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Capital Discount Furniture, Inc.
610 E Williams St, Apex, NC 27502, United States
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Capital Discount Furniture, Inc.
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Em
Review №1

My husband and I had just moved into our first house together and we needed a new couch. This was the first place we went and we didnt even end up going anywhere else. The staff was kind, patient, and very knowledgeable. They even helped us think about how different couches would fit into our somewhat oddly shaped living room. We were fortunate enough to be able to have our couch delivered quickly and the delivery guys were nice and worked efficiently. We will definitely be going back for any future furniture needs!

Ji
Review №2

Our current couch is 15 years old, so we decided it was time for an update!This place popped up on our search. With all the great reviews, it was a no Brainerd to check them out.The location itself is slightly tricky to find at first. Google says youve arrived before you can see the place. If youre traveling on 55 from North to South, turn right before the light and head down the hill.Inside is super nice with lots of different couches, tables, beds, etc. The layout is cool because you can see all the different setups and apply that to the model of couch you like.The staff was friendly, helpful, and patient.We made our decision quick- the first one we sat on ended up being the winner! Delivery is in 8 weeks, so Ill update this review when the couch arrives.

Mo
Review №3

Bridgette was informative and helpful. When my mom asked questions, Bridgette went right away to research whatever wasnt already part of her extensive knowledge. The couch did come about 2 weeks after predicted, but it was worth the wait! My mom was at my apartment to receive the couch and said the guys who delivered and set it up were just great! I’m sooo happy with my purchase! Thank you!

Ja
Review №4

Purchased a couch and recliner a few months back. The team kept me up to date on the production progress throughout the wait and the delivery team did a wonderful job with setup! Thanks for the beautiful furniture!

Ke
Review №5

Still waiting on a resolution for these chairs. Supposed to get a call today from a manager but, that did not happen. We ordered 4 other pieces and there has been issues with 3 of those. We have been patient through the ordering and waiting but, the quality of the pieces we received was not worth the wait.

Au
Review №6

Our service was five stars all the way!!!Everyone was super helpful and even though supplies were low due to the pandemic, we were constantly informed about the status of our bedroom set. Also, the guys who came and delivered were incredibly friendly and professional. Everyone did an outstanding job! Will definitely buy more furniture from Capital Discount in the future!Thank you!

Je
Review №7

The BEST!! Even with all of the shipping delays with covid our furniture arrived exactly when they promised us. They even called or emailed every couple of weeks to keep me updated on everything. Their prices were the best I found in the Raleigh/Durham area. Delivery was great as well. I was given a 3 hour delivery time frame and then received a text when they were about 30 minutes away. The delivery guys were awesome as well. Very professional and quick. If I could give Capital Discount Furniture 10 stars I would!!

Am
Review №8

Friendly staff, great service. Why pay for the big box when you can get the name brand here and save?We were greeted and helped, but never pressured. We were looking for a dual reclining sofa. Precisely what we wanted was not in stock and we had to wait a bit (its pandemic times, patience is important). I received confirmation the next day that estimated delivery was as expected (10-12 weeks in my case). They checked in again about 5 weeks in, to confirm the timeline remained. Then a call and email to schedule delivery. I was able to pick a time convenient for us. Delivery came on time, as expected with the same advance notifications you would want. We were very pleased.And then, a month after delivery, I received a text to check on my experience.The last great experience you have is the minimum expectation for your next experience. Capital Discount Furniture set the bar high.

Ro
Review №9

Its better than you think. Great discount prices on name brand furniture. They have custom furniture where you can pick your fabrics and pillows. The sales people are very nice and dont hound you like in other stores. I give it a 5 because it had a good selection of living room, dining room, and bedroom furniture.

Se
Review №10

I would say a 4.5! The whole process was great until about the last month. We were receiving updates every 1.5-2 weeks, and then the last month we didnt hear anything until my wife called 11.5 weeks after ordering...which it was stated 2 of our pieces had arrived and they were waiting on the 3rd. Other than the absence of communication during that time period, everything else was fantastic and the delivery was awesome according to my wife. Furniture is just exactly what we wanted and needed for our bonus room. We may be back soon to spend our Black Friday voucher on the matching ottoman now that we see the space we have left.

Ed
Review №11

Great price, great quality, excellent communication from both store and delivery team, recliner actually arrived earlier than expected. Delivery team on time (actually again early!). My wife loves the chair. Our experience was so great our son bought a sectional sofa from the Apex store. Have recommended you a couple of times on Nextdoor. Thx again!

