly recommend him!

Our family had a great experience with Jonathan K. Made the whole process smooth as possible while giving us the best deal available. I plan on going back for my future Acuras.

Buyer beware we experienced Very poor customer service after purchase of vehicle. There warranty service is terrible they will drag there feet from getting you an appointment to then waiting days for minor repairs.

It was a very efficient and seamless process to purchase my car. The staff were pleasant and accommodating. Great experience, would return for my next purchase when the time comes.

Quality service and CS Reps go the extra mile. Big shout to Bryant for helping me adjust lock settings.

Worst customer service I have ever dealt with! I bought my car April 5 and handed my inspection papers in from DE to the finance guy Chris on May 1 and he never submitted the form to DMV. After multiple calls they finally submitted it on June 17!! Almost 2 months later. Absolutely ridiculous. I am driving on expired temp tags and no one will return my calls.... Another note: they sold me a CPO acura with bad brakes and after driving back and forth multiple times they tell me it was squeaking from sitting in the lot and from rust which was a flat out lie.... finally got fed up with these people at this dealer I told them I dont want their mechanics touching my car anymore. So I then took it to Piazza Acura in west Chester. The manager Darren was much more helpful and took care of my brakes with putting new pads and rotors on it. No more squeaking. But my experience at Ardmore is something I dont wish on anyone. Absolutely HORRIBLE customer service! Will never be back there or ever recommend them.

I have been car hunting for sometime and knew exactly what I wanted to purchase. Found the car on the web and scheduled a test drive. Unfortunately, the GM told me that if he sold me the car he could not replace it for several weeks?!? What? I would like to pick the car up tomorrow. Let’s do the deal. The inexperienced salesperson with a personality of 0.0 told me I could not purchase a car for “cash.” Or, use my own pre-approved credit. I’m sorry? I’m trying to buy a car (confused). “If you use your own financing we will charge you an additional 1K over asking price.” What? So, I was willing to submit a credit app but the insults started, “well most of our customers have credit scores above 700.” Me:Ok, but I have not submitted a credit app so…. Also, my credit is 840. So, why are you suggesting that it may be low? What is happening? I’m trying to buy a car and pick it up tomorrow…and your website site advertises 1.9 for used cars. I am interested in that deal. GM: Oh, sounds like you did your research, we don’t honor that rate. Demand is high and inventory is low, so…. They also added 7k in warranties to a 2019, certified MDX. Crazy!!! Walked out and bought my car elsewhere a few hours later. WTH??!?!!!?!

It has been wonderful working with the Piazza Acura dealership in Ardmore, PA as we started searching for a new car. We decided to buy an Acura RDX-AWD after visiting several car dealerships in the area. What stood out for us was their commitment to customer care and excellence in all aspects of our dealings. We first visited the Piazza VW dealership which sits in the same compound, and were directed by Shamir the VW salesperson to also check out Acura. We found Shamir to be highly personable, gracious, and pleasant to work with. His follow-up was amazing. Even after he learned that we had gone for Acura, he showed no remorse and wished us well. It was also a pleasure to work with Anastasiya, the Acura salesperson. Shes thorough and very pleasant to work with.

Sarah was great! Really helpful and got me a great deal! Thank you Sarah.

Quick convenient service. Free car wash.

I had a wonderful experience purchasing my 2021 TLX Advance package. Anastasiya is the best, she is amazing and makes the process really smooth. This was the easiest dealership I have worked with, they have the best price in town no doubt , I went to 4 different Acura dealership no one could beat their price. Anastasiya went above and beyond to get my car.

The only dealership that had my key in stock without having to order it & Luis (i believe his name was) personable, helped me right out & got me right in without an appointment. 10/10 100% satisfied, now my go to primary dealership!

My Sales Person Sarah Fuller was and is Freindly, courteous, competent and proffesional. I am now a fan of Piazza Acura. Thanks, Don S. Hazeldine

I wanted to share my experience and recognize those who deserve this review. I had many cars and many experiences over the years, some good, some bad and mostly less than average. Sales Manager Zena made my Acura experience very memorable and she also made sure everyone I worked with repeated the same pattern. My sales person Ana was also very kind and helpful. Thank you everyone I am a very happy customer and I am coming back

Such a horrible experience at Piazza Acura over the weekend. Traveled 2 ½ hours to see a “perfect” used Acura with 13k miles only to find a dented door upon arrival. According to the salesmen Kevin Lee – “Oh no, that wasn’t there yesterday”. Then his manager Paul Mullen says they could fix it for a few hundred dollars and offers the same amount off. Sad that they will lie to their customers with straight faces. Upon returning home without a new car, we could plainly see the touch ups they made to the photos in their online posting. Obviously the flaw was there over a month ago when it was listed and would have required more extensive repairs. Don’t trust these people.

