Harris was pleasant to work with who helped us select and measure my room to reduce unnecessary footage and cost which I asked for, so I expected some carpet pattern mismatch at the back room carpet seam during installation. Margaret also smoothly transitioned in to keep me up to date with my carpet order and the install date when Harris took some vacation time. Miguel and Eric performed my carpet install above expectations. They were on time and kept me up to date on their day when exactly I should expect them to arrive. The carpet replacement in my media room included a pattern as I mentioned expecting due to my decision to reduce cost. However, Miguel and Eric was able to figure out a way to install my carpet with NO pattern mismatch in the entire media room! I could see Miguel and Eric taking the extra time and energy required to mentally figure out the best way to perform their best quality work and it definitely shows! I hope Miguel and Eric both also receive some type of recognition from corporate because they definitely deserve something a little extra. A companys quality and price value of their product is fully realized only when it is delivered and installed properly! Miguel and Eric, thanks again and keep up the amazing work!

We recently purchased carpeting for our family room. The experience was good all the way through. Josh and the store manager were helpful and gave input on which carpeting is good for pets. Josh kept us informed of the timeline. We wanted more cushion than our current carpet had. The cost was very reasonable.The contract explained everything. A nice feature is the lifetime warranty on the installation. The installers (Josh and his partner) were on time and very professional. The carpeting looks great and is cushiony. We will buy from Flooring Expo next time we need carpeting.

Im a rental property owner under a tight timeframe coordinating several contractors to get a vacated property back in condition to rent. The unit needed a complete overhaul, and the vendor I used for carpet in the past was 6 weeks out. I went to Carpet King in Apple Valley to see what they could do, with my quote from the other vendor. I worked with Margaret Barnard, and she was very helpful in coming up with colors I was looking for in the price range I was looking for. After a few follow up emails, we settled on a color, and had a next day appointment scheduled for a measure. The price quote was right in line with the competitor, and my install was scheduled for the following week, 5 weeks ahead of the other vendor. The install went ahead without any issues and the carpet looks great. I highly recommend Carpet King of Apple Valley as they really look to take care of your needs. Tim

Exceptional Service!It is not often I leave reviews as typically I have high expectations from all I do business with. That said, my experience at Floor Expo and specifically Margaret, would be the exception.I had been shopping floor products for a few months and visited countless floor centers across the metro area, including some home Improvement places (Lowes/HD). I was not impressed with what I found, however I did learn a few things in terms of what I “didn’t want”. The most frustrating thing being I couldn’t decide on a particular product, style and color and clearly was not getting assistance from other floor reps.I had one last place to visit and then told myself I would have to force a decision. So I stopped in at Floor Expo in Apple Valley and met Margaret. I explained my situation and she walked me through all the different products which helped me make a solid decision. At that point, she really stepped up and offered her opinion on color trends. She asked about the layout and design of the four rooms I was covering and shared her opinion (which I trusted more than my own). We were both leaning towards one in particular, but she recommended I take home four samples to make sure I was comfortable. The next day I returned the samples and placed the order with the color we initially chose.After I placed the order, Margaret kept me up to date in terms of when the order would arrive to the store. I was surprised how fast everything came together, especially with current supply chain issues. The turn-around time was half of which I was quoted from other floor centers. The only hitch was a one week delay at the Canadian border in which Margaret phoned me twice providing an update.If it wasn’t for Margaret, I think I would still be looking for flooring. She defines professionalism, follows though and so easy to work with.She is a true Gem! You are lucky to have her! --Bill R

Great service and experience. Josh worked with us to get the carpet we were looking for, walking us through options, and making sure we were taking care of. Manuel and his partner did an excellent job of installation and even took care of the squeaks we had in the floor. I would definitely choose this business again!

GREAT experience with Josh, the sales team, the installers etc. I would highly recommend

Bad communication. Missed appointments with no warning and no effort to reschedule.

Great experience at the A.V. store . I told Sherri I was coming for another store did not tell her there numbers but she came in under their bid. Justin the installer was just as professional as Sherri. THANKS AGAINTHE MOREYS

Great experience went to carpet king for quality flooring for our bathroom and that’s what we received great selection of products and very knowledgeable staff.Alec Eardley was a salesperson and did a wonderful job helping us!

One of the worst sales people Ive ever experienced. We walked in and were so overwhelmed with the unorganized options. We described what we were looking for seeking guidance throughout the store and we were shown 1 section with the most expensive carpet options. We kept pushing describing what we wanted; receiving little to no response or direction. We were then shown 1 piece of carpet but were told the only sample to see a gray color was not in the store. We were interested in using a smaller company than the big box stores but our experience here made us realize it wasnt worth it.

*buyers beware* This is has been the worst customer service I have ever experienced. We were on a shortened timeline for getting carpet installed, which is why we went with Carpet King in the first place. They assured us that the carpet we picked could be delivered before we moved into our new house.Fast forward a month and a half - the wrong carpet was ordered multiple times. Phone calls to the store went un-returned. Promised timelines were not met. My husband and I had to move all of our belongings into our garage because the carpet was not installed when it was supposed to.I reached out to customer service outlining our experience and the manager had the audacity to say as you can imagine, reordering the carpet in the correct style/color did not leave any opportunity for profit on your order.It seems the sales people will say whatever they need to in order to make the sale and then will leave you hanging when things dont go as planned.

We were very pleased with the service provided by Josh Virtue and very happy with your installer Ivan.

Great place. Very efficient and a nice selection of flooring. Order only took a week and installation less than a week later. I would not hesitate to recommend them.

I received great service from Carpet King from start to finish. Helpful employees, a great price for a great carpet, and a clean install. Employees fielded several calls and questions from us along the way and each time we were pleased with how they responded.

We ordered the carpet and it was installed a few days later. Bob the installer was right on time. He finished the job easily and fixed a few problems from the previous carpet installation. The carpet looks and feels very nice. I would definitely use this company, again!

We were overall pleased with the install. This is the third install we have had working with Carpet king the past 2 years.

Awesome salesperson, awesome installer! Second time we’ve used this company. Highly recommend!

Great selections with friendly service! I would highly recommend this to anyone looking to make upgrades and home improvements.

This was my Son’s home. The carpet installer was great!!! Thanks

Excellent, expert care from selection thru installation🙂.

Good salesmen, install crew, product and prices. Slight communication snafu, but was addressed immediately and professionally.

Great customer care and looks great too !!!!

Knowledgeable and friendly staff. Highly recommend!!

Terrible work!