Na
Review №12

Highly recommend Capital Discount Furniture for anyone looking to purchase pieces for their home. The staff was friendly and knowledgeable and very communicative when there was a delay in our furniture due to the pandemic. The delivery and setup team was on time and very professional. We noticed a crack in our headboard right after setup and Capital Discount Furniture promptly ordered a new one and scheduled delivery and setup to swap out. We are now customers for life and looking forward to our next furniture purchase!

Ma
Review №13

Amazing customer service! I ordered back in March and was quoted 8-12 week delivery for a sectional and cocktail table. I called once my date was coming up and they did not have my furniture ready yet. They explained that there had been a shortage on supplies and that the furniture was being delayed. No big deal, not their fault. The staff was very responsive to any questions or concerns that I had, and apologetic about the wait. I could have went to other places like Big Lots and had my furniture same day but the quality could never compare. The furniture was worth the wait, and when it is time to replace other furniture in my home I will certainly be returning.

St
Review №14

We had a great experience with Capital Discount Furniture. We received wonderful customer service from the moment I called the store to place my order. I was informed all along the way when my furniture was going to arrive and the delivery arrived as expected. The delivery men were kind and courteous and put all the furniture together and took the boxes away when they left. In the end, we loved our furniture and had a great experience and I would highly recommend this store if you are in the market for furniture.

Ka
Review №15

Excellent customer service. The pieces are a great value. Prior to delivery they found a slight issue with a piece but they were so accommodating and helpful it was not an issue at all and quickly replaced. The delivery team was also so nice! Theyd remembered our house and were excited with the progress of our renovation. Overall really happy with the customer service and quality.

An
Review №16

Super friendly and helpful staff. Great service and prices. We will be repeat customers. I very highly recommend Capital Discount Furniture in Apex for your furniture needs.

al
Review №17

We have purchased furniture here on 2 occasions; a living room set and then a bedroom set. There is absolutely no reason to go anywhere else. The prices are great and the customer service is exceptional. Kristie and Jennifer on the sales team were fantastic. I love that they call with updates on our orders. Kristie was so patient in my purchase process - she really worked with my budget and helped me get the best deal with the promotion at that time. Calvin and Damien assembled our furniture and really went the extra mile. On one delivery, they helped my husband move a grill in addition to setting up our couches. On the next delivery, they assembled my daughters bed and then took the time to bring in the box spring and mattress (totally not part of the assembly). Then offered to move her old bed frame to our garage...again, definitely not part of the job. We really couldnt be more impressed with the service from start to finish.

Ka
Review №18

This place cant be beat! Awesome Awesome Customer Service my couches came on time right before the NFL playoffs started. They predicted a date and stuck to it and got me my furniture in a timely manner. It was unbelievable how fast it came. Delivery was quick the two gentlemen helped me get it organized and setup and were done in about 30 minutes. They listened to all my instructions didnt scratch a thing while going upstairs and got it done perfectly!! The owners are wonderful and very helpful and checked in on me even after the furniture arrived. Wonderful company wonderful owners and the employees are excellent and very knowledgeable!! Great experience and will be buying from them again!!

Br
Review №19

We had a great experience with Capital Discount! We purchased two couches, a love seat, and a coffee table. The products we purchased are good quality at a GREAT price.We had issues with one of the couches, but it was NOT Capitals fault. The couch was damaged upon delivery to their warehouse two times. The first time they refused delivery from the company that made it. The second time it was slightly damaged upon delivery but they brought it to our home so we could have something to sit in while they ordered it a 3rd time. The final couch was delivered in perfect condition. Their customer service during these issues was great, very friendly and responsive!We will absolutely purchase from Capital Discount Furniture in the future.

Je
Review №20

We had a great experience at Capital Discount Furniture. They have a great selection and some super cool unique items. We were able to get something for my daughter on clearance as well as place an order for a cabinet. We received the cabinet within 3 weeks of our order and picked it up and love it! Great customer service and selection! A great place to shop local!

Za
Review №21

Great furniture, great Staff, and best prices around. You won’t regret shopping here.

Bo
Review №22

Had a great experience. I relocated from out of state and needed everything! I went to the Apex location and found some pieces that I didn’t have to order, also ordered some things. The staff was extremely accommodating to deliver to 2 different apartments that I moved to (my son needed furniture too) and their timing was spot on! The delivery staff was OUTSTANDING! Made sure everything was exactly where I wanted it before they left. PLEASE TIP YOUR DELIVERY DRIVERS!