Very quick and responsive service.

I had a great experience at Piazza Acura! I love my 2021 RDX. The process was stress free and pleasant. Emily was very thorough and knowledgeable. She walked me through the whole car and made sure I didn’t have any questions before I left.

Anastasiya was great with helping me find a new car.

Wasnt expecting to walk in and out with a new car but Jonathan K and the team over at Ardmore made it a truly great experience. Highly recommend!

Buying from here for the first time was a great experience. Kevin rob and Jon took care of me and my wife with the vehicle we wanted. Thanks guys

Wouldn’t recommend this location what so ever, the manager Ray is completely rude and disrespectful. There customer service is awful they won’t work with you and just give you the run around. They literally told us that they wouldn’t sell the car to us if we didn’t finance with them. As well as telling us that if we wanted to just buy it out right they wouldn’t make any money so they wouldn’t sell it to us because of that. They lost our business and trust.Go to a different dealership and save your time.

Rob was great and available with good information. They were all friendly and there was no pressure. We were able to get the additional work done there also adding running boards and a hitch. They were efficient getting the paperwork done. They had to delay getting the hitch put on but they came picked up the car and then dropped it off again giving us a loaner.Would work with them again. The price was right as well.

I visited Ardmore Acura to cancel my extended warranty for our previous car. I was looking around to see the receptionist then I met Zena she immediately offered to help and she spent close to half hour to do my cancellation. She faxed, emailed and gave me copies of all the paperwork, she made sure everything was done. Even though we didn’t buy our new vehicle from them( moved to NY)she made me feel so valuable that I wanted to recommend this dealership and their top notch customer service to anyone who is looking to buy Acura. Thank you Piazza acura for choosing such a great face to represent your dealership. Thank you Zena

Zena D was absolutely amazing!!!!!! We were blown away with Her amazing personality, knowledge of every aspect of the deal, and how she made us feel ...So comfortableNot rushed or forced, she explained and took her time with us, and we knew we could trust her and we were in great hands! We will definitely recommend Zena D to all our friends and family! So very Refreshing, no pressureAmazing experience From beginning to end!

My wife and I just purchased an MDX from Piazza Acura of Ardmore. We would go back tomorrow if we needed another car. The experience was enjoyable because we were treated respectfully and honestly. We trusted everyone and were confident that Piazza was more interested in building a relationship than getting the last dollar. We drove out knowing that we had a new car and a new friend in Kevin Lee who sold us the car and attended to every one of out questions. We also appreciated the help of Robert Hernandez, the General Sales Manager who was terrific.

Out of the 6 cars I have purchased in my life time this was by far the best experience. Robert was great in all aspects and everything was as transparent as possible. I knew exactly what I wanted and what I wanted to pay and they made it happen for me. Highly recommend this dealership!

Been leasing cars for 30 years. Never experienced such poor salesmanship. Negotiated the price (painful as it was) aside, the attitude that they were doing me a favor was extreme. Limited to no knowledge of the vehicle. Never a thank you or congratulations. After purchase I sent a few email question to sales. No response. We have had the car about 2 weeks. No follow up no email no call.I did work with parts and service. Both very helpful and professional.

I had a fantastic experience with Michael, Jonathan, and the rest of the team at Piazza Acura. They collectively could not have been more professional, helpful, and friendly as I navigated my decision-making process. I look forward to continuing my relationship with the team for all my future needs, servicing or otherwise.

Five stars for sales associate Michael. Nicest and professional

Emily Clark and Paul Mullen were a pleasure to work with, Made the buying experience easy!

First Class treatment from start to finish and never without a smile is the perfect sentence to summarize my experience with Piazza Acura of Ardmore. Zena Demirceviren and her team not only gave me an amazing car buying experience they also provided me top notch after sale service without any effort. I have been buying cars for many many years and this is the best experience I have ever had, thank you Piazza Acura of Ardmore for such an amazing experience with top notch professionalism

I love my new Acura TLX! Thank you to the team at Piazza that worked with me to get the right car fit! No b.s. great service and not pushy in the least!Ask for Kevin, he walked me through the whole process and made it effortless. Robert the Sales Manager got me in the right car at the right price that I feel comfortable with! Kevin had all the paperwork printed out and ready for me the next day when I came to pick finalize deal. Lucile the Finance Manager got me in and out with no problems!

