Ben in service helped us out when our 2014 Nissan Sentra had some transmission issues got us in a rental car and on the road while they looked at our car. Was a huge help with any questions we had. Thanks again.

We bought a 2021 Rogue a few weeks ago. Best deal around without any pressure. Sam was our salesman. We were his first sale EVER! He was already a pro, and was supported by Dave and Keith. They were fun to work with all the way through the process. We highly recommend Bergstrom Nissan!

This Nissan dealership doesnt appear to have a solid communication plan between the parts department and the service departments. Sold a key fob they ordered for me the first time. Waited an hour on my Saturday appointment to learn that. Scheduled a new appointment for Saturday and Iearned today they changed their Saturday services to express oil only the first of October. At least my calling to confirm my appointment today saved another 2 hour trip.

Dave at the Nissan dealership did a great job getting us our new vehicle. He was very patient and kind; especially since we drove several vehicles just to land on the right one. I would highly recommend him and this Nissan dealership; this is our second time leasing a new Nissan from Bergstrom Nissan. Keep up the great work!

Purchased a 2021 Nissan Rogue from Bergstrom. David was our Salesperson. Great experience and wonderful customer service! David was fast and proficient in getting all the paperwork completed. He thoroughly went through all the details of the cars technologies and modern features, which I was not familiar with. He has called after the sale and asked if I had any questions relating to the car.....I love my shiny new car !!

David L was absolutely wonderful! He walked me through and explained everything in terms I didnt need to pull a dictionary out in order to understand. It was, by far, the best experience Ive ever had when purchasing a car.

Dave in sales at nissan helped me lease my first car and he was fantastic. He answered all my questions, and engaged with my family to make sure it was the right fit for all of us. He made sure I understood every aspect of leasing and offered me only the things he knew I needed knowing I was on a tight budget. Nissan is my fav, and he was so supportive of my situation. Really nice guy. Will send anyone looking for a car to him.

Shanna was AMAZING (friendly, knowledgeable, and highly responsive). She did an OUSTANDING job (always keeping me informed).

I was a walk in appointment in the afternoon for a key fob issue. I was fully prepared with thinking they would have a full schedule and I would need to make an appointment. They told me they would take a look at my car if they were able to, and much to my surprise and pleasure, they had my car done later that afternoon. The key fob is fixed and there was a center console issue that they fixed. Nothing but courteous and professional behavior from everyone at Nissan.

My wife lost her wedding ring which had dropped in between the back seats. In the Nissan Murano there is a special way you must remove the rear seat.they were so nice and kind in working to find my wife ring.my wife and I was not sure it was there,but they looked and found it. Thank you so much shanna Schwarzkopf and Brandon hudziak,your kindness is really appreciate by my wife and I.

Bad customer service! They will politely sell you a new car. But body shop will not call back under any circumstance. I have called every day for a week.The Audi dealership is equally bad. Will not honor warranty/ manufacturer defect on brand new Q5.

We bought our 1st Nissan in 2013 from Adam M and we just bought our 2nd one from him in June. He was and still is Bergstroms BEST! From start to finish it truly is a pleasure working with him. Thank you Adam!

Was a great buying experience. The dealership did an amazing job finding the vehicle I was looking for. The customer service was fast and friendly.

Pete was a terrific person to work with, as was Jeff.Made the process very easy. If someone is going to take my money, it should be as painless as possible.

HANDLED ALL THINGS QUICKLY AND FRIENDLY.LOUNGE WAS NICELY SETUP.NO PROBLEMS AT ALL

We were very pleased with the service we received from Dave Leschke. Overall, it was a pleasant buying experience. And I LOVE my new Rogue Sport!

Bought my car and am very happy

They consistently outperform anywhere else Ive ever taken my vehicle. I absolutely love that the service inspection is done by video and I can review that video before I have to make any decisions about service the technician recomments. Only negative is that the online appointment process isnt always in 100% sync with the person coordinating the service at the local dealership.