In
Review №23

I was a pain of a customer, I am sure because not only is interior design not my thing, but I also lack the ability to make decisions! Ginger was patient and provided great advice. She was super helpful. The delivery team was also polite and professional. They set up my furniture and took the wrapping and mess with them. Will purchase from this store again. Very pleased with purchase and service.

Na
Review №24

I went there today and the staff was very helpful! Joe was great. Although I went to the Morrisville store to purchase my furniture, they pointed me to the right direction! The other store had what I needed as far as what was in stock.

Mo
Review №25

I loved doing business with Capital Discount. I shopped around for just the right recliner and they had the one I wanted for a better price than anywhere else. Delivery was delayed due to Covid shutdowns but their customer service kept in contact with me to let me know the status of the shipment. I could tell that I was dealing with people who cared about their customers, making sure they got good products and good service.

Mi
Review №26

Very pleased with my sleeper couch. The staff was great and kept me posted on my order. Pricing was very good, especially since I got it custom made. Will use them again for sure!

Da
Review №27

Im a time when most businesses seem to have forgotten about customer service, Capital Discount Furniture has not. My entire shopping experience was great. From the minute we walked into the showroom, we were greeted with a pleasant hello and welcomed to the showroom. We were able to find what we need quickly. The prices are great compared to all the big box furniture stores we had visited. We picked up or items at the warehouse with ease. The entire process was painless and simple. I would highly recommend shopping here!!

Je
Review №28

We loved our experience at capital discount furniture! From the moment we entered their Apex location, the staff was very helpful and informative. We ordered a sectional and was updated almost weekly about the status of our furniture. Setting up a delivery date was easy and the delivery itself was just as easy. They even offered us a free split delivery and we had 4/5 parts to our sectional with the last part delivered a couple weeks later. Everyone on their team works very hard- support this small family business! They will take great care of you.

Da
Review №29

Capitol Discount Furniture definitely deserves a 5. We had searched for months for a sofa set that had the right fit, style, quality and price.From the moment we entered the showroom to delivery, we were handled with care and exceptional professionalism.Our salesperson was kind, patient and informative. We received continuous updates during manufacturing and once our order was complete, scheduling our delivery was a breeze.The delivery crew performed flawlessly. They were well organized, on time, clean and pleasant to work with.We are pleased to have purchased from a local business who not only offered everything we were looking for but also staffs the best people....Best,Dana E. Query

st
Review №30

Great customer service great product and despite delays not in the store the kept me updated every step of the way!

Ke
Review №31

My wife and I recently purchased a desk and chair for our home office from Capital Discount Furniture and couldn’t be happier. We were greeted by the friendly staff who let us look around and were ready to answer any and all questions we had. After placing our order we were kept informed of our delivery date and pick up was a breeze. After searching other stores in the triangle I can confidently say the quality and price at Capital Discount can’t be beat. We look forward to shopping with them in the future!

Fr
Review №32

I visited all the area furniture stores and could not find what I was looking for. As soon as I walked in I was greeted by the friendly staff. After describing my needs they gave several suggestions and helped me find the perfect solutions. With the manufacturing delays caused by Covid it was going to take a while for delivery. I received regular updates even when there was no news. The delivery team was timely and kept me informed on their arrival time.Everyone at this company delivered excellent service and it is obvious they love their jobs. I will be recommending them to all my clients and friends!!

Ha
Review №33

Capital Discount Furniture is an excellent local business in the Triangle area. Thank you for exceeding our expectations. We were worried when we originally placed the order that our furniture would take the longer than the estimated time. At the time of the order, we were quoted 2-4 weeks, and extremely happy when Jen the furniture delivery scheduler called after 1 week of placing our order. That was extraordinary and we were very happy for the good news, we received our furniture in 9 days from our order. The furniture arrived perfectly on-time in the window they described and in excellent working order. 😃 We will certainly share our experience with our family, friends, and neighbors!

Ad
Review №34

A strong 5 star. Check out their online showcase and see for yourself. They have name brand furniture at affordable prices. I am very happy with my rocker-recliner. I found a mantle fireplace that is both elegant and cozy. If you need a payment plan, Capital Discount Furniture is also listed as a Progressive Leasing authorized furniture store. Best furniture shopping experience if youre looking for great quality at bargain prices!