Great service. Jonathan was a true professional and helped us get our dream MDX hybrid.

My last service experience was beyond horrible. Acura charges premium prices for service and you expect some semi-decent treatment. I waited an extra day for a part and was told that the door is fixed. It was not. Nobody even bothered to check that it was still broken. Then they kept the car for another day and claimed it was fixed again. It was not!!! I finally had to get a refund because Acura dealer does not know how to fix a simple door lock on Acura car... Wow. Then a day later my oil change reminder goes off - even though they charged me for oil change! They claimed they changed the oil but how can I check this... Very sloppy job overall - they dont wash cars anymore, they dont do body work, they just send you to go somewhere for all of this. It was a mistake to buy Acura from them... Waste of time and terrible quality, premium prices.

Had a very interesting day at the dealership. Finally Sales Manager Pete M was able to help out with a great deal. My family members and I purchased 3 cars today. Thank you Pete.

I went into Piazza on Thursday to test drive a certified Acura RDX. Anastasiya was very nice and let me test drive one and then also let me test drive a Honda CRX that they had in stock since she knew I was deciding between the two. I told her I would likely go with the RDX. We sat at her desk and she asked me how much I would put down and then walked away and told me that my monthly payment could be x (red flag #1- I can figure out my own payments if you can give me an out-the-door price). I told her I was going home to consider this and talk it over with my husband.While home, I found another car with the exact same specs and I sent it to her and I said, if she could match the price, I would buy it on Saturday. In the interim, I discussed it with my husband and we decided to upgrade to a nicer package so I emailed her again and asked if she could do an out-the-door price of $2X,000 on a particular car. She called me and said I should come in and test drive it. I asked if she could meet the price and she said her manager would come close. I asked what close was and she said her manager would make sure I got a deal if I was sure to come in without giving me a number (red flag #2). I explained to her that I would have to bring my family in and that I didnt want to waste her time or my familys time if she couldnt meet my offer. She said they would come close.I came in with my family and we walked to the car and I told her that this was not the car we had discussed. She said that car had sold this morning, but this car was the same package (red flag #3). We got in the car and the car had 12,000 more miles on it than the car we had discussed. Nonetheless, we went back and talked to her and she mentioned what I wanted to pay. I told her that I was willing to pay that price on that previous vehicle, not on this one that had 12K more miles on it. She said she would go back and talk to her manager, which took an extended amount of time (red flag #4). When she came back, she showed us all the work that had been done to the car and told us about the rigorous inspection it goes through before they sell it (red flag #5). I told her that I knew all of this which is why I chose a certified car, not a regular used car. I am already paying a premium because it is a certified car and that it is supposed to undergo that much scrutiny to be labeled as such.She then tells us the counteroffer which is $600 more than the original price we discussed for the car with 12,000 miles less. At this point, I am mad because I felt like they had pulled a bait-and-switch and figured I wouldnt notice and then insulted me by not coming close to the number we discussed for a car that wasnt even the one in which I had expressed interest. The manager, Paul, emailed me to tell me that they had sold the car moments before even though Anastasiya had said it sold in the morning (you should really get your story straight). Even if I believed that, she didnt mention that as we walked to the car until I said something. I would have been willing to bargain a bit more, but I felt as though I couldnt trust them anymore. I will be taking my business elsewhere.

Bobby did everything he could to make sure I walked out of the dealer with the car I wanted and he made it happen! The transaction was clean, quick, and the staff is very friendly and accomodating. Happy to be doing business with Piazza Acura.

I had great buying experience at Ardmore Acura. Especially Zena Demirceviren helped me so much to understand my finance and she made sure I had the best deal. Thank you so much for helping me, I will always come back.

I leased an Acura ILX today. Working with Bobby Lee was excellent; he walked me through all my options and the financial numbers. Very helpful and knowledgeable. Will be back for future cars.

I couldn’t be any more satisfied. I just bought my TLX from this dealership after months of looking online and waiting for the right time. First thing you will notice is the pricing. You won’t beat their prices. They don’t play games, they clearly list the price, and they don’t play the fake back and forth to get a better deal nonsense. Their competitor in Langhorn PA uses fake pricing where they hide a “cash down” amount to make the price look cheaper. Piazza beat them by about $2,000 for same vehicle of identical year and mileage. My sales person Emily Clark did an amazing job keeping in touch with me. It was almost a week until I could make it down there and she kept me updated with any information I requested. She was very knowledgeable with the Acura brand and has a great personality. No pressure very relaxed atmosphere. My car was exactly as described online. The entire purchase was the best experience I’ve had and I owned over 40 vehicles. Tara (I might have the name wrong) in the financing department over at VW was also amazing. She actually negotiated my rate to over 4% lower than I was originally approved for. I previously dealt with Piazza’s Reading PA location and I must say, Piazza is the place to go! Thank you all so much for everything you do! Eric ~

Emily was great. She paid attention to my budget and my time schedule at the dealership. She delivered making me a happy customer.

