When someone makes you feel badly, you feel like you should let them know. We had some windows to replace and tried to contact Aptos Glass and Ideal Windows. First by email. Then by website form. Then by phone - several times. No one ever returned the email, returned the form, or returned the call. No one. I even posted photos of the problem we were having and requested help. Their website says no project too big or too small. Perhaps this isnt quite accurate. I have two beautiful homes with 30+ windows and some of them are very large. Perhaps this review will capture their attention for future customers.

I have a short term rental with a shower door problem and called Aptos Glass at 4:30. Chris immediately went out and fixed it by the end of the day. Great job of customer service! Thank you!

I’ve used Aptos Glass many times for cutting custom pieces of glass for picture frames and replacing a broken tempered glass part for an aquarium. They’re quick, friendly, and do good work for a reasonable price.

Called 3 times in August 2018 and 8 days later I finally get a call back...Wait 6 months and call again.... oh, Chris will be back shortly and Ill have him call you.... that was 3 days ago... still no call. I give up...clearly they dont want our business. Does not deserve a single star.....but its required to post...

Tried to get ahold of Aptos Glass for months. They had previously worked at my home. I was twice promised they would come look at the job, and twice they were a no-show. Now Im looking for another company to do the job.