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Caliber Collision
1290 Pine Plaza Dr, Apex, NC 27523, United States
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Caliber Collision
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Sr
Review №1

Caliber Collision happened to be close to my house and was also a USAA authorized body shop which were the two initial reasons I picked them to work on my Nissan Titan. I was blown away by the professionalism and workmanship. They even detailed the vehicle and restored my headlights as a courtesy. The vehicle was ready a day early and I was kept notified throughout the repair process. Special shout-out to service advisor Kevin Brown. Swell guy and is on your side from day 1.

Th
Review №2

After an encounter with a deer, Liberty Mutual referred me to Caliber for front end repairs. I worked with Jerri Beck, and she was great. Very professional and thorough, with regular updates on the status of my repairs. Due to COVID-related supply chain issues, it took awhile to get a key part from Germany, but the final product looks fantastic! This is the second time we have used Caliber, and both experiences were outstanding. Highly recommended!

Tu
Review №3

It was great experience to get my car damaged by Amazon Delivery Truck to get fixed at this location. They delivered everything as promised and went that extra mile to offer great customer service. Would always recommend such great business to any one looking for getting body work after such event.

Al
Review №4

Caliber Collision in Apex did a great job on my car. Kevin was so nice and personable. My car was even ready a few days earlier than expected and it looks just like it did when I bought it! Hopefully I won’t need more work done on my car, but if I do, I will be bringing it back to Caliber.

Sh
Review №5

Kevin Brown was awesome to work with and my car looks great! Hopefully Ill never have to get work done again, but will definitely go back to Caliber if I do.

Co
Review №6

The did great work, were efficient, and had great communication. Would definitely use again if needed.

Ma
Review №7

Justin and team at Caliber Collision were extremely helpful in walking me through the process after accident and providing me the best option moving forward. Great people to work with would highly recommend.

Da
Review №8

Ms. Jerri and the Mercedes technician were amazing. She sent me texts to update me throughout the process and the tech was able to fix my car without ordering a new door that could take months. I got my car back in 2 weeks & I’m so happy with the work! Car looks brand new again! They are the best certified Mercedes repair!

Te
Review №9

Glad I chose Caliber for my car repair. Very positive experience. Kevin Brown was very nice and responsible. He even waited for me after the store was closed, so I could pick up my car after I got off from work. Would recommend this place to other people.

Ka
Review №10

I highly recommend Caliber Collision of Apex because my cars repair was executed in a professional manner and it looks great. Great customer service from Kevin! He updated me often via text about my repairs.

An
Review №11

I have a 2020 Mercedes C300, and got into a hit and run recently. The car had damages on the front to a point that it had to be towed and needed extensive repair.Caliber at Apex, arranged smooth transition from the towing center to the facility. They talked to my insurance, sorted things out. Jerri and her team ( I only trust them with my car) fought on my behalf for the original parts to a point where I just had to go pick the car which looks as the day I bought it after Jerri and her team was done with it.I never rush her, she is genius in what she does, I just let her do her thing.Technical - 5 starCommunication - 5 starOn time delivery - 5 starThank you so much Jerri and her team at apex caliber collision!PS: I have gone there 2 times now to get my car repair. Every time I am happy with the results.

Br
Review №12

Caliber Collision Apex, thank you! You all did an amazing job. Great customer service, fair price and great outcome on repairs.We needed a rear bumper replacement due to rear-end collision that also required some TLC given 3rd party out of pocket payment situation. Our service advisor Justin was outstanding, understood the situation and made sure we were well taken care off as well as working with the third party on billing directly.Justin frequently kept us posted via phone calls and text messages. When I had questions he was quick to respond in a positive and helpful manner. When we visited the location, Alex the office manager was very friendly, positive and very helpful as well.The new re-painted rear-bumper looks outstanding. Good as new.I would go back to Caliber if needed. Thank you Caliber Collision Apex.

La
Review №13

Great service. Excellent work! Convenient location and easy coordination with rental car. Caliber would be my first choice, if I needed body work.