Kevin assisted us in the sales department and he has impeccable customer service qualities. Kevin was thorough and provided us with every detail. He took the time to listen to our needs and advocate for our best interests. He even introduced us to the entire service team!This experience was completely seamless including interacting with Scott the Business Manager. Thank you Piazza Acura!I highly recommend this dealership!Marlena and Dominic

I just leased my second Acura ILX. Bobby was great sales consultant. He knows all the knowledge that I have questions. He was the best sales consultant I ever had before.

Thomas Dominguez was an awesome guy to deal with and very professional. I highly recommend him as your sale guy.

TLDR: Do your homework before stepping foot in Piazza Acura of Ardmore.If you want to be insulted and go on an adventure, boy do I have the place for you to buy a car. I went in on a Monday and did a test drive. As i was talking to Bobby about the vehicle, i had to listen to him talk on the phone to Paul, the used car manager, who was probably sitting in his office. I could tell they were getting annoyed because information wasn’t being passed first hand from me. Bobby hung up and a few minutes later, called again. Paul then become frustrated and decided to finally come out and talk to me, which he should have done at first in my opinion. As i was talking to Paul, he said to me “so you don’t really know what you want”. Well let me to tell you, I am very particular and know exactly what I want Fast forward to Friday, I spoke to Bobby a few times throughout the week and we checked in on Friday to which we agreed on the price with his used car manager (Paul) that was confirmed via a voicemail. I return the call and I confirmed the price. About an hour later I get a text that says, in short, sorry we can’t sell it at that price. Now I’m quite annoyed. I asked to get some all weather floor mats and am told it would be $200, but they could do 2 free oil changes, loaner car and lifetime inspections. Well, if you’re curious when you buy a car from Piazza they give you 1 free oil change, loaner car and inspections as part of their Piazza Advantage program. So here we are, they’ve reneged on the agreed price and gave me one free oil chance as goodwill. I figured since they reneged on the agreed price they could throw in the mats or take them from another car for sale. At this point I want the car and don’t want the headache. Now, we are sitting at the table about to sign the paperwork and they give me my monthly price. I said that doesn’t look right, Bobby said , yeah thats the monthly cost. I said “no”. To which he says it includes Gap, extended warranty, and oil changes and inspections. Felt very sneaky and I’m glad I knew what I was expecting first. It would have been nice if they had asked me that originally, rather than just including it. Then when I asked for the numbers he said i had to wait. I said I want to see the numbers to which i was told no again. As i was walking out of the store, Paul intercomed Bobby to ask him to come into his office. Paul was awfully kind to print out the one sheet of paper that showed all the costs to ensure nothing was being hidden from me. He also never asked about plates and assumed I needed new ones. Wrong again. You know what happens when you assume, right? Yupp. I’d only buy here if they have the exact car you want. After speaking to Paul, he has blamed it on training and said he could throw the floor mats in for free. As I told him, it’s too late now.

Have been there several times over the years for leasing and selling my Acuras. While it can take a minute to get to the right person, once you do, the experience is A+. On my most recent visit, Rob, the GM went out of his way to help. Big thanks to the entire team at Piazza Acura of Ardmore.

Great experience buying a vehicle at Piazza Acura - everyone is extremely professional and friendly. Highly recommend them for sales and service.

As they say three times is a charm i made three visit to Piazza Acura before i purchased my 2021 RDX. I was slightly nervous about purchasing a new car and a luxury brand at that i met with Anastasiya Piatsevich and the team she made my car buying experience stress free amazing and wonderful. I told her what i could afford and she worked with the figures i wanted. I didnt feel any pressure she answered all of my questions and was very responsive and respectful of my needs..Everything was amazing...Thanks again staff at Piazza AcuraAnastasiya Piatsevich was amazing professional and attentive So for your next car need please ask for Anastasia she is wonderful..Thank you so much

Piazza Acura of Ardmore is a nice place for vehicle repairs . Their customer service is beautiful , nice friendly staff , gave up to date information . Quality work done ,Free loaner vehicle , totally satisfied . Nice place to do business .