Appreciated that sales took time to take me through all the offers, incentives, etc, to get me the best price on my purchase + trade-in. All done on a very tight time schedule. Came home with new vehicle the same day.

Awesome customer service, as well as service for my vehicle! I always feel welcome here, and things are explained in a straightforward manner, which I absolutely love. Its a fantastic experience, from start to finish & I cringe at the thought of going anywhere else.

Pete Holt always comes through for me! The customer service and level of attention is above and beyond. He is a huge asset to Bergstrom and the reason I will always come back to Nissan.

I took my Armada for service about 2 weeks ago I felt so good all staff was very professional and courteous they gave me pickup and drop and text me for everything but the only disappointment is yesterday middle of the free way had to clean my windshield and I didn’t have any fluid suppose to be checking 60 point inspection but never filled up the fluid someone on the back not doing his job right. Please make sure do not do it with other customers because we trust on you.

Anytime that I need to fix my car I ALWAYS go to Bergstrom Nissan of Appleton, they have hands down the best customer service, knowledgeable service techs and all for a fair price. Ben always goes above and beyond to make sure that he isnt just selling me something without educating me on why it is needed. He is extremely professional but also personable. I will only take my car to Nissan of Appleton!

Ben was great--he helped me research tire options for my Titan and we discussed the pros and cons. The new tires are great. The service staff there is so friendly and helpful.

We worked with Andy and he was phenomenal! He was efficient with following up and letting us know great details about the car we wanted. Definitely will refer and come back!

While sitting in the show room like a fly on the wall waiting for a friend to give me a ride. I got to overhear the Sales Perfesionals talking about customers that had looked at vehicles. It was unbelievable how rude they all were talking about the customers behind their backs after the follow up phone calls they were making. Based on this I would NEVER buy a car from Bergstrom Nissan. These was some of the most disrespectfull people I have had to ever had to listen to. They were also very high pressure on the calls. For a car dealer that prides its self on customer service and be respectful. They were none of these. Again I would NEVER buy a vehicle from this Bergstrom location.

Had oil changed on Monday. Saw some oil spots on my garage floor today and took the car in to be checked. Ben, my guy at Bergstrom Nissan took my car in right away (I have just driven in without an appointment) and had it checked. The car was inspected carefully by 2-3 people and it appeared that there was a bad seal ring on the oil filter. They changed the filter, put in new oil, and washed my car. I was on my way not long after stopping at Bergstrom I was happy with how the situation was handled and how quickly things were done.

My service consultant, Benjamin Churchill, was outstanding. He was thorough, friendly, and patiently answered all of my many questions... exactly what Ive come to expect from Bergstroms.

They completed the work I needed done. Everyone was very friendly, the staff kept me posted on the process. I’m pleased

Good service team. I really liked the text message with the inspection report so I could choose what services wanted done.

The wiper on our Jeep stopped working three days before driving it out west, and the team here helped us out without an appointment. They took a look at it and fixed it right away! They are absolutely wonderful!

I wanted to thank Dave, sale rep for excellent customer service during our decision-making on which vehicle to purchase. I have been a Nissan car owner since 1987. Appleton nissan service and sales staff have been great. Thanks for the support over the years.

From the time I was greeted to the time the work was done, I felt taken care of. My car work was also done well.

Very friendly and helpful. Serviced ny car for a reasonable price.

Very good service in a decent location. Employees were very personable and helpful.

Very quick and easy. Andy went out of his way to get me in a new vehicle, with a manageable interest rate and payment.

All I can say is that Rodney is the best person you got there! He helped me out a lot with the purchase of my first brand-new car! I will highly recommend him for anyone looking to purchase a Nissan!

Very professional service manager, Service done on a timely manner , very clean,friendly environment. Thank you.

Love the ease of texting to get updates on status of my vehicle, thats convenient! All service given was professional and very informative. Left knowing life of brakes, battery, fluids and much more. Will go back!