Tr
Review №35

As I told the owner, the showroom here isnt as big or showy as some others, but they have the same selection available on the kiosk or online, as other, larger stores. Ginger assisted us with our order and kept us updated as to the status along the way. She responded to emails quickly. Our furniture arrived early and delivery was quick and professional. The owner text to check in after delivery as well. Wed buy here over and over again.

El
Review №36

Great experience from the in store help received, to the updates throughout the delivery process, to the actual delivery. They delivered on time, carefully moved the furniture in and set it up promptly. The pricing is better than we found elsewhere as well. We will definitely shop there again.

Vi
Review №37

Who is the most thankful and satisfied client ever? ME!If you are looking not just the great quality, but an exceptional customer service, you are on the right way.I was looking for a TV stand for my new home and put Furniture store near me in my GPS. I was lucky to drive on 55 at the moment. There wasnt any TV stand at the store, but a seller helped me to choose one in a catalog. Estimation time of delivery was about 2-3 weeks, but they made just 10 days. I am soo happy with my purchase. Thank you!

Bl
Review №38

My wife and I recently relocated to North Carolina from Pennsylvania. There was a furniture set that we could not find anywhere but Capital Discount Furniture had it. I ordered the furniture and they let me know when it came in. We absolutely love the furniture and we will be returning back to them for further purchases. Outstanding customer service!!Again, we absolutely love our furniture!!!

ma
Review №39

They made the process of buying here so amazing! It was such a smooth experience. I was able to order a brand new couch so easy online/over the phone. I had to reschedule my delivery which was an easy process. & then when they delivered the couch, the guys who delivered it were so kind and so quick. Definitely looking forward to purchase from here again in the future! Highly recommend!Also, it’s a beautiful new couch and was able to purchase at such a reasonable price!

Er
Review №40

Capital Discount Furniture has definitely earned their five stars! My husband and I recently moved to Raleigh from out of state and in preparation for our move, we had reached out to 4 or 5 furniture companies in the area to learn about stock and pricing. Right away, Capital Discount Furniture called us to walk through all of our questions (they also ended up being the only company to return our call). Throughout the ordering process the team was super helpful, nice, and provided us consistent updates on the order’s progress. Our furniture ended up being delivered almost a month earlier than expected and they even offered us a complimentary split delivery! The delivery drivers were helpful, professional, and assembled the furniture at the time of delivery. From start to finish, Capital Discount Furniture provided best in class customer service that won’t be matched elsewhere. Oh, and they also have the best prices in Raleigh! CDF is the best!

Jo
Review №41

Overall great experience, responsive team, delivery team took their time, furniture great quality. Highly recommend!

Da
Review №42

Pretty good service and good inventory. I enjoyed their service and recommend them for sure!

Ja
Review №43

I recently purchased furniture from Capital Discount Furniture and the experience was great from start to finish. The customer service was excellent. They are very good at making sure the customer is satisfied and they keep you updated throughout the process. If you are looking to buy furniture do yourself a favor and give this friendly, family-owned business a try.

me
Review №44

It was great, the whole experience was great, except the long wait to get the furniture, but that seems to be everywhere and compared to other furniture stores they still delivered it fast, I know a couple of people who ordered furniture before i did and they are still waiting and they order from the big franchise stores. If you want furniture this local store is the one to order from. The gentlemen that delivered the furniture where very professional and helpful, it was very much appreciated and the ladies that contacted me also. If i need any other furniture or any of my family members i will gladly recommend your business to them thank you and we love the couch.

Ta
Review №45

We love our new couch from this place! Its very comfy and the service we received at your store was excellent. We were a bit frustrated by the amount of time it took to get the couch and the limitations with inventory (not having the color we wanted) but we know that isnt their fault due to the pandemic! We will definitely be coming back for more furniture.

Ma
Review №46

I purchased a high end furniture brand at Capital Discount Furniture in Apex. They fulfilled my purchase with the best price I could find anywhere. Additionally, their sales staff was friendly and courteous. Their delivery staff arrived on time and set up the furniture while being attentive to COVID-19 protocols. I recommend Capital Discount Furniture highly and I plan to shop for my future furniture needs there.

CL
Review №47

Furniture shopping at Capital Discount Furniture is always a pleasure. Great selection of top name brand furniture at a reasonable price.I have been looking for a new desk for my home office since Covid, I was happy with my choices here vs the big box stores..Customer service was amazing, we enjoyed working with incredible and knowledgeable employees! Highly recommended!!