Cl
Review №14

Jerri and the crew at Caliber Apex are true artists. Keeping you well informed on the status of your vehicle and making sure that you fully understand whats being done. She can spot something out of place, a flaw scratch or ding from seemingly a mile away. Thats how much attention she will pay to your vehicle. Great job!!!

Tr
Review №15

Less than desirable outcome but Caliber Collision’s customer service was fantastic. Everyone at the Apex location was courteous and very helpful. Something that could have been a long drawn out process, they made painless. Hopefully, I will not need their services in the future but if I do - this is the place to go.

Se
Review №16

Great job and excellent service. Highly recommend

Ca
Review №17

Excellent communication with customer. USAA recommended. So pleased with service and outcome.

Ta
Review №18

I cannot say enough good things about Justin and the team at Caliber in Apex. They did a fantastic job with vehicle. It was brand new and got rear-ended in a parking lot. They got me back up and looking brand new again. They might be a bit more expensive but totally worth it for the peace of mind knowing that my vehicle was getting taken care of fully. They even worked directly with Audi to get all the sensors recalibrated and ready to go. Thanks guys!

Li
Review №19

Had an absolutely wonderful experience with Caliber Collision in Apex. They were quick with providing an estimate, walked me through the process step-by-step, kept me up to speed on updates along the way, and once ready brought it to my doorstep! Fantastic customer service from the administrative staff to Jerry and Kevin. Highly recommend!

Me
Review №20

I had a great experience here!!! Kevin and the rest of the crew here were very nice and kept in touch with me the whole time my car was in there possession getting fixed. I would definitely use them again.

La
Review №21

Caliber Collision in Apex did an amazing job with my car repairs. They restored my car to pre-accident condition, and it looks brand new. Kevin (my assigned service advisor) was very helpful in answering any questions I had, and he kept me informed as to the status of the repairs. He ensured that my car was returned to me in the best condition possible. I highly recommend this repair shop and Kevin in particular.

Jo
Review №22

Very positive experience. Was able to come by and see the work that was to be done and made me feel confident about the outcome. Kevin Brown gave exceptional service in the Apex location.

Ke
Review №23

I was thoroughly impressed with the service I received at Caliber Collision. Jerri was excellent. She kept me informed of their progress and the service was completed as scheduled. I will definitely recommend their company to others.

Va
Review №24

Top notch. I had to wait about a month or 2 before I could get an appt but I always recommend Caliber to anybody who needs bodywork. A deer jumped into my fender and less than 2 weeks after I dropped it off I was back on the road. Good as new. My only complaint would be that they only replaced 1 tire. Shouldve replaced the set but I guess that came down to my insurance company.

Ka
Review №25

Our insurance recommended using Caliber following a recent accident when another car ran into the back of ours. The work performed was excellent, Kevin and Kelly were courteous, professional and knowledgeable. Would recommend Caliber Collision for sure.

Ma
Review №26

I highly recommend you let your neighbor back into your car so you can take it to Caliber Collision in Apex. I mean, I didnt plan it to happen to me, but it did.What did I expect at Caliber? Professional service and a job done well. What did I get? That and more.First of all, I worked with Alex and Jeff and they were both great.Alex made the process of getting in and out super smooth while being friendly and pointing out the COVID-19 addition of a set of clean pens and a container for used pens...right next to the sanitzer gel. I also had the opportunity to watch her comfort someone who had just come in straight from an accident...well, for a minute before I snuck outside to give them privacy.Jeff stayed in communication via text for quick upates and email for more formal messages. I knew what was happening and when, and how much. And, when he noticed my electric lock in the drivers door was intermittent and he put together an estimate to fix it while the car was in the shop.And I know it is a little thing, but they didnt just wash the car, they detailed it. Outside and in. They really go the extra mile on the small things, and it is the small things that stick with you.

ra
Review №27

I was extremely impressed with Caliber Collison in Apex. They kept me updated twice a week with what was going on with my vehicle. Staff is polite and professional. My car looks great and feels smooth when driving it. My car was ready a week earlier then expected. Very happy!!!

St
Review №28

Caliber collision is fantastic. They were super fast with assisting me. If you can, ask for Joe. He was great! He was super nice and talked me through everything. They will definitely be my go to for now on.