Pete was amazing! He took the time to throughly answer all my questions, explain the differences between the cars, and made sure I found the perfect car. I highly recommend anyone looking for a Nissan to work with him.

Mr Churchill and team always give me 5 star service over the last 5 years

Not purchasing a new car since 2005 the experience was quite daunting for someone who is elderly, however, my Daughter accompanied me to help with the financial part of buying the Murano. We both felt that the information which was provided by our salesperson, Pete Holt was thorough, honest and up front. I would highly recommend Pet in the future.

Ben met me the morning of my last service and was very customer friendly as always. I believe with one exception he has always checked my vehicle in for service. I asked him about changing the battery in my FOB, which he gladly did. He even provided a battery for the additional FOB I had. Going above and beyond he showed me how to open the FOB he was changing so I could change the other battery when I arrived home. Service was completed in 30-40 minutes as he predicted, so very happy with the service team at Bergstrom Nissan of Appleton.

Went in on Monday the beginning of March because my lease was done the end of March. Found out I could still get the February specials that day and made the easy switch to another brand new Nissan Murano. I got more features for less of a monthly payment than my last lease and I am ecstatic. Andy M did an excellent job!! It was quick and painless!

Ive been going to Pete Holt for 15 years. I highly recommend Pete and Bergstrom.

Customer service was superb, Sam, was so pleasant, and professional. The work completed on my Sentra was done in a timely manner and thorough and added a cherry on the top by taking the time to have it washed. It was a pleasant experience.

Very friendly and great service! Happy holidays to all the staff!

It was outstanding. Their people are always friendly and warm. Their service is top notch.I would recommend to anyone.

Excellent service. They found out what was wrong with my nissan and explained that it would be covered under warranty. Also gave me a rental on top of it.... extreamly happy.....

Great service!!!! Excellent customer service!!!!!! They have higher standards then most other places. They quality of service is like no other place.

Service staff were kind and courteous. Explained all that was done to vehicle and timing!

My wife and I had never purchased a new vehicle before and after looking around and finding the vehicle we wanted we stopped at Bergstrom to get a little info and maybe a test drive. After talking with John, one of the salesmen we were pleasantly surprised to find out how affordable a new vehicle was from a large dealer no less! Their thorough knowledge of the vehicles and non commissioned sales team really made for a pleasant car buying experience. We picked up our new 2020 Rouge SV this week and we love everything about it! Thanks to the amazing team over at Bergstrom!

Samantha was very helpful and knowledgeable. My visit drop off went smooth. The shuttle was nice. Friendly staff!

Great experience, will definitely be back next time we are in the market for a great vehicle.

John D. was so helpful and kind. He went over everything to make sure I knew all about my many options. He treated me with respect. Something you dont always get as a woman shopping alone for a car. I will most definitely recommend Bergstrom and John. Thank you for an AWESOME experience.

Ben is super he took care of what I wanted done &explained what needs to be done gave me prices and explained them before I left definitely will recommend him for service polite and not pushy

I owe a long, overdue review to Bergstrom Nissan of Appleton. Especially to Ben Churchill in Service and Wayne Huberty in Parts. We bought our 2012 Nissan Maxima SV used from Bergstrom in 2013 and have done all the regular maintenance work there since. From a service standpoint Ben has ALWAYS had a great attitude and has taken care of all our needs. We put him through a lot summer of 2019 when we brought the car in three or four times over two months because it wouldnt shift properly. After a transmission replacement and ECM upgrade it still had issues and ultimately was diagnosed to a fuel pump. I think he felt as bad that it was taking a while to figure out between them and Corporate Nissan as my wife and I felt bringing it back each time. They also accidentally laid down one of the wheels during service and caused some damage to it. Ben came out right out when we told him about it before we left the parking lot, looked at it, and said Na, man, we got someone who can fix this. And they did [fix it]. Always professional. Truly enjoy dealing with him!Wayne also has helped me out on parts a few times, most recently April 2020 after we broke two wheels from running over debris on the interstate. He was able to track down two new wheels and get them to me within literally one day.Great dealership and great employees! I hope we can keep a Nissan in the family ongoing because I trust coming here.