Lo
Review №48

During the pandemic, it was stressful to move to a new state and find furniture, but Capital Discount Furniture helped. The staff is SO friendly! My local (Apex) showroom was in a strange warehouse looking area, but when I walked in they had tons of furniture well placed inside to get an idea of what you will be ordering. They talked me through the ordering process and were very transparent that the item I was ordering would take a long time to arrive due to lowered production (fewer workers in factories to keep social distancing, etc). They even sent me email updates every few weeks to check in! When the big day arrived, they brought in my very large couch, were mindful of health and safety guidelines, set it up where I wanted and had handy tips for protecting hardwood floors. I highly recommend them for your next furniture purchase!

Jo
Review №49

Very pleased with service and product quality. The Apex location is convenient for us. Staff are very knowledgeable and helpful. We love our new sofa and easy chair!

La
Review №50

Every interaction with the employees of Capital Discount Furniture was great. The ordering process was very smooth, communication regarding furniture status very effective. Down to scheduling the delivery to actually receiving the delivery. The delivery and assembly team was equally awesome. I definitely recommend Capital Discount Furniture for purchases. I will definitely purchase from them in the future.

Li
Review №51

Definitely a five! We love our new couch and it was here within the projected timeframe at the time of purchase. The team was very easy to communicate with and gave updates throughout the process. We will definitely continue doing business with them in the future!

Ju
Review №52

The service was great, the price of my brand new couch was very reasonable and they gave a clear timeframe of the arrival which they stuck to!

Pa
Review №53

Staff, price and quality of products were all fantastic

Ji
Review №54

Amazing experience from start to finish. We went in just looking to buy a couch and left with (4) bedroom sets and a sectional - the prices were just too good to pass up. The salesman was very knowledgeable and friendly. No pressure whatsoever to buy. Even the delivery and setup crew were great. Thanks Capital Furnature!

Em
Review №55

Purchased a dinner table set from Capital discount furniture. My experience with them was simply AMAZING. GREAT customer service and awesome product. Me and my wife are extremely happy with our purchase. Highly recommend doing business with them, you won’t be disappointed.

A.
Review №56

So happy we found Capital Discount Furniture in Apex! We had an awesome experience with them from beginning to end. The employees we met in the store were not pushy at all - just friendly and helpful. The communication throughout the process was excellent. Our furniture arrived ahead of schedule, and the delivery was right on time on the delivery date - not to mention the prices were better than anywhere else we shopped. I cant imagine a better furniture buying experience.

Je
Review №57

What a great small business! This place is the Triangles hidden gem. Start to finish, their customer service was wonderful. The sales people didnt pester us, let us look at our own pace, and made the ordering and delivery process simple. They contacted us for updates so I never had any questions on how things were going. I love supporting local, and Capital Discount Furniture definitely made an impression!

Ch
Review №58

Great customer service. Found exactly what I was looking for

DE
Review №59

Place is very nice. Just hard to locate even with GPS.

Ka
Review №60

I have recently purchased a new home and it was new construction. I have had several terrible deliveries during the pandemic even so much so as damaging my home with some of them. I chose to order furniture from capital because they had unbeatable prices for the size of furniture and quality I needed. I was given a time estimate of 8-12 weeks however I did not quite expect it be 12 weeks to the exact. I understand there is a pandemic and people are short staffed but regardless not having the sofa through the holidays and having a baby was not convenient. I was offered an opportunity to cancel the furniture which I almost did. I’m glad to say that the furniture did arrive at 12 weeks and the wait was over. I would have given five stars however due to the long delivery times I could not as other products and furniture from other companies arrived much more promptly. Overall, for quality and price purposes I would repurchase furniture from here. I was given regular updates and contacted by phone and email. The delivery drivers were exceptional as well as Kristy and a Jennifer.

je
Review №61

Absolutely affordable and amazing service! The store always contacts you on delivery dates and arrival times. They always give flexible time frames to receive your piece! Great prices too!

An
Review №62

Best furniture store in the Triangle! Quality furniture, reasonable prices. I went to 6 other furniture stores in the area but wish I started here- they had exactly what I was looking for at the right price. Customer service was great- very friendly, helpful staff!

Lu
Review №63

We had a wonderful experience with capital discount furniture! The entire team is great. We couldn’t be happier with our furniture and the outstanding levels of service we received at every step of the way! Look no further, you’ll save a ton of money here! Great store.