This dealership is terrible and I am glad I did not push to buy a car from them even though they had a car that I loved. First off they were very overpriced on the car I was looking at. KBB it first!!! I called many times about the car only to get a barrage of different sales people calling me back initially which in the end I had to chase them to get answers from them. Finally the general manager answered and proceeded to berate me and tell me I did not know how to say yes, he would sell the car at auction before he lowered the price and asked me “why would I make some woman a good deal on a car that does not even live in this state and will never have it serviced here?”. If this was not the exact phrase it was very close. I would never recommend ANY woman ever walk into this dealership let alone buy a car here after the way I was treated. All things have silver linings though - a few hours after this event, another car matching exactly what I wanted was listed and I purchased it for 4000.00 less than this car and it has less mileage and more options.

I recently purchased (12/28/17) an Acura TLX 2018 from Piazza Acura of Ardmore and found their service to be world class. Personally, when I set up an appointment with Mathew Wendelken, I was certain I wasnt going to purchase a vehicle. However, when I came to Piazza, they made me feel at home. Mathew offered me a cup of coffee and went to work. He discussed with me what me and my wife wanted in a car. Initially, I looked at certified used cars, but Mathew really listened to my wants and needs and discussed with me the option of a lease agreement. After finding the car (the car was on the show room floor), Mathew spoke with the finance officer and sold me the car at an affordable and generous price. I left Piazza feeling great about myself. I work hard and the car they sold me, exemplifies my work ethic. In addition to the vehicle, they provided extra protection to the vehicle, rims, windshield, and keys. They did all of this while providing a smile and sincerity. They also gave me two free car washes and a future oil change on the house. At the end of the sale, Mathew reviewed all of the bells and whistles in the car and stayed with me until I understood each function. Also, several days after the sale, Mathew gave me a follow up call to answer more questions. For example, one question that stood out was how to zoom-in the navigation, which he happily provided me the answer. I have purchased many cars from many different dealerships. Unlike other dealerships I have dealt with, Piazza considers their customers as family. I am writing this memo to spread the word about great service. I believe companies such as Piazza are what hard working Americans need. I hope you find this commentary helpful and will consider purchasing from them in the future. P.S. if you go to Acura, see Mathew Wendelken. He will certainly hook you up with a good ride, great service, and will fight to get you the best rate and price.Jamar Alston

Save yourself some time and go somewhere else. I drove an hour to get to this location to have my car looked at only to be greeted by very rude service workers. I quite literally got yelled at as I exited the door thats not my problem they possibly thought I couldnt hear them. As I said, save yourself the time and energy, try a different location.

I’ve been taking my vehicles to Piazza Acura for nearly ten years and have been very satisfied with their service department. There is a culture of customer service that I do not see at other dealerships. The people in the service department genuinely care about providing a positive experience. Many times the work is completed in less than the estimated time. They wash and vacuum your vehicle, and if the weather is bad they give you a coupon to get the vehicle washed for no charge at a local car wash. Even though I don’t particularly like any of the new Acura vehicles, I will consider buying another Acura so I can keep coming to this dealership.

Great service! Ive had the pleasure of working with Kevin 3 times now and can say that the overall experience gets better each time! I appreciate his patience in discussing all of my options to ensure I am finding the right fit. He then takes the time to demonstrate any new vehicle features to ensure I have a full comprehension of how to get the best use of my vehicle. Thank you for the great service!

I have been taking my MDX to Ardmore Acura service since I purchased the vehicle 7 years ago. The Customer Service staff is excellent. I usually work with Ryan who is always great to deal with as are the rest of the staff. Highly recommend this service team.

Bobby Lee and Lucille did a great job with the purchase of my RDX. Their professionalism was much appreciated.

I was looking for a used Acura. I stumbled upon Piazza Acura for their excellent inventory. I stopped in and met the fabulous Emily who showed me their inventory. After going over the figures, I left with my new Acura! Go see Emily if you want an awesome experience!

Emily and Chuck at Piazza Acura were truly amazing, and so beyond helpful. I had ventured to other dealerships who tried giving me the whole run-around, leaving me completely disappointed. But, Emily and Chuck listened to my wants, helped me picked the best vehicle, and had me walking out with my new car! They will not steer you in the wrong direction- as they value their customers and potential buyers. THANK YOU!

Just leased a car from here, could not of found better people to work with. Excellent customer service and they honor their prices. I would definitely recommend.

Purchased a 2017 Honda Accord from these guys and I will say my experience was AMAZING! Niko did an awesome job as my salesman and I highly recommend sitting down with him for business. Super friendly environment, all in all; 5 stars!