Oil change... easy set up, check in... nice folks!!

EXCELLENT CUSTOMER SERVICE FROM CINDI IN THE SERVICE CENTER

We purchased our Rouge Sport this week. Thank you John Draxler for all your help. Your knowledge of the vehicle was very impressive. We checked put a Honda CRX with another dealer earlier. Your knowledge of the Rouge was impressive and we were glad we went yo you. We love our new car.

John Draxler was a wonderful salesman. He was aware of our time constraints and did his best to complete the transaction in a timely manner. We really enjoyed working with him. John made our truck buying experience perfect.

Everybody went above and beyond to help lessen the stress of having to deal with car repairs and dealing with the warranty company, they handled EVERYTHING!! and gave us constant updates!! Won’t go anywhere else ever again!! Thank you so much to the car repair department at Bergstrom Appleton!!

Service writers were friendly, courteous and professional. Quickly checked me in and provided updates as the service was being completed. I would recommend Bergstrom Nissan to other owners for service on Nissan products.

I purchased a used vehicle from them in 2019. I prepaid for my routine service for the next few years. I like the convenience, and ease of scheduling service appointments. So far, they have done well for me, and made up for any past disappointments. I am a satisfied customer.

Purchased during Covid. Process was safe, clean and easy. My sales advisor Andy was great to work with! Painless all around.

Easy and convenient from start to finish. I did the majority of my car search from home, and only spent about an hour at the dealership signing paperwork. It was perfect!

Great experience. Cindi, my service advisor and Jade from the rental department both made the service visit easy and worry free. The new contactless transaction process worked as intended.

Excellent unload time

They are professional, courteous and prompt. Ben Churchill is wonderful to work with. He goes above and beyond. He noticed my license plate bent in the front of my car and had the service person tack two bolts to better secure my plate for free. Outstanding service.

Andy is the best salesman & the Service Department Is Amazing

Great service.

Andrew Heidl and Dave Lachesky were very knowledgeable and professional.

Service Department was great! Loved how my service writer called me to explain what was needed and also told me that he checked my extended warranty and they covered everything! My baby was even washed when I picked it back up. Didnt notice until I got home and walked in front of my truck but noticed that my front license plate was bent a little and my Bergstrom plate holder was cracked. Not sure if it happened in the car wash or what but I can buy a new plate holder! Still over all completely satisfied with your service department!

Helpful good working with them

Service sucks... The service manager was disrespectful and treated me like I was nothing...

They are super friendly and I love that I can work from the waiting room while I wait for my Rogue.Went in thinking something had to be done and was told it wasnt needed until 60,000 miles.They could have easily just done it and gotten the money from me but were honest about what my Rogue needed at 30,000 miles.

On time!Courteous and professional behavior by all employees.

Do NOT allow them to sneak in paintless dent protection in on your lease! They did this to me, ($999 WITHOUT asking me) and then when it was turned back in (with a small paintless dent), they didnt process it properly, sent my vehicle off to auction and now I am getting $365 added to my end of lease statement! This is PAYMENT PACKING and illegal! Called the GM and he refuses to remove the charge, on a vehicle they made their money on and sent off to auction! Had I purchased or leased another Nissan, now thats a different story! I PURCHASED a $30k vehicle from Bergstrom after my lease was up! That accounts for nothing. BUYER BEWARE OF BERGSTROM NISSAN! I hope your $365 profit on that dent was worth it because you have LOST my future business!

Had a little warranty work performed. They completed the repair much faster than we expected. Very satisfied with people and work done on our Rouge.

Sam was fantastic! She took great care of me during my emergency, checked in on me throughout the process, and made it so simple by sending a tow with a rental car and then having my car delivered when done...CLEANED!!!

