Thank you Quin at the lone tree location in Antioch for your great customer service. Thank you again Max at the Brentwood sand creek location for your great customer service as well. You were both a great help and made my experience better.

I took my grandson to spend birthday money and a gift card for GameStop. The man behind the counter was very polite and asked us a couple of times, in the hour we were in his store, if we needed help. ( It takes a nine year old a while to make up his mind).

Jorge has excellent customer service and knowledge of video games i was indecisive about what game i wanted and jorge helped me you cant get that buying games online so support your local gamestop

I guess gamers dont like making reviews about stores (only 154), just the games. After this shop being here forever it still has the rip off when buying back games but they have to make a profit and have money in reserve incase no one buys it. Enough if that though.This store though and the community supporting it has always been amazing. The team is always awesome. The workers can tell if you are unsure and try some add-ons or recommendations and they can tell when you just want to get your sh^- and get out, that is if they arent busy. Even at the counter they do it. Got a question they WILL go out of their way to answer it. This store has always been clean, always organized and the community respects it. Even now with COVID-19, theres a 10 limit inside that, we the people, look inside to count and respectfully wait to go in. Everyone is very easy going with everyone! Strike up conversations at random and you will find favorites among people. And that is a reflection of what this Gamestop is. If this specific Gamestop was in another city within county, id rather go to this team.

Bought a new controller here. No line. Was great

Love the customer service!

Best experience I had with staff on pre orders (pokemon)Very considerate and very helpful!!

By far the best customer service Ive ever had at any game store ever! Their contact-less protocol is spot-on and theyre still very personable and kind via phone. Im very impressed and will definitely visit again soon!

They never pick up the phone. When I visited the store there was a sign saying they will be back in 45 minutes.

Charles was nice, and professional.Thanks.

Awesome store friendly staff

The phone call service it depends on the person that really wants to take that call only that store

The staff is always quick to greet you upon entering their store. Most are knowledgable in regards to questions I have about certain games or merchandise. I only have one complaint, on three separate occasions Ive purchased two to three games, only to get home and discover at least one game disc wasnt placed inside of the case. Ive had to drive back to the store to get the missing game, just to be told they dont actually have the game. People make mistakes, we all do not a huge deal. Heres the thing though, my son has to earn the things he wants so to see the excitment of finally owning said game, then for him to be completely disappointed by the end of a positive experience(s), is quite frustrating for him and for me as well.

Very disappointing lack of professionalism, I witnessed a large group of people waiting in line for the 2nd wave of PS5 pre orders to get snubbed as I was 6 in line. People ahead of me had been waiting since 4am.. Manager shows up at 10:50 am, gets out of car at 11:10am to say, no pre orders, didnt you guys read the sign (sign been up since first drop as a few stores locally had same sign posted). The upsetting part of the situation is that they had a second drop list from the first drop from what the manager had said. Seems fishy 🤔???? Atleast a half dozen people had said they had called day before and was told they will be dropped in the morning first come first serve basis.I can go on and on about the situation but trying to keep it short as possible. I would think at a minimum, common courtesy, a sign posted regarding that fishy situation.Well atleast I know not to ever shop at that Gamestop.

They dont always have have what youre looking for, but most employees are very polite and know what they are talking about. When they dont know, they try to search for you and will at least provide the next thing you should try to do. This store is very generous with their exchange and return policies and are a sell a decent mix of games and gaming culture items. They also have a pretty varied online service as well for more vintage games. Unless youre looking for obscure games, this should be the first place you call.

Staff here are the best. We sold them a PS3 and some games my kids dont play anymore and they exchanged them for a GameStop gift card for future purchases. My kids were given great service and attention and they left very happy. I love that the staff are all gamers themselves and seem to really enjoy talking about games!

Its a great store with great staff. The only downside about this GameStop is that it is very small. On the weekends theres going to be long lines and theres going to be a smaller selection of items. If you are looking for something really specific its best to call the store first before going in yourself. other than that waiting in the long lines is worth it since the staff is really great at giving customer service. If you want to beat the line though advice to go in the morning when it opens or late at night when its about to close.

Great experience. The gentleman that helped me was very informative and patient answering all of my questions.

One of the men that works here is absolutely awful. Every question seems to be painful for him to answer. He doesnt want to help you in any way shape or form. Heaven forbid he should have to do his job! I cannot speak for the other employees, but as long as he works at this location, I will be going to other stores. Do not risk encountering this man unless you cannot go elsewhere.