Mi
Review №64

From the salesperson to the delivery team. Everyone was friendly and knowledgeable. Great quality and prices. I will definitely be a repeat customer!

Ka
Review №65

I cannot say enough great things about Capital Discount Furniture and their team! I ended up accidentally calling Capital Discount Furniture thinking it was another local furniture store— they quickly informed me that they had the sectional I was interested in (and for $100 less). The entire process was absolutely seamless: they allowed me to pay an initial 20% deposit and the remainder the day before delivery, they called every week or so to let me know that the time frame was still on track, and the delivery and box removal was exceptional. Even came with three throw pillows I wasn’t expecting! I would recommend everyone looking for affordable, quality furniture and great customer service here and will be a lifelong customer.

Al
Review №66

I absolutely love our new living room set up. We purchased a couch, two recliners and a farmhouse style living room table from capital discount furniture. Each peace is of great quality and I havent been able to find coil couches anywhere else but here. The staff is super friendly and helpful and I love that this is a family owned business. I cant wait to go back.

An
Review №67

We ordered two bedroom furniture sets and one living room. This was our second attempt to order during the Cov19 pandemic. The first attempt was with another furniture company, and it was a horrible experience. We ordered, paid and waited, and waited. We were never contacted or updated on our orders. It came to the point where we requested our money back after 3 months of waiting. My wife then decided to try again and Capitol Discount Furniture was a God sent. It took us about 8 weeks to get all of our furniture, but the wait was well worth it. We were given an estimated delivery date and boy did they keep it. We understand that during these times there are many uncertainties, but Capital was not one. We were updated frequently and some of our items were available earlier than the projected delivery date and was delivered earlier for free. The delivery staff were great and professional. The all around experience that we had with Capital Discount Furniture was great and I can only imagine how much better it would be during regular times.

Le
Review №68

Friendly and knowledgeable staff. I knew what I was looking for and I was in and out quickly. Our item arrived well before their estimated arrival time. Wed shop here again.

Th
Review №69

When I buy furniture, I care about a 3 things... Quality, cost, and customer experience. When I walked into their Apex location I was with my kids and a little stressed out. I was greeted by a store associate who was very attentive to my needs. I was shown a few different sofas that fit the description that I was looking for and ended up buying 1 couch, some recliners and a coffee table. We got a GREAT value and love our new living room. Its been 8 months since our purchase and I couldnt be happier. Plus, I love supporting local businesses and coming back to Capital Discount is a no-brainer. Thanks for making shopping easy, even with small kids.

Ja
Review №70

Great service, great prices!! Will definitely use capital again!

So
Review №71

It’s a wonderful furniture place with all sorts of collections. Price is amazingly affordable. The sales team are very professional and helpful too. We spent not even $2k but bought a bunches of furnitures, couch, shelves, dresser, and 2 big canvas paintings. Very happy experience with them!

Al
Review №72

At first glance you wouldn’t think it’s an actual furniture store but walking in you can see a lot of the furniture that they have. It is a little cramped but given the space they make it work. The staff was very helpful. Not pushy but ready to help when we needed it. The table we got from them is what we needed as we just moved in the area. I love the kiosk that is interactive that shows all the items they are able to get. Will definitely be heading here soon for our future furniture needs.

Jo
Review №73

Had a fantastic experience here. Staff is very friendly and helpful, non-pressuring. Huge selection of sectionals. They even carry Klausner brand sectionals at significantly reduced prices. Delivery was facilitated well and everything arrived in perfect condition. Very highly recommended.

Ni
Review №74

I had a great experience. I had a unique situation and called multiple times about delivery. The customer service through it all was outstanding.

Ma
Review №75

Our experience was great. Sales people were amazing.We found the piece of furniture we wanted. Purchased it. We were undated on the delivery.We opted to pick it up at the warehouse. The guys in the warehouse loaded the dresser on the truck.Great way to buy furniture.The quality of the furniture is great.Very pleased.Recommended it to everyone!!