Fast, professional service. Also ordered parts for recall service.

David Farah and the service team do an excellent job. Fast, professional and friendly. I highly recommend them for all of your Nissan service needs.

Staff were very polite let me know how things were advancing while I waited. Have a service agreement and I had to inquire what was included in our service agreement that was not offered to me and I understand that its not customary for staff to re-educate customers every time they come in for a scheduled appointment. I was offered a shuttle ride and declined that but appreciated the offer and the customer service was excellent

Samantha was great to work with and knowledge able in her recommendations. Even though I was not expecting to need to replace my tires, she made the whole process relatively painless. :)

Our sales person and financial person were great to work with! Very informative, friendly and helpful.

My wife Teri and I recently purchased a new Nissan Rogue from Bergstrom Nissan of Appleton, we worked with Patrick Carroll during the purchase. He was very informative, courteous, and helped us in bringing a number of models for us to take for a ride. They have a large number of new and used vehicles giving us a lot to chose from. Everyone we talked to at the dealership went out of their way to be helpful but not over bearing. Overall it was a good experience.Tom

Benjamin churchill helped with my needs and did such a fantastic job! When I first arrived he helped with setting up the shuttle as I didnt want to wait in the waiting area for three hours. While waiting I found out my sister needed a ride home from Madison as her car broke down. He helped me with a loaner car to get down there. Not only did anticipate my needs, he was friendly, courteous and had a great attitude! He kept in touch about my car and explained the issue in an easy to understand way. 100% wonderful service!!! Thank you again for everything Ben!

Cindi was so helpful and they resolved my problem,thanks to the service people working on my car I really appreciate it

Very helpful, very knowledgeable. Peter Holt is a pleasure to work with along with Justin in the finance department. Always a great experience buying a car from them.

Great service. Benjamin was very friendly, courteous and helpful. Service finished in a hour.

They were phenomenal! They helped fix my car quickly and worked with me. I would reccomend this dealership to anyone I know!!

Called about my truck rattling that Van Horn in Plymouth could never fix properly. They got me in the same day, shuttled me to work, and picked me up. My truck goes over bumps like a dream now. If they keep taking care of me I will buy my next truck from Bergstrom. Very very very happy.

Went there to get a tire replaced and leave with a new Murano. Salesman John Draxler was great. Took a lot of time with me explaining the deal and going over pretty much everything with the new car. I feel that I got a decent deal. Just wish they would have paid for the new tire on my trade. But I did which I guess was no big deal.Lori Yurek the finance manager was also very nice. We went over all the paperwork.I do recommend this dealership. If I ever decide to purchase another car or truck I will definitely stop here.Thanks to everyone.

I got the appointment time I wanted and was in and out with a washed vehicle in much less time than I anticipated. Very friendly Service.

Unfortunately had to bring my car in three times to get warranted service completed. But... the service managers worked hard and got it done. Thanks Kevin! I also test drove a new car and the sales staff was friendly and helpful. They made sure the car was clean, charged and brought it inside out of the rain for me. Great customer service. I will say the girl answering the phone could slow down a little. Its not what you want to hear when youve waited 5 days to get your car fixed!

Our sales rep John Draxler was very friendly and willing to find an answer to all of our questions. He sold me through education rather than pushy shady sales tactics.

We went in for an Oil change, and ended up buying a Used Nissan Altima.

Great customer service! Very knowledgeable associate.

What started out as a terrible experience in Nissan Service ended up being a wonderful one. Kevin the service manager was OUTSTANDING and took care of the vehicle and my issue. Kept in contact with me through the whole process and resolved the situation as quickly as he could. Thank you Kevin for your amazing service it is very much appreciated!

Antoine and Ben are top notch service advisors. I needed to have tires put on my car and while everyone else was telling me there was a two week lead time for an appointment, I was able to get in right away at Bergstrom Nissan Victory Lane. To top it all off, they beat every other competitors price as well. I am extremely satisfied as usual.