Had to return a product bought well within my 30 day return period, but I had misplaced my receipt. The purchase showed up on my account, but due to company policy I wasnt able to get a cash refund unless I had the receipt... or the employee that helped me before could vouch for me. The person I talked to let me know when to come back in so I could talk to that employee, and when I returned he was able to help me right away. Im very appreciative that they took the time to see how they could help me.

Today at 11/19/19, 10am my pre order is ready for pick up and the one working does not know what she is doing. Telling me that my pre ordered game is not available that she cant find it on the computer and tries to give me a different game instead WTF?! Worst gamestop store ever wasted the pre order bonus. Went to another gamestop, they check theyre system it says that store has 11 copies but the lady did not bother to look for my game.... not coming back here and I want my refund!!!

Mislead me on pricing. Salesman stated $30 for one game and $40 for another and they cost $39 a d $49 respectively. Possibly mis-spoken by the sales person however that made a big difference in price.

Didnt open up on time.

Always a friendly environment, this time in particular! Friendly conversation about games out, and those yet to release. And always willing to help a customer. 👍🏻

I went to get my pre order game they ask for what console I said Xbox when I got home they gave me it for Ps4

Constantly short staffed. Nothing against any employee they are simply spread too thin for the various things they all have to do. The biggest gripe I have every person selling video games already knows all too well. Their buying prices are absolutely atrocious. 30 bucks for 40+ xbox one games? There is absolutely no way anyone in their right mind should be ever selling to gamestop. I sold 10 of the 40 to game exchange in Brentwood for 30 cash.

Wasnt busy at this time. Very helpful staff but Ive prev had less than great service

Great staff. Very helpful and accommodating.

Is still the best place to get games and help on certain stuff that you ned

Where are the retro games? They said they would put them on stock. SpawnWave showed a picture of his GameStop where they had them in stock. So what flippin hell?

Customers service is great

Very cautious of covid boundaries

Quick quality customer service. Knowledgeable clerks and clean well stocked store

Everybody is super cool here and helpful

Something for every system, pretty small store, not a very large selection of Nintendo games which is what I went looking for

A good place to stop by and check out the some items that are on sale.

This gamestop is very helpful the staff there are very kind and helpful

Favorite place to geek out and get my video games ❤️

This is a HORRIBLE place. If I could give negative stars a absolutely would. My last trip there they had cases out for games they didnt even have! I had to purchase the cases without a game in it, drive to another location, return the empty case and repurchase the game at the new store. Talk about inconvenience! The one game this store had in stock turned out to be scratched. So I go back today to return it. Guess what, they dont have the game. He offers to have one shipped to my house so I dont have to go to the other store again. Then tells me Ill have to pay shipping which is almost the cost of the game itself! I say no thank you and ask if there is anything he can do to compensate me for having to come down here and drive to the other store 2 to fix their mistakes. He tells me no I just need to be inconvenienced. To date that is 4 mistakes on this particular stores part and here I am having to go out of my way to fix their screw up yet again. This store should be closed because they arent helping anyone with anything what so ever...

Went to Wal-mart and was disappointed with customer service in game dept. Walked out & Gamestop went over & above in assisting us.

Better service from well experienced employees instead of clueless new hires

I can always find what Im looking for the people are nice good quality

Longgggg lines most of the time but other than that good place

As always, really knowledgeable and helpful... Pretty hard to mess up selling video games...

Nice store with a very knowledgeable staff.

Good customer service and plenty of merchandise.

Great place to come by your games

The third and final time going there sold two games mint condition and. Was charged a refurbished fee for both GameStop just lost another customer today

Best place to pre-order and purchase used games.

Very friendly and great customer service.

Customers service was awesome!

Always very helpful & tons of good things in here!

Never have the newer games. But Walmart will half the time

Good cho0ice o0f games.

They r good and nice

Long lines, small location and always crowded, low prices for your equipment but on he good side I gave it three stars because of good people behind the counter, very knowledgeable and doing their best, even though their computer always gives such a low price, to tret you well.

Dont go to gamestop go to Walmart, target online or something ripoff

Worst customer service ever. Messy store.

Had the games but at check out, their computers wasnt working.

If you game you know this is the place to go. No questions asked!

Conveniently located.

Good games at amazing prices

So apparently they sell open games and sell them as new. Lame

There awesome cool games and pepole

Everything it was the best gamestop so far

Good games

I actually go game shopping here in a rare while.

I love video games

Always friendly and informative

Stupid people if you call this store .

They have good service

Freindl6

Very long line

Friendly service

Best place in the hole world

Really chill

Best GS in the area

Great

Love it

Awesome

Cool

Alway packed

Always room for improvement.