Gl
Review №76

So far we have had a terrible experience with Capital Discount Furniture. We ordered a couch through them that they gave an 8-10 week lead time based on production delays. We are currently on week 15. They promised to give weekly updates on the status but after about week 3 only call back if I leave a voicemail first. After we paid for the item upfornt, from my perspective, they do not seem interested in delivering or providing any updates on the delay. They refuse to take any responsibility for the delay. Their attitude is negative and I have been spoken to aggressively as they continue to make excuses.UPDATE: My couch has finally been delivered after a total 138 days nearly double the prediction we were sold on. It was a stressful and unfortunate experience. They seem like they are trying to do good but unfortunately currently can not manage their supply chain or deliver on their services.UPDATE: I got a call from the owner after the couch was delivered and after I left the review. It would have been useful to hear from him during the delay to assure that they had not committed fraud on me. I thought I was going to get an apology, but he was just trying to get me to change my review and accused me of lying in my review. It was all just adding on to the terrible experience. Bottom line they will not take responsibility for not delivering on their word.ADVICE: If you want better reviews have better customer service and deliver on your sales team promises, and when you do not meet them take responsibility and try to correct them.

Me
Review №77

First class operation and great selection. Our salesperson was one of the owners and was extremely knowledgeable about the products. From start to finish our experience was amazing. We love all our furniture and we saved hundreds over the big box stores. We will definitely be returning for our next purchase.

Br
Review №78

With the nature of the pandemic at hand , Capital Discount Furniture Customers Service still excelled beyond measure.I ordered at the end of September and they definitely gave me full disclosure regarding the ETA’s from the manufacturer as 8-10 weeks. They kept me updated and informed throughout the wait and I was a little nervous as they told me there may be a delay at the end of November but somehow someway they came through and I received my furniture in the original time frame I was given.The delivery team was very courteous and nice , they answered my questions and the set up took roughly 45 minutes as they built my products on site.I would definitely recommend!

Me
Review №79

My family had an amazing experience!!! We will be back soon to purchase more furniture! Great prices, friendly faces, extremely helpful staff who answered all of our questions and are extremely knowledgeable about the product!!! Highly recommend and we will be buying again soon!

De
Review №80

My girlfriend purchased a bed set here. Took forever and was 5 weeks past expected time of 6-8 weeks. Once delivered quality was not what we expected. No return policy either. Won’t be back.

Ju
Review №81

I have nothing but great things to say about the entire staff at the apex location. Bridget was always there to answer any and all questions and they were even nice enough to give me random calls just to update me me on the order as things are moving quite a bit slower with demand during these strange times. I would recommend Bridget and capital discount furniture of apex to anyone looking for great customer service and great deals on any furniture. Well done crew!

C
Review №82

Capital went above expectations and ensured my dining table was to standard. The shipping team was helpful and courteous. We had to get a replacement on the bench because the tools the manufacturer provided were not correct. Capital came to my house 3 times but found a solution we are happy with. Thank you!

Jo
Review №83

Jenny, Scott and their staff are amazing. I need a dinette set for a vacation home and they made shopping a breeze. They found exactly what I wanted and at a price that would not break my budget. I highly recommend them for any of your furniture needs. They will make it happen!

A
Review №84

I was nervous about buying a couch without trying it out first so Im very glad I found this place--and they were right down the street. Cant beat that.When I went inside, everybody had masks on and practiced safe social distancing. My mom and I found the loveseat for my apartment pretty quickly. The kiosk at the front helped me find a matching chair to go with it. The staff were super nice and helpful and the prices are more than fair.Ginger Casbon told me itd take 8-12 weeks for delivery, so I was pleasantly surprised to receive the call a month after ordering. She even emailed me two weeks after placing my order to check in, which is a plus. The delivery guys did a great job carrying the furniture up to my 3rd floor apartment and disposing of the packaging.The furniture is very comfortable, looks great, and fits perfectly in my apartment. Glad I could support a local business. Also kudos to the owner for checking in to make sure everything went well. 11/10 would recommend.

Tr
Review №85

Absolute 5 from start to finish. This is the 2nd time we have purchased from Capital Discount Furniture and each time we have had a great experience. I wanted a sectional, but didnt think it could fit in our room. They took the time to sit down with me, sketch it out, and find a way to make it work. It turned out beautifully and looks perfect in the room. They kept in touch with us regularly during the building of our piece, and it was ready and delivered earlier than promised.

As
Review №86

We went in looking for a sectional after we have been to every big name brand store. We found one we loved and couldn’t believe the price. Aside from that we have had the very best customer service. We were aware that because of Covid the arrival dates were going to be around 8 weeks and Ginger the store manager kept us up to date on our order every step of the way. We can’t thank you guys enough

Ka
Review №87

I recently bought a bed, couch and kitchen set at Capital Discount Furniture. The quality is fantastic and prices are great. Everyone was so helpful and friendly. They delivered to my third floor apartment, set everything up for me and took all the packaging with them, so I wasn’t left with a mess. I would absolutely recommend them!

Ke
Review №88

We just got our delivery and we’re so happy! Every piece we got is beautiful. When we did our shopping, the salesperson was helpful but not pushy. We changed our minds a few times and she was patient and helpful. The delivery people were on time, quick, and so nice. The prices are super reasonable and the furniture is made in NC 😊. When we need more furniture we will surely choose them again!

Ma
Review №89

Purchased a kitchen table and couch in August 2020, great experience all around. Their staff is friendly and knowledgeable and their kiosk system allows you to view a large selection of options at great prices. Highly recommend over other stores in the area for value and convenience.

Je
Review №90

If you are looking for new furniture this is the place to go! They have unbeatable prices, super knowledgeable staff, and best part they are local. We got a dresser from here that was several hundred dollars less than what another brand name store was selling it for. They offer white glove delivery for a very reasonable price or you can pick up yourself. We ordered our dresser when the pandemic started so it took a little longer than quoted to get it but they kept me in the loop throughout the process.

Ja
Review №91

My husband and I purchased from here back in October 2020. Due to Covid, we just received our furniture in January but because of the excellent shopping experience and customer service, we still enjoyed everything. Bridgette kept us updated every couple of weeks with our delivery timeframe. The ladies in the store we’re amazing in helping us find the right pieces for our new home. We can’t wait to furnish another room. I’d recommend Capital Discount to everyone. The furniture is of great quality and they have the beat deals in my opinion. Thank you!

Li
Review №92

My friend recommended Capital Discount Furniture. I was so impressed with the staff and their knowledge. I just furnished my whole house with them. I have found my one stop Furniture Store. Thank guys for all the help.

Ja
Review №93

My family was looking for living room and dining room furniture. We contacted a few local businesses with no furniture being available due to Covid. Capital Discount Furniture was able to order what we wanted and kept us informed every step of the way. Staff was very polite, and professional. Highly recommend this local business and will be giving them any future furniture business.

As
Review №94

I am so thrilled with my purchase from Capital Discount Furniture! They have a wide selection with wonderful prices. I did a lot of research and saw a couple of the same pieces at other stores and it was so much more expensive!!! Jenny, Ginger and the entire team were amazing! Everyone is so friendly, helpful and made sure to follow up quickly for any questions I had. The delivery guys were also great and friendly and didn’t leave any mess behind. I’m recommending anyone in need of furniture to come check them out before looking anywhere else. So happy with my couch and headboard/bed frame!!!!

Ma
Review №95

Best furniture buying experience we have had yet. Sales staff was knowledgeable and not pushy. There was certainly enough selection for us to determine what we like. They were good about keeping us in formed on our delivery dates which is especially hard during this pandemic.

Ke
Review №96

Nice and helpful staff. Easy to find what you want from the many kios

Lu
Review №97

Very helpful staff and competitive pricing. I was able to retrieve my furniture in a timely fashion in comparison to other stores which have month delays in shipping. They made the process quick and easy. Received many updates throughout the process which is nice to have.

Re
Review №98

Excellent customer service and love the furniture I purchased! I will be going back to purchase more! Excellent place to purchase furniture for those moving to the area looking for high quality furniture, but good prices! Very attentive employees at the store, and I got regular updates on the status of my furniture from the customer service team throughout the process. Highly recommend!!

St
Review №99

These guys are amazing. Great prices, quality furniture, and very polite and friendly service! It has a real family feel that other businesses do not have.

Da
Review №100

Great sales staff and service. We really liked the energy of the store and the people. It made shopping enjoyable in addition to the great prices they provide. We ordered several pieces of furniture and the delivery team was exceptional as well. We highly recommend shopping here for your furniture needs. We especially liked how they can order many items not in the showcase and the quality of the furniture they carry is excellent.

Information
83 Photos
100 Comments
4.8 Rating
  • Address:610 E Williams St, Apex, NC 27502, United States
  • Site:http://www.capitaldiscountfurniture.com/
  • Phone:+1 919-600-1994
Categories
  • Furniture store
  • Bedroom furniture store
  • Discount store
  • Furniture wholesaler
  • Home goods store
  • Home improvement store
  • Mattress store
  • Sofa store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:Closed
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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