An
Review №29

Great customer service, Shop was clean and neat. Very helpful staff.

Cu
Review №30

Extremely satisfied with the work Jeff Dukeman and his crew performed.Our daughter was involved in an accident while driving her truck and the front passenger area was pretty badly damaged.Jeff Dukeman and his crew performed excellent work in restoring the truck to its original look and feel. Additionally, Jeff was extremely patient with me as I had several questions, insurance and what not. If he wasnt immediately available, he always called back in a timely manner.If we have another unfortunate accident, Jeff and his crew is who Im going to see to get things fixed for sure.

Wa
Review №31

We had the front window in our car replaced about a month ago and since then a small piece of trim loosened. We stopped by the Apex Caliber Collision and Joe immediately agreed to help us. Within minutes he had the issue resolved. We appreciate Joe for totally resolving our issue in such a professional and timely manor and fully standing behind their work. We will be returning to Apex Caliber collision for our future automotive needs.

Kr
Review №32

Our experience with Caliber in Apex was fantastic. We had damage to our vehicle that was being repaired by the other partys insurance. Joe was our service partner and he went above and beyond to keep us informed throughout the process and answered my calls every time. I highly recommend this company, especially the Apex location and Joe. Thank you!!!!

Da
Review №33

Second time using Caliber and could not be more impressed. Jeff at the Apex location was phenomenal to work with.

WR
Review №34

I want to extend this review by saying that Joe has taken care of me. Even while I was at work, he made sure that my care was picked up and fixed within the hour, even though I though it would take several hours. He went above and beyond making sure the computer was top notch after my car accident. Thank you Joe!! I highly recommend this Caliber location and Joe!

Ti
Review №35

Caliber has a great staff. The repair to my car was perfect and the customer service is 5 star. I would highly recommend this company.

Ke
Review №36

Caliber Collision handled my hail damage claim. The process from scheduling to receiving my car was very easy and hassle free. My insurance companys quote came in about 120% low and the staff at Caliber requoted and coordinated to receive the remaining balance from my insurance company without any intervention on my end. They kept me informed with texts and emails throughout the process. Very professional staff and great results. Hopefully I wont ever need their services again but will definitely use them again if I do! Thanks again!

Ca
Review №37

I recently had my 2010 Nissan Maxima repaired from an accident that occurred back in 2015. I was referred from my dad who had his car repaired at this location so I took my car to get an estimate. I was greeted in the lobby by Kelly at the front desk who was very nice and handed over to Kevin who looked over the places where the accident occurred and also a few other places that I was interested in getting fixed as well. Kevin was very attentive and listened to all of my many requests along with adding great advice on how he could achieve what I wanted to have done. Within 20 minutes he an estimate, and because it had been more than three years since the accident and I didn’t claim it on my insurance, I had to pay out of pocket, Kevin understood and worked with me during the process to make sure that I didn’t go bankrupt. I was surprised to see the cost of everything that I had requested to be done and he even added a few things that I had mentioned during the process to go beyond my expectations! I had my car back within the same week and my car looks better than when I first purchased it off of the lot! I’m extremely happy!! John and Jeff also buffed my lights and made them look brand new to match my completely brand new looking vehicle. Chris was also great when I came to pick up my vehicle, he had my keys waiting and made sure I looked over everything to make sure I was totally satisfied. I would definitely use Caliber Collision again and if you’re thinking about going anywhere else for your cars repairs you need to check them out first! Go see Kevin and the crew. Thank me later.

Da
Review №38

Working with Caliper and especially Jeff Dukeman, made the process of getting our 2020 Telluride repaired smooth and effortless. The shop team did an excellent job and you couldnt tell there had ever been a problem. Ill be recommending him and his team to anyone that might need the accident erased. Their work was completed ahead of schedule and throughout the process they kept us informed of their progress typically twice a day. It was great.

Do
Review №39

The guys here are great! Awesome work and great turn around time. They called everytime they had an update on my parts and finished well before the estimated completion date. Wonderful customer service.

Ar
Review №40

Excellent job, very timely updats and friendly staff

Pe
Review №41

I took my Audi to this location to have a scratch looked at, after being referred by Leith Audi Cary. Justin was extremely communicative and helpful and really went above and beyond with my circumstances. Would definitely recommend this shop and will plan on using in the future for any body work.

Sa
Review №42

Working with Caliber Collision in Apex was a wonderful experience from start to finish. Kevin provided an estimate within hours of seeing my vehicle, and sent me helpful text and email updates throughout the repair process. The service was friendly, professional, and timely; as for my car, you cant tell there was ever anything wrong with it. So happy with my experience here and highly recommend them to anyone needing car body repair work.

Ma
Review №43

Caliber Collision did a wonderful job on my car. From the time we dropped off the car until the work was completed, the customer service was excellent. Kevin, our Technician was very professional and personable. He was thorough and very knowledgeable. Really, the best car service I have experienced. Good employees are hard to come by. Caliber Collision is fortunate to have good people like Kevin and the Customer Service young lady.

Da
Review №44

Unfortunately I have had to use Caliber in Apex multiple times now due to hail damage and other damage from other drivers hitting my vehicle. Every time I have had great service, they communicate well, and make sure I am 100% happy. Work well with insurance and rental car companies.

Ra
Review №45

Excellent service fixed my mercedes fast. 👍

Kr
Review №46

Caliber Collision provided us with a grade A service. Jerri was amazing. She was so personable, attentive and helpful. She made what started as a stressful situation very smooth and seamless once I contacted Caliber. She even coordinated with the dealership to have our state inspection and service maintenance completed while the vehicle was their getting aligned. I would recommend Caliber Collision to anyone who would like quality body work completed on their vehicle. We couldn’t be happier with our car’s results and the highest level of customer service we experienced. Thank you!

An
Review №47

Excellent service at Caliber - Ive used Caliber in other locations (other states) before, but Apex Caliber was by far the best. Joe was very knowledgeable and took his time to explain everything to me, and was cordial and professional through the whole process. Great experience all around!

Jo
Review №48

Very good customer service! We met with Joe and he was very helpful and informative.

An
Review №49

I took my car in for a bumper replacement and the front staff was very helpful and polite. The work was completed in a timely manner and the bumper replacement looked good as new, better than the rest of my car. For someone who doesnt know much about cars, the staff explained everything and made sure I was getting the best value and walked me through the process of everything needing to be completed. I definitely recommend this place and will absolutely go back for future repairs!

Jo
Review №50

Quick and professional work at a reasonable price.

Je
Review №51

Great experience with Kevin at the Apex store! The whole side of my Audi was damaged and they took care of it, looks like new. Kevin kept in constant contact with me to let me know the status and expected completion date. Hope I dont need to use them again, but definitely would based on my experience.

Ja
Review №52

Great experience. Justin took care of me from start to finish, and the ladies up front were so friendly and helpful. My car came out good as new. Dealing with amazing people makes a fender bender tolerable. Thanks again.

Ma
Review №53

Great Customer Service! Great Professional staff! Great communication throughout the process! Great location! The easiest interaction I have every had dealing with a repair shop! I will definitely keep this number handy for in the future!

Ra
Review №54

My experience at Caliber Collision in Apex NC location was positive and I would highly recommend it. I worked with Kevin Brown and he was extremely professional, customer focused, and pleasant to deal with. He went above and beyond to get my car ready in time and was always prompt to answer my emails/texts and provide updates.

da
Review №55

Did a decent job, they missed some hail damage that I caught at the first walk around, but I didnt need my car they kept me in the rental. Nice staff

Ba
Review №56

My Wife’s was hit and totaled. Gerri and crew were great in helping us through the process. Highly recommend Caliber Apex.

Ed
Review №57

Kevin Brown did a great job in communication with what was going on with my vehicle. He was upfront, honest, and thorough about what was wrong and how they were going to fix it. We feel like we have a new car all over again! Hopefully, we won’t need to use Caliber Collision again, but if we do this is where we will take our vehicles in the future to get fixed.

Ia
Review №58

Kevin and the staff at Caliber Collision in Apex were absolutely fantastic! Kevin kept in touch with me every step of the way with daily updates and actually finished the job two days earlier than predicted. I really appreciated the care and communication throughout the process and they delivered my car to me looking brand new. I would highly recommend them.

Ka
Review №59

Kevin did a very good job of keeping me updated about my car and whether or not the insurance company had reached out--this was truly above and beyond expected service, and was much appreciated!Unfortunately, my car was found to be a total loss, but Kevin was very kind with his words in wishing me luck. Should I need a collision center in the future, I will be a repeat customer!

Ni
Review №60

The area repaired on my car looks as if that area was brand new. Caliber Collision also has great follow-up and customer service and the car was returned to me as if it was detailed.

Ne
Review №61

Our son was in a minor accident and needed some repairs done to his car. Not only were they finished in record time, but the car looks great. Everyone we had contact with was courteous, friendly and fair.I highly recommend Caliber Collision.

Th
Review №62

Caliber in Apex was great to work with and got me back on the road quickly. Kevin kept in touch the whole time so that I knew what was happening and when I would have my car back. Great service and would recommend.

Na
Review №63

I received exceptional customer service from beginning to end. Jerri went above and beyond to make sure that all my needs were met. She was the single point of contact and effectively communicated with her company, the insurance broker and the mechanics that worked on my vehicle. Jerri used email, text and phone calls to keep me posted on each action item as it pertained to the overall customer care of my concerns along w the car repairs. I highly recommend Caliber Collision and their customer care team! Thank you

Ri
Review №64

Chris Vanderbeek went above and beyond normal level of service when he did an estimate for me. Chris went out of his way to correct cosmetic problems during my visit thereby eliminating need for body work. I have used Caliber Collision in the past and have been happy with their work. Great job Chris!

Gr
Review №65

Number one collision center in North Carolina. Great Customer Service team and best techs in the area. Thank you Caliber and your Team for your outstanding service! Quality work

Sa
Review №66

The Experience we had with Caliber was professional and proficientOur Service Consultant Jerri is the absolute BEST!! I will recommend all my clients to her for their future needs as well!

Er
Review №67

They were very helpful with all the questions I had with regards to the repair of my vehicle. I hope I dont need to go back to them, but if I am ever in that situation again, they will be my first call!Great Place! Great Customer Service! and very prompt to get my vehicle back on the road!

Be
Review №68

I went to Caliber Collision today and I was so impressed with my experience! Jerri and Pete were OUTSTANDING with their customer service! I highly recommend this place. Thanks to how outstanding they were Ill be recommending everyone I know to this establishment due to the customer service and work done by Jerri and Pete

Sh
Review №69

This is the best collision center you can ever come across. After their quality work my car looks like NEW! Great Customer Service team headed by my focal manager Allie. Very responsive very detail and great follow up. Thank you Allie and your Team Really appreciate your care and quality work.

Jo
Review №70

I received friendly, helpful service throughout the process of obtaining an estimate for repair. Whats even better was that my estimator, Chris, actually fixed the issue on the spot, free-of-charge. I will definitely return for any repairs needed in the future!

er
Review №71

I’m so thankful to have chosen Caliber Collision to repair my Audi S5. They were professional from start to finish. Kevin answered all of my questions and then some going in and during the time my car was in his shop. Kevin went above and beyond by sending pictures of every phase of the process. He even went on to help me with another one of my vehicles. I can’t say enough about how happy I’m with my repair. I would recommend Caliber Collision.

Mi
Review №72

Me and my father both have gone here to have our front bumpers replaced, both cars came back looking like brand new cars. Special thanks to Kevin. He took good care of us and finished 2 days before the estimated time for both cars! Cant say enough good things about the Apex location, good people.

Ke
Review №73

Caliber Apex is Awesome! My wife was rear ended and had some minor damage to her bumper. Allie took care of us through the whole process of getting the vehicle fixed and worked with the insurance company so we didn’t have to worry. Our car was there for about two weeks, but Allie always let us know where at in the process our car was (such as waiting on parts, waiting on insurance, being put back together, etc.) The car looks great and we thank Allie and the Caliber team at Apex for doing great work!

St
Review №74

I have used Caliber Collision at another location so I trust their service. I was really happy when I went to this location and asked for an estimate on some scuffs caused by trash falling from a truck. Chris took my car and minutes later returned it with the scuffs buffed out, and at no cost. They will have all my business in the future.

Ha
Review №75

Very friendly and helpful staff. Able to get my situation taken care of very quickly. Also helped get me a rental upgrade!

Pe
Review №76

I have now been to 2 Calibers, one in Cary & one in Apex. I had great experiences at both but the location in Apex absolutely blew me away. Right from the start I knew I picked the best location in Apex when I was greeted by Kelly. She is the perfect person to have on the frontline, very warm & pleasant with a wonderful smile. We had some great conversations in the interim. Kevin was great to work with in regards to having the estimate worked up for the damages to my vehicle, he was pleasant & very prompt. I also had the pleasure of working with Jerri & Chris whom were both very warm & welcoming during the whole process. One of things my father always taught me was when working on something/anything, always leave the area youve worked in better shape than when you found it. This is one of the very few times Ive had it done for me, when the car was returned it looked even better than when I dropped it off. Anyone that knows me knows that my car is generally pristine so for it to be returned to me in better condition speaks volumes. Thank you ladies/gents for a caliber performance, much respect. (I almost forgot, I also recieved the car back in half the time I was quote it would take, exceptional!)Peter J. Whalen

He
Review №77

It took a couple weeks before they could schedule me for my initial vehicle assessment - but once they got me in they were very fast and kept me updated along the way. They got my car back to me an entire week earlier than their initial assessment - my car was kept clean inside during work, and looks brand new outside now. Thank you Chris for taking care of “Lil Blue” !

Br
Review №78

Highly Recommended! Jerri was awesome! She made the claim process go so smoothly! My car looked amazing! I will never go anywhere else!

Ch
Review №79

This is the third experience working with Caliber Collision in doing body repair work to several of our vehicles. They are professional, true to their word, competitively priced and above all, their customer care service is consistently great!

Fa
Review №80

Professional and exceptional customer from beginning to end. I received a courtesy reminder call to make my appointment for repairs. Kelly the office manager at the front desk was professional, friendly and helpful. Justin my service advisor went above and beyond with all communication with updates. The repairs were completed in a timely manner. I highly recommend the Apex location.

Ja
Review №81

Very pleased with the work that was done

La
Review №82

Awesome place! I am 100% satisfied with the work they did on my car! It looks amazing!! Staff was extremely friendly and they kept me updated on the repair status every step of the way!! Great job Caliber Collision!!

au
Review №83

I recently went to the Caliber Collision located in Apex NC for an estimate. The front office staff was very friendly and helpful. Both Chelsey and Kelly were eager to help me understand the process of having my car repaired. I would recommend Caliber Collision in Apex to anyone who is needing collision repair.

DC
Review №84

Professional and courteous during the entire process. Extremely fast and quality of work is/was amazing. I will recommend Caliber Collision any opportunity I get.

Do
Review №85

Recently had my Lexus in to Caliber Apex for some cosmetic touch up work. The car was purchased pre owned (and accident free) and I was interested in getting a few rock chips and one small lower mark on the rocker panel touched up. Most would not even notice them, but to a car guy the rocker panel 3 scratch was something I needed to look into.Enter Caliber. I did the online request for quote and had a quote back very quickly. The appointment set up and meeting with Justin the service advisor was smooth and Justin completely got where I was coming from and understood that although it was a small job for Caliber it was of more importance to me.In the end it did not make sense to take care of a couple of rock chips. The lower rocker panel work was done and was spot on. You would never know there was a scratch. This was not a touch up exercise in paint work, but the proper step by step preparation and then paint and clear coat. They proactively reduced the cost as in the end less work was needed. Nice job and Justin along with the Caliber Apex staff was great to work with.

Ba
Review №86

They are so friendly and helpful! It was like being treated like I was their only customer. The work was better than the original paint job. I never thought a collision shop could do work like this! USE THEM!!!

Jo
Review №87

Kevin and Kelly were both very informative and friendly...Kevin updated me daily and the work he did was great..very satisfied

jo
Review №88

Had a great experience. Staff is very helpful.

Tr
Review №89

Kevin B. did an excellent job and my car looks great. Customer service is a 10!

Ak
Review №90

Great people to work with. I had the pleasure of working with Dusty who provided me with an estimate. he is very knowledgeable. He took time to sit down with me and explain each and every step. very good experience and I would highly recommend this place. You can trust these guys with your vehicle.

St
Review №91

They refused to meet with me in person to look at my car damage when I showed up at their office. They said they would not speak with me without an appointment. They made an appointment a month out. They agreed that my rear bumper cover needed to be repainted. I asked their rep to repaint my whole rear bumper cover, but she insisted that they would only spot paint a part of my bumper. I dropped off my car with them and got my rental car. The next day, they called me back and refused to do the work, because they could not repaint the entire bumper. This was a big hassle. It took a month and 3 trips on 3 different days to their shop, disrupting my work day. They should have told me this the first day, and not wasted my time. They did not want to meet my expectations for the repairs, and wanted to spot paint their way. I do not feel they are customer-oriented.

jo
Review №92

I would recommend this shop to anyone needing their vehicle repaired. Everyone was friendly, and helpful.

Br
Review №93

Outstanding customer service from the front desk to the people you don’t see. I dropped my vehicle for repair and I’m no expert.. I honestly believe they did more than what was needed.. i received my car back but it looks NEW!!! Thanks everyone!!!

An
Review №94

Excellent customer service. Repairs done on time. Chris was great at communicating progress the entire time my car was in for repairs.

Sh
Review №95

They helped me feel right at home. They haved fixed White Boy twice now..and each time..he gets sexier and cleaner from the inside and out. It doesnt even look like a deer attacked my car. Thank You..White Boy and I LOVE Yall😊😊

Na
Review №96

After I found out that my trusted neighborhood body repair shop has scammed me by not making the repairs, my trust was pretty low. Jerri at Caliber renewed my trust, and ensured an amazing experience. She told me upfront the time it would require, and then managed expectations and communication exceedingly well throughout the process. I got regular email updates, we talked by phone as needed, and when i picked it up, she made sure the car was clean and shiny for me to enjoy. I have never had such a great experience with an automotive company of any type.

Sc
Review №97

Caliber Collision quickly and easily repaired my side-view mirror. Friendly customer service!

Ch
Review №98

Had to get some warranty work done on a previous repair that wasnt completed properly at a different Caliber location. Though there were some snafus in getting the warranty work done, this Caliber location truly went above and beyond to make up for them, and I appreciated it. Make sure youre proactive up front with setting the expectation for them to provide you with status updates.

Su
Review №99

It was a stormy afternoon when I entered the lobby of caliber collision. I had hydroplaned and tore off the front bumper on my s class mercedes. I was an emotional wreck. I was soaked, worried about my car, getting my twins from kindergarten, and my responsibilities at the hospital where I worked. I was greeted with a smile by the delightful Desiree who asked can I help you? She immediately directed me to Jerri who was the senior service advisor. Jerri walked out in the rain with me and assessed the situation within minutes. What a pro. She got me a rental quickly and followed the process the whole step keeping me informed. They did a FANTASTIC job and I owe them a debt of gratitude. I will never go anywhere else. They are professionals.

La
Review №100

Of course you never hope to need a collision repair shop but I am very pleased with the service I received here. With anything car related I am always a bit wary but after my experience I am confident that these guys were thorough with the repairs and took the time to fix things the right way. Every person I interacted with was friendly and knowledgable. My questions were answered thoroughly and in terms I could understand. I received numerous updates throughout the repair process which gave me great peace of mind. Would definitely recommend them.

Information
24 Photos
100 Comments
4.6 Rating
  • Address:1290 Pine Plaza Dr, Apex, NC 27523, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/apex
  • Phone:+1 919-629-7549
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible restroom